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Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP Phone 7960G/7940G A dministration Guide f or Cisco Unif ied Communications Manager 7 .
THE SPECIFICATION S AND INFORMAT ION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT T O CHANGE WITH OUT NOTICE. A LL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED.
v Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 CONTENTS Preface xiii Overview xiii Audience xiii Organization xiii Related .
Contents vi Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Understanding Ho w the Cisco Unified IP Phone Interacts with the VL.
Contents vii Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Configuring Startup Network Settings 3-10 Configuring Security o.
Contents viii Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 CHAPTER 7 Monitoring the Cisco Un ified IP Phone Remotely 7-1 Acc.
Contents ix Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 General Troubleshooting Tips for the Cisco Unified IP Phone Expan.
Contents x Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 I NDEX.
xiii Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Preface Overview Cisco Unif ied IP Phone 7960G/7940G Ad ministration Guide for Cisco Unif ied Communicatio ns Manager 7.
xiv Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Preface Related Documentation For more informati on about Cisco Unified IP .
xv Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Preface Cisco Unified Communications Manager Business E dition These publications are av ailable at the follo wing URL: http://www .
xvi Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Preface Note Means reader take note . Notes contain helpful suggestions or references to mate rial not cov ered in the publication.
CH A P T E R 1-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unif ied IP Phone is a full -featured tele phone that pro vides v oice communic ation ov er an Internet Protocol (IP) networ k.
1-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco .
1-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisc.
1-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Proto c.
1-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supp.
1-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Suppo.
1-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security.
Ta b l e 1 -2 Cisco Unified IP Phone and Cisco Un ified Communications Manag er Secur ity T opics T opic Reference Detailed e xplanation of security , includi ng set up, config uration, and troublesho.
1-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security.
1-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security.
1-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Securit.
1-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configurin.
1-13 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuri.
1-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configurin.
1-15 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 5. Customize softkey templates.
1-16 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configurin.
1-17 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 5. Confi gure these netw ork settings on the p hone by choosing Settings > Network Conf iguration .
1-18 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configurin.
CH A P T E R 2-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unif ied IP Phones enable you to communi cate using voice over a data network.
2-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network.
2-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Networ.
2-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparing to Install t he Cisco Unified IP Phone on Your Network P.
Ta b l e 2-2 Relat ed Do cumentation for P ow er Document T opics URL PoE Solutions http://www .cisco.com/en/US/netsol/ ns340/ns394/ns1 47/ns412/netwo rking_solutions_packag e.html Cisco Cataly st Switches http://www .cisco.com/en/US/product s/hw/switches/p s708/tsd_products_su pport_series_home.
2-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network.
2-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Networ.
Ta b l e 2-4 Methods for Adding Phones to the Cisco Unified Communications Man ager D atabase Method Requires MAC Address? Notes Auto-re gistration No Results in automatic assignmen t of directory num.
2-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Networ.
2-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Networ.
2-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Netwo.
2-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Networ.
CH A P T E R 3-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 3 Setting Up the Cisco Unified IP Phone This chapter includ e.
3-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Uni.
3-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Un.
3-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Uni.
3-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Ph one Caution In European Union coun tries, use only ex ternal headsets that ar e fully compliant with the EMC Directi ve [89/336/EC].
3-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisc o Unifie.
3-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unifie.
3-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of .
3-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Process Step 3 Insert two scre ws into a w all stud, matching them to the t wo scre w holes on the back of the foo tstand.
3-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings 4.
3-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on th e Cisco Unified IP Phone Refer to Cisco Unified Com munications Manag er Security Guide for more informat ion.
3-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on th.
CH A P T E R 4-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 4 Configuring Network Settings on the Cisco Unified IP Phone .
4-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 4 Config uring Network Se ttings on the Cisco Unified IP Phone Unlocking and Loc king Options Procedure Step 1 Press the Settings but ton to access the Settings menu.
4-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 4 Configuring Networ k Settings on the Cisco Unified IP Phon e Edi.
4-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 4 Config uring Network Se ttings on the Cisco Unified IP Phone Netw.
4-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 4 Configuring Networ k Settings on the Cisco Unified IP Phon e Network Configuration Menu MA C Addre ss Unique Media Access Cont rol (MA C) address of the p hone.
4-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 4 Config uring Network Se ttings on the Cisco Unified IP Phone Netw.
4-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 4 Configuring Networ k Settings on the Cisco Unified IP Phon e Network Configuration Menu URL Services URL of the server from w hich the phone obtains Cisco Unifi ed IP Phone services.
4-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 4 Config uring Network Se ttings on the Cisco Unified IP Phone Network Configuration Me nu SW Port Conf iguration Speed and duplex of the switch port.
4-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 4 Configuring Networ k Settings on the Cisco Unified IP Phon e Network Configuration Menu GARP Enabled Indicates whether the phone learns MA C addresses from Gratuitous Address Resolut ion Protocol (ARP) responses.
4-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 4 Config uring Network Se ttings on the Cisco Unified IP Phone Netw.
Ta b l e 4-4 Cisco Unified Comm unication s Manag er Server Designations Designation Description SRST Indicates a Survi v able Remote Site T elephon y router capable of p roviding Cisco Un ified Communication s Manager functionality with a limited feature set.
4-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 4 Config uring Network Se ttings on the Cisco Unified IP Phone Net.
CH A P T E R 5-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 5 Configuring Features, Templates, Services, and Users After .
5-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony .
5-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available for the Ci sco Un ified IP Phone Bar ge and (cBar ge) Allo ws a user to j oin a non-priv ate call on a shared phone line.
5-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony .
5-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony .
5-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony .
5-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony .
5-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features Availa ble for the Cisco Unified IP Pho ne T ime-of-Day Routing Restricts access to specified telephon y features by time period.
5-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Features , Templates, Services, and Users Creating C.
5-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Modifying .
5-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Features , Templates, Services, and Users Configuri.
5-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Adding Us.
5-13 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Features , Templates, Services, and Users Managing .
5-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Managing .
CH A P T E R 6-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 6 Viewing Model Information, Status, Statistics, and Security.
6-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security In.
6-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing Model Information, Status, Sta tistics, and Security Inf.
6-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security In.
6-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing Model Information, Status, Sta tistics, and Security Information on the Cisco Unified IP Phone Status Menu DNS timeout DNS server d id not respond.
6-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security In.
6-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing Model Information, Status, Sta tistics, and Security Inf.
6-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security In.
6-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing Model Information, Status, Sta tistics, and Security Inf.
6-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security I.
6-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing Model Information, Status, Sta tistics, and Security In.
6-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security I.
6-13 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing Model Information, Status, Sta tistics, and Security In.
6-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 6 Viewing M odel Informa tion, Status, Statis tics, and Security I.
CH A P T E R 7-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 7 Monitoring the Cisco Unified IP Phone Remotely Each Cisco U.
7-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone T o access the web page for a Cisco Unif ied IP Phone, perform t he follo wing steps.
7-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enab ling Web Page Access – Status Messages —Displays v arious system messages.
7-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Network Configura.
7-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Config uration Default Rout er 1–5 Default router used by t he phone (Default Router 1) and optional backup routers (Default Router 2–5.
7-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Network Configuration Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL Time.
7-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Statistic.
7-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Network Statistic.
7-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Statistic.
7-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Device Lo gs Dev.
7-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Stack Statistics The Debug D isplay area on a phone’ s web page displays information about the phone’ s stack tasks.
7-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statis.
7-13 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Max MOS LQK Baseline or highest MOS LQK score obse rved from start of the voice stream.
7-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 7 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statis.
CH A P T E R 8-1 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 8 Troubleshooting and Maintenance This chapter pro vides informatio n that can assist you in troubleshooting pro blems with your Cisco Unif ied IP Phone or in your IP t elephony netw ork.
8-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Resolving Startup Problems Sympt.
8-3 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Resolving Startup Problems • .
8-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Resolving Startup Problems Verifying IP Addressing and Routing Y ou shoul d verify the IP addressing and routing se ttings on the phone.
8-5 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Resolving Startup Problems T o .
8-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Cisco Unified IP Phone Resets U .
8-7 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Cisco Unified IP Phone Re sets Unexpectedly Identifying Intermittent Network Outages Intermittent networ k outages af fect data and voice t raff ic dif ferently .
8-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Cisco Unified IP Phone Resets U .
8-9 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Troubleshooting Cisco Unified I.
8-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance General Troubleshooting Tips General Troubleshooting Tips Ta b l e 8-2 provides general troubleshooting i nformation for the Cisco Unif ied IP Phone.
8-11 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance General Troubleshooting T ips Sound sample mismatch between the phone and another de vice.
8-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance General Troubleshooting Tips for.
8-13 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Resetting or Restoring the Cis.
8-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Resetting or Restoring the Cisc.
8-15 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Using the Quality Report Too l.
8-16 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Monitoring the Voice Quality of .
8-17 Cisco Unified IP Phone 7960G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshooting a nd Maintenance Where to Go for More Troublesh.
8-18 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Man ager 7.0 (SCCP) OL-15498-01 Chapter 8 Troubleshootin g and Maintenance Cleaning the Cisco Un ified IP .
A-1 Cisco Unified IP Phone 7960G/7940G Administration Gu ide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrat or , you are likely the pri mary source of information for Cisco Unif ied IP Phone users in your network or comp any .
A-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix A Providing Information to Users Via a Website How Users Get Copies.
A-3 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix A Providing In formation to Users Via a Website How Users Access a Voice Messaging System confi guring settings on a pho ne by using a website mig ht be ne w for your end users.
A-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix A Providing Information to Users Via a Website How Users Configur e.
A-5 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix A Providing In formation to Users Via a Website How Users Configure Personal Directory Entries The Cisco Unif ied CallManager User Inform ation wind o w displa ys.
A-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix A Providing Information to Users Via a Website How Users Configur e.
B-1 Cisco Unified IP Phone 7960G/7940G Administration Gu ide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 APPENDIX B Feature Support by Protocol for Cisco Unified IP Phone 7960G and.
B-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix B Feature S upport by Protocol for Cisco Unified IP Phone 7960G and.
B-3 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix B Feature Support by Protocol for Cisc o Unified IP Phone 7960 G.
B-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix B Feature S upport by Protocol for Cisco Unified IP Phone 7960G and.
C-1 Cisco Unified IP Phone 7960G/7940G Administration Gu ide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 APPENDIX C Supporting International Users T ranslated and localized versions of the Cisco Unified IP Phones are a vailable in se v eral languages.
C-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix C Suppo rting International Users Installing the Cisc o Unified Com.
E-1 Cisco Unified IP Phone 7960G/7940G Administration Gu ide for Cisco Unified Co mmunications Manager 7.0 (SCCP) OL-15498-01 APPENDIX E Technical Specifications The follo wing sections describe t he te chnical specifications for the Cisco Unified IP Phone 7960G and 7940G.
E-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix E Tec hnical Specificatio ns Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for hand set and headset connection.
E-3 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix E Technical Sp ecifications Network and Access Por t Pinouts 6 T.
E-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix E Tec hnical Specific ations Network and Access Po rt Pinouts.
F-1 Cisco Unified IP Phone 7960G/7940G Administration Gu ide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 APPENDIX F Basic Phone Administration Steps This appendix pro vides minimum.
F-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix F Ba sic Phone Administration Steps Adding a User to Cisco Unified .
F-3 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix F Basic Phone Administra tion Steps Configuring the Phone Step 2 In the User Information pane of th is windo w , enter the follo wing: – User ID—Enter the en d user identif ication n a me.
F-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix F Ba sic Phone Administration Steps Configuring the Phone – Description—This is an optional fiel d in which you can enter a useful description, su ch as john doe’ s phone .
F-5 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix F Basic Phone Administra tion Steps Configuring the Phone – Location—Choose the appropriate locati on for this Cisco Unif ied IP Phone.
F-6 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix F Ba sic Phone Administration Steps Configuring the Phone T o identify the sett ings that are contained in the prof ile, choose System > Security Pr of ile > Phone Security Prof ile .
F-7 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix F Basic Phone Administra tion Steps Configuring the Phone e. In the Call Picku p and Call Forw ard Settings pane of the Directory Number Configu ration windo w , choose the items (i.
F-8 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix F Ba sic Phone Administration Steps Performing Final End User Confi.
F-9 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communi cations Manager 7.0 (SCCP) OL-15498-01 Appendix F Basic Phone Administra tion Steps Performing Final End User Config uration Steps Step 3 In the Permissions Informat ion pane, use the User Group b uttons to add this user to an y user groups.
F-10 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 Appendix F Ba sic Phone Administration Steps Performing Final End User Conf.
IN-1 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 INDEX Symbols ? button 1-3 Numerics 10/100 PC port 3-3 10/100 SW port 3-3.
Index IN-2 Cisco Unified IP Phone 7960G/7940G Admi nistration Guide for Cisco Unified Communications Manager 7.0 (SCCP ) OL-15498-01 C call authenticated 1-11 encrypted 1-11 call back B-1 call display.
Index IN-3 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 conference 5-4, B-2 configurable call forward di splay 5-4 configuration file creating 8-5 overview 2-5 XmlDefault.cnf.
Index IN-4 Cisco Unified IP Phone 7960G/7940G Admi nistration Guide for Cisco Unified Communications Manager 7.0 (SCCP ) OL-15498-01 overview 1-7 restrictions 1-11 enterprise parameters call forward o.
Index IN-5 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 IP Address option 4-5 J join 5-6, B-2 K keypad 1-3 L language overl.
Index IN-6 Cisco Unified IP Phone 7960G/7940G Admi nistration Guide for Cisco Unified Communications Manager 7.0 (SCCP ) OL-15498-01 locking options 4-2 MAC Address option 4-5 Messages URL option 4-6 .
Index IN-7 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 power sources 2-4 presence-enable d dire ctories 5-6 privacy 5-7, B.
Index IN-8 Cisco Unified IP Phone 7960G/7940G Admi nistration Guide for Cisco Unified Communications Manager 7.0 (SCCP ) OL-15498-01 description 1-3 disabling 3-3 speed dial button 1-3 speed dialing 5.
Index IN-9 Cisco Unified IP Phone 796 0G/7940G Administration Guid e for Cisco Unified Communications Manager 7.0 (SCCP) OL-15498-01 on hook call transfer 5-6 other group pi ckup 5-6 presence-enable d.
Index IN-10 Cisco Unified IP Phone 7960G/7940G Admi nistration Guide for Cisco Unified Communications Manager 7.0 (SCCP ) OL-15498-01 accessing voice messaging system A-3 adding to Cisco Unified Commu.
Een belangrijk punt na aankoop van elk apparaat Cisco Systems 7960G (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Cisco Systems 7960G heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Cisco Systems 7960G vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Cisco Systems 7960G leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Cisco Systems 7960G krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Cisco Systems 7960G bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Cisco Systems 7960G kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Cisco Systems 7960G . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.