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MT5600BA/BL Series MT5600BA–V .92 MT5600BA–V .90 MT5600BL–V .90 Data/Fax Modem User Guide.
MultiModemII User Guide MT5600BA–V.92, MT5600BA–V.90, MT5600BL–V.90 P/N S000276B Revision B ©2002 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc.
Contents 3 MT5600BA/BL Series User Guide T able of Contents Chapter 1 - Description and Features .................................................................................. 5 Product Description .................................................
Contents 4 MT5600BA/BL Series User Guide Chapter 7 - Troubleshooting ............................................................................................... 4 1 None of the Indicators Light .....................................................
5 Chapter 1 - Description and Features MT5600BA/BL Series User Guide Chapter 1 - Description and Features Congratulations on your purchase of the MultiModemII modem. You have acquired one of the finest intelligent data/fax modems available today from one of the world ’ s oldest modem manufacturers: Multi- Tech Systems, Inc.
6 Chapter 1 - Description and Features MT5600BA/BL Series User Guide Safety W arnings • Use this product only with UL- and CUL-listed computers. • To reduce the risk of fire, use only 26 AWG or larger telephone wiring. • Never install telephone wiring during a lightning storm.
7 Chapter 2 - Installation MT5600BA/BL Series User Guide Chapter 2 - Installation Step 1: Connect the Modem to Y our System Turn off your computer. Placing the modem in a convenient location, connect it to your com puter ’ s serial port, to the telephone line, to your leased line, to AC power, and, optionally, to your telephone.
8 Chapter 2 - Installation MT5600BA/BL Series User Guide Connect the Four-Wire Leased Line MT5600BL Only – Plug one end of a four-wire phone cable into the modem's LEASED jack; connect the other end to a four-wire leased line wall jack or terminals.
9 Chapter 2 - Installation MT5600BA/BL Series User Guide Step 2: Install the Modem Driver If you use Windows 95/98/Me/NT 4.0/2000/XP; you must install the modem driver. The drivers are installed easily since Windows supports Plug-and-Play. Installing the Modem Driver for Windows 95/98/Me/2000/XP 1.
10 Chapter 2 - Installation MT5600BA/BL Series User Guide Step 3: Country Code Configuration (MT5600BA – V .92 Only) The MT5600BA-V.92 modem is a global modem - it can be used all over the world. Different countries have different requirements for how modems must function.
11 Chapter 2 - Installation MT5600BA/BL Series User Guide Step 4: Install Phone T ools Data communications software gives you access to commands that govern how the modem operates; that is, how the modem handles incoming and outgoing data streams, etc.
Chapter 3 - Using the Front Panel 12 MT5600BA/BL Series User Guide Chapter 3 - Using the Front Panel Like any modem, your Multi-Tech modem operates only under the control of a communication program, such as the PhoneTools program included with the modem.
Chapter 3 - Using the Front Panel 13 MT5600BA/BL Series User Guide Liquid Crystal Display (LCD) The MultiModemII ’ s backlit liquid crystal display (LCD) has two functions: to display the current status of the modem and to display configuration menus, which are selected using the four pushbuttons on the front panel.
Chapter 3 - Using the Front Panel 14 MT5600BA/BL Series User Guide Menu Overview S tatus = , , , , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , , ,.
Chapter 3 - Using the Front Panel 15 MT5600BA/BL Series User Guide Status Trunk The Status Trunk shows the current operating status of the modem. Limb changes are automatic, but certain options can be accessed by pressing the à button.
Chapter 3 - Using the Front Panel 16 MT5600BA/BL Series User Guide Basic Options Trunk Use the Basic Options Trunk to configure the modem ’ s basic operating conditions. When entering a number, use the á ß and â buttons to scroll through a list of digits and characters.
Chapter 3 - Using the Front Panel 17 MT5600BA/BL Series User Guide Basic Options Trunk, continued Continued from previous page Limbs Branches Twigs.
Chapter 3 - Using the Front Panel 18 MT5600BA/BL Series User Guide Advanced Options Trunk Use the Advanced Options Trunk to configure RS-232, dial backup, and callback security options. When entering a number or password, use the á ß and â buttons to select a character or digit.
Chapter 3 - Using the Front Panel 19 MT5600BA/BL Series User Guide Advanced Options Trunk, continued Continued from previous page Limbs Branches Twigs.
Chapter 3 - Using the Front Panel 20 MT5600BA/BL Series User Guide Remote Configuration Options Trunk Use the Remote Configuration Options Trunk to enable or disable remote configuration on the modem, and to change the password. When entering the password, use the á ß and â buttons to scroll through the alphabet.
Chapter 3 - Using the Front Panel 21 MT5600BA/BL Series User Guide Phone Number Memory Options Trunk The MultiModemII can store up to four telephone numbers for speed dialing. Use the Phone Number Memory Options Trunk to store, list, and dial these numbers.
Chapter 3 - Using the Front Panel 22 MT5600BA/BL Series User Guide Menu Options This section describes important LCD screens and options. Many, but by no means all, of the options have AT command equivalents. Status Status screens display the current status of the modem.
Chapter 3 - Using the Front Panel 23 MT5600BA/BL Series User Guide Basic Options The following screens are used to configure the modem ’ s basic operating conditions. ONLINE OPTIONS. The following screens are used to configure the online opera- tion of the modem: LINE TYPE OPTIONS.
Chapter 3 - Using the Front Panel 24 MT5600BA/BL Series User Guide COMMAND MODE OPTIONS. The following screens are used to configure result code responses. ENABLE/DISABLE RESPONSE. Use the à and Enter buttons to enable or disable the sending of result codes to the computer.
Chapter 3 - Using the Front Panel 25 MT5600BA/BL Series User Guide Advanced Options RS232 OPTIONS. The following screens are used to configure the RS-232 interface. DTR OPTIONS. Use the à and Enter buttons to select how the modem responds to the high to low transition of the DTR signal sent by the computer.
Chapter 3 - Using the Front Panel 26 MT5600BA/BL Series User Guide CALLBACK SECURITY. Use the à and Enter buttons to turn callback security on or off. Same as the #DB0 and #DB1 commands. For more information about callback security, see Chapter 6, “ Callback Security.
Chapter 3 - Using the Front Panel 27 MT5600BA/BL Series User Guide Remote Configuration Options The following screens are used to configure remote configuration options. For more information about remote configuration, see Chapter 5, “ Remote Configuration.
Chapter 3 - Using the Front Panel 28 MT5600BA/BL Series User Guide Caller ID Options Press the à and Enter buttons to enable formatted ( FCID ) or unformatted ( UCID ) Caller ID, or to disable Caller ID altogether. Same as the #CID=0 , #CID=1 , and #CID=2 commands.
Chapter 4 - Leased Line Operation 29 MT5600BA/BL Series User Guide Chapter 4 - Leased-Line Operation This chapter describes how to use the MultiModemII modem on a leased line. A leased line is a private, permanent, telephone connection between two points.
Chapter 4 - Leased Line Operation 30 MT5600BA/BL Series User Guide Four-Wire Setup 1. For four-wire leased line operation, connect one of the provided four-wire cables to the LEASED jack on the back of the modem. Connect the other end of the cable to a four-wire leased line jack or terminals supplied by the telephone company.
Chapter 4 - Leased Line Operation 31 MT5600BA/BL Series User Guide Dial Backup and Leased-Line Restoral For four-wire leased line operation, the MT5600BA-V.92 modem has a dial backup capability, in which the modem is connected to a standard dial-up line as well as to the leased line.
Chapter 4 - Leased Line Operation 32 MT5600BA/BL Series User Guide 8. To change the default restore time, press â to go to the TIME TO RESTORE (S15) screen, then press à , à . The ENTER TIME IN MINUTES screen ap- pears. 9. Press the á ß or â button several times to select the first digit in the number.
Chapter 5 - Remote Configuration 33 MT5600BA/BL Series User Guide Chapter 5 - Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location.
Chapter 5 - Remote Configuration 34 MT5600BA/BL Series User Guide 4. To cancel the new password, press à until the password is erased. To save the new password, press the Enter button. The next time you remotely configure the modem you must use the new password.
Chapter 6 - Callback Security 35 MT5600BA/BL Series User Guide Chapter 6 - Callback Security This chapter describes how to use callback security with your modem. Callback security protects your network from unauthorized access and helps control long distance costs.
Chapter 6 - Callback Security 36 MT5600BA/BL Series User Guide Front Panel Method 1. Turn on the modem. 2. Starting at the STATUS screen, press the following buttons on the front panel to turn callbac.
Chapter 6 - Callback Security 37 MT5600BA/BL Series User Guide 7. Press the Enter button again to go to the PASSWORD SETUP screen. 8. Press à , à to go to the ENTER PASSWORD #2? screen. 9. Repeat steps 3 – 7 to enter the next password. 10. Repeat as many times as necessary, up to memory location 30, until all pass- words have been entered.
Chapter 6 - Callback Security 38 MT5600BA/BL Series User Guide 8. Press à , à to go to the ENTER NUMBER #2? screen. 9. Repeat steps 3 – 7 to enter the next number. 10. Repeat as many times as necessary, up to memory location 30, until all numbers have been entered.
Chapter 6 - Callback Security 39 MT5600BA/BL Series User Guide Callback Security Commands The following AT commands are used with callback security. Command: #DB n Callback Enable/Disable Values: n = 0 or 1 Default: 0 Description: Enables or disables callback security.
Chapter 6 - Callback Security 40 MT5600BA/BL Series User Guide Callback Assignments Form Location 01 02 03 04 05 06 07 08 08 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Password Pho.
Chapter 7 - Troubleshooting 41 MT5600BA/BL Series User Guide Chapter 7 - T roubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective.
Chapter 7 - Troubleshooting 42 MT5600BA/BL Series User Guide The Modem Does Not Respond to Commands · Make sure the modem is plugged in and turned on.
Chapter 7 - Troubleshooting 43 MT5600BA/BL Series User Guide Windows 9x: Right-click on My Computer, select Properties from the menu, click on the Device Manager tab, double-click on Ports , then double-click on the communication port your modem is connected to.
Chapter 7 - Troubleshooting 44 MT5600BA/BL Series User Guide · If the modem reports BUSY, the other number might be busy, in which case you should try again later, or it might indicate that you have failed to add a 9, prefix to the phone number if you must dial 9 for an outside line.
Chapter 7 - Troubleshooting 45 MT5600BA/BL Series User Guide The Modem Cannot Connect When Answering · The default DTR Control command ( &D2 ) inhibits autoanswer. To enable autoanswer, change DTR Control to &D0 , and make sure &Q0 , &Q1 , &Q5 , or &Q6 is also set.
Chapter 7 - Troubleshooting 46 MT5600BA/BL Series User Guide There Are Garbage Characters on the Monitor · Your computer and the remote computer might be set to different word lengths, stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or vice-versa, using your communication software.
Appendix A - Regulatory Compliance 47 MT5600BA/BL Series User Guide Appendix A: Regulatory Compliance FCC Part 68 T elecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number.
Appendix A - Regulatory Compliance 48 MT5600BA/BL Series User Guide Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other ele.
Appendix A - Regulatory Compliance 49 MT5600BA/BL Series User Guide EMC, Safety , and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following Eur.
Appendix A - Regulatory Compliance 50 MT5600BA/BL Series User Guide 4. This device is equipped with pulse dialing, while the Telecom standard is DTMF tone dialing. There is no guarantee that Telecom lines will always continue to support pulse dialing.
Appendix B - Technical Specifications 51 MT5600BA/BL Series User Guide Appendix B - T echnical Specifications Your MultiModemII modem meets the following specifications: Trade Name MultiModemII ™ Model Number MT5600BA-V.92, MT5600-V.90, MT5600BL Server-to-Client 56K or V.
Appendix B - Technical Specifications 52 MT5600BA/BL Series User Guide Transmission Level -11 dBm (dial-up — varies depending on country setting), -10 dBm (leased-line) Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface TIA/EIA RS-232C/ITU-T V.
Appendix C - Warranty, Service, and Technical Support 53 MT5600BA/BL Series User Guide Appendix C - W arranty , Service, and T echnical Support Multi-T ech Systems, Inc.
Appendix C - Warranty, Service, and Technical Support 54 MT5600BA/BL Series User Guide Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product.
Appendix C - Warranty, Service, and Technical Support 55 MT5600BA/BL Series User Guide A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS. Please include inside the shipping box a description of the problem, a return shipping address (must have street address, not P.
Appendix C - Warranty, Service, and Technical Support 56 MT5600BA/BL Series User Guide T echnical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product.
Appendix D - Upgrading the Firmware 57 MT5600BA/BL Series User Guide Appendix D - Upgrading the Firmware Introduction Your modem is controlled by semi-permanent software, called firmware , which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off.
Appendix D - Upgrading the Firmware 58 MT5600BA/BL Series User Guide Step 2: Identify the Current Firmware V ersion Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it.
Appendix D - Upgrading the Firmware 59 MT5600BA/BL Series User Guide Step 5: Clear Y our Stored Paramenters Before you flash your modem, you should record the parameters that are currently stored in it, so you can reprogram it after flashing. After you have recorded them, send the AT&F command to the the modem to clear the stored parameters.
60 Appendix E - Installing a Modem Under Linux MT5600BA/BL Series User Guide Appendix E - Installing a Modem Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar.
61 Appendix E - Installing a Modem Under Linux MT5600BA/BL Series User Guide Using the Modem to Call the Internet Linux allows different graphic user interfaces (GUI).
Appendix F - Pin Descriptions 62 MT5600BA/BL Series User Guide Appendix F - Pin Descriptions RS-232 Pin Descriptions Label Pin I/O type Signal name/description CGND 1 GND CGND is tied common to GND on the modem ’ s PCB.
Appendix F - Pin Descriptions 63 MT5600BA/BL Series User Guide RDL 21 RDL Remote Digital Loop Input to modem to enable RDL test. RI 22 Ring Indicator RI output high indicates the presence of a ring signal on the telephone line. 23 NC XCLK 24 XCLK External Clock Input to modem used in special syn- chronous applications.
Appendix F - Pin Descriptions 64 MT5600BA/BL Series User Guide 67 8 34 5 12 SG, RxD+ RxD- TxD- HSKi (CTS) HSKo (RTS) 20 DTR 22 RI 8C D 7 GND 6 DSR 5 CTS 4 RTS 3R D 2T D DTE Mini-DIN 8-pin connector DCE DB-25 connector Fig.
Index 65 MT5600BA/BL Series User Guide Index A advanced menu options 25 Advanced Options T runk 18 analog loopback test 27 A T commands 5 #CBN= 26, 39 #CBP= 26, 27, 39 #CID= 28 #DB 26, 27, 39 %Q 26 &a.
Index 66 MT5600BA/BL Series User Guide serial cable 42 serial port 42, 43, 45 servicing your modem 47 solving problems 41 – 46 specifications, technical 51 – 52 Status T runk 15 Store Callback Num.
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