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Digital T elephone IP Adapter Inst allation and Admi nistration Gui de Produc t releas e 1.5 S tandard 2.1 January 2 005 555-8421-211 NTD E04 AB.
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Digital T ele phone IP Adapter Inst allation and Admi nistration Gui de Prod uct rele ase: 1.5 Publica tion nu mber: 555-8421 -21 1 Docum ent relea se: S t andar d 2.1 Date: January 20 05 Copyri ght © 2005 Nortel. Al l Right s Reserv ed. Printed i n Canada .
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Publication history January 200 5 This is the Sta nda rd 2. 1 issu e of the Digital T el ephone IP Adapter I nstallat ion an d Administr ation Gu ide (NTP 555- 8421-21 1). This docu ment provid es product descript ions, planning , install ation, co nfigur ation, ad ministra tion, a nd trouble shooting i nforma tion for product re lease 1.
vi Digita l Telepho ne IP Ada pter Installa tion and Ad minis tration G uide Publica tion hist ory Standard 2.1.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide vii Content s About this document xv About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi How to use this g uide . .
viii Digit al Telepho ne IP Ad apterInstal lation and Admi nistrat ion Guid e Conten ts Standard 2.1 Connection o ptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 10BaseT Ethernet inter face . . . . .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide ix January 20 05 Contents Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 9 Connection o ptions . . . . . . . . . . .
x Digit al Telepho ne IP Ad apterInstal lation and Admi nistrat ion Guid e Conten ts Standard 2.1 4 Configuring the IP Adapter unit using the telephone menu 83 Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide xi January 20 05 Contents Telephone featur es operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Emer gency service calls . . . . . . . . . . .
xii Digit al Telepho ne IP Ad apterInstal lation and Admi nistrat ion Guid e Conten ts Standard 2.1 Performing a fir mware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 Manual firmwar e upgrade . . . . . . . . . . . .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide xiii January 20 05 Contents A Planning forms 229 IP Adapter Network Co nnections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 IP Adapter Conf iguration Infor mation—Dialing Plans .
xiv Digital T elephone IP Adapte rInstalla tion an d Adminis tration G uide Conten ts Standard 2.1.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide xv Preface About this document In this preface About this guid e xvi Produc t overv iew xvii Skills you need xvi ii Conventio n.
xvi Digita l Telepho ne IP Ada pter Instal lation and Admi nistration Guide About thi s docum ent Standard 2.1 About this guide The Dig ital T elep hone IP Adapt er Instal lation a nd Admini stration .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide x vii January 2005 About this docu ment Product o verview Nortel proudly presents Digi tal T elephone IP Adapter remote teleco mmunicati ons equipme nt.
xviii Digita l Telepho ne IP Ada pter Instal lation and Admi nistration Guide About thi s docum ent Standard 2.1 Skills you need Knowledge of , or exper ience wit h, the fol lowing PC conc epts as ap .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide xix January 2005 About this docu ment Dat a networking knowledge Knowledge of , or exper ience wit h, the fol lowing aspect s o.
xx Digital Tele phone IP Adapter I nstalla tion and Ad minis tration G uide About thi s docum ent Standard 2.1 Convention s used in this guide This sec tion d escribes the symb ols and te xt conve ntions us ed in thi s guide.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide xxi January 2005 About this docu ment Example Getting the re 91 1x → Configuration Manage r → IP Configur ation The long i nstru ction for this exa mple is shown bel ow .
xxii Dig ital Te lephone IP Adapte r Installa tion an d Adminis tration G uide About thi s docum ent Standard 2.1 Related in formation product s This sectio n li sts so urc es for a dditi ona l info rmat ion relate d to th e Dig ital T elephone IP Adapte r unit.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide xxiii January 2005 About this docu ment Reach Line Car d Install ation and Admini stration Guide (NTP 555-8421- 210) The Rea ch.
xxiv Digita l Telepho ne IP Ada pter Instal lation and Admi nistration Guide About thi s docum ent Standard 2.1.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 25 Chapter 1 Digit al T elephone IP Adapter description In this ch apt er Product In troduction 26 Hardware descr iption 29 Con.
26 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Product In troduction Digital T elephon e IP Adapter units pr ovide ful l-feature d host P rivate Br anch Exchan ge (PBX) ser vices to single users in smal l remote or home of fic es.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 27 January 2005 Digital Te lepho ne IP Adapte r descri ption Digit al T elephone Exter nal IP Adapter The Digit al T elephone Extern al IP Adapt er connect s to the t elephone set line cord of t he dig ital te lephone wit h a standa rd RJ-1 1 connector .
28 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Configuration - device and software T o make the Digita l T elephone IP Adapter unit operation al, so me configur atio n is requ ired.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 29 January 2005 Digital Te lepho ne IP Adapte r descri ption Hard ware d esc ription This sec tion desc ribes the LED indicat or dis plays, power su pply , cables, connecto rs, and Internet Access Devi ces ( IAD) for th e Digital T elephon e IP Adapter unit s.
30 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Digit al T elephone IP Adapter unit LED indi cator display dia gram.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 31 January 2005 Digital Te lepho ne IP Adapte r descri ption Digit al T elephone Internal IP Adapter The Dig ital T elephone In.
32 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Universal power s upply support - Digit al T elephone Internal IP Adapter The Digit al T elephone Inter nal IP Adap ter requi res a 0.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 33 January 2005 Digital Te lepho ne IP Adapte r descri ption Universal power s upply support - Digit al T elephone Ex ternal IP Adapter The Digit al T elephone Extern al IP Adapt er requir es a 0 .
34 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Internet A ccess Dev ice descri ption If you are using a 10BaseT Et hernet LAN at the re mote site, yo u can connect t he Digital T elephone IP Adapter unit to any h igh-s peed In ternet Access device.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 35 January 2005 Digital Te lepho ne IP Adapte r descri ption Connect ion optio ns Communicati ons between the Dig ital T elepho.
36 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 How Digit al T elephone IP Ad apter unit s work There ar e two maj or component s to the Di gital T elephone IP Adapter uni ts.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 37 January 2005 Digital Te lepho ne IP Adapte r descri ption Outgoing call process T o place outgoing call s, users can e ither pick up the handset on the telephon e or press t he line key .
38 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Call sc enar io 1: host- cont roll ed — corporate inte rnal call .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 39 January 2005 Digital Te lepho ne IP Adapte r descri ption V oice over IP network call 1 The D igital T elepho ne IP A dapter user l ifts the handset ( item A) . Result: The Digital T elephone IP Adapte r user hears a d ial tone.
40 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Call scena rio 2: host -controlled—c orporate exter nal call The .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 41 January 2005 Digital Te lepho ne IP Adapte r descri ption V oice over IP network call 1 The D igital T elepho ne IP A dapter user l ifts the handset ( item A) . Result: The Digital T elephone IP Adapte r user hears a d ial tone.
42 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 System secur ity There ar e two le vels of s ecuri ty that y ou can se t to cont rol acce ss fro m Digital T elephone IP Adapte r units t o the RLC on th e host PBX.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 43 January 2005 Digital Te lepho ne IP Adapte r descri ption T e leph ones This sect ion lists t he telephone s, featu res, and modules su pported by the Dig ital T elephone IP Adapte r unit .
44 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Notes for M39xx ser ies digit al telep hone set s: 1. T o label the Local Keys on M3902 di gital t elephone s ets, use t he opt ions key on the digit al tele phone set itsel f.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 45 January 2005 Digital Te lepho ne IP Adapte r descri ption M2000 se ries (European mode ls M3 310 and M38 20) and M39 xx seri.
46 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 M39xx se ries digit al telephone set accessory comp ati bility The foll owing t able shows Re mote Gate way 9150 unit compati bility with M39xx seri es digit al tel ephone set accessor ies.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 47 January 2005 Digital Te lepho ne IP Adapte r descri ption Supported telephone features The Dig ital T elephone IP Adapter uni ts sup port all feature s provided by the host PBX for host -contro lled cal ls.
48 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Automatic Call Distribution (ACD) applica tions The Digit al T elephone IP Adapt er sup ports all Nortel Automat ic Call Distri bution (ACD) applic ations.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 49 January 2005 Digital Te lepho ne IP Adapte r descri ption Communications sy stem and software requireme nt s The fo llowing t able shows t he sof tware ver sions nece ssary to run Digita l T elephone IP Adapte r units on compatib le Nortel’ s communications systems.
50 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Online/Off line T able Configur e the Onli ne/Of flin e table on the RLC to sc hedule the times t hat you want to mak e the host PBX availabl e to the Di gital T elephone IP Adap ter un it.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 51 January 2005 Digital Te lepho ne IP Adapte r descri ption Emergenc y service n umber T o make an emergency service ca ll, you must use a PSTN telepho ne. The Digita l T elephone IP Adapte r unit does not s upport emerg ency se rvice cal ls.
52 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Remote Gateway 9100 Series Configu ration Manager After t he initi .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 53 January 2005 Digital Te lepho ne IP Adapte r descri ption Power re quirem ent s This sec tion l ists cha racteri stics of the r ecommended power suppl ies f or the Digital T elephon e IP Adapter units.
54 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 55 Chapter 2 Planning for inst allation In this ch apt er Physi cal envi ronm ent 56 Adminis tration PC 59 Netw ork cons ider a.
56 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Planning for insta llatio n Standard 2.1 Physical environm ent This secti on provides th e space, tempe rature, cab ling, and mounting informatio n you need t o know bef ore you in stall Di gital T elephone IP Adapter uni ts.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 57 January 2005 Planning f or install ation Specification Minimum Maximum Norma l opera tion Recommended: ! T emperature (Ambie.
58 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Planning for insta llatio n Standard 2.1 Mounting options Place th e Digit al T elep hone Extern al IP Ada pter on a de sk, or mount t he unit on the wall.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 59 January 2005 Planning f or install ation Administration PC This sec tion d escribes the way tha t you ca n connect a n admini strati on termina l to the Di gital T elephone I P Adapter unit.
60 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Planning for insta llatio n Standard 2.1 Administering multiple nodes in the network If you ar e respons ible for admini ster.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 61 January 2005 Planning f or install ation T rivial File T ransfer Protocol (TFTP) ser ver A TFTP server is requi red for performing firmware u pgrades and confi guration uploads.
62 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Planning for insta llatio n Standard 2.1 Network cons ideration s Refer t o the Remo te Gateway 91 00 Seri es Network Engin eerin g Guideline s (NTP 555-84 21-103) for deta iled inf ormation on planni ng and prep aring your network f or the add ition of IP Adapter u nits .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 63 January 2005 Planning f or install ation Network diagram The fo llowing di agram shows t he Digital T elephone I P Adapte r unit ’ s positio n in an IP network. Router 10 . 2 .
64 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Planning for insta llatio n Standard 2.1 Deployment This sec tion p resents the Digi tal T elephone IP Ada pter unit de ployment model s (option s) tha t are sup ported by No rtel.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 65 January 2005 Planning f or install ation It is p ossible, when usin g a Digital T elephone IP Ada pter un it beh ind a NA T device, t hat prolong ed periods of silence ca use the NA T translation ta ble entri es to cle ar and dro p the audio pat h.
66 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Planning for insta llatio n Standard 2.1 ! The RLC requi res an IP addres s that th e Digital T elephon e IP Adapter unit can ac ces s. Model 2: I P on-demand If your BRI routers incur t oll char ges, c onfigure a n IP on-deman d connecti on.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 67 Chapter 3 Inst alling the Digit al T elephone IP Adapter unit In this ch apt er Preparin g for installat ion 68 Installing t.
68 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 Prep aring for in st allation This sec tion s hows you how to prepar e for the install ation of the Dig ital T elephone IP Adapte r unit .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 69 January 2005 Installi ng the Di gital Telephone IP Adapte r unit Required hardware a nd software tools Y ou nee d the fol lo.
70 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 Inst alling the Digit al T elephone Inte rnal IP Adapter ci.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 71 January 2005 Installi ng the Di gital Telephone IP Adapte r unit 3 Unscrew and remo ve the footstand o f the di gital tele phone. Note: Refer to “A” in the fo llowing d iagram.
72 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 3 Use both ha nds to p ush forwa rd until the c ircuit card sna ps into plac e under the brac kets.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 73 January 2005 Installi ng the Di gital Telephone IP Adapte r unit Inst alling fe rrite beads The Dig ital T elephone In ternal I P Adapter circui t card in stall ation ki t contai ns two ferr ite b eads.
74 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 Connecting the Digit a l T elephone Internal IP Adapter ci .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 75 January 2005 Installi ng the Di gital Telephone IP Adapte r unit Com plete the fo llow ing proc ed ure: 1 If you want to rou.
76 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 Inst alling the Digit a l T elephone Ex ternal IP Adapter unit Y ou ca n install the Digi tal T elephone Exter nal IP Adapt er unit on a desk or on the wall .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 77 January 2005 Installi ng the Di gital Telephone IP Adapte r unit Ensure t hat you r chosen l ocation mee ts the followin g crit eria: ! The LED indi cators on the front panel must be eas ily viewed .
78 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 Com plete the fo llow ing proc ed ure: 1 Choose the locatio n on the wall where you want to m ount the Di gital T elephon e Exter nal IP Ad apter unit.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 79 January 2005 Installi ng the Di gital Telephone IP Adapte r unit Connecting the Digit a l T elephone External IP Adapter unit Obtain t he following c ables for your n etwork. Thes e cables a re not sup plied.
80 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 Connecting the Digit a l T elephone External IP Adapter uni.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 81 January 2005 Installi ng the Di gital Telephone IP Adapte r unit Powering up the Digit al T elephone External IP Adapter uni t As soon as you conne ct the Dig ital T elephone Exter nal IP Adapt er unit to t he power sour ce, th e unit begi ns to power up.
82 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 T e sting the network conn ection After yo u have i nstalle d the hard ware and performed i nitial configur ation, use the fol lowing me thods to t est the n etwork c onnectivi ty: ! Perfo rm a P ING test.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 83 Chapter 4 Configuring the IP Adapter unit usi ng the telephone menu In this ch apt er Before you begin 84 Runnin g the telep.
84 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 Before you be gin T o com ple te in itial c onf igura tio n of th e Dig ital T elep hone I P Ad apte r unit , you must use t he telep hone menu.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 85 January 2005 Configuring the IP Adapter unit usin g the telephone menu Accessing the telephone menu Y ou ca n access t he teleph one menu by quickly pr essing t he Relea se key four times wit hin a thr ee second t ime span.
86 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 Exiting the system us ing the Re lease ke y T o ex.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 87 January 2005 Configuring the IP Adapter unit usin g the telephone menu Running the tele phone menu script After i nstalli ng.
88 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 3 Enter the di gits 48378123 (GUEST 123 ), the default password, or t he curre nt pass word, if yo u have cust omize d th e passwor d, and then press the Hold key .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 89 January 2005 Configuring the IP Adapter unit usin g the telephone menu 4 The tele phone d isplay asks if you want t o restor.
90 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 5 The tele phone d isplay as ks if y ou want t o m.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 91 January 2005 Configuring the IP Adapter unit usin g the telephone menu IF you want to THEN do the f ollowing: modify t he Digita l T e lephone I P Adapter un it’ s current time of fset between t he host site an d th e remo te site , 1P r e s s 1 .
92 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 7 The tele phone d isplay as ks if y ou want t o m.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 93 January 2005 Configuring the IP Adapter unit usin g the telephone menu 8 The tele phone d isplay as ks if y ou want t o modi.
94 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 9 The tele phone d isplay as ks if y ou want t o m.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 95 January 2005 Configuring the IP Adapter unit usin g the telephone menu 10 The tele phone d isplay as ks if y ou want t o mod.
96 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 11 The tele phone d isplay as ks if y ou want t o .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 97 January 2005 Configuring the IP Adapter unit usin g the telephone menu 12 The tele phone d isplay as ks if you want to m odi.
98 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 manually ent er static IP info rmatio n for this D igita l T e lephone I P Adapter un it, 1P r e s s 2 .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 99 January 2005 Configuring the IP Adapter unit usin g the telephone menu manually ent er static IP info rmatio n for this D ig.
100 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 not en able priori tizi ng of voice pa ckets in the IP he ader , 1P r e s s 2 . 2P r e s s t h e Hold key .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 101 January 2005 Configuring the IP Adapter unit usin g the telephone menu 13 The tele phone d isplay as ks if you w ant to mo .
102 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 103 January 2005 Configuring the IP Adapter unit usin g the telephone menu restr ict acces s to the Digi tal T e lephone I P Ad.
104 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 105 January 2005 Configuring the IP Adapter unit usin g the telephone menu 15 The tele phone d isplay as ks if y ou want t o mo.
106 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 107 January 2005 Configuring the IP Adapter unit usin g the telephone menu 18 The tele phone d isplay as ks if y ou want t o sa.
108 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 Note : Do not inte rrupt th e power to t he Digita l T elephone I P Adapte r unit during t he save process.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 109 January 2005 Configuring the IP Adapter unit usin g the telephone menu reboot t he Digita l T e lephone I P Adapter unit, 1P r e s s 1 .
110 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 confir m your instru ction to restar t the Digital T e lephone I P Adapter unit, 3P r e s s 1 t o restar t th e Digit al T elephone IP Adapter uni t.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 111 January 2005 Configuring the IP Adapter unit usin g the telephone menu abort yo ur instru ction to sh ut down the Di gital T e lephone I P Adapter unit, 1P r e s s 2 . 2P r e s s t h e Hold key .
112 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 113 Chapter 5 Changing configurat ion settings using Configuration Manager In this ch apt er Before you begin 1 14 Digital T el.
114 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 Before you be gin This se ction descri bes t he confi guratio n set tings t hat appl y to Digital T e lephone IP Adapter uni ts.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 115 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Digit al T elepho ne IP Adapter unit system config uratio n This sect ion desc ribes the settings t hat apply to the Digit al T eleph one IP Adapter unit sys tem.
116 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 Emergency ser vice programmabilit y There ca n be mult iple em erge ncy servi ces at any one Digita l T elephone IP Adapter u nit l ocation, s uch as p olice, fi re, and poi son con trol.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 117 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager 3 Click on th e Send button to up date the Digital T eleph one IP Adapter unit with the new informa tion.
118 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 119 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Enabl e PBX A larms Click on t he Enable PBX Alarms checkbox i f you want the Di gital T elephone I P Adapte r unit to notify the host PBX to pro duce alar ms and al erts.
120 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 SPRE Codes: DeRegistr ation Ent er the SPRE c ode (maxi mum seven dig its) tha t disengag es the us er from a mult i-use r or dynamic po rt, or accep t the d efault c ode.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 121 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Addon Module T ype Sel ect t he ty pe of a ddon modu le att ached to the Digital T elephone IP Adap ter unit ’ s telephone , if the t elephone is an M3904 o r M3905 te lephone.
122 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 IP c onfigurat ion This sec tion expl ains how to change t he IP addr ess, su bnet mask, an d default gateway f or the Dig ital T elephone IP Ad apter uni t.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 123 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Configuring IP information T o change the IP.
124 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 4 Restart the Digi tal T elephon e IP Adapte r unit. Notes: a. T o restart a Digi tal T elephon e IP Ad apter unit, use t he proce dure found under “R estarting th e system” on page 204 .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 125 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager IP Configuration field des criptions Field D.
126 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 IP Gateway Enter th e IP add ress of t he IP ga teway serv ing th e Digital T elephone IP Adapter unit.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 127 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager DiffServ CodePoint: V alue Sel ect the Di ffServ C odeP oint valu e from th e drop down box.
128 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 802.1Q Mapping This settin g ins erts an add ition al tag at th e Medi a Access Cont rol (MAC) la yer of IEEE 802.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 129 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager RLC connectio n configur ation This sec tion.
130 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 131 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager RLC Connection configuration field descriptions Field Description Unit ID The RLC’ s non-configurabl e unit ID of 254.
132 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 Securit y Level ! Select No S ecurity from t he drop down l ist box if y ou do not wa nt the RLC to perform a s ecurity check.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 133 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Auto upgrad e configur ation Use the Aut o U.
134 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 135 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Auto Upgrade Configuration field desc riptio.
136 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 Date Select the date wh en you wan t the aut o upgra de process to be perfo rmed (if yo u sele cted “Once a Month” in t he Fre quen cy f ield ).
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 137 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Syslog config uration Use the Sy slog Conf i.
138 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 Configuring syslog functionality T o configure sysl og functi onality on your RLC, complete the f ollowing s teps: 1 Acces s the Sy slog Confi gurat ion prop erty sh eet.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 139 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Syslog Configuration field de scriptions Field Description Statu s ! Click on the Enable opt ion but ton if y ou want to enable the sysl og func tionali ty .
140 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 141 Chapter 6 Using the digit al telephone In this ch apt er Modes of operatio n 142 Placin g and r eceivi ng ca lls 144 Indica.
142 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1 Modes of ope ration Digital telephon es at your Digit al T elep hone IP Adapt e.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 143 January 2005 Using the digi tal telep hone What controls the online a nd offline modes The onli ne and of fl ine modes ca n.
144 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1 Placing and re ceiving calls Place out going cal ls by p ressing t he calli ng key to r eceiv e an outgoi ng line.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 145 January 2005 Using the digi tal telep hone DSP lim it indicates that ther e were not enough av ailable DSP res ources in the system to com plete the req uested task. 2 Dial the n umber of the party y ou wan t to call .
146 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1 Indic ator updates Digital telephon e indicat ors ref lect the curre nt statu s of the t elephone.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 147 January 2005 Using the digi tal telep hone Display mes sages This sec tion d escribes the message s that ca n display on your d igital telephone set.
148 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1 Offline Mode This means y ou cannot pl ace call s thr ough the hos t PBX. Notes: ! If you nee d to place a call t hrough the host PBX while in o ffl ine mode , enter t he online S PRE code.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 149 January 2005 Using the digi tal telep hone DSP Limit There were not enough DSP resources to complet e the reque sted a ction.
150 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1 T e leph one feat ures ope ration This sec tion d escribes how to use t he foll.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 151 January 2005 Using the digi tal telep hone How C all Waiting wo rks in ho st-c ontr olle d mod e If you ar e busy wit h a h.
152 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1 Going o nline and off line Y our Digit al T elephone IP Adapter unit s ite can oper ate in ei ther onli ne mode or of fline mode.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 153 January 2005 Using the digi tal telep hone Overriding an automatic offl ine eve nt from the host PBX If the host PBX att em.
154 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 155 Chapter 7 Administration In this ch apt er Changing th e admini stration password 156 Creating a backu p configu ration fi .
156 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Changing the administration p assword T wo layers of password se curity protect t he Digital T elephone IP Ada pter unit’ s configu ration.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 157 January 2005 Admin istration Changing the Configuration Manager p assword T o change the Confi guration Man ager pa ssword: 1 From the M enu Ba r , choose Connec t → Change Passwor d → Local .
158 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Changing the Digit al T elephone IP Adapter unit’ s p assword T o change the Digit al T elephone IP Adapt er unit’ s password: 1 From the M enu Ba r , choose Connec t → Change Passwor d → Node.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 159 January 2005 Admin istration Creating a ba ckup conf iguration file Create a backup copy of the Digital T elephone IP Adapter u nit’ s configuratio n by download ing th e configur ation Flash memo ry to a te xt file on your administ ration PC.
160 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Creating the backup fi le T o create the bac kup fi le: 1 From the M enu Ba r , choose Upload /Download → Download C onfig.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 161 January 2005 Admin istration 3 Click on th e Browse bu tton and nav igate to t he fold er where yo u want to keep the c onfig uration t ext file. 4 Enter a name for the file in the File name field.
162 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Restor ing the co nfigura tion Restore the Dig ital T elephone IP Adapt er unit’ s configuratio n in Flash memory by upload ing a co nfigurat ion text file fr om your a dministra tion PC.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 163 January 2005 Admin istration Uploading a configuration file over the IP network T o upload a configu ration f ile over the IP net work: 1 Navigate to the locati on of the configurat ion file.
164 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 4 Click on th e Browse bu tton. Result: The Open dialo g box display s, simi lar to the follo wing: 5 Ensu re the Fil es of type list dr op down box sho ws T ext File (*.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 165 January 2005 Admin istration 8 Click on th e Upload b utton. Result: The middl e of the Upl oad Con figurati on dialog box dis plays s tatus message s relati ng to the u pload.
166 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Note: Do not ignore error me ssages in Sav e to Fl ash proces s. If Sav e to Flash fai ls, retry uploadin g and sav ing to Fl ash. If the problem persists, check t he file be ing up loaded and report the pro blem to No rtel.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 167 January 2005 Admin istration Display lo gs The Digit al T elephone IP Ad apter unit k eeps trac k of syste m perfo rmance through the main tenance of display logs. Each l ine, or di splay log , repre sents a separ ate actio n com plete d by the u nit.
168 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Printing the display logs to a file If you r equest te chnica l support , your s upport re presentat ive c an ask you t o provide a copy of t he disp lay logs.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 169 January 2005 Admin istration Changing the number of display logs ret ained by the Digit al T elephone IP Adapter unit A Digital T elephone I P Adapter uni t retai ns a maximum of 1000 displ ay logs, each req uiri ng one line of text.
170 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Clear logs The Digit al T elephone IP Ad apter unit a llows you t o delete unneeded informat ion by clea ring the displ ay logs.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 171 January 2005 Admin istration S t atistics screens All sta tistic s scre ens provid ed by th e Alarms /S tats /Logs men u, functio n primari ly to h elp you obt ain infor mation to pro vide to te chnical s upport personne l, upon r equest.
172 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 T o display the Band width Connect ion S tatist ics scre en, refer to “Displ aying the Bandwidth Co nnecti on S tatis tics scr een”, a s follows.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 173 January 2005 Admin istration Bandwid th Conne ction S t atistics field des criptions The fo llowing t able descr ibes the s.
174 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Caller Informat ion St at istics Caller Infor mation (I nfo) S tat isti cs, simi lar to the f ollowing, a llow y ou to see the type of call bei ng made.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 175 January 2005 Admin istration Displaying the Cal ler Info St at istics screen Choose Alarms/Stat s/Logs → Cal ler Info S tatistics from the Menu Bar to display the Caller Info St atistics screen.
176 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Caller I nfo S t atisti cs fi eld descript ions The fo llowing t able descr ibes the stat ist.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 177 January 2005 Admin istration Digit al Signal Proc essor (DSP ) S t atist ics Digi tal Sig nal P roces sor (DSP) Statist ics, simil ar to th e foll owin g, sh ow informat ion ab out the DSP de vices on t he logged- in Digital T elephone I P Adapter u nit.
178 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Displaying the DSP S t atistics scre en Choose Alarms/St ats/Logs → DSP S t atisti cs from the Menu Bar to display the DSP S tatis tics screen .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 179 January 2005 Admin istration DSP S t atistics field descri ptions The fo llowing t able descr ibes the stat istics o n the .
180 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 A vailable Modem Channels Identi fies th e number o f unused ch annels on this DSP that ca n tr ansm it mo dem c alls. T ota l Flex Channels Identi fies the numbe r of channels on t his DSP t hat c an provi de mu ltip le f uncti onal itie s.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 181 January 2005 Admin istration Ethernet Int erface S t a tistics Ethe rnet In ter face Stat isti cs, si mila r to the fol low.
182 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Displaying the Ethe rnet Interface St ati stics screen Choose Al arms/S tats/Logs → Ethe rnet Interf ace S tatistics from the Menu Bar to display the Ether net In terface St atistics screen.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 183 January 2005 Admin istration Ethernet I nterface S t at istics fiel d descri ptions The fo llowing t able descr ibes the st.
184 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 MPkts I dentifi es th e number of mul ticast packets r eceive d. These packets c an be broad cast MAC ad dresses f or protoc ols such as ARP , as we ll as multi cast packe ts for group-o riented t ransmiss ions such a s IP Multic ast.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 185 January 2005 Admin istration QLen I dentifi es th e number o f byte s current ly in the inter face's ou tbound q ueue.
186 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Networ k S t atisti cs Network S ta tistics a llow you to see t he perfor mance of t he Digital T elephone I P Adapter u nit i n terms of t he trans mission and recep tion of f rames and pa ckets during t he las t 24 hours .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 187 January 2005 Admin istration Displaying the Networ k St atist ics screen Choose Alarms/St ats/Logs → Network S tatistics from the Me nu Bar to di splay the Network S tatistics screen.
188 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Network S t atist ics fiel d descripti ons The fo llowing t able descr ibes the infor mation on the Networ k S tatistic s scre en: Note : A decoder pac ket is a nominal DSP voi ce packet .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 189 January 2005 Admin istration Rx Dropped Identi fies th e number o f superpa ckets tha t were recei ved out of s equenc e during t he given hou r . This can resul t from one or more supe rpacket' s being lost o r deliver ed out of order and, t hus, disc arded.
190 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 EthTx Err Identi fies the number o f packe ts that could no t be transmi tted bec ause of er rors with in the pac kets. EthRx Mca st Ident ifie s the n umb er of mult icast p acke ts th at we re recei ved during the given h our .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 191 January 2005 Admin istration V erifying the firmware and software version This sec tion d escribes how to dete rmine th e version of firmwar e and soft ware curr ently in stall ed.
192 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 V e rify in g th e fi rmw are ver sio n T o verify the fi rmware vers ion on y our Digita l T elephone IP Adapte r unit : 1 From the M enu Ba r , choose Sys tem Inform ation → System Da ta.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 193 January 2005 Admin istration Obt aining the la test upg rade file If you ne ed to upgra de the fi rmware or so ftware, yo u can obt ain the lat est upgrade f iles by c licking on the So ftware Downl oads link at the followin g website : www .
194 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Extracting upgrade files from the download file Before yo u perform a n upgrad e, ensure y ou have obta ined the l atest up grade files from your Norte l distri butor .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 195 January 2005 Admin istration 4 Click on th e Unzip button. Result: The file ext raction beg ins. A status b ar shows the ex traction progress . When complete d, an “unz ipped s uccess fully” me ssage display s, simila r to the fol lowin g: 5 Click on th e OK button.
196 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Performing a firmware up grade This sec tion desc ribes how to perf orm a firmwar e upgrade o n your Digi tal T elephone IP Adapte r unit. Y ou perform the upg rade ov er the IP network using the TFTP pr otocol .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 197 January 2005 Admin istration When to perform a fir mware upgrade Perform a firmware u pgrade if you have determine d that you a re using out-of- date fi rmware.
198 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Upgrading the Digit al T e lephone IP Adapter unit f irmware T o upgrade the Digi tal T elephone IP Adap ter un it firmwar e: 1 From the M enu Ba r , choose Upload /Download → Upload S/W .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 199 January 2005 Admin istration 3 Click on th e Browse bu tton. Result: The Open dialo g box display s, simi lar to the follo wing: 4 Ensure the Fil es of type drop down box sh ows Upgr ade Fi les (*.
200 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Automatic or schedule d firmware upgrade When you conf igure the Digit al T elephone IP Ad ap.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 201 January 2005 Admin istration Self-cont ained firmwar e upgrade A self- contained firmware up grade exec utable f ile is a lso avail able.
202 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 3 Once the unzip pr ocess is com plete, t he Welcome di alog b ox disp lays, simila r to the fol lowin g: 4 Click on th e Next butt on.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 203 January 2005 Admin istration 5 Enter t he IP a ddress of th e Dig ital T elephone IP Adapter unit tha t you want to upgrad e. Note: The Digital T elephone IP Adap ter unit u ser can obtain t his I P address by using t he TUI o n the digi tal tel ephone set .
204 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Rest arting the sy stem After a firmware up grade o r a confi guration c hange, i t is oft en necess ary to restar t the Digi tal T elephone IP Ada pter uni t.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 205 January 2005 Admin istration 3 When t he restart is co mplete , the system logs off the user .
206 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Performing a softwa re upg rade Perform a software upgrade if you hav e determin ed that you are using out-of- date sof tware.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 207 Chapter 8 T roublesh ooting In this ch apt er Before you begin 208 Digital T eleph one IP Adapte r unit LE D indica tors 21.
208 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Before you be gin If you ex perience proble ms in sett ing up or r unning your Digital T elephone IP Adapter u nit, t his chapt er can hel p you to isolate and solve the probl em.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 209 January 2005 T rouble shooting Did you modify the configura tion or change any h ardware components? yes 1 V eri fy tha t ch anges were comple ted co rrectly . 2 Check the h ardware co mponen ts to ensure th ey are in working o rder .
210 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Digit al T elephone IP Adapter un it LED indica tors During t he Digital T elephon e IP Ada.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 211 January 2005 T rouble shooting Digital telepho ne set This sec tion i dentifi es some p roblems th at can occur o n the digi tal tel ephone, and descr ibes wh at to do t o resolve them.
212 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 There is n o dial to ne when pressing eithe r the host ca llin g or local ca llin g keys an d this is a first- time i nstal lation.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 213 January 2005 T rouble shooting Symptom What to do There is no dial ton e when pressing ei ther the host call ing or local cal ling keys . 1 Check the IP network to ensure the followi ng: ! The IP network is not down.
214 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 The displa y is bl ank (that is, the time and dat e are not displaye d). 1 T ake the d igital telep hone hands et off hook a nd dial the online S PRE cod e.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 215 January 2005 T rouble shooting There are noticeab le gaps or poo r qua lity when a voi ce call is acti ve on the IP ne twork.
216 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Incoming cal ls are n ot bei ng received from the hos t PBX.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 217 January 2005 T rouble shooting Network connec tivity This sec tion i dentifi es some p roblems th at can occur o n the data network , and descri bes what to do to r esolve th em.
218 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 10060 TELNET CONNECTION FAILED appears when at tempti ng to connect to the Digit al T elephone IP Adapter unit. The Digita l T elephone IP Ada pter un it cannot be reached on the IP network .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 219 January 2005 T rouble shooting An atte mpt to l og out fro m the Digital T elephone I P Adapter unit does not work. It is po ssible t hat communica tion h as been lost bet ween th e admini strati on PC and the Digital T elephone IP Adapter uni t.
220 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Software prob lems This sec tion id entifi es some prob lems th at can occur with the Conf igurati on Manager so ftware, an d descr ibes what to do to re solve the m.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 221 January 2005 T rouble shooting Using Co nfigur ation Mana ger ’ s PING PING , or Packet Int erNet Grop er , is a protocol and pro gram to tes t that a devi ce is acce ssible on a network.
222 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 4 Click on th e OK button. Result: The PING test windo w disp lays, s howing the PING r esults. The following is an ex ample of a suc cessful P ING .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 223 January 2005 T rouble shooting Unsuccessful PING options If the PING was unsucc essful: 1 Ensure you h ave en tered the I P addres s, subne t mask, a nd defa ult gateway c orrect ly .
224 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Syslog testing Once you con figure t he syslog feature a nd save it to Fl ash, use th e Syslog test command to t est the conf igurati on. The Remote Gatewa y 9100 Serie s system generat es test syslog me ssages.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 225 January 2005 T rouble shooting Alarms and aler t s For trou bleshooti ng purp oses, each Remote Gateway 9100 Series d evic e transmi ts alarms and alert s to the h ost PBX. These alarms and a lerts indi cate to the ho st PB X that it is in a sta te of alarm or al ert.
226 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Recovering from a ca t as trophic fail ure C atastr ophic failu r e is def ined as a failure of the equip ment to o perate af ter review of all tr oubleshoot ing in format ion and impl ementatio n of app ropriate procedur es.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 227 January 2005 T rouble shooting Rep air and warranty information The Digit al T elephone IP Adapt er unit co ntains no user -s erviceabl e component s.
228 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Asia/Pac ific Nortel Di stributio n Center c/o ACCO T ran sport 21 South S t.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 229 Appe ndix A Planning forms In this appendix IP Adapte r Netwo rk Connecti ons 230 IP Adapte r Confi guratio n Informati on.
230 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Planning forms Standard 2.1 IP Adapter Network Connections Secu rity le vel: No secu rity Provi sioned security Digital Te.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 231 January 2005 Pla nning forms IP Adapte r Confi guratio n Information —Dialing Plans Notes: ! The poun d sign (# ) is manda tory and is automa tically p reconfi gured i n Configu ration Man ager.
232 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Planning forms Standard 2.1 IP Adapter telephon e menu— Configurati on V alues Use the va lues s hown below to configure the Di gital T elephone IP Adapter unit using t he telepho ne menu.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 233 January 2005 Pla nning forms Dif fServ CodePo int V alue ___________ _________ _____________ Port # ( RLC) ________________.
234 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Planning forms Standard 2.1.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 235 Appe ndix B Connection pin-out t ables In this appendix RJ-45 Ether net conn ector 236 Admin ( serial) connecto r pin-o ut .
236 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Conne ction pin -out tab les Stand ard 2.1 RJ-45 Etherne t connecto r Pin # Signal 1R X + 2R X - 3T X + 4N C 5N C 6T X - 7.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 237 January 2005 Connec tion pin-o ut tables Admin (se rial) conn ector pin -out t able Pin number Signal name I/O Description .
238 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Conne ction pin -out tab les Stand ard 2.1 Power co nnector p in-out t able Pin number Signal name I/O Current Description 1 Ground I Logic Grou nd 2 +24V AC I 1.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 239 Appe ndix C Equipment att achment notice In this appendix Indu str y Cana da 240.
240 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Equipme nt attachmen t notice Standard 2.1 Industry Canada NOTICE: Th e Industr y Canada l abel ide ntif ies cert ified eq uipme nt.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 241 Appe ndix D Safety and regulatory information In this appendix Internati onal safe ty complia nce 242 Electroma gnetic comp.
242 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Safety an d regulato ry info rmatio n Standard 2.1 Interna tiona l safety co mplia nce The Digit al T elephone IP Ad apter unit a nd the Re mote Gateway 9 100 Seri es system co mply with intern ational safety regula tions as list ed on th is page.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 243 January 2005 Safety and regul atory info rmatio n Electr omagne tic comp atibility The Digit al T elephone IP Adapt er unit.
244 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Safety an d regulato ry info rmatio n Standard 2.1 Electromagnetic immunity The Dig ital T elephone IP Adapter unit s resi st ele ctromagnet ic in terfere nce.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 245 January 2005 Safety and regul atory info rmatio n Electros t a tic disc harge The Dig ital T elephone IP Adapter unit s are.
246 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Safety an d regulato ry info rmatio n Standard 2.1 FCC requi remen t s Informat ion i n the foll owing para graphs pertains to FCC-requi red info rmatio n.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 247 January 2005 Safety and regul atory info rmatio n T elephone network plug and jack The Digit al T elephone IP Adapt er unit’ s package contai ns an FCC-compl iant telepho ne cord and modular plug.
248 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Safety an d regulato ry info rmatio n Standard 2.1.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 249 Fields Ind ex Numerics 802.1Q Mapp ing 128 Priority 128 VLAN ID 128 A Addo n Mod ule T ype 1 21 Address I nformation IP Add.
250 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Fields Ind ex Standard 2 .1 DSP St ati sti cs Total Voice Channels 179 DSP statis tics Available Flex Channels 180 Ava ila.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 251 January 20 05 Fields Ind ex P Phone Type 12 0 Priority 176 PSTN Co nnection 131 PSTN Number to Connect to RLC 131 R regist .
252 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Fields Ind ex Standard 2 .1 T TFTP Server IP Addres s 135 Time Auto Upgrade 1 35 Time Offset 118 Total Channel s 179 Total.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 253 Index Numerics 10BaseT Ethe rnet connection op tions 35 desc ripti on 26 911x configuration Syslog 138 A ACD Local Calli ng.
254 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Index Standa rd 2.1 call modes host- controll ed 37 call transfer 151 call waiting 47 , 150 host- control led mode 151 cal.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 255 January 20 05 Inde x configuring the unit with C onfiguration Manager IP addresses configuring 122 RLC connection informati.
256 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Index Standa rd 2.1 Displa y Logs defini tions 22 0 disp lay me ssages bandwidth limi t 148 going of fli ne 147 host less .
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 257 January 20 05 Inde x G going offline disp lay me ssage 147 GUI Auto Upgr ade Conf iguration pr operty s heet 133 , 200 Sysl.
258 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Index Standa rd 2.1 Local Calli ng key 48 Local keys M3902 di gital te lephone se ts key label s 44 logs clearing introduc.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 259 January 20 05 Inde x P passw or d Config uration Manag er pass word 156 defa ult 88 Digital T elephone IP Adapter password .
260 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Index Standa rd 2.1 RLC Por t Configu ration property sheet ACD 48 routers NA T router s 64 Rx - Octet 18 3 S safety and r.
Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 261 January 20 05 Inde x teleph one menu 87 accessing 85 default pas sword 88 IP 88 disp lay lo cal I P 88 modify dereg istrati.
262 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Index Standa rd 2.1.
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Digital T ele phone IP Adapter Inst allation and Admi nistration Gui de Copyri ght © 2005 Nortel. Al l Right s Reserv ed. Printed i n Canada . All infor mation conta ined i n this do cument i s subjec t to chan ge without n otice .
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