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MITEL 5330 IP and 5340 IP Phones User Guide.
NOTICE The information contained in this docum ent is believe d to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL ® ). The information is subj ect to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries.
Table of Contents 3 ABOUT YOUR PHONE ............................................................................................................ 7 Elements of Your Phone ................................................................................
5330/5340 IP Phones – User Guide 4 USING THE PC COMPANION APPLICATION ................................................................... 23 About the PC Companion Application .........................................................................
Table of Contents 5 Conference ............................................................................................................................ 38 Conference Split............................................................................
5330/5340 IP Phones – User Guide 6 Message Waiting Indicator ................................................................................................... 56 Messaging - Advisory ................................................................
7 ABOUT YOUR PHONE The Mitel ® 5330 and 5340 IP Phones are full-feature, dual port, dual m ode enterprise-class telephones that provide voice co mmunication over an IP networ k. They both feature a large graphics display (160 x 320) a nd self-labeling keys.
5330/5340 IP Phones – User Guide The 5340 IP Phone Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selectin g and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call a nd to indicate a message waiting in your voice mailbox.
5330/5340 IP Phones – User Guide 9 Elements of Your Phone Feature Function • ( MUTE ) enables Mute, which allows you to temporarily turn your phone's handset, headset or handsfree microphone off during a call.
5330/5340 IP Phones – User Guide 10 Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your ph.
5330/5340 IP Phones – User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, sh oulder, or back discom fort, especially if you cradle the handset between your ear and shoul der. If you use your phone a lot, you may find it more comfortable to use a headset.
5330/5340 IP Phones – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows a nd keys are shown and described below.
5330/5340 IP Phones – User Guide 5340 and 5330 IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programm able feature keys, which are specific to the application or state of the set.
5330/5340 IP Phones – User Guide 14 USING YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone. Applications provides access to all th e phone’s applications. To open the Applications window, press Applications in the default Phone window.
5330/5340 IP Phones – User Guide Using the Settings Application The Settings application provides a single location to access all your phone settings. Y ou can also launch the Settings application by pressing the Settings fixed function key . The Settings window provides access to the Settings applicatio n.
5330/5340 IP Phones – User Guide 16 Getting Help To access the 5330/5340 IP Phone help and docum entation: 1. Launch the Applications . 2. Press Help . You have the following options: • Press Launch PC Help to display www.edocs.mitel.com. • Press Key Icons.
5330/5340 IP Phones – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lo ck to Factory default option on a per-phone basis.
5330/5340 IP Phones – User Guide Specify Language To specify the language in which pr ompts and applications display: 1. Press Settings or . 2. Press the Language setting. The phone displays the three language selectio ns that are currently programmed in the ICP.
5330/5340 IP Phones – User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker . You can set the beep volume using this procedure; however, adjustin g the speak er volume also affects the beep volume.
5330/5340 IP Phones – User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. Press Settings or . 2. Press Call Notification . 3. Press the appropriate options to identify when you want the Phone window to display.
5330/5340 IP Phones – User Guide Notes: • If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. • If the phone is idle, this ac tion adjusts the contrast. To adjust the Ringer Pitch while the phone is idle: 1.
5330/5340 IP Phones – User Guide Program Receipt of External Messaging You can program your phone to launch the Phone application when it re ceives m essages (other than phone calls). To program receipt of External message types: 1. Press Settings or .
5330/5340 IP Phones – User Guide USING THE PC COMPANION APPLICATION About the PC Companion Application The PC Companion Application is a PC-based desktop programming tool that allows you to easily program your phone keys a nd label those keys using your PC.
5330/5340 IP Phones – User Guide 6. To launch the PC Companion Application, c lick the Windows Start m enu and navigate to Mitel -> Mitel 5330 5340 PC Companion Application . 7. In the PC Companion application, do the following: a) Select PC Connectivity from the menu on the left.
5330/5340 IP Phones – User Guide 25 Programming Feature Keys Using the PC Companion Application 1. Select Programmable Keys from the m enu, and then click the desired key. 2. Program a phone feature, phone appl ications, or PC application: To program a Phone Feature: • Select Telephone Feature from the Feature list.
5330/5340 IP Phones – User Guide 26 Clearing, Editing or Co pying Key Programming 1. Select Programmable Keys from the m enu. 2. Right-click the key you want to clear, edit, or copy. 3. Do one of the following: • Select Clear . Re-program the key, if desired.
5330/5340 IP Phones – User Guide PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: • Settings application. • Settings key . • PC Companion application.
5330/5340 IP Phones – User Guide 28 Feature Default Label Auto Answer Auto Ans Paging Paging Call Pickup Call Pickup Call Back Call Back Headset Headset Make Busy Make Busy Campon Campon Override Ov.
5330/5340 IP Phones – User Guide 29 Feature Default Label Message Message Hold Hold Transfer/Conference Trans/Conf Cancel Cancel Analog Line Analog Line Applications available for programming on pro.
5330/5340 IP Phones – User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Settings or . 2. Press Programmable Keys . 3. Press the key you wish to program. 4. Press View Features . 5. Use the Page Navigation keys to move through the features list.
5330/5340 IP Phones – User Guide To program Speed Call: 1. Press Settings or . 2. Press Programmable Keys . 3. Press the key you wish to program. If it’s already programmed, press Clear Key . 4. Press Speed Call . 5. Press Edit Label and enter the label for the Speed Call.
5330/5340 IP Phones – User Guide 32 SETTING UP YOUR CONTACT LIST (5340 ONLY) Use the People application to set up your contact list. Adding names to your contact list You can add a name to your contact li st by entering it di rectly using the P eople application or by copying a number from the Call Info window.
5330/5340 IP Phones – User Guide 33 MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial a number from the People application (for the 5340 IP Phone only). • Press the programmed key associated with the party you want to call.
5330/5340 IP Phones – User Guide 5. If more than one match is found, press the Next softkey. 6. Do one of the following: • To make the call, press the Call softkey. • To edit the entry, press the Backup softkey. • To exit, press Cancel or Superkey .
5330/5340 IP Phones – User Guide Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note : Your administrator must program Line Appearances to your phone. 2. Dial the number. 3.
5330/5340 IP Phones – User Guide Auto-Answer When the Auto-Answer feature is active, incomi ng calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: • Press Auto-Answer key.
5330/5340 IP Phones – User Guide CALL HANDLING Hold To place a call on Hold: • Press ( HOLD ). • Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note : You can only retrieve a call from hold when the phone is idle.
5330/5340 IP Phones – User Guide Transfer To Transfer an active call: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up.
5330/5340 IP Phones – User Guide Add Held To move a call on hold to another lin e appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an exis ting conversation or conference: 1.
5330/5340 IP Phones – User Guide 40 To create a Call Forward profile: 1. Launch Applications. 2. Press Call Forwarding . 3. Press New Profile . 4. Press Edit Profile Name . An on-screen keyboard displays. 5. Press the appropriate keys in the on-screen keyboard to ente r the profile name and press Save .
5330/5340 IP Phones – User Guide 41 ACTIVATE CALL FORWARD To turn Call Forward on once it has been programmed: 1. Press Applications . 2. Press Call Forwarding . 3. Press the appropriate Profile setting. 4. Press Activate . CANCEL CALL FORWARD To cancel Call Forward: 1.
5330/5340 IP Phones – User Guide 42 USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the acc ount in the call records that your system generates.
5330/5340 IP Phones – User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code.
5330/5340 IP Phones – User Guide 44 To cancel Call Forward – Remote from the st ation that set the remote forwarding: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension of the remote station. 4. Hang up. To cancel Call Forward – Remote from the station that was forwarded: 1.
5330/5340 IP Phones – User Guide Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code.
5330/5340 IP Phones – User Guide To delete a particular call from the call log: • With the call log that you want to delete displayed, press Yes twice or press the Delete softkey. Call Park The Call Park feature allows you to place a call in a special hold state.
5330/5340 IP Phones – User Guide Call Pickup To answer a call that is ringing at an other extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup . To answer a call that is ringing at anot her extension not in your Pickup Group: 1.
5330/5340 IP Phones – User Guide Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answ erback automatically establishes a Handsfree call on your phone after a si ngle burst of tone. Your administrator enables or disables Handsfree Answerback on your phone.
5330/5340 IP Phones – User Guide To end a Handsfree Answerback call: • Press either ( SPEAKER ) or ( CANCEL ). When the Handsfree Direct Page call ends, the MUTE key light returns to the state it w as in before the call was estab lished.
5330/5340 IP Phones – User Guide Do Not Disturb When you enable Do Not Disturb, callers will ge t a busy tone, and an on- screen text message indicating that you do not wi sh to be disturbed. To activate or deactivate Do Not Disturb: • Press the Do Not Disturb key that you progr ammed.
5330/5340 IP Phones – User Guide 51 EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed, Emergency Number dialing sh ould only be performed by picking up the handset a nd selecting the Analog Line key you have programmed.
5330/5340 IP Phones – User Guide Group Listen With Group Listen, you can carry on a conversati on using the handset or headset while allowing others nearby to listen to th e person at the far end over the handsfree speak er. The hand sfree microphone is disabled in Group Listen mode.
5330/5340 IP Phones – User Guide +To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code. (See Programming Features on Your Phone for instructions on programming features to your phone.
5330/5340 IP Phones – User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone usi ng your assigned .
5330/5340 IP Phones – User Guide 55 3. Press the Logout command key. 4. Press the Confirm command key. Hot Desk - PIN Change To change your Hot Desk PIN: 1. Log into a Hot Desking phone. 2. Press Superkey (must be programmed to a key). 3. Press the HotDesk PIN softkey.
5330/5340 IP Phones – User Guide Message Waiting Indicator The Message Waiting Indicator (M W I) feature allows you to be notified when messages have been left on another phone. Once you have progr ammed a key to MWI, this key is always enabled. To use MWI to contact the extension that left a message: • Press the key you have programmed to MWI.
5330/5340 IP Phones – User Guide 3. Press the Read Message softkey, and do one or all of the following: • To display the time the message was sent, press the More Msg softkey. • To display the number of the caller, press the More Msg softkey twice.
5330/5340 IP Phones – User Guide 58 Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1.
5330/5340 IP Phones – User Guide Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1.
5330/5340 IP Phones – User Guide 60 To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox. 3. Follow the prompts to retrieve the recording. Reminder To program a Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears.
5330/5340 IP Phones – User Guide Speak@Ease Users of the Speak@Ease softkey can place a call by speaking the nam e of the perso n they wish to dial. Speak@Ease enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes inco ming calls to a specific de stination based on spoken commands.
5330/5340 IP Phones – User Guide 62 Trunk Flash The Trunk Flash feature allows you to access Cent rex features (if available) while you are talking on an outside call. To flash a trunk while talk ing on an outside call: 1. Press the key you have programmed to Flash.
5330/5340 IP Phones – User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing. Y ou use the Conference Controller to turn the conferen ce unit off or on, to adjust the vol ume or to put the conference unit into Presentation mode.
5330/5340 IP Phones – User Guide 64 Mute the conference unit To mute the conference unit so that conversation in the m eeting room cannot be heard by individuals being conferenced: • Press Mute . USING THE LINE INTERFACE MODULE Your phone supports the Mitel Li ne Interface Module.
5330/5340 IP Phones – User Guide To answer a waiting call on the analog line: Note : If you have subscribed to an analog call waiting service, you ma y use the hookswitch or press Cancel ( ) to answer a waiting analog call. Wh en you are on an analog call and a waiting analog call arrives, you hear a beep.
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