Gebruiksaanwijzing /service van het product FB500 van de fabrikant KVH Industries
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T racPhone FB250 & FB500 User’ s Guide T racPhone FleetBroadband FB250 & FB500 TPFB250_500_Thrane_UG_Cvr_1.08 1/28/08 2:38 PM Page 1.
T racPhone FB250 & FB500 User’ s Guide The KVH ® Industries’ TracPhone ® FB250/FB500 system, manufactured by Thrane & Thrane, delivers high-speed data and voice communications via satellite through Inmarsat’s Broadban d Global Area Network (BGAN ).
T rademark Information TracPhone, KVH, and the unique li ght-colored dome with c ontrasting baseplate are registered trademarks of KVH Industries. Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.
iii Safety summary 1 The following general safety precau tions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufact ure and intended use of the equipment.
iv Distance to other equipment Do not move the antenna closer to radars than the minim um safe distance specified in the installation manual - it may c ause damage to the antenna. The equipment must be insta lled with the following minimum saf e distances to magnetic s teering compass: TracPhone terminal: min.
v Grounding, cables and connections To minimize shock hazard, the equipment chas sis and cabinet must be connected to an electrical ground. Both terminal and antenna must be grounded to the vehicle. For furthe r grounding information refer to the Installation manual.
vi About the manual 2 Intended readers This manual is a user manual for the TracPhone FB500 system and the TracPhone FB250 system. The re aders of the manual include anyone who is using or intends to use one of these two systems. No specific skills are requi red to operate the TracPhone system.
vii This manual may not always reflect the latest software functionality of your terminal. To obtain the latest version of the manual, please visit www.
viii Typography In this manual, typography is used as indicated below: Bold is use d for th e following purposes: • To emphasize words. Example: “Do not touch the antenna ”. • To indicate what the user should select in the user interface. Example: “Select SETTINGS > LAN ”.
ix Table of Contents Safety summary ............................... ................................. iii About the manual ................................................... ........... vi Chapter 1 Introduction Welcome ..............................
Table of Contents x General ................................... .........................................35 Using a phone or fax machine ..........................................38 Using a computer .......................................... .........
Table of Contents xi Uploading software ....................................................... .. 154 Part numbers ......................................................... ......... 155 Troubleshooting guide .........................................
Table of Contents xii BGAN-X_UM.book Page x ii Wednesday, April 3 0, 2008 12:48 PM.
1 Chapter 1 11111 Introduction Introduction 1 Welcome Congratulations on the purchase of your TracPhone system! TracPhone FB500 and TracPhone FB250 ar e maritime broadband systems, providing simultaneous high-speed data and voi ce communication via satellite through the Broadband Global Area Network (BGAN).
Chapter 1: Introduction 2 In this chapter Applications incl ude: • Internet browsing •E - m a i l • Phone and fax services • Large file transfers • Video conferencing and Streaming • VPN (.
Chapter 1: Introduction Features and interfaces 3 11111 Introduction Features and interfaces The TracPhone syst em offers the fo llowing features and interfaces: Simultaneous voice and data commun.
Chapter 1: Introduction 4M a i n u n i t s Main units TracPhone FB500/ TracPhone FB250 The main difference betwee n the TracPhone FB500 system and the TracPhone FB250 system lies in the antenna. • TracPhone FB500 u s e s a n F B 5 0 0 a n t e n n a , w h i c h i s a m a r i t i m e B G A N C l a s s 8 antenna.
Chapter 1: Introduction Main units 5 11111 Introduction TracPhone antennas TracPhone FB500 antenna The TracPhone FB500 syste m uses the FB500 antenna, which is a mari time BGAN antenna. The antenna contains all functions for satellite tracking, including a GPS system.
Chapter 1: Introduction 6M a i n u n i t s TracPhone FB250 antenna The TracPhone FB250 system uses the FB250 antenna, which is a medium size, maritime BGAN phased array antenna. For information on how to install the an tenna, refer to the installation manual.
Chapter 1: Introduction Main units 7 11111 Introduction TracPhone terminal Overview Whether you have purchased a TracPhone FB500 system or a TracPhone FB250 system, the terminal is basically the sa me. For this reason this section cov ers both systems.
Chapter 1: Introduction 8M a i n u n i t s SIM card The terminal has a SIM slot (Su bscri ber Identity Module) located in the connector panel behind a small cover plate. The terminal requires a de dicated FleetBroa dband SIM card, which is acquired from your Airtime Provider.
Chapter 1: Introduction Main units 9 11111 Introduction IP handset and cradle IP handset The IP handset communicate s using Internet protocols. The handse t is not strictly dedicated to the TracPhone system, but can also be used in a public network as a standard IP telephone.
Chapter 1: Introduction 10 Main unit s IP cradle The IP cradle serves as a holder for the IP handset. The cradle connects to the coil cord from the handset and, using an Ethernet cable, to the terminal.
Chapter 1: Introduction The Inmarsat BGAN sy stem 11 11111 Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile sate llite service that offers high-speed data up to 492 k bps and voice telephony.
Chapter 1: Introduction 12 The Inmarsat BGAN system Coverage The Inmarsat BGAN servic es are based on geostationary sate llites situated above the equator. Each satellite co vers a certain area (footprint). The coverage map below shows the f ootprints of the BGAN system.
Chapter 1: Introduction The Inmarsat BGAN sy stem 13 11111 Introduction Overview of the BGAN FleetBroadband system A complete BGAN FleetBroadband system may include the TracPhone terminal with connected peripherals, a TracPhone FB500 antenna or a TracPhone FB250 antenna, the BGAN satelli te, and the Satellit e Ac cess Station (SAS).
Chapter 1: Introduction 14 The Inmarsat BGAN system The BGAN services Supported services The services currently su pported by BGAN comprise: • A Packet Switched connection to the Internet • A Circ.
Chapter 1: Introduction The Inmarsat BGAN sy stem 15 11111 Introduction Circuit switched (dialed) service The following types of circuit sw itched connection are avail able: • Standard Voice. A low-tariff connection for voice on ly. The voice si gnal is compressed to 4.
Chapter 1: Introduction 16 The Inmarsat BGAN system Limitations SIM lock The supplier may SIM lock the terminal to a specific provider. For further information, contact your supplier. Limitations in available services The services available depe nd on your airtime subs cription.
Chapter 1: Introduction Matrix of s ervices and i nterfaces 17 11111 Introduction Matrix of services and interfaces The following table shows which serv ices can be acce ssed from which interfaces on the terminal, an d whic h types of equipment can be used.
Chapter 1: Introduction 18 What’s next? What’s next? This chapter has provided an overvi ew of the BGAN system and of the TracPhone system. The next chapters will go into more de tail about how to set up and use your system. The following chapt er, Getting started , explains how to start up the system.
19 Chapter 2 22222 Getting started Getting started 2 In this chapter This chapter describes how to start up the system and make the first call or data session. For information on how to install the system, insert SIM card and connect cables, refer to the installation manual for the TracPhone FB500 and TracPhone FB250 systems.
Chapter 2: Getting started 20 Before you sta rt Connector panel The drawing below shows the conne ctor panel of the terminal. For information on how to connect to each interface, refer to the installation manual for the TracPhone FB500 and TracPhone FB250 systems.
Chapter 2: Getting started Starting up t he terminal 21 22222 Getting started Starting up the terminal SIM card Note that the TracPhone termina l requires a SIM card dedicated to FleetBroadband. The terminal can only access the B GAN network wh en the right type of SIM card is installed.
Chapter 2: Getting started 22 Starting up the terminal Switching on the terminal Using the Power switch To switch on the term inal, use the Power swit ch in the connector panel. It normally takes one or two seconds f or the terminal to switch on. Using the ignition system Normally the ignition function is not us ed in maritime installations.
Chapter 2: Getting started Starting up t he terminal 23 22222 Getting started you can always switch the terminal ba ck on with the remote switch. The standby current when the remote switch is off is max. 2 mA. For further information on the remote on/off functio n, refer t o the installation manual for the TracPhone systems.
Chapter 2: Getting started 24 Connecting the IP handset Connecting the IP handset Power supply The IP handset is powered from the LAN interface, using Power over Ethernet. Starting up the IP handset The following procedure is for the TracPho ne FleetBroadband IP handset.
Chapter 2: Getting started Connecting a computer 25 22222 Getting started Connecting a computer Before connecting to the LAN interface For the LAN interface to work withou t any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatical ly.
Chapter 2: Getting started 26 Entering the SIM PI N for the terminal Entering the SIM PIN for the terminal Overview Depending on your SIM card, you may have to enter a SIM PIN to use the system. You can enter the PIN using a st andard phone or ISDN phone, the IP handset or the web interface.
Chapter 2: Getting started Entering the SIM PIN for the terminal 27 22222 Getting started Wrong PIN Analog phone or ISDN phone : If, instead of the busy tone or dialing tone, yo u continue to hear 2 beeps - pause - 2 beeps - etc., it means the PIN was not accepted.
Chapter 2: Getting started 28 Entering the SIM PIN for the terminal Entering the PIN using the web interface To enter the PIN Do as follows: 1. On a computer conne cted to the te rminal, open your browser and enter the IP address of the t erminal. Refer to Using t he web interface on page 57.
Chapter 2: Getting started Entering the SIM PIN for the terminal 29 22222 Getting started Wrong PIN You have 3 attempts to enter the PI N in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card.
Chapter 2: Getting started 30 Registering on the BGAN network Registering on the BGAN network Registration procedure When the SIM PIN is accepted by the terminal, the TracPhone system start s the registration procedure on the BGAN network.
Chapter 2: Getting started Registering on the BGAN network 31 22222 Getting started LED indications during th e registration procedure This table shows how the startup proc edure is signaled with th e light indicators. If an error occurs, the indicato rs will light yellow or red, depending on the severity of the error.
Chapter 2: Getting started 32 Making the first call Making the first call Introduction When the Antenna and Terminal indicato rs in the LED panel on the terminal both light steady green, you are ready to make or receive the first call. The following section s provide a short guide to mak ing calls.
Chapter 2: Getting started What’s next? 33 22222 Getting started • Mobile number : The mobile number of the te rminal you are calling. The first part of the number is always 87 0, which is the “country code” for the BGAN system. Example: If you are calling from Denm ark an d the mobile number for 3.
Chapter 2: Getting started 34 What’s next? BGAN-X_UM.book Page 3 4 Wednesday, April 30, 2008 12:48 PM.
35 Chapter 3 33333 Operating t he system Operating the system 3 In this chapter This chapter describes how to use the TracPhone system s. It does not describe advanced configur ation of interfaces. For this type of information, refer to the “Configuring.
Chapter 3: Operating the system 36 General The IP handset When you connect the IP handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal.
Chapter 3: Operating the system General 37 33333 Operating t he system Services and interfaces The following table shows the possible combinations of services and interfaces, and which types of equipment can be used. Service Interface on the terminal Phone/Fax LAN (PoE) ISDN Circuit Switched 3.
Chapter 3: Operating the system 38 Using a phone or fax machine Using a phone or fax machine Available interfaces Three types of voice equipment connect to the termina l: Standard analog phone or G3 fax machine : The terminal has two phone connectors for connecting standard analog phones or fax machines.
Chapter 3: Operating the system Using a phone or fax machine 39 33333 Operating t he system Selecting the call type Definition The phone connection can use one of the following call types: • Standard Voice , which is a low-tariff voice connection compressed to 4.
Chapter 3: Operating the system 40 Using a phone or fax machine For further information, see Configuring the Phone/Fax interface on page 90. • IP handset . Sele ct the call type for e ach handset in the web interface under SETTINGS > IP Handset > Call settings .
Chapter 3: Operating the system Using a phone or fax machine 41 33333 Operating t he system Phone numbers for incoming 3.1 kHz Audio and Standard Voice 3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a phone connected to th e terminal can select whether to use 3.
Chapter 3: Operating the system 42 Using a phone or fax machine Making or receiv ing a phone call Analog phone, ISDN phone or IP handset There are different me thods for activati ng a call, depending on the type of phone: • Analog phone or ISDN phone: Dial # after the number.
Chapter 3: Operating the system Using a phone or fax machine 43 33333 Operating t he system If there was an error establishing the connection, refer to the Troubleshooting Guide on page 157. If you are using the IP handset, th e handset may show an error message.
Chapter 3: Operating the system 44 Using a phone or fax machine Making a call to the terminal To make a call to a phone connected to the terminal, dial + <Mobile number> • + is the prefix used in front of the country code for international calls.
Chapter 3: Operating the system Using a phone or fax machine 45 33333 Operating t he system Dialing functions Special-purpose numbers There are a number of dialing functions available in the terminal. The following list shows the allocated spec ial-purpose num bers for the terminal.
Chapter 3: Operating the system 46 Using a phone or fax machine Dialing prefixes Apart from th e numbers above , the te rminal uses the following dialing prefixes: • 1* before the phone number will force the connection to use Standard Voice . • 2* before the phone number will forc e the connection to use 3.
Chapter 3: Operating the system Using a phone or fax machine 47 33333 Operating t he system Handling waiting calls During a call, if a second party attemp ts to make contact with you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 sec onds, then two beep s again etc.
Chapter 3: Operating the system 48 Using a phone or fax machine Holding a call During a call, you may place the initial ca ll on hold while another call is made. Note The phone must have an R key to be able to use these functions. If you want to: Do as follows: Place a call on hold.
Chapter 3: Operating the system Using a phone or fax machine 49 33333 Operating t he system Transferring a call When you receive a call, you can transfer this call to another phone connected to the terminal. To transfer the incoming call to another phone or headset, do as follows: 1.
Chapter 3: Operating the system 50 Using a phone or fax machine Sending or receiving a fax message Handling delays When sending or receiving fax messa ges over satellite, both fax units must be capable of handling longer delays with out timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays.
Chapter 3: Operating the system Using a phone or fax machine 51 33333 Operating t he system Sending a fax message to the terminal To send a fax mes sage to the terminal, dial + <Mobile number> # • + is the prefix used in front of th e country code for international calls.
Chapter 3: Operating the system 52 Using a computer Using a computer Interfaces The terminal has four LAN connectors for connecting computers or other LAN equipment. For information on how to connect to the interfac es, see the installation manual for the TracPhone FB500 and TracPhone FB250 systems.
Chapter 3: Operating the system Using a computer 53 33333 Operating t he system ideal for time critical applicat ions like live video over IP. The user pays for the duration of the connection (per minute charge). You can set up various types of connectio n using the profiles and traffic flow filters.
Chapter 3: Operating the system 54 Using a computer For further information, see Using profiles on page 139 and S etting up the network user groups on page 113. Working with network groups The LAN users of the TracPhone syste m can be organized in network user groups with different setup and different ac cess rights.
Chapter 3: Operating the system Using the IP han dset 55 33333 Operating t he system Using the IP handset You can use the IP handset as user interface for the TracPhone system as well as for making calls or sending SMS messages. The IP handset has a dedicated menu for the TracPhone system.
Chapter 3: Operating the system 56 What’s next? BGAN-X_UM.book Page 5 6 Wednesday, April 30, 2008 12:48 PM.
57 Chapter 4 44444 Using the web interface Using the web interface 4 In this chapter This chapter describes how to use the web interface to oper ate, set up and configure your TracPhone system.
Chapter 4: Using the web interface 58 Introduction Browser settings If you are connecting your comput er using th e LAN interface, the Proxy server settings in your browser m u st be disabled before ac cessing the we b interface.
Chapter 4: Using the web interface Introduction 59 44444 Using the web interface 2. Uncheck the box labeled Use a proxy server for your LAN . 3. Click OK . When the proxy server settings ar e disabled, close your browser. You may need to change this setting back on return to your Internet connection.
Chapter 4: Using the web interface 60 Introduction Accessing and navigati ng the web interface Accessing the web interface To access the web interface, do as follows: 1. Connect your computer to the terminal. 2. Start up the terminal. For further information, see Getting started on page 19.
Chapter 4: Using the web interface Introduction 61 44444 Using the web interface Overview of the web interface When the web inte rface opens, the titl e bar shows the name of the product. The web interfa ce consists of the following sections. •T h e navigation pane holds the main menu.
Chapter 4: Using the web interface 62 Introduction Icons in the icon bar The following icons may appear in the icon bar in the web interface: Navigating the web interface • To expand a menu , click the menu in the navigation pane.
Chapter 4: Using the web interface Entering the SIM PI N in the web interface 63 44444 Using the web interface Entering the SIM PIN in the web interface If a co mpu te r is co nn ect ed whe n y ou st art up the terminal, you ca n access the web interface and enter the SIM PIN here.
Chapter 4: Using the web interface 64 Entering the SIM PIN in the web interface When the corr ect PIN is entered, the web interface opens the Dashboard and is ready for use. Note Some parts of the web interface may be greyed out if the user permissions are li mited.
Chapter 4: Using the web interface Using the Dashboard 65 44444 Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and stat us of the terminal and antenna.
Chapter 4: Using the web interface 66 Using the Dashboard Properties The PROPERTIES section of the DASHBOARD shows the following information: • Airtime prov ider. The name of your Airtime Provider. • GPS position. The GPS position of your TracPhone system.
Chapter 4: Using the web interface Using the Dashboard 67 44444 Using the web interface Managing data sessions Overview Data sessions are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the Dashboard . • Primary profiles are listed in the left side and secondary profiles (if any) are listed to the ri ght.
Chapter 4: Using the web interface 68 Using the Dashboard Start/stop a Streaming session on the LAN interface To start or stop a Streaming session, cl ick the link with the name of your Streaming profile under STRE AMING PROFILE S ON LAN.
Chapter 4: Using the web interface Using the Dashboard 69 44444 Using the web interface Start/stop Standard data on the LAN interface By default, Standard data is always activated on the ter minal.
Chapter 4: Using the web interface 70 Using the Dashboard Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. • ONGOING CALLS i s a l i s t o f c a l l s t h a t a r e c u rrently active.
Chapter 4: Using the web interface Using the phone book 71 44444 Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short dial numbers for easy dialing from a handset. • Modify or delete existing names and phone numbers, or enter new names and phone numbers.
Chapter 4: Using the web interface 72 Using the phone book Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number. Empty place holders are also included.
Chapter 4: Using the web interface Using the phone book 73 44444 Using the web interface Short dial The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialing the entire phone number.
Chapter 4: Using the web interface 74 Using the phone book Editing phone book entries Adding a new entry To add a new entry, do as follows: 1. In the phone book, locate the empty entry number where you want to add the new phone number and click New . 2.
Chapter 4: Using the web interface Using the phone book 75 44444 Using the web interface Viewing and editing the mobile numbers To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane.
Chapter 4: Using the web interface 76 Us ing the Call log Using the Call log Information on total usage To enter the CALLS page select CALLS from the left navigation pane. The CALLS page contains information on usag e for circuit switch ed connections.
Chapter 4: Using the web interface Using the Call log 77 44444 Using the web interface Exporting the call log The system logs all call s and data sessions. For information on how t o view the lists of calls and data sessions, see the next section. To export the entire call log to a file, do as follows: 1.
Chapter 4: Using the web interface 78 Using the Call log For information on the available types of serv ice, see The BGAN services on page 14. You can sort each of the lists by cli cking the title of the column you wish to sort by.
Chapter 4: Using the web interface Handling SMS messages 79 44444 Using the web interface Handling SMS messages Sending an SMS message To send an SMS message from the terminal, do as follows: 1. Click MESSAGES from the left navigation pane. This page contains new incoming messages.
Chapter 4: Using the web interface 80 Handling SMS messages 3. Type in the message in the Write new message field. If the message text is too long for on e SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS mess ages used to s end the mess age.
Chapter 4: Using the web interface Handling SMS messages 81 44444 Using the web interface Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent. To access the Sent folder, select MESSAGES > Sent from the navigation pane.
Chapter 4: Using the web interface 82 Handling SMS messages Receiving a message If a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the enve lope to see the new message(s). Otherwise, to see new messages click MESSAGES from the left navigation pane.
Chapter 4: Using the web interface Handling SMS messages 83 44444 Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new me ssages, you ha ve a number of options for what to do with each message: • Click Read to move it to your Inbox containing read messages.
Chapter 4: Using the web interface 84 Handling SMS messages Configuring message settings Setting up the default message options You can set up general options for yo ur outgoing messages. These settings apply by default to all yo ur outgoi ng messages.
Chapter 4: Using the web interface Handling SMS messages 85 44444 Using the web interface Viewing or changing SMS service center number The SMS service c enter number identifies t he SMS service center used when sending and receiving SMS messages. The S MS service ce nter number is stored on the SIM card.
Chapter 4: Using the web interface 86 Setting up the interfa ces Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the co nnected antenna and contai ns a field for enabling or di sabling the L-Band inte rface on the term inal.
Chapter 4: Using the web interface Setting up the interfaces 87 44444 Using the web interface Configuring the LAN interface Overview The TracPhone terminal has 4 LAN connect ors with PoE (Power over Ethernet). The major part of the LAN parameters are set up i n the network management pages.
Chapter 4: Using the web interface 88 Setting up the interfaces Setting up the LAN interface Do as follows: 1. From the left navi gation pane, select SETTINGS > LAN . 2. At DHCP status , select Enabled (recommended), or Disabled . •I f y o u s e l e c t Enabled , the terminal assigns dynamic IP addresses to devices connected to the termina l.
Chapter 4: Using the web interface Setting up the interfaces 89 44444 Using the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. With out port forwarding it would not be possible to contact the server from the interne t.
Chapter 4: Using the web interface 90 Setting up the interfaces 5. Type in the Destination port range . 6. Repeat step 3 to step 5 to set up port forwarding to additional servers. 7. In the Active column, select whi ch ports should have port forwarding activated.
Chapter 4: Using the web interface Setting up the interfaces 91 44444 Using the web interface 2. For each Phone/Fax port, set the call type for incoming and outgoing calls. The call types are desc ri bed in more detail in Selecting the call type on page 39.
Chapter 4: Using the web interface 92 Setting up the interfaces Configuring the ISDN interface To configure the ISDN interface, do as follows: 1. Select SETTINGS > ISDN . 2. Set the call type(s) for incoming calls. You can select S tandard, 3.1 kHz Audi o, UDI and/or RDI.
Chapter 4: Using the web interface Setting up the interfaces 93 44444 Using the web interface 3. Set the MSN numbers that are to be assigned to each call type. Note that this setting only applies to the call type selected above the MSN number, and only if the connected de vice supports the call type used.
Chapter 4: Using the web interface 94 Setting up the interfaces •I f y o u s e l e c t 3.1 kHz Audio , all outgoing calls, ex cept UDI/RDI, will use the call type 3.1 kHz Au dio. If you make a Standard call it will be converted to a 3.1 kHz Audio call.
Chapter 4: Using the web interface Setting up the interfaces 95 44444 Using the web interface Setting the common interface settings The common APN The common APN setting is defined here and can be selected for each network user group.
Chapter 4: Using the web interface 96 S etting up the interfaces 2. Select t he APN . You have the following options: • SIM default . The APN is taken from the SIM card. This is the recommended option, unless you have special requirements. • Network assigned .
Chapter 4: Using the web interface Setting up the interfaces 97 44444 Using the web interface Setting up call services Overview In the web interface you can set up the following suppleme ntary service.
Chapter 4: Using the web interface 98 Setting up the interfaces Call forwarding You can set up the terminal to automatically forward incoming calls t o another phone number. Do as follows: 1. Select SETTINGS > Common > Call forward from th e left navigation pane.
Chapter 4: Using the web interface Setting up the interfaces 99 44444 Using the web interface Call barring Do as follows to bar incoming and/or ou tgoing calls to and from the terminal: 1. Select SETTINGS > Common > Call barring from the left navigation pane.
Chapter 4: Using the web interface 100 Setting up the interfaces Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Call waiting from the left navigation pane.
Chapter 4: Using the web interface Setting up the interfaces 101 44444 Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Line identification from the left navigation pane.
Chapter 4: Using the web interface 102 Setting up the interfaces Closed user group Your subscription may include one or mo re closed user groups. A closed user group is a group of users permitted to m ake calls to each other but not to users outside the group.
Chapter 4: Using the web interface Setting up the interfaces 103 44444 Using the web interface 4. To allow outgoing access for the activated user gr oup(s), select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP . Note that if you selected Su bscribed abov e, this s etting will not be us ed.
Chapter 4: Using the web interface 104 Setting up the interfaces Managing IP handsets Overview The terminal has 4 LAN (PoE) connector s for connection of IP handsets or other IP equipment. You may connect yo ur IP handsets directly to the LAN interfaces or use a PoE swit ch to connect more handsets.
Chapter 4: Using the web interface Setting up the interfaces 105 44444 Using the web interface Connecting a new IP handset To connect a new IP handset, do as fol lows: 1. Connect the IP ha ndset to one of the LAN ports of the terminal. 2. In the web interface, select SETTINGS > IP handset .
Chapter 4: Using the web interface 106 Setting up the interfaces 5. In the IP handset, use the display me nu system to e nter the local number and the password you just entered in the web interface. Do as follows: • Enter the menu system and select SIP to get the list of profiles.
Chapter 4: Using the web interface Setting up the interfaces 107 44444 Using the web interface Setting up the IP handsets Do as follows: 1. Select SETTINGS > IP handset . 2. Select Edit next to a handset to change the password of the handset. Remember that you must enter the same password and local number (user name) in the IP handset.
Chapter 4: Using the web interface 108 Setting up the interfaces Setting the call types for IP handsets Do as follows: 1. Select SETTINGS > IP handsets > Call settings . 2. For each hands et, select the ca ll ty pes you want to enable for incoming and outgoing calls.
Chapter 4: Using the web interface Setting up the interfaces 109 44444 Using the web interface Configuring the discrete I/O interface Overview The I/O inte rface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface.
Chapter 4: Using the web interface 110 Setting up the interfaces Configuring the I/O interface To configure the I/O pins, do as follows: 1. Select SETTINGS > Discrete I/O . 2. For each pin you want to use, select Enabled . 3. For each pin, select if the pin should be Active high or Active low .
Chapter 4: Using the web interface Managing LAN network users 111 44444 Using the web interface Managing LAN network users Introduction The network management system The network management sy stem divides the users of the TracPhone terminal into network user groups.
Chapter 4: Using the web interface 112 Managing LAN network us ers Necessary steps when ma naging network users The steps necess ary for mana ging network users include: 1. Defining a network user group. See Setting up the network user groups on page 113.
Chapter 4: Using the web interface Managing LAN network users 113 44444 Using the web interface Setting up the network user groups Overview A network user group, in this context, is a group of network users sharing the same Quality of Service prof ile and network parameters.
Chapter 4: Using the web interface 114 Managing LAN network us ers Editing a network user group Do as follows: 1. Select SETTINGS > Network user groups . When you are prompted, enter the Administrator user name and password. The default user name is admin and the default password is 1234 .
Chapter 4: Using the web interface Managing LAN network users 115 44444 Using the web interface 2. Click Edit next to the user group you want to set up.
Chapter 4: Using the web interface 116 Managing LAN network users 5. Select the type of Internet connection . • Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations.
Chapter 4: Using the web interface Managing LAN network users 117 44444 Using the web interface • SIM default . The APN is taken from the SIM card. If you want to use a static IP address on the e xternal netw ork, select this option either here or in the Common setting.
Chapter 4: Using the web interface 118 Managing LAN network users For further information on profile s and t raffic flow filters, see Using profiles on page 139 and Using traffic flow filters on page 143. 12. Select the Secondary profile . To select more than one secondary profile, press and hold Ct rl or Shift while selecting.
Chapter 4: Using the web interface Managing LAN network users 119 44444 Using the web interface Managing network devices Overview A network device, in this context, is an Ethernet hardware de vice, identified by a unique MAC address.
Chapter 4: Using the web interface 120 Managing LAN network users Locking an IP address to a MAC address When the device is locked to an IP ad dress, the terminal will always assign this IP address to the MAC address of th is device (if DHCP is enabled and the Internet connection is not a Bridge mode connection).
Chapter 4: Using the web interface Managing LAN network users 121 44444 Using the web interface Using the network classification table Overview The network classification table is used for making an association between network devices and network user groups.
Chapter 4: Using the web interface 122 Managing LAN network users The network classification table shows which devices are associated with which LAN ports and network user groups. An Asterisk (*) is a “wild card”, meaning that a ny value is accepted.
Chapter 4: Using the web interface Managing LAN network users 123 44444 Using the web interface Removing an entry in the network classification table In the network classi fication table , click Delete next to the entry you want to delete.
Chapter 4: Using the web interface 124 Managing LAN network users Definitions for network terms APN (Access Point Name) The APN is used by the network user to establish the connection to the required destination network. This me ans that the terminal must know the APN in order to be able to connect to the destination network.
Chapter 4: Using the web interface Managing LAN network users 125 44444 Using the web interface Profiles A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is tran smitted on an interface.
Chapter 4: Using the web interface 126 Uploading software Uploading software Introduction You can upload software from your comp uter to t he terminal without entering the PIN. However, if your SIM card requ ires a PIN and the PIN is not entered, you must enter the Administration user name and password.
Chapter 4: Using the web interface Uploading software 127 44444 Using the web interface Uploading software from your computer To upload software from your computer to the terminal, do as follows: 1. Download the ne w software as descri bed in the next section, or acquire the software from KVH Industries and save it on your computer.
Chapter 4: Using the web interface 128 Uploading software 3. In the field UPLOAD SOFTWARE TO TERMINAL , click Browse... 4. Browse to the new software version and ac cept it. 5. Click the Upload button. 6. Note that the upload procedure takes a couple of minutes.
Chapter 4: Using the web interface Uploading software 129 44444 Using the web interface Downloading software from the Internet To download the latest software from the Internet to the term inal, do as follows: 1. Make sure you have a connection to the Internet from your terminal.
Chapter 4: Using the web interface 130 Uploading software When the new software version is found, the web interface shows the new software version and a link for downloading the software. 4. Click the link to download the new software to your computer.
Chapter 4: Using the web interface Selecting the preferre d BGAN satel lite 131 44444 Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to (“Auto” mode).
Chapter 4: Using the web interface 132 Selecting th e preferred BGAN satellite 2. Select the satellit e you prefer to use. If you select Auto (the default setting) the TracPhone system automatically uses the most appropriate sa tellite. Note that at this writing the PO R satellite is not y et available.
Chapter 4: Using the web interface Admini stration 133 44444 Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administra tion user name and password. 1. Select ADMINISTRATION from the left naviga tion pane.
Chapter 4: Using the web interface 134 Administration Resetting the Administrator password If you have forgotten the admini strator password, do as follows: 1. Contact your supplier for a reset code. Please report the se rial number an d IMEI number of the terminal.
Chapter 4: Using the web interface Admini stration 13 5 44444 Using the web interface Changing the administrator password Do as follows: 1. Afte r entering the A dministrator user name and password in the ADMINISTRATIO N page, locate the section C hange administrator logon .
Chapter 4: Using the web interface 136 Administration Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type, you can save your current configuration to a file, which can then be loaded into the other terminal.
Chapter 4: Using the web interface Admini stration 137 44444 Using the web interface Call charges If you know the tariff for your s ubscribed services, you can enter these tariffs in the web interface and autom atically calculate the charges for your calls and data sessions.
Chapter 4: Using the web interface 138 Administration 4. Click Apply . The entered tariffs ar e used for estimating the charges for calls and data sessions. The estimated charge is listed for each call or data session in the call log. For further information, see Viewing the lists of calls on page 77.
Chapter 4: Using the web interface Admini stration 139 44444 Using the web interface Using profiles What is a profile? A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is tran smitted.
Chapter 4: Using the web interface 140 Administration Defining new profiles When you define your profiles you can select Subscribed for many of the settings. If you select Subs cribed, the valu e given in your Airtime subscript ion will automatically be used.
Chapter 4: Using the web interface Admini stration 14 1 44444 Using the web interface 3. In the Traffic cla ss row of your new profile, select a class from the drop- down list. You may select one of the following: • Conversational is real-tim e two-way conv ersation.
Chapter 4: Using the web interface 142 Administration 5. In the Delivery order row, select from the scroll list whether or not data should be delivered in the same or der it was sent. Yes means the dat a packets are delivered in the same order they were sent.
Chapter 4: Using the web interface Admini stration 14 3 44444 Using the web interface Using traffic flow filters What are traffic flow filters? When more than one type of traffic is needed, you must use both a primary and one or more secondary profiles.
Chapter 4: Using the web interface 144 Administration Defining traffic flow filters To define the traffic flow filters, do as follows: 1. From the left navi gation pane, select ADMINISTRATIO N > Traffic flow filters . 2. Click the link New entry . BGAN-X_UM.
Chapter 4: Using the web interface Admini stration 14 5 44444 Using the web interface 3. Type in an Evaluation Precedence Index in the Eval.Prec. Index column. 4. Select the Profile from the scroll list. The available profiles are the profile s listed in the ADMINISTRATION > Profiles page.
Chapter 4: Using the web interface 146 Administration Setting up user permissions You can restrict access to parts of the web interface for non-administrator users. To set up the user permissions, do as follows: 1. From the left navi gation pane, select ADMINISTRATION > User permissions .
Chapter 4: Using the web interface Admini stration 147 44444 Using the web interface 3. Under ALLOW AT COMMANDS ON: , select • yes to allow the use of AT commands on the LAN interface, or • no to block the use of AT commands on the LAN interface. Note that this setting does not take effect until the te rminal is restarted.
Chapter 4: Using the web interface 148 Help desk and diagnostic report Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone numb er for your Airtime Provider, if it is available on the SIM card.
Chapter 4: Using the web interface Help desk and diagnostic report 149 44444 Using the web interface Generating a diagnostic report If you want to generate a di agnostic report, do as follows: 1. Click Generate report from the HELP DESK page. In some browsers the file may open dire ctly in your browser.
Chapter 4: Using the web interface 150 Event logging and self test Event logging and self test Viewing the Event list or the Event log Overview When an event is re gistered, the web interf ace shows an event icon in the icon bar as long as the event is active.
Chapter 4: Using the web interface Event logging and self test 151 44444 Using the web interface Event log To view the Event log, select HELPDESK > Event log from the left navigation pane. The Event log shows the same information as the Event list, but also includes events that occurred in the past and are no longer active.
Chapter 4: Using the web interface 152 What’s next? 2. Click Self test . 3. Click OK in the Warning dialog. The terminal now performs a self test and rese ts the termina l. What’s next? This chapter has explained how to use the web interface for setup and use of the system.
153 Chapter 5 55555 Troubleshooting Troubleshooting 5 In this chapter This chapter gives guidelines for troubleshooting and provides an overview of the different me ans of status signaling, It also lists available spare parts and accessories.
Chapter 5: Troubleshooting 154 U ploading software Uploading software Viewing software version status To view the version of the embedded software in the terminal, connect a computer, e nter the web interfac e and see the Software version field in the Dashboard .
Chapter 5: Troubleshooting Part numbers 155 55555 Troubleshooting Part numbers Spare parts, TracPhone FB500 Antenna spare parts Cables Item Part number HPA module 34-S62124671 ATB/LNA module 34-S88126533A GPS module 34-S60124765 Item Part number Antenna cable, 30 m 34-126525-A DC cable 34-37125999-A LAN cable, 2 m 34-37203213-A BGAN-X_UM.
Chapter 5: Troubleshooting 156 Part number s Spare parts, TracPhone FB250 Cables Options and accessories Item Part num ber Antenna cable, 25 m 34-204567-025 DC cable 34-37125999-A LAN cable, 2 m 34-37203213-A Item Part num ber Basic cable support kit a a.
Chapter 5: Troubleshooting Troubleshooting guide 157 55555 Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possibl e causes and re medies to solve the problems. Problem Possible Cause Remedy No signal or weak signal from the BGAN satellite.
Chapter 5: Troubleshooting 158 Troubleshooting guide Connection to the Internet cannot be established. Your network user group does not allow Internet access. The Administrator can access and change network user groups in the built-in web interface of the terminal.
Chapter 5: Troubleshooting Troubleshooting guide 159 55555 Troubleshooting A Phone/Fax connection cannot be established. The cable is not properly connected. Connect the cable. The cable type or connector type is not correct. For information on the correct type of connector and cable, refer to the ins tallation manual.
Chapter 5: Troubleshooting 160 Troubleshooting guide An ISDN connection cannot be established The cable is not properly connected. Connect the cable . You have connected to t he LAN interface. Connect the cable to the int erface marked ISDN. The cable type or connector type is not correct.
Chapter 5: Troubleshooting Troubleshooting guide 161 55555 Troubleshooting A LAN connection cannot be established. The cable is not properly connected. Connect the cable. The cable type or connector type is not correct. For information on the correct type of connector and cable, refer to the ins tallation manual.
Chapter 5: Troubleshooting 162 Troubleshooting guide The Administrator password does not work. Someone has changed the Administrator password. If the corre ct password is not found, you have to reset the password. Contact your supplier for a reset code.
Chapter 5: Troubleshooting Status signaling 1 63 55555 Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signaling, to help you find the cause of a problem: • Indicators .
Chapter 5: Troubleshooting 164 Status signaling General status ind icator functions Power indicator Terminal indicator Behavior Meanin g Green Power OK. Flashing green The terminal is powering up. Flashing orange The terminal is closing down. Off No power.
Chapter 5: Troubleshooting Status signaling 165 55555 Troubleshooting Antenna indicator Message indicator Red Critical error. Check the event log. If the problem is in the TracPhone system and you cannot solve it, contact your distributor and return the unit for repair if necessary.
Chapter 5: Troubleshooting 166 Status signaling LAN indicator functions Activity indicator Link/Speed indicator PoE indicator Behavior Meaning Flashing green The LAN port is active. Behavior Meaning Green Link speed is 100 Mbps. Yellow Link speed is 10 Mbps.
Chapter 5: Troubleshooting Status signaling 167 55555 Troubleshooting Event messages Display of event messages The terminal can detect even ts during POST (Power On Self Test) or CM (Continuous Monitoring). When the term inal detects an event that requires your action, it issues an even t message.
Chapter 5: Troubleshooting 168 Status signaling List of events The following list explains the events that may show in t he web interface of the terminal. ID Event Text Explanation Remedy 00100 to 00199 System data damaged Important system data is damaged Do not use the terminal.
Chapter 5: Troubleshooting Status signaling 169 55555 Troubleshooting 00300 to 00309 GPS module error The GPS module is out of function. The terminal cannot obtain a valid GPS position. Contact your distributor. 00330 to 00339 ISDN failure The ISDN interface on the terminal cannot be used.
Chapter 5: Troubleshooting 170 Status signaling 01100 to 01109 High temperature warning High ambient temperature i s causing the performance of the terminal to be degraded or halted. Move the terminal to a cooler location. For informati on on ambient temperature li mits, see the installa tion manual.
Chapter 5: Troubleshooting Status signaling 171 55555 Troubleshooting 01500 to 01509 SIM card missing No SIM card is detected in the SIM slot. Insert SIM card. If the SIM card is already inserted, try removing and reinserting it. 01600 to 01609 SOS calls only The SIM card is not accepted by the network.
Chapter 5: Troubleshooting 172 Status signaling 02000 to 02009 Satellite signal weak The signal from the satellite is weak. Check the line of sight to the sate llite. Be aware that window glass may reduce the signal level. Check that the antenna is pointe d according to the position data.
Chapter 5: Troubleshooting Status signaling 173 55555 Troubleshooting 03500 to 03509 2-wire calibration failure 2-wire calibration failed on the Phone/Fax interface, bec ause of: 1. Common mode balance error. 2. The hook is off. 3. Wires are shorted to each other or shorted to ground.
Chapter 5: Troubleshooting 174 Status signaling 08002 One or more ports has PoE disabled due to power limitations The power supply to the terminal has dropped critically. PoE is disabled to ensure enough power to the antenna. Ensure a stable power supply to the terminal.
Chapter 5: Troubleshooting Status signaling 175 55555 Troubleshooting 0800B PoE Overvoltage protection is activated Overvoltage is detected in the terminal. The terminal will be shut down in 10 minutes. Do not use the terminal. Contact your distributor.
Chapter 5: Troubleshooting 176 Status signaling 0802C Firmware update still fails after several retries The terminal was unable to upload new firmware to the antenna. Contact your distributor. 0802D Firmware update failed The terminal was unable to upload new firmware to the antenna.
Chapter 5: Troubleshooting Status signaling 177 55555 Troubleshooting 08031 Failed to enter normal operation Antenna failed to start up nor mally. Reboot the terminal. Contact your distributor if the problem persists. 08032 Firmware image version lower than active antenna version The firmware in the antenna is newer than expected by the terminal.
Chapter 5: Troubleshooting 178 Status signaling 08036 Radio silence is activated The Radio silence function is activated. No transmission is allowed. If the Radio silence function should not be active, e nter the web interface and select SETTINGS > Discrete I/O .
Chapter 5: Troubleshooting Logging of events 179 55555 Troubleshooting Logging of events Diagnostic report When contacting KVH Industries for support, please include a diagnostic report. The diagnostic report contains informat ion relevant for th e service personnel during troubleshooting.
Chapter 5: Troubleshooting 180 Reset button Reset button How to access the Reset button The terminal has a Reset bu tton placed next to the SIM slot behind the SIM cover. The f unctions of this bu tton is described in the next section. To press the Reset butto n, use a pointed device.
Chapter 5: Troubleshooting Reset button 181 55555 Troubleshooting Function of the Reset button The Reset button on the terminal has the following functions: Action Function With the termina l running, press the Reset button normally. The terminal IP addres s and IP netmask are temporarily set to the default value (default IP address: 192.
Chapter 5: Troubleshooting 182 Reset button BGAN-X_UM.book Page 1 82 Wednesday, April 30, 2008 12: 48 PM.
183 Chapter 6 66666 Conformity Conformity 6 TracPhone FB500 CE (R&TTE) The TracPhone FB500 is CE certified (R &TTE directive) as stated in the “Declaration of Conformity with R&TTE Dire ctive”, enclosed in copy on the next page. BGAN-X_UM.
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Chapter 6: Conformity TracPhone FB250 185 66666 Conformity TracPhone FB250 CE (R&TTE) The TracPhone FB250 is CE cert ified (R&TTE directi ve) as stated in “Declaration of Conformity with R&TTE Dire ctive”, enclosed in copy on the next page.
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187 Glossary AAAAA Glossary Glossary A A APN Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network.
Glossary 188 G Geostationary Placed in a fixed position rela tive to a point on the surface of the earth. GPRS General Pac ket Radio Se rvic e. A standard for wireless communications which runs at speeds up to 115 kbps, compared with current G SM (Global System for Mobile Communications) systems’ 9.
Glossary 189 AAAAA Glossary LED Light Emitting Diode M MAC Media Access Control. MSN Multiple Subscriber Numberin g. In most pieces of ISDN equipment you can program multiple subscriber numbe rs. The number programmed int o the equi pment should be the dial-in number that you wish that piece of equipmen t to answer.
Glossary 190 PUK PIN Unblocking Key. An eight- digit code used to unblock a SIM card after three incorrect PINs ha ve been entered. The PUK code is supplied w ith the SIM card. Q QoS Quality of Service R RDI Restricted Digit al Information RF Radio Frequency.
Glossary 191 AAAAA Glossary T TCP Transmission Control Protocol. On e of the core protocols of the Internet protocol suite. TCP provides reliable, in-order delivery of a stream of bytes, making it suit abl e for applications like file transfer and e-mail.
Glossary 192 BGAN-X_UM.book Page 1 92 Wednesday, April 30, 2008 12: 48 PM.
193 Index AAAAA Index Index A Numerics 2-wire interface local numbers , 45 setting call type , 91 A administration settings , 133 analog phone local numbers , 45 antenna viewing properties , 86 viewin.
Index 194 data profiles , 139 traffic fl ow filters , 143 data sessions viewing ongoing , 70 Declarations of Conformity , 184 , 186 dialing prefixes , 46 document number installation ma nual , vii IP .
Index 195 AAAAA Index LED functions , 163 light indicator functions , 163 limitations in se rvices , 16 line identification , 101 local numbers assigned , 45 local phone call , 46 logs, clearing , 138.
Index 196 redial , 45 registering on the BGAN network , 30 remote on/off , 22 S safety s ummary , iii satellite selecting , 131 view selected , 66 sent messag es resending, forwarding or deleting , 81.
Index 197 AAAAA Index voice mail numbe r viewing , 85 voice quality , 39 setting for IP handsets , 108 setting for ISDN , 92 setting for Phone/Fax interface , 91 W waiting calls , 47 , 100 web interface accessin g , 57 browser settings , 58 definition , 57 navigating , 62 BGAN-X_UM.
Index 198 BGAN-X_UM.book Page 1 98 Wednesday, April 30, 2008 12: 48 PM.
©2008, KVH Industries, Inc. KVH and T racPhone are registered trademarks of KVH Industries, Inc. KVH Industries, Inc. 50 Enterprise Center • Middletown, RI 02842-5279 • U.
Een belangrijk punt na aankoop van elk apparaat KVH Industries FB500 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen KVH Industries FB500 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens KVH Industries FB500 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding KVH Industries FB500 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over KVH Industries FB500 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van KVH Industries FB500 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de KVH Industries FB500 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met KVH Industries FB500 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
