Gebruiksaanwijzing /service van het product ELP-3300 van de fabrikant Epson
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i EPSON ® Owner’s Manual.
ii All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
iii FCC Compliance Statement For United States Users This equipment has been tested and f ound to comply with the limits for a Class A digital de vice, pursuant to Pa rt 15 of the FCC Rules. These limits are designed to provide reasona ble protection against harmful interf er ence when the equipment is operated in a commercial environment.
iii Impor tant Inf ormation About Y our ELP-3300 Please read the following important information about your ELP-3300 projector . Important Safety Information W ARNING: Never look into the projector lens when the lamp is turned on; the bright light can damage your eyes.
iv • Certain types of fluorescent lighting are used • A strong light source shines into either IR receiver • Other equipment that emits infrared energy , such as a radiant room heater , i s in the room. These conditions commonly cause problems for most infrared-controlled equipment.
Contents v Contents Introduction ix Getting the Most Out of Y our Projector x Optional Accessories xii About This Manual xiii Safety Instructions xiv Where to Get Help xvi Electronic support services .
vi Contents Connecting to a PC laptop computer 8 Connecting to a desktop Macintosh 9 Connecting to a PowerBook 1 0 Connecting to a Video Source 1 1 Connecting to an Audio Source 1 3 Connecting to an E.
Contents vii Computer menu 3 4 V ideo menu 3 6 Display menu 3 7 Audio menu 3 9 Options menu 4 0 Custom menu 4 1 4 Remote Contr ol of the Computer 4 3 ELP Remote Programmer T emplates 4 4 Starting the .
viii Contents 6 Tr oubleshooting 6 5 Problems with the Projector 6 6 Problems with the Image or Sound 6 9 Problems with the Remote Control 7 2 A Technical Specifications 7 5 General 75 Optical 7 6 Pro.
ix Introduction T he compact, lightweight EPSON ® ELP-3300 Projector allows you to project computer images and video onto a large screen for full-color presentations.
x Introduction Getting the Most Out of Y our Projector The projector comes with a full set of features that allow you to control the settings for the image display , video, and audio. T o get the most out of your projector , read this section for a quick summary of the important features.
xi Getting the Most Out of Y our Projector Serial Communication Kit The Serial Communication Kit allows your computer and projector to communi- cate over an RS-232C connection. The kit includes an RS-232C serial cable and two software utilities: ELP Link and ELP Remote Programmer .
xii Introduction Rear projection If you have a translucent screen, you can set up the projector for rear projection, in which the projector sits behind the screen. T o use the remote control with rear projection, you need to purchase the optional lead wire and connect the remote control directly to your computer .
xiii About This Manual Chapter 1, “Installation,” gives step-by-step instructions on setting up the projector and connecting it to your computer , video source, and optional other equipment. Read the installation procedures that apply to your environment.
xiv Introduction Safety Instructions Follow these safety instructions when setting up and using the projector: 1 . Do not place the projector on an unstable cart, stand, or table. 2 . Do not use the projector near water or sources of heat. 3 . Use attachments only as recommended.
xv 10. Never push objects of any kind through cabinet slots. Never spill liquid of any kind in the projector . 11. Except as specifically explained in this Owner’ s Manual, do not attempt to service this product yourself. Opening or removing covers may expose you to dangerous voltages and other hazards.
xvi Introduction Where to Get Help If you purchased your projector in the United States or Canada, EPSON provides customer support and service through a network of authorized EPSON Customer Care Centers.
xvii Electronic support services If you have a modem, you can access helpful tips, specifiations, drivers, applica- tion notes, and bulletins for EPSON products through the online services below . EPSON Download Service Y ou can call the EPSON Download Service (our BBS) at (310) 782-4531 .
xviii Introduction T o take advantage of this offer , call (800) 848-8199 in the United States and Canada and ask for representative #529. In other countries, call (614) 529-1611 or your local CompuServe access number .
1 1 Installation T his chapter describes how to unpack, set up, and connect your projector to other equipment. Y ou must connect the projector to your computer or to a video source such as a VCR, camcorder , digital camera, or laser disk player . Connecting to other equipment is optional.
2 1 • Installation Unpacking the Projector When you unpack the projector , make sure you have all these components: • Projector • Remote control • 2 AA batteries • Power cord • Y -shaped V.
3 Additional components Depending on how you plan to use the projector , you may need to obtain additional components: • T o receive audio from both the computer and video source, you need a second video/audio cable. See your computer dealer to obtain one.
4 1 • Installation Setting Up the Projector 1 . Place the projector on a sturdy , level surface within five feet of the computer or video source. ◆ Caution: Do not hold the projector by the lens when you move it. This will damage the lens. 2 . Place the projector the proper distance from the screen.
5 4 . Connect one end of the power cord to the projector’ s power connector . Connect the other end to a grounded electrical outlet. If the projector comes on, turn it off using the power switch at the back of the projector . 5 . T o insert the batteries in the remote control, slide off the battery compart- ment cover as shown here.
6 1 • Installation When replacing batteries, take the following precautions: • Do not mix old and new batteries. • Replace batteries as soon as they run out. If the batteries leak, wipe away the fluid with a soft cloth. If battery fluid gets on your hands, wash immediately .
7 Connecting to a PC desktop computer Before beginning, turn off the projector and computer if they are on. T o access the connectors on the projector , push open the cover located on the right side of the projector , under the handle.
8 1 • Installation Connecting to a PC laptop computer Before beginning, turn off the projector and computer if they are on. T o access the connectors on the projector , push open the cover located on the right side of the projector , under the handle.
9 Connecting to a desktop Macintosh Before beginning, turn off the projector and Macintosh if they are on. T o access the connectors on the projector , push open the cover located on the right side of the projector , under the handle. 1 . Attach the Macintosh adapters provided with the projector to the appropriate connectors on the Y -cable.
10 1 • Installation Connecting to a PowerBook Y our PowerBook must have a video-out capability . See page 6 for more information. Before beginning, turn off the projector and computer if they are on. T o access the connectors on the projector , push open the cover located on the right side of the projector , under the handle.
11 Connecting to a Video Sour ce The projector can receive composite video or S-Video. Y ou have composite video if your video source has a one-pin RCA video jack. Y ou have S-V ideo if your video source has a four -pin video jack. Note: The projector is not compatible with a cable TV -style F connector .
12 1 • Installation For composite video, connect the yellow RCA plug on one end of the video/audio cable to the projector’ s V ideo In jack. Connect the other yellow RCA plug to the video-out jack of the video source. (The red and white plugs carry audio.
13 Connecting to an A udio Source The projector has two inputs for audio: one for your computer and one for your video source. Each input has two audio jacks: the L jack controls the left speaker and the R jack controls the right speaker . If you’re connecting to an audio source that has only a single plug, connect it to the L Audio In jack.
14 1 • Installation Connecting to an External Speaker or P A System For most small- or medium-sized rooms, the projector’ s internal speakers are sufficient. If you need extra amplification for a large room, you can connect the projector to an external amplified speaker or P A system.
15 Setting Up Serial Communication The RS-232C Serial Communication Kit allows your computer and projector to communicate so you can access the projector menus from your computer and use the remote control to control your computer . The kit consists of a cable, a Macintosh adapter , and two software utilities: ELP Link and ELP Remote Programmer .
16 1 • Installation The modem port is identified by the following icon: 3 . Connect the other end of the RS-232C cable to the PC’ s RS-232C serial connector or to the RS-232C adapter on your Macintosh. The serial connector on your PC is a nine-pin male connector .
17 Connecting the Remote Control with the Lead Wire Connecting the Remote Contr ol with the Lead Wire If you set up the projector for rear projection and want to use the remote control to control the projector , you need to connect the remote control directly to the projector with the optional lead wire.
18 1 • Installation.
19 2 Using the Projector T his chapter provides the following information about using your projector: • T urning the equipment on and off • Focusing and positioning the image • Controlling the projector with the remote control, operation panel, and ELP Link software • Monitoring the status of the projector • Using rear projection.
20 2 • Using the Projector T urning the Equipment On and Off Always turn on the projector and its attached equipment in the following order: 1 . Monitor 2 . Video source 3 . Audio source (if different than computer or video source) 4 . Projector 5 .
21 Focusing and Positioning the Screen Image The following illustration identifies the different parts of the projector: foot foot release button status lights input/output connectors focus ring zoom .
22 2 • Using the Projector If you need to raise or lower the image on the screen, extend or retract the two feet at the bottom of the projector as follows: 1 . Stand behind the projector and support the front of it while you press the purple release buttons located above the feet.
23 Controlling the Projector Normally you control the projector using the remote control. The buttons on the remote control allow you to do the following: • Switch between the computer and video ima.
24 2 • Using the Projector Menu Standby Custom Prev. Next + Sync Bright Drag L R Menu Select Adjust Video Vol. Freeze Mute Light - + - - - + + Standby Menu Menu Select Function Select - Bright + Fun.
25 Button/component Function Standby T urns standby mode on or off . Pre v , Ne xt * Control the computer (see Chapter 4). Menu Displays or hides the menus. Custom Selects one of four functions: pattern (default), serial, blank, or prompt. See Chapter 3 to assign the function.
26 2 • Using the Projector Adjusting the settings from ELP Link If you set up the projector for serial communication as described in Chapter 1, you can use the ELP Link program to control the projector from your computer . T o start ELP Link, do one of the following: • Windows.
27 The buttons on the right side of the screen allow you to control the projector settings as you do with the remote control. See the table on page 25 for a description of these buttons. The buttons on the left allow you to access the menus. For more information about the menus, see Chapter 3.
28 2 • Using the Projector Using Rear Projection The projector can be set up for front or rear projection. In rear projection, the projector is on the opposite side of the screen from the audience, as shown here: For rear projection, you must turn on the Rear setting in the Display menu.
29 3 Using the Menus T he projector menus allow you to do the following: • Control the brightness, contrast, sharpness, and color of the image. • Adjust the vertical or horizontal position of the display , change the placement of the menus, and configure the display for rear projection or an upside down ceiling mount.
30 3 • Using the Menus Accessing the Menus Y ou can display menus on the projector screen or on your computer . T o display menus on top of the projector screen, press the Menu button on the remote control or the operation panel. This opens the currently selected menu.
31 Accessing the Menus T o select a different menu, press the Menu Select button on the remote control or operation panel. T o select a setting in the menu, use the trackball (remote control) or the Function Select buttons (operation panel). T o close the menus, again press the Menu button.
32 3 • Using the Menus Note: If you do not use the remote control for 15 minutes, it enters sleep mode and cannot be reactivated using the trackball. Press any button to turn off sleep mode so you can use the trackball. Accessing ELP Link menus Y ou can also access menus from your computer .
33 Restoring the default settings Y ou can reset all settings in the current menu back to the factory defaults by pressing the Reset button, which appears in each projector and ELP Link menu except the Options menu. T o restore all default settings in all menus, choose the Reset All button in the Options menu.
34 3 • Using the Menus Computer menu Brightness Lightens or darkens the overall image. Increase bright- ness to lighten an image; decrease it to darken an image. Contrast Adjusts the degree of difference between light and dark areas. Increase the contrast if you want light areas to be very light and dark areas to be very dark.
35 T racking Matches the projector’ s internal clock to the various computer graphics signals. If vertical lines appear within an image, adjust T racking to spread the distance between the lines until they disappear . Red Adjusts the strength of the red level.
36 3 • Using the Menus Video menu Brightness Lightens or darkens the overall image. Increase bright- ness to lighten an image; decrease it to darken an image. Contrast Adjusts the degree of difference between light and dark areas. Increase the contrast if you want light areas to be very light and dark areas to be very dark.
37 Menu Settings When Auto is selected, the projector automatically identifies the incoming video signal. If you select NTSC, P AL, or SECAM, the projector accepts only the selected video signal. Normally you should not change the default setting. T int Adjusts the red/green color balance.
38 3 • Using the Menus Blank T o Selects the color shown on the screen when you use the Blank setting to clear the screen. Choose Black, White, or Blue. For a description of Blank, see page 41. Rear Proj Flips the right and left of the projected image so the projector can be used for rear projection.
39 Audio menu V olume Increases or decreases the volume. Balance Distributes sound between the left and right speakers. Increase the setting for more sound on the left and less on the right.
40 3 • Using the Menus Options menu Prompt T emporarily displays a prompt on the projector screen to identify which source (computer or video) is providing the image. This prompt appears only when you switch the image source. Backgnd Specifies what is shown onscreen when an image signal is not available.
41 Language Specifies the language used in the menus. The choices are English (default), Deutsch, Francais, Espanol, Italiano, and Japanese. Custom menu The Custom menu allows you to use the Custom button to immediately access one of the following four functions: • Pattern (default).
42 3 • Using the Menus.
43 4 Remote Control of the Computer T his chapter describes the ELP Remote Programmer . When this utility is running on your computer , you can use the remote control to control your software program. The trackball moves the mouse on your computer , and the five programmable buttons can be used to drag or click windows or icons.
44 4 • Remote Control of the Computer ELP Remote Pr ogrammer T emplates Five buttons on the remote control can control the computer if you are running the ELP Remote Programmer . The five programmable buttons are the Prev , Next, Drag, and Adjust (+ and -) buttons.
45 Starting the ELP Remote Programmer The ELP Remote Programmer can run under Windows or on the Macintosh. This section provides general information that applies to both platforms. For specific information on how to use the ELP Remote Programmer on your platform, see the online help, which is available by selecting Help in the menu bar .
46 4 • Remote Control of the Computer.
47 The following table describes the elements in the ELP Remote Programmer screen. The remote control buttons that can be programmed are shown at the right of the screen. Element Function Menu bar Contains ELP Remote Programmer commands. See “ELP Remote Programmer Menus” on page 52 for information.
48 4 • Remote Control of the Computer Assigning a Macro to a Programmable Button T o assign a macro, start the ELP Remote Programmer . Move the cursor to the text box of the button you want to edit. Y ou can then assign keystrokes and mouse commands.
49 Assigning a Macro to a Programmable Button Using record mode In record mode, you simply type keystrokes and the ELP Remote Programmer displays the keys in the text box next to the button. For non-character keys, the ELP Remote Programmer enters codes (PC) or special symbols (Macintosh) that represent the keys.
50 4 • Remote Control of the Computer On the Macintosh, you can assign key combinations, such as Command + O, while in record mode. T o do so, use the Link symbol under Mouse/Special Buttons between each key you want to combine.
51 Activ ating a T emplate Using manual mode Use manual mode if you have a PC and want to create macros that include the Scroll Lock key or key combinations such as Ctrl + Alt + Delete. T o manually enter alphanumeric characters (1-9 and A, B, C . . .
52 4 • Remote Control of the Computer ELP Remote Programmer Menus The menu bar at the top of the screen contains these four menus: File Allows you to create a new template or open an existing one, save the current template or create a new one, or exit the program.
53 5 Maintenance T he projector needs little maintenance. Y ou should keep the lens clean because any dirt or stains will appear on the screen. Y ou also need to periodically clean the air filter , which is located at the bottom of the projector .
5 4 5 • Maintenance Cleaning the Lens Clean the lens whenever you notice dirt or dust on the surface. Lightly wipe the lens surface with a soft, dry , lint-free cloth. T o remove dirt or stains on the lens, moisten a soft cloth with an alcohol-based cleaner and gently wipe the lens surface.
55 T o clean the air filter: 1 . T urn off the projector and unplug the power cable from the wall outlet. 2 . T urn the projector over so you can easily access the filter .
5 6 5 • Maintenance 4 . The filter is attached to the other side of the filter cover . T o clean the filter , it is recommended that you use a small vacuum cleaner designed for computers and other office equipment. If you don’t have one, use a dry , lint-free cloth.
57 3 . Lift out the trackball from its holder and wipe it completely with a soft, dry cloth to remove dirt and grit. T o remove stubborn dirt and stains, moisten the cloth with a neutral detergent. Do not use an alcohol-based cleaner . 4 . Use a cotton swab to gently clean the trackball holder .
5 8 5 • Maintenance Replacing the Lamp The projector lamp typically lasts for about 700 hours of use. It is time to replace the lamp when: • Y ou notice that projected images get darker or start to deteriorate. • The bulb goes out or the lamp light flashes green and orange five minutes after the power has been turned on.
59 2 . T urn the projector over so you can access the lamp cover . lamp cover 3 . Use a screwdriver , coin, or similar object to loosen the two retaining screws on the lamp cover . You cannot remove these screws. 4 . When the screws are loose, lift off the lamp cover .
6 0 5 • Maintenance 5 . Use a screwdriver , coin, or similar object to loosen the two screws holding the lamp in position. You cannot remove these screws.
61 7. Gently insert the new lamp by lowering it into position. 8. T ighten the screws you loosened in step 5. 9 . Replace the lamp cover and tighten the cover screws. Make sure the lamp cover is securely fastened. The projector turns itself off if the lamp cover is open.
6 2 5 • Maintenance Replacing the Fuse When you need to replace the fuse, use only a 250 V , 6.3A.T . fuse appropriate for your voltage. Follow these steps: 1 . T urn off the projector and disconnect the power cord from both the back of the projector and the wall outlet.
63 5 . Insert the new fuse and push the fuse holder back into position. 6 . Reconnect the power cord. Replacing the Fuse.
6 4 5 • Maintenance.
65 6 T r ou b leshooting T his chapter describes what problems are indicated by the status lights and provides information on what to do if you are having problems with the projector . It is divided into the following sections: • General problems with the projector .
66 6 • T roubleshooting Problems with the Projector If you are having problems with the projector , first check the status lights at the top of the projector . These lights monitor the operation of the projector . lamp light temperature light power light Status light Color Status T emper ature Flashing orange The projector is hot.
67 Problems with the Projector For specific problems, see the following: ❙ ❙ ❙ ❙ ❙ The power status light does not come on. Check the power switch and make sure the power cable is securely connected at both the power outlet and the projector .
68 6 • T roubleshooting ❙ ❙ ❙ ❙ ❙ The temperature status light is orange. The projector is overheating and turns the lamp off automatically . Let the projector cool for a few minutes; then turn it back on. Make sure nothing is blocking the ventilation vents.
69 Problems with the Image or Sound ❙ ❙ ❙ ❙ ❙ An image does not appear on the screen. Check that the power light is on and the lens cover is off. Also make sure the Y -cable is installed correctly to both the image source and projector as described in Chapter 1.
70 6 • T roubleshooting ❙ ❙ ❙ ❙ ❙ Only the test pattern is displayed. The input source has not been selected correctly . Press the Video button on the remote control or operation panel to select the other image source. The projector is not detecting the signal from the source.
71 ❙ ❙ ❙ ❙ ❙ The colors of the image are not right. The color balance may be incorrect. If you’re displaying a computer image, adjust the Red, Green, and Blue settings in the Computer menu. If you’re displaying video, adjust the Color and T int settings.
72 6 • T roubleshooting Problems with the Remote Control ❙ ❙ ❙ ❙ ❙ Y ou programmed the buttons on the remote control to control the computer , but pressing one or more buttons has no effect. First make sure the RS-232C serial cable is properly and securely connected as described in Chapter 1.
73 The batteries in the remote control are not inserted properly or are no longer good. Reinsert them or replace them if necessary . A strong light source, such as direct sunlight or a compact fluorescent tube, is causing interference. Move the projector away from the strong light source.
74 6 • T roubleshooting.
75 11 A T e chnical Specifications General T ype of display Thin Film T ransistor (TFT) Size of liquid 1.32 inches (33.6 mm) crystal panels Resolution 640 (horizontal) x 480 (vertical) pixels Image size 21 to 300 inches (.5 to 7 meters) Projection distance 4 to 40 feet (1.
76 A • T echnical Specifications Optical Aspect ratio 4 x 3 (horizontal x vertical) Brightness 300 lumens (average) Zoom ratio 1:1.4 Projector Lamp Model number MSCR150E3H T yp e Metal halide Life T ypically 700 hours Pow er 150W Projector lamp Mechanical Height 5.
77 Electrical V oltage 100-120 V AC and 220-240 V A C Rated frequency 50/60 Hz Fuse type 250 V , 6.3A.T ., 5 x 20 mm Pow er 220 W consumption 100 - 120 V AC 3.
78 A • T echnical Specifications Supported Monitor Displays The projector displays images at a resolution of 640 x 480 pixels. T o display a higher resolution image, the projector compresses it to 640 x 480.
79 Pin Assignments The following tables describe the pin assignments for the three connectors of the Y -cable: LCD connector , VGA connector , and Monitor connector . The pin assign- ments for the VGA and Monitor connectors are identical. LCD connector pin assignments The LCD connector is a 26-pin D-style connector .
80 A • T echnical Specifications Monitor and VGA connector pin assignments The Monitor connector is a female video RGB, 15-pin micro-D style connector , an d the VGA connector is a male video RGB, 15-pin micro-D style connector .
Glossary 81 Glossary Brightness. The balance of light and dark shades in an image. Composite video. A type of video signal that encodes picture, luminance, and synchronization information so it can be carried in one signal. Contrast. A measure of the tonal differences between the highlights and shadows of an image.
82 Glossary NTSC. A 525-line video broadcast format developed by the National T elevision Standards Committee. NTSC is widely used in North America, Mexico, and Japan. P AL (Phase Alternation by Line). A 625-line video broadcast format used in W estern Europe, India, China, Australia, New Zealand, and parts of Africa.
Glossary 83 Serial. The type of communication interface that transmits data over a single wire. Sleep mode. A battery-saving feature in which the remote control becomes idle when it is not used for 15 minutes. Standby mode. A power -saving feature in which the projector remains on but the lamp is turned off.
84 Glossary.
Index 85 Index A Accessories, xii Activate button, 47, 51 Activating a template, 51 Adjust buttons, 25 Air filter cleaning, 54–56 importance of cleaning, 53 replacing, 55 Audio cable, 2, 13 connecti.
86 Index C Cables additional, 3 audio/video, 2, 11, 13 for external speaker , 14 Macintosh video-out, 3, 10 serial, 15 S-Video, 3, 11 supplied with the projector , 2 VGA, 2, 79–80 video-out, 3, 10 C.
Index 87 ELP Remote Programmer , xi, 16, 43–52, 81 adjusting mouse speed, 52 installing, 16 running with ELP Link, 72 selecting COM port, 52, 72 starting, 45 templates, 44 ELP-3300, See Projector En.
88 Index K Key Help button, 47, 49, 51 Key Record button, 47 L Lamp brightness, ix, 76 model number , 76 replacing, 58–61 specifications, 76 standby mode, xi, 20 status light, 27, 66–68 timer , re.
Index 89 O Operation panel, 23 buttons, 25 Options menu, 30, 40–41 P P A system, connecting, 14 P AL, ix, 11, 36, 82 Pattern, 41 PC desktop computer , connecting, 7 PC laptop computer , connecting, .
90 Index Remote control buttons, 23–25 connecting directly to projector , 17 controlling software, 43 illuminating buttons, 25 installing batteries, 5–6 installing lead wire, 17 problems with, iii.
Index 91 T int, 37 T rackball, 25 cleaning, 56–57 problems with, 73 T racking, 35 T reble, 39 T roubleshooting, 65–73 T urning projector on and off, 20 U Unpacking projector , 2 Upside Down, 38 V .
Een belangrijk punt na aankoop van elk apparaat Epson ELP-3300 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Epson ELP-3300 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Epson ELP-3300 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Epson ELP-3300 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Epson ELP-3300 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Epson ELP-3300 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Epson ELP-3300 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Epson ELP-3300 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
