Gebruiksaanwijzing /service van het product AltiTouch 500 van de fabrikant Altigen
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AltiTouch 500 ™ Manual Revi sed 03/ 2004 4290 -0002- 5.0.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. Thi s is a criminal offense. Currently, we d o not know of any telecommu nications system that is immune to th is type of criminal acti vity.
AltiTouch 500 Manual i Contents C o n t e n t s .............. ......... .............. ...... i W a r r a n t y ......... ............. ......... ........... v I m p o r t a n tS a f e t yI n s t r u c t i o n s ........ ...... ........ ...... . v i C HAPTER 1 O v e r v i e w .
AltiTouch 5 00 Manual ii Adjusting Speaker phone Receiver Vo lume . . . . . . . . . . . . . . . . 12 Receiving a Call W ai ting Call . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Switching Between the Handset and the Speakerph one . . . . . .
AltiTouch 5 00 Manual iii C a l lF o r w a r d i n g ..... ......... ..... ......... ..... .... 3 5 F e a t u r eT i p s ........... ...... ........ ...... ........ .3 5 U s i n gD i s t r i b u t i o nL i s t s ........ ........ ...... ........ . 3 6 D y n a m i cM e s s a g i n g .
AltiTouch 5 00 Manual iv.
AltiTouc h 500 Manual v Warranty What The Warranty Cove rs AltiG en Com munica tions w arrant s its ha rdware p rod ucts to be fre e from defe cts in m ateria l and work mansh ip durin g the war ranty p eriod.
vi AltiTou ch 500 M anual 1. Take or shi p the produc t (shipme nt prepaid) to y our AltiG en distrib utor or to AltiG en Commu nications, I nc. All materi als being r eturned t o AltiGen must have an a ssociated RM A numbe r.
AltiT ouch 500 Ma nual vii 5. Do not pl ace this p roduct on a n unsta ble cart, stan d, or ta ble. Ser ious dam age may re sult if the pro duct falls. 6. Slots or ope nings in the c abinet a nd the back a nd bott om are provi ded for vent ilatio n to protect t he pho ne from o verhe ating.
viii Al tiTouch 50 0 Manual.
AltiTouch 5 00 Manua l 1 C HAPTE R 1 Overview Introd uction Congrat ulations on the purchas e of your new telephon e. It has been manufactured to very high quality standards for convenient and reliable service. This telep hone can be used with “Call Identification (C aller ID) Service” that is provi ded by the AltiGen pho ne system .
AltiTouch 5 00 Manual 2 1. LCD d isplay 2. Hook swit ch 3. Telep hone key pad 4. Volume - to adjust receiver volume for handset, speaker, and headset 5. Mess age li gh t - visu al message w aiting indicator 6. button - to a djus t LC D c ontr ast 7. In Use - line in use in dic ator 8.
AltiTouch 5 00 Manua l 3 Parts Check list Remember to save your sales r eceipt in case you ev er need warranty service. Check to make s ure your pa ckage includes the items des cribed bel ow: 1. Telephone Base/Wall Mount B racket 2. AC/DC Adapter 3. Telep hone Handset 4.
AltiTouch 5 00 Manual 4.
AltiTouch 5 00 Manua l 5 C HAPTE R 2 Installation These steps descr ibe procedures for i nstalling and con figuring the AltiTouch 500: 1. Plug one end of the flat tel ephone li ne cord i nto t he line jack on the back of the p hone where i t is l abeled TE L .
AltiTouch 5 00 Manual 6 When the phone is powered up for the first time, the display flashes “ SELECT LANGUAGE ”a n d“ >1 = ENG 2 =ESP .” To select English ,p r e s st h e 1 button. To select Spani sh ,p r e s st h e 2 butto n. Then, pres s the Dial / Enter button to confirm the se lection.
AltiTouch 5 00 Manua l 7 7. The display indicates the “ OUTSID E ACCESS? ”p r o m p t . a. If you don't need to dial a number to access an outside line, press t he Dial / Ente r b u t t o n a n dg ot o Step 8 . b. Alternatively, enter the trunk access code (u p to 4 d igits), pres s the Dial / Ente r b u t t o n a n dg ot o Step 8 .
AltiTouch 5 00 Manual 8 phon e s hould t hen have two round plasti c holes that can be used to hang y our phone on the wall. Figu re 3. Wall Mo unting - Bac k View 2. Use the t wo round h oles to hang th e phone on t he wall pla te on your wall. Figu re 4.
AltiTouch 5 00 Manua l 9 C HAPTE R 3 Configuring Phone Settings Choosi ng Tou ch Tone or Pulse Diali n g The switch to select tone or pulse dialing is on the rear side of the phone. Set the switch to TON E for t one dia li ng or set t he swi tch to PULSE for pulse diali ng.
AltiTouch 5 00 Manual 10 Notes • In ord er fo r the i nte rcom f ea ture t o work , the E nable Loop Current Break opt ion shou ld be se lect ed in Triton Tr unk Configura tion dialog box in AltiWare Administrat or. Enabling this parameter allows the AltiTouch 500 to disco nnect the speaker aut omacally when the remote end hangs up .
AltiTouch 50 0 Manual 11 C HAPTE R 4 Phone F unction s Makin g a Call 1. Pick up t he Handset or pr ess t he Speaker bu tton, and list en for a dial tone. 2. Usin g the Keypad , dia l the desired t elephone number . The num ber you are dialing will appear on the d isplay as you dial.
AltiTouch 5 00 Manual 12 Adjusting Handse t Receive r Volu me When the ph one is connected, the volume for t he han dset can be adjusted from lev el 1 to 4 . To adjust the handset receiver v olume: 1. Lift the h andset and listen to the dial to ne. 2.
AltiTouch 50 0 Manual 13 Receiving a Call Waiting Call If single call waitin g or multi ple call wai ting is enab led in the li ne and you are on a call wh en another caller cal ls your p hone number, you will h ear a “beep” ind icating there i s another call c oming in.
AltiTouch 5 00 Manual 14 3. Wh en you are finished with the conversation, press the Goodbye button, and the call will be discon nected. Switching Between the Handset and the Headset To switch a call between the H andset and t he Speakerpho ne duri ng a conver sation: 1.
AltiTouch 50 0 Manual 15 Putti ng a Cal l on Hold The Hold b utto n allows you to place a call on “HOLD” without disconnecting t he call. Wh en a call is on hold, you may hang up the handset without disconnecting th e call . Note: Call er wil l no t hea r mus ic w he n a call i s ho ldi ng on th e ph one.
AltiTouch 5 00 Manual 16 1. Press th e Save b u t t o nw h e nt h ed i s p l a y shows no caller's number or n ame. The “ SAVE TO? ” prompt appears on the disp lay. 2. Press t he Directory b utt on, the “ ENTER N UMBER > ”p r o m p t appears on the display.
AltiTouch 50 0 Manual 17 Using the K eypad t o Enter a Name You can prog ram the name for di rectory entri es and memory button s using the telephon e keypad.
AltiTouch 5 00 Manual 18 1. Press t he Directory button. 2. Press a nd hol d the Delete butt on for four t o f ive seconds until “ DELET E ALL? ” appears. All entries in the directory are permanen tly erased. Storing a Ne w Number and N ame in th e Memor y Buttons The AltiTouch 500 has 7 programmable memory bu ttons.
AltiTouch 50 0 Manual 19 6. When the desired character i s displayed, you can enter the next character. 7. If you have t o use th e same button to enter the next cha racter, press the $ button to m ove the cursor to the next position a nd enter th e next character.
AltiTouch 5 00 Manual 20 The date and time inf ormation is automatically received. If th e call came from a diff erent time zo ne, it will st ill show the time in y our area. There is a synchronized real-time clock on the display when the telephone is not in use .
AltiTouch 50 0 Manual 21 Calling Back a Number From t he Caller ID List To call back a number from the Caller ID list: 1. Press the ! button o r the # button until th e number you wan t to call is display ed. 2. Press t he Dial / Enter button. Th e number is dialed automatically.
AltiTouch 5 00 Manual 22 Messag e Indication The Mes sage in dicator fl ashes to indi cate a message(s ) in the extensi on’s voice mailbox , if messag e waiting is e nabled in this line. When you h ave messag es waiting in y our voice ma ilbox, an en velope- shaped Voice Mail W aiting icon “ ! ” will flash on t he LCD.
AltiTouch 50 0 Manual 23 1. Basic reset — Disconnect the telephone li ne cord fro m the phone. — Disconnect the AC adapter from the phone. —P r e s s t h e " button or th e $ button tw o ti mes. Wait for 10 secon ds; — Reconnect the telephone line cord an d the AC adapter to t he phone.
AltiTouch 5 00 Manual 24 • Check all line cord con nections at the wall jack and at the telephone. • If the line does not enable caller ID, this service cannot receive caller ID information. Make sur e that the AltiGen phone system has activated it i n your line an d the caller ID format i s either SDMF or MDMF.
AltiTo uch 500 Ma nual 25 C HAPTE R 5 Using the A ltiGen Voice Mail System This chapter d escribes the features and functions in the AltiGen Voice Mail System, the v oice messag ing subsys tem of the AltiW are/ACM sy stem.
26 AltiT ouch 500 M anual To login from another station or as a virtual extens ion: Press ### , f ol lowed b y you r extens ion number , followed by you r password .
AltiTo uch 500 Ma nual 27 About Passwo rds A valid pa ssword must be 4 to 8 digits ( numbers or letters A-Z) in length and cannot be the same as its extension number. Bas ic password patterns, such as repeated di gits (1111) , consecutiv e digits strings (1 234), or digits that match the extension (Ext.
28 AltiT ouch 500 M anual If you leave a voicemail messag e and press # for delivery options and then # to send i t, you are given the opt ion to return to the Auto Attendant/IVR to tr y oth er exte nsi on s.
AltiTo uch 500 Ma nual 29 •3 t o s a v e • 4 to forward a copy of the message with an introduction • 5 to call the sender This is the Zoomerang feature des cribed on page 38. Press *** to discon nect from the call and return to the AltiGen Voice Mail System.
30 AltiT ouch 500 M anual Send in g Mes sage s To send a message: 1. At the M ain Menu, press 3 . 2. Record your message an d press # when finished. If yo u need to re-reco rd the message, pr ess * when prom pted.
AltiTo uch 500 Ma nual 31 To place a cal l, press # at the Main Menu, then dial t h en u m b e ro r extension . For external numbers, dial the trunk access code ( e.g., 9 or 8) and any long distance prefix such as 1 and area code. Press ** * to disconnect fr om the call and retur n to the AltiGen Voice Mail Sys tem.
32 AltiT ouch 500 M anual The fo llowing op tions, 4 and 5 , ar e available on ly when Mul tiple Call Waiting is enabled for your exten sion. See “Multiple Cal l Waiting” on page 8. These features both require activation as discussed in the preceding paragr aph.
AltiTo uch 500 Ma nual 33 Using Message Notification When you’re away from your desk, you can use the Mess age Notification functi on to alert you about incoming mess ages. When a cal ler leaves a messa ge in your vo ice mailbox , the syst em calls the ex tensio n, phone numbe r or pager that you desi gnate—the deliver y phone number.
34 AltiT ouch 500 M anual — 3 to setup your own n otification s chedule The AltiGen Voice Mail S ystem will prompt you for th e activate and deactivate times. If the hour digit is “1” in the c ase of one o’clock for example, pr ess # after the ent ry.
AltiTo uch 500 Ma nual 35 Reviewing Sch eduled Reminder C alls If a scheduled reminder call has not been deliver ed, there is an additional option on the Remin der Call menu; you can press 1 to review schedu led reminder cal ls.
36 AltiT ouch 500 M anual Using Distrib ution Lists Distributio n lists pr ovide a way to use a single destinatio n number to send messages to a grou p of people. You can send o r forward a mess age to a list just as you w ould to an e xtension. Wh en you send a messag e to a list, i t is sent to everyone on the list.
AltiTo uch 500 Ma nual 37 •T o add memb ers, press 1 ,t h e n f o l l o ws t e p s3 a n d4i nt h e immediately preceding procedur e, Creating a Distribu tion List. •T o delete members, pr ess 2 . Wh en prompted, en ter the member numbe r you want to delete.
38 AltiT ouch 500 M anual Zoomera ng The Zoo merang feature enab les the user to lis ten to message s in the AltiGen Voice Mail System, m ake calls to the parties who left the messag es, and th en retu rn to t he AltiGen Voice Mail Syst em (like a boome rang).
AltiTo uch 500 Ma nual 39 system cannot r eturn the call. Pl ease check with y our System Admin- istrator for your toll restriction s.) • # to send th e message After pressing 2 , the caller is asked to leave a call back numb er beginning with the are a code.
40 AltiT ouch 500 M anual • A re play of the message. • A prom pt fo r you to pres s 1 to keep the message or 2 to delete it..
AltiTo uch 500 Ma nual 41 Appendix A - User Reference Basic Phone O peration . FUNCTION KEY SEQUENCE Do Not Disturb Pre ss #33 Handset/ Headset/ Speaker To switch between handset, headset and speaker, the user can go offhook, press th e Speaker but ton o r pr ess the Head set button.
42 AltiT ouch 500 M anual AltiServ Feature Codes # # < p w d > ........ ........... .... L o gi nt ov o i c em a i la ty o u ro w ns t a t i o n # # #< e x t > < p w d > ......... ........ L o gi nt ov o i c em a i la ta n o t h e rs t a t i o n AltiGen Vo ice Mail System Qui ck Features # 1 1 .
Appendix A - Use r Referenc e AltiTo uch 500 Ma nual 43 # 2 6 .... ........... ....... ...... S t a t i o n L o gO u t( P hone must be onh ook) # 2 7 .... ........... ....... ...... S t a t i o n L o gI n( P h o n em u s tb eo n h o o k ) # 3 2< a c c tc o d e > .
44 AltiT ouch 500 M anual.
Index AltiTo uch 500 Ma nual 45 Index A access AltiMail 25 accessi ng outsid e lin es 14 address Alt iGen Co mmuni cations , Inc. ii adjustin g date/time 9 adjustin g display angle 9 adjustin g displa.
Index AltiTo uch 500 Ma nual 46 record personal greeting 31 subseque nt greeting for multip le call waitin g 32 H hands et re ceive r volum e adjustin g 12 headse t recei ver vol ume adjustin g 12 I i.
Index AltiTo uch 500 Ma nual 47 storing a new d irectory number and name 15 storing new n umbers and nam es to memo ry butto ns 18 subs equent gr eetin g 32 switchin g betwe en hand set and headse t 1.
Een belangrijk punt na aankoop van elk apparaat Altigen AltiTouch 500 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Altigen AltiTouch 500 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Altigen AltiTouch 500 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Altigen AltiTouch 500 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Altigen AltiTouch 500 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Altigen AltiTouch 500 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Altigen AltiTouch 500 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Altigen AltiTouch 500 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
