Gebruiksaanwijzing /service van het product KAROO van de fabrikant Kingston Technology
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U se r guide How to get st arted, s olv e pr oblems , and start s ur ng.
2 KAROO TECHNICAL HELP DESK 01482 606 101 Contents Getting started and personalising your account • Y our user name • Y our inter net login How to get the most out of your service • How to get t.
3 W elcome to Karoo! Y ou will be r eceiving your router shortly . This will come with a Quick Start guide, which will tell you how to install it. Just follow the instructions on the guide, entering your username and password (confirmed on your welcome letter) where pr ompted.
4 KAROO TECHNICAL HELP DESK 01482 606 101 Signing up to Karoo Br oadband is not simply about getting online. We want you to experience everything the internet has to offer , so in this section we explain how to achieve the best possible performance.
5 Tips for top speeds Tip 1: Use your main phone socket Wherever possible, use your main telephone socket to connect to your broadband service. Tip 2: Check your micro-filters Micro-filters should be fitted to all your home telephone extensions e.g.
6 KAROO TECHNICAL HELP DESK 01482 606 101 Using your br oadband product GB usage allowances Y our new Kar oo product comes complete with an inclusive GB usage allowance. Everything you send or receive over the internet uses bits of data, whether it’ s a web page, an email, a music track or a video clip.
7 Checking your usage All usage is monitored in the Kar oo Control Panel which can be accessed within “My Account” at www .karoo.co.uk Y ou will be presented with a login screen – enter your internet connection username and password her e, e.g: username: paul72, password: broadband .
8 KAROO TECHNICAL HELP DESK 01482 606 101 Using your br oadband product In the example above, the customer has been online with us since 18 December 2007, and has had three months on a usage based pr oduct. As you can see by the usage shown in green, they did not exceed their usage allowance in the first two months, downloading only 0.
9 Y our email addr ess Signing up to broadband gives you your very own email addr ess. Y our username will form part of your email address. So for example, if Paul Smith’ s username is paul72 , his email address would be paul72@paul72.karoo.co.uk Fill in the following boxes to determine your main email address.
10 KAROO TECHNICAL HELP DESK 01482 606 101 Setting up mor e than one email account Depend ing on w hich Kar oo package you ar e on, you may get mor e tha n one em ail mail box, so that you can per sonalise email a ccounts for dif fer ent members of the household.
11 In addition to spam filtering you can also block certain file attachment types. T o do this: • Select the option you requir e [Executable Files, Java, Perl and .bin Files, or Media Files] Please note: When you select one of the attachment filters, every file type within that category will be blocked.
12 KAROO TECHNICAL HELP DESK 01482 606 101 Pr oblems with your router If you are experiencing pr oblems with your router , try the following procedures. Configure your Internet Explorer corr ectly for a Router . • Open Internet Explorer and click on ‘T ools’, ‘Internet Options’ and then ‘Connections’.
13 Configur e your wireless r outer securely If you are using a NetGear wir eless router we r ecommend that you secure your network so anonymous users cannot hijack your connection.
14 KAROO TECHNICAL HELP DESK 01482 606 101 Useful Kar oo settings Here’ s an overview of additional settings that may be requir ed for your Karoo account. These will be particularly useful if you are using your own modem/ ro uter , as y ou may n eed to ad just a f ew setti ngs to e nsure that th e device works on the Karoo service.
15 Support boundaries Although we are her e to do our best to get you online, the Karoo T echnical Helpdesk work within a series of Support Boundaries to ensure that all analysts on the Helpdesk are of fering a consistent and appropriate level of support to our c ustomers.
U se r guide How to get st arted, s olv e pr oblems , and start s ur ng Cont act If you have any mor e question s or queries , just give us a call or send us an email … Cus tomer Serv ices Monday to F riday 8am - 8pm Satur day 9am - 5pm T el: 01482 602 444 or email cust omerserv ice s@karoo .
Een belangrijk punt na aankoop van elk apparaat Kingston Technology KAROO (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Kingston Technology KAROO heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Kingston Technology KAROO vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Kingston Technology KAROO leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Kingston Technology KAROO krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Kingston Technology KAROO bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Kingston Technology KAROO kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Kingston Technology KAROO . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
