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user’s guide hp St o rag e W ork s v s80 1/8 a utoloader Part Number: C9265-90001 Edition 2 September 2002 © 2002 Hewlett-Packard Company.
2 Notice hp Storage W orks v s80 1/8 autoloader Notice This docum ent contai ns in formation that is protected by c opy rig h t. Al l ri g ht s a re re s er ve d. N o p a r t of t h i s document may be photocopied, r eproduced , or tr anslated into another language .
hp Storage W orks v s80 1/8 autoloader 3 Notice 2 Typographical Conventions and Terms 2 In This Manual 2 Revision History 2 Updates 2 1 Installing the Autoloader 7 Chapter Over view 7 Installation Ove.
4 hp Stor ageW or ks vs80 1/8 autoloader Importing Cartrid ges 30 Exporting Cartridges 31 Loading Cartridges 32 Unloading Cartridges 33 Write-Protecting Cartridges 34 Maintaining Cartr idges 35 Cleani.
hp Storage W orks v s80 1/8 autoloader 5 Autoload er Specificati ons 72 Environmental Specifications 73 Tape Drive Specifications 74 Media Specifications 75 B Customer Support 77 Appendix Ov erview 77.
6 hp Stor ageW or ks vs80 1/8 autoloader.
Chapter 1 Installing the Autoloader 7 Installing the Autoloader Chapter Over vie w This chapter describes the following: ■ Installation Overview on page 8 ■ Understanding Autoloader Features on pa.
8 Installing the Autoloader Chapter 1 Installation Overvie w Instal ling the autoloader cons ists of the follow ing steps, wh ich ar e explaine d in mor e detail later in this chapter : 1. Choo se a loc at ion for t he autolo ade r ( pag e 12 ). 2 . Unpack and check the autol oader for shipping damage ( page 13 ).
Chapter 1 Installing the Autoloader 9 Understanding Autoloader Featur es The au toloader is a SCSI- 2 Lo w- V oltage Differ ential (L VD ) data stor age dev ice that incorpor ates a Benchmark S tor age Innov ations DL T vs80 tape dri ve and ei ght tape slots.
10 Installing the Autoloader Chapter 1 Product Overvie w Figu re 1 Fr ont P anel Contr ols 1 P ow er sw itch ( recessed) 2 Mailslot 3 F r ont panel LEDs 4 F ront panel L CD scr een 5 Con t rol keys.
Chapter 1 Installing the Autoloader 11 Figu re 2 Re a r Pane l Ove r view 1 6 8-pin S CSI connect ors 2 Fa n v e n t 3 P o wer connector.
12 Installing the Autoloader Chapter 1 Choosing a Location Choose a loc ation that meets the follo wing criter ia (se e T echnical Specifications o n p ag e 7 1 fo r mo re i n form at io n o n s p e c.
Chapter 1 Installing the Autoloader 13 Unpacking t he Autoloader Bef ore y ou begin, c lear a desk or table so that y ou can unpack the a utoloader . Y ou also need to select an open 2U computer r ack locati on or choose a des ktop loc ation ne ar t he s erver that is to be the host for the autolo ader .
14 Installing the Autoloader Chapter 1 Identif ying Pr oduc t Components Accessories Figu re 3 Accessories 1 SCS I C ab l e 2 SCS I Term in a t o r 3 P o wer C able 4 IS V and Regulatory Informati on .
Chapter 1 Installing the Autoloader 15 Rack Kit Components (if rackmount unit) Figu re 4 Rac k Kit Comp onents Mounting Brackets Screws and clip nuts Mounting Rails.
16 Installing the Autoloader Chapter 1 Installing th e Autoloader into a Rack The au toloader f its all standard 19-inch r acks, taking up 2U of space. T o install the au toloader int o a rac k, y ou will need to install t he mounting br ack ets on both sides of the autoloader and the r ails in the selected rack location .
Chapter 1 Installing the Autoloader 17 3. U sing the scr ews and clip nu ts fr om the ra ckmount har dwar e pack age , s e c u re o n e ra i l to e a c h s i d e o f t h e r ac k i n t h e l o c a t i o n i n w h i c h y o u p l a n to install the autoloader .
18 Installing the Autoloader Chapter 1 4. Sli de the autol oader onto the r ails and secur e the mounting br ack et to the ra ck u s i n g t he sc re ws a n d cl i p nu t s fro m t h e ra c k m o u n t h a rd wa re pack age.
Chapter 1 Installing the Autoloader 19 Connecting t he SCSI and P ow er Cables T o c onnect the SCSI and pow er cables to the autoloader , follo w these steps: 1. Shu t down and tur n off the selec ted server . T urn off all attac hed accessory dev ices, such as pr i nter s and other S CSI dev ices.
20 Installing the Autoloader Chapter 1 4. A ttach the ter m inator to t he remaining S CSI connector on the r ear panel of the autoloader (if the autoloader is the last or only devi ce on the SCSI bus). Otherwise , attach the cab le to the next de vi ce on the SCS I bus, and ensure that the last devi ce on the SCSI bus is pr operly ter minate d.
Chapter 1 Installing the Autoloader 21 Prepar ing the Host and V erifying the Connec tion If necessary , install a S CSI hos t adapter , softwar e , and compatible dri ver(s). Re fer to the manuals fo r the host computer and SC SI host adapter f or detailed instru ctions.
2 2 Installing the Autoloader Chapter 1 ■ V er ify the connection between t he autol oader and host b y: — Installing the HP L ibr ary & T ape T ools diagnostic/inst allation chec k utility available a t http://w ww .hp.com/support/T ape T ools .
Chapter 2 Operating the Autoloader 23 Operating the Autoloader Chapter Over vie w This chapter describes the following: ■ Opera tor ’s P anel Ov er vi ew on page 2 4 ■ Understanding the Me nu St.
24 Operating the Autoloader Chapter 2 Oper ator ’s P anel O vervie w The Oper ator's P anel consists of four LEDs , four buttons, and a 2 -line by 16- char acter L CD scr een. The Oper ator's P anel pr ov ides ev erything you need to monitor au toloader statu s and to contr ol all of its functi ons.
Chapter 2 Operating the Autoloader 25 Exportin g the indi cated cartr idge w ill clear t he err or condit ion . See Exporting Cartridges on page 31. If these s ymp toms occur on m ultiple kno wn good cartr idges , consider cl eaning the tape dr ive . See C leaning t he T ape Drive on page 36.
2 6 Operating the Autoloader Chapter 2 LED Indicators The Oper ator's P anel includes four LED indicat ors that pr ov ide a v ariety of infor mation as det aile d in the follo wing table: T able 2 LEDs LED Color De script ion Rea dy/A c tivi ty Gree n Il luminated when pow er is on.
Chapter 2 Operating the Autoloader 2 7 Operator ’s P an el Control Buttons The Operat or’s P an el includes four button s that pro vi de access to all operati ons and infor mation menu s. T able 3 Cont rol But tons Button Description [Cancel] Cancels t he cur re nt menu option an d re turns to the p re vi ous men u lev el or Ho me screen.
28 Operating the Autoloader Chapter 2 Understanding th e Me nu Structure Figure 1 1 Operat or’s P anel Menu Structur e.
Chapter 2 Operating the Autoloader 29 Using Cartridges Bef or e you use t he autoloader , mak e sur e you observ e these gener al rules: ■ Use only DL Ttape IV car tridges. The tape dr iv e in the autoloader can r ead, but no t wr ite DL Ttape I V cartri dges that ar e wr itten in the DL T 4000 for mat .
30 Operating the Autoload er Chapter 2 Importing Car tridges Caution P erf or ming an import or export o f media dur ing a dat a back up may r esult in adve rse r esults, whi ch could include back up failur e or other err ors. This option f orces the aut oloader to import a cartridge int o a spe cif ic empty slot on the car ousel .
Chapter 2 Operating the Autoloader 31 Figu re 1 2 Importing a Cartri dge Ex po rti ng Ca rtr idg es Caution P erf or ming an import or export o f media dur ing a dat a back up may r esult in adve rse r esults, whi ch could include back up failur e or other err ors.
3 2 Operating the Autoloader Chapter 2 Figu re 1 3 Exporting a Cart r idge Loading Cartridges This option loads a ca rtri dge fr om the autoloader car ousel into the tape dri ve .
Chapter 2 Operating the Autoloader 33 Unloading Cartridges This option unloads the cartri dge fr om the tape dri ve into its or iginal slot . T o use this op tion, f ollo w these steps: 1. F r om the Home Scr een or main menu , pre ss the [+] or [-] button until Comm ands appear s on the top line of the L CD sc reen .
34 Operating the Autoloader Chapter 2 W rite -Pr otec ting Car tridges All ca rtridges have a write -protect switch to pr event accidental erasure of data.
Chapter 2 Operating the Autoloader 35 Maintaining Car tridges T o ensure t he longest po ssible life fo r all of yo ur DL Ttape IV cartr idges , foll ow these guidelines : ■ Do not dr op or str ik e a cartri dge . Exc essiv e shock c an displace the t ape leader , making the cartri dge unusable and possibl y damagi ng the autolo ad er .
36 Operating the Autoloader Chapter 2 Cleaning th e T ape Driv e When th e Clean Dri ve LED is on , the aut oloader's tape dr iv e needs to be cleaned . An illuminated M edia Attention LED or an e xc lamation point (!) in the in ventory displa y may also indicate that the tape dr iv e needs to be cleane d .
Chapter 2 Operating the Autoloader 3 7 T o clean the ta pe dri ve , follo w these st eps: 1. F r om the Home Scr een or main menu , pre ss the [+] or [-] button until Comm ands appear s on the top line of the L CD sc reen . Pres s [Enter] . 2. P re s s t h e [+] or [-] button until Clean Dr iv e appear s on the L CD sc ree n.
38 Operating the Autoloader Chapter 2 Creating an In ventory of Cartridges This option w ill build a new in vent ory of car tr idges in the autoloade r . T o use this option , follo w these steps: 1. F r om the Home Scr een or main menu , pre ss the [+] or [-] button until Comm ands appear s on the to p line of the L CD sc reen .
Chapter 3 Autoloader Administration 39 Autoloader Administration Chapter Over vie w This chapter describes the following: ■ Configuring the Autoloader on page 40 ■ Updating Fir mware on page 45 .
40 Autoloader Administration Chapter 3 Configuring the Autoloader The Conf igur ation menu pr ovi des access to the follo wing autoloader confi guration opti ons: ■ Resett ing the auto load er ■ S.
Chapter 3 Autoloader Administration 41 Cha ngin g the S CSI ID This opti on changes the S CSI ID the a utoloader u ses. The a utoloade r opera tes as a si ngle SCSI de vice with two Logi cal Unit Nu mbers (L UNs): one LUN (0) is for the tape dri ve , and the other (1) is for the autoloader roboti cs.
4 2 Autoloader Administr ation Chapter 3 Setting the Autoloader Operating Mode The au toloader operating mode is deter m ined b y whether or not you are using back up softw are that can contr o l the aut oloader roboti cs. If y ou are u sing such softwar e, then the a utoloader oper ates in Random mode .
Chapter 3 Autoloader Administration 43 Circular Mode Note Cir cular mode is on ly app licable when the aut oloader is in Sequential mode . This opti on turns Cir cular mode on or off .
44 Autoloader Administration Chapter 3 Autoload Mod e Note Auto load mode is only applicab le if the autoloader is in Sequential mode . This opti on turns Au toload mode on or off .
Chapter 3 Autoloader Administration 45 Updating F irmw are Caution Do not p ow er cycle or r eset the autoloader during the upgr ade pr oces s. Doing so could cause the autoloader to become inoper able.
46 Autoloader Administra tion Chapter 3 Using a Fir mw are Upgr ade T ape Note The pr efer red method to update f irmw are is b y using HP Libr ary & T ape T ools (see Using HP L ibrary & T ape T ools on page 4 5) . A f irm war e upgr ade ta pe can only be ob tained b y an HP se r v ice r epresentati ve.
Chapter 3 Autoloader Administration 4 7 Note If the cartrid ge is not a vali d code update cartri dge, the L CD will tem por aril y displa y er ro r code “ BC , ” the autoloader will reset , the cartr idge w i ll be ex ported , and the L CD will displa y Bad upgrade tap e .
48 Autoloader Administration Chapter 3 Running the Autoloader S y stem T est Caution R u nning the sy stem test for extended peri od s of ti me will reduce the life of your autoloader .
Chapter 3 Autoloader Administration 49 Retr iev ing Information About the Autoload er The Information menu pr ovides acces s to i nformation ab out the autoloader , includi ng the cycle cou nt , err or log, and firm war e re vision.
50 Autoloader Administra tion Chapter 3 Note Err ors will sho w as “X X YY” . “YY” r epr esents t he specifi c er ror code , and “X X” repr esents non pertinent addre ss codes. Additi onally , err ors r ange fr om 0 to -63, whe re 0 is the ne west er ror an d -63 is the oldest .
Chapter 4 Diagnostics and Tr oubleshooting 51 Diagnostics and Troubleshooting Chapter Over vie w This chapter describes the following: ■ Using HP Libr ar y & T ape T ools to Diagnose Problems on.
5 2 Diagnostics and T roubleshooting Chapter 4 Using HP L ibrary & T ape T ools to Diagnose Pr oblems Wit h HP Libr ary & T ape T ools installed o n the host se r v er , you can do t he f ollo wing: ■ Identi fy all SC SI de vi ces connect ed to y our sy stem .
Chapter 4 Diagnostics and Tr oubleshooting 53 T roubleshooting Installation Pr oblems Pr oblems encountered during the installation of the autoloader are u sua lly caused b y impr oper S CSI bus conf igur ation , applicati on softwar e confi gurati on er ror s, or b y an incorr e c tl y c onfi gu r ed operating s ystem .
54 Diagnostics and T roubleshooting Chapter 4 T o terminate th e autoloader , locate the terminator in the acc essori es pack age and pr ess it fir m ly in to eithe r of the two S CSI connector s on the r ea r panel of the autoloader . S ecur e the terminator by tightening the f inger -scr ew s until snug .
Chapter 4 Diagnostics and Tr oubleshooting 55 T roubleshooting Common Pr oblems This sectio n includes infor mation on tr oubleshooting common au toloader pr oblem s. If these procedu r es fai l , co ntact your ser vi ce repr esentat iv e for fu rther assis tance .
5 6 Diagnostics and T roubleshooting Chapter 4 Ta p e s t u c k i n d ri v e . ■ P ow er cycle the autoloader , allow it to complete init iali zation (may ta ke as long as 1 0 m inute s) , and the n retr y un lo adi ng the tape using the aut oloader Operator ’s P anel controls .
Chapter 4 Diagnostics and Tr oubleshooting 57 Cannot wr i te to or r ead fr om tape. ■ Mak e sure t hat the cartr idge is wr ite enabled (mo v e the wr ite- pr otect swit ch to the ena bled position). ■ Make sur e that the cartri dge is a DL TtapeIV that has not been wr itten using an incompatible for mat .
58 Diagnostics and T roubleshooting Chapter 4 SCSI ID Changed dr iv e SCS I ID, but the host server does not re c o g n ize t he n ew I D. ■ Ma ke su re tha t a ll SCSI devices on the sa me bus h ave u nique I D num b ers. ■ If t h e SCS I bu s i s na rrow ( 50 - pi n ) o n ly SCS I I D s 0 th rou g h 7 a re available.
Chapter 4 Diagnostics and Tr oubleshooting 5 9 Cleaning R ecur ring c leaning mess age or media attenti on light . ■ Mak e sure y ou ar e using a DL T vs80 compatible cl eaning cartri dge. ■ Re place the ex isting cleaning cartri dge with a ne w one.
60 Diagnostics and T roubleshooting Chapter 4 Media is r ej ected b y the tape dri ve . Rest ore f rom t ape NOT successf ul. ■ Y ou attempted to load media with an in valid f ormat (DL T 7 000 or D.
Chapter 4 Diagnostics and Tr oubleshooting 61 Bad/defecti ve/contaminated media ■ If the Media Att enti on LED is clear ed using a cl eaning cartr idg e and then imm ediately r eappea rs each time a.
6 2 Diagnostics and T roubleshooting Chapter 4 Rem oving St uc k C ar t rid g es If the au toloade r expe ri ences a se v ere mechanical p ro blem or if y ou need to r emo ve cartr idges beca use of a.
Chapter 4 Diagnostics and Tr oubleshooting 63 5. Loosen the autolo ader cover by remov in g the fiv e scre ws on the back of the autoloader , and the scr ew s on each side of the autoloader . Figu re 1 5 Re move I n d ic at e d B ac k C ove r S crews 6.
64 Diagnostics and T roubleshooting Chapter 4 7 . Remo ve the cartridge carr ier that contains the tape you want to r emov e by lifting the carr ier up and out of the au toloader .
Chapter 4 Diagnostics and Tr oubleshooting 65 9 . After r emov ing the cart ri dges fr om the desir ed c arr ier s, r einstall each carr ier on the aut oloader belt (se e Fig ur e 1 7 ). — Make sur e that the r oller s on the bottom of the car ri er ar e aligned in the carrie r t r acks.
66 Diagnostics and T roubleshooting Chapter 4 Autoloader Error Codes If an err or occurs during oper ation of the autoloader , the autoloader stops the cur ren t oper ation an d displa ys an er ror code on the t op line of the L CD scr een.
Chapter 4 Diagnostics and Tr oubleshooting 6 7 3 0 83 Inv entory not valid. The cartr idge in ven tory is not valid becau se of manual changes or pr evi ous f atal err ors . Update the inv entory using the R e- in ventory option in the Con figuration me nu .
68 Diagnostics and T roubleshooting Chapter 4 3 0 9 4 Cartri dge unload err or . A failur e occur red w hile trying to unl oad a cartri dge fr om the dri ve to its slot . 3 0 95 Import er r or . An er r or occur r ed while trying t o import a data cartri dge to a carou sel slot .
Chapter 4 Diagnostics and Tr oubleshooting 6 9 3 0 B1 RAM e r r or . C yc le power on the a utoloader and attempt the oper ation again. If the er ror r ecurs, contac t your techni cal support r epr esent ativ e. 3 0 B2 NVR AM er r or . C yc le power on the a utoloader and attempt the oper ation again.
7 0 Diagnostics and T roubleshooting Chapter 4.
App en dix A App en dix O ver vi ew 71 Technical Specifications Appendix Ov er vie w This appendi x descr ibes the foll ow ing: ■ Autoloader Specifications on page 7 2 ■ Envir onmental Specific at.
7 2 Autoloader Specifications Appendix A Autoloader Specifications T able 6 Autoload er Specif ications Cha ract er is tic Specific ation Height Pa c k a g e d Unpackaged 205 mm (8.0 in) 84 mm (3. 34 in) Wid th Pa c k a g e d Unpackaged 600 mm (2 3.6 in) 419 mm (16.
Appendix A Env ironmental Specifications 7 3 Env ironmental Specifications T able 7 Env i r onment al Specif ications Cha ract er is tic Specific ation Temperature/ humidity Oper ating 10º to 3 5º C.
7 4 T ape Driv e Specifications Appendix A T ape Dri ve Specif ications T able 8 DL T vs80 Dr iv e Spec ifi cations Description DL T1 (vs80) Re a d/ w ri te t ra n s fer ra t e: m a xi m um sus tained (DL T T ype IV media ) Non-compr essed mode: 3 .0 MB/second Compr essed (2:1 typi cal) : 6.
Appendix A Media Specifications 7 5 M edia Specifications T able 9 M edia Spec ifi cations Char acte ri sti c D L T T ype IV Me dia DL T1 for matted capacity 40 GB (non-compr essed 80 GB (2:1 typ ical compr ession) Basi c descr iption 0.5 inc h (metal partic le) T ape length 5 5 7 meter s (18 28 f eet) Cartr idge dimensions 10.
7 6 Media Specifications Appendix A.
App en dix B App en dix O ver vi ew 77 Customer Support Appendix Ov er vie w This appendi x descr ibes the foll ow ing: ■ Registering Y our Product on page 7 8 ■ Ser vice Options on pa ge 7 9 ■ .
7 8 Registering Y our Product Appendix B Register ing Y our Pr oduc t R egister ing your pr oduct ensur es fast and eas y access to He wlett -P ack ar d Cust omer Support.
Appendix B Service Options 7 9 Service Options HP servi ce options upgr ade the war r anty on your ta pe autoloade r . A wi de r ange of war ranty options ar e avail able to meet y our business u ptime needs. SupportP ac ks Support P acks are available wi th in 1 8 0 d ays o f yo u r p u rc h a s e.
80 Contacting HP Customer Support Appendix B Contacting HP Custom er Suppor t If your a utoloader fails dur ing the war r an ty peri od and the su ggesti ons in the documen tation do not sol ve the pr oblem, yo u can recei ve su pport by do ing the f ollo wing: ■ Access HP Support on the W orld Wi de W eb at http :/ /www .
Appendix B Contacting HP Custome r Support 81 Backup S oft w are Support While the autoloader pr oduct it self is supported b y Hewlett-P ack ard , all softw ar e prod ucts ar e support ed by in div idual s oftwar e vendo rs.
82 Contacting HP Customer Support Appendix B ■ Unite d States (9 7 0) 63 5-1500 ; Monday - F rida y , 7 am - 5pm Mount ain Time ■ Ve n e z u e l a 800 4 7 888 (Caraca s 20 7 8488) European Customer Support Centers Monday - F ri day , 8:30 - 18: 00 (C.
Appendix B Contacting HP Custome r Support 83 ■ Net herl ands + 31 (0) 20 606 8 7 51 ■ Norw ay + 4 7 22 11 6 29 9 ■ Po r t u g a l + 351 (0)1 318 00 6 5 ■ Spa in + 34 90 2 321 12 3 ■ Swe d e.
84 Contacting HP Customer Support Appendix B ■ Ko re a + 8 2 2 32 7 0 0 7 00 ■ Outsi de Seoul 080 999 0 7 00 ■ Mala ys ia + 60 3 29 5 256 6 ■ Ne w Zealan d + 64 9 35 6 6640 ■ Pe n a n g 1 30.
Appendix B W arranty Infor mation 8 5 W a rrant y Inform at ion HP Produc ts: HP Stor age W orks vs80 1/8 A utoloader Dur ation of limited war ran t y: One y ear 1. HP w arr ants HP hard war e , accessori es, and supplies against de fects in mat eri als and w or kmanship f or the pe ri od spec ifi ed abo ve .
86 W arranty Inf ormation Appendix B T O THE EXTENT ALL O WED B Y L OCAL L A W , THE REMED IES IN THIS W ARR ANTY S T A TEMENT ARE THE CUST OMER’S SOLE AND EX CLU SIVE REMEDIES .
87 A accessories 14 altitude specifications 73 Asia-Pacific telephone suppor t 83 autoloader registration 78 autoloader acce ssories 14 autoloader installation 8 autoloader reset 40 autoloader test 48.
88 I importing cartridges 30 information cycle count 49 event log 49 warranty 2 information, gathered before contacting support 80 installation cabling 19 driver 21 HBA 21 powering on 19 rack 16 softw.
89 Tape Tools 21 , 45 tapes 29 stuck 62 temperature and humidity spec- ifications 73 test system 48 troubleshooting 53 troubleshooting table 55 typographical conventions 2 U unloading cartridges 33 un.
90.
Een belangrijk punt na aankoop van elk apparaat HP (Hewlett-Packard) vs80 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen HP (Hewlett-Packard) vs80 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens HP (Hewlett-Packard) vs80 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding HP (Hewlett-Packard) vs80 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over HP (Hewlett-Packard) vs80 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van HP (Hewlett-Packard) vs80 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de HP (Hewlett-Packard) vs80 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met HP (Hewlett-Packard) vs80 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
