Gebruiksaanwijzing /service van het product KX-FC228HK van de fabrikant Panasonic
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Please read these operating inst ructions before us ing the unit and sa v e f or future reference. This unit is compat ible with Caller ID and SMS. T o use these features, you m ust subscribe to the appropriate service of yo ur service provider . Operating Instructions Compact Plain P aper F ax with DECT Model No .
2 Thank y ou for pur ch asing a P anasoni c fax mac hine. Things y ou s hould keep a recor d of Attach y our sales r eceipt her e. For y our future ref erence Caution: L Note that th e ima ges of co pied o r recei ved docum ents will remain o n the u sed ink f ilm.
Important Information 3 Importan t Informati on Safe ty Ins truc tions Impor tant safety instr uctions When usi ng this unit , basic s afety pre cautions shou ld alw ay s be fol lowed to red uce the risk of fire , electric shoc k, or perso nal injury .
Important Infor mation 4 For Best P erf ormance Location an d noise The base un it and cordless handse t use ra dio wa ves to comm unicate with each othe r.
T able of Contents 5 1. T able of Contents 1. Introduction and Installation Accessories 1.1 Included accessories ............... ...................... 7 1.2 Accessory inf or mation ............. ...................... 7 Finding the Controls 1.3 Button descriptions of the base unit .
T able of Contents 6 10. Useful Information Useful Information 10.1 Chara cter entry............. ...................... ......... 58 11. Help Error Messa ges 11.1 Error message s – Repor ts ................. ......... 60 11.2 Error message s – Displa y .
1. Intr oduction and Installat ion 7 1 Introductio n and Installation Access ories 1.1 Inc luded accessori es Note: L If any items are mis s ing or d amaged, cont act the place of purchase . L Sav e the origin al carton and pac king materials for future shi pping and tr ansp or tation of the un it.
1. Intr oduction and Installation 8 Finding t he Controls 1.3 Button d escriptions of the base unit A { MIC } (Micr ophone) L The b uilt-in microph one. B { GREETING REC } L T o re cord a gree ting mess age (page 40) . C { GREETING CHECK } L T o chec k a gre eting mes sage (page 40).
1. Intr oduction and Installat ion 9 1.4 Button d escriptions of the cor dless handset A {j /OK } (Menu/OK) L T o start progr amming. L T o accep t the current sel ection . B {k} (Phonebook) L T o open th e cordless han dset phon ebook (page 20). C {C} (T alk) L T o mak e/ans wer calls (p age 19 , 20).
1. Intr oduction and Installation 10 1.6 Overvie w 1.6.1 Base unit Remov ing the shipping tape 1.6.2 Cor dless handset 1 Document guides 2 Pap e r tr ay 3 Metal re cor ding paper guide 4 P aper suppor.
1. Intr oduction and Installat ion 11 Installation 1.7 Ink film The incl uded film ro ll is a s tar ter ink f ilm. 1 Open the fro nt cov er . 2 Releas e the bac k cov er by pushin g the gr een bu tton ( 1 ).
1. Intr oduction and Installation 12 6 Clos e th e back cover secu rely by pushi ng dow n on the dotte d area at both ends ( 7 ). 7 Clos e th e fro nt cover secu rely . 1.8 P aper tra y Pull up the me tal recording pape r guide ( 1 ), then install the paper t ray ( 2 ).
1. Intr oduction and Installat ion 13 1.10 Recor d ing paper The un it ca n hol d up t o 20 sh eets of 64 g/ m 2 to 80 g/m 2 paper . Please re f er to page 75 for m ore information on recording paper . 1 F an the pa per to p re v ent paper jams . 2 Insert the paper gently , print-side down ( 1 ).
2. Preparation 14 2 Preparatio n Connections and Setup 2.1 Connections Important: L The unit w ill not function w hen there is a power failure. T o make calls in eme rgenc y situations , you should connect a tel ephone that can function during a power failure to the telephon e line.
2. Preparation 15 2.2 Bat tery char g e Place the cordless handset on the cr adle of the bas e unit fo r about 7 hour s bef ore initial u se. When cha rging, the bat ter y strength i c on is s ho wn as fol lo w s. When the batteries are full y charged, 5 remain s on the disp lay .
2. Preparation 16 Volu me 2.4 Adjusting c ord less handset vo l u m e Ringer v olume 1. {j /OK } 2. Press {^} or {V} to selec t “ Handset Setup ” . i { > } 3. Press {^} or {V} to selec t “ Ringer Setup ” . i { > } 4. Press {^} or {V} to selec t “ Ringer Volume ” .
2. Preparation 17 Initial Progra mming 2.6 Date a n d time The date and time can be set using eith er the cordless handset or the base unit. L The ot her party’ s fa x machine will p r int the da te and time on t he top of each p age you se nd according to you r unit’ s date and tim e setting.
2. Preparation 18 2.7 Y our logo Y ou can progr am your lo go (name , compa ny name , etc.) so that i t appears on the top of e ach page sent. 1 { MENU } i {#}{ 0 }{ 2 } i { SET } LOGO= | [#:ABC] 2 Enter y our logo , up to 30 character s (see page 58 for chara cter entr y).
3. T elephone 19 3 Telephone Making and Answ ering Calls 3.1 Making phon e calls 3.1.1 W ith the co rdless hands et 1 Lift the c ordless hands et and pres s {C} . L T o mak e hands-f ree pho ne calls, pr ess {s} . 2 Dial th e tele phone n umber . 3 T o hang u p, p ress {ih} or place the c o rdless handset on the base unit.
3. T elephone 20 3.2 Answering phone calls 3.2.1 W ith the co rdless hands et 1 Lift the c ordless hands et and pres s {C} or {s } . L Y ou can al so answ er a call b y pressing any dial key fr o m { 0 } to { 9 } , {* } , {#} or { INT } (An y ke y talk fea ture) .
3. T elephone 21 3. Press {^} or {V} re pea tedly to sc rol l th ro ugh th e phone book if nece ssary . 3.3.3 Editi ng a stored item Changing a n ame, phone numb er 1. Find the d esired item (pa ge 20). i {j /OK } 2. “ Edit ” i { > } 3. Edit the na me if necessa r y .
3. T elephone 22 4 Edit the telepho ne number if necessary . F or fur ther details , see the sto r ing proce dure on pa ge 21. i { SET } 3.5.4 Erasi ng a stored item 1 { PHONEBOOK } 2 Press {A} or {B} repea tedly to displa y the desired item. i { ME NU } i {#} L T o canc el erasing , press { ST OP } .
3. T elephone 23 Caller ID 3.7 Caller I D service This unit is compatible with the Caller ID service offered b y your local tele phone company . T o use this unit’ s Caller ID features , you m ust subscribe to a Caller ID service. Important: L This unit w ill only displa y the caller’ s telephon e number a nd name.
3. T elephone 24 3.8.2 W ith the ba se unit 1 { CALLER ID } 2 Press {B} to sea rch from the rece ntly recei ved calle r inf orm atio n. L If you pres s {A} , the displa y order will be re versed. 3 Press { SP-PHONE } to return the ca ll. L T o send a f ax, insert the docu ment F A CE D O WN and p ress { F AX ST ART } .
3. T elephone 25 4 If a name is required, ent er the name, u p to 16 chara cters (see page 58 f or charact er entry). i {j /OK } 5 Enter the t elephone n umber , up to 24 digit s. i {j /OK } 6 “ Save ” i { > } i {i h} 3.11.2 Into the base uni t 1 { CALLER ID } 2 Press {A} or {B} repea tedly to displa y the desired item.
3. T elephone 26 3.16 Sending a message 3.16.1 Writing and sending a new message 1 {j /OK } i “ SMS ” i { > } 2 “ Create ” i { > } 3 Enter the m e ssage (page 58).
3. T elephone 27 4 {j /OK } i “ Edit Mes sage ” i { > } i Cont inue from step 3, “ 3. 16.1 Wr iti ng a nd sen din g a new messa ge”, page 26. 3.16.6 Erasing sa ved messages 1 {j /OK } i “ SMS ” i { > } 2 “ Send List ” i { > } 3 Press {^} or {V} repeatedly to select the m essage.
3. T elephone 28 pass word. i Press an d hold { C/ T } . i {j /OK } i “ Yes ” i { > } i {ih} 5 Enter a na me for the pub lic ke y (5 charac ters max.
4. F ax 29 4F a x Sen ding Faxes 4.1 Sending a fax manuall y 1 Adjust th e width of the d ocument guides ( 1 ) to fit the actu al size of t he document. 2 Insert the documen t (up to 10 pages) F ACE DO WN until a s ingle beep is heard and the uni t grasps th e docu ment.
4. F ax 30 4.2 Documen t requirements Minim um document size Maxim um document size Effe cti ve s can ning ar ea L Shaded are a will be scanne d. Document w eight L Single sh eet: 45 g/m 2 to 90 g/m 2 L Mult iple sheet s: 60 g/m 2 to 80 g/m 2 Note: L Remov e clips , staples or o ther fa stener s.
4. F ax 31 4.4 Br oadcast transmissi on By storin g the base unit’ s phonebo ok ite ms (page 21) into t he broadc ast memory , you ca n send th e same docume nt to multiple par ties (up to 20 ). Y our progr ammed items will rema in in the bro adcast me mor y , allo wing frequent re -use.
4. F ax 32 Receiving F axes 4.5 Selecting the wa y to use your fax m achi ne Depe ndi ng on yo ur sit uat ion, sel ect t he way you prefer to use y our f ax mach ine.
4. F ax 33 L The { A UTO ANSWER } indic ator on the base unit turns OFF an d r di sappears from the cordles s handset dis play . Note: L Mak e sure f eature # 73 is set to “ TEL/FAX ” bef orehand (page 50 ). How ph one calls and fa xes ar e received If the ca ll is a phon e call, th e fax machine will r ing.
4. F ax 34 Note: L T o receiv e f ax document s using the exte nsion telephon e, you m ust set the rem ote f ax activat ion to ON (f eature #41 o n page 48 ) before hand. T he default setti ng i s ON. T o stop receiving Press { ST OP } . 4.6.2 Activ ating TEL/F AX mode 1 Mak e sure f eature #73 is set to “ TEL/FAX ” bef orehand (page 50).
4. F ax 35 4.7 R eceiving a fax automat i call y – Auto an swer ON Note: L By def ault, the unit reduces the size of the receiv ed documen t to 92% when p r inting (See featu re #36 on page 48 f or details).
4. F ax 36 Act ivatin g F A X ONL Y mod e wi th t he co rdless handset 1. {j /OK } i “ Answer System ” i { > } 2. “ Answer On ” i { > } i {i h} Note: L Mak e sure f eature # 77 is set to “ FAX ONLY ” bef orehand (page 50 ).
5. Duplex Ring 37 5 Duplex Ring Duplex Ring 5.1 Using with the ring detection featu re When y ou subscribe to a duple x ring service , your telephon e company will assign you a ne w fax number and wi ll also te ll you the assigned ring p attern. Please comple te the f ollow ing setup on y our fax machin e to ident ify the as signed ring pat ter n.
6. Copy 38 6 Copy Copying 6.1 M aki ng a copy 1 Adjust th e width of the d ocument guides ( 1 ) to fit the actu al size of t he document. 2 Insert the documen t (up to 10 pages) F ACE DO WN until a s ingle beep is heard and the uni t grasps th e docu ment.
6. Copy 39 5. Press {A} or {B} repeatedl y to displa y “ COLLATE ON ” . i { ST ART } Example: Making 2 copies of a 4-pa g e original document Note: L The unit w ill store th e docume nts into memory whi le collatin g the copies . If memory becomes full while storing, t he unit will on ly print out t he stored pag es.
7. Answering Machine 40 7 Answering Mach ine Greeting 7.1 Re cor ding y our gree ting messa ge The unit has a pre-recorded greeting mes s age f or T AM/F AX mode . If you re cord your o wn greetin g message , it will be p lay ed instead of th e pre-recorded greet ing messag e wh en a ca ll is rec eived.
7. Answeri ng Machine 41 Incoming Messages 7.2 Listening to recor ded messa ges When the unit has reco rded n ew v oice me ssages: –T h e { A UTO ANSWER } i ndica tor will fl ash whe n auto ans wer is turned ON. – The tota l number o f recorded message s will flas h on the base unit displa y .
7. Answering Machine 42 Remote Oper ation 7.4 Using the answ ering machine with the cor dless handset Helpful hints: L T o activ ate T AM/F AX mode with th e cordles s handset, see page 35 .
7. Answeri ng Machine 43 7.4.5 Pr ogramming f or a nsweri ng machi ne T o set the remote operation ID Y ou mus t prog ram a rem ote operation ID to oper ate the ans wering mach ine from a remote location (page 43). 1. {j /OK } i “ Answer System ” i { > } 2.
7. Answering Machine 44 *1 If presse d within the first 5 seconds of a message, the pre vious mes sage w ill be pl ay ed. *2 T o resume oper ation, press a command k ey withi n 10 se conds . Reco rding a mar ker mes sage After pla ying b ack the messages , you ca n leav e an addit ional me ssage .
8. Pr ogrammable Features 45 8 Programma ble Features 8.1 Base unit pr og rammin g 8.1.1 Basi c features 1. { MENU } 2. Press {#} an d the 2 -digit code. 3. Press th e desired co mmand to displa y the desired setti ng. L This s tep may be slightly differe nt depend ing on the f eature .
8. Programmab le Features 46 8.1.2 Ad vanced f eatures Changing the m aximum recording ti me for inco min g mes sag es *1 {#}{ 1 }{ 0 }{ 1 } “ 1 MINU TE ” { 2 } “ GREETING ONLY ” : Th e unit pla ys the gree ting mes sage but does not recor d any i ncom ing me ssag es.
8. Pr ogrammable Features 47 Sending a fax at a speci fied time {#}{ 2 }{ 5 } This f eature a llow s y ou to take a dvant age of lo w-cost call ing hours off ered by your te lephone comp any . This f eature can be set up to 24 ho urs in adv ance of the d e sired ti me.
8. Programmab le Features 48 Receiving o versize d documents {#}{ 3 }{ 6 } If the s i ze o f the document s ent by the other par ty is as la rge as or larger tha n the recordin g paper , the unit can reduce the document and print it. Select t he desired reduc tion r ate .
8. Pr ogrammable Features 49 Setting the a uto disconnec tion {#}{ 4 }{ 9 } T o ans wer a call with an e xtension te lephone in T EL/F AX mode (page 34) o r T AM/F AX mode (page 35 ), activ ate this f eature and progr am t he cod e. { 0 } “ OFF ” { 1 } “ ON ” (default) 1.
8. Programmab le Features 50 Setting recall (flash) time (f or the base unit and co rdle ss hand set) {#}{ 7 }{ 2 } The fla s h time depends on y our telephon e exch ange or host PBX. { 1 } “ 900mse c. ” { 2 } “ 700mse c. ” { 3 } “ 600mse c.
8. Pr ogrammable Features 51 Rese tti ng a dvanced features to thei r default settings {#}{ 8 }{ 0 }{ 0 } “ NO ” (default) { 1 } “ YES ” T o reset the advance d feat ures: 1. { MENU } i {# }{ 8 }{ 0 } 2. Press { 1 } to sele ct “ YES ” . i { SET } i { SET } Not e: L The EC M selection (featu re #68 on page 49) wi ll not be rese t.
8. Programmab le Features 52 Cordless Handset 8.2 Cordle ss handset pr ogram ming 8.2.1 Cor dless handset features 1. {j /OK } 2. Press {^} or {V} to sele ct “ Handset Setup ” . i { > } 3. Press {^} or {V} t o select the desired item in the cordles s hands et settings me nu.
8. Pr ogrammable Features 53 Using the ba se unit PIN/repeater 1. {j /OK } 2. Press {^} or {V} to selec t “ Base Unit Set up ” . i { > } 3. Press {^} or {V} to sele ct the des ire d it em in the ba se un it s etti ngs m enu. i { > } 4. Press {^} or {V} to sele ct the des ire d it em in the sub-m enu.
8. Programmab le Features 54 8.2.2 Time setti ngs Alarm An alarm will sound f or 3 m inutes at the set tim e once or daily . Set the date an d time be foreha nd (page 1 7). 1. {j /OK } i “ Handset Setup ” i { > } 2. “ Time Settings ” i { > } 3.
9. M ult i-u nit Ope ra tion 55 9 Multi-unit Ope ration Add itional Units 9.1 Operating additional units 9.1.1 Add itional cor dless handsets Up to 6 cordles s hands ets can be reg istered to the base unit.
9. Multi-uni t Operation 56 With th e ba se un it 1 { INTERCOM } 2 T o page on e cor dless handset, press the de sired cord less han dset num ber. T o page al l cor dless handsets, press { 0 } . L The dest ination cordl ess hand set(s) will be ep (be paged ) for 1 minute .
9. M ult i-u nit Ope ra tion 57 9.5.1 T o the base unit or another cor dless handset (using the cor dless handset) Copying one phonebook it em 1. Find the d esired cordles s handse t phonebook item (page 20). i {j /OK } 2. “ Copy ” i { > } 3. T o cop y to the base unit , press { 0 } .
10. Useful I nfo rmation 58 10 Useful Information 10.1 Character entry The dial keys are used to ente r characters a nd numbers . Each dial k ey has multiple cha racters assi gned to it. The av ailab le charact e r entry modes ar e Alphabet (ABC), Num eric (0-9), Greek ( F ), Extended 1 ( G ), Extended 2 ( H ), and Cyrilli c ( I ).
10. Useful Infor m ation 59 Extended 2 character table ( O ) L The f ollowin g are used f or both uppe rcase an d lowerc ase: Cyrillic c haracter tab le ( P ) 10.
11. Help 60 11 Help 11.1 Err or messa ges – Reports If a prob lem occurs d ur ing f ax transm ission or recepti on, one of the f ollowin g messages wi ll be printed on the se nding and journal rep or ts (page 29). Messag e Code Cause & Solution COMMUNICA TION ERROR 40-42 46-72 FF L A tr ansmissio n or recep tion error occurred .
11. Help 61 11.2 Er r o r messa g es – Displa y If the uni t detects a pr oble m, one or more of the fo llowing mes s ages wil l appear on the di spla y . 11.2.1 Base unit Displa y Cause & Solutio n “ BACK COVER OPEN ” L The bac k cov er is open.
11. Help 62 11.2.2 Cor dless handset “ MODEM ERROR ” L The re is som ething wrong w ith t he unit’ s modem. Con tact our service personne l. “ NO FAX REPLY ” L The other party’ s fax machine is b usy or h as run out of re cordin g paper . T ry again.
11. Help 63 Troubleshooting 11.3 When a function does not work, c hec k here If y ou still ha ve di fficulties after f ollo w ing the instructions in th is section, res et the unit. Di sconnec t the pow er cord an d turn OFF the co rdless handset . Reconnect the p ower cord and tur n ON the c ordless handse t.
11. Help 64 11.3.3 Cor dless handset During pr ogramming , I cannot ente r the code or ID numbe r . L All or part of the nu mber is the sam e as another code or ID . Change the number : – remote op eration ID (co de): page 43, or featu re #11 on page 46 .
11. Help 65 I have changed the cor dless handset di splay langua ge to a language I cannot read. L Change the co rdless ha ndset displ a y lang uage (page 54 ). w is flas hing. L The cordl ess handset is no t registered t o the base unit. Registe r it (pag e 55).
11. Help 66 11.3.4 F ax – sending 11.3.5 F ax – receiving Proble m Cause & Solution I cannot se nd documents. L The ot her party’ s f ax machine i s b usy or has run out of recor ding p aper . T r y again. L The other par ty’ s machine i s not a f ax machine.
11. Help 67 11.3.6 Copy ing The printing q uality is poor . Please d o not reuse the in k film! Please use gen uine P anasonic repl acement film. Ref er to page 7 f or fur ther details . L The thermal hea d is dir ty . Clean it (pa ge 73). L If docume nts can be co pied pr operly , the unit is w orking normally .
11. Help 68 11.3.7 Answer i ng machine 11.3.8 SMS The copied image is distorted. L Adjust the width of the do cument g uides to fit the actual siz e of the documen t. The printing q uality is poor . Please d o not reuse the in k film! Please use gen uine P anasonic repl acement film.
11. Help 69 11.3.9 If a po wer failure occurs L The unit w ill not function. L The unit i s not designed for m aking em ergency telepho ne calls whe n the pow er f ails. Alt er nativ e arr angements should b e made f or access to em ergency ser vices.
12. Mainte nance 70 12 Maintena nce Jams 12.1 Recording paper jams 12.1.1 When the recor ding paper has jammed in the unit The di spl ay will s how t he followin g. PAPER JAMMED Important: L Remo ve the r ecor ding paper , then remo ve the paper tra y befo rehand, otherwise t h e paper m ay misfeed or jam.
12. Maintenance 71 4 Clos e th e back cover secu rely by pushi ng dow n on the dotte d area at both ends ( 8 ), then cl ose the fron t cover secu rely ( 9 ). 5 Install the paper tra y (page 1 2), then insert the recordin g paper gently (p age 13). 12.
12. Mainte nance 72 Cleaning 12.3 Document f eeder/recor ding paper feeder/ scanner glass c leaning Clean the docum ent feede r/recording paper f eeder/s canner glass w hen: – Document s or recording paper frequently misf eed. – Smu dges or bla ck/white lines appe ar on the origina l doc ument wh en send ing or c opying.
12. Maintenance 73 12.4 Thermal head c l eaning If smu dges or b lac k/white lines appe ar on a copied/ received document, chec k whether th ere is dust on the the r mal head.
13. General Inf ormation 74 13 G ene ra l Infor matio n Printed Repor ts 13.1 Refer ence lists and reports (Base unit only) Y ou can print o u t the f ollowi ng lists and rep or ts f or your ref erenc.
13. General Inf ormation 75 ■ Copy m emory capacity: Appro x. 10 pages (Based on the IT U -T No . 1 T est Chart in fine re solution.) *1 T ransmis sion speed dep ends upon th e contents o f the page s, resoluti on, telephon e lin e condi tions and capabil ity of the other p ar ty’ s machine .
14. Inde x 76 14 . Index 14.1 Inde x # #01 Date and t ime: 17 #02 Y our logo: 18 #03 Y our fax nu mber: 18 #04 Sendi ng repor t: 29 #06 F AX ring co unt: 45 #06 T AM ring count : 35 #10 Cal ler’ s r.
14. Inde x 77 TA M / FA X : 49 I Ink film: 11 Intercom : 55 J Ja m s Document : 71 Recording paper : 70 JOURNAL REPORT : 29 , 74 Junk fax proh ibi tor : 36 K K e ytone s: 52 L La nguage: 52 Listenin g.
78 Notes FC228HK-PFQX2656Z A-en.book Page 78 Thursday, August 31, 2006 11:35 AM.
79 Notes FC228HK-PFQX2656Z A-en.book Page 79 Thursday, August 31, 2006 11:35 AM.
PFQX26 56ZA CM0806CK0 2/2 Sole agent: Shun Hing T echnolog y Co., Ltd. 9th Floor , P eninsula Centre, 67 Mod y Road, Tsimsha tsui East, K owl oon, Hon g K ong W eb site: http://www .panaso nic.oa.c om.hk Manufa cturer: P anasonic Communications (Malaysia) Sd n.
Een belangrijk punt na aankoop van elk apparaat Panasonic KX-FC228HK (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Panasonic KX-FC228HK heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Panasonic KX-FC228HK vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Panasonic KX-FC228HK leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Panasonic KX-FC228HK krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Panasonic KX-FC228HK bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Panasonic KX-FC228HK kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Panasonic KX-FC228HK . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
