Gebruiksaanwijzing /service van het product E1Y40U8 van de fabrikant HP (Hewlett-Packard)
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User Guide.
© Copyright 2012 Hewlett-Packa rd Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. AMD is a trademark of Advanced Micro Devices, Inc.
Safety warning notice WARNING! To reduce the possibility of heat-related inju ries or of ove rheating th e computer, do not place the compu ter directly on your lap or o bstruct the computer air ven ts.
iv Safety warning no tice.
Table of contents 1 Welcome ........ ....... .......... ......... ........ .......... ........ ......... ......... ........ ......... .......... ....... .... ............. ....... ......... ........ . 1 Finding information ................... ........
Connect ing to a wired n etwor k ..... ......... ......... .......... ....... ........... ........ ......... ......... .......... ....... ... .. ........ 27 Conne cting to a local a rea netw ork (L AN) ...... ............. ............. .......... ...
Video .... ........ ........... ....... ......... .......... ........ .......... ......... .......... ........ ........... ....... ......... ................ ......... 43 VGA ... ........... ......... ......... ............ ......... ......... .......
Using a U SB device . .............. ......................... ....................... ....................... ............. ......... ..... .......... 58 Connecting a USB device .......... .......... ........... ......... ......... ........... ......
Sharin g optical drive s ....................... ............................. ............................... .................. ... 82 Using RAID (select models only) .. ............. ............... ............ ............ ............... .......
Using t he Windo ws recovery tools ... ............. ..................... ...................... ............. ........... 102 Using f 11 rec overy t ools .............. .............. ........................ ......................... ..............
A movie is not visible on an external d isplay ...................... ........................ ..................... 122 The proc ess of burn ing a d isc d oes no t begi n, or it sto ps bef ore c omple tion .................. 1 23 Appendix C Electrostatic dischar ge .
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1W e l c o m e After you set up and register the compu ter, it is important to take the following steps: ● Take a minute to browse the prin ted Windows 8 Basics guide to explore t he new Windows ® featur es. TIP: To quickly return to the computer Start sc reen from an ope n app or the Windows desktop, press the Windows logo key on your keyboard.
Finding information The computer comes with several resour ces to help you perform various tasks. Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components Windows 8 Basics guide Overview of using and navigating with Windows® 8.
Resources For information about Limited Warranty * To access this guide, from the Start screen, select the HP Support Assistant app, select My comput er , and then select Warranty and services .
2 Getting to know your computer Top TouchPad NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) Pointing stick (select models only) Moves the pointer and selects or activate s items on the screen.
Component Description (5) Left TouchPad button Functions like the left button on an e xternal mouse. (6) Right pointing stick button (select models only) Functions like the right button on a n external mouse. (7) Right TouchPad button Functions like the right button on a n external mouse.
Lights NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light ● On: Caps lock is on. (3) Power light ● On: The computer is on.
Buttons and fingerprint r eader (select models only) NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) Power button ● When the computer is off, p ress the button to turn o n the computer.
Keys NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Function keys Execute freque ntly used system functions when pressed in combination with the fn key.
Front NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) Display release latch Opens the computer. (2) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on.
Right NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Audio-out (headphone) jack Connects optional power ed stereo speakers, headphones, earbuds, a headset, or a television audio cable.
Component Description (7) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up au tomatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Component Description (6) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up au tomatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Left NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) Power connector Connects an AC adapter. (2) 1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder. (3) USB 3.
Rear NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) RJ-11 (modem) jack Connects a modem cable. (2) External monitor port Connects an external VGA monitor or p rojector. (3) RJ-45 (network) jack Connects a network cable.
Display NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visi ble from the outside of the computer.
Component Description (8) Keyboard light Illuminates the keyboard, especially in low-light conditio ns. *The antennas are not visible from the outsid e of the comput er. For optimal transmission, keep the areas immedia tely around the antennas free from obstructions.
Component Description (6) Webcam (select models only) Record s video and captures still photographs. For information on using the w ebcam, access Help and Support. From the Start screen, type h , and then select Help and Support . *The antennas are not visible from the outsid e of the comput er.
Bottom NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up auto matically to cool internal components and prevent overheating.
Component Description (8) Bluetooth compartment Supports a Blu etooth device. (9) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, an d the memory module slots.
3 Connecting to a network Your computer can tr avel with you wh erever you go. But even at home, you can explor e the globe and access inform ation from millions of we bsites using you r computer and a wire d or wireless network connection. This chapter will hel p you get connected to that world.
The wireless light indicates th e overall power stat e of your wireless devices, n ot the status of individual devices. If the wireless light is white, at least one wireless device is on. If the wireless li ght is off, all wireless devices are off. NOTE: On some models , the wirele ss light is amber when all wirele ss devices are off.
Setting up a WLAN To set up a WLAN an d connect to the In ternet, you need the following eq uipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an I.
Wireless encryption uses security settings to en crypt and decrypt data that is transmitted over the network. For more info rmation, from the Start screen, type h , and then select Help and Support . Connecting to a WLAN To connect to the WLAN, follow these steps: 1.
You may need th e HP Mobile Broadband Mod ule serial number to activate mobile broadband service. The serial number is p rinted on a labe l inside the battery bay of you r computer.
7. Insert the SIM into the SI M slot, and gently push the SIM i nto the slot until it is firmly seated. NOTE: See the image on the batt ery bay to determin e which way the SIM card should be inserted into your computer. 8. Replace the battery. NOTE: HP Mobile Broadba nd will be disabled i f the battery is not replaced.
Using GPS (select models only) Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems. For more information, see the HP GPS and Location software Help.
Connecting to a wired network There are 2 kinds of wired conn ections: local area network (LAN) and mo dem connection. A LAN connection use s a network cable and is much faster than a modem connectio n, which uses a telephone cable. Bot h cables are sold sepa rately.
2. Plug the modem ca ble into the RJ-11 telephone wall jack (2) . NOTE: If the modem cable cont ains noise suppressio n circuitry (3) , which prevents interference from TV and rad io reception, orient the circu itr y end of the cabl e toward the computer.
4 Navigating using the keyboard, touch gestures and pointing devices Your computer allows navi gation using touch gestures (select mode ls only) in addition to the keyboard and mo use. Touch gestures can be used on your computer TouchPad or on a to uch screen (select models only).
Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased sep a rately) by connecting it to one of the USB ports on the computer .
Turning the Touc hPad off and on To turn the Tou chPad off and on, quickly do uble-tap the TouchPad on/off b utton. Using TouchPad gestures Your TouchPad or to uch screen (select mod els only ) allows you to navigate the pointing device on the screen by using your fingers to control the pointer acti on.
Tapping To make an on-scre en selection, us e the tap function on the T ouchPad. ● Point to an item on the screen, and then tap one fin ger on the TouchPad zone to make a selection. Double-tap an item to open it. Scrolling Scrolling is useful for mo ving up, down, or sideways on a page or image.
Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ● Zoom in by placing two fingers tog e ther on th e T ouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers ap art on the Tou chPad zone and then moving your fing ers together.
2-finger click (select models only) 2-finger click allows you to make menu selections for an object on the screen. ● Place two fingers on the To uchPad zone an d pr ess to open the options menu for the selected object. Flicking (select models only) Flicking allows you to navigate th rough scr eens or quickly scroll through d ocuments.
Edge swipes (select models only) Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using ap ps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change setting s.
Left-edge swipe The left-edge swipe accesses yo ur recently opened apps so that you can switch between them quickly. ● Swipe your finger gently fro m the left edge of the T ouchPad to switch between rece ntly opened apps.
Using the keyboard The keyboard and mo use allow you to type ite ms, scroll and to perf orm the same function s as using touch gestures. The keyb oard also allows you to use action keys and hot keys to perform specific functions.
To use a hot key: ▲ Briefly press the fn key, and then briefly press the se cond key of the hot key combination. Hot key combination Description fn + esc Displays system information. fn + f3 Initiates Sleep, which saves your informatio n in system memory.
Using keypads The computer includes an embedded numeric keyp ad. The computer al so supports an optional external numer ic keypad, or an optional exter nal keyboard that includes a numeric keypad.
Turning the embedded nu meric keypad on and off Press fn + num lk to turn on the embedded numeric ke ypad. Press fn + num lk again to turn off the keypad. NOTE: The embedded numeric keyp ad is turned off while an external keyboard or numeric keypad is connected to the compute r.
5 Multimedia Your computer may inclu de the following: ● Integrated speaker(s) ● Integrated micropho ne(s) ● Integrated web cam ● Preinstalled multimedia software ● Multimedia buttons or key.
WARNING! To reduce the risk of personal inju ry, lower the volume setting before puttin g on headphones, earbuds, or a headset. For additional safety information, see th e Regulatory, Saf ety and Environmental Notices . Connecting a microphone To record audio , connect a microphone to the microphone jack on the computer.
To confirm or chang e the audio settings on your computer: 1. From the Start screen, type c , and then select Control Panel from the list of apps. 2. Select Hardware and Sound > Sound . Webcam (select models only) Some computers inclu de an integ rated webcam.
To connect a VGA disp lay device to the external monitor port: 1. Connect the VGA ca ble from the monito r or projector to the VGA port o n the computer as shown. 2. Press fn + f4 to alte rnate the scree n image between 4 display states: ● PC Screen only: View the screen image on the computer only.
To connect a vid eo or audio device to th e DisplayPort: 1. Connect one en d of the DisplayPort cable to the DisplayPort port on the computer. 2. Connect the othe r end of the cable to the vi deo device. 3. Press fn + f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only.
6 Power management NOTE: A computer may have a power button or a power switch. T he term power bu tton is used throughout this gu ide to see both types of power controls. Shutting down the computer CAUTION: Unsaved inf ormation is lost wh en the computer sh uts down.
Setting power options Using power-saving states Sleep is enabled at the fa ctory. When Sleep is initiate d, the power ligh ts blink and the scree n clears.
Enabling and exiting user-initiated Hibernation You can enable u ser-initiated Hibernation a nd change othe r power settings and timeouts using Power Options in Window s Control Pane l: 1. From the Start screen, type c , and then select Control Panel from the list of apps.
Using battery power WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible ba ttery purchased from HP. The computer runs on b a ttery po wer whenever it is not plugge d into external AC power.
Maximizing battery discharge time Battery discharge time varies depending on fe atures yo u use while on battery power. Maximum discharge time gradually decreases as the ba ttery storage capacity naturally deg rades. Tips for maximizing battery discharge time: ● Lower the brightness on the display.
Inserting or removing the battery To insert the battery: 1. Turn the computer upside do wn on a flat surface, with the battery b ay toward you. 2. Insert th e battery (1) into the battery bay until it is seated. The batter y release latch (2) automatically locks the battery into place.
Storing a user-replaceable ba ttery (select mod els only) CAUTION: To reduc e the risk of damag e to a battery, do not expose it to high temp eratures fo r extended perio ds of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove the user-replaceabl e battery and store it separately.
When you connec t the computer to external AC power, th e following ev ents occur: ● The battery be gins to charge. ● If the computer is turned on, the power me ter icon in th e notification area, at the far right of the taskbar, changes app earance.
7 External cards and devices Using Media Card Reader cards (select models only) Optional digita l cards provide secure da ta storag e and convenient data sha r ing. These cards are often used with digital med ia–equipped camera s and PDAs as well as with o ther computers.
Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsiv e system, use the following procedure to safely re move the digital card.
Inserting an ExpressCard CAUTION: To prevent damage to the computer and external media ca rds, do not insert a PC Card into an ExpressCard slot. CAUTION: To reduce the risk of damage to the connectors: Use minimal force when inserti ng an ExpressCa rd.
Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsiv e system, use the following procedure to saf ely remove the ExpressC ard.
Inserting a smart card 1. Hold the card label-side up, and gently slid e the card into the smart card reader until the card is seated. 2. Follow the on-screen instruction s for logging on to the computer using the sma rt card PIN. Removing a smart card ▲ Grasp the edge of the smart card, and then pull it out of the smart car d reader.
Connecting a USB device CAUTION: To reduce the risk of damage to a USB conn ector, use minimal force to connect the device. ▲ Connect the USB cab le for the device to the USB po rt. NOTE: The following illustration may look slightly different than your computer.
Connecting a 1394 device CAUTION: To reduce the risk of damage to a 1394 port connector, use minimal fo rce to connect the device. ▲ To connect a 1394 device to the comp uter, connect the 1394 cable for the device to the 1 3 94 port. You will hear a sound when the de vice has been detected.
Connecting an eSATA device CAUTION: To reduce the risk of damage to an eSATA port connecto r, use minimal force to co nnect the device. ▲ To connect an eSATA de vice to the computer, connect the eSATA cable for the device to the eSATA port. You will hear a sound when the de vice has been detected.
Using optional external devices NOTE: For more information about req uired software and d r ivers, or to learn which computer port to use, see the manufacturer's instructi ons.
Using the docking connector (select models only) The docking conne ctor connects the compu t er to an optiona l docking device. An optional docking device provides addition al ports and connect ors that can be used with the computer. NOTE: The following imag e may look slightly diff er ent than your computer or docking device.
8D r i v e s Handling drives CAUTION: Drives are fragile computer comp onents that must be handle d with care. Re fer to the following caut ions before hand ling drives.
Using hard drives CAUTION: To prevent information loss or an unresponsive system: Save your work and sh ut down the co mputer before adding or replacing a memo ry module or hard drive. If you are not sure wh ether the compu ter is off or in Hibernation, turn the computer on by pressing the power button.
3. Slide the service door toward the front of the co mputer (4 ) and lift (5) to remove the cover. 66 Chapter 8 Drives.
Replacing the service door Replace the service do or after accessing the memory module slot, hard driv e, regulatory label , and other components. To replace the se rvice door: 1. Tilt down the service d oor to align the front e d ge of th e service door ne ar the front edge of the computer (1 ) .
Removing the hard drive To remove the hard drive for the Elite Book: NOTE: The smart card reader is located on top of the h ard drive. Beca use of this, you must first move the smart card read er out of the way before you can access the hard drive. 1.
9. Use the plastic tab to lift the connector side of the hard driv e up at an angle (3) and remove the drive (4) from the computer. To remove the hard drive for th e ProBook: 1. Save your work and shut down the computer. 2. Disconnect AC power and e x ternal devices conn ected to the computer.
Installing a hard drive To install the hard drive for the EliteBook: 1. Insert the hard d rive into the hard drive bay at an angle (1) , and then lay the hard drive flat in the hard drive bay (2) . 2. Pull the plastic tab (3) towa rd the center of the computer to engage th e hard drive with the connector.
8. Connect AC power and e xternal devices to the computer. 9. Turn on th e compute r. To install the hard dr ive for the ProBook: 1. Insert the hard d rive into the hard drive bay at an angle (1) , and then lay the hard drive flat in the hard drive bay (2) .
4. Unplug the p ower cord from the AC outlet. 5. Turn the computer upside down on a fla t surface, with the up grade bay toward you. 6. Remove the battery see ( Inserting or removing the battery on pa ge 51 ). 7. Remove the service door (see Removing the service door o n page 65 ).
To install a ha rd drive in the u pgrade bay: 1. Insert th e hard drive (1) into the up grade bay, and then tig hten the upgra de bay screw (2) . 2. Replace the hard drive screws. 3. Replace the service d oor (see Replac ing the service door on page 67 ).
To remove an optical drive from the upgrade bay: 1. Save your work. 2. Shut down the computer and close the display. 3. Disconnect all extern al hardware devices connected to the computer. 4. Unplug the p ower cord from the AC outlet. 5. Turn the computer upside down on a fla t surface, with the up grade bay toward you.
2. Tighten t he upgrade b ay screw (2 ) . 3. Replace the service d oor (see Replac ing the service door on page 67 ). 4. Insert the battery (see Inserting or remo ving the battery on page 51 ). 5. Turn the computer right-side up, and then reco nnect AC po wer and exter nal devices to the computer.
5. Turn the computer right-side up, and then reco nnect AC po wer and exter nal devices to the computer. 6. Turn on th e compute r. Improving hard drive performance Using Disk Defragmenter As you use the compute r, files on th e hard drive become fra gmented.
Using HP 3D DriveGuard (select mode ls only) HP 3D DriveGuard protects th e hard drive by parking the drive and halting data req uests under either of the following conditions: ● You drop the compu t er. ● You move the compute r with the display cl osed while the computer is running on battery power.
Using HP 3D DriveGuard software The HP 3D DriveGuard so ftware enables you to perform the following tasks: ● Enable and disa ble HP 3D DriveGuard. NOTE: Depending on yo ur user privileges, you ma y be unable to ena ble or disable H P 3D DriveGuard. Pri vileges for non-admini strato r users can be changed by members of an administrator group.
5. Gently press the disc (3) down onto the tray spind le until the disc snaps into place. 6. Close the disc tray. NOTE: After you insert a disc, a short pause is no rmal. If you have no t selected a media player, an AutoPlay dialog box opens. It prompts you to select how you wan t to use the m edia content.
2. Remove the disc (3) from the tray by ge ntly pressing dow n on the spindle while lifting the outer edges of the di sc. Hold the disc by the edg es and avoid touching the flat surfaces. NOTE: If the tra y is not fully acce ssible, tilt the disc carefully as you remove it.
3. Remove the disc (3) from the tray by ge ntly pressing dow n on the spindle while lifting the outer edges of the di sc. Hold the disc by the edg es and avoid touching the flat surfaces. NOTE: If the tra y is not fully accessi ble, tilt the disc carefully as you r emove it.
Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applicatio ns, by sharing an opti cal driv e connected to anothe r computer in your network.
9S e c u r i t y Protecting the computer Standard security features pr ovided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) ca n protect your pe rsonal settings and data from a variety of risks. NOTE: Security solutions are desi gned to act as de terrents.
Computer risk Security feature Unauthorized removal of the computer Security cabl e slot (used with an optional secu rity cable) *Computer Setup is a preinstalled, ROM-based utility that c an be used even when the operating system is not working or will not load.
Setting passwords in Windows Password Function Administrator password* Protects access to a Windows administrator-level account. NOTE: This password cannot be used to access Co mputer Setup contents. User password* Protects access to a Windows user account.
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. DriveLock master password* Protects access to the internal hard drive that is pr otected by DriveLock. It is also used to remove DriveLock p rotection.
Setting a new BIOS administrator password 1. Turn on or restart the compu ter, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of th e screen.
7. When prompted to type your new password ag ain, leave the field empty, and then press enter . 8. To save your change s and exit Compute r Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
5. Use a pointing de vice or the arrow keys to select the hard drive you want to protect, and then press enter . 6. Read the warning. T o continue, select YES . 7. When prompted, type a ma ster password, and then press enter . 8. When prompted, type th e master password again to confirm, and then press enter .
8. When prompted , type the new p assword again to confirm, and then p ress en ter . 9. To save your change s and exit Compute r Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit , and then press enter .
3. Use a pointi ng device or the arrow keys to select Secur ity > Automatic DriveLock , and then press enter . 4. Use a pointi ng device or the arrow keys to select an internal hard drive, and then press enter . 5. Read the warning. T o continue, select YES .
Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program yo u install on your comp uter and/ or n etwork, or it can be a so lution made up of both hardware and software.
Installing an optional security cable NOTE: A security cable is designed to act as a deterr ent, but it may not prevent the computer from being mishan dled or stolen. NOTE: The security cable slot on your computer may look s lightly different from the illustration in this section.
Locating the fingerprint reader The fingerprint rea der is a small metallic sensor that i s located in one of the following areas of your computer: ● Near the bott om of the TouchP ad ● On the rig.
10 Maintenance Adding or replacing memory modules The computer ha s one memory module compartmen t. The capaci ty of the compu t er can be upg raded by adding a memory module to the vacant expansion memory mod ule slot or by upgrading the existing memory modul e in the primary memory modul e slot.
b. Grasp th e edge of th e memory module (2) , and then ge ntly pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch th e components on the memory modul e.
c. Gently press the memory mo dule (3) down, applying pressure to both the left an d right edges of the memo ry module, until the retenti on clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend th e memory module.
CAUTION: Avoid the following cleaning products: Strong s olvents, such a s al cohol, acetone, ammonium chloride, methylene chlorid e , and hydrocarbons, which can p e rmanently damage the surface of the computer. Fibrous materials, su ch as paper towels, which ca n scratch the computer.
Updating programs and drivers HP recommends that you up date your programs and driver s on a regular basis with the la test versions. Go to http://www.hp.com/ support to download the l atest versions. You can also register to receive automatic update n o tifications when they become a vailable.
11 Backup and recovery To protect you r information, use Windows Back up and Restor e to back up individu al files and fold ers, back up your entire hard drive, crea te system repair media (select mo dels only) by using the in stalled optical drive (select models only) or an optional exte rnal optical drive, or create system restore points.
(select models only) are used to st art up (boot) the computer a nd repair the operating system in case of system instability or failure. Yo ur initial and subsequen t backups allow you to restore yo ur data and settings if a failure occurs.
Using the Windows recovery tools To recover informat ion you previo usly backed up: ▲ From the Start screen, type h , and then select Help and Support . To recover your information u s ing Startup Repair, follow these steps: CAUTION: Some Startup Repair options will complete ly erase and reformat the hard drive.
3. If the HP Re covery partit io n is listed, restart the co mputer, and then press esc while the “Press the ESC key for Startup Me nu” message is displayed at the bottom of the screen. 4. Press f11 while the “Press <F11> for recovery” messag e is displayed on th e screen.
To start Refr esh: 1. On the Start screen, point to the far-ri ght upper or lower corner o f the screen to display the charms. 2. Click Settings . 3. Click Change PC setting s in the bottom-right corne r of the scre en, and then select General from the PC settings screen.
Using HP Software Setup HP Software Setu p can be used to rein stall drivers or select so ftware tha t has been corrupt ed or deleted from the system. 1. From the Start screen, type HP Software Setup , and select apps. 2. Open HP So ftware Setup. 3. Follow the on screen directions to re install drivers or select software.
12 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Ou tput System (BIOS), controls communication betwe en all the inpu t and output devices on the system (such as disk drive s, display, keyboard, mous e, and printer).
To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup menus without saving your chan ges: Click the Exit icon in the lower-left corn er of the screen, and then follow the o n-screen instructions.
Updating the BIOS Updated versions of the BIOS ma y be avail able on the HP website. Most BIOS update s on the HP website are packaged in compre ssed files called SoftP aqs . Some download packa ges contain a file n amed Read me.txt, which contains information regarding installing and troubleshooting the file.
NOTE: If you connect your comp uter to a networ k, con s ult the network administrator before installing any software upd ates, especially system BIOS up dates. BIOS installation procedures vary . Follow any instructions that are displayed on the scree n after the download is complete.
To start Advanced System Diagnostics: 1. Turn on or restart the compu ter. While the “Press the ESC ke y for Startup Me nu” message is displayed in the lo wer-left corner of the screen , press esc . When the Startup Menu is displayed, press f2 . 2.
13 Support Contacting support If the information provide d in this user guide or Help and Support doe s not address your que stions, you can contact support. Fo r U.S. support, go to http://www.hp.com/ go/contactHP . For worldwide support, go to http:/ /welcome.
Labels The labels affixed to the computer provid e inform ation you may need wh en you troubleshoot system problems or travel internationa lly with the computer: ● Service label—Provides important.
14 Specifications ● Input power ● Operating environment 113.
Input power The power information in this section may be helpfu l if you plan to travel internationally with the computer. The computer op erates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50 –60 Hz.
Operating environment Factor Metric U.S. Temperature Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Ope.
A Traveling with the computer For best results, follo w these traveling and shipping tips : ● Prepare the comput er for traveling or shipping: ◦ Back up your information.
hazardous locations. If you ar e uncertain of th e policy that applie s to the use of a pa rticular device, ask for authorization to use i t before you turn it on. ● If you are trave ling internationa lly, follow these sugg estions: ◦ Check the computer-related customs re gulations for ea ch country or region on your itinerary.
B Troubleshooting Troubleshooting resources ● Access website links an d additional information about the computer through Help and Support. From the Start screen, type h , and then select Help and Support . NOTE: Some checkup and re pair tools require an Internet connection.
The computer screen is blank If the screen is blank but yo u have not turned off the computer, one or more of these setting s may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly p ress the power b utton. Sleep is an energy-saving fe ature that turns off th e display.
An external device is not working Follow these sugg estions if an external de vice do es not function as expected : ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secu re. ● Be sure th at the device is re ceiving electrical power.
3. Remove the disc (3) from the tray by ge ntly pressing dow n on the spindle while lifting the outer edges of the di sc. Hold the disc by the edg es and avoid touching the flat surfaces. NOTE: If the tra y is not fully accessi ble, tilt the disc carefully as you r emove it.
The computer does not de tect the optical drive If your operating system does not detect an in stalled device, the devi ce driver software may be missing or corrupte d. 1. Remove any discs fro m the optical drive. 2. From the Start screen, type c , select Co ntrol Panel , and then click Sy stem and Security .
The process of burning a disc does not begin, or it stops before completion ● Be sure that all ot her programs ar e closed. ● Turn off Sleep mode. ● Be sure that you are using the right kind of disc for your drive . ● Be sure that the disc is inserted properly.
C Electrostatic discharge Electrostatic discharge is the rele ase of static electricity when tw o objects come into contact—for example, the sho ck you receive wh en you walk across th e carpet and touc h a metal door knob . A discharge of static ele ctricity from fingers or other electrostati c conductors may damage electronic components.
Index Symbols/Numerics 1394 cable, con necting 60 1394 devices connecting 60 defined 59 removing 60 1394 port, identifying 13 A AC adapter, testing 53 accessory battery connector, identifying 18 admin.
removing 90 setting 88 drives external 62 handling 64 hard 62 optical 62 using 65 E electrostatic d ischarge 124 embedded numeric keypad , identifying 8, 39 eSATA cable, connecting 6 1 eSATA devices c.
low battery level 50 M maintenance Disk Cleanup 76 Disk Defragmenter 76 media activity controls 41 Media Card Read er, identifying 13 media hot keys 41 memory module identifying 19 inserting 96 removi.
TouchPad buttons 4, 5 using 30 TouchPad g estures pinching 33 rotating 33 scrolling 32 zooming 33 TouchPad light , identifying 6 TouchPad zone, id entifying 4 traveling with the computer 52, 112, 116 .
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