Gebruiksaanwijzing /service van het product Inter-Tel Axxess van de fabrikant Mitel
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Inter-Tel ® Voice Mail MITEL User Guide.
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Notice This user guide i s released by Inter-T el (D elaware), Incorporated an d provides information necessary to use Inter-T el Basic V oice Mail (BVM) and Enterprise ® Messaging (EM) voice mail on an Inter-T el Axxess ® /5000 system.
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Inter-T el ® V oice Mail User Guide iii About V oice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . .
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Inter-T el ® V oice Mail User Guide 1 About V oice Mail Inter-T el voice mail is an inte grated component of the Inte r-T el Axxess/5000 phone system . This user guide p rovides feat ure instructions for Basic V o ice Mail (BVM) and Enterprise Messaging (EM) voice mail system features.
2 Inter-T el ® V oice Mail User Guide Mailbox Access This section explains how to access and set up your voice mail account. If necessary , contact your voice mail administrator for th e voice mail extensio n number and password. T o acce ss voice mail: 1.
Inter-T el ® V oice Mail User Guide 3 Recording Personal Greetings Y ou may want to include the following information when recording your pe rsonal greeting: • Whether you are in the office and where you can be reached. • When you will be returning calls.
4 Inter-T el ® V oice Mail User Guide Recording Y our Directory Name Y our directory name is used to identify you in the voice mail directory and to verify your mailbox number when messages are address ed to you. Y ou can change your dire ctory name at any time.
Inter-T el ® V oice Mail User Guide 5 Message Features The following are mailbox me ssage features. Listening to Messages T o listen to m essages: 1. Access your mailbox as described on pag e 2 . If E-Mail Reade r is enabled for your mailbox, press 1 or say “V oice Mail.
6 Inter-T el ® V oice Mail User Guide Recovering Deleted V oice Messages Y ou can recover deleted voice messages withi n a specific time frame before they are erased from the system. The time frame can be up to 24 hour s and is programmed by your voice mail administrator .
Inter-T el ® V oice Mail User Guide 7 Recording and Sending V oice Messages Y ou can record and send voice messag es to other mailbox e xtensions in your voice mail system. T o reco rd and send v oice messages: 1. Access your mailbox as described on pag e 2 .
8 Inter-T el ® V oice Mail User Guide Using Remote Messaging Y ou can use Remote Messaging to call you when you r mailbox receives new vo ice messages 2 .
Inter-T el ® V oice Mail User Guide 9 To s e t u p R e m o te Messaging: 1. Access your mailbox as described on pag e 2 . 2. Press 4 or say “Personal” to select the Personal Options Menu. 3. Press 5 or say “Remote” to se lect Remote Messaging.
10 Inter-T el ® V oice Mail User Guide Mailbox Preferences Y ou can us e the following feat ures to customize voice mail option s. Changing Y our Mailbox Password Y ou can change your mai lbox password at any time. The new password can be up to 12 digits long and must be numeric.
Inter-T el ® V oice Mail User Guide 11 Changing the Call Screening T r ansfer Method Y ou can use the followin g Call Screening Transfer options to ap ply conditions to outside calls that are transferred to your ex tension from the system Auto Attendant.
12 Inter-T el ® V oice Mail User Guide Changing the Message Envelope When you listen to voice messages (or e-mail or fax messages if E-Mail Reader is enabled), an “en velope” is played for each message. By defaul t, the envelope contains the following info rmation: • Tim e a nd D at e : The time and date the message was received .
Inter-T el ® V oice Mail User Guide 13 Changing the Message Search Order Y ou can change the ord er in which you retrieve you r new and saved me ssages based on the date and time they are received.
14 Inter-T el ® V oice Mail User Guide V oice Mail Directory Subscribers or non-subscribers can use dialp ad buttons or ASR (if enabled, see page 1) to search for directory names. ASR may not b e able to locate na mes that are pronounce d differently than they are spelled.
Inter-T el ® V oice Mail User Guide 15 T o sear ch the Directory: 1. Dial the voice mail number . 2. Press # or say “Directory .” 3. Press the appropriate dialpad buttons to sp ell the na me or say the last n ame of the person (see the table on page 14 ).
16 Inter-T el ® V oice Mail User Guide E-Mail Reader Y ou can use E-Mail Reader to listen to e-mail messages a nd fax message envel opes from your mailbox 5 .
Inter-T el ® V oice Mail User Guide 17 T o enter y our e-mail password: 1. Access your mailbox as described on pag e 2 . The system announces that it was unable to retrieve your e-mail and fax me ssages, and provides the followin g options: • Press # or say “Continue” to ac cess yo ur mailbox without access to your e-mail messages.
18 Inter-T el ® V oice Mail User Guide T o use E-Mail Reader to access your e-mail acco unt: 1. Access your mailbox as described on pag e 2 . 2. Press 3 or say “E-Mail.” Then select one of the foll owing: • Press 1 or say “New” to listen to new messages.
Inter-T el ® V oice Mail User Guide 19 Using Main Menu E -Mail Reader Count After you set up y our E-Mail Reader accoun t, the system announces the number of voice, e-mail, and fax messages you have each time you access your ma ilbox before you can listen to your messages.
20 Inter-T el ® V oice Mail User Guide Listening to Fax Message Notifications Using E-Mail Reader , you can listen to fax message notifications. When you access a fax message, E-Mail Reader announce s the fax message according to the envelope option (see pag e 12 ).
Inter-T el ® V oice Mail User Guide 21 T roubleshooting T ip s The following table contains troubleshooting tips for basic voice mail features. Contact your voice mail administrator for additional hel p. Problem Possible Solution I do not know my voice mail password.
22 Inter-T el ® V oice Mail User Guide I cannot use ASR to enter my E-Mail Reader password. T o prevent others from overhear ing your password, you must use the dialpad buttons to enter your password. I cannot set the number of rings before a call is sent to voice mail.
Inter-T el ® V oice Mail User Guide 23 V oice Mail Flowchart (Without E-Mail Reader) Record “Greeting” “Primary” G reeting “Alternate” Greeting “System” Greeting Record Directory “Name” Rec./Chg. “Password” Chg. “Envelope” Settings “Time, Date” Message “Source” Length/Subj.
24 Inter-T el ® V oice Mail User Guide V oice Mail Flowchart (With E-Mail Reader) Record “Greeting” “Primary” G reeting “Alternate” Greeting “System” Greeting Record Directory “Name” Rec./Chg. “Password” Chg. “Envelope” Settings “Time, Date” Message “Source” Length/Subj.
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Part No. 835.320 5 Issue 1, May 2008 A946/4316A.
Een belangrijk punt na aankoop van elk apparaat Mitel Inter-Tel Axxess (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Mitel Inter-Tel Axxess heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Mitel Inter-Tel Axxess vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Mitel Inter-Tel Axxess leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Mitel Inter-Tel Axxess krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Mitel Inter-Tel Axxess bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Mitel Inter-Tel Axxess kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Mitel Inter-Tel Axxess . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
