Gebruiksaanwijzing /service van het product EB-X9 van de fabrikant Epson
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User's Guide.
Notations Used in This Guide • Safety indications The documentation and th e projector u se graphical sy mbols to show how to use the projector safely. The indications and their meaning are as follows. Make sure you understand them properly before reading the guide.
Notations Used in This G u i d e ........................ 2 Introduction P r o j e c t o r F e a t u r e s .......................................... 7 E a s y t o h a n d l e a n d c o m p a c t ............... .............. .......... 7 C o m p a c t a n d l i g h t w e i g h t .
I n s t a l l i n g t h e w i r e l o c k ........................ .............. .. 4 0 Making a Presentation with a Slid eshow (EB- W10/X10 only) ................ ........................................... 4 1 S p e c i f i c a t i o n s o f F i l e s t h a t c a n b e P r o j e c t e d i n a S l i d e s h o w .
C o n n e c t i n g t o E x t e r n a l E q u i p m e n t .......................... 8 6 C o n n e c t i n g t o a n e x t e r n a l m o n i t o r ( E B - W 9 / X 9 / S 9 o n l y ) .................... 8 6 Connecting to External Speakers (EB-S10/W9/X9/S9/X92/S92 only) .
Introduction This chapter explains the projector's features and the part names..
E a s y t o h a n d l e a n d c o m p a c t Compact and lightweight Its light and compact body makes it easy to carry. C o n n e c t i n g w i t h a U S B c a b l e a n d Projecting (USB Display) Simply by connecting the projector to a computer with a USB cable, you can project images from the computer screen.
Enhanced security functions Password Protect to restrict and manage users By setting a Password you can restrict who can use th e projector. s p.37 Control Panel Lock restricts button operation on the Control panel You can use this to prevent people changing projector settings without permission at events, in schools, an d so on.
Front/Top T h e i l l u s t r a t i o n i s t h a t o f E B - W 1 0 / X 1 0 . F r o m h e r e o n , a l l f e a t u r e s w i l l b e explained using illustrations of EB -W10/X10 unless otherwise mentioned. Name Function A Lamp c o ver Open this cover when replacing the projector's Lamp.
Name Function M Foc us ri ng Adjusts the image focus. s Quick Start G uide N Con tr ol p a ne l s "Control Panel (EB-W10/X10/W9/X9/X92)" p.13 s "Control Panel (EB-S10/S9/S92)" p.14 Rear (EB-W10/X10) Name Function A Re m o t e Re c ei ver Re ceives signals from the remote control.
Rear (EB-S10) Name Function A Re m o t e Re c ei ver Re ceives signals from the remote control. s Quick Start Guide B Audio port Inputs audio from the audio out port on the other equipment. s Quick Start Guide C Pow er in let Connects to the power cable.
Rear (EB-W9/X9/S9/X92/S92) Name Function A Re m o t e Re c ei ver Re ceives signals from the remote control. s Quick Start Guide B Audio port Inputs audio from the audio out port on the other equipment. s Quick Start Guide C Pow er in let Connects to the power cable.
Base Name Function A C eilin g m oun t fixing points (3 poin ts) Attach the optional Ceiling mount here when suspending the projector from a ceiling. s p.71 , p.80 B R ear f oot When setup on a desk, turn to extend and retract to adjust the horizontal tilt.
Name Function D [Enter] button If pressed during projection of computer signal images, it automatically adjusts the Tracking , Sync. , and Position to project the optimum image. When a Configuration Menu or a Help screen is displayed, it accepts and enters the current selection and moves to the next level.
Name Function F [Help] button Displays and closes the Help screen which shows you how to deal with problems if they occur. s p.58 G [Esc ] bu tto n Stops the current function. If pressed when a Configuration menu is displayed, it moves to the previous menu level.
Name Func tion A [ t ] button Turns the projector power On or Off. s Quick Start Guide B [Computer ] but ton Changes to images from the Compute r input port. s p.23 C [V ideo] button Each time the button is pressed, the image cycles through the Video, S-Video, and HDMI (EB-W10/X10 only) input ports.
Useful Functions This chapter explains useful tips for giving presentations, and the Security functions..
By using a USB cable to connect th e projector to a computer you can project images from the computer. This function is called USB Display. Simply by connecting via a USB cable, images from the computer can be displayed.
Procedure A Turn the computer on. B Connect to the power cable (supplied). C Turn the projector on. D Open the A/V mute slide. E Connect to the US B cable. To output audio from the projector's speaker, connect an audio cable (commercially available) to the Audio Input Port.
Connecting for the first time When connecting for the first time, you need to install the driver. The installation procedure differs for Windows and Mac OS. Procedure For Windows A Driver installation starts automatically. When you are using a Windows 2000 computer, double-click My Computer - EPSON_PJ_UD - EMP_UDSE.
q • If it is not installed automatically, double-click My Computer - EPSON_PJ_UD - EMP_UDSE.EXE , on your computer. • If nothing is projected for some reason, click All Programs - EPSON Projector - EPSON USB Display - EPSON USB Display Vx.x , on your computer.
You can change the projected ima ge in the following two ways. • Changing by Source Search The projector automatically detects signals being input from connected equipment, and the image being input from the equipment is projected. • Changing directly to the target image You can use the Remote Control buttons to change to the target input port.
When two or more pieces of equipm ent are connected, press the [Source Search] button until the target image is projected. q The followin g screen showing the status of image signals is displayed when only the image that the projector is currently displaying is available, or w hen no image signal can be found.
Selecting the Projection Quality (Selecting Color Mode) You can easily obtain the optimum im age quality simply by selecting the setting that best corresponds to yo ur surroundings when projecting. The brightness of the image varies depending on the mode selected .
Setting the Auto Iris By automatically setting the luminance according to the brightness of the displayed image, it lets you enjoy deep and rich images. Procedure A Press the [Menu] button and sele ct Image - Auto Iris from the Configuration Menu. s "Using the Configuration Menu" p.
q • If you use this function when projecting moving images, the ima ges and sound continue to be played back by the source, and you cannot return to the point where A/V Mute was activated.
Changing the Aspect Ratio Change the aspect ratio g when video equipment is connected so that images that have been recorded in digital video or onto DVDs can be viewed in 16:9 wide-screen format . Change the aspect ratio when projecting computer images at full size.
Changing the aspect ratio for video equipment images EB-X10/S10/X9/S9/X92/S92 Each time you press the button, it switches between 4:3 and 16:9 . When a signal is input from the HDMI port, it changes in the order Auto , 4:3 , a n d 16:9 .
Changing the aspect ratio for com puter images (EB-X10/S10/X9/S9/X92/S92) When projecting images from the computer, yo u can change the aspect ratio as follows. A s p e ct M o d e Op e r a t i o n P r o j e ct i o n e x a m p l e Normal Displayed when the source is a computer.
Changing the aspect ratio for computer images (EB-W10/W9) You can change the aspect ratio as follows. For EB-W10/W9, th e projection size is 1280 x 800 dots (aspect ratio 16:10) due to W XGA panel resolution. When projecting onto 16:9 screens, set the Aspect Mode to 16: 9 .
A s p e ct M o d e Op e r a t i o n P r o j e ct i o n e x a m p l e Zoom Projects the input image at a la teral direction aspect ratio size as it is. Parts that extend beyond the projection size are not projected. When a 1024x768 signal is input Native Projects at the resolution of the input image size to the center of the screen.
Pointer Function (Pointer) This allows you to move a Pointer ic on on the projected image, and helps you draw attention to the area you are talking about . Procedure A Display the Pointer. Remote Control Each time you press the button, the pointer appears or disappears.
Enlarging Part of the Image (E-Zoom) This is useful when you want to expand images to see them in greater detail, such as graphs and tables. Procedure A Start E-Zoom.
q • The enlargement ratio appears on the screen. The selected area can be enlarged to between 1 to 4 times in 25 incremental steps. • Press the [ ], [ ], [ ], or [ ] buttons to scroll the image.
After the computer and the projector have been connected with a USB cable, the mouse pointer can be operated as follows. Mo vi n g the m ous e po in ter Mouse c lic k s Left click: Press the [Enter] button. Right click: Press the [Esc] button. Double click: Press quickly twice.
Page Up/Down To page up/ down with the remote control, se t USB Type B to Page Up/Down from Extended in the Configuration Menu. When projecting in USB Display, you can page up/dow n without changing the setting. Ex a mple of page up/down opera tion This is useful for displayi ng the previous or next slide in a PowerPoint Slideshow.
The projector has the following enhanced security functions. • Password Protect You can limit who can use the projector. • Control Panel Lock You can prevent people changing th e settings on the projector without permission. s p.3 9 • Anti-Theft Lock The projector is equipped with various types of anti-theft security devices.
q • If Password Protect is already activated, you must enter the Password. If the Password is entered correctly, the Password Protect setting menu is displayed. s "Entering the Password" p.38 • When the Password is set, stick the supplied Password protect sticker in a visible position on the projector as a further theft deterrent.
Attention • If an incorrect password is entered th ree times in succession, the message "The projector's operatio n will be locked." is displayed for about five minutes, and then the projector switches to standby mode. If this happens, disconnect the power plug from the electrical outlet.
q You can release the Control panel lock by one of the following two methods. • From the Remote Control, select Of f in Settings - Control Panel Lock from the Configuration Menu. • Press and hold down the [Enter] button on the Control panel for about seven seconds, a message is displayed and the lock is released.
In Slideshow, you can co nnect a USB stor age device or a digital camera to the projector, and directly project the image files saved on the device. q It may not be possible to use USB storage devices with security functions.
Removing USB devices After finishing projecting, remove the USB device from the projector's USB(TypeA) port. For digital cameras, hard disks, and so on, turn off the power to the device and then remove. Starting and Ending a Slideshow Starting a slideshow Procedure A Switch the projected image to USB.
A Cursor • JPEG files are displayed as thumbnails (small images of the files' contents). • It may not be possible for some JPEG files to be displayed as thumbnails.
Projecting Image Files The Slideshow offers you two ways to p r o j e c t i m a g e f i l e s c o n t a i n e d i n a USB storage device or a digital camera. • Projecting the selected single image file This function projects the single image file you selected.
D If you press the [Esc] button, the file list screen is displaye d again. Sequentially projecting all image files in a folder (Slideshow) You can project images files in a folder sequentially, one at a time. This function is called Slideshow. Use t h e f o l l o w i n g p r o c e d u r e t o r u n a Slideshow.
Image File Display Setting and Slideshow Operation Setting You can set the display order of the files and the operation of the Slideshow in the Opt ion screen. Procedure A Press the [ ], [ ], [ ], and [ ] b u t t o n s t o s e t t h e cursor to the folder for which you want to set the display requirements, then press the [Esc ] button.
Configuration Menu This chapter explains how to use the Configuration Menu and its functions..
Selecting from the top menu Selecting from the sub menu Changing the selected ite m Exit Using the Configuration Menu 48.
Image Menu Items that can be set vary depending on the Source currently be ing projected as shown in the following screen shots. Setting de tails are saved for each Source and its signal status.
Sub Menu Func tion Auto Iris (This item can be selected only if Dynamic or Theatre is selected as the Color Mode from the Image menu.) Set whether or not ( On / Off ) to adjust to the optimum light status for images being projected. s p.25 Res e t You can reset all adjustment values for the Image menu functions to their default settings.
Sub Menu Func tion Pr ogressive (When component video or RGB video signal is input, this setting can only be adjusted when 480i/576i signals are being input. T his cannot be set when a digital RGB signal is input.) Off : IP conversion is carried out for each field in the screen.
Settings Menu EB-W10/X10 EB-W9/X9/X92 EB-S10/S9/S92 Sub Menu Func tion Ke ys t o n e You can correct keystone distortion in the vertical directions. s Quick Start Guide Auto K ey stone (EB-W10/X10 only) Turn On to perform Auto Keystone. (Auto Keystone is only executed when Front is selected from the Extended - Projection menu.
Sub Menu Func tion Res e t You can reset all adjustment values on the Settings menu to their default settings, except for User Button . To return all menu items to their default settings, see s p.56 Extended Menu Sub Menu Func tion Displ ay You can make settings related to the projector's display.
Sub Menu Func tion Oper at ion Di rect Power On : Y o u c a n s e t w h e t h e r o r n o t ( On / Off ) to enable Direct Power On. When it is set to On and the power cable is plugged in, be aware that the projecto r turns on automatically in case such as a power outage is restored.
Info Menu (Display Only) Lets you check the status of the image signals being projected an d the status of the projector. Items that can be displaye d var y d e p e n d i n g o n t h e S o u r c e currently being projected as shown in the following screen shots.
Reset Menu Sub Menu Func tion Res e t Al l You can reset all items in the Configuration Menu to their default settings. The following items are not reset to their defaults: Input Signal , User's Logo , Lamp Hour s , and Language . Res e t La m p H ou r s You can clear the cumulative Lamp Hours use time, and return it to " 0H ".
Troubleshooting This chapter explains how to identify problems and what to do if a problem is found..
If a problem occurs with the projector, the Help screen is displayed to assist you by pressing the [Help] button. You can solve problems by answering the questions. Procedure A Press the [Help] button. The Help screen is di splayed. Using the Remote C ontr ol Using the Control panel B Select a menu item.
If you are having a problem with the projector, first check the projector's indicators and refer to "Reading the Indicators" be low. I f t h e i n d i c a t o r s d o n o t s h o w c l e a r l y w h a t t h e p r o b l e m m i g h t b e , r e f e r t o " W h e n t h e I n d i c a t o r s P r o v i d e N o H e l p " .
Sometimes, when the power cable is unplugged, the t indicator r emains lit for a short period, but this is not a fault. t Indicator is lit or flashing red : L i t : F l a s h i n g : O f f Sta tus Cau.
m o Indicators are flashing or lit orange : L i t : F l a s h i n g : O f f : Varies according to the projector status Sta tus Cause R emedy or Sta tus High Temp Warning (This is not an abnormality. However, if the temperature rises too hi gh again, projection stops automatically.
When the Indicators Provide No Help If any of the following problems occur and the indicators do no t off er a solution, refer to the pages given for each problem. Problems re lating to projection • "The projector does not turn on" s p.63 • "No images appear" s p.
Problems relating to projection The projector does not turn on Che ck Re me dy Did you press the [ t ] button? Press the [ t ] button to turn the power on. Are the indicators switched off? The power cable is not conne cted correctly or power is not being supplied normally.
Moving images are not displayed (moving image sections are black) Che ck Re me dy Is the computer's image signal being output to the LCD and the monitor? Only when projecting images from a laptop computer or a computer with a built-in LCD screen Change the image signal to external output only.
Che ck Re me dy Are the image signals being output to the projector? Only when projecting images from a laptop computer or a computer with a built-in LCD screen If the image signals are only being out.
Che ck Re me dy Are the " Sync. g " and "Tracking g " settings adjusted correctly? Only when projecting computer im ages Press the [Auto] button on the Remote Control or th e [Enter] button on the Control panel to perform automatic adjustment.
Che ck Re me dy Is the Color Adjustment set correctly? Adjust the Color Adjustment setting from the Configuration Menu. s Imag e Menu - Color Adjus tment p.49 Are the Color Saturation and Tint adjus ted correctly? Only when projecting images from a video source Adjust the Color Saturation and Tint settings from the Configuration Menu.
Problems relating to USB Display No images appear Che ck Re me dy Is the Configuration menu setting correct? When using USB Display, set the USB Type B setting to USB Display . s Extended Menu - USB Type B p.53 Is the USB cable connected correctly? Check that the USB cable is connected correctly.
Other problems N o s o u n d c a n b e h e a r d o r t h e s o u n d i s f a i n t Che ck Re me dy Is the audio source connected correctly? Disconnect the cable from the Audio port, and then reconnect the cab le. Is the volume adjusted to the minimum setting? A djust the volume so that sound can be heard.
Appendix This chapter provides information on maintenance procedures to ensure th e best level of perfor mance from the projec tor for a lo ng time to come.
The projector supports the following four different projection methods. Install according to the conditions o f the installa tion locati on. Warning • A special method of installation is requ ired when suspending the projector from a ceiling (ceiling mount).
You should clean the projector if it becomes dirty or if the quality of projected images starts to deteriorate. Attention Turn off the projector's power before cleaning. Cleaning the Projector's Surface Clean the projector's surface by wipi ng it gently with a soft cloth.
Cleaning the Air Filter Clean the air filter and the Air intake vent when the following message is displayed. "The projector is overheat ing. Make sure nothing is blocking the air vent, a n d c l e a n o r r e p l a c e t h e a i r f i l t e r .
This section explains how to replace the Remote Control batteries, the Lamp, and the air filter. Replacing the Remote Control Batteries If delays in the responsiveness of the Remote Control occur or if it does not operate after it has been used for some time, it probably means that the batteries are becoming flat.
Replacing the Lamp Lamp replacement period It is time to replace the Lamp when: • T h e m e s s a g e " Replace the lamp. " is displayed at th e lower left of the projection screen when you start projecting. • The Lamp indicator flashes orange.
Caution Wait until the Lamp has cooled down su fficiently before removing the Lamp cover. If the lamp is s till hot, burns or other injuries may result.
C Loosen the two Lamp fixing screws. D Take out the ol d Lamp by pulling the handle. I f t h e l a m p i s c r a c k e d , r e p l a c e i t with a new lamp, or contact your l o c a l d e a l e r f o r f u r t h e r a d v i c e . s Epson Projector Contact List E Install the new Lamp.
F R e p l a c e t h e L a m p c o v e r . Attention • Make sure you install the Lamp securely . If the Lamp cover is remo ved, th e power turns off automatically as a safe ty precaution. If the Lamp or the Lamp cover is not installed correctly, the power does not turn on.
C Remove the air filter. Grip the air filter cover tab and pull it straight out. D Install the new air filter. Slide the air filter from the outside and press in until it firmly clicks into place. E C l o s e t h e a i r f i l t e r c o v e r . q Dispose of used air filters properly in a ccordance with your local regulations.
The followi ng optional accessories an d consumables are available. Please purchase these products as and when needed. The following list of optional accessories and consumables is current as of: 2010.05. Details of accessories are subject to change withou t notice and availability m ay vary depending on the country of purchase.
You can save the image that is currently being projecte d as a User's Logo. q Once a User's Logo has been saved, the logo cannot be returned to the factory default. Procedure A Project the image you want to us e as the User's Logo, and the n press the [Menu] button.
Using the Remote C ontr ol Using the Control panel q You can save at 400 ^ 300 do ts in si ze. E When "Select this image?" is displayed, select "Yes". F Select the zoom factor from the zoom setting screen. G When the message "Save this image as the User's Logo?" is displayed, select "Yes".
Projection Distances (EB-W10/W9) A Projection distance B Distance from the center of the lens to the base of the screen (or to the top of the screen, if suspended from a ceiling) C Center of lens Unit.
16:10 S c reen size A B Mi nimu m (Wi de) to Ma x imu m (T ele) 320" 690x430 907 ~ 1089 62 Projection Distances (EB-X10/X9/X92) A Projection distance B Distance from the center of the lens to the.
Projection Distances (EB-S10/S9/S92) A Projection distance B Distance from the center of the lens to the base of the screen (or to the top of the screen, if suspended from a ceiling) C Center of lens .
Connecting to an external monitor (EB-W9/X9/S9 only) You can display computer images input from Computer Input Port on an external monitor connected to the projector and the scree n at the same time. This means that you can check projected images on an external monitor when giving presentations ev en if you cannot see the screen.
Connecting to External Speakers (EB-S10/W9/X9/ S9/X92/S92 only) You can connect speaker s with built-in amplifiers to the projector's Audio Out port to enjoy a fuller quality of sound. Connect with a commercially available audio cable (suc h a s pi n plu g W 3.
You can monitor and control the projector from a computer, via USB. This is done by connecting the projector and the computer with a USB cable, and entering communic ation commands (ESC/VP21 com mands). Before You Begin To monitor and control the projec tor with ES C/VP21 comm ands, th e following prepar ations must be carri ed out.
Communications protocol • Default baud rate setting: 9600bps (the speed during communication complies with the USB 1.1 standard.) • Data length: 8 bit • Parity: None • Stop-bit: 1 bit • Flow.
Supported Monitor Displays (EB-W10/W9) Computer signals (analog RGB) Units: dots Sign al Re fre sh Rat e (Hz) Res o lu t io n Aspec t Mode No rmal 16:9 Fu ll Z oo m Nati ve VGA 60/72/75/85 640x480 106.
Component Video Units: dots Sign al Re fre sh Rat e (Hz) Res o lu t io n Aspec t Mode No rmal 16:9 Fu ll Z oo m Nati ve SDTV(480i) 60 720x480 1066x800 1280x720 1280x800 1280x800 640x480 SDTV(576i) 50 .
Sign al Re fre sh Rat e (Hz) Res o lu t io n Aspec t Mode 16 :9 F ull Zoom Nati v e 60 1280x1024 1280x720 1280x800 1280x800 1280x800 SXGA+ 60 1400x1050 1280x800 1280x800 1280x800 1280x800 UXGA 60 1600.
Sign al Re fre sh Rat e (Hz) Res o lu t io n Aspec t Mode Nor mal 4: 3 16 :9 60 1280x1024 960x768 1024x768 1024x576 60 1280x960 1024x768 1024x768 1024x576 SXGA+ 60 1400x1050 1024x768 1024x768 1024x576.
Composite video/S-video Units: dots Sign al Re fre sh Rat e (Hz) Res o lu t io n Aspec t Mode 4:3 16: 9 TV(NTSC) 60 720x480 1016x768 1024x576 TV(PAL,SECAM) 50 720x576 1016x768 1024x576 Input signal fr.
Supported Monitor Displays (EB-S10/S9/S92) Computer signals (analog RGB) Units: dots Sign al Re fre sh Rat e (Hz) Res o lu t io n Aspec t Mode Nor mal 4: 3 16 :9 VGA 60/72/75/85 640x4800 800x600 800x6.
Component Video Units: dots Sign al Re fre sh Rat e (Hz) Res o lu t io n Aspec t Mode 4:3 16: 9 SDTV(480i) 60 720x480 800x600 800x450 SDTV(576i) 50 720x576 800x600 800x450 SDTV(480p) 60 720x480 800x60.
Projector General Specifications Prod uc t nam e EB-W10 EB- X10 EB-S10 EB-W9 EB-X9 EB-X92 EB-S9 EB-S92 Dimens ions 295 ( W) ^ 77 (H) ^ 228 (D) mm (not including raised section) Pane l size 0.
220 to 240 V a r e a Operating: 265 W Standby power consumption (Communication On): 3.9 W Standby power consumption (Communication Off): 0.4 W Operating: 234W Standby power consumption (Communica‐ tion On): 3.9W Standby power consumption (Communica‐ tion Off): 0.
Prod uc t nam e EB-W10 EB-X10 EB-S10 EB-W9 EB-X9 EB-X92 EB-S9 EB-S92 Connec ‐ tors Com pu t er In p ut po rt 1 Mini D-Sub15-pin (female) blue Vi d e o i n p u t port 1 RCA pin jac k S- V id eo In p .
DECLARATION of CONFORMITY According to 47CFR, Part 2 and 15 Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers We: Epson America, Inc.
EB-W10/X10/S10 EB-W9/X9/S9/X92/S92 A Center of lens B Distance from center of lens to suspension bracket fixing point Units: mm Appearance 101.
This section explains easily terms that are used with the projec tor and difficult terms that are not explained in the text of t his guide. For details, refer to other commercially available publications. Aspe c t R atio (As pec t R a tio) The ratio between an image's length and its he ight.
SXGA A type of video signal with a resolution of 1,280 (horizontal) ^ 1,024 (vertical) dots that is used by IBM PC/AT-compatible computers. Sync . The signals output from computers have a sp ecific frequency. If the projector freque ncy does not match this frequency, the resu lting images are not of a good quality.
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A A/V Mute ...................... ................................ 25 Air exhaust vent ........... .................... .............. 9 Air filter replacement pe rio d ..................... 78 Air intake vent .......... ........................ .....
Photo ............... ................. .................. ........... 24 Pointer ...................... ....................... .............. 32 Pointer Shape ...... ................. .............. .......... 52 Position ....................... ...
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In een situatie waarin je al een beziter van Epson EB-X9 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Epson EB-X9 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Epson EB-X9 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
