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Cisco IP Phone P r oductivity S er vices User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.
THE SPECIFICA TIONS AND IN FORMA TION REGARDING THE PRODUCTS IN THIS M ANUAL ARE SUBJECT TO CHANGE WITHOUT NO TICE. ALL ST A TEMENTS, INFORMA TION, AND RECOMMEND A TION S IN THIS MANU AL ARE BELIEVED TO BE A CCURA TE BU T ARE PRESENTED WITHOUT W ARRANTY OF ANY KIN D, EXPRESS OR IMPL IED.
iii Cisco IP Phone Productivity Services User Guide 78-13565-01 CONTENTS Audience vii Organization viii Related Documentation ix Conventi ons ix Obtaining Documentation xi World Wide We b xi Documentation CD-ROM xi Ordering Documentation xii Documentation Feedback xii Obtaining Technical Assistance xiii Cisco.
Contents iv Cisco IP Phone Productivity Services User Guide 78-13565-01 CHAPTER 3 Using Cisco IP Phone P roductivity Services 3-1 Navigating Cisco IP Phone Se rvices 3-2 Tips for Using the LCD Display.
v Cisco IP Phone Productivity Services User Guide 78-13565-01 Contents Why Can’t I Connect to MailView? 4-4 Validation Error 4-4 Sending Error 4-4 Can’t Connect To Mail Server 4-5 UserName or Pass.
Contents vi Cisco IP Phone Productivity Services User Guide 78-13565-01.
vii Cisco IP Phone Productivity Se rvices Ad ministrator’ s Guide 78-13565-01 Preface Cisco Personal Assistant provides Cisco IP Ph one Productivity Services, a suite of applicat ions for Cisco IP Phone Models 79 60 and 7940.
Preface Organization viii Cisco IP Phone Productivity Se rvices Ad ministrator’s Guide 78-13565-01 Organization This guide is or ganized as follo ws: Chapter T itle Description Chapter 1 Understanding Cisco IP Phone Producti vity Services A general overview of Cisco IP Phone Producti vity Services.
ix Cisco IP Phone Productivity Se rvices Ad ministrator’ s Guide 78-13565-01 Preface Related Documentation Related Documentation For informatio n about using the Cisco IP Phones, refer to the f ollo.
Preface Conventions x Cisco IP Phone Productivity Se rvices Ad ministrator’s Guide 78-13565-01 Notes use the follo wing con ventio ns: Note Means reader take note . Notes contain helpful suggestions or references to material not co vered i n the publication.
xi Cisco IP Phone Productivity Se rvices Ad ministrator’ s Guide 78-13565-01 Preface Obtaining Documentation W arnings us e the follow ing con ventions: War ni ng This warning symbol mea ns danger . Y ou are in a situation that could cause bodily injury .
Preface Obtaining Documentation xii Cisco IP Phone Productivity Se rvices Ad ministrator’s Guide 78-13565-01 Ordering Documentation Cisco Systems documentatio n is av ailable in the follo wing ways: • Registered Cisco Direct Customers can order Cisco Product do cumentation from the Networking Products MarketPlace: http://www .
xiii Cisco IP Phone Productivity Se rvices Ad ministrator’ s Guide 78-13565-01 Preface Obtaining Techn ical Assistance Obtaining Technical Assistance Cisco provides Cisco.com as a startin g point for all technical assistance. Customers and partners can obtain documentation , troubleshooting ti ps, and sample conf igurations from onl ine tools.
Preface Obtaining Technical Assistance xiv Cisco IP Phone Productivity Se rvices Ad ministrator’s Guide 78-13565-01 Contacting TAC by Using the Cisco TAC Website If you ha ve a p riority le vel 3 (P3) or priority le vel 4 (P4) prob lem, contact T AC by going t o the T A C website: http://www .
C HAPTER 1-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 1 Understanding Cisco IP Phone Productivity Services Cisco Personal Assistant provides Cisco IP Ph one Productivity Services, a suite of application s for Cisco IP Phone Models 7960 and 7940.
Chapter 1 Understanding Cisco IP Phone Pro ductivity Services CalendarView 1-2 Cisco IP Phone Productivity Services User Guide 78-13565-01 CalendarView W ith CalendarV iew , you can manage y our appointments usin g your Cisco IP Phone. From your phone, y ou can be notif ied of ne w meetings, view your meetings for today , for the week.
1-3 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 1 Understa nding Ci sco IP Phone Produ ctivity Services MailView MailView W ith MailV iew , you no longer hav e to rely on voice prompts to check yo ur messages.
Chapter 1 Understanding Cisco IP Phone Pro ductivity Services Contacts Synchronization 1-4 Cisco IP Phone Productivity Services User Guide 78-13565-01 Contacts Synchronization If you use Outlook, Con .
C HAPTER 2-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 2 Subscribing to Cisco IP Phone Productivity Services Before you can use Cisco IP Phone Pro ducti vity Services, you must first subscribe to Ci sco IP Phone Producti vity Services in Cisco CallManage r .
Chapter 2 Sub scribing to Cisco IP Phone Produc tivity Services 2-2 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 3 Click Conf igure y our Cisco IP Phone Services. The Cisco IP Phone services page displays. Step 4 From the Y our Subscribed Services pane on t he left side of the page, select P roducti vity Svcs .
2-3 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 2 Subscribing to Cisco IP Phone Productivity Services Step 5 Click Continue . A new page displays. Step 6 Enter your service information for Cisco IP Phone Producti vity Services.
Chapter 2 Sub scribing to Cisco IP Phone Produc tivity Services 2-4 Cisco IP Phone Productivity Services User Guide 78-13565-01 Note MailV ie w uses URL1 a nd URL2. For URL1 and URL2, use :0 for the default port number or u se :xxx for the custom port number .
C HAPTER 3-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 3 Using Cisco IP Phone Productivity Services These sections help you use Cisco IP Phone Producti vity Services: • Na vigating.
Chapter 3 Using Cisco IP Phone Produc tivity Services Navigating Cisco IP Phone Services 3-2 Cisco IP Phone Productivity Services User Guide 78-13565-01 Navigating Cisco IP Phone Services Y ou access Cisco IP Phone Services through the Services b utton on the Cisco IP Phone Models 7960 and 7940 (see Figure 3-1 ).
3-3 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Navigating Cisco IP Phone Se rvices Tips for Using the LCD Display Here are some tips for using the LCD screen on your Cisco IP Phone.
Chapter 3 Using Cisco IP Phone Produc tivity Services Accessing Cisco IP Phone Produc tivity Services 3-4 Cisco IP Phone Productivity Services User Guide 78-13565-01 Accessing Cisco IP Phone Productiv.
3-5 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Logging in to Cisco IP Phone Productivity Se rvices Step 3 Proceed to the “Logging in to Cisco IP Phone Producti vity Services” section on page 3-5 .
Chapter 3 Using Cisco IP Phone Produc tivity Services Logging in to Cisco IP Phone Productivity Services 3-6 Cisco IP Phone Productivity Services User Guide 78-13565-01 T o log in to Cisco IP Phone Pr.
3-7 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Logging in to Cisco IP Phone Productivity Se rvices b. If y ou are using someone else’ s Cisco IP Phone : – Use the << soft key to backspace and delete the displayed UserID.
Chapter 3 Using Cisco IP Phone Produc tivity Services Ending a Session 3-8 Cisco IP Phone Productivity Services User Guide 78-13565-01 Ending a Session T o end a sess ion of Cisco IP Phone Producti vity Services, perform the following steps: Step 1 T o end a session of Cisco IP Phone Producti vity Services, select 5 Logout.
3-9 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Using CalendarView W ith CalendarV iew , you can keep track of your appointments on you r Cisco IP Phone.
Chapter 3 Using Cisco IP Phone Produc tivity Services Using CalendarView 3-10 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 3 Select 2 CalendarV iew in one of two ways: • Use the Na vigation b utton to scroll t o 2 CalendarV ie w and press the Select soft key .
3-11 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Related Topics: • Logging in to Ci sco IP Phone Producti vity.
Chapter 3 Using Cisco IP Phone Produc tivity Services Using CalendarView 3-12 Cisco IP Phone Productivity Services User Guide 78-13565-01 Checking New Meetings W ith the New Meeting s service, you can quickly v iew y our ne w meeting notices. Y ou can accept, tentatively decline or decline them fro m your Cisco IP Phone.
3-13 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Step 2 On the New Meetings screen: • Press the AcptAll soft ke y to respond that you will attend all the listed meetings.
Chapter 3 Using Cisco IP Phone Produc tivity Services Using CalendarView 3-14 Cisco IP Phone Productivity Services User Guide 78-13565-01 Checking Your Schedule for Today T o view your appoin tments f.
3-15 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView The Meeting Details screen displays th e meet ing subject, location, t ime, and sender (see Figure 3-8 ). Step 3 Use the Navi gation b utton to scroll to vie w the complete message text.
Chapter 3 Using Cisco IP Phone Produc tivity Services Using CalendarView 3-16 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 5 On the Meeting Detail scr een (see Figure 3-9 ): • If you are the originat or of the meeting, you can press the C nclMtg soft k ey to cancel the meeting.
3-17 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Checking Your Weekly Schedule W ith the W eekly Schedule service, you ca n vie w your schedule for this week , next week or last week on one screen.
Chapter 3 Using Cisco IP Phone Produc tivity Services Using CalendarView 3-18 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 3 On the Calendar Menu screen: • Select one of the days of the week, you vie w your schedule for that day .
3-19 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView In the Meeting Details screen, the f irst soft key may disp lay Accept or Unsure, depending on ho w you hav e responded to the meeting notice.
Chapter 3 Using Cisco IP Phone Produc tivity Services Using CalendarView 3-20 Cisco IP Phone Productivity Services User Guide 78-13565-01 Viewing Your Schedule for a Specific Date W ith CalendarV iew’ s Select a Date servic e, you can specify a date and view your appointments for that dat e.
3-21 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Step 3 Press the Submit soft key . Changing the date results in a pho ne display of: Schedule for <xx/xx/xx> and a list of you r appointments for th at date.
Chapter 3 Using Cisco IP Phone Produc tivity Services Using CalendarView 3-22 Cisco IP Phone Productivity Services User Guide 78-13565-01 T o use the Meeting Reminder Setting service, perform the foll.
3-23 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using CalendarView Figur e 3-15 Setting Meeting Reminders Step 4 Select either 1 By Pager/Email or 2 By Phone display .
Chapter 3 Using Cisco IP Phone Produc tivity Services Using MailView 3-24 Cisco IP Phone Productivity Services User Guide 78-13565-01 Using MailView These topics help you use MailV ie w from your Cisco IP Phone to access your Cisco Unity v oice mail, your Cisco Uni ty e-mail and up to two additional e-mail accounts.
3-25 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using MailView Step 3 Select 3 MailView in one of two ways: • Use the Na vigation b utton to scroll t o 3 MailV iew and press the Select soft key .
Chapter 3 Using Cisco IP Phone Produc tivity Services Using MailView 3-26 Cisco IP Phone Productivity Services User Guide 78-13565-01 Figur e 3-1 7 MailView Login Scr een Step 7 Y ou a re now logged in to MailV iew . • T o use MailV iew with your Cisco Unity v oice mail, proceed to the “Checking your E-ma il” sectio n on page 3-34 .
3-27 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using MailView Figur e 3-18 Meeting Reminder Setting Completed Step 2 Select the account to reset your Log in information. The Reset UserName and Pin scre en displays (see Figure 3-19 ).
Chapter 3 Using Cisco IP Phone Produc tivity Services Using MailView 3-28 Cisco IP Phone Productivity Services User Guide 78-13565-01 Checking your Cisco Unity Voice Mail W ith MailV iew , you can v iew , listen to, record a reply , forward, and delete your Cisco Unity voice mail, all from your Cisc o IP Phone.
3-29 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using MailView The phone displays the MailV iew main menu (see Figure 3-20 ).
Chapter 3 Using Cisco IP Phone Produc tivity Services Using MailView 3-30 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 7 Press the more soft ke y to c hange the sort order or to sele ct a message to review . The screen displays your v o icemail inbox (see Fi gure 3-22 ).
3-31 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using MailView Using MailView’s Options fo r Cisco Unity Voice Mail After you ha.
Chapter 3 Using Cisco IP Phone Produc tivity Services Using MailView 3-32 Cisco IP Phone Productivity Services User Guide 78-13565-01 Ta b l e 3-2 Using MailV iew to Manage Cisco Un ity V oice Mail V oice Mail Options Instructions Play V oice Mail 1. Press 1 on the dialing pad to play your v oice mail.
3-33 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using MailView Related Topics: • Using MailV ie w’ s Options for Cisco Unity V oice Mail, page 3-31 • Checking your E-mail, page 3-34 Forw ard V oice Mail 1.
Chapter 3 Using Cisco IP Phone Produc tivity Services Using MailView 3-34 Cisco IP Phone Productivity Services User Guide 78-13565-01 Checking your E-mail W ith MailV iew , you can scroll through your e-mail messages and read them right on the phone display .
3-35 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using MailView Figur e 3-24 MailView Main Menu Step 5 Select an e-mail service in one of two ways: • Use the Na vigation b utton to scroll to Product iv ity Svcs and press the Select soft key .
Chapter 3 Using Cisco IP Phone Produc tivity Services Using MailView 3-36 Cisco IP Phone Productivity Services User Guide 78-13565-01 Step 7 Select the e-mail that yo u want to read in one of tw o ways: • Use the Na vigation b utton to scroll t o the e-mail and press the Select soft ke y .
3-37 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using Contacts Synchronization Using Contacts Synchronization W ith Contacts Synchronization, yo u can synchronize the entri es in the Personal Address Book in Cisco CallManager with your Outlook Contacts.
Chapter 3 Using Cisco IP Phone Produc tivity Services Using Contacts Synchron ization 3-38 Cisco IP Phone Productivity Services User Guide 78-13565-01 The phone displays the Cont acts Synchronization main menu with the choice of three conflict resolution mo des (see Figure 3-27 ).
3-39 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 3 Using Cisco IP Phone Productivity Services Using Contacts Synchronization Related Topics: • Using Ci sco IP Phone Productiv.
Chapter 3 Using Cisco IP Phone Produc tivity Services Using Contacts Synchron ization 3-40 Cisco IP Phone Productivity Services User Guide 78-13565-01.
C HAPTER 4-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 4 Common Questions about Cisco IP Phone Productivity Services The follo wing sections answer q uestions you may ha ve about usi.
Chapter 4 Common Questions a bou t Cisco IP Ph one Productivity Ser vices Why Can’t I Access Cisco IP Phone Productivity Services? 4-2 Cisco IP Phone Productivity Services User Guide 78-13565-01 Why.
4-3 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 4 Common Questions ab out Cisco IP Pho ne Productivity Services Why Can’t I Access Cisco IP Phone Produ ctivity Services? Authentication Error Q.) I recei ved a message: Authenticati on error.
Chapter 4 Common Questions a bou t Cisco IP Ph one Productivity Ser vices Why Can’t I Conne ct to MailView? 4-4 Cisco IP Phone Productivity Services User Guide 78-13565-01 Why Can’t I Connect to M.
4-5 Cisco IP Phone Productivity Services User Guide 78-13565-01 Chapter 4 Common Questions ab out Cisco IP Pho ne Productivity Services Why Can’t I Connect to MailView? Can’t Connect To Mail Server Q.) I recei ved the error message: Can’t connec t to the Mail Server (ip Po rt: port).
Chapter 4 Common Questions a bou t Cisco IP Ph one Productivity Ser vices Why Can’t I Conne ct to MailView? 4-6 Cisco IP Phone Productivity Services User Guide 78-13565-01 Can’t Play Voice Mail Q.) I can’t play my v oice mail? What do I do? A.) Contact your system administrator .
IN-1 Cisco IP Phone Productivity Services User Guide 78-13565-01 INDE X C CalendarView main menu 3-10 overview 1-2 using 3-10, 3-11 checking your schedule for a specific date 3-20 for today 3-14 new m.
Index IN-2 Cisco IP Phone Productivity Services User Guide 78-13565-01 meeting reminders choosing e-page or phone 3-23 setting meetings to displ ay 3-21 N Navigation button using 3-3 S Services button.
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