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iii Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 CONTENTS Preface ix Audienc e ix Organi zation x Relat ed Do cume nta tion xi Convent ions xi Obtain ing Documentat ion xiii World Wide Web xi ii Document ation CD-ROM xiii Orderi ng Documentation xiv Document ation Feedba ck xiv Obtain ing Technica l Assistance xv Cisco.
Contents iv Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Instal ling Cisco C allManager Extended Ser vices 2-1 Before You Inst all 2-1 Hardwa re Requir ements 2- 2 Softw.
v Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Conte nts Config uring Cisco C allManager for Ci sco Call M ana ger Exten sion M obil ity 3-19 Adding t he Login Service 3-19 .
Contents vi Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Config uring Prompt s 4-13 General M edia Con figuration 4-13 Recordi ng the Welco me Pr ompt 4-14 Config uring .
vii Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Conte nts Troubles hooting Cisco Cal lManager Ex tended Servi ces 6-1 Cleari ng Problems with Ci sco Call Manager Extens ion.
Contents viii Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01.
ix Cisco CallManager Extended Services Administrator’ s Guide 78-12959-01 Preface The Cisco CallManag er Extended Services Administr ator’ s Guide pro vide s instruction s for installing, conf iguring and administering Cisco CallManag er Extended Ser v ices.
Organiza tion x Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Organization This guide is org anized as follows: Chapter T itle Description Chap ter 1 Understanding Cisco CallM anager Extende d Services A genera l overview of Cisco CallManager Ext ended Services a nd the IP T elephon y software su ite.
xi Cisco CallManager Extended Services Administrator’ s Guide 78-12959-01 Rela ted Docum ent atio n Related Documentation For informatio n about Cisco CallM anager , refer to the following documents.
Conve ntions xii Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Notes us e the fo llowing con ventions: Note Means r ead er tak e note . Notes co ntain helpful suggest ions or r eferenc es t o mater ial not covered in th e publica tion.
xiii Cisco CallManager Extended Services Administrator’ s Guide 78-12959-01 Obta ining Doc ume nta tion W arni ngs use the following con ventio ns: War ni ng This warning symbol means danger . Y ou are in a s ituation that could cause bodily injury .
Obtaining Documentation xiv Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Ordering Docume ntation Cisco Systems documentat io n is av ailable in the follo wing ways: • Registered Cisc o Direct Cu stomers c an order Cisco Pr oduct doc umentati on from the Net working Pro ducts Market Place: http://www .
xv Cisco CallManager Extended Services Administrator’ s Guide 78-12959-01 Obtaini ng T echnical Assi stance Obtaining Tech nical Assistance Cisco pr ovides Cisco.co m as a start ing point for all technical assi s tance. Custome rs and p artners c an obt ain doc umentat ion, trou bleshoo ting tips, and sample conf igurati ons from o nline tools.
Obtainin g Technical Assist ance xvi Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Contacting TAC by Using the Cisco TAC Website If you have a priorit y lev el 3 (P3) or priori ty level 4 (P4) p roblem , cont act T A C by going to the T AC website: http://www .
C H APTER 1-1 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 1 Understanding Cisco CallManager Exten ded Service s Cisco CallMana ger Extended Services bring v aluable IP telepho ny capabilities to a Cis co C allMan ager deploym ent.
Chapter 1 Unders tanding Cisco Call Manager Extended Services Cisco Cal lManager E xtension Mob ility Overv iew 1-2 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 This sec.
1-3 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapt er 1 U nders tand ing C isco CallMa nag er Ex tende d Serv ice s Cisco CallManager Extension Mobility Overview Logout Service The use r logs out by press ing the Se rvice s button and selectin g logout .
Chapter 1 Unders tanding Cisco Call Manager Extended Services Cisco C allMana ger AutoAtt endant Ov erview 1-4 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Cisco CallMan.
1-5 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapt er 1 U nders tand ing C isco CallMa nag er Ex tende d Serv ice s Cisco CallManager AutoAtt endant Overvi ew The Ci sco.
Chapter 1 Unders tanding Cisco Call Manager Extended Services Compon ents of Cisco Ca llManager Ext ended Servi ces 1-6 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Comp.
1-7 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapt er 1 U nders tand ing C isco CallMa nag er Ex tende d Serv ice s Compon ents of Ci sco CallMana ger Ext ended Ser vices Figure 1-3 sh ows ho w Cisco CRA integrate s with y our Cisco IP telephony solution.
Chapter 1 Unders tanding Cisco Call Manager Extended Services Compon ents of Cisco Ca llManager Ext ended Servi ces 1-8 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01.
C H APTER 2-1 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 2 Installing Cisco CallManager Extended Services This sect ion desc ribes how to in stall Cisco Call Manager Extend ed Services on a Cisco Media Co n vergence Server (Cisc o MCS) or on a Cisc o certified server: 1.
Chapte r 2 I nstalling Cisco C allManager Exte nded Services Before You In stall 2-2 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Hardware Requireme nts Cisco Ca llManag.
2-3 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 2 Install ing Cisco Cal lManag er Extended Se rvices Installing Cisco CallManager Extended Services Installing Cisc o CallManage r Extended Services Install Ci sco CallM anager 3 .
Chapte r 2 I nstalling Cisco C allManager Exte nded Services Installing Cisco CallMan ager E xtended Ser vices 2-4 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Step 6 A window appe ars wi th a chec klist of appl icat ions offered by Cisco CallMa n ager Extended Services.
2-5 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 2 Install ing Cisco Cal lManag er Extended Se rvices Installing Cisco CallManager Extended Services Step 10 At this po int, th e inst allation checks for t he presence of Cisco Call Manager 3.
Chapte r 2 I nstalling Cisco C allManager Exte nded Services Installing Cisco CallMan ager E xtended Ser vices 2-6 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Upgrading.
C H APTER 3-1 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 3 Configuring Cisco CallManager Extension Mobility The f o llo wing to pics desc ribe ho w to conf igure C is co Call Manager Extension Mobility: • Rules for Co n fi g uring Cisco Call Manager Ex tension Mobility , page 3-1 .
Chapter 3 Configuring Cisco CallManager Extension Mobility Rules for Conf iguring Cisc o CallManag er Extensi on Mob ility 3-2 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Managing Device Profiles A device profile is made up of a set of attr ibutes (servic es and/or featur es) assoc iated wit h a particu lar device.
3-3 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Rules for Configuring Cisco CallManager Extension Mobility Logging In and Logg ing Out When a user logs in, th e curr ent conf iguration o f a de vice is r eplaced b y a particu lar user device profile.
Chapter 3 Configuring Cisco CallManager Extension Mobility Rules for Conf iguring Cisc o CallManag er Extensi on Mob ility 3-4 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Scenario 2: Mixed Configurati on In this con figuration, ea ch user has a phone assi gned to him.
3-5 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Rules for Configuring Cisco CallManager Extension Mobility Config.
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-6 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12.
3-7 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility C.
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-8 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Step 7 In the User Informa tion page, select Extension Mo bility fro m the left pane (see Figure 3-1 ).
3-9 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility Step 8 Scroll do wn the U s er I nformation p age. At the En able Auth entication Proxy Rights chec k box, cli ck Enabled (see Figure 3-2 ).
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-10 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-1.
3-11 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility Figur e 3-3 Select ing the Login Application Step 6 Click Next .
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-12 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-1.
3-13 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility .
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-14 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Step 6 In the Appli cation ID f ield , enter a uni que Applica tion Identif ier betwee n 1 and 50.
3-15 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility .
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-16 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Figur e 3-7 A dding the Login Appl ication T r igg e r Step 7 Click Update .
3-17 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility .
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-18 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Step 5 In the Maximum Number of Sessi ons field, en ter the number of conc urrent HTTP sessions between 1 and 50.
3-19 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility .
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-20 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-1.
3-21 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility .
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-22 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Figur e 3-1 0 Adding the Logout Service Step 5 Click Insert and click Updat e .
3-23 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility .
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-24 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-1.
3-25 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility A new Service Parameter s Configuration page d isplays .
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-26 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-1.
3-27 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility Step 3 At the U ser Device Profile Nam e field, ente r a name of your choic e for the device profile.
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-28 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Step 8 The fo llo w ing prom pt appears: The Direct ory Numbe r has been assign ed to the current dev ice.
3-29 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility Step 5 T o save your chang es and add th e user , cl ick Insert .
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-30 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-1.
3-31 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility Step 3 T o con figure a ne w phone , perfo rm the following steps: a.
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-32 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 At the Phone Co nfiguration pa ge, e nter the Media Access Control (MA C) addr ess of the phon e.
3-33 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuring Cisco CallManager Extension Mobility Step 4 Click Subscribe . Close the w indow . Step 5 On the Cisco CallManager Phone Configura tion page, s croll do wn to the b ottom of the page.
Chapter 3 Configuring Cisco CallManager Extension Mobility Procedures for Configuri ng Cisco Cal lManager E xtension Mob ility 3-34 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-1.
3-35 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Preparing the User for Cisco CallManager Extension Mobility Prep.
Chapter 3 Configuring Cisco CallManager Extension Mobility Preparing the User for Cisco Ca llManager Exten sion Mobility 3-36 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-0.
3-37 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 3 Configuring Cisco CallManager Extension Mobility Preparing the User for Cisco CallManager Extension Mobility Logg.
Chapter 3 Configuring Cisco CallManager Extension Mobility Preparing the User for Cisco Ca llManager Exten sion Mobility 3-38 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-0.
C H APTER 4-1 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 4 Configuring Cisco CallManager AutoAttendant This sect ion provides in format ion about co nfiguring Cisco C allM.
Chapter 4 Configuring Cisco C allManager AutoAttendant Configurin g Cisco CallMan ager for Cisco Cal lManage r AutoAttendan t 4-2 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-129.
4-3 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 4 Conf iguring Cisco CallM anager Aut oAttend ant Configuring Cisco CallManager for Cisco CallManager AutoAttendant Step 6 In the De vice Poo l field, selec t the device pool for t his CTI route point.
Chapter 4 Configuring Cisco C allManager AutoAttendant Configurin g Cisco CallMan ager for Cisco Cal lManage r AutoAttendan t 4-4 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Step 6 Use the Device Pool dr op-down arrow to select the device pool for this CTI por t.
4-5 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 4 Conf iguring Cisco CallM anager Aut oAttend ant Configuring Cisco CallManager for Cisco CallManager AutoAttendant .
Chapter 4 Configuring Cisco C allManager AutoAttendant Configurin g the Cisco CRA Eng ine for Cisco Cal lManage r AutoAttendan t 4-6 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-.
4-7 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 4 Conf iguring Cisco CallM anager Aut oAttend ant Configuring the Cisco CRA Engine for Cisco CallManager AutoAttendant For eff ici ent manage ment of re sources, ea ch type of configurat ion is store d as a profile on the Cisco IP T el ephony Director y server .
Chapter 4 Configuring Cisco C allManager AutoAttendant Configurin g the Cisco CRA Eng ine for Cisco Cal lManage r AutoAttendan t 4-8 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Step 3 Use Ta b l e 4 - 1 to f ill in the f ields.
4-9 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 4 Conf iguring Cisco CallM anager Aut oAttend ant Configuring the Cisco CRA Engine for Cisco CallManager AutoAttendant Step 7 Click Update to enter your changes.
Chapter 4 Configuring Cisco C allManager AutoAttendant Configurin g the Cisco CRA Eng ine for Cisco Cal lManage r AutoAttendan t 4-10 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78.
4-11 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 4 Conf iguring Cisco CallM anager Aut oAttend ant Configuring the Cisco CRA Engine for Cisco CallManager AutoAttend.
Chapter 4 Configuring Cisco C allManager AutoAttendant Customi zing Cis co CallM anager AutoAtten dant 4-12 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Customizing Cisco CallManager Auto Attendant By d efault , Ci sco CallMana ger AA pl ays bac k a prerec orded w elco me prom pt and spells out user names.
4-13 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 4 Conf iguring Cisco CallM anager Aut oAttend ant Customiz ing Cisco Call Manager Auto Attendant Configuring Prompt.
Chapter 4 Configuring Cisco C allManager AutoAttendant Customi zing Cis co CallM anager AutoAtten dant 4-14 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Recording the Welcome Prompt Y ou ca n record pr ompts for Cisco Call Manager A A on any compute r using Micros oft Soun d Recor der .
4-15 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 4 Conf iguring Cisco CallM anager Aut oAttend ant Customiz ing Cisco Call Manager Auto Attendant c. Use the Format drop-down arrow , se lect CCITT µ-law . d. Use the Attributes d rop-do wn arro w to select 8.
Chapter 4 Configuring Cisco C allManager AutoAttendant Customi zing Cis co CallM anager AutoAtten dant 4-16 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Uploading a Spoken Name T o upload Cisco CallMan ager AutoAttendan t (Cisco CallM anager AA) spok en names in your use rs' voices, upload t he corres ponding .
4-17 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 4 Conf iguring Cisco CallM anager Aut oAttend ant Customiz ing Cisco Call Manager Auto Attendant Uploading a Batch of Spoken Names If you need t o upload a large num ber of spoken nam es at once, use the SpokenNameBulkUpload.
Chapter 4 Configuring Cisco C allManager AutoAttendant Customi zing Cis co CallM anager AutoAtten dant 4-18 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01.
C H APTER 5-1 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 5 Administering Cisco CallManager Extended Service s This secti on provides infor mation ab out mana ging the Cisco Ca llMana ger Exten d ed Ser v ices after you h ave c onfi gured th e services.
Chapt er 5 Adm inist ering Ci sco Cal lMana ger Extended Se rvic es Managin g the Cisco CRA Engin e 5-2 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Starting and S toppi.
5-3 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 5 Administer ing Cisco Ca llManager E xtended Services Managi ng the Ci sco CRA En gine Changing Engine Configuratio.
Chapt er 5 Adm inist ering Ci sco Cal lMana ger Extended Se rvic es Managin g the Cisco CRA Engin e 5-4 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Setting Tr ace File Options T race f iles are log s that reco rd applicatio n engine acti vity .
5-5 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 5 Administer ing Cisco Ca llManager E xtended Services Managi ng the Ci sco CRA En gine Step 3 Click Update to sa ve your ch anges.
Chapt er 5 Adm inist ering Ci sco Cal lMana ger Extended Se rvic es Managin g the Cisco CRA Engin e 5-6 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Ta b l e 5 - 3 summarizes th e acti ve engine acti vities that you can monito r .
5-7 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 5 Administer ing Cisco Ca llManager E xtended Services Managi ng the Ci sco CRA En gine Ta b l e 5 - 4 lists the inacti ve T r ace lev el options ac tivities th at can be moni tored.
Chapt er 5 Adm inist ering Ci sco Cal lMana ger Extended Se rvic es Using Cisco CRA Real-tim e Reporting 5-8 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Using Cisco CRA.
5-9 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 5 Administer ing Cisco Ca llManager E xtended Services Using C isco CRA Re al-ti me Repor ting Step 5 Specify a target direc tory for the inst aller a nd clic k Sav e .
Chapt er 5 Adm inist ering Ci sco Cal lMana ger Extended Se rvic es Using Cisco CRA Real-tim e Reporting 5-10 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Ta b l e 5 - 5 summ arizes the mea ning of each f ield on this pag e.
5-11 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 5 Administer ing Cisco Ca llManager E xtended Services Using C isco CRA Re al-ti me Repor ting Monitoring Activity by Applica tion T o monitor acti vity by applic ation, select the Applica tion Activity optio n from the Repo rting pa ge.
Chapt er 5 Adm inist ering Ci sco Cal lMana ger Extended Se rvic es Using Cisco CRA Real-tim e Reporting 5-12 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Monitoring Activity by Task T o moni tor acti vity b y task, select the Ta s k A c t i v i t y option on the Reportin g page.
5-13 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 5 Administer ing Cisco Ca llManager E xtended Services Using Cisco C RA Historical Reporting Printing Repo rts T o .
Chapt er 5 Adm inist ering Ci sco Cal lMana ger Extended Se rvic es Using Cisco CRA Histori cal Reporting 5-14 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Viewing IP IVR Historical Reports The system sav es a report of IP IVR activity to the Cisco CRA serv e r hard disk e very 24 hours.
5-15 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 5 Administer ing Cisco Ca llManager E xtended Services Using Cisco C RA Historical Reporting Enabling His torical R.
Chapt er 5 Adm inist ering Ci sco Cal lMana ger Extended Se rvic es Using Cisco CRA Histori cal Reporting 5-16 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 Changing Historical Repo rting Paramete rs The Cisc o CRA Engine generates hi storical re ports on a daily ba sis.
C H APTER 6-1 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 6 Troubleshooting Cisco CallManager Extended Service s This secti on provides infor mation on trou bleshooti ng error messa ges for Cisc o Call Manage r Ext ende d Serv ices.
Chapter 6 Troubl eshoo ting C isco CallManager Extended Services Clearing Problems w ith Cisco CallMan ager Exten sion Mobi lity 6-2 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-.
6-3 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 6 Trou bleshooting Cisco C allManag er Extended S ervices Clearing Problems with Cisco CallMan ager Extension Mobility Device Does Not Allow Logon Action In th e pho ne configura tion pag e, make sure tha t “Enable Exte nsion Mobility Feature” is selecte d .
Chapter 6 Troubl eshoo ting C isco CallManager Extended Services Clearing Problems w ith Cisco CallMan ager Exten sion Mobi lity 6-4 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-.
6-5 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Chapter 6 Trou bleshooting Cisco C allManag er Extended S ervices Clearing Problems with Cisco CallMan ager Extension Mobili.
Chapter 6 Troubl eshoo ting C isco CallManager Extended Services Clearing Problems w ith Cisco CallMan ager Exten sion Mobi lity 6-6 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-.
IN- 1 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 INDEX A appli cation en gine 1-6 config uring 5-3 stopping 5-2 applicatio ns, monitorin g 5-8 C Cisco CallMa nager 1-6 add.
Index IN-2 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01 recordi ng th e Welcom e pr ompt 4-14 CTI port s adding in Cisco C allManager 4-3 adding to the applica tion serv.
IN- 3 Cisco CallManager Extended Services Administrator’s Guide 78-12959-01 Index starting 5-9 reposito ry profile s 4-7 resetting stat istics 5-12 S spo k en na me, upload ing 4-16 starting real- t.
Index IN-4 Cisco Call Manager Extended Serv ices Admini strator ’s Guide 78-12959-01.
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