Gebruiksaanwijzing /service van het product ZE1000 van de fabrikant HP (Hewlett-Packard)
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troubleshooting and self-repair guide hp pavilion notebook ze1000 series.
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ii ze1000 Series T roubl eshoot in g and Self -Rep air Gu ide Notice This manual and any exam ples contai ned herein are provided “as is” and are subj ect to change wi thout notice.
ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide iii Contents Product Information ......................................................................................................... 5 Notebook F eatures ................................
iv ze1000 Series T roubl eshoot in g and Self -Rep air Gu ide Figures Figure 1. F ront View ........................................................................................................... .................... 5 Figure 2. Back View.........
ze1000 Series T roubl eshoot ing an d Self -Repair Guide Product Inf orm ation 5 Product Information This section int roduces the notebo ok and its com ponents, and briefly describes i ts basic operation. Notebook Features Figur e 1. Fr o nt Vie w 1. One-Touch b uttons (progra mmable).
6 Product Infor mation ze1000 S eries T roubl eshootin g and Self- Repair G uide Figur e 2. Bac k Vie w 11. Kensington lo ck sl ot (security connector) . 12. AC adapter ja ck. 13. USB ports (2). 14. External moni tor (VGA) por t (colored b lue). 15. Parallel port (c olored burgu ndy).
ze1000 Series T roubl eshoot ing an d Self -Repair Guide Product Inf orm ation 7 Figure 4. Main Stat us Lig ht s 1. Battery charge . • Green: the AC adapter is connecte d and the battery is fully charged. • Amber: the AC adapter is connected and the battery is charging.
8 Product Infor mation ze1000 S eries T roubl eshootin g and Self- Repair G uide Operating the Notebook Note This manual d escr ibes the n otebook in its orig inal f actor y conf iguratio n, with all s ettings at their default va lu es .
ze1000 Series T roubl eshoot ing an d Self -Repair Guide Product Inf orm ation 9 Resetting the Notebook If Window s or the notebook stops respon ding, and y ou cannot turn t he notebook off, try the foll owing in the order listed. Press the power button to restart.
10 Product Inform ation ze1000 S eries T roubles hootin g and Self- Repair G uide Hardw are Specifications The specifications shown below are su bject to change. F or the latest specifications, see the HP Notebook web sit e (www.hp.com /notebooks). Physical A ttributes 13.
ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 11 Troubleshooting and Diagnostics This section contai ns solutions t o several ty pes of problems you m ay encounter when using t he notebook. Try the soluti ons one at a tim e, in the order in which t hey are presented.
12 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide CD and DVD Problems If y ou can’ t boot fro m a CD in t he CD/D VD driv e • Make sure the C D is bootable, such as a Recovery CD . • Make sure the C D-ROM/DVD dri ve is select ed as the boot device—see “Changing the Boot Device” on page 9.
ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 13 If a DVD mo vie doesn’t fill th e scre en • Each side of a do uble-si ded DVD has a different form at (standard or wi descreen). In widescreen format, bl ack bands appear at the top an d bottom of the screen.
14 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide If one or mor e displa y pixel s l ook bad TFT di splay manufacturi ng is a highly precise but im perfect technology , and manufacturers cannot produce display s that are cosm etically perfect .
ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 15 Heat Problems Keep in m ind that your not ebook normally gets warm during routine operation. C harging the bat tery and running gam es and other program s that driv e CPU usage toward 100% ca n further increase the notebook’s temperat ure.
16 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide LAN Problems If the buil t-in net work ada pter does n’t co nnect t o the LA N • Check all cables and conn ections. Try connecting at a different net work station, i f availabl e.
ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 17 Memor y Probl ems If a message say s you are out of memory • Make sure drive C i s not running low on free space. • Use the mem ory troubleshooter in Windows H elp and Support .
18 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide If the modem di al s i nc orrectl y • Make sure the num ber you’re calling isn’t busy . • Check the telephon e number y ou entered, including any digits required for outside access or long distance.
ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 19 If the modem i sn’t detected • Check the m odem setup: click St art, Control Panel, Printers an d Other Hardware, Phone and Modem Options. • Click Start , Control Panel, Performance and Mai ntenance, Syst em.
20 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide Parallel and USB Probl ems If a USB mou se doesn’t work pr op erly • Make sure the mouse is securely connected to the USB port. • Put the notebo ok on standby, then resum e.
ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 21 PC Card (PCMCI A ) Probl ems If the notebo ok d o esn’t reco gni z e a PC card • Make sure the card is fully inserted in the bottom slot. • Remov e and reinsert the PC card.
22 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide Performance Pr obl ems For best perform ance with Windows X P, the notebook sho uld have at least 128 MB of SDRAM. If the noteb ook pauses or ru ns sluggishl y • This m ay be norm al Windows behavi or.
ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 23 If the battery doesn’t charge • Make sure the A C adapter is securely connected to the power source an d the notebook, a nd that the light on the ada pter is on.
24 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide Startup Probl ems If the noteb ook doesn’t r esp ond when y ou turn it on • Don’t use the touch pad while the notebook is starting up or resum ing from standby or hibernation.
ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 25 Using the e-Diagtools Diagnostic Tests The e-Di agtools hardw are diagnostic program included with y .
26 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide 15. Click View to di splay the Support Tick et. 16. To add inform ation about your problem , click Comm ents and type the inform ation, then click OK . To save or print t he Support Tick et, click Save As or Print.
ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 27 Startup Menu Setting Description Default Date and Ti me Set s th e dat e us ing m m /dd /yyyy fo rm at a nd t he tim e us ing 24 - hour format . Value set t akes effect imme diately.
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ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Reinst alling a nd U pdatin g Sof tware 29 Reinstalling and Updating Software You can use the R ecovery CD s prov ided with your notebook t o recover its origi nal factory softw are.
30 Reinstal ling a nd Upda ting S oftwar e ze1000 S eries T roubl eshooti ng an d Self -Rep air Gu ide Updating the Notebook BIOS Hewlett-Packard may pro vide updates to the notebook’s BIOS to enhance its capa bilities. Y ou can use e-Diag Tools for Windows t o download and install BIOS updates i n your not ebook.
ze1000 Series T roubl eshoot ing an d Self -Repair Gu ide Rem oving and Replaci ng Pa rts 31 Removing and Replacing Parts This chapter shows how to rem ove and replace notebook com ponents. Caution Always pr ovide proper gr ound ing whe n perf orm ing repairs .
32 Removing and Rep lacing Parts ze1000 S eries T roubles hooti ng an d Self -Repair Guide Remo v ing the Battery Table 1. Battery Replacement Part N um bers Description Part Number Exchange Part Num ber Battery, LiIon 8-Cell F3410-6091 1 Requir e d Equipment • None.
ze1000 Series T roubl eshoot ing an d Self -Repair Gu ide Rem oving and Replaci ng Pa rts 33 Remo ving the Hard Disk Driv e Table 2. Hard Disk Drive Repl acement Part Number s Description Part Number Exchange Part Num ber Drive, hard disk (20 M B, 9.5 mm, IBM [diablo] ATA100) 0950-4163 F1660- 69114 Drive, hard disk (20 M B, 9.
34 Removing and Rep lacing Parts ze1000 S eries T roubles hooti ng an d Self -Repair Guide Figur e 9. Rem oving the Har d Disk Tray Reasse m bl y Notes • Insert t he connector end of the driv e through the opening in the carrier, t hen lower the driv e into place.
ze1000 Series T roubl eshoot ing an d Self -Repair Gu ide Rem oving and Replaci ng Pa rts 35 Remo ving an SDRAM Module The notebook has no S D RAM built into its motherboard, but has two slots for rem ovable SDRAM modules i n a compartment on the bottom of the unit.
36 Removing and Rep lacing Parts ze1000 S eries T roubles hooti ng an d Self -Repair Guide Figur e 10. Re moving an S DRAM Modul e Reasse m bl y Notes • Carefully press the SDRAM m odule into the connector at an angle of about 30°, until it is fully inserted.
ze1000 Series T roubl eshoot ing an d Self -Repair Gu ide Rem oving and Replaci ng Pa rts 37 Remo ving the Keyboard Cov e r Table 4. Key board Cover R eplacement P art Number s Description Part Number Exchange Part Num ber Cover, keyboar d F3410-6091 3 Requir e d Equipment • #0 Phillip s screwdriver.
38 Removing and Rep lacing Parts ze1000 S eries T roubles hooti ng an d Self -Repair Guide Remo ving the Key board Table 5. Keyboard Re placem ent Part Numbers Description Part Number Exchange Part Num ber Keyboard, US En glish F3410-6091 6 Requir e d Equipment • #0 Phillip s screwdriver.
ze1000 Series T roubl eshoot ing an d Self -Repair Gu ide Rem oving and Replaci ng Pa rts 39 5. Disconnect the ribbon cable from the motherboard. Warning Do not touch the metal sur faces inside the notebook until they have cooled off. They could be very hot if the notebook was running recently .
40 Removing and Rep lacing Parts ze1000 S eries T roubles hooti ng an d Self -Repair Guide Remo ving the Optical Drive (DVD, DVD/CD-RW) Table 6. Optic al Drive Replacem ent Part Numbers Description Pa.
ze1000 Series T roubl eshoot ing an d Self -Repair Gu ide Rem oving and Replaci ng Pa rts 41 Figure 14. Re moving the Optical Dri v e Reasse m bl y Notes • Press the optical drive firmly into its compartm ent to ensure the connector seats properly .
42 Removing and Rep lacing Parts ze1000 S eries T roubles hooti ng an d Self -Repair Guide Replacing Small Parts and Accessories The following small parts are user- replaceable.
ze1000 Series T roubl eshoot ing an d Self -Repair Guide Referenc e Infor m ation 43 Reference Information This section includes i nformati on on HP’s password rem oval policy, and on notebook displ ay quali ty.
44 Referenc e Inform ation ze1000 S eries T roubles hootin g and Self- Repair G uide Here are some gui delines for determ ining what action t o take on customers’ com plaints of cosmetic imperfections in t heir TF T displays: 1. View the notebook under the customer’s norm a l operating conditions.
Een belangrijk punt na aankoop van elk apparaat HP (Hewlett-Packard) ZE1000 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen HP (Hewlett-Packard) ZE1000 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens HP (Hewlett-Packard) ZE1000 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding HP (Hewlett-Packard) ZE1000 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over HP (Hewlett-Packard) ZE1000 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van HP (Hewlett-Packard) ZE1000 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de HP (Hewlett-Packard) ZE1000 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met HP (Hewlett-Packard) ZE1000 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
