Gebruiksaanwijzing /service van het product NVR-2018 van de fabrikant Appro
Ga naar pagina of 87
Before trying to connect or operate this product, please read this manual complete ly INST ALLA TION & OPERA TING MANU AL Network Video Recorder NVR-2018.
.
1 SAFETY PRECA UTIONS A ll the following safety and operated instructions which w ill prevent ha rm or damage to the operator and other per sons should be read be fore the unit is opera ted. W ARNING T o reduce the risk of f ire or electr ic shock , do not expos e this appliance to rain or mois ture.
2 T able Of Content s 1. PRODUCT FEA TURES .................................................................................................. 4 1.1 Pr oduct Intr oduction ................................................................................
3 6. RS-232 PROT OCOL .................................................................................................... 50 6.1 Setup ...................................................................................................................
4 1. PRODUCT FEA TURES 1.1 Product Introduction The NVR is a stor age m edia of di gital vi deo im age, which uses har d disk drive s instea d of N AS devices to store video. This s torage m edia provides the user with th e power of re m ote control of the Internet.
5 ＊ High stability and reliability . ＊ Operation-s tatus record log. ＊ Distribution of live and r ecorded im ages throughout the T CP/IP network environm ent. ＊ Powerful PC software. ＊ W eb browser: IE. ＊ Audio function inc luded. ＊ Built-in SD card slot f or copying image to SD car d.
6 2. DESCRIPTI ON OF THE FRONT/REA R VIEW 2.1 Front V iew Power Display Save Enter Setup PLAY STOP REC FWD REV PAUSE A-rec Search T-rec POWER DISK 1 3 4 5 6 7 8 9 10 11 14 13 12 15 16 17 18 19 20 21 22 2 23 24 Shift Seq.
7 Setup/Sav e button: Press this to enter the setup m enu. Press again to exit the setup m ode. In SD card back up m ode, press to save the desired st ill image to SD c ard. Search button: Press to enter the search m ode to acc ess recor ded video. In the LANCAM SETT ING m ode, use these buttons to s earch f or the desired LAN Cam era in the LAN.
8 A -rec Indicat or: This indicator of the alar m r ecording m ode lights up to indicate the alarm rec ord setting is on. DISK Indicator: The indica tor sho ws the op eration s tatus of the un it’s hard-dis k drives . The gree n light i ndicates th e hard-disk drive is storin g or r etrievin g data.
9 2.2 Rear V iew SD Card RS-232 ALARM DC12V MONI TOR AUDIO ETHERNET I/O 25 26 27 28 29 30 31 32 33 ETHERNET 10/10 0 Connec tor : This is one standar d RJ-45 co nnector for 1 0/100 Mbps Ethernet networks. SD CA RD Slot : This is used f or system s oftware updating and archiving/acce ssing critic al images .
10 2.3 A LARM In/Out ALARM OUT RECORD IN GROUND DISK FULL NO CONNECTION NO CONNECTION NO CONNECTION NO CONNECTION NO CONNECTION 1 2 3 4 5 6 7 8 9 THIS FIGURE IS LO OKED FROM THE REAR VIEW 1. GND: Ground Contact. 2. ALARM OUT (OUT PUT): This is an alar m output tr igger .
11 3. INST A LLA TION Please follow the instr uctions and the diagram below to set up the system . 3.1 Basic Connection CONNECTING WIT H A SINGLE CA M ERA SD Card RS-232 ALARM DC12V MONITOR AUDIO ETHE.
12 LA NCA M, NVR, ROUT ER, CONNECTION ST RUCTURE SD Card RS-232 ALARM DC12V MONITOR AUDIO ETHERNET I/O Monitor LAN CAMERA (UP TO 8 LAN CAMERA) WAN LAN L1 L2 L3 L4 L5 L6 L7 L8 L9 L10 VIDEO ROUTER NVR P.
13 3.2 Hard-Disk Driv e Installat ion The NVR is equ ipped with t wo com partments of hard disk dri ve. The un it us uall y comes with one hard-disk drive i nstalled i n the com partment HD1, whic h is def ault-conf igured as a m aster .
14 3.3 Sy stem Information Y ou can displa y system settings inform ation as s hown on T able 3.3 A belo w at an y time by pressing the Display button . In the playbac k m ode, the recor ded video inform ation is d ispla yed. In the live or recording m ode, th e Manual Rec ordin g inform ation is displa yed.
15 3.4 Up dating System Sof tware If the s ystem sof tware of the NVR- 2018 nee ds to be u pgraded, p lease tak e the follo wing steps to s afel y update it. Important: Before carrying out t he follow ing pro cedures, please ensure t he SD card is w orking and the file o f system software is intact 1.
16 4. BA SIC OPERA TIONS This s ection shows you how to operate and manage the NVR when it gets in the way . 4.1 Configuring Recording Settings Recording Time settings (Image R esolution and Image Qualit y Setting) Recordi ng time will var y de pending on th e im age size, qualit y , and the capacit y of the har d-disk drives.
17 4.2 Recording Operations This s ection details the way to recor d video into hard-disk drives. Bef ore com m encing with the recording function, pleas e configur e the recording setting pr operly according to y our needs.
18 NOTE: Y ou can pro ceed to start the s cheduled recording from t he cur rent time if it is in t he scheduled interlude as soon as setting is completed, and come out from menu to st art recording.
19 MA IN ME NU LA N CA MERA RECORD / BA NDWIDTH CLOCK / TIM ER / SEQ AL AR M COMM UNICA TION DISK SYST EM GOTO CLOCK/TIMER/SEQ P AGE CLOCK / TIM ER / SEQ CLOCK SETT ING : SET T I M E R : S E T SEQUENC.
20 4.2.3 A larm Recordi ng T ake the f ollowing ste ps to acti vate the pr ogramm ed alarm rec ording. For ALM OPER A TION , ALM DURA TION , MA X RE C RA TE , and PRE- AL ARM settings, please r efer t o sectio n 5.4 f or mor e details. (1) Press the Setup button to enter the MA IN ME NU .
21 4.2.4 Mot ion Detection Tak e the steps detailed below to activate a pr ogramm ed m otion detection. For MOTIO N SETT ING, as well as its two distinc t func tions of MOT ION ENABLE and SENSIT IVITY / REGION , please ref er to section 5.4 f or fur ther details.
22 SENSITIVIT Y / REGION SET TING SENSITIVIT Y HIGHEST REGION ( 30, 25 ) – ( 90, 70 ) OK CA NCEL MOTIO N S ETTI NG MOT ION ENA BLE : OFF ON SET LA NCA M P AGE SET M OT ION ENABLE MOTIO N S ETTI NG M.
23 4.2.5 External ly triggered Recording By connecting the RECORD IN of ALARM I/O on the rear panel of the NVR, you can activate/deactivate the rec ording func tion of a NVR. Please ref er to sec tion 2.3 for m ore details. NOTE: The status of reco rding operat ions wh en an alarm takes place are shown in the diagrams below .
24 4.3 Play back Operations This s ection sho ws you how t o operate the fast, sl ow , and s ingle-pic ture p layback functions , and details how the unit is to playback a file in a d ifferent operati on status. Pl ease refer to the f ollowing paragrap hs specif ying the r eleva nt de tails.
25 4.3.2 Slow Forw ard/Reverse There ar e 5 speeds available f or a slow play back : 1/2, 1/4, 1/8, 1/16, 1/32. W hile playing back r ecorded video at the rec orded speed: (1) Press th e P AUSE button f or the slow playback mode.
26 4.4 Search Operations This s ection shows you how to access rec orded video. 4.4.1 Full List Search T ake the f ollowing steps to proceed with the full-lis t search f unction. (1) Press th e Search button to enter the search m ode. (2) Sel ect the FULL LIST and press the Ente r button to access the complete l ist of rec orded video.
27 4.4.3 TIME Search T ake the f ollowing steps to proceed with the time- list searc h function. (1) Press th e Search button to enter the search m ode. (2) Sel ect the TIM E SEA RCH and press the Enter button to access the time- setting page. (3) Set the tim e period you w ish to sear ch for the r ecorded video.
28 (5) There ar e 5 l evels of rec ording ra nge m odes to c hoose f rom : 1 Hour , 10 M inutes, 1 Minute, 10 Seconds and 1 Second. Select the specific field of your requirem ent and press the Enter button to enter t he next level.
29 4.5 Backup Operations 4.5.1 Mobi le Rack HD Backup Operati ons There ar e three way s available to duplicate the r ecorded video fr om HD 1 ( Fixed HD) to HD 2 (Mobile Rack HD). Please take the f ollowing steps to proceed. (1) Set HD 2 to BACKUP first.
30 SELECT : Duplic ate a particular rec orded video from HD1 to HD2. S tay on the DISK SETT ING page. Us e the “ ^ ” and “v” buttons , and , to high light B ACKUP , select SELECT and t hen press the En ter button to list all the recor ded video.
31 4.5.2 Secure Digi t al Card (SD Card) Backup O perations The SD car d slot of the rear unit has three f unctions as shown below: 1. A rchive Sing le image Clips into SD Card Please take the f ollowing steps to archive a cr itical im age in a SD card.
32 4.6 Key Lock Operation The Ke y lock oper ation prot ects the unit aga inst unaut hori zed use b y disablin g the entire f ront panel controls. Sim ultaneousl y press these t wo “<” and “&.
33 5. M ENU SETUP There ar e 6 categories f or operati on setting i n the setup m enu s y stem as shown be low . T he follo wing sections will ins truct you step b y step to configure the opera tion s etting an d state each m enu’s purpos e and options.
34 5.1 LAN CA MERA SE TTING This page allows you can select your desired LAN Camer a, whose images y ou can save in the NVR hard disk . The login nam e and password mus t be entered corr ectly . IP / ACCOUNT : Set the des ired c hannel, entering its num ber (1 to 8) in the given spac e.
35 MA IN ME NU L A N C A M E R A RECORD / BA NDWIDTH CLOCK / TIM ER / SEQ AL AR M COMM UNICA TION DISK SYST EM LA NCA M SET TING LA NCA M SET TING IP / ACCOUNT : SET IMAGE : SET A UDIO ENABLE : OFF MO.
36 IMAGE: (1) Press the Setup button to enter the MA IN ME NU . (2) Select th e item term ed " LA N CA MERA " and pres s the En ter button to enter the LA NCA M SET TING page. (3) Select the i tem termed " IM A GE " a nd push t he En ter bu tton to enter the IM AGE SE TTING page.
37 A UDIO ENA BLE: (1) Press the Setup button to enter the MA IN MENU . (2) Select th e item term ed " LA N CA MERA " and pres s the En ter button to enter the LA NCA M SET TING page. (3) Selec t the item term ed " A UDIO E NAB LE " an d push th e Ent er bu tton to select t he A UDIO ENA BLE .
38 MOTIO N S ETTI NG MOT ION ENA BLE : OFF ON SET LA NCA M P AGE SET M OT ION ENABLE MOTIO N S ETTI NG MOTI ON E NA BL E SENSITIVIT Y/REGION : CH1 CH2 CH3 CH4 CH5 CH6 CH7 CH8 LA NCA M P AGE SET MOT IO.
39 MOTI ON: Take the s teps d etailed belo w to ac tivate a program med m otion detec tion. For MOTIO N S ETTI NG , as well as its two distinct f unctions of MOTI ON E NA BL E and SENSITIVIT Y / REGION . (1) Press the Setup button to enter the MA IN ME NU .
40 MAX REC RA TE: This option is used f or lim iting the num ber of pictures r ecorded e very secon d into a storage dis k. The rec ording rat e controls the max imum of the f requenc y at which the n umber of video pic tures can be recor ded. ● There ar e 4 different recor ding rates you can selec t fr om: UNLIMIT , 30F/S, 20F/S, and 10F/S.
41 5.3 CLOCK / TIMER / SEQ SETTING The NVR provides a weekly t able, consis ting of two periods of tim e each day for sc heduled recording. This option allows you to set the time eac h day that the NVR will start and stop recor ding. CLOCK SETT ING: This entry allows users to set the system tim e.
42 SEQUENCER: To regulate dwell t ime of the sequencer , you can use t he “ ^ ” button and the “ v ” button to selec t dwell t ime provi ded here , ranging f rom the " 00 " to t he " 30 ".you c an set i ndividu al chann els in dif fer ent dwell tim e.
43 MAX REC RA TE: This option is the num ber of pictures recorded ev ery sec ond into a stor age dis k when an al arm input is activated. Ther e are 2 d ifferent recor d speeds you c an select UNLIMIT or REM A IN. If y ou select REMAIN for use, the devic e will record im ages at the sam e speed as s et on the REC page.
44 5.5 COMMUNICA TION This optio n allo ws you to c onf igure the sta tus of the RS-232 c omm unication po rt when c onnected t o an external device, and th e Ethernet c omm unications settings.
45 COMM SET TING N E T I P NET DHCP LEA SED IP T A BLE IP POOL RANGE SET CO MM ID RS232 MAIN P AGE SET IP POOL RANGE IP POOL RA NGE SETT ING 192.168. 1. 1 ― 192.168. 1.254 SET IP POOL RANGE IP POOL RA NGE: You can set y our DHCP IP addres s by changing only the las t part of the f our - part IP addr ess given below.
46 5.6 DISK SETTING REFORMA T : This option allows you to clear out all the data in the hard-disk drive. Y ou will be required to enter the pre-set password bef ore proceeding with clearing out the data. Enter the s tandard password “9999” if y ou don’t set your individual password.
47 5.7 SYSTEM SETTING This page is us ed for acc ess ing the histor y of the o peratio n status, settin g the password , resum ing factor y default, and deter mining the m enu display background. OPERA TION LOG: This log s hows the history of the operation status in chr onological order .
48 from the oldest one. OSD LA NGUA GE: This option allows you to select the OSD language display as English, or Chines e. MENU BACKGND: There ar e 3 lev els of backgroun d color trans parenc y, you ca n choos e from : lev el 1 is totall y transparen t, le vel 3 is opaque, and leve l 2 is betwee n le vel 1 an d 3.
49 DEF AUL T : This opti on allo ws you to relo ad the f actor y defau lt sett ing. Ple ase do note tha t the password can not be changed in the f actory default setting.
50 6. RS-232 Protocol 6.1 Setup 6.1.1 Use a Null Modem cable (the s tandard RS-232 9 Pin Cable with Pin 2 and Pin 3 exchanged, see pin configur ation chart below for details) to connect the COM 1 on the rear panel of the NVR to a PC. NVR 6.1.2 Set the RS-232 option to ON in the COMMUNICA T ION page of the setup menu.
51 < The v alue of a specif ic front panel key > KEY_PLA Y 1 KEY_STOP 3 K E Y _ P A U S E 4 KEY_POW ER 5 KEY_REC 6 KEY_SETUP 7 KEY_ENTER 8 KEY_SEARCH 10 KEY_DISPLA Y 1 1 KEY_UP 13 KEY_DOW N 14 K.
52 6.2.2.2 Request Time (Second Category=0x02) PC Request: <0x41>, <0x01>, <0x 20>, <0x02>, <0x02>, <0x00>, <0x4f > NVR Response: <0x41>, <0x 20>,.
53 7. IDE Hard Disk Inst allation Usuall y , th e unit c omes with one hard- disk dr ive ins talled in com partment HD 1, which is def ault-c onfigure d as a master . The j umper settings configur ation of the installe d hard- disk drives f or the un it and com patible drives which c an be us ed with this un it are listed in the table belo w .
54 6. 6. Secure the driver in the rack using two mounting s crews in both the side-m ounting holes. Please don’t tighten the screws too m uch, otherwise that may damage the driver . 7. 8. 7. Screw the rack in to the de vice, screw ing in all the four s crews.
55 2. Pull the active-handle outward to rem ove the carr ier body aw ay fr om the mobile r ack 3. Slide the top cover back ward and rem ove. 4. Setting the jum per of your hard disk driver .
56 7. Place the top cover bac k to the car rier body by s liding forward to secure. 8. Slide the carrier body back in the m obile rac k. 9. Push the carr ier body further into the m obile rack until fully inserted. 10. Push the active-handle inward. 11.
57 8. O.S.D Message No. O.S.D Message Meanings 1 NO DISK No hard-disk detected after power ac tivated 2 B A TTER Y LO W Suggest change the battery and reset the s y stem tim e 3 LOADING Sy stem Boot u.
58 9. Netw ork Viewer and Image View er This s ection provides instructions for ins talling and using the Network Viewer , and Image Viewer , which are included with the NVR. The program s can be operated by a selected PC equipped with the following requirem ents.
59 Physical specification for Ethernet Wire T ype Cat. 5 Connector T ype RJ-45 Max. Cable Length 30 m Hub Wiring Configur ation S traight T hrough PC Wiri ng Configuration Cross Ove r NOTE: F or more details on netw ork connection s, please refer to th e follow ing docum ent.
60 9.1.3 View the NVR vid eo from a remote PC Once Network View is exec uted a Login prom pt will appear , you must enter the def ault User Nam e: admin , password: 9999 into the respec tive field and click on OK to log into the application.
61 Functions Description Dev ice List Displays the entir e list of connec ted devic es if and as necessar y . T his list includes a lot of inform ation about all the connected devic es. NVR Number Assigns a display location when y ou have m ultiple devices connected.
62 Function Buttons Description Play back func tion bar . Pla y- Clic k to a rec orded vid eo from the PLA Y LIST . Paus e- Click to freeze the im age. Stop- Click to s top pla ying back the recorded v ideo or c ease r ecording. REC- Click to ac tivate t he rec ording f unction of the device.
63 This allo ws you to searc h a recor ded vid eo kept i n the HDD of the device. Enter the MONT H/DA Y/YEA R HOUR: MINUTE you wish to s earch and c lick GO to proceed. Ever y NVR has to own an IP address an d a titl e to be iden tifi ed on the ne twork.
64 9.1.4 Change the Reco rd & Timer Propert ies Via the Network Follo w the instruct ions bel ow to r econfigur e the recor d and s chedule r ecordi ng settings via the network .
65 Set the regu lar record sett ings 1. W hen in the s ingle –device m ode, click to enter the SETUP page. (See the sam ple screen as in A above) 2. Select a desired r ecording rate and Q uality fr om the c orresponding drop- down list 3.
66 9.1.5 A rchive Images t o the Comput er Play back im ages can be stor ed in a local PC in the JPEG f orm at. Follow the instruc tions below to save the viewed images to your PC. 1. Press to enter the following sample sc reen whenever in the play back m ode.
67 9.2 The Image Viewer This is image integr ity -protec t software. It not only allow s you to view an archived im age f rom the SD card or HDD of a com puter , but also protec ts an archived im age from repr oduction or interpolation.
68 10. Index T able The f ollowing description details how the NVR manages an index table issue. The NVR will generate a tim e index table indicating rec orded data is kept in a partic ular HDD. This allows to individually select ing recorded data to be displayed via the alarm lis t search and f ull list search.
69 1 1 . Netw ork Confi guration 1 1.1 Cable Connections Please f ollow t he instruc tions bel ow to conn ect your N VR to a com puter or a networ k and to c hoose a proper RJ- 45 cable conf iguration for c onnections. Phy sical specification of RJ-45 cable f or Ethernet 1 1 .
70 RJ-45 PIN configuration for LA N Hub PIN NO. PIN A ssignment 1. TX + 2. TX - 3. RX + 4. Not Connected 5. Not Connected 6. RX - 7. Not Connected 8. Not Connected 1 2 3 4 5 6 7 8 RJ-4 5 soc ke t 1 1.1.3 Connect to W AN (INTERNET) The RJ- 45 PIN configur ation for connec ting to a WAN is the s ame as connecting to a LAN.
71 NOTE: This function can only wo rk if the LA N w hich the unit is connected to has a DHCP server . If the DHCP server is working, the NVR will obtain an IP address automatically from the DHCP server . In that case please skip the section 1 1.2.2 (Set IP address) and follow section 3.
72 NOTE: When connecting to a netw ork, each connected NVR must be assign ed a unique IP , w hich must b e in the same class t ype as your netw ork address. IP addre sses are writt en as four sets of nu mbers separated by periods; for exa mple, 192.168.
73 Click on the Configuration tag; check if the TCP/IC is included am ong the network com ponents list. If the TCP/IP is included, pleas e process step 5. If it is not included, please follow step 4 to ins tall the TCP/IP . 1 1 .4 TCP/IP inst allation During the installation, you w ill be requested to inser t the windows 98 CD ROM.
74 1 1.5 TCP/IP Configuration setting Clic k Star t Settings Control Panel Network . Selec t T CP/IP , and then click Properties . Bef ore proc essing the NVR installation in a W AN, please mak e sure the Inter net connection work s properly .
75 Ty pe in pin g 192.168.0.1 then Enter . (See the s ample sc reen below) ** This IP is the NVR IP address that is assigned for the connected NVR in step 2. If you receive a response as in the s ample s creen below , the connection has n’t been succes sfully established.
76 12. Microsoft Internet Explorer This s ection provides instructions for us ing the Microsoft Inter net Explorer , which ar e included with the NVR-2018. 12.1 Connecting the N VR-2018 S tart up the Micros oft Internet Explorer , and then follow the steps given below to connect the NVR-2018: 1.
77 Function Buttons Description Click to stop pla ying back the r ecorded v ideo or to cease rec ording. Click to a recorded video f rom the PLA Y LIST . Click to freeze the image. Click to activate the recor ding function of the device. Click to leave the home page of the NVR- 2018.
78 Recorded video lis t box. T his box all ows you to acces s all rec orded video, which ar e st ored i n the HDD of the c onnecte d devic es. T o review a rec orded video, s impl y select a n ent ry fr om the lis t and c lick the button. PgUp/PgDn : Ena bles you to sc roll up a nd do wn the list.
79 12.2 Change LA NCAM SETUP Setting Please follow the steps given below to change the LANCAM setting thr ough the network as and when necessary . (1) Cli ck the button on the home page to enter the setup m ode. (2) At the top of the page are itemized CAMs 1 to 8, each of which is connec ted to the corres ponding cam era.
80 12.3 Change Record / A larm Setting Please follow the steps given below to change the RECORD / ALARM s etting through the network as and when necessar y . 1. Click the button on the home page to enter the setup m ode. 2. Click the connec tion on the setting page to enter the RECORD / ALARM setting page.
81 12.4 Change T imer Record Setting Please follow the steps below to change the Timer Record s etting through the network as and when necessar y . 1. Click the button on the home page to enter the setup m ode. 2. Click the connection on the setting page to enter the Timer Record s etting page.
82 13. SPECIFICA TIONS Mo del Number 8CH NVR-2018 Lancam Connection Lancam x 8 Image System NTSC P AL Image Res olution 720 x 480 pixels 352 x 240 pixels 720 x 576 pixels 352 x 288 pixels Video Input .
83 A PPENDI X 1. –SCA NIP Follo w the instruc tions bel ow to use t he SCAN IP software to searc h the NVR d evic es from a loc al location. 1. Click the button to disco ver the co nnection of the al l-type device in the L AN. The Device List will display the connection of the all-type device.
84 5. Manual insertion of “Free IP Address ”. If you have clicked “ No”, please m anually ty pe in inser tions as requir ed in the “Free IP Address” , “Gat eway Addres s”, and “ NET Mask ”.
85 8. T o change any IP address, ty pe in the new address in the “ Free IP Address” box on the right as well as the device “Login Nam e” and “Pass word” in their res pective blanks at bottom left, then click “UPDA TE” , and the new address will automatic ally be sent to the device.
Een belangrijk punt na aankoop van elk apparaat Appro NVR-2018 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Appro NVR-2018 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Appro NVR-2018 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Appro NVR-2018 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Appro NVR-2018 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Appro NVR-2018 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Appro NVR-2018 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Appro NVR-2018 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
