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T able of Contents Section 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1A. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Section 1 Getting Star ted.
2 Setti ng Up Service Section 1A Setting Up Ser vice ⽧ System Requir ements (page 2) ⽧ Installing the Drivers for Wire less Devices (page 3) ⽧ Launching Sprint SmartView (page 4) ⽧ De vice Activation (page 4) Setting up service is quick and easy .
Setting Up Service 3 Setting Up Ser vice Installing the Drivers for Wireless Devices Befor e you connect with a wir eless device, y ou wi ll need to ensur e that the device’ s drivers ar e properly installed.
4 Setti ng Up Service Launching Sprint Smar tView Once your har dware is installed and r eady to connect, you ma y go ahead and launch Sprint SmartView b y doing one of the following: ● Double-cli ck the Sprint SmartView icon ( ) on yo ur computer’s des ktop.
Setting Up Service 5 Setting Up Ser vice Activation Wizard T utorial F ollow these steps to use the Activation Wizar d. Note: This pr ocedure can onl y be used to activate device s that emplo y the Act ivation Wizar d. It cannot be used to activate devices that employ one -touch or hands-fr ee activation methods.
6 Setti ng Up Service 5. Click Next to pr oceed to the ne xt page of the Acti vation Wizard . 6. F ollow the instructions in this window for entering your Activ ation Code (or MSL) . 7. W rite down the Electr onic Serial Number (E SN) shown on this page o f the wizar d.
Setting Up Service 7 Setting Up Ser vice 10 . Click Next . The Activation Wizar d will displa y the Confirmation dialog shown below . 11 . V erif y that the numbers you enter ed in th e pr evious window ar e the numbers that appear in this Confirmation dialog.
8 Getting Connected Section 1B Getting Connected ⽧ Manually Establishing Connections (page 8) ⽧ Returning to Automatic Mode (page 9) By default, Sprint SmartView wi ll auto matically select an av ailable network and establ ish a connection based on the prio rities specified in the Net work Profiles window .
Getting Connected 9 Getting Connected Returning to Automatic Mode Manually connecting to a network will disa ble automatic connection for that technology .
10 G etting Help Section 1C Getting Help ⽧ Visiting the Sprint Website (page 1 0) ⽧ Contacting Sprint Customer Servic e (page 1 0) ⽧ T r oubleshooting (page 1 0) This section describes where y ou can find mor e information on Sprint services, options, and tr oubleshooting problems y ou hav e encounter ed.
Section 2 Sprint Smar tView.
12 T he Main Window Section 2A The Main Window ⽧ Basic La yout (page 1 2) ⽧ The WiFi Contr ol Panel: In Detail (page 1 5) ⽧ The Mobile Contr ol Panel: In Detail (page 1 6) ⽧ Connection State (page 1 8) This section describes the Sprint SmartView main scr een, its controls, and the connection status information it displa ys.
The Main Window 13 The Main Window VPN Indicator Click this icon to log on to a Virtual Priv ate Network ( VPN) using the set tings configur ed on the VPN tab of the set tings window . The indicato r will turn or ange and spin while VPN client software is being launched.
14 T he Main Window My Networks Click this but ton if you would lik e to manually sel e ct a network to connect to. This displa ys a list of all networks that ar e av ailable for connection. They ar e listed in the following or der: 1. Networks for which a pr ofile has been cr eated, in or der of priority .
The Main Window 15 The Main Window The WiFi Control P anel: In Detail The WiFi Contr ol Panel is used to establish connections to WiFi networks. Connection Status T ext Connection Status Indicator Cli.
16 T he Main Window Connection Timer This timer indicates how long you ha ve been connected to the curr e ntly selected network. The timer only appears when you ar e curr ently c onnected via the selected technology type. Note: The timer can be hidden by clearing the Display Connection Timer check box on the Client settin gs tab.
The Main Window 17 The Main Window Roaming Banner If you ar e r oaming of f of the Sprin t network for a 3G connection, additio nal information about your r oaming state may be displa yed her e.
18 T he Main Window Connection State Each butto n indicates its corr esponding technology ’s connection status b y changes in brightness or color Connected. Sprint SmartView is connected using this technolo gy . Ready . Sprin t SmartView is ready to establish a connectio n using this technology .
Menus in the Main Window 19 Menus in the Main Window Section 2B Menus in the Main Window ⽧ The File Menu (page 1 9) ⽧ The T ools Menu (page 1 9) ⽧ The Help Menu (page 20) ⽧ Username and Passwor d Logon Window (page 2 1 ) This section describes the menus that ar e accessable fr om the main window .
20 Me nus in the Main Win dow ● WiMAX Info – Open the WiMAX Info window . This window displa ys technical information about the WiMAX network you ar e connected to and your curr ent WiMAX device.
Menus in the Main Window 21 Menus in the Main Window Username and P assword Logon Window Selecting Sprint WiFi Login fr om the T ools menu opens the Username and Password Logo n window . 1. Enter y our user name in the Username field. 2. Enter yo ur passwor d in the Password field.
22 Me nus in the Main Win dow.
Section 3 Making Connections.
24 Mobile Broadband Section 3A Mobile Broadband ⽧ Manually Connecting to the Sprint Mobile Broadband Network (page 2 4) ⽧ Automatic Connection U pon Device Attachment (page 25) ⽧ Multiple Br oad.
Mobile Broadband 25 Mobile Broadband Automatic Connection U pon Device Attachment When a device is in NDIS mode, it ca n be configured to establish a connection automatically whene ver y ou at tach it to y our computer . 1. Open the Hardware tab of the Settings window .
26 Mobile Broadband Multiple Broadband Devices If you alr eady hav e a broadband de vice conn ected and a new, pr eviously unknown br oadband de vice is connected, Sprint Sm artView pr ompts you to pick wh ich device y ou want to use.
Mobile Broadband 27 Mobile Broadband If Automatic is selected in the Selection co lumn for Mobile Devices, when you insert a pr eviously unknown de vice, the following pop-up window appears: Select one of the options: ● Use the <New De vice Name> and assign it the highest priority .
28 Mobile Broadband L ocking and Unlocking Y our Sp rint Mobile Broadband Device Y ou can lock your Sprint Mobile Br oadband device to pr ev ent it fr om being used by unauthoriz ed individuals. A locked device cannot be used to establish a connection until it has been unlock ed.
Mobile Broadband 29 Mobile Broadband EVDO EVDO (Ev olution-D ata Optimiz ed) r evision 0 is a bear er type for 3G CDMA networks that supports download speeds of up to 2 .4 megabits per second. 1xRTT 1xR T T ( 1 times Radio T ransmission T echnology) is the most basic bearer type for 3G CMD A networks.
30 In ternational Roa ming (GSM) Section 3B International Roaming (GSM) ⽧ Selecting CDMA or GSM on a Dual-Mode De vice (page 30) ⽧ Switching Between a CDMA Device and a GSM De vice (page 3 1 ) ⽧.
International Roamin g (GSM) 31 International Roaming (GSM) Switching Between a CDMA Device and a GSM Device If you ha ve both a GSM device and a CDMA de vice at tached to your computer , you can select which de vice you would lik e to use by doing the following: 1.
32 In ternational Roa ming (GSM) 7. Select the Hardware ta b..
International Roamin g (GSM) 33 International Roaming (GSM) 8. Scan down the list of installed de vices unti l you find the Mobile De vices heading. Click Modif y directly to the right of this headin g. The GSM De vice Property window appears. 9. Select Manual in the Network selection box.
34 In ternational Roa ming (GSM) Creating a GSM Network Profile Cr eatin g a GSM pr ofile should rar ely , if ev er , be necessary . Whenev er you connect a GSM de vice, Sprint SmartView cr eates a GSM network pr ofile for you automatica lly .
International Roamin g (GSM) 35 International Roaming (GSM) International T echnical Suppor t Sprint W orldwide Customer Service is a vailable to answer y our questions 2 4 hours a da y , 7 da ys a week.
36 WiFi Networks Section 3C WiFi Networks ⽧ Manually Connecting to a WiFi Network (page 36) ⽧ Options for Connecting to a New Network (page 3 7) ⽧ Accessing a Closed Network (page 38) ⽧ Intr o.
WiFi Networks 37 WiFi Networks Sprint SmartView to automatica lly connect to a network in th e futur e or to pr ompt you when that network is av ailable.
38 WiFi Networks Do not save settings If you select this option, y ou can connect to the network this time, but no set tings will be sav ed and no pr ofile created. Accessing a Closed Network T o access a closed network with Sprint SmartVie w, you must set up a network pr ofile for that network.
WiFi Networks 39 WiFi Networks 802 . 1x Authentication 802 . 1x is a pr otocol that specifies the method Sprint SmartView will use to obtain an encryption k ey during the WiFi login pr ocess.
40 WiFi Networks What are TKIP and AES? T empor al Ke y Integrity Pr otocol ( TKIP) and Adv a nced Encryption Standar d (AE S) are differ ent encryption pr otocols that can be used with WP A . TKIP is the method that was called for in the original WP A Specification.
Section 4 Applications.
42 The Application Launcher Section 4A The Application Launcher ⽧ Launching External Applications (page 4 2) ⽧ The App Launcher T ab (page 43) ⽧ Adding an Application (page 44) ⽧ E diting the .
The Application Launcher 43 The Application Launcher Y ou can add additional icons to the t Application Launch menu using the App Launcher tab in the Settings window .
44 The Application Launcher Adding an Application F ollow these steps to add an application to the list in the App Launcher settings tab: 1. On the App Launcher tab, click Ad d . The Application Configuration window appears (see page 48 ). 2. Enter the name of the application that you ar e adding in the Profil e Name field.
The Application Launcher 45 The Application Launcher 3. Click OK when you ar e finished. Note: Y ou cannot edit the set tings for the app lications added to this list b y Sprint. Launching an Application Automatically Applications can be automatically launched when y ou connect to particul ar network pr ofiles.
46 The Application Launcher Changing the Order in Whic h Applications Are Launched The or der in which applications ar e launched is contr olled by the amount of launch dela y specified in the Monitor Details window . Applications with a grea ter dela y will be launched later than applications with a smaller delay .
The Application Launcher 47 The Application Launcher Monitoring Launched Applications Sprint SmartView can be configur ed to r espond when one of the applications listed in the App Launcher sett ings tab is shut down, for e xample, by shut ting down your connection or by r estarting the application.
48 The Application Launcher The Application Configuration Window This window allows you to select an application to be added to th e list of launched applic ations in the App Launcher set tings tab or to edit the settings Sprint SmartView uses to launch that application.
The Application Launcher 49 The Application Launcher Icon Index Since ex ecutable (.ex e) files can contain mu ltip le icons, this field can be used to specif y which icon in such a file to use. Note: This field is automatically filled in when an ex ecutable file is selected abo ve.
50 The Application Launcher Launch Delay (sec) If Launch options is set to Auto , Sprint SmartView will wait the number of seconds specified her e befor e launching the application. The dela y period begins immediat e ly af ter a successful connection is made.
Using GPS 51 Using GPS Section 4B Using GPS ⽧ Requir ements for GPS Service (page 5 1 ) ⽧ Mobile-O riginated vs. Network - Originated GPS (page 52) ⽧ Enabling and Disabling GPS (page 53) ⽧ The.
52 U sing GPS Mobile - Originated vs. Network-Originated GPS GPS queries can be originated either b y your de vice or by the Sprint network. ● Mobile-originated queries ar e generated when y ou use sof twar e on your computer or on your de vice to retrie ve location data.
Using GPS 53 Using GPS Mobile - Originated Ser vice Modes Ther e are two modes of mobile-originated GP S service. Some devices support only one mode; others support both. ● Basic – the default mode of all GPS-capable mobile broadband de vices. In this mode, the Sprint network helps the de vice to obtain its initial fix on GPS satellites.
(white) GPS and NMEA enabled . In this state, GPS data is r e ceived b y the Sprint SmartView application and data is shar ed wi th thir d-party GPS applic ations. 54 U sing GPS Click this icon to enable NMEA . The icon will turn white. Click again to disable NME A .
Using GPS 55 Using GPS The GPS Applications Menu Clicking the arr ow to the right of the icon opens the GPS Applications menu. This menu can be used to quickly la unch applicatio ns that r equire GPS input (such as mapping utilities and other location-based applications) .
56 U sing GPS GPS Applications Window This wind ow is r eached b y clicking Configure GPS Application s on the Location/GPS tab of the Settings window. It is nearly identical to the App Launcher settings tab described on page 43 , and configuring applications dif fers very little fr om one to the other .
Using GPS 57 Using GPS Working With Third-P a r ty GPS Applications The Sprint SmartView software allows y ou to share the GPS data generated b y your mobile br oadband device with thir d-party GPS applic ations.
58 U sing GPS Windows Vista / Windows 7 1. Displa y the Windows System Pr operties folder . The pr ocedur e for doing this depends on whether “Computer” is on your desktop or in the first lev el of the Start menu. 䡲 If “Computer” is on y our desktop, right-click the Computer icon and then select Properties fr om the menu that appears.
Using GPS 59 Using GPS Application Configuration Example: Microsoft St reets & T rips 2008 1. Identify the GPS/NMEA ports that ha ve been added to y our system by the Sprint SmartView sof twar e. (See page 57 for instructions specific to each version of Windows.
60 U sing GPS 9. Click Add . Th e Application Configuration window appears. 10 . In the Profile Name field, type “Microsoft Str eets & T rips 2008.” 11 . Enter the location of the Str eets & T rips progr am file ( streets.exe ) in the File field.
Section 5 Network Configuration.
62 V irtual Private Networks Section 5A Vir tual Private Networks ⽧ What is a Virtual Pr ivate Network? (page 62) ⽧ Supported Clients (page 62) ⽧ Configuring a VPN Connection (page 63) ⽧ Autom.
Virtual Private Networks 63 Vir tual Private Networks Configuring a VPN Connection As with an y other secure ne twork, accessing a VPN requir es some security-r elated configuration. P e rform these steps: 1. Consult the administr ator of the VPN you wish to access.
64 V irtual Private Networks Automatically Launchi ng a VPN Connection Y ou can configur e a network profile to automati cally launch the VPN client and log into a VPN once the connection to the public network is established.
Network Profiles 65 Network Profiles Section 5B Network Profiles ⽧ What is a Network Pr ofile? (page 65) ⽧ The Network Pr ofiles Wi ndow (page 66) ⽧ Network Pr ofile Priority (page 66) ⽧ Cr ea.
66 Ne twork Profiles ● A WiMAX network. (An a ppr opriate pr ofile is cr eated for you when you install the Sprint SmartView sof twar e.) The Network Profiles Window Network pr ofiles can be added and configur ed in the Network Pr ofiles window . T o access the Network Pr ofiles window, select Profiles from the To o l s menu .
Network Profiles 67 Network Profiles Creating a Profile for a WiFi Network Pe rform these steps to cr eate a WiFi network profile. 1. Select Profile s fr om the To o l s menu. The Network Pr ofiles window will be displa yed. 2. Select Add New Pro file fr om the Settings menu.
68 Ne twork Profiles 7. Click Next . The General page appears (see page 80 ). 8. Configur e the set tings in th e General page as desir e d and then click Finish .
Network Profiles 69 Network Profiles 4. If you selected WEP -SHARED or one of the WP A or WP A2 methods that hav e “PSK” in their names, you must enter the en cryption k ey for this network in Network k ey and Confirm network k ey fields.
70 Ne twork Profiles Editing a Network Profile Y ou can edit all set tings for network profiles y ou ha ve cr eated yourself and all of set tings for pr ofiles that were cr eated automatically for y ou when you connected to a WiFi network.
Network Profiles 71 Network Profiles Profile Proper ties: WiFi The WiFi page contains the security se ttings for WiFi network pr ofiles. ● T he v ersion of this window pictur ed on th e left below appears when creating a new pr ofile. ● The tabbed v e rsion on the right appears when editing an e xisting pr ofile.
72 Ne twork Profiles Profile Proper ties: Mobile This Mobile page contains the basic settings for GSM ne twork pr ofiles. It is not i ncluded in an y other pr ofile type. ● T he v ersion of this window pictur ed on th e left below appears when creating a new pr ofile.
Network Profiles 73 Network Profiles Dialed Number This is the telephone number that your de vice mu st dial in or der to connect to this network. In most cases, the dialed number for the sele cted network will hav e been pr e-enter ed for you (and will not be editable).
74 Ne twork Profiles Ser vice The name of the network for which you ar e cr eating this pr ofile. It is not editable. Ser vice T ype The type of service pr ovided b y this network (E VDO, 1xRTT or QNC) .
Network Profiles 75 Network Profiles Although the window contr ols vary , the actual par ameters included ar e identical for both ve rsions. Profile IP Address The settings in the top gr oup specif y the IP addr ess that your system will use when connected to this network .
76 Ne twork Profiles Advanced Clicking Advanced opens th e Advanced IP Settings window . This window allows you to configur e advanced settings pertaining to nami ng services and protocols to be used with a particular network pr o file.
Network Profiles 77 Network Profiles computer's name was “m ycompan y .com,” the first query sent would be for “pc2 1 .my com pany .co m.” ● The second query sent is based on the DNS suf fix enter ed in DNS suffix for this connection (see below) .
78 Ne twork Profiles addition to the DNS r egistration of the full computer name. The local set ting is used only if the associated gr oup policy is disabled or ignor ed.
Network Profiles 79 Network Profiles Advanced IP Settings: Protocols T ab The Protocols tab of the Advanced IP Settings window lists additio nal pr otocols that may be used with this connection. Select the check bo x for the pr otocols you wish to use.
80 Ne twork Profiles Profile Proper ties: General The General page contains set tings that apply to all types of network pr ofiles. ● T he v ersion of this window pictur ed on th e left below appears when creating a new pr ofile. ● The tab v ersion on the right appears when editing an existing pr ofile.
Network Profiles 81 Network Profiles ● Manual – Y ou must manually in itiate connections to this network (either by using the contr ols in the main window or by select ing it in the Network Pr ofiles window and then clicking Connect ) . Sprint SmartView will not connect to this network automatically .
82 Ne twork Profiles.
Section 6 Settings.
84 Sprin t SmartView Settings Section 6A Sprint Smar tView Settings ⽧ The Acceleration T ab (page 84) ⽧ The App Launcher T ab (page 8 7) ⽧ The Client T ab (page 88) ⽧ T h e H a rd w a re T a b.
Sprint SmartView Settings 85 Sprint SmartView Settings Enabling and Disabling Acceleration The gr oup of settings marked Acceleration is r e sponsible for enabling and disabling the acceleration featur e.
86 Sprin t SmartView Settings Install/Uninstall If the data acceler ation client is currently installed, click Uninstall to r emov e it fr om your system.
Sprint SmartView Settings 87 Sprint SmartView Settings The App Launcher T ab Applications listed on this tab will app ear in the Application Launch menu.
88 Sprin t SmartView Settings The Client T ab The Client tab contains general settings for th e Sprint SmartView sof tware. (Click To o l s > Settings > Client .) User interface is always on top When this check box is selected, Sprint Sm artView will alwa ys appear on top of other application windows.
Sprint SmartView Settings 89 Sprint SmartView Settings Display Connection Timer When this check box is selected (default) , a timer will be displa yed in the main window , showing how long the curr ent connection has been established.
90 Sprin t SmartView Settings The Hardware T ab The Har dwar e tab is used to configure har dwar e-r elated set tings for establishing a connection. (Click T ools > Settings > Hardware .) The following items can be found on this tab: The Device List This four -column table takes up most of the tab’ s ar ea.
Sprint SmartView Settings 91 Sprint SmartView Settings Device Priority If ther e are two or mor e devices within a tec hnology type and Automati c is selected in the Selection column, the devices within that te chnology type can be r eor der ed to specify priority .
92 Sprin t SmartView Settings The Device List The device list is a four -column table that appear s at the top of the Har dware tab of the Settings window .
Sprint SmartView Settings 93 Sprint SmartView Settings Device Proper ties Window : CDMA V ersion The CDMA version of the Devic e Properties window contains four sec tions that ar e used to configur e the behavior of CDMA de vices connected to y our compu ter .
94 Sprin t SmartView Settings Make a selection in the Roam Guard dr op-down list bo x to specify whether you would lik e Sprint SmartView to displa y a warning message when y ou ar e about to connect to a r oaming network for which ther e may be additional r oaming char ges.
Sprint SmartView Settings 95 Sprint SmartView Settings Device Configuration This gr oup of set tings allows you to update the conf iguration files that r eside on your device. Choose fr om the following options: ● Se lect the Disa ble Service Upda tes check box to disable all updates to y our device’ s configuration.
96 Sprin t SmartView Settings Device Proper ty Window : GSM Version The GSM v ersion of the Device Property window is used to configur e the behavior of GSM mobile br oadband devices c onnected to y our compu ter .
Sprint SmartView Settings 97 Sprint SmartView Settings Mode This menu allows you to specify which technology will be used to connect. ● 3G Only — Connect via 3G technologies. ● GPRS Only — Connect via 2G technologies. ● Automatic — Use the default beha vior of y our wi r eless device.
98 Sprin t SmartView Settings The L ocation/GPS T ab The Location/GPS tab lets you configur e how Sprint SmartView locates nearby r estaur ants, banks, hotels, etc., using the Global Positioning System (GPS) in conjunction with Internet- based mapping and sear ch services.
Sprint SmartView Settings 99 Sprint SmartView Settings Mapping Ser vice Default Lets yo u select which mapping and sear ch se rvice you want to use when sear ching for nearby r estaur ants, banks, etc. GPS Mode If your de vice supports multiple GPS modes, y ou can select which mode your de vice should use.
100 Sprint SmartView Settings The Sounds T ab The Sounds tab lets you configur e Sprint SmartVie w to pla y a sound when various e vents occur . (Click T ools > Settings > Sounds .) Y ou can also specif y the sounds that Sprint SmartView pla ys.
Sprint SmartView Settings 101 Sprint SmartView Settings The Updates T ab The Updates tab allows y ou to specif y when updates to the Sprint SmartView software and its databases ar e made.
102 Sprint SmartView Settings Update Now Click Update Now to hav e Sprint SmartView immediatel y check for a vailable upda tes. If new updates ar e a vailable, an update wizar d will appear . This wizar d allows you to choose which updates you want to download and install.
Sprint SmartView Settings 103 Sprint SmartView Settings ● Automatically log into a VPN when you connect to a specific network. (See “ Auto Launch” on page 10 3 .) Use existing VPN profile Select this option if the VPN client sof tware y ou will be using is supported by Sprint SmartView.
104 Sprint SmartView Settings.
Section 7 T roubleshooting and F A Q.
106 Troubleshooting Tools Section 7A T roubleshooting T ools ⽧ Ev ent History Manager (page 1 06) ⽧ WiFi Network Info (page 1 0 7) ⽧ The Mobile Info Window (page 1 09) ⽧ T he WiMAX Info Window.
Troubleshooting Tools 107 T roubleshooting T ools ● Check y our total usage data for mobile br oadband, WiFi, or WiMAX by viewing the statistics in lower right corner of the window. Note: By te totals displa yed ar e appro ximate and ar e not used to calculate data charges.
108 Troubleshooting Tools ● Gateway – The addr ess of the device that is r esponsible for r outing all of the network tr af fic yo u send ov er the WiFi connection. ● DNS server – The addr e ss of the serv er your computer is using to tr anslate Internet addr esses from te xt to numeric format and back.
Troubleshooting Tools 109 T roubleshooting T ools ● Driver version – The version of the driver for the device that is curr en tly installed on your computer .
110 Troub leshooting Tools Device T ab The Device tab displays information about y our curr ent mobile device (if an y) . Hardwar e information ● Device name – The name used internally b y sof twar e applications to uniquely identif y your mobile br oadband device.
Troubleshooting Tools 111 T roubleshooting T ools Network T ab The Network tab contains information abou t the mobile network you ar e currently connected to (if any) . Carrier information ● Network name – The name of the mobile carrier you ar e curr ently connected to.
112 Troubleshooting Tools ● IP address – The IP Addr ess you ar e using for the current mobile br oadband connection. Or dinarily , the addr ess display ed her e is assigned only for the dur ation of the current connection. It is most likely NO T permanen tly assigned to your computer .
Troubleshooting Tools 113 T roubleshooting T ools Device T ab The Device tab contains information about your curr ent WiMAX D evice (if an y) . ● MAC Address – The Har dware Addr ess of the de vi ce. MA C (Media Access Contr ol) addr esses are pr e-configured by the de vice's manufacturer and usually cannot be alter ed.
114 Troubleshooting Tools Advanced WiMAX Information Clicking Advanced on the De vice page of the WiMAX In fo window opens the Advanced WiMAX Information window (shown below) . This window pr ovides adv anced information for tr oubleshooting the WiMAX airlink.
Troubleshooting Tools 115 T roubleshooting T ools About Sprint SmartView Select About Sprint SmartView fr om the Help menu to open a window displa ying version information for the Sprint SmartView software and the phone number for Sprint Customer Service.
116 Trou bleshooting Procedures Section 7B T roubleshooting Procedures ⽧ Application Launch Issues (page 1 1 6) ⽧ Connection Issues (page 1 1 7) ⽧ De vice Issues (page 1 1 8) ⽧ Number ed Er r .
Troubleshooting Procedures 117 T roubleshooting Procedures Connection Issues Multiple Connections Not Allowed This err or message appear s if both of the following conditions are met: ● The Allow simultaneous connections check bo x on the Har dwar e tab of the Set tings window (see page 91 ) is not selected.
118 Trou bleshooting Procedures Device Issues In some cir cumstances, Sprint SmartView will no t be able to use your WiFi, WiMAX, or mobile br oadband device. Device Disabled Y ou can enable an attached wir eless device b y selecting Enabl e 3G , 4G , or Enable WiFi from the File menu.
Troubleshooting Procedures 119 T roubleshooting Procedures Numbered Errors Error 6 7 Y our Sprint user name, password, or both ma y be incorrect. P ossible causes include the following: ● Sprint Mobile Br oadband device account cr edentials hav e changed.
120 Trou bleshooting Procedures Error 62 8 The connection was terminated by the r emote comp uter befor e it could be completed. Possible causes for this err or include the following: ● Call was dr opped due to poor signal. ● Call was dr opped due to network congestion.
Troubleshooting Procedures 121 T roubleshooting Procedures Error 6 7 8 The r emote computer is not r espondin g. Possible causes for this err or include: ● Poor signal. ● Network r esour ces ar e unav ailable. Resolution ● If indoors, mov e closer to a window or exterior wall or move to a higher lev el.
122 Trou bleshooting Procedures Error 7 1 9 PPP termination by r emote machine. Possible ca uses for this err or include the following: ● Poor signal. ● Network r esour ces ar e unav ailable. Resolution ● If indoors, mov e closer to a window or exterior wall, or mov e to a higher lev el.
Frequently Asked Questions 123 Frequently Asked Questions Section 7C Frequently Asked Questions ⽧ Gener al Questions (page 1 23) ⽧ WiFi Questions (page 1 2 4) ⽧ De vice Issues (page 1 25) ⽧ GP.
124 Frequently Asked Questions How do I return WiFi Control to Z ero Config? Sprint SmartView r eturns contr ol to Zer o Config automatically whenev er you e xit the Sprint SmartView application.
Frequently Asked Questions 125 Frequently Asked Questions Device Issues In some cir cumstances, Sprint SmartView will not be able to use your WiFi device, y o ur WiMAX de vice, your mobile br oadband de vice, or all thr ee. Disabled WiFi, WiMAX, and mobile br oadband devices, lik e any other network adapters, can be disabled by Micr osof t Windows.
126 Frequently Asked Questions GPS Questions T erminology GPS = Global P ositioning Systems HEPE = Horiz ontal Estimated Position Err or (equates to GPS accur acy) NMEA = National Marine Electr onics .
Frequently Asked Questions 127 Frequently Asked Questions Is a GPS Subscription requir ed? F or GPS Basic, no GPS subscription is r equir ed. For GPS Pr emium, a GPS subscription will be r equired. What is the difference between GPS Basic and GPS Premium? GPS Basic is for outdoor use similar to the capabilities of a typical GPS de vice.
128 Frequently Asked Questions GPS and Sprint Smar tView How do I enable GPS? Uncheck Disable GPS in the Location/GPS tab. How do I displa y the GPS Receiver? The GPS Search menu appears at the bot tom of the main window . Hov ering ov er the satellite icon near the u pper -right corner of the main window, displa ys the GPS data r eceived.
Section 8 T erms and Conditions.
130 Ser vice Agreement General T erms and Conditions of Ser vice Please note these terms ma y not be the most curr ent version. A curr ent version of the terms is a vailable at our website or upon r equest. Par a solicitar esta literatur a en español, por fa vor contactar a 1 -800- 777 - 468 1 .
131 T erms and Conditions Our P olicies Services ar e subject to our business policies , practices and pr ocedur es ( “P olicies”). Y ou agr ee to adher e to all of our Policies when y ou use our Services. Our Policies ar e su bject to change at anytime with or without notice.
132 Our Right T o Suspend Or T erminate Ser vices W e can, without noti ce, suspend or terminat e any Service at a ny time for any reason, including, but not limited to: (a) late pa yment; (b) ex ceed.
133 T erms and Conditions Account Spending Limits ( “ ASL ”) An A SL is a tempor ary or permanent limit (typically based on cr edit history , pa yment history , or to pr ev ent fraud) we place on the amou nt of unpaid charges y ou can accumulate on your account, r egar d less of when pa yment on those char ges is due.
134 P or ting/T ransferring Phone Numbers W e don’t guar antee that number tr ansfers to or fr om us will be successful. If you authorize another carrier to transfer a number away fr om us, that is consider ed a request b y you to us to terminate all of the Services associated with that number .
135 T erms and Conditions or the amount of data you can transfer , or othe rwise limit or terminate Services. If we pr ovide you storage for Data Content y ou hav e pur cha sed, we ma y delete the Data Content with notice or place r estricti ons/limits on the use of storage ar eas.
136 yo u or us. Subscription char ges fo r r ecurring Se rvices occur at the beginning of each bill cy cle. Information r egarding y our bill cycle for subscrip tion Services will be pr ovided when y ou or der the Services.
137 T erms and Conditions Y our Bill Y our bill pr ovides you notice of your char ges. It r eflects monthly recurring char ges (usually billed one bill cy cle in adv ance) and usage/tr ansa ction specific charges (usually billed in the bill cycle in which the y ’ r e incurred).
138 possible to pr ovide advance notice of new Sur c har ges o r changes in the amount of existing Sur charges. Information on Surc harges is pr ovided during the sales transaction and is av ail able on our website.
139 T erms and Conditions Third-Party Applicatio ns: If you use a thir d-party application, the application ma y access, collect, use, or disclose your personal info rmation or r equir e Sprint to disclose your information, including location information (whe n applicable) , to the application pr ovider or some other thir d party .
140 If Y our Device Is Lost or Stolen Call us immediately if your De vice is lost or stolen because you ma y be r esponsible for usage char ges befor e you notify us of the alleged loss or thef t. A lost or stolen Device does not r educe or r emov e your T erm Commitment.
141 T erms and Conditions DISPUTE RESOLUTION W e Agree T o First C ontact Each Other With Any Disputes We each agree to first contact eac h other with any disputes and provide a written description of the problem, all relevant documents/informatio n and the proposed reso lution.
142 No Class Actions T O THE EX TENT ALL OWED B Y L AW , WE E A CH W AIVE ANY RIGHT T O PURSUE DISPUTE S ON A CL A SSWIDE B ASIS; THA T IS, T O EITHER JOIN A CL AIM WITH THE CL AIM OF ANY O THER PERSON OR ENTITY , OR ASSER T A CL AIM IN A REPRE SENT A TIVE C AP ACITY ON BEHALF OF ANY ONE EL SE IN ANY L A WSUIT , ARBITRA TION OR O T HER PROCEEDING.
143 Index Inde x Numerics 3G/4G T echnology But ton . . . . . . . . . . . . . . . 17 802 . 1x Authentication . . . . . . . . . . . . . . . . 39, 69 A Acceleration . . . . . . . . . . . . . . . . . . . . . . . . 84-86 Account . . . . . . . . . . . . . .
144 Enter Lock Code Window . . . . . . . . . . . . . . . . 28 Err ors . . . . . . . . . . . . . . . . . . . . . . . . . . . 119-122 06 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 1012 . . . . . . . . . . . . . . . . . . . . . . .
145 Index Launching External Applications . . . . . . . . . . 42 Location Finder . . . . . . . . . . . . . . . . . . . . . 40 , 42 Location/GPS Set tings . . . . . . . . . . . . . . . 13 , 53 Location/GPS T ab . . . . . . . . . . . . . . . . . . . . .
146 Client T ab . . . . . . . . . . . . . 15, 17, 19, 88-89 H a rd w a re T a b . . . . . . . . . . . . . . . . . . . . . . . 90 Location/GPS T ab . . . . . . . . . 13, 53, 98-99 Mobile Settings . . . . . . . . . . . . . . . . . . . . . 3 1 Sounds T ab .
Een belangrijk punt na aankoop van elk apparaat Franklin U600 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Franklin U600 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Franklin U600 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Franklin U600 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Franklin U600 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Franklin U600 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Franklin U600 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Franklin U600 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.