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Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page iii Mitel 8528 T elephone Quick Reference Guide This guide provide s information for frequently used features. For more information about these and other features, refer to the user g uide.
Page iv Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 Answering Calls Lift the handset, or press (S peaker) to answer a call while using a headset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency numbe r (91 1 U.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page v Notice This guide is rel eased by Mitel Netwo rks Corporation an d provides informa tion necessary to use th e Mitel 8528 T elephon e. The guide contents, which reflect current Mitel st andards, are subject to revision or change without notice.
Page vi Mitel ® 8528 T elephone Use r Guide – Issue 3, February 2011 Import ant Safety Instructions and Precautions Remember the following safety guideli nes when using the telephone.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page vii Power Requirement s When a PKM IM is attached to the telephone, the telephone requires the Mitel Universal 24 VDC power ada pter , part number 50005300.
Page viii Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 T elephone Usage This equipment is not for connection to the teleph one network or public coin telephone se rvice.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Pa ge ix Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and fo und to comply with the lim its for a Class B digital device, pursuan t to Part 15 of the FCC Rules.
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Content s Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Pa ge xi Contents Getting St arted 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Page xii Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Answering and Placing Calls 23 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page xiii Using Dynamic Ext ension Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Using the Handoff - Push /P ull Feature.
Content s Page xiv Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Messages 55 Leaving Messages at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Viewing and Resp onding to Messages .
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 1 Getting S tarte d Getting Star ted Wel c o me The instructions in this guide are for using the Mite l 8528 T e lephone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features.
Getting Started Page 2 Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 About Y our T elephone Y our telephone is equipped with a two-line disp lay , a hearing aid-compatible ha ndset, a Message Indicator lamp, an internal speaker and microphon e, and thre e types of buttons.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 3 Getting S tarte d T elephone Featur e Descriptions The following sections descri be default configurations. Y our telephone may be programmed differently . Contact your system administrator for more information.
Getting Started Page 4 Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 Feature Buttons Feature buttons provide quick access to commonly used fe atures.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 5 Getting S tarte d Programmable Buttons Y our telephone has 16 programma ble buttons. The top seven buttons on the telephone are programmed by the system a dministrator and ca nnot b e reprogrammed.
Getting Started Page 6 Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 T elephone Signals Y our telephone has several audio and visual signal s to indicate fea ture activi ty . The following are a few helpful tips: Lit or blinking buttons indicate call or feature activity .
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 7 Getting S tarte d Headset Instructions Y our telephone is designed to work with a heads et that has a 4-pin, RJ-type connector .
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Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 9 Personalizing Y our T elephone Personalizing Y our T elephone This chapter describes fea tures you can use to personal ize your telephone . Adjusting the V iewing Angle Y ou can tilt the telephone stand for a bet ter view of the buttons and display .
Personalizing Y our T elephone Page 10 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Inst alling Designation Cards If you program button s on your telephone (see pag e 1 6 ), you can install a new paper designation card with the revi sed button labels.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 1 1 Personalizing Y our T elephone Changing V olume Levels Y ou can change the following vo lume levels: Ringer (alerting tone) Handset Headset Background music External speaker Y ou must be using the feature to change the volume leve l.
Personalizing Y our T elephone Page 12 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Listening to Background Music If your system is equipped with a music source, you can listen to background music or system audio (for example, organizational confer en ce calls) through the external speaker .
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 13 Personalizing Y our T elephone Using the Dialp ad Buttons to Enter Characters Y ou can use the dia lpad butto ns to enter text or numbers for features such as Do-Not-Disturb (see pag e 69 ) and S tation S peed Dial (see pa ge 3 8 ).
Personalizing Y our T elephone Page 14 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 The following tables show the dialpad characte rs for the Canadian French, Mexican S panish, and Japanese language s. Dialp ad Characte rs — Canadian French Number of Times Dialpad Button is Pressed Button 123456789 10 11 12 13 14 15 1 : - /,.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 15 Personalizing Y our T elephone Dialp ad Characters — Ja panese ( Katakana ) Number of Times Dialpad Button is Pressed Button 1.
Personalizing Y our T elephone Page 16 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Using Programmable Buttons For quick access, you can assign feature codes, extensions, spee d-dial numbers, trunks, or other resources to your programmable buttons.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 17 Personalizing Y our T elephone Default Access Codes The following are default system access codes. If your syst em uses different codes, record the codes in the “New Code” column for reference.
Personalizing Y our T elephone Page 18 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Answer Ringing Call 23 351 Automatic IC Call Access – On/Off 23 361 Automatic T runk Call Acces.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 19 Personalizing Y our T elephone Message – Cancel L eft Message 56 366 Message – Delete Message 56 368 Message – Leave Inter.
Personalizing Y our T elephone Page 20 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 V iewing Button Assignment s Y ou can view programmab le button (key) feature a ssignments. T o view button assignme nts : 1. With the handset on-hook, dial 396 .
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 21 Personalizing Y our T elephone Activating Door R elay If the Activate Door Relay feature is enabled , you can unlock a door (i.e., “buzz” it open) through your telephone. Y ou can en ter the Activa te Door Re lay feature code while idle or whi le on a call.
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Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 23 Answering and Placing Calls Answering and Placing Calls The following instructi ons describe how to answer and place in ternal and external calls and how to use related features.
Answering and Placing Calls Page 24 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Redirecting Calls Y ou can redirect calls to another extensio n or external number .
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 25 Answering and Placing Calls Placing Internal Calls Internal calls are calls placed to other extensi ons in the system. Internal calls are assigned to the Intercom (IC) button on yo ur telephone.
Answering and Placing Calls Page 26 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Placing External Calls The following sections descri be features used when placing external calls. T o place an external call: 1. Press the Outgoi ng button, an unlit Call button, or enter the Ou tgoing Call access code ( 8 is the default code).
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 27 Answering and Placing Calls Using Sp eed Dial Y ou can use sp eed dial to q uickly dial stored phon e numbers. S p eed-dial numbers are either stored in the system (System S peed Dial), or in your telephone (St ation S peed Dial).
Answering and Placing Calls Page 28 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Deleting St ation Speed-Dial Ent ries T o delete a Station S peed-Dial entry: 1. With the handset on-hook, dial 383 . PROGRAM STN SPD (0-9) OR SCROLL appears.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 29 Answering and Placing Calls Using the Directory Y ou can use the Directory to find internal or external contacts or find and activate system features.
Answering and Placing Calls Page 30 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Using Account Codes Account codes record information for telepho ne record reports. Y o u may be required to enter account codes when placing calls. Co ntact y our system administrator for more information about using account codes.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 31 Call Features Call Features The following sections descri be call-related features. Using Handsfree Mode Y ou can use H andsfree Mode to activate th e speakerphone. T o use Handsfree Mode : With the handset on-hook, dial 319 .
Call Features Page 32 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Placing Calls On Hold Y ou can place calls on either Individual Hold or System Hold . Individual Hold : Places an internal or external call on hold at your telephone.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 33 Call Features T ransferring Calls Y ou can transfer calls to other extensions or external numbers. Y ou can also transfer conference calls. See “Transferring a Conference” on pag e 39 for more information.
Call Features Page 34 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 V iewing Y our System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) an d the date and time.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 35 Call Features Forwarding Calls Y ou can use Ma nual Call Forwardin g or System Forwarding to forward calls. Manual Call Forwarding The following table describes Manual Call Forward ing options.
Call Features Page 36 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Using Dynamic Extension Express When you enable Dynamic Extension Express (DEE) on your IP phone, your incomi ng calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 37 Call Features The following call types do not follo w Dynamic Extension Express: Hunt group calls Hunt group annou.
Call Features Page 38 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Receiving Message W aiting Indications If your main extension receives a message wait ing indicat ion (MWI) fr om voice ma il or the system’s st ation messaging feature, the MWI is propagated (as applic able) to your other internal associated destinations.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 39 Call Features Placing Ad Hoc Conference Calls Y ou can pla ce a Ad Hoc 1 conference call with up to three internal or external parties (for a total of four parties, including yourself).
Call Features Page 40 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Ending a Conference and Placing all Parties on Hold Y ou can end a conference and place all con ference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 41 Call Features Using Meet-Me Conferencing The Meet-Me Conferencing fe at ure allows up to eight interna l and/or external callers.
Call Features Page 42 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Joining a Meet-Me Conference Y ou can join a conference with up to seven internal and/or external parties (for a total of eight parties, including yourself). T o join a Meet-Me Confere nce: 1.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 43 Call Features Using Record-A-Call Y ou can use R ecord-A-Call to record a n ongoing call a s a mailbox message .
Call Features Page 44 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Using Call Logging Y our call logs are records of yo ur most recent missed, received , and dialed calls. A maximum of 20 entries are stored in each call lo g. 3 Y ou can use Call Logging to: View rec ent call activity .
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 45 Call Features Using Secondary Extension Buttons Secondary Extension buttons must be programmed by your system administrator . Y ou can use programmable button s as “secondary extensions.
Call Features Page 46 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Using Hot Desking The Hot Desking feature allows users to sha re phones or temporarily move to oth er phones and yet maintain their personal identity and preferred phone configuration se ttings.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 47 Call Features Using Configuration Assist ant If Configuration Assistant is enabled for yo ur system, you can access this voice g.
Call Features Page 48 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Accessing Configuration Assist ant Follow the instruction s below to access Configuration Assistant.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 49 Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 69 for more information about using DND. T o cha nge the DND settings us ing Configuration Assistant: 1.
Call Features Page 50 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Managing Meet-Me Conferencing Access Codes See “Using Record-A-Call” on page 43 for more information about Meet-Me Conferencing. T o create a n ew Meet-Me Confe rence access code: 1.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 51 Call Features Using Remote Programming If the Configuration Assistant feature is en abled for your system, Mite l recommends that you use Configuration Assistant instead of the Re mote Programming feature described i n this section.
Call Features Page 52 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 57 for more information about using DND. T o turn on DND using Remote Programming: 1. Do one of the following: Call your DISA number (pro vided by your system administrator).
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 53 Call Features Changing the S t ation Passcode Y ou can use Remote Programming to change the station (telephone) passcode. T o change the station p asscode using Rem ote Programming: 1.
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Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 55 Messages Messages This section describe s the following system messaging fea tures: Inter-st ation messages : Inter-station messages are alerts sent to your telephone by other internal parties, notifying you to cont act the p arty who left the message.
Messages Page 56 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 V iewing and Responding to Messages When you have waiting messages, the (Message) button and Message /Ring Indicator flash and the display shows the number of waiting message s.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 57 Messages Using Do-Not-Disturb (DND) Y ou can use DND to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external cal ls.
Messages Page 58 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Using Reminder Messages Y ou can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminde r message signals yo u with eight short tones and your disp lay shows the message, even if you are on a call.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 59 Messages Paging Other System Users Y ou can place page announcements through telephone speakers or external speake rs (if applicable). Y our system may use page zones to prevent announcements from transmitting through every telephone in the system.
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Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 61 Hunt Group s Hunt Groups Hunt groups are groups of internal partie s (agents) who share a common (hunt grou p) extension number . Calls can ei ther be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number).
Hunt Group s Page 62 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Logging out of ACD Hunt Group s Y ou can log out of all ACD hunt groups at once or log out of each hunt g roup one at a time. T o log out of one or more ACD hunt group: Do one of the following: Dial 328 to log out of all of your ACD h unt groups.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 63 Hunt Group s Other Hunt Group Features The following features can be used by ACD or UCD hu nt groups. Requesting Agent Help Y ou can use Agent Help to request h elp from a des ignated “Ag ent Help Extension” (usually your supervisor) during a call.
Hunt Group s Page 64 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Hunt Group Supervisor Features The following features can be used by h unt group supervisors only . Accepting or Rejecting Agent Help Calls Supervisors can acc ept or reject Agent Help call s.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 65 Hunt Group s Using Barge-In While monitoring a hun t group call, you can use Barge-In to join the call. T o monitor and/or barge in on a call: 1. T o use th e speakerphon e: While on hook, dial 321 .
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Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 67 T roubleshooting Troubleshooting The following sections can help you solve proble ms that you may be e xperiencing with your telephone. Troubleshooting topics include: Contact Information : Information about system administrator cont acts.
T roubleshooting Page 68 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 T roubleshooting T ip s The following table incl udes troubleshooting tip s fo r telephone and system features. NOTE Y ou can often correct proble ms that you may be experienci ng by resetting th e telephone to the default settings.
Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 69 T roubleshooting When I try to use the Dynamic Extension Express – Handoff feature ( 388 ), the display shows NO CALL TO HANDOFF .
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Index Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 Page 71 A About Your Telephone 2 Access Codes 41 Account Codes 30 Account Codes, using 30 ACD Hunt Group Wrap-Up Timer, stop ping 6.
Index Page 72 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Configuration Assistant 47, 49 accessing 48 DND settings, changing 49 Dynamic Extension Expre ss settings, changing 48 Dyn.
Index Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 Page 73 Hunt Groups accepting or rejecting Agent Help 64 Agent Help, requesting 63 agent IDs 61 Automatic Call Distribution (ACD) 6.
Index Page 74 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 R Record-A-Call, using 43 Redialing, external numbers 26 Reminder Messages, using 58 Remote Programming 47, 51 DND setting.
Index Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 Page 75 V Voice Mail User Guides 55 Voice Messages deleting 56 leaving 55 listening to 56 Volume Levels 11 Volume Levels, changing .
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www .mitel.com THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMA TIONAL PURPOSES ONL Y . The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice .
Een belangrijk punt na aankoop van elk apparaat Mitel 8528 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Mitel 8528 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Mitel 8528 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Mitel 8528 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Mitel 8528 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Mitel 8528 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Mitel 8528 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Mitel 8528 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
