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Remote Infrastructure Management (RIM-600) User Manual Version 1.04 800-834-4969 techsupport@chats worth.com www.chatsworth.com ©2006 Chatsworth Products, Inc. All rights reserved. CPI and MegaFrame are registered trademarks and TeraFrame is a trademark of Chats worth Products, Inc.
Every effort has been made to ensure that the infor mation in this document is complete, accu- rate and up-to-date. Chatsw orth Products, Inc. assumes no responsibility for the results of er rors bey ond its control.
iii Important Safety Instructions Y our RIM-600 has been carefully designed to giv e you y ears of safe, reliable perfor mance. As with all electrical equipment, ho we ver , there are a few basic prec.
RIM-600 Manual iv • T o reduce the risk of f ire or injur y to persons, read and follo w these instr uctions: 1. Use onl y the specif ied type and size batteries. 2. Do not dispose of the batteries in a f ire. The cell may explode. Check with local codes for possible special disposal instr uctions.
v If the equipment is causing har m to the telephone netw ork, the telephone company may ask that you disconnect this equipment from the netw ork until the problem has been cor rected or until you are sure that the equipment is not malfunctioning.
RIM-600 Manual vi Users should ensure for their o wn protection that the electrical g round connections of the pow er utility , telephone lines and inter nal metallic w ater pipe system, if present, are connected together . This precau- tion ma y be par ticularly impor tant in r ural areas.
vii 1 YEAR LIMITED WARRANTY PLEASE READ THIS WARRANTY CAREFULL Y BEFORE USING THE PRODUCT . THIS LIMITED WARRANTY CONT AINS CHA TSWORTH PRODUCTS’ ST ANDARD TERMS AND CONDITIONS.
RIM-600 Manual viii YOU AGREE TO RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIA TED COMPANIES, FOR ANY AND ALL.
T able of Contents ix T able of Contents ix T able of Contents Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii FCC Requirements . . . . . . . . . . . . . . . . . . . . . . .
RIM-600 Manual x x RIM-600 Host Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Operating Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
T able of Contents xi T able of Contents xi Record and Assign V oice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Software Installation and Hardware Requirements . . . . . . . . . . . . . . . . . . . . . .
RIM-600 Manual xii xii Configuring User Profiles and Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Configuring User Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
T able of Contents xiii T able of Contents xiii Graphs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Updating the W eb Page . . . . . . . . . . . . . . . . . . . . . . . .
RIM-600 Manual xiv xiv Chapter 5: PowerGate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
T able of Contents xv T able of Contents xv RIM-600 PowerGate2 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Chapter 7: RIM-600 Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
RIM-600 Manual xvi xvi Electrical box installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Hidden cable sur face installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
T able of Contents xvii T able of Contents xvii Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
RIM-600 Manual xviii xviii Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Installation 19 Chapter 1: Installation Chapter 1: Installation Introduction Congratulations on your purchase of the Chatsw or th RIM-600 Remote Infrastr ucture Management System. This one-of-a-kind solution will change the wa y you think about computer room and netw ork monitoring.
RIM-600 Manual 20 20 About This Manual This manual comprises the instr uctions and commands necessar y to install and pro g ram the RIM- 600. Additional summary and application chapters are included to help you speed programming and to understand RIM-600’ s features.
Chapter 1: Installation 21 Chapter 1: Installation 21 Certain pri v ate telephone systems and public switching equipment may not accept the unit’ s dialing or ma y generate an unacceptable ring signal. In those cases, a dedicated line ma y be required for the unit.
RIM-600 Manual 22 AC Power and Batter y LEDs The A C P o wer and Batter y alar m status is indicated by tw o red LEDs. Their modes of operation are described belo w .
Chapter 1: Installation 23 Chapter 1: Installation 23 Operating Environment Before you install the RIM-600 Host be sure that your operating environment meets the ph ysical requirements of the equipment.
RIM-600 Manual 24 24 Figure 4: W all-mounted Host Unit T abletop Installation The RIM-600 Host can be installed on a tabletop or shelf. F ollo w the steps belo w: 1) Attach the four self-adhesi ve r ubber feet to the four cor ners on the bottom of the RIM-600.
Chapter 1: Installation 25 Another benef it of using RJ-45 connectors is that you can easily locate sensors at distant locations within your facility by using your existing str uctured cabling. F or example: Suppose you ha ve an RIM-600 installed in room A and you want to install a sensor in room B.
RIM-600 Manual 26 Enterprise Status Unit Type IP Status RIM-600 Monitor Host 10.1.4.10 Ok NY_Node Node 10.1.4.17 Ok Press any key to return to main menu Option 2 will displa y the network conf iguration for the Host as w ell as w eb ser ver , RAS, and tw o- w a y email settings.
Chapter 1: Installation 27 5. Return to main menu Option 6 allo ws you to conf igure the RAS (Remote Access Ser ver). This can be used to pro vide remote access to your netw ork via a dial-up connection to the RIM-600 Host. Note that there are serious security risks associated with enabling this feature.
RIM-600 Manual 28 28 Option B allo ws you to change the Local Conf iguration passw ord. Option C allo ws you to reset all settings to their default values. Option D will displa y statistics. Option E will sa v e all changes and reboot the system. A reboot is required for changes to take ef fect.
Chapter 1: Installation 29 Chapter 1: Installation 29 Battery Maintenance The RIM-600 Host includes an inter nal UPS that automatically switches to batter y backup in the e vent of an A C po wer failure. The batter y in the RIM-600 Host is a 12V 2.9AH gel cell.
RIM-600 Manual 30 Step 5) Remo ve all of the scre ws in the top co ver . Carefully remo ve the top co ver . Step 6) Locate the batter y on the right side. There will be a red wire (positiv e) and a black wire (negati ve) connected to the batter y . Using needle nose pliers, remo ve the connector with the black wire from the batter y f irst.
Chapter 1: Installation 31 Host Specifications RIM-600 Host Specifications Operating Specifications Communications Specifications Environmental Monitoring T emperature 32–122° F Humidity 5–90% RH non-condensing Power Supply 90–260V A C 47–63Hz Power Consumption (typ) 25 W atts Power Connection IEC 320 Dimensions 1.
RIM-600 Manual 32 NODE INST ALLA TION & CONFIGURA TION Physical Description The RIM-600 Node is housed in a 9.6"w x 1.75"h x 7"d enclosure, which is 1 EIA rack-mount space high. Front Panel Layout The front panel contains connections for eight sensor inputs, microphone input, Ether net por t, serial port, and po wer LED .
Chapter 1: Installation 33 ON/OFF Switch The on/of f switch connects main po w er and batter y po w er to the system. In the e vent that main po wer fails, the backup batter y system will automatically po w er the system. Rear Panel The rear panel is where the main po w er cord exits the unit.
RIM-600 Manual 34 Battery Replacement The RIM-600 Node uses one (1) 6V 3.4AH rechargeab le battery (included) for backup po wer in the e vent that main po w er fails. The unit will constantly recharge the battery whene ver the po wer switch is tur ned on and the unit is plugged into a po w er supply .
Chapter 1: Installation 35 NO TE : An int erna tio na l ve rsi on is a v aila b le for 220 V/ 50H z ope ra tio n. (O rde r part # 600 01 -00 2.) Figure 10: W all-mounted Node Unit T abletop Installation The RIM-600 Node can be installed on a tabletop or shelf.
RIM-600 Manual 36 an RJ-45 interconnect cable to connect the RIM-600 Node to the patch panel in room A, and an RJ- 45 interconnect cable from the wall jack in room B to the sensor . The sensor pr oduces an analog signal which must connect dir ectly to the Host or Node.
Chapter 1: Installation 37 NO TE: Y ou can remotely reconf igure the Node network settings using the RIM-600 ConsoleV iew software if the Allo w Remote Conf igur ation option is set to Y . Ho w e ver , the Node must initially be conf igured via the serial por t before an y remote conf iguration is possible.
RIM-600 Manual 38 38 Node Specifications Operating Specifications Communications Specifications Environmental Monitoring T emperature 32–122° F Humidity 5–90% RH non-condensing Power Supply 120V A C 60Hz Power Consumption 10 W atts Dimensions 1.8"h x 7.
Chapter 2: Software 39 Chapter 2: RIM-600 Software Introduction This chapter is designed to help you program and use the RIM-600 to its fullest potential. The RIM-600 system helps you maintain, monitor , expedite and control the things that affect your information infrastructure.
RIM-600 Manual 40 Note : Do not sa v e the default user name and passw ord , because it will be deleted automatically once a Master System Administrator prof ile is conf igured. Configure the Unit Properties for the Host and Node(s) Right-click on the w ord Host and select Unit Pr operties .
Chapter 2: Software 41 Configure User Profiles and Contacts Pro g ram the User Prof iles and Contacts to control who has access to the RIM-600 and who gets contacted when an alar m occurs. Each user must ha ve a Username , P asswor d , and User Code .
RIM-600 Manual 42 RIM-600 Host Identif ication message - Host Unit Proper ties Screen RIM-600 Node Identif ication message - Node Unit Proper ties Screen Input Sensor message - Input Channel Setup Scr.
Chapter 2: Software 43 Figure 5: Installation screen Starting the RIM-600 ConsoleView Software Double-click the RIM-600 icon to star t the RIM-600 ConsoleV ie w Software. The software will automaticall y tr y to connect to all RIM-600 Hosts that ha ve been conf igured.
RIM-600 Manual 44 Adding an Enterprise Group From the ConsoleV ie w menu, click on Enterprise and select Add Enterprise Gr oup . In the left-hand column, a New Enterprise Gr oup will appear . When you connect to the host, the Enter prise Name will update.
Chapter 2: Software 45 Setting the Unit Properties for the RIM-600 Host T o set the global proper ties of your RIM-600, right-click on the Host name and select Unit Pr operties. On the System Info tab, enter the Unit Name, Description and Location. These param- eters will be used when sending alar ms to identify the unit.
RIM-600 Manual 46 this v alue to at least 1 minute. When set to 0 the unit will dial back-to-back calls without the pos- siblity of calling in to ackno wledge an alarm.
Chapter 2: Software 47 The Node name will appear in g reen when host-to-node communications are w orking properl y . If a communications problem occurs, the node name will initially tur n yello w , to indicate that pending node trouble exists.
RIM-600 Manual 48 In nor mal operation information is periodicall y passed betw een the Node and Host. This infor ma- tion mainl y consists of cur rent Input values and IP Alarm status. The amount of data transfer red during this update is about 700 bytes.
Chapter 2: Software 49 Figure 15: Node Network Settings NO TE : If the Modify b utton is g rey (inactiv e) then the unit either does not ha ve the Allo w Remote Conf igur ation option set, or the unit’ s f ir mware does not suppor t this feature and requires upg rading.
RIM-600 Manual 50 Figure 17: Channel Setup screen Set up the parameters for your en vironmental input on this screen. Name : Enter a name which describes what the sensor is monitoring. (ex: Mail Ser ver , Data Center Rack #3, …) T ype : The sens or t y pe is dete r mined aut om ati call y w he n the senso r is pl ugg ed in to the hos t or nod e .
Chapter 2: Software 51 Channel Enab led: This box pro vides a simple means to enable or disable a sensor channel. Add to Datalo g : Click this box to store the value or status of the channel in the datalo gger . V alue : This is the cur rent value of the sensor connected to the channel (only valid for analog sensor types).
RIM-600 Manual 52 A l a rm R e s po ns e v i a t h e P o w e r Ga te , Po we rG a t e 2 , o r C a m e ra PowerGate When an alar m occurs, you can ha ve P o w erGate or P o w erGate2 outlets automatically tur n ON, turn OFF , or CYCLE po w er to a device.
Chapter 2: Software 53 w ould like the snapshots to be sent. There are tw o options to deter mine the Dur ation o v er which snapshots will be sent. If you choose While in Alarm you will recei ve snapshots continuously until the input goes back to nor mal.
RIM-600 Manual 54 Environmental Input Alarm Logic Each en vironmental input will automatically detect the type of sensor connected (temperature, humidity , po w er , motion...). Analo g sensors will include high and lo w alar m limit programming options while tw o-state sensors (Nor mal/Alar m) will simply ha ve a recognition time.
Chapter 2: Software 55 conf igure the T emplates , click the plus box next to the w ord Settings to expand the options under this heading. Next, expand the Input T emplates . This will list all of the different sensor types. Figure 24: T emplate Types Right-click on each of the sensor names to bring up the individual T emplate programming screens.
RIM-600 Manual 56 Configuring IP Alarms IP Alarm Setup Each host or node can monitor up to 64 IP addresses through pinging and por t a v ailability . In addi- tion, IP dependencies can be programmed to pre vent multiple alar m messages from being sent when common netw ork paths are do wn.
Chapter 2: Software 57 Schedule : Click this button to bring up the Edit Schedule screen. This screen allo ws you to set times when the IP Alar m is enabled or disabled.
RIM-600 Manual 58 Alarm Logic Netw ork devices are monitored by the RIM-600 b y pinging/connecting to pro g rammed IP addresses about once a minute. The unit will only attempt to ping/connect to devices which are Enab led b y the Schedule . Each time the netw ork de vice responds, the RIM-600 updates the Last Response time.
Chapter 2: Software 59 Figure 28: IP Alarm Flowchart Removing an IP Alarm Expand the IP Alarms and right-click on the IP Alarm you wish to remo ve. Choose Delete this IP Alarm , and it will be remo ved.
RIM-600 Manual 60 Input/Alarm Classes Classes are used to associate en vironmental inputs and IP alar ms with people. Each input sensor or IP address must be assigned to a Class . Each person or User Pr of ile selects classes for which they ha ve responsibility .
Chapter 2: Software 61 Configuring User Profiles and Contacts Configuring User Profiles The User Prof ile section controls who has access to the RIM-600 and who gets contacted when an alar m occurs.
RIM-600 Manual 62 The “Enable This Prof ile” option pro vides a con venient wa y to temporaril y enable or disable a User Prof ile. When a Prof ile is disabled (unchecked), no alar ms or repor ts will be sent to that user , and the user will not be per mitted to lo g on to the system.
Chapter 2: Software 63 Figure 31: Permissions screen T o conf igure prof iles for Site Administrator or User security le vels, select the appropriate Host or Node(s) and click the ar ro w to cop y the Host/Node(s) into the appropriate list.
RIM-600 Manual 64 Figure 32: Class Selection screen Deleting a Profile From the hierarch y on the ConsoleV ie w screen, right-click on the prof ile you wish to delete and select Delete This Pr of ile in the contextual menu.
Chapter 2: Software 65 V oice Calls F or most voice calls you can simply enter the telephone number of the person you want called. Consider the location of the RIM-600 Host when entering the number . If an area code is required to call from the Host to your telephone, be sure to include it.
RIM-600 Manual 66 Fax Calls Enter the telephone number of the fax machine. E-mail Enter the e-mail address. SNMP Enter the SNMP ser ver IP address in numeric for m (e.g. 192.168.0.1) Schedule Click the Schedule button to bring up the Schedule screen for this Contact.
Chapter 2: Software 67 Saving and Loading Programming The pro g ramming in your RIM-600 can be sa ved to a f ile. This giv es you the ability to back up your programming or cop y the same pro g ramming to another RIM-600 unit.
RIM-600 Manual 68 Figure 36: Custom V oice Manager Click on the New button. This will displa y the MS W indo ws Sound Recorder program sho wn belo w . Figure 37: Sound Recorder screen F or the voice messages to play back cor rectly you must set the recording format to PCM, 8KHz, 8 bit, mono.
Chapter 2: Software 69 The windo w to the right displa ys all of the voice message f ile names stored in the RIM-600. T o change the f ile name of a voice message click Rename . Enter a new f ile name and click OK. T o delete a voice message, highlight the message and click the Delete button.
RIM-600 Manual 70 Alarm Message Pop-Ups While online with one or more RIM-600 units through the ConsoleV ie w Softw are, you can ha ve an alar m message pop up on your computer screen whene ver an alar m occurs. This could be an en vironmental or IP alar m on any Host or Node.
Chapter 2: Software 71 Setting Pop-Up T ext Location When using custom pop-up messages you must specify where these messages will be located. T o do this, right-click on the name of your host within the menu tree and select Alarm P op-Up Notice Location .
RIM-600 Manual 72 Figure 45: Alarm Notification screen E-Mail Setup and T wo-W ay E-Mail Commands The RIM-600 can send alar m messages via e-mail using SMTP as w ell as respond to commands via e-mail. See the T wo-W a y E-mail section for more infor mation on sending commands.
Chapter 2: Software 73 (g) The unit cannot reach your DNS ser ver and thus cannot look up the SMTP ser ver IP address. (h) The DNS ser ver IP address is programmed incor rectly in the RIM-600 Netw ork Conf iguration settings. T wo W ay E-Mail The RIM-600 Host has the ability to send and receiv e standard pop/smtp e-mail.
RIM-600 Manual 74 Requesting a PowerGate Outlet Command T o request a P o w erGate Outlet command , send an e-mail message to your RIM-600 Host with the follo wing infor mation: To: <e-mail address.
Chapter 2: Software 75 Configuring a Video Camera The R I M- 600 is compatib l e with the fo l lo w ing networ k camera s. A xis : 205 241Q 206 (CPI PN# 60065-001) 241S 206M 2100 206W 2120 210 2400 Se.
RIM-600 Manual 76 Up to 128 cameras can be conf igured in a RIM-600 system. These can be a mix of Axis cameras, Axis camera ser vers, and Panasonic devices. Once the camera(s) ha v e been conf igured they can then be associated with a par ticular Host or Node so that links for these cameras will appear within the menu tree for the chosen unit.
Chapter 2: Software 77 W eb Page The RIM-600 will produce a w eb page w hich includes: • The status of all En vironmental Inputs and IP Alarms. • The ability to pro g ram most parameters. • Links to vie w logged data for each Input and IP alar m.
RIM-600 Manual 78 The summar y will be replaced b y a g raph for the chosen En vironmental/IP item. (See follo wing f igure.) Figure 50: Graph of AC Power Updating the W eb Page Y ou can enable Automatic Updates of the data and select the inter val betw een updates by right- clicking on the Host and selecting Netw ork Settings.
Chapter 2: Software 79 Figure 52: W eb FTP screen Click the Enab le FTP Delivery box and f ill in the necessar y infor mation for your FTP ser ver . Y our service pro vider will ha ve to pro vide you with the FTP Ser ver name and sub director y where your f iles will be uploaded.
RIM-600 Manual 80 computer or a netw ork ser ver . While the pro gram defaults to sa ving the histor y database on your local dri ve, if the system will be used by many users it may be advantageous to store the database on a netw ork driv e. T o specify the driv e for sa ving Histor y infor mation click F ile , then Options from the main menu.
Chapter 2: Software 81 Chapter 2: Software 81 V iewing Histor y Datalo g Histor y can be vie w ed through the ConsoleVie w software or via the RIM-600 web page.
RIM-600 Manual 82 If you double-click on an item in the En vironmental or IP Alarm box, all of the listed items will become selected and/or deselected. Last, select a time frame to perfor m the quer y and click V ie w . The selected data will no w be displa y ed.
Chapter 2: Software 83 Click on F ile and select Export F ield Names from the submenu if you want the f ield titles (Date, T ime, Event Code, etc.) to be included with the data when you export. Copying to the Clipboard Y ou can highlight and cop y selected cells within the g rid to the W indo ws clipboard.
RIM-600 Manual 84 Figure 57: A manual Datalog Download in progress Updating Firmware From time to time Firmware updates will become a v ailable to add features or impro v e the perfor- mance of your RIM-600. Most Firmware updates will be included as par t of a complete RIM-600 installation upg rade.
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