Gebruiksaanwijzing /service van het product CU-XE12PKUA van de fabrikant Panasonic
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© Panasonic Corporation 2013. Order No: PAPAMY1305056CE Air Conditioner Indoor Unit Outdoor Unit CS-XE9PKUA CS-XE12PKUA CU-XE9PKUA CU-XE12PKUA Destination U.S.A. Canada PRECAUTION OF LOW TEM PERATURE In order to avoid frostbite, be assured of no refrigerant leak age during the installation or r epairing of refrigerant circuit.
2 TABLE OF CONTENTS 1. Safety Pr ecautions ............................................. 3 2. Specifications ..................................................... 5 3. Features ............................................................. 11 4. Location of Controls and Components .
3 1. Safety Precautions Read the following “SAFETY PRECAUTIONS” carefully before per form any servicing. Electrical work must be installed or servic ed by a licensed elec trician. Be sure to use the correct rating of the power plug a nd main circuit for the model installed.
4 WARNING 20. During pump down operation, stop the compressor before remove t he refrigeration piping. (Removal of compressor while compressor is operating and valves are opened will cause suck-in of air, abnormal high pressure in refrigerati on c ycle and result in explosio n, injury etc.
5 2. Specifications Model Indoor CS-XE9PKUA Outdoor CU-XE9PKU A Performance Test Condition ARI Power Supply Phase, Hz Single, 60 V 208 230 Min. Mid. Max. Min. Mid. Max. Cooling Capacity kW 0.83 2.55 3.51 0.83 2.55 3.51 BTU/h 2800 8700 12000 2800 8700 12000 kcal/h – – – – – – Running Current A – 2.
6 Model Indoor CS-XE9PKUA Outdoor CU-XE9PKU A Indoor Fan Type Cross-Flow Fan Material ASG33 Motor Type DC / Transistor (8-poles) Input Power W 47.0 Output Power W 40 Speed QLo Cool rpm 570 Heat rpm 74.
7 Model Indoor CS-XE9PKUA Outdoor CU-XE9PKU A Piping Pipe Diameter (Liquid / Gas) mm (inch) 6.35 (1/4) / 9.52 (3/8) Standard length m (ft) 7.5 (24.6) Length range (min – max) m (ft) 3 (9.8) ~ 20 (65.6) I/D & O/D Height different m (ft) 15.0 (49.
8 Model Indoor CS-XE12PKUA Outdoor CU-XE12PKU A Performance Test Condition ARI Power Supply Phase, Hz Single, 60 V 208 230 Min. Mid. Max. Min. Mid. Max. Cooling Capacity kW 0.83 3.36 4.10 0.83 3.36 4.10 BTU/h 2800 11500 14000 2800 11500 14000 kcal/h – – – – – – Running Current A – 4.
9 Model Indoor CS-XE12PKU A Outdoor CU-XE12PK UA Indoor Fan Type Cross-Flow Fan Material ASG33 Motor Type DC / Transistor (8-poles) Input Power W 47.0 Output Power W 40 Speed QLo Cool rpm 570 Heat rpm.
10 Model Indoor CS-XE12PKUA Outdoor CU-XE12PKU A Piping Pipe Diameter (Liquid / Gas) mm (inch) 6.35 (1/4) / 12.70 (1/2) Standard length m (ft) 7.5 (24.6) Length range (min – max) m (ft) 3 (9.8) ~ 20 (65.6) I/D & O/D Height different m (ft) 15.0 (49.
11 3. Features Inverter Technology o Wider output power range o Energy saving o Quick Cooling o Quick Heating o More pre cise temperature control Environment Protection o Non-o zone depletion substances ref rigerant (R410A) Long Installation Piping o Long piping u p to 65.
12 4. Location of Controls and Components 4.1 Indoor Unit 4.2 Outdoor Unit 4.3 Remote Control.
13 5. Dimensions 5.1 Indoor Unit.
14 5.2 Outdoor Unit.
15 6. Refrigeration Cycle Diagram.
16 7. Block Diagram.
17 8. Wiring Connection Diagram 8.1 Indoor Unit.
18 8.2 Outdoor Unit Resistance of Compressor Windings MODEL CU-XE9/12PK CONNECTION 5RS102XHB21 ( Ω ) U-V 1.741 U-W 1.765 V-W 1.711 Note: Resistance at 20°C of ambient temperature.
19 9. Electronic Circuit Diagram 9.1 Indoor Unit.
20 9.2 Outdoor Unit.
21 10. Printed Circuit Board 10.1 Indoor Unit 10.1.1 Main Printed Circuit Board 10.1.2 Indicator Prin ted Circuit Board.
22 10.1.3 Receiver Printed Circuit Board 10.1.4 Comparator Printed Circuit Board 10.1.5 Human Activity Sens or Printed Circuit Board.
23 10.2 Outdoor Unit 10.2.1 Main Printed Circuit Board.
24 11. Installation Instruction 11.1 Select the Best Location 11.1.1 Indoor Unit Do not install the unit in excessive oil fume area such as kitchen, workshop and etc. There should not be any heat source or steam near the unit. There should not be any ob stacles bl ocking the air circulation.
25 11.2 Indoor Unit The mounting wall shall be stron g and solid enough to prevent it from vibration. Model Dimension c d e f g h XE9PKUA, XE12PKUA 19-9/32" (490 mm) 3-7/32" (82 mm) 17-9/32&.
26 11.2.2 Indoor Unit Installation 11.2.2.1 For the right rear piping 11.2.2.2 For the right bottom piping 11.2.2.3 For the embedded piping (This can be used for left rear pipi ng and bottom piping also.
27.
28 11.2.3 Connect the Cable to the Indoor Unit 1 The inside and outside co nnection cable can be connected without remo ving the front grille. 2 Unscrew the conduit cover and fix the conduit connector to conduit cover with lock nut, then secure it against chassi s.
29 11.3 Outdoor Unit 11.3.1 Install the Outdoor Unit After selecting the best lo cation, start installation a ccording to Indoor/Outdoor Unit Installation Diagram. 1 Fix the unit on concrete or rigid frame firmly and horizontally with a bolt nut ø13/3 2" (ø10 mm).
30 11.3.3 Evacuation of the Equipment WHEN INSTALLING AN AIR CONDITI ONER, BE SURE TO EVACUATE THE AI R INSIDE THE INDOOR UNIT AND PIPES in the following procedure. 1 Connect a charging ho se with a push pin to the Low side of a charging set and the service port of the 3-wa y valve.
31 9 Secure the wire onto the co ntrol board with the holder (clamper). 10 After completing wiring connectio ns, reattach the particular plate and control boa rd cover (metal and resin) to the original po sition with the screws. 11 For wire strip ping and connection requirement, refer to instruction 11.
32 12. Operation Control 12.1 Basic Function Inverter control, which equipped with a microcomputer in determining the most suitable operating mode as time passes, automatically adjusts output power fo r maximum comfort always.
33 12.1.5 Automatic Operation This mode can be set using remote cont rol and the operation is decided by remote control setti ng temperature, remote control operation mode and indoor inta ke air temperature.
34 ii. Auto Fan Speed [Cooling, Dry] According to room temperature and sett ing temperature, indoor fan speed is determin ed automatically. When set temperature is not achieved, the i ndoor fan will operate according to pattern below. When set temperature achieved, the indoor fan speed will be fixed.
35 OD Pipe Temperature A 78.8°F (26°C) B 91.4°F (33°C) During above condition, when indoor hea t exchanger temp erature is below 41°F (5°C ), the outdoor fan will stop according to outdoor piping temperature as following : 12.
36 12.4.2 Horizontal Airflow The horizontal airflow di rection l ouvers can be adjusted manually by hand. 12.5 Quiet operation (Cooling Mode/Cooling area of Dry Mode) Purpose o To provide qu iet cooling operation comp are to normal operation.
37 12.7 Powerful Mode Operation When the powerful m ode is selected, the internal setti ng temperature will shift lower up to 3.6°F (2°C) (for Cooling/Soft Dry) or higher up to 6.3°F (3.5°C) (for Heating) than remote control setting temp erature for 20 minutes to achieve the setting temperature quickly .
38 12.11 Room Freeze Protection Function (RFP) Operation When the RFP is selected, the unit will operate the fa n at high speed for proper room temperature monitoring. When the sensor detects that the room temperature has dropped below 46°F / 8°C, the com pressor/heat pump operation begins.
39 12.12.1 Human Activity Sensor Area of human availability, activity level and absent is judged based on pulse s by using infrared sensor. Th e internal setting temperature shift, f an speed and horizontal airf low direction are adjust ed in order to provide comfort environment while maintain the energy saving level.
40 12.12.1.2 Information Log The signal from Infrared senso rs will be l og to human activity database for further analysi s. 12.12.1.3 Human Position Analysis According to Area of Living, frequency of activity, t he system will analyze the human position away from the indoor unit.
41 12.12.1.9 Rhythmic Temp erature Wave Operation To further maximize the energy saving during E CONAVI or AUTO COMFORT operates at low activity level.
42 12.12.1.10 ECONAVI and AUTO COMFORT Demo Mode To enable ECO DEMO mode: To disable ECO Demo MODE: o Transmit ECO Demo signal again. 12.12.1.11 Human Activity Sensor Abnormality Abnormali.
43 12.12.1.12 Human Activity Sensor Check Mode To enable human activity sensor abnormality check mode: During ECONAVI is ON, when CHECK signal receive d, if either sensors has abnormality, the 4 times abnormality counter is ignored, ECONAVI Indicator will b link immediately and error code is memorized.
44 13. Protection Control 13.1 Protection Control For All Operations 13.1.1 Restart Control (Tim e Delay Safety Control) The Compressor will not turn on within 3 minutes fro m the moment operation stops, although the unit is turned on again by pressing OFF/ON button at re mote control within this p eriod.
45 13.1.4 Compressor Overh eating Prevention Control Instructed frequency for compre ssor operation will be regulated by compre ssor discharge temperature. The changes of frequency are as below. If compressor discharge temperature excee ds 224.
46 13.2 Protection Control For Co oling & Soft Dry Operation 13.2.1 Outdoor Air Temperature Control The compressor operating frequency is regulated in acco rdance to the outdoor air temperature as shown in the diagram below. This control will begin 1 minute after the comp ressor starts.
47 13.2.6 Odor Cut Control To reduce the odor released from the unit. o Start Condition AUTO FAN Speed is selected duri ng COOL or DRY operation. During freeze prevention control and timer prelim ina ry operation, this control is not applicable.
48 14. Servicing Mode 14.1 Auto OFF/ON Button 1 AUTO OPERATION MODE The Auto operation will be activated immediately once the Auto OFF/ON button is pressed. This operation can be used to operate air conditioner wi th limited func tion if remote control is misplaced or malfunctio n.
49 4 REMOTE CONTROL RECE IVING SOUND OFF/ON MODE The Remote Control Receiv ing Sound OFF/ON Mode will be activated if the Auto OFF/ON button is pressed continuously for more than 16 seco nds (4 “bee.
50 15. T roubleshooting Guide 15.1 Refrigeration Cycle System In order to diagnose malfunctions, make sure that there are no electrical problems before inspectin g the refrigeration cycle. Such problems include in sufficient insulation, problem with the power source, malfunction of a compressor a nd a fan.
51 15.1.1 Relationship between the condition of the air conditioner and pressure and electric current Condition of the air conditioner Cooling Mode Heating Mode Low Pressure High Pressure Electric cur.
52 15.2 Breakdown Self Diagnosis Function 15.2.1 Self Diagnosis Function (Thr ee Digits Alphanumeric Code) Once abnormality has occurred duri ng operation, the unit will stop its operation, and Time r LED blinks.
53 15.3 Error Codes Table Diagnosis display Abno rmality / Protection control Abno rmality Judgment Protection Operat ion Problem Check location H00 No memory of failure — Normal operation — — H.
54 Diagnosis display Abno rmality / Protection control Abno rmality Judgment Protection Operat ion Problem Check location H98 Indoor high pressure protection — — Indoor high pressure protection (H.
55 15.4 Self-diagnosis Method 15.4.1 H11 (Indoor/Outdoor Abnormal Communication) Malfunction Decision Conditions During startup and operati on of cooling and heating, t he data receiv ed from outdoor unit in indoor unit signal transmission is checked whether it is no rmal.
56 15.4.2 H12 (Indoor/Outdoor Cap acity Rank Mismatched) Malfunction Decision Conditions During startup, error code appears when different ty pes of indoor and outdoor u nits are interconnected. Malfunction Caused Wrong models interconnected. Wrong indoor unit or outdoor unit PCBs mounted.
57 15.4.3 H14 (Indoor Intake Air Temp erature Sensor Abnormality) Malfunction Decision Conditions During startup and operati on of cooling and heating, t he temperatures detecte d by the indoor intake air temperature sensor are used to determine sensor e rrors.
58 15.4.4 H15 (Compressor Temper ature Sensor Abnormality) Malfunction Decision Conditions During startup and operati on of cooling and heating, t he temperatures detecte d by the outdoor compressor temperature sensor are used to determine sensor e rrors.
59 15.4.5 H16 (Outdoor Current Transformer) Malfunction Decision Conditions An input current, detected by Current Transformer CT , is below threshold value whe n the compressor is operating at certain frequency value for 3 minutes.
60 15.4.6 H19 (Indoor Fan Motor – DC Motor Mechanism Locked) Malfunction Decision Conditions The rotation speed detected by the Hall IC during fan motor operati on is used to determine abnorm al.
61 15.4.7 H23 / H24 (Indoor Pipe Temperature Sensor Abnormality) Malfunction Decision Conditions During startup and operati on of cooling and heating, t he temperatures detecte d by the indoor heat exchanger temperature sensor are used to determine sensor e rrors.
62 15.4.8 H27 (Outdoor Air Temper ature Sensor Abnormality) Malfunction Decision Conditions During startup and operati on of cooling and heating, the temperatures detecte d by the outdoor air temperature sensor are used to determine sensor errors.
63 15.4.9 H28 (Outdoor Pipe Temperature Sensor Abnormality) Malfunction Decision Conditions During startup and operati on of cooling and heating, the temperatures detected by the outdoo r pipe temperature sensor are used to determine sensor errors.
64 15.4.10 H30 (Compressor Discharge Temperature Sensor Abnormality) Malfunction Decision Conditions During startup and operati on of cooling and heating, t he temperatures detecte d by the outdoor discharge pipe temperature sensor are used to determine sensor e rrors.
65 15.4.11 H32 (Outdoor Heat Exchanger Temperature Sensor 2 Abnormality) Malfunction Decision Conditions During startup and operati on of cooling and heating, t he temperatures detecte d by the outdoor heat exchanger temperature sensor are used to determine sensor e rrors.
66 15.4.12 H33 (Unspecified Voltag e between Indoor and Outdoor) Malfunction Decision Conditions The supply power is detec ted for its requir ement by the indoor/outdoor transmission. Malfunction Caused Wrong models interconnected. Wrong indoor unit and outdoor unit PCB s used.
67 15.4.13 H36 (Outdoor Gas Pipe Sensor Abnormality) Malfunction Decision Conditions During startup and operati on of cooling and heating, the temperatures detected by the outdoo r gas pipe temperature sensor are used to determine sensor e rrors. Malfunction Caused Faulty connector connecti on.
68 15.4.14 H37 (Outdoor Liquid Pipe Te mperature Sensor Abnormality) Malfunction Decision Conditions During startup and operati on of cooling and heating, t he temperatures detecte d by the outdoor liquid pipe temperature sensor are used to determine sensor e rrors.
69 15.4.15 H97 (Outdoor Fan Motor – DC Motor Mechanism Locked) Malfunction Decision Conditions The rotation speed detected by the Hall IC during fan motor operati on is used to determine abnorm al fan motor. Malfunction Caused Operation stops due to short circuit insid e the fan motor winding.
70 15.4.16 H98 (Error Code Stored in Memory a nd no alarm is triggered / no TIMER LED flashing) Malfunction Decision Conditions Indoor high pressure is det ected when indoor heat ex change r is detecting very high temperature when the unit is operating in heating operation.
71 15.4.17 H99 (Indoor Freeze Prevention Pr otection: Cooling or Soft Dry) Error Code will not display (no Time r LED blinking) but store in EEPROM Malfunction Decision Conditions Freeze prevention control takes pla ce (when indoor pipe temperature is lowe r than 35.
72 15.4.18 F11 (4-way Valve Switching Failure) Malfunction Decision Conditions When indoor heat exchang er is cold during heating (e xcept deice) or when indoor heat excha nger is hot during cooling and compressor operating, the 4 - way valve is detected as malfunction.
73 15.4.19 F17 (Indoor Standby Un its Freezing Abnormality) Malfunction Decision Conditions When the different between indoor intake air tempe rat ure and indoor pipe temperature is above 50°F (10°C) or indoor pipe temperature is below 30.2°F (-1.
74 15.4.20 F90 (Power Factor Correction Protection) Malfunction Decision Conditions To maintain DC voltage level supply to power transi stor. To detect high DC voltage level after rectification.
75 15.4.21 F91 (Refrigeration Cycle Abnormality) Malfunction Decision Conditions The input current is low while the compressor is runni ng at higher than the setting frequency.
76 15.4.22 F93 (Compressor Rotation Failure) Malfunction Decision Conditions A compressor rotation failure is detected by checkin g the compressor running condition throug h the position detection circuit.
77 15.4.23 F95 (Outdoor High Pressure Pr otection: Cooling or Soft Dry) Malfunction Decision Conditions During operation of cooli ng or soft dry, when outdoor uni t heat exchanger high temperature data is detected by the outdoor unit heat exchanger thermi stor.
78 15.4.24 F96 (IPM Overheating) Malfunction Decision Conditions During operating of cooli ng and heating, when IPM te mperature data 212°F (100°C) is dete cted by the IPM temperature sensor. Multi Models only o Compressor Overheating: During operation of cooli n g and heating, when the compressor OL is activated.
79 15.4.25 F97 (Compressor Overheating) Malfunction Decision Conditions During operation of cooli ng and heating, when compressor tank temperature d ata 233.
80 15.4.26 F98 (Input Over Current Detection) Malfunction Decision Conditions During operation of cooli ng and heating, when an input over-c urrent (X value in Total Running Current Control) is detected by checking the input curr ent value being de tected by current tr ansformer (CT) with the compressor running.
81 15.4.27 F99 (DC Peak Detection) Malfunction Decision Conditions During startup and operati on of cooling and heating, when in verter DC peak d ata is received by the outdoor internal DC Peak sensing circuitry. Malfunction Caused DC current peak due to compre ssor failure.
82 WA RN ING 16. Disassembly and Assembly Instructions High Voltage is generated in the electrical parts area by the capacitor. Ensure that t he capac itor has discharged sufficiently before proceeding with repair work. Failure to heed this cauti on may result in electric shocks.
83 Figure 3 Figure 4 16.1.3 To remove discharge grille Figure 5.
84 16.1.4 To remove control board Figure 6 16.1.5 To remove cross flow fan and indoor fan motor Figure 7.
85 Figure 8 Figure 9.
86 Figure 10.
87 16.2 Outdoor Electronic Controller Removal Procedure 1 Remove the 4 screws of the Top Pan el. Fig.1 2 Remove the 10 screws of the Front Panel. Fig.2 3 Remove the Top Cover of the Electronic Controller. Fig.3 4 Remove the Control Board. Fig.4 5 Remove the 8 screws of the Electroni c Controller.
88 17. T echnical Data 17.1 Operation Characteristics 17.1.1 CS-XE9PKUA CU-XE9PKUA Cooling Characteristic [Condition] Indoor temperature: 81°F (27°C) (DBT), 66°F (19°C) (WBT) Piping Length: 24.6ft (7.5 m) Remote condition: High fan spee d Comp.
89 Piping Length Characteristic [Condition] Indoor temperature: 81°F (27°C) (DBT), 66°F (19°C) (WBT) Outdoor temperature: 95°F (35°C) (DBT ) Remote condition: High fan spee d Comp.
90 Heating Characteristic [Condition] Indoor temperature: 68°F (20°C) (DBT) Piping Length: 24.6ft (7.5 m) Remote condition: High fan spee d Comp.
91 Piping Length Characteristic [Condition] Indoor temperature: 68°F (20°C) (DBT) Outdoor temperature: 47°F (8°C) (DBT), 43°F (6°C) (WBT) Remote condition: High fan spee d Comp.
92 17.1.2 CS-XE12PKUA CU-XE12 PKUA Cooling Characteristic [Condition] Indoor temperature: 81°F (27°C) (DBT), 66°F (19°C) (WBT) Piping Length: 24.
93 Piping Length Characteristic [Condition] Indoor temperature: 81°F (27°C) (DBT), 66°F (19°C) (WBT) Outdoor temperature: 95°F (35°C) (DBT ) Remote condition: High fan spee d Comp.
94 Heating Characteristic [Condition] Indoor temperature: 68°F (20°C) (DBT) Piping Length: 24.6ft (7.5 m) Remote condition: High fan spee d Comp.
95 Piping Length Characteristic [Condition] Indoor temperature: 68°F (20°C) (DBT) Outdoor temperature: 47°F (8°C) (DBT), 43°F (6°C) (WBT) Remote condition: High fan spee d Comp.
96 17.2 Sensible Capacity Chart CU-XE9PKUA 208-230V Outdoor Temperature Indoor wet bulb 86 °F (30 °C) 95 °F (35 °C) 104 °F (40 °C) 114.8 °F (46 °C) TC SHC IP TC SHC IP TC SHC IP TC SHC IP 62.6°F (17.0 °C) 2.53 1.92 0.49 2.36 1.84 0.53 2.
97 18. Exploded View and Replacement Parts List 18.1 Indoor Unit 18.1.1 CS-XE9PKUA CS-XE12PKUA Note The above exploded view is for the purp os e of parts disassembly and replacement.
98 SAFETY REF. N O. PART NAME & DESCRIPTION QTY. CS-XE9PKUA CS-XE12PKUA REMARK 1 CHASSIS CO MPLETE 1 CWD50C1730 ← 2 FAN MOTOR 1 ARW7715AC ← O 3 CROSS - FLOW FAN COMPLETE 1 CWH02C1137 ← 4 BEA.
99 SAFETY REF. NO. PART NAME & DESCRIPTION QTY. CS-XE9PKUA CS-XE12PKUA REMARK 61 BAG 1 CWG8615 15 ← 62 SHOCK ABS ORBER (L) 1 CWG713484 ← 63 SHOCK ABS ORBER (R) 1 CWG713485 ← 64 C.C.CASE 1 CWG5685 09 ← (NOTE) All parts are supplied from PAPAMY, Malaysia (Vendo r Code: 00029488).
100 18.2 Outdoor Unit Note The above exploded view is for the purp os e of parts disassembly and replacement. The non-numbered pa rts are not kept as standard service parts.
101 SAFETY REF. NO. PART NAME & DESCRIPTI ON QTY. CU-XE9PKUA CU-XE12PKU A REMARK 1 CHASSIS COMPLETE 1 CWD52K1347A ← 2 ANTI - VIBRA TION BUSHING 3 CWH50077 ← 3 COMPRESSOR 1 5RS102XHB21 ← O 4 .
102 SAFETY REF. NO. PART NAME & DESCRIPTI ON QTY. CU-XE9PKUA CU-XE12PKUA REM ARK 74 SHOCK ABSORBER (RIGHT) 1 CWG713218 ← 75 C.C.CASE 1 CWG568360 ← (NOTE) All parts are supplied from PAPAMY, Malaysia (Vendo r Code: 00029488). “O” marked p arts are recommended to be kept in stock.
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Als u nog geen Panasonic CU-XE12PKUA heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Panasonic CU-XE12PKUA vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Panasonic CU-XE12PKUA leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Panasonic CU-XE12PKUA krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Panasonic CU-XE12PKUA bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Panasonic CU-XE12PKUA kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Panasonic CU-XE12PKUA . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
