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PassageWay ® Service Provider for PARTNER ® Communications System Getting Started 560-201-113 Comcode 108328899 Issue 2 August 1998.
Copyright 1998 Lucent Technologies 560-201-113 All Rights Reserved Comcod e 1 083 288 99 Printed in U.S.A. Issue 2 August 1998 Notice While reasonable efforts were made to ensure that the informat.
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Contents iii 1 Introduction 1-1 What is the PassageWay Service Provider? 1-1 About This Guide 1-3 User Responsibilities 1-5 Conventions Used in This Guide 1-5 Getting Help 1-6 2 Installing and Configu.
Contents iv 3 Using PARTNER Extension Programming 3-1 Overview 3-1 What is PARTNER Extension Programming? 3-2 System Administration Capabilities 3-7 Helpful Hints 3-8 Running PARTNER Extension Program.
Contents v IN Index IN-1.
Figures vii 2 Installing and Configuring the PassageWay Service Provider 2-1 2-1. Components of the PassageWay Adapter 2-5 2-2. Connecting the Line Cord to the PassageWay Adapter 2-11 2-3. Connecting the Modular Phone Cord to the PassageWay Adapter 2-12 2-4.
Introduction 1 1-1 What is the PassageWay Service Provider? The PassageWay ® Service Provider is a device driver that enables applications that are compliant with the Microsoft Windows® Telephony Ap.
Introduction 1-2 The PassageWay Service Provider software also contains the following applications: PARTNER Extension Programming PARTNER Extension Programming is an extension programming application that enables you to program user features and a personal speed dial list for your PARTNER system telephone from your PC.
Introduction 1-3 About This Guide This document describes how to install, configure, and troubleshoot the PassageWay Service Provider. This guide contains four chapters, one appendix, and an index: Chapter 1 - Introduction This chapter describes the structure and content of this guide.
Introduction 1-4 NOTE: To determine whether you are using the proper issue of the Getting Started Guide for the PassageWay Service Provider installed on your PC, perform the following steps: a. Start the PassageWay Configurator. If you have Windows 95 or Windows NT 4.
Introduction 1-5 User Responsibilities Before using the PassageWay Service Provider, you should be familiar with basic Windows functions and procedures. If not, consult your Microsoft Windows User's Guide . You also may need to contact your PC vendor for information on configuring your PC to meet the PassageWay Service Provider requirements.
Introduction 1-6 Only active windows are displayed. The terms option buttons and radio buttons refer to the same object. Throughout this guide, the term PARTNER refers to all versions of the following.
Installing and Configuring the PassageWay Service Provider 2 2-1 Overview This chapter provides the procedures for installing and configuring the PassageWay Service Provider.
Installing and Configuring the PassageWay Service Provider 2-2 New PassageWay Service Provider Users This section applies to new PassageWay Service Provider users.
Installing and Configuring the PassageWay Service Provider 2-3 Upgrading the PassageWay Service Provider or PassageWay Solution This section applies to users who have an earlier version of the PassageWay Service Provider or PassageWay Solution installed.
Installing and Configuring the PassageWay Service Provider 2-4 PassageWay Service Provider Components The PassageWay Service Provider consists of the following components: software the PassageWay adap.
Installing and Configuring the PassageWay Service Provider 2-5 DB-25 Connector Phone Line Modular Jacks LED Figure 2-1. Components of the PassageWay Adapter.
Installing and Configuring the PassageWay Service Provider 2-6 PassageWay Service Provider Requirements The PassageWay Service Provider requires the hardware and software listed below. Install the required hardware and software before installing the PassageWay Service Provider software.
Installing and Configuring the PassageWay Service Provider 2-7 any of the following operating systems: NOTE: Only English (United States) is supported. Microsoft Windows 3.1 or later Microsoft Windows for Workgroups 3.11 or later NOTE: Throughout this document, the phrase Windows 3.
Installing and Configuring the PassageWay Service Provider 2-8 The PassageWay Service Provider operates with all versions of the following PARTNER systems: PARTNER ACS PARTNER Endeavor PARTNER II PARTNER Plus PARTNER NOTE: Throughout this document, the term PARTNER is used to refer to all of the systems listed above.
Installing and Configuring the PassageWay Service Provider 2-9 Before You Begin Before installing the PassageWay Service Provider, you also must know the following information: the version and release of the PARTNER system your company has (for example, PARTNER ACS R2.
Installing and Configuring the PassageWay Service Provider 2-10 Installing the PassageWay Adapter This section describes how to connect the PassageWay adapter to your telephone, your PC, and the line jack.
Installing and Configuring the PassageWay Service Provider 2-11 P h o n e L in e Line Cord Figure 2-2. Connecting the Line Cord to the PassageWay Adapter 4. Determine the type of serial port (9 pin or 25 pin) you have on your PC. If you have a 9-pin serial port, you will use the 9-pin to 25-pin adapter.
Installing and Configuring the PassageWay Service Provider 2-12 NOTE: You can use an RS-232 cable to connect the adapter to the PC if you do not want to connect the adapter directly to the PC. 6. Connect one end of the 7-foot, 2-pair, modular phone cord (D4BU) to the jack labeled “Phone” on the PassageWay adapter (Figure 2-3).
Installing and Configuring the PassageWay Service Provider 2-13 7. Connect the other end of the 7-foot, 2-pair, modular phone cord (D4BU) to the Line jack on your telephone. 8. Check the LED on the PassageWay adapter. The LED is located next to the Phone and Line jacks on the PassageWay adapter.
Installing and Configuring the PassageWay Service Provider 2-14 Installing the Software This section describes how to install and configure the PassageWay Service Provider. You can modify the PassageWay Service Provider configuration information later by running the PassageWay Configurator.
Installing and Configuring the PassageWay Service Provider 2-15 4. If you are installing from diskette, insert diskette #1 of the PassageWay Service Provider software into the diskette drive of your PC. If you are installing from CD-ROM, insert the CD-ROM of the PassageWay Service Provider into the CD-ROM drive of your PC.
Installing and Configuring the PassageWay Service Provider 2-16 7. Choose the Next button. The Select Destination Directory dialog box appears. This dialog box displays the name of the directory where the PassageWay Service Provider software will be installed by default.
Installing and Configuring the PassageWay Service Provider 2-17 If you are using Windows 95 or Windows NT 4.0 or later, the Creating Application Folder & Short Cuts message box appears. If you are using Windows 3.1 or later, the Creating Program Group & Icons message box appears.
Installing and Configuring the PassageWay Service Provider 2-18 The PassageWay Configurator is launched, and it displays the Find PassageWay Link dialog box. Figure 2-4. Find PassageWay Link Dialog Box The PassageWay Configurator is a software application that enables you to set up the PassageWay Service Provider.
Installing and Configuring the PassageWay Service Provider 2-19 the location and telephone number of each outside line button on your telephone the location of feature buttons on your telephone NOTE: The PassageWay Configurator does not verify whether the information you enter is correct.
Installing and Configuring the PassageWay Service Provider 2-20 Figure 2-5. Sample PassageWay Configurator - COM Port Dialog Box.
Installing and Configuring the PassageWay Service Provider 2-21 16. Perform one of the following steps: If PassageWay “found” the COM port for you, choose the Continue button.
Installing and Configuring the PassageWay Service Provider 2-22 17. From the PARTNER System Version dialog box, select the PARTNER system you are using, and then choose the Continue button. The Telephone Models dialog box appears. Figure 2-7. Telephone Models Dialog Box 18.
Installing and Configuring the PassageWay Service Provider 2-23 20. Choose the Continue button. The Extension Number dialog box appears. Figure 2-8. Extension Number Dialog Box 21. Enter your extension number, and then choose the Continue button. If you specified that you have a standard telephone, the Enter Number dialog box appears.
Installing and Configuring the PassageWay Service Provider 2-24 Figure 2-9. Sample Phone Line Information Dialog Box This dialog box presents a representation of the buttons on your telephone. Using this dialog box, you will specify the location for each outside line on your telephone.
Installing and Configuring the PassageWay Service Provider 2-25 22. Choose the location of an outside line on your telephone. A submenu appears, displaying the following options: Clear Button, which removes the programming (if any) and label (if any) from the selected button.
Installing and Configuring the PassageWay Service Provider 2-26 26. When you are finished, choose the Continue button. The Feature Buttons dialog box appears. Figure 2-10. Sample Feature Buttons Dialog Box Using this dialog box, you specify the location of call handling features assigned to buttons on your telephone by the PARTNER System Manager.
Installing and Configuring the PassageWay Service Provider 2-27 The PassageWay Service Provider can recognize the following call handling features programmed to your telephone: Auto Dial Call .
Installing and Configuring the PassageWay Service Provider 2-28 27. Choose a button where a feature is assigned. A submenu appears, displaying the following options: Clear Button Auto Dial Call Forward Do Not Disturb Inspect Cancel 28.
Installing and Configuring the PassageWay Service Provider 2-29 32. Choose the OK button. The View README File dialog box appears. If you want to view the Readme file now, make sure the check box is selected. (This check box is selected by default). If you do not want to view the Readme file now, make sure the check box is not selected.
Installing and Configuring the PassageWay Service Provider 2-30 If you need to modify any of the information for your telephone (for example, lines or features are added to or removed from your telephone), run the PassageWay Configurator.
Installing and Configuring the PassageWay Service Provider 2-31 Removing the PassageWay Service Provider Use the following procedure to remove the PassageWay Service Provider. If you are using Windows 95 or Windows NT 4.0 or later, proceed to “Removing the PassageWay Service Provider in Windows 95 or Windows NT.
Installing and Configuring the PassageWay Service Provider 2-32 6. Choose the Next button. The Ready To UnInstall dialog box appears. 7. Choose the Finish button. The Perform Uninstall status box appears, displaying the status of the uninstall process.
Installing and Configuring the PassageWay Service Provider 2-33 Removing the PassageWay Service Provider in Windows 3.1 or Later To remove the PassageWay Service Provider from your PC in Windows 3.1 or later: 1. Close all PassageWay applications and telephony applications.
Installing and Configuring the PassageWay Service Provider 2-34 10. Choose the Close button to close the Telephony window. The Ready to UnInstall dialog box appears prompting you to confirm that you want to remove the PassageWay Service Provider and all associated files.
Using PARTNER Extension Programming 3 3-1 Overview This chapter provides the following information: a description of PARTNER Extension Programming helpful hints describing how to use PARTNER Extension.
Using PARTNER Extension Programming 3-2 What is PARTNER Extension Programming? PARTNER Extension Programming is an application that enables you to perform Extension Programming for your system telephone from your PC. (You must have a system telephone with a display.
What is PARTNER Extension Programming? 3-3 Figure 3-1. Sample PARTNER Extension Programming File for a PARTNER-34D Telephone.
Using PARTNER Extension Programming 3-4 When you run PARTNER Extension Programming for the first time, the system “reads” the programming from your telephone and displays an untitled file containing the current programming for your telephone.
What is PARTNER Extension Programming? 3-5 The main view of a PARTNER Extension Programming file is the button programming. You must use the menus to access the other options (for example, Personal Speed Dial List). Each button in a PARTNER Extension Programming file consists of a button label and a button position.
Using PARTNER Extension Programming 3-6 With PARTNER Extension Programming, you can create button programming files for any system telephone. Regardless of the telephone model you have, you may create a file for one of the other model types PARTNER Extension Programming supports.
System Administration Capabilities 3-7 System Administration Capabilities PARTNER Extension Programming enables the PARTNER System Manager to perform the following tasks: Perform the following Central.
Using PARTNER Extension Programming 3-8 Helpful Hints When using PARTNER Extension Programming, keep in mind the following information: Only program your telephone through PARTNER Extension Programming. PARTNER Extension Programming only keeps track of programming you perform through this application.
Running PARTNER Extension Programming 3-9 Running PARTNER Extension Programming This section describes how to run PARTNER Extension Programming. NOTE: Connect must be running if you want to program your telephone or read the programming from your telephone.
Using PARTNER Extension Programming 3-10 An untitled PARTNER Extension Programming file appears, displaying the current programming of the buttons on your telephone. You can now program your telephone. Refer to the online help for programming procedures.
Running PARTNER Extension Programming 3-11 3. Choose the OK button. PARTNER Extension Programming starts reading the programming from your telephone. The Reading Telephone status box appears.
Using PARTNER Extension Programming 3-12 Figure 3-4. Sample PARTNER Extension Programming File You can now program your telephone. Refer to the online help for the programming procedures.
Troubleshooting 4 4-1 Overview This chapter provides information that can assist you in solving problems you might encounter when you use the PassageWay Service Provider.
Troubleshooting 4-2 General Troubleshooting This section presents some common problems you might encounter when configuring the PassageWay Service Provider and while using TAPI applications (for example, Microsoft Dialer). For each problem, a strategy is presented that you can follow to isolate and solve your problem.
Troubleshooting 4-3 5. Choose the Continue button in the PassageWay Configurator - COM Port dialog box and finish configuring the PassageWay Service Provider. 6. If you are using Windows NT 4.0 or later, proceed to Step 8. If you are using Windows 95 or Windows 3.
Troubleshooting 4-4 Problem 2: You are unable to dial from a TAPI-compliant application. Perform the following steps: 1. Verify that the PassageWay Service Provider was installed and configured properly. 2. If you are using Windows 95 or Windows 3.1 or later, close all telephony applications, and then run Connect.
Troubleshooting 4-5 Problem 6: You cannot make a call with the speakerphone. If you are using a TAPI application, like Microsoft Dialer (Dialer is an add-on package for Windows 3.1x but is provided with Windows 95 and Windows NT 4.x) to operate your PARTNER set, you may encounter a problem.
Troubleshooting 4-6 Problem 8: The PassageWay Setup screen does not display properly. On some PCs, depending on the type of video display adapter that is installed, some of the Setup screens may not display properly. That is, the background image for Setup may not be totally clear.
Troubleshooting 4-7 Problem 11: You cannot place a consultation call on hold during a transfer. If you are in the middle of a transfer, have an established consultation call that you then decide to place on hold, you will find that you are not able to place the consultation call on hold.
Troubleshooting 4-8 Problem 13: You cannot make or answer calls via your TAPI application. If you are trying to use your TAPI application and find that it is unable to initiate a call or an incoming call is not seen by the application, it is possible that the PC link to the PARTNER adapter has not been properly established.
Troubleshooting 4-9 Problem 15: Your TAPI application completes a conference without a real conference existing. If you drop the consultation call or if the party on the other end of the consultation call hangs-up in midst of setting up a conference, the application may incorrectly show that the conference was completed.
Troubleshooting 4-10 Problem 17: The PassageWay Link is not always detected. During the installation, you will be asked if you would like the system to search for your PassageWay link/adapter. If you choose to have this done for you, it is possible that the link will not be found.
Troubleshooting 4-11 Problem 20: You have problems placing calls on hold using a standard phone. If you are using a standard phone with your PARTNER system and you place a call on hold, you should not place the handset in the cradle. If you do so, you will not be able to answer another incoming call.
Troubleshooting 4-12 Problem 23: You experience problems while uninstalling the PassageWay service provider. While running the UnInstaller on Windows 3.1x, the focus may change from the UnInstaller to the Program Manager. Assuming your Program Manager is not maximized, you will see the blue gradient screen of the UnInstaller in the background.
Troubleshooting 4-13 Problem 25: A message box appears displaying the message: A required component of the PARTNER Service Provider is corrupt. The registry contains an inconsistent SwitchType. Re-installing the PARTNER software may fix this problem. Uninstall and reinstall the PassageWay Service Provider.
Troubleshooting 4-14 Problem 30: A message box appears displaying the message: A required component of the PARTNER driver (file name) could not initialize properly. Re-installing the PARTNER software may fix this problem. Uninstall and reinstall the PassageWay Service Provider.
Troubleshooting 4-15 PassageWay Adapter LED This section describes the error conditions represented by the LED located next to the Phone jack and Line jack on the PassageWay adapter. Problem 1: The LED is “off.” This indicates that your PassageWay adapter is not receiving power.
Troubleshooting 4-16 Troubleshooting PARTNER Extension Programming This section describes some common problems you might encounter while using PARTNER Extension Programming. For each problem, a strategy is presented that you can follow to isolate and solve your problem.
Troubleshooting 4-17 4. Start Connect and then run PARTNER Extension Programming again. If PARTNER Extension Programming failed to read your telephone’s programming the first time it was run, it will automatically try to read it now.
Troubleshooting 4-18 Problem 4: PARTNER Extension Programming does not run. You can only run PARTNER Extension Programming with system telephones that have displays.
Troubleshooting 4-19 Troubleshooting Connect This section presents some common problems that you might encounter while using Connect. For each problem, a strategy is presented that you can follow to isolate and solve your problem. Problem 1: Connect displays the message : This application requires a serial port and terminates.
Troubleshooting 4-20 Problem 2: Connect displays its Communications Error dialog box within a few seconds after it is run. This message indicates that Connect cannot communicate properly with your telephone.
Troubleshooting 4-21 Insure your PassageWay adapter is receiving power from the PARTNER system (as indicated by the illumination of the LED). If you have verified that the PassageWay adapter is proper.
Troubleshooting 4-22 Failure Code -121 Meaning: The PC and the PassageWay adapter cannot communicate over your serial port. Things to Try: Follow the instructions for Failure Code 111. Failure Code -131, -132, -133, or -135 Meaning: The PC cannot communicate properly with your PassageWay adapter.
Troubleshooting 4-23 Problem 3: Connect will not work on COM ports other than COM1 and COM2. By default, many PCs are not configured to permit the simultaneous use of three or more COM ports. Specifically, most PCs are configured such that COM ports are grouped into pairs: COM1 is paired with COM3, and COM2 is paired with COM4.
Troubleshooting 4-24 The chance of a communications problem depends on your PC's configuration. The PassageWay Service Provider operates at a data rate of 4800 baud, and it relies on Windows to manage the flow of data through your PC's serial port.
PC Serial Ports A A-1 Overview This appendix provides detailed information about PC serial ports, including background information about what they are and how they work.
PC Serial Ports A-2 Background Serial ports (also sometimes referred to as communications ports or COM ports) are hardware interfaces that permit your PC's microprocessor to communicate with peripheral devices using a communications standard called RS-232 (hence, serial ports are also sometimes referred to as RS-232 ports).
PC Serial Ports A-3 The microprocessor/serial port communication consists of two aspects: an I/O port address and an interrupt request signal (IRQ). The I/O port address represents a small region of the microprocessor's input/output memory space that is used to pass data back and forth to the serial port.
PC Serial Ports A-4 In the PC architecture, IRQs acts like the doorbell in our analogy: They provide a method by which hardware devices in the computer can get the microprocessor's attention to deal efficiently with some process.
PC Serial Ports A-5 The table below lists the default I/O port addresses and IRQs used by the serial ports of IBM-PC/AT-compatible computers: Serial Port Device Name I/O Port Address IRQ COM1 03F8 4 C.
PC Serial Ports A-6 Serial Ports Under Windows 3.1 Unlike the DOS-only world of yesterday, today's multitasking environments like Windows permit the microprocessor to communicate with up to four active serial port devices at the same time (COM1 through COM4).
PC Serial Ports A-7 Workarounds and Solutions to the IRQ Conflict Problem It is important to remember that the IRQ conflict is a problem in hardware; it cannot be resolved in software alone.
PC Serial Ports A-8 Given the scenario described in item (1) above (that is, a mouse on COM1, a fax/modem card on COM2, and the PassageWay Service Provider on COM3), you might buy a bus mouse and configure it to use, say, IRQ2 or IRQ5.
PC Serial Ports A-9 For example, consider once again the scenario of a COM1 mouse, a COM2 fax/modem card, and a COM3 PassageWay Service Provider. If the COM3 serial port is located on an add-on card t.
PC Serial Ports A-10 Selecting an Add-On Serial Port Card This section presents advice on how to choose an add-on serial port card for use with the PassageWay Service Provider.
PC Serial Ports A-11 2. For best performance with the PassageWay Service Provider, choose a card that has hardware support for high-speed communications. The PassageWay Service Provider operates at a data rate of 4800 baud, and it relies on Windows to manage the flow of data through your PC's serial port.
Index IN-1 C Centralized Telephone Programming, 3-7 COM ports overview, A-1 Connect starting, 3-9 troubleshooting, 4-19 D documentation conventions, 1-5 E Extension Programming helpful hints, 3-8 over.
Index IN-2 S serial cable installing, 2-10 serial ports overview, A-1 support, 1-6 T TAPI installing PassageWay Service Provider, 2-14 removing PassageWay Service Provider, 2-31 setting up, 2-9 troubl.
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