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Document Version 3.0 2010/06 Installation Manual Voice Processing System Model No. KX-TVA50 KX-TVA200 Thank you for purchasing a Panasonic Voice Processing System. Please read this manual carefully before using this product and save this manual for future use.
System Components The Voice Processing System (VPS) consists of the following system components when fully-equipped with all available optional cards. KX-TVA50 Model Description Main Unit KX-TVA50 Voi.
Important Safety Instructions When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Follow all product warnings, cautions, and instructions.
WARNING • UNPLUG THIS UNIT FROM POWER OUTLETS IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORIZED SERVICE CENTER. • THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.
Security Information We recommend observing the security precautions described in this section, in order to prevent the following: – loss, disclosure, falsification, or theft of user information –.
1. Do not disclose passwords. 2. Change passwords periodically. 3. Use long and random passwords. 4. Inform the customer of the importance of password security and the possible dangers if passwords become known to others. 5. Change the default System Administrator password the first time you access the VPS via KX-TVA Maintenance Console.
Other Information Notice for users in California This product contains a CR Coin Cell Lithium Battery which contains Perchlorate Material—special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate When you ship the product Carefully pack and send it prepaid, adequately insured and preferably in the original carton.
Open Source Software Parts of this product use Open Source Software. Open Source Software is supplied based on the conditions of the Free Software Foundation's GPL and/or LGPL and other conditions. Relevant conditions apply to this software. For information about GPL, LGPL, refer to the gpl.
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Ringer Equivalence No. (REN) The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.
Introduction About this Manual This Installation Manual is designed to serve as an overall technical reference for the KX-TVA50/ KX-TVA200. It provides instructions for installing the VPS hardware, configuring the connected PBX for use with the VPS, and getting started with the KX-TVA Maintenance Console software.
About the Other Manuals Along with this Installation Manual, the following manuals are available: Feature Manual The Voice Processing System Feature Manual is an overall reference describing VPS features. It explains what the VPS can do, and how to obtain the most of its many features.
Table of Contents 1 Voice Processing System Overview .. .................................................. 17 1.1 Basic System Construction .. ......................................................................................... 18 1.1.1 Main Unit .
4.1 Guidelines for APT/DPT Integration .. ............................................................................ 94 4.1.1 What is APT/DPT Integration? .. ..................................................................................... 94 4.
8.3 Restarting the VPS .. ...................................................................................................... 197 9 Revision History .. ................................................................................. 199 9.1 KX-TVA50/KX-TVA200 Version 3.
16 Installation Manual Document Version 3.0 2010/06 Table of Contents.
Section 1 Voice Processing System Overview This section provides a basic introduction to the VPS and its specifications. It briefly explains what the VPS can do, and how it is connected to and interacts with the PBX.
1.1 Basic System Construction 1.1.1 Main Unit The KX-TVA50 is equipped with 2 jacks in its initial configuration, and its flash memory card provides 4 hours of recording capacity. The KX-TVA200 is equipped with 2 jacks in its initial configuration, and its hard disk drive provides 1000 hours of recording capacity.
1.1.2 System Connection Diagram Remote PC Voice Processing System PC PC PC PC USB LAN PBX PBX Server PC Internal Modem Internal Modem DPT/APT/Inband Interface DPT Interface KX-TVA50 KX-TVA50 KX-TVA200 KX-TVA200 KX-TVA50 KX-TVA200 T elephone Company Lines Document Version 3.
1.1.3 Options Optional Cards—KX-TVA50 Model Model Name Maximum Quantity KX-TVA502 2-Port Hybrid Expansion Card 2 KX-TVA503 2-Port Digital Expansion Card 2 KX-TVA524 Memory Expansion Card 1 KX-TVA594.
1.1.6 Recommendations for System Configuration In order for the VPS to handle calls smoothly, generally there should be 1 VPS port for every 6 trunks (CO lines) connected to the PBX. If Automated Attendant (AA) service is used, allotting 1 VPS port for every 4 trunks (CO lines) should be sufficient.
PBX KX-TVA200 No. of Trunks (CO Lines) No. of Trunks (CO Lines) When Using AA Service No. of Ports No. of Optional Port Cards 73–78 49–52 13 3 79–84 53–56 14 85–90 57–60 15 91–96 61–64.
1.1.7 Compatible PBXs The VPS can be integrated with the following PBXs using the integration types listed below. KX-TVA50 PBX Model Recommended Integration Type Minimum Software Version for Recommended Integration Type KX-TDE Series DPT Integration 1.
1.2 Voice Mail Integration 1.2.1 Overview In order for the VPS to function, it must be integrated with the PBX it is connected to. The type of integration that is used determines how voice (caller messages, VPS prompts, etc.) and data (extension status, button presses, etc.
1.2.2 Connection Examples—KX-TVA50 DPT Integration When using DPT Integration, VPS jacks are connected to the digital extension ports of the PBX. Note that only odd numbered VPS jacks (1, 3, and 5) can be used. Each of these VPS jacks provides 2 VPS ports and can handle 1 call per port.
APT Integration When using APT Integration, VPS jacks are connected to the hybrid extension jacks of the PBX. Each VPS jack provides 1 VPS port and can handle 1 call per port.
Inband/No Integration When using Inband/No Integration, VPS jacks are connected to the SLT ports of the PBX. Each VPS jack provides 1 VPS port and can handle 1 call per port.
1.2.3 Connection Examples—KX-TVA200 DPT Integration The KX-TVA200 supports DPT Integration only, therefore it must be connected to the digital extension ports of the PBX.
1.3 Specifications Hardware Specification KX-TVA50 KX-TVA200 Available Port Cards 2-Port Hybrid Expansion Card (KX-TVA502) 2-Port Digital Expansion Card (KX-TVA503) 4-Port Digital Expansion Card (KX-T.
Software Specification KX-TVA50 KX-TVA200 Custom Services Up to 100 Number of Messages Unlimited Length of Personal Greeting Message Up to 360 s (programmable) Message Retention Time 1 to 30 days, unlimited (programmable) Maximum Message Length 1 to 60 min.
Specification KX-TVA50 KX-TVA200 Weight (when all available option cards are installed) No more than 1.7 kg (3.75 lb.) No more than 4.0 kg (8.82 lb.) Document Version 3.
32 Installation Manual Document Version 3.0 2010/06 1.3 Specifications.
Section 2 Installation This section explains how to install the VPS and its optional cards. Document Version 3.0 2010/06 Installation Manual 33.
2.1 Before Installation Please read the following precautions before installing the VPS. Installation Precautions The VPS should be wall-mounted. Improper placement of the system may result in malfunction, noise, or discoloration.
Environmental Requirements (KX-TVA200 only) The hard disk drive is sensitive to cold, heat, dryness, humidity, shock, vibration, and magnetic fields. Please observe the conditions specified below. Hard Disk Drive Usage Environment Operating Temperature: 5 °C to 40 °C (41 °F to 104 °F) Operating Humidity: See the graph below.
Necessary Tools (not supplied) Twisted pair 4-conductor cables are needed for connecting the VPS to the PBX. For the KX-TVA50, twisted pair 2-conductor cables are needed if using Inband or No Integration. A USB cable is needed when connecting the VPS to the PC that will used for programming via the KX-TVA Maintenance Console.
2.2 Unpacking The following items are included with the VPS. KX-TVA50 KX-TVA200 Main Unit 1 1 AC Adaptor 1 1 AC Cord 1 1 Screws (Wall Mounting) 5 5 Washers (Wall Mounting) 5 5 Cable strap 1 1 CD-ROM 1 1 Document Version 3.0 2010/06 Installation Manual 37 2.
2.3 Names and Locations Outside/Inside View KX-TVA50 5 6 4 8 9 10 11 7 13 12 14 3 2 1 1. RUN Indicator 2. ALARM Indicator 3. Dummy Cover Plates (for Port Card Slots 2 and 3) 4. Factory-installed Jacks 5. RESET Button 6. SHUTDOWN Button 7. Mode Switch 8.
KX-TVA200 8 7 6 5 4 9 10 12 11 13 3 2 1 1. RUN Indicator 2. ALARM Indicator 3. Dummy Cover Plates (for Port Card Slots 2 to 6) 4. RESET Button 5. SHUTDOWN Button 6. Mode Switch 7. Factory–installed Jacks 8. LAN Port 9. USB Port 10. Dummy Cover Plate (for Modem Card) 11.
System Components RUN Indicator Lights during normal operation; flashes when the system is off-line and cannot receive calls. ALARM Indicator Flashes when a system error is detected or while the VPS is preparing to shutdown. Lights when the shutdown procedure is complete.
The available Mode Switch positions are shown in the following table. The black area in the switch illustration indicates the direction of the switch. Switch Position Operation 0 0 1 1234 Puts the VPS in normal mode. 1 Reserved 2 0 1 1234 Puts the VPS in DPT Integration mode.
5. Connect the port cables. 6. Confirm that the RUN indicator blinks the same number of times as the Mode Switch position (e.g., 5 blinks for switch position 5, etc.). • This may take several minutes. The ALARM indicator and RUN indicator will first blink intermittently before the RUN indicator blinks to indicate the Mode Switch position.
2.4 Installation Overview The following is an overview of the steps needed to install optional cards and prepare the VPS hardware for use. Once hardware installation is complete, see Section 6 Configuring the System for instructions on software setup and VPS customization.
2.5 Opening/Closing the Covers The model shown here is the KX-TVA200, however this procedure is the same for the KX-TVA50. Opening the Covers 1. Push the release button in the direction shown below (1), and slide the cable cover in the direction shown below (2).
3. While holding both tabs located on the sides of the front cover, swing the cover open as shown. Removing/Attaching the Front Cover You may also detach the front cover from its hinges. Removing the Front Cover While holding the front cover open at a 45° angle, lift the cover away from the unit as shown.
Attaching the Front Cover Fit the front cover to the main unit as shown below, then close the front cover. Closing the Covers 1. Close the front cover, then tighten the 3 screws.
2. Attach the rear hooks on the cable cover to the main unit, then swing the cable cover closed so that the front hooks fit in place. 3. Slide the cable cover down until it locks.
2.6 Removing the Dummy Cover Plates Before installing optional cards, cut and remove the appropriate dummy cover plates from the main unit using cutting pliers, as shown below. The model shown here is the KX-TVA200, however this procedure is the same for the KX-TVA50.
2.7 Installing Optional Cards—KX-TVA50 The KX-TVA50 can be expanded by installing the following optional cards. Model Model Name Maximum Quantity KX-TVA502 2-Port Hybrid Expansion Card 2 KX-TVA503 2.
2.7.1 2-Port Hybrid Expansion Card (KX-TVA502) Each KX-TVA502 adds 2 ports to the VPS which can be used for DPT, Inband, or No Integration. KX-TVA502 cards can be installed in slots 2 and 3 of the VPS. Note • When using APT Integration, only the factory-installed jacks can be used.
2. Insert and tighten the screws as shown. Screw Note • The KX-TVA502 operates at SELV. Document Version 3.0 2010/06 Installation Manual 51 2.7.1 2-Port Hybrid Expansion Card (KX-TVA502).
2.7.2 2-Port Digital Expansion Card (KX-TVA503) Each KX-TVA503 adds 2 ports to the VPS which can be used for DPT Integration. KX-TVA503 cards can be installed in slots 2 and 3 of the VPS. Integration Type Basic Configuration Maximum Configuration KX-TVA503 ´ 2 No.
2. Insert and tighten the screws as shown. Screw Note • The KX-TVA503 operates at SELV. Document Version 3.0 2010/06 Installation Manual 53 2.7.2 2-Port Digital Expansion Card (KX-TVA503).
2.7.3 Memory Expansion Card (KX-TVA524) The KX-TVA524 adds an additional 4 hours of recording time to the VPS. Included Items None Installation 1. Insert the card between the guide rails and slide it down as shown. 2. Secure the latch by flipping it toward the center of the card and slightly pressing down on it.
2.7.4 LAN Interface Card (KX-TVA594) The KX-TVA594 allows the VPS to be accessed over a local area network (LAN) for administration purposes. Included Items Screw ´ 1 Installation 1. Insert the card between the guide rails and slide it down as shown.
3. Insert and tighten the screw as shown. Screw 56 Installation Manual Document Version 3.0 2010/06 2.7.4 LAN Interface Card (KX-TVA594).
2.7.5 Modem Card (KX-TVA296) The KX-TVA296 allows the VPS to be accessed remotely for administration purposes. Included Items Screw ´ 1 Installation 1. Insert the card between the guide rails and slide it down as shown. 2. Secure the latch by flipping it toward the center of the card and slightly pressing down on it.
3. Insert and tighten the screw as shown. Screw Note • The KX-TVA296 operates at TNV. 58 Installation Manual Document Version 3.0 2010/06 2.7.5 Modem Card (KX-TVA296).
2.8 Installing Optional Cards—KX-TVA200 The KX-TVA200 can be expanded by installing the following optional cards. Model Model Name Maximum Quantity KX-TVA204 4-Port Digital Expansion Card 6 KX-TVA296 Modem Card 1 CAUTION Before installing optional cards, it is very important that the power to the unit be turned off.
2.8.1 4-Port Digital Expansion Card (KX-TVA204) Each KX-TVA204 adds 4 ports to the VPS which can be used for DPT Integration. KX-TVA204 cards can be installed in slots 2 to 6 of the VPS. Integration Type Basic Configuration Maximum Configuration (KX-TVA204 ´ 6) No.
2. Insert the new extension bolts (included with the card) into the holes on the card, and tighten them to secure the card. Extension Bolt Document Version 3.
Installing Cards in Slot 5 or Slot 6 When installing a card in Slot 5 or 6, secure the card using the screws included with the card, instead of the extension bolts. Screw Note • The KX-TVA204 operates at SELV. 62 Installation Manual Document Version 3.
2.8.2 Modem Card (KX-TVA296) The KX-TVA296 allows the VPS to be accessed remotely for administration purposes. Included Items Screw ´ 1 Installation 1. Insert the card between the guide rails and slide it down as shown. 2. Secure the latch by flipping it toward the center of the card and slightly pressing down on it.
2.9 PBX Connections 2.9.1 Connecting to the PBX One jack of the VPS can be connected to 1 jack of the PBX. For APT/DPT Integration, use a 4-conductor cable to connect the VPS and PBX. For Inband or No Integration (KX-TVA50 only), use a 2-conductor (T and R) cable.
2.9.2 Modular Plug Connection Insert the modular plug of each telephone cord into an available modular jack of the VPS. Note • Connections should be made using solid twisted pair copper conductors a.
2.10 PC Connection A PC connected to the VPS can be used to program various VPS settings. 2.10.1 USB Connection An on-site PC can be connected to the VPS via USB. PC T o USB port KX-TVA200 KX-TVA50 Note • We recommend using a USB cable of no more than 5 m (16 ft.
2.10.2 LAN Connection An on-site PC can be connected to the VPS over a local area network (LAN). For the KX-TVA50, an optional LAN Interface Card must be installed in the VPS. T o network port Switching Hub PC PC PC KX-TVA200 KX-TVA50 Note • Use a category 5 cross cable (user-supplied) when connecting the VPS to a switching hub.
remote PC are routed to the extension port connected to the VPS modem. Note that the effective data transfer rate of the internal modem (maximum 33,600 bps) will be subject to the throughput limitations of the PBX. 68 Installation Manual Document Version 3.
2.11 Frame Ground Connection IMPORTANT Connect the frame of the main unit to ground. The grounding plug of the AC cable provides some protection from external noise and lightning strikes, but it may not be enough to fully protect the unit. A permanent connection between ground and the ground terminal of the unit must be made.
2.12 Connecting the AC Adaptor 1. Plug the DC connector of the AC adaptor into DC IN. KX-TVA50 AC Adaptor DC Connector DC IN 2 1 KX-TVA200 AC Adaptor DC Connector DC IN 2 1 70 Installation Manual Document Version 3.
2. Confirm that the VPS power switch is in the "OFF" position, then plug the AC cord into the AC adaptor, then plug the other end into an AC outlet. AC Adaptor AC Cord T o AC outlet IMPORTANT KX-TVA50: Use only the included Panasonic AC adaptor, part number PSLP1322.
2.13 Securing the Cables The model shown here is the KX-TVA200, however this procedure is the same for the KX-TVA50. 1. Attach the included strap to either of the 2 rails depending on your preference. Rail Rail 2. Bind the cables as shown. 72 Installation Manual Document Version 3.
3. Attach the cable cover (2.5 Opening/Closing the Covers). Cable Cover Note • For safety reasons, do not stretch, bend, or pinch the cables. • If you prefer, you can cut the other side of the cable cover and run the cables through that opening. For safety reasons, smooth the cut edges.
2.14 Initializing the VPS During Installation Before programming the VPS for the first time, perform the initialization procedure described below. All settings are reset to their default values. Recorded messages are erased. System prompts (including customized prompts) are preserved.
2.15 Wall Mounting 2.15.1 Wall Mounting the VPS Mounting on a Wooden Wall 1. Place the appropriate wall mounting template (found on the last 2 pages of this manual) on the wall to mark the locations where the 3 screws need to be placed. KX-TVA50 KX-TVA200 232 mm (9-1/8 in.
Note • Do not block the openings of the unit. Allow space of at least 20 cm (8 in.) above and 10 cm (4 in.) on the sides of the unit. • Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked.
Mounting on a Concrete or Mortar Wall CAUTION When driving the mounting screws into the wall, be careful to avoid touching any metalwork (metal/wire laths, etc.
4. Mount the unit as shown. Note • Do not block the openings of the unit. Allow space of at least 20 cm (8 in.) above and 10 cm (4 in.) on the sides of the unit. • Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked.
2.15.2 Wall Mounting the AC Adaptor Mounting on Wooden Wall 1. Place the AC adaptor wall mounting template (found later in this section) on the wall to mark the locations where the 2 screws need to be placed. KX-TVA50 KX-TVA200 83 mm (3-1/4 in.) 1 10 mm (4-5/16 in.
Mounting on Concrete or Mortar Wall CAUTION When driving the mounting screws into the wall, be careful to avoid touching any metalwork (metal/wire laths, etc.
4. Mount the AC adaptor as shown. Document Version 3.0 2010/06 Installation Manual 81 2.15.2 Wall Mounting the AC Adaptor.
Wall Mounting Template for AC Adaptor Please copy this page and use as a reference for wall mounting the KX-TVA50. 83 mm (3-1/4 in.) Install a screw here. Install a screw here. Note • When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template.
Please copy this page and use as a reference for wall mounting the KX-TVA200. Install a screw here. Install a screw here. 110 mm (4-5/16 in.) Note • When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template.
84 Installation Manual Document Version 3.0 2010/06 2.15.2 Wall Mounting the AC Adaptor.
Section 3 Installing KX-TVA Maintenance Console This section explains how to install KX-TVA Maintenance Console on a PC. Document Version 3.0 2010/06 Installation Manual 85.
3.1 Overview After wall mounting and connecting the VPS to the PBX, you can begin programming the VPS. This programming should be performed by the installer, using the KX-TVA Maintenance Console software. This software can be used to set system parameters, change system prompts, diagnose system functions, etc.
3.2 KX-TVA Maintenance Console Installation System programming, diagnosis, and data upload/download can be performed with a PC using the KX-TVA Maintenance Console software.
Installing KX-TVA Maintenance Console 1. Copy the KX-TVA Maintenance Console setup file to a local drive on the PC. (Its icon is shown here, on the left.) 2. Double-click the setup file to run the installer. 3. Follow the on-screen instructions provided by the installation wizard.
3.3 Starting KX-TVA Maintenance Console The instructions listed below explain how to start KX-TVA Maintenance Console. These instructions are for when connecting to the VPS via USB. Note • The screenshots shown here are for reference only, and may differ from the screens displayed on your PC.
5. The main window is displayed. 6. Click Connect ® USB from the menu bar, or click Connect on the toolbar, select USB in the Connection Mode dialog box and click Next . Note • To connect to the VPS via USB, the KX-TVA USB driver must be installed on the PC, as explained in "3.
9. You may now begin programming the VPS. To choose the area you would like to begin programming, click the desired icon in the Shortcuts menu. Note • To connect to the VPS via LAN, first connect to the VPS via USB and set the appropriate LAN settings.
Programmer Levels and Passwords There are two levels of access to the KX-TVA Maintenance Console: Installer and User. Each level has a programmer code, which is required to start KX-TVA Maintenance Console , and a password, which is required to access the VPS using KX-TVA Maintenance Console.
Section 4 PBX Programming for APT/DPT Integration This section explains how to configure compatible Panasonic PBXs to use APT/DPT Integration with the VPS.
4.1 Guidelines for APT/DPT Integration 4.1.1 What is APT/DPT Integration? In order for the VPS to function, it must be integrated with the PBX it serves. The type of integration that is used determines how voice (caller messages, VPS prompts, etc.) and data (extension status, button presses, etc.
Feature Description Compatible Integration Type APT DPT Caller Name Announcement Over Intercom Paging After receiving Caller ID information from the telephone company, the VPS announces the caller ’s name and the trunk (CO line) number. ü ü Intercom Paging *2 The VPS can page subscribers through built-in speakers and external paging equipment.
Feature Description Compatible Integration Type APT DPT DID Call Routing *1 The VPS automatically sends calls from preprogrammed DID numbers to the specified extension, mailbox, or Custom Service.
4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT Integration The screen shots shown in this section are for the KX-TDA200. Programming procedures and availability may vary by PBX model, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information.
2. Assignment of VM (DPT) extension ports a. Go to the Configuration-Extension Port screen. Follow the procedure below for the extension port which you want to assign as a VM port. b. Set the port’s Connection to OUS . c. Select the attribute of DPT Property-Type to VM (DPT) .
Example Settings (1) Program the PBX so that all trunk (CO line) calls are directed to the VPS (DIL feature). 1. Go to the CO & Incoming Call-DIL Table & Port Setting screen. 2. Assign the DIL Destination for each time mode and trunk (CO line) to a floating extension number (VPS Port).
Example Settings (2) Program the PBX to direct incoming trunk (CO line) calls to an operator, and to then direct those calls to the VPS when the operator does not answer. 1. Program the PBX so that incoming trunk (CO line) calls are directed to an operator (DIL feature).
c. Click Apply to save the changed data. 3. Set the amount of time before a call is considered to be unanswered and therefore forwarded to the VPS. a. Go to the System-Timers & Counters-CO / Extension screen. b. Assign the Intercept Timer parameter.
c. Click Apply to save the changed data. 4. Program the PBX so that it will direct intercepted calls to the VPS. a. Go to the Groups-VM(DPT) Group-System Setting screen. b. Set Intercept to Mailbox to Disable . 102 Installation Manual Document Version 3.
c. Click Apply to save the changed data. Document Version 3.0 2010/06 Installation Manual 103 4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT Integration.
Example Settings (3) Program the PBX to direct incoming trunk (CO line) calls to an Incoming Call Distribution (ICD) group, and to then direct those calls to the VPS when they are not answered. 1. Program the PBX so that incoming trunk (CO line) calls are directed to an ICD group (DIL feature).
d. Click Apply to save the changed data. 3. Program the PBX so that it will direct overflowed calls to the ICD group’s mailbox. a. Go to the Groups-VM(DPT) Group-System Setting screen. b. Set Intercept to Mailbox to Enable . Document Version 3.0 2010/06 Installation Manual 105 4.
c. Click Apply to save the changed data. 4.2.1 Installing Prompt Data for the VM Menu Feature KX-TDA series PBXs (MPR version 2.0 or higher) and KX-TDE series PBXs can use the VM Menu feature, however, VM Menu prompt data must first be installed in the PBX using the following procedure.
4.3 KX-TA824 PBX Programming for APT Integration The instructions in this section are for programming a KX-TA824 via the Operating and Maintenance Tool. To program a KX-TA824 using the Manager Extension, follow the instructions for KX-TA series PBX programming by referring to 4.
automatically. Also the Extension Hunting type is set as Circular automatically in each of these 2 extension groups. You can confirm these automatic settings in the 2.
DIL to the first port of the hunt group. Lines programmed as Normal do not hunt. Click Apply to save the changed data. b. If the VPS is only answering calls not answered by the operator (Operator Backup): Go to the 3.CO - 2.Incoming / Outgoing screen.
c. If the VPS is only answering calls not answered by user extensions: Go to the 3.CO - 2.Incoming / Outgoing screen. Program lines to ring user extensions immediately for all time modes. To give users time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS.
4. Complete the PBX-VPS connection by following from step 1 of 4.7 Completing the PBX-VPS Connection. Document Version 3.0 2010/06 Installation Manual 111 4.
4.4 KX-TD Series PBX Programming for DPT Integration For KX-TD500 programming, refer to 4.5 KX-TD500 PBX Programming for DPT Integration. Programming procedures and availability may vary by PBX model, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information.
• If you are configuring a 2-cabinet system, all Voice Mail Ports should be assigned to either the Master or Slave System. From the SYS-PGM NO ? screen: a. Enter [117] . b. Press the NEXT button (SP-PHONE). Screen output: M: c. Enter the jack number (02-64) of the port you will use for the Voice Mail.
b. Verify the Operating and Maintenance version being used. Sample display: Connect DSHS: KX-TD1232 ROM Version: [---P231UxxxxxB] CAN DB data (PC): Empty Version: 4.
4.5 KX-TD500 PBX Programming for DPT Integration Follow the procedure below to program the VPS card(s) for DPT Integration. Programming procedures and availability may vary by PBX model, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information.
2. Confirm the LPR version of the card and the software version of the KX-TD500. Note • The LPR Version must be version 2 or higher for the VPS card (101: DLC/DHLC) to which the control channel will be assigned. • The software version must be Q171A or higher for DPT Integration to be utilized.
Note • All parameters except for Attribute will disappear and the DN (Directory Number) will be cleared. 4. Assignment of the VPS card and its model a. Go to the 1-4 VPS (DPT) Port Assignment screen. b. Select the corresponding equipment number in the TVS No.
d. Select the card (101: DLC/DHLC for jacks 1-8; 201: DLC/DHLC for jacks 9-12) which connects with the VPS in the VPS Card menu. 5. Assignment of the extension ports connected to the VPS a. Continue programming in the 1-4 VPS (DPT) Port Assignment screen.
f. Set Status to INS . 6. To set the trunk (CO line) features, follow the instructions for "Settings for the trunk (CO line) features" in 5.6 KX-TD500 PBX Programming for Inband Integration. 7. Set the PBX to send DID numbers to the VPS. a. Go to the 2-7 System Option 6 screen.
Note • This setting enables the PBX to send DID numbers to the VPS. If you want to use the features which utilize DID numbers (e.g., Toll Saver, DID Call Routing), you must enable this setting. 8. Connect the jack assigned in Step 4 to the VPS. 9. Complete the PBX-VPS connection by following from step 1 of 4.
4.6 KX-TA Series PBX Programming for APT Integration For KX-TA824 programming via the Operating and Maintenance Tool, refer to 4.3 KX-TA824 PBX Programming for APT Integration. For KX-TA1232 programming, refer to 4.4 KX-TD Series PBX Programming for DPT Integration.
b. Press the NEXT button (SP-PHONE). Screen output: Disable c. Press the SELECT button (AUTO ANS). Screen output: Port 7 or Port 15 d. To assign 2 jacks, press the SELECT button (AUTO ANS) again. Screen output: Port 7 & 8 or Port 15 & 16 To assign 1 jack, skip this step.
4.7 Completing the PBX-VPS Connection Once you have finished installing all optional cards, connecting all telephones to the PBX, and configuring the PBX for APT/DPT Integration, proceed with the following steps to complete and test the PBX-VPS connection.
Note • If the correct lines are not online, make sure the correct PBX type is selected, that the PBX is properly programmed for APT/DPT Integration, and that the PBX and VPS are connected by 4-conductor cables. 7. To test the connection, dial the extension number of the VPS from a telephone connected to the PBX.
Section 5 PBX Programming for Inband Integration (KX-TVA50 only) This section explains how to configure selected Panasonic PBXs to use Inband Integration with the VPS.
5.1 Guidelines for Inband Integration 5.1.1 What is Inband Integration? In order for the VPS to function, it must be integrated with the PBX it serves. The type of integration that is used determines how voice (caller messages, VPS prompts, etc.) and data (extension status, button presses, etc.
Minimum Loop Current 20 mA Minimum Line Voltage 7 V DC Minimum Ringing Voltage 40 V AC DTMF Signaling For system users to access VPS services and features, they must be able to send DTMF signals from their telephones to the VPS port. As a general rule, most SLTs can send DTMF signals; however, many proprietary telephones cannot.
Follow-on ID or Called Party ID When forwarding or transferring a call to the VPS, a PBX with Follow-on ID sends the mailbox number of the called subscriber to the VPS before connecting the caller. The VPS responds by playing that subscriber’s personal greeting.
5.2 PBX Settings for Inband Integration 5.2.1 General Guidelines and Definitions In order for the VPS and PBX to communicate properly, certain settings of both the VPS and PBX should be set to the same values. Programming procedures and availability may vary by PBX model.
5.2.3 PBX Parameters The following items can be programmed using KX-TVA Maintenance Console under System Parameters by selecting the Parameters tab. PBX Environment • PBX Type Specifies the type of PBX which is connected to the VPS. • Integration Mode Select Inband .
• Reconnect Sequence on No Answer Tells the VPS how to return to the caller if the called extension does not answer. PBXs differ in how they handle this function.
Inband Signaling These parameters are used when the Integration Mode is set to Inband . If the PBX type is set to a KX-T series system, these parameters will be automatically set. If another type of PBX is used, check the system ’s Installation Manual for settings.
Transfer to Outside Parameters These parameters specify how the VPS will transfer calls to trunks (CO lines) from the following services: Custom Service, Call Transfer Service, and Personal Custom Service. Outside Transfer Sequence • Call Transfer to Outside Sequence Specifies the sequence the VPS uses to transfer calls to trunks (CO lines).
Sequences for Voice Mail Integration Use the KX-TVA Maintenance Console software to program the following sequences using the sequence codes listed here.
5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration DPT Integration is recommended when using the VPS with a KX-TDE, KX-TDA, or KX-TAW series PBX, however, Inband Integration is necessary when the PBX has available SLT ports but no available DPT ports.
Example Settings (1) Program the PBX so that all trunk (CO line) calls are directed to the VPS (DIL feature). 1. Go to the CO & Incoming Call-DIL Table & Port Setting screen. 2. Assign the DIL Destination for each time mode and trunk (CO line) to a floating extension number (VPS Port).
Example Settings (2) Program the PBX to direct incoming trunk (CO line) calls to an operator, and to then direct those calls to the VPS when the operator does not answer. 1. Program the PBX so that incoming trunk (CO line) calls are directed to an operator (DIL feature).
c. Click Apply to save the changed data. 3. Set the amount of time that passes before a call is considered to be unanswered, and therefore forwarded to the VPS. a. Go to the System-Timers & Counters-CO / Extension screen. b. Assign the Intercept Timer parameter.
c. Click Apply to save the changed data. 4. Program the PBX so that it will direct intercepted calls to the VPS. a. Go to the Groups-VM(DTMF) Group-System Setting screen. b. Select None , Answer by Mailbox , or AA as the parameter for Intercept Routing to the VPS Sequence .
c. Click Apply to save the changed data. 140 Installation Manual Document Version 3.0 2010/06 5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration.
Example Settings (3) Program the PBX to direct incoming trunk (CO line) calls to an Incoming Call Distribution (ICD) group, and to then direct those calls to the VPS when they are not answered. 1. Program the PBX so that incoming trunk (CO line) calls are directed to an ICD group (DIL feature).
d. Click Apply to save the changed data. 3. Program the PBX so that it will direct overflowed calls to the VPS. a. Go to the Groups-VM(DTMF) Group-System Setting screen. b. Select None , Answer by Mailbox , or AA as the parameter for Intercept Routing to the VPS Sequence .
c. Click Apply to save the changed data. Document Version 3.0 2010/06 Installation Manual 143 5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration.
5.4 KX-TA824 PBX Programming for Inband Integration The instructions in this section are for programming a KX-TA824 via the Operating and Maintenance Tool. To program a KX-TA824 using the Manager Extension, follow the instructions for KX-TA series PBX programming by referring to 5.
5. Set the Extension Hunting type for the VPS extension groups to Circular . Click Apply to save the changed data. 6. Go to the 2.Extension - 2.Feature Settings screen.
7. Enable Data Line Security for each extension connected to the VPS. Click Apply to save the changed data. 8. Program the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS: a) to answer all incoming calls, b) as an operator backup, or c) to only answer calls not answered by user extensions.
Go to the 3.CO - 2.Incoming / Outgoing screen. Program lines to ring operator extensions immediately for all time modes. To give the operator (extension 101 in this example) time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS.
for each extension connected to the VPS. Finally, go to the 3.CO - 1.Line Mode screen and set all trunk (CO line) types to Normal . Click Apply to save the changed data.
5.5 KX-TD Series PBX Programming for Inband Integration For KX-TD500 programming, refer to 5.6 KX-TD500 PBX Programming for Inband Integration. DPT Integration is recommended when using the VPS with the KX-TA1232, KX-TD816, or KX-TD1232, however, Inband Integration is necessary when the software version of the PBX does not support DPT Integration.
5.6 KX-TD500 PBX Programming for Inband Integration DPT Integration is recommended when using the VPS with the KX-TD500, however, Inband Integration is necessary when: • the PBX has available SLT ports but no available DPT ports. • the cards installed in the PBX or the software version of the PBX do not support DPT Integration.
Note • Specify the extension group number (126 or 127 by default) to which VM or AA extension groups have been assigned. Group numbers 1 to 128 are available to the VPS through additional programming. e. Click Apply to save the changed data. f. Set Status to INS .
Note • This program prevents the VM port from being interrupted by the call waiting, hold recall, and executive busy override features during a call. 4. Settings for the trunk (CO line) features Program the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS.
Example Settings (1) Program the PBX so that all trunk (CO line) calls are directed to the VPS (DIL feature). 1. Go to the 4-1 Trunk Line screen. 2. Assign the Destination for each time mode and trunk (CO line) to a specific extension number (VPS port).
Example Settings (2) Program the PBX to direct incoming trunk (CO line) calls to an operator, and to then direct those calls to the VPS when the operator does not answer. 1. Program the PBX so that incoming trunk (CO line) calls are directed to an operator (DIL feature).
Note • Specify the FDN for the extension group to which VM or AA has been assigned. 3. Set the number of rings before a call is considered to be unanswered and therefore forwarded to the VPS (Intercept Routing No Answer timer). a. Go to the 2-4 System Timer 1/2 screen.
c. Click Apply to save the changed data. 156 Installation Manual Document Version 3.0 2010/06 5.6 KX-TD500 PBX Programming for Inband Integration.
Example Settings (3) Program the PBX to direct incoming trunk (CO line) calls to an extension or group and to then direct those calls to the VPS when they are not answered. 1. Program the PBX so that incoming trunk (CO line) calls are directed to an extension or group (DIL feature).
Note • Specify the FDN for the extension group to which VM or AA has been assigned. 3. Program the amount of time that passes before unanswered calls are redirected to the VPS (Intercept Routing No Answer timer). a. Go to the 2-4 System Timer 1/2 screen.
c. Click Apply to save the changed data. Document Version 3.0 2010/06 Installation Manual 159 5.6 KX-TD500 PBX Programming for Inband Integration.
5.7 KX-TA Series PBX Programming for Inband Integration Note • The KX-TA824 can also be programmed via PC using the Operating and Maintenance Tool. Refer to 5.4 KX-TA824 PBX Programming for Inband Integration for more information. • For KX-TA1232 programming, refer to 5.
Trunk Mode —Set the mode for each trunk (CO line) to Normal . Use System Programs [414] (Day Mode), [415] (Night Mode), and [416] (Lunch Mode) to set this parameter.
162 Installation Manual Document Version 3.0 2010/06 5.7 KX-TA Series PBX Programming for Inband Integration.
Section 6 Configuring the System This section explains how to configure the VPS for basic operation. Document Version 3.0 2010/06 Installation Manual 163.
6.1 Starting Up 6.1.1 Before Programming Careful preparation before you begin programming the VPS will make the programming and customization process easier for you and the customer. 1. Determine the customer’s needs. – Work with the owner/supervisor and Message Manager to build the Custom Service Greetings, Holiday Greetings, etc.
Starting Quick Setup 1. Start KX-TVA Maintenance Console and connect to the VPS (refer to 3.3 Starting KX-TVA Maintenance Console). 2. Click Utility ® Quick Setup... in the menu bar. 3. Click OK when the message is displayed. Document Version 3.0 2010/06 Installation Manual 165 6.
Using Quick Setup System Security settings After you click Quick Setup , the System Security window appears. In this window, you can change the Administrator, System Manager, and Message Manager passwords, as well as other security-related settings. For more information, refer to 2.
PBX Environment settings The next window displayed is the PBX Environment window. In this window, you can select the PBX Type, Integration Mode (KX-TVA50 only), and set other parameters essential for proper integration between the PBX and VPS. For more information, refer to 2.
If Auto Configuration is started Auto Configuration (available for APT/DPT Integration only) allows the PBX and VPS to exchange information and make the setup process easier. If you cannot use Auto Configuration or skip Auto Configuration, continue from "If Auto Configuration is skipped" later in this section.
Note • Each extension name retrieved from the PBX is stored in the respective subscriber’s mailbox settings. Extension names can be retrieved from the following PBXs: – KX-TDE series PBXs – KX-TDA series PBXs (MPR version 2.
Mailbox settings The next window displayed is the Mailbox Edit window. Edit, delete, or add mailboxes as needed, then click Next . For more information, refer to 2.1.3 Mailbox Parameters in the Programming Manual. Note • The Mailbox Edit window allows you to set basic mailbox parameters only.
Port/Trunk settings The next window displayed is the Port/Trunk window. Configure Service Groups for each port/trunk (CO line), then click Next . For more information, refer to 2.3.1 Service Group in the Programming Manual. Document Version 3.0 2010/06 Installation Manual 171 6.
Date and Time setting The last window displayed is the date and time setting window. Set the date and time, then click Finish . 172 Installation Manual Document Version 3.
Finalizing Quick Setup Click Yes to save the settings and finish Quick Setup. If you click No , your settings will not be saved and you will return to the previous screen. If you clicked Yes , the following screen is displayed as your settings are saved.
If Auto Configuration is skipped Mailbox settings If you skip Auto Configuration, the next window displayed is the Mailbox Edit window. Edit, delete, or add mailboxes as needed, then click Next . For more information, refer to 2.1.3 Mailbox Parameters in the Programming Manual.
Port/Trunk settings The next window displayed is the Port/Trunk window. Configure Service Groups for each port/trunk (CO line), then click Next . For more information, refer to 2.3.1 Service Group in the Programming Manual. Document Version 3.0 2010/06 Installation Manual 175 6.
Date and Time setting The last window displayed is the date and time setting window. Set the date and time, then click Finish . 176 Installation Manual Document Version 3.
Finalizing Quick Setup Click Yes to save the settings and finish Quick Setup. If you click No , your settings will not be saved and you will return to the previous screen. If you clicked Yes , the following screen is displayed as your settings are saved.
6.2 Centralized Voice Mail Multiple KX-TDE or KX-TDA series PBXs connected in a private network can share the services of the VPS when it is connected to one of the networked PBXs using DPT integration.
6.2.1 Changing the Mailbox No. Length Mode By default, if both 3-digit and 4-digit extension numbers are used by the PBX, the VPS will use 4-digit mailbox numbers. When creating mailbox numbers for 3-digit extensions, a "0" will be added to the end of each mailbox number.
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Section 7 Configuring VPS Features via PC Programming This section explains how to configure the PBX via PC Programming to use certain VPS features. Document Version 3.
7.1 KX-TDE, KX-TDA, and KX-TAW Series Programming for VPS Features 7.1.1 Live Call Screening Assignment via PC Programming KX-TDE, KX-TDA, and KX-TAW series PBX users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature.
7.1.2 Button Assignment via PC Programming KX-TDE, KX-TDA, and KX-TAW series PBX users can assign buttons for Live Call Screening (LCS), Two-way Recording (TWR), Two-way Transfer (TWT), and Voice Mail Transfer (VTR) via PC Programming. Follow the procedure below to assign each button.
7.2 KX-TA824 Programming for VPS Features 7.2.1 Live Call Screening Assignment via PC Programming KX-TA824 users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature. 1. Go to the 2.Extension - 2.
5. Click Apply to save the setting. 6. Go to the 2.Extension - 3.PT personal settings screen. 7. Under LCS Mode , select Private or Hands-free . 8. Click Apply to save the setting.
7.2.2 Button Assignment via PC Programming KX-TA824 users can assign buttons via PC programming. Follow the procedure below to assign each button. 1. Go to the 2.Extension - 4.Flexible Buttons screen. 2. Select the desired CO button. 1. Select LCS from the menu.
7.3 KX-TD500 Programming for VPS Features 7.3.1 Live Call Screening Assignment via PC Programming KX-TD500 users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature. 1. Go to the 4-2 Extension Line screen.
7.3.2 Button Assignment via PC Programming KX-TD500 users can assign buttons via PC programming. Follow the procedure below to assign each button. 1. Go to the 4-2 Extension Line screen. 2. Select the Card No. and Port No. which you are going to program.
5. Select the desired Key Type . When 2WAY-REC , 2WAY-TRN , or VTR is selected, enter the extension number in DN . 6. Click OK . The Flexible CO Key screen (for all CO keys) is displayed again. 7. Click OK . The 4-2 Extension Line screen is displayed again.
190 Installation Manual Document Version 3.0 2010/06 7.3.2 Button Assignment via PC Programming.
Section 8 System Maintenance This section describes how to perform common maintenance procedures. Document Version 3.0 2010/06 Installation Manual 191.
8.1 Initializing the VPS Initializing the VPS erases recorded messages and resets all settings to their default values. (System prompts, including customized prompts, are preserved.) There are 2 methods to initialize the VPS: using KX-TVA Maintenance Console, and using the Mode Switch.
2. Enter the Mailbox No. Length (2–5 digits), System Manager’s Mailbox No. and Message Manager’s Mailbox No. . 3. Click OK . 4. Click OK to close all lines and continue with initialization. 5. Click OK when system initialization is complete. Initializing the VPS with the Mode Switch 1.
8. Set the Mode Switch to position 0. 0 1 1234 9. Turn the power switch back on at the VPS. Note • The execution time for the initialization may differ each time it is performed because of system capacity and system programs. Generally, initialization will take about 10 min.
8.2 Backing Up the System Select Utility ® System Back Up ® Make Backup... . Document Version 3.0 2010/06 Installation Manual 195 8.2 Backing Up the System.
Select the data to be backed up, then enter the file path for the system backup. Then click Backup . The system will prepare the data to be backed up, and the backup will begin about 30 seconds later. The time needed to backup the data will vary depending on the connection method, communication speed, and the amount of data that is being backed up.
8.3 Restarting the VPS If the VPS is not functioning properly, restarting the VPS may resolve the issue. There are 3 methods for restarting the VPS, explained below. 1. If the VPS does not function properly: a. Select Utility ® System Initialize/Restart ® Restart System .
KX-TVA50 RUN Indicator ALARM Indicator RESET Button SHUTDOWN Button SHUTDOWN RESET KX-TVA200 SHUTDOWN RESET RUN Indicator ALARM Indicator RESET Button SHUTDOWN Button 3. If the VPS still does not function properly, press the RESET button only. 198 Installation Manual Document Version 3.
Section 9 Revision History Document Version 3.0 2010/06 Installation Manual 199.
9.1 KX-TVA50/KX-TVA200 Version 3.0 Revised Content • 3.2 KX-TVA Maintenance Console Installation • 3.3 Starting KX-TVA Maintenance Console 9.2 KX-TVA50/KX-TVA200 Version 2.1 New Content • 6.2 Centralized Voice Mail 9.3 KX-TVA50/KX-TVA200 Version 2.
Index Document Version 3.0 2010/06 Installation Manual 201.
Numerics 2-Port Digital Expansion Card (KX-TVA503) 52 2-Port Hybrid Expansion Card (KX-TVA502) 50 4-Port Digital Expansion Card (KX-TVA204) 60 A APT Integration 26 APT/DPT Integration Features 94 B Ba.
P Password Security 87 PBX Connections 64 PBX Environment 130 PBX Parameters 130 PBX Requirements for Inband Integration 126 PBX Settings for Inband Integration 129 PC Connection 66 Program Mode 92 Pr.
232 mm (9-1/8 in) 60 mm (2-3/8 in) 120 mm (4-3/4 in) 116 mm (4-9/16 in) Install a screw here. Install a screw here. Install a screw here. Note Wall Mounting Template for KX-TVA50 When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template.
250 mm (9-13/16 in) 240 mm (9-7/16 in) 65 mm (2-9/16 in) 130 mm (5-1/8 in) 120 mm (4-3/4 in) Install a screw here. Install a screw here. Install a screw here. Note Wall Mounting Template for KX-TVA200 When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template.
206 Installation Manual Document Version 3.0 2010/06 Notes.
Document Version 3.0 2010/06 Installation Manual 207 Notes.
One Panasonic W ay , Secaucus, New Jersey 07094 http://www .panasonic.com/csd Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only . All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co.
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