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585 -310 -231 Issue 2 Decem ber , 1995 INTUITY Integrati on with MERLIN LEGE ND Communications S ystem Graphics © AT& T 1988 Table of Contents.
Conten ts Issue 2.0 De c e m b er 1995 v Tabl e o f Cont ents iii Abou t Th is D ocument xiii ■ P urpose xiii ■ In t e nded A ud ience xiii ■ How This B ook I s O rganized xiii ■ Conventions U.
Conten ts vi Issue 2.0 Decemb er 199 5 P rimary Automated Att endant Impl e menta tion on t he MERL I N LEGEND Syst em 1-12 S econd ary Aut om ate d Att endant Mod e Im p lem ent ati on on the M E RLI.
Conten ts Issue 2 .0 Decemb er 1995 vii Business S chedules 2-14 Holida y Schedul e s 2-16 3 Implement in g t h e Integratio n 3-1 ■ Hard ware Plat fo r m Installa tion 3-1 ■ Hard ware Plat fo r m.
Conten ts vi ii Issu e 2 .0 December 1995 Connectin g to Fir st A vaila b le Serial P ort on Mu lti-Port S erial Card 4-12 Connecti ng S M D R P orts More Than 5 0 f eet/ Dif fe re nt P o wer Outlet 4.
Conten ts Iss u e 2 .0 December 1995 ix ■ E nterin g the Business Sche dules 6-4 ■ E nterin g the Hol iday Schedules 6-6 ■ E nterin g the R out i n g T a b l e 6- 8 ■ Other Ad m inist rati on .
Conten ts x Issue 2.0 De c e m b er 1995 B Instal ling MERLIN L EGEND Software on the Intuity System B- 1 ■ R e q uirem ents B- 2 ■ P r ocedure 1: S to p the Voic e Sy s tem B-2 ■ P r ocedure 2:.
Conten ts Iss u e 2 .0 December 1995 xi ABB Abbreviat ion s AB B-1 GL Glossary GL-1 IN Ind ex IN-1.
Conten ts xi i I ssue 2.0 December 1995.
Issue 2.0 December 1995 xiii About This Document Purpose This book, Intu ity In tegrat ion with M E RL I N LE G END Com mu nicat ions Syste m, 585-310-231, c onta ins informa tion need ed to in te grate a n In tuity™ sy stem with a M E R LIN L E GE ND ® Communicat ions Syst em .
xi v I ssue 2.0 D e c e m ber 1995 ■ Chap ter 2, ‘‘ Plan ning th e In tegra tion ’’ This chap ter provides In tu i ty sys tem and M ER LI N L EG EN D system pl anning wor ksheets and adm i n.
Issue 2.0 De c e m ber 1995 xv ■ Glos sary The g l o s sary provide s a defi nit ion of t er ms and acronyms used in I ntui ty V o ice Processing documenta t ion. ■ Index The inde x provid e s a n alphabet ical li stin g of p rincipal subje c ts covered in this book.
xv i I ssue 2.0 D e c e m ber 1995 ■ The sequenc e of m enu o p t ions tha t you m ust sel ect to d isplay a specific screen is shown as fo llows: Begin a t the I N T UITY A d m i nistration menu, an d select the f ollowin g sequence : In t his exam pl e, you woul d fi rst access the INTUI T Y Ad mi nistrat ion m enu .
Issue 2 .0 Decemb er 1 995 x vii Related Resources In a d d i t ion to this docum e nt , y o u m a y ne ed t o r e f erence th e following d ocu- ments: Docu ment Document Nu mber I ss ue INTUITY™ Release 3.
xv iii Issue 2 .0 Decemb er 1995 I NTU ITY™ I n t egrati on with S y stem 75 a n d DEFINITY® Communicatio n s S ystem Generic 1 a nd Generic 3 585-310-214 4 or later I NTU ITY™ I n t egrati on wi.
Iss u e 2.0 December 1995 xix How to Make Commen ts About Thi s Book A reade r commen t c ar d is behind th e ti tle page of t h is bo ok. W hile w e ha ve tri ed to make this b o o k fit your needs, we are int erest e d in your suggest ions for i mproving it and urge you to c o m p lete an d retu rn a reade r co mme nt car d .
Issue 2.0 De cemb er 1995 1-1 1 MERLIN LEGEND Integrati on Concepts This chap ter cont ains inf orma tion that d escribes th e In tui ty system and expl ains how the Intu ity s ystem and the ME RLI N LE G E ND Comm un i c a t ions System work to get her.
1-2 Issue 2.0 Dece mber 1995 Developi ng the I ntui ty system wi th the proce s si ng plat f orm layer as its base keeps reliabil ity and m aint ainabilit y as a f ocus throug hout the produc t.
Issue 2.0 De c e mb e r 1995 1-3 Switch Int egration Con c ept s Swit c h i nt e g ra ti o n refers t o the sharing of in forma tion bet ween a voice mess ag in g system and a switch in or d er to provide a seamless int erface to callers an d subscribers.
1-4 Issue 2.0 Dece mber 1995 T o under stand how I ntu ity s ystem a p p l icat ions are i ntegrated wi th the M ER LIN LEGEND C o m m u nicat ions Syst em , the f ollowin g d e f ini tions wi ll be u.
Issue 2.0 De c e mb e r 1995 1-5 Coverage for ca lls i s p ro vid e d by assigning a c all c ov era ge group as the last po i nt o f each e xtension’s coverag e pa t h. The c alling group fo r the Int u it y vo ice ports is then programmed as th e receiv e r for the call coverage group.
1-6 Issue 2.0 Dece mber 1995 ■ V o ice Ma il V oice mail services al lows subscribers to send voice messages t o o t her subscrib ers, listen to received message s , forward messages received w it h com men ts a ttached, reply to m essages , and retu rn c a l ls t o oth er subscrib ers who le ft messages.
Issue 2.0 De c e mb e r 1995 1-7 ■ Bullet in Board Service Bullet in Board service (also called Inf ormation service) is a c all-in information f acil ity.
1-8 Issue 2.0 Dece mber 1995 Because o f these c onstraints, the channel as sig nmen t s t rategy for the I ntui ty s yst em wi th th e ME R LI N LEG END s ys t e m m a y d if fer considerably f rom t he strat egy th at would b e used w ith o ther swit ches wh ere t hese const raint s are not present.
Issue 2.0 De c e mb e r 1995 1-9 Intu ity P ort A dmi nistration Intuit y p ort a dmi nistrat ion c o n si sts of two st eps: 1. De fining the extension asso ciated with a physical port ( c hannel ) a n d the initial serv i ce a sso ciated with th a t port (DNIS_ SV C o r d e d i cated I ntuity I V R a pplication ) 2.
1-10 Issue 2 . 0 De cember 1995 Auto m ated Atte n d ant En hancemen ts A numb er of autom at e d at te ndant enhanceme nts have been made to R el ease 2.
Issue 2.0 De c e mb e r 1995 1-11 In tuity AUDIX can use i t s own weekly business s c hedu les t o d et ermin e hours for day and night operation or it can rely on the t elep hone system to in dicat e when it should op erat e in d ay mo d e and when in n i g ht m ode.
1-12 Issue 2 . 0 De cember 1995 Bus inesses can als o s p ecify a l t ernate se rvic e h ours for ad d itio nal fl exibil i ty. This allow s b usi nesses to h andle c alls more prof essionally during lunch time .
Issue 2.0 De c e mb e r 1995 1-13 Customers may want to pl a y d i fferent automat e d at ten dant g reet in gs a n d /or handle calls d iff erently d uring day a nd night t imes . T his i s done by specifying di f f erent aut om at e d atte n d ant mail boxes for day and night ti mes in the au tom ated at tendan t rout in g t ab le.
1-14 Issue 2 . 0 De cember 1995 Gen eral C all H and ling by t he Int u ity System : Ro uting Ta ble As d i sc us sed in " P ort Consid eration s" earli er in t his chapter , call s fo r I ntu ity AUDI X are proce ss ed through DNIS_ S V C .
Issue 2.0 De c e mb e r 1995 1-15 Each in co m ing ca ll is matched to th e Incoming Called Numb er column i n t h e routi n g t a ble: 1 . I f an incoming call is to one of the num b ers in the ta b le, furt her examinat ion is m a de o f Business Schedule and Holiday Schedule c olumns.
1-16 Issue 2 . 0 De cember 1995 6. Final ly, if the current time is during the day s e rvic e hours speci f ie d in th e b usiness schedule, if any , sp ecifi ed in the Business Schedule co lum n of t.
Issue 2.0 De c e mb e r 1995 1-17 The Business Schedule n ame is arbitrary and c an be change d t o ind icate t he use of th e sp ecific sched ule. It may c ontai n up to e ight letters or digit s. T he def aul t n a mes are “bus1” t hrough “ bus4”.
1-18 Issue 2 . 0 De cember 1995 Figure 1-3. Routing Tab l e Processing AUDIX Note: The Business Schedule and Holiday Schedule columns of the routing table cannot both be blank.
Issue 2.0 De c e mb e r 1995 1-19 Other Features of Particul ar Int erest for th e MERLIN LEGEND Syste m A numb e r of featu re s of Intu ity AUDI X are of particula r i nt erest t o cust omers who ar.
1-20 Issue 2 . 0 De cember 1995 Funct i o n alit y Differences for th e MERLIN LEGEND Syste m Inte g ra tin g the I ntu ity s ystem with th e ME RLI N LE G END switc h h as the fol lowing dif ferences.
Issue 2.0 De cemb er 1995 2-1 2 Planning the I ntegrat ion Before you int egrate t he M E RLIN LE G END s ystem wi th t he Intu ity system , you m u s t pl a n t h e proc e s s .
2-2 Issue 2.0 De cember 1995 ■ Vo i ce P ort s (Form 2a ) ■ I nt u it y AU D IX S ubscribe r s (Form 2a ) ■ Loop- S t art R e liable Disconnect (Form 2 c ) ■ Intuit y System Trunks (Form 2 c ) ■ Group Cov e rage (Form 7c f or R elea s e 3. 0; Form 6 d fo r R elease 2.
Issue 2.0 De c e mb e r 1995 2-3 T o ass ign these p orts, use Form 2 a a n d fol low these st eps: 1. Determin e the lo g ical ID ( “L og . ID ” column) for each p ort. Be sure t he ports are located on BT M -012 m odules an d th a t th e confi g urati on ru les (see Cha p t er 4) have b e e n follo wed.
2-4 Issue 2.0 De cember 1995 T o s et up the group coverage, use the G roup Coverage form (Form 7 c for R e lease 3.0; Form 6 d f or R e lease 2.0 ) an d foll ow these steps: 1. At the to p of the form , write 30/AUDIX a s th e group nu mb er. The d e faul t group n umbe r i s 30 , but t his ma y b e c h a nged if necessary.
Issue 2.0 De c e mb e r 1995 2-5 6. For R e l ease 3.0, in the “P rovide coverage for Coverage Group Num bers” section at the to p o f p a g e 1, enter the coverag e group number from F orm 7c. For R e l ease 2.0, under “Coverage Group Receiver ,” check “Y es ,” and en ter the coverage group n umber from Form 6 d .
2-6 Issue 2.0 De cember 1995 Night Service I f y ou w ant to de ploy au tomated at t en d ant service i n prim ary mo d e d uring the day and nig ht, you do n ot have to c o m p let e the N i g ht S e rvi c e - Group Assignmen t f orm (Form 9a f o r R el ease 3.
Issue 2.0 De c e mb e r 1995 2-7 W orks h eets A , B, C , a n d D are provided i n t his b ook. W orksheets Intu ity A UDIX Syste m Param et ers Fe atures: T ransfer Consid erati ons , Channel Inf orm ation for Install atio n , and S ervices for Assig n Services to Channel are in Intuity New Syste m P l anning for R e lease 3.
2-8 Issue 2.0 De cember 1995 Workshee t A: Numbe r of Dig i ts in Dial Pl an Customer: Prep ared b y: Phon e Nu m b er : Date: I ntu ity Locat ion/Nam e Number of Digits in D ia l Plan.
Issue 2.0 De c e mb e r 1995 2-9 Syst em Featu res The In tuit y system featu res required f o r th e M ER LIN L E G END s yst em a re recorded in W or k shee t In tui ty AUDI X Syst em P arame ters Feat ures: Transfer Consid erati ons in Intuity New Syst em P l annin g for R e lease 3.
2-10 Issue 2.0 Decembe r 1995 Ro uting Ta ble The R outi n g Tab le is create d from “Wo r kshee t B: R o u t ing Table .” T here are a maxi mum of 25 rows i n the rout ing table.
Issue 2.0 De c e mb e r 1995 2-11 ■ Holiday S chedu le This column cont ains the name or num ber of one of t he four pos s i ble holi day sc hedules o r is b lank. NO TE: Bo th t he Busi ness S chedul e column and the Holiday S ched ule colum n can not b e b lank.
2-12 Issue 2.0 Decembe r 1995 Workshee t B: Rout in g Tab le Customer: Prep ared b y: Phon e Nu m b er : Date: I ntu ity Locat ion/Nam e Incom ing Calle d Number B u siness Sched ule Holid a y Schedu .
Issue 2.0 De c e mb e r 1995 2-13 Incoming Called Number B u s iness Sched ule Holid a y Schedu le Day Service Mailbox Night Ser vice Mai lbox Alternate Service Mailbox.
2-14 Issue 2.0 Decembe r 1995 Busin ess Sched ules A b usiness schedule al lows a business t o sp ecify dif ferent autom ated at tendan t serv ice based o n it s n or ma l h our s (day s erv ice range) and, i f needed , an alternate service ran ge (for exam p le, lunch break).
Issue 2.0 De c e mb e r 1995 2-15 Workshee t C: B usiness Schedule Customer: Prep ared b y: Phon e Nu m b er : Date: I ntu ity Locat ion/Nam e Business Sch edule: F ollow Switch Night Service Status (.
2-16 Issue 2.0 Decembe r 1995 Ho li day S c he dul es A holiday sched ule allo w s a business to sp ecify a p propr ia t e g r ee t i ngs and au tomated attendant service based o n h o liday s . There can be a m aximum of four hol id ay schedules, each with up t o 26 holi d ays.
Issue 2.0 De c e mb e r 1995 2-17 Workshee t D: Holi da y Schedul e Customer: Prep ared b y: Phon e Nu m b er : Date: I ntu ity Locat ion/Nam e Holiday Schedule: Holiday N ame Da t e (mm/dd) Mailbox.
2-18 Issue 2.0 Decembe r 1995 Holid ay Schedule: Holiday N ame Da t e (mm/dd) Mailbox.
Issue 2.0 De c e mb er 1995 3-1 3 Impl ementing the Integration This chap ter expla ins how t o im plem ent the int e g ratio n b et ween the ME RLI N L E GEND system and th e I nt uit y system. It includes all ste ps n ecessary to get the sys tem up and running for bot h accep t a nc e t es t ing an d cu t- to-s erv ic e.
3-2 Issue 2.0 Dece mber 1995 Complet i n g the Soft ware I nstal lation A ll basic sof tware is insta lled at the factor y bef ore shipmen t. T o c omp lete the software insta llat ion a n d c u stom ize the system, refer to the softwa re install ati on checklis t i n Chapter 2 o f th e Intu ity In stall ati on C hecklist, 585-310-161.
Issue 2 .0 Dec emb er 1995 3-3 2. As sig n a n i n tegrated V MI c alling group wi t h li near hunt t ype, as d ef ined o n the Group Calling f orm (Form 7 d for Re lease 3.0 ; Form 6e fo r Rel ease 2 .0) that you fil led out fol lowing the instru ct ions i n C hap t er 2, ‘‘Planning the Inte g ratio n’’ in thi s book.
3-4 Issue 2.0 Dece mber 1995 The fol lowin g proced ures should b e p erforme d b efore pr o ceeding w i th th e rema inder o f th e Int u ity system software inst alla tion : 1. S top the voice sy stem, s et the num ber of digi ts i n th e di a l p lan, and rest art th e voice system.
Issue 2 .0 Dec emb er 1995 3-5 Pe rform Ac cep tance T esti ng For a ccep tance t esti n g , you must p e rform a d minist rati on on b oth the M ERLIN LEGEND s y st e m a n d t he I n tu ity s yst em . Then , yo u m ake te s t c alls to check fu ncti onali ty.
3-6 Issue 2.0 Dece mber 1995 5. W hile listeni n g to the first s u b sc ri ber’s greetin g, e nter , , t he ot her subscrib er’s extension , a n d . Verif y t hat th e call is tr ansferred to th e second subscriber . 6. Make test calls directly f rom t h e s u b scriber s t ati ons to the calling group.
Issue 2 .0 Dec emb er 1995 3-7 3. E n ter the Rout ing Tabl e using the i nf ormation on Worksheet B that you f illed out foll owing the i nstructions in Chapte r 2 , ‘ ‘ P l annin g the In te g ration’’.
3-8 Issue 2.0 Dece mber 1995 Admin ister Networki ng If your system includes analo g ( AMIS ) or d i gital n etwork in g, re turn to the S o ftware Installa tion Ch ecklist, Chap ter 2, t o t he step marked “Ad m i n ister A nalog Network i ng.” Continue t o the end of the soft ware installat ion c h e cklist.
Issue 2.0 De c e mb er 1995 4-1 4 Connectivi ty This chap ter cont ains inf orma tion that d escribes th e hardware co mp onent s an d connections inv o lved in connectin g an I ntu ity system a n d a.
4-2 Issue 2.0 De cember 1995 MERLIN LEGE N D Voice Po rt Requ irements The Int ui t y system voice p orts m ust b e c onnecte d to t i p /rin g ports on a Bas ic Telephone M odule ( BT M - 0 12). The MER L IN LEGEND system must c ontain a ring gener a tor fo r ringing th e B TM ports o n ea ch carr ier that has a B TM b oard.
Issue 2 .0 Dec emb er 1995 4-3 Intuity S ystem Conn ections Use the inform atio n an d d i a gram s in this section to connect or verif y the connections fo r the Int uit y s yste m w ith a ME RL IN L E G END switc h.
4-4 Issue 2.0 De cember 1995 Figure 4-1. Connec ting IVC6 Boards Usin g 885A Adapt er Connect IVC 6 Boards Usin g 10 4A C onn ecti ng Blo cks: Connect I VC6 boards using type 104A connecting bloc k s as follows: 1. Make sure that the line pairs were r un tog e ther to t ype 104A connect i ng bloc ks o r equiva lent.
Issue 2 .0 Dec emb er 1995 4-5 Figure 4-2. Connec t ing IVC6 Board s Using 104A Connecting Bloc ks Co nnec ti ng Ser ial Por ts The In tu it y s yst em c o mm un i cates w ith various devices through s eria l ports .
4-6 Issue 2.0 De cember 1995 ■ Add-on serial ports (ttyaa t hrough tty a h ) o n a Mul t i-Port Serial Card are used for the third and subseq uent d evice.
Issue 2 .0 Dec emb er 1995 4-7 3. Connect t o th e In tuity system : — For t he M A P /5 , connect the 3 55AF adapter direc tly to S erial Port 1 (tty00) of the MA P / 5.
4-8 Issue 2.0 De cember 1995 ■ M7-U 87 Crossover Cable ■ Two (2) Z3A 2 ADU s ■ Two M8 AJ-87 C a b les ■ D8AM-87 Mo du lar Crossover Cable ■ Two (2) 400B2 Ad a p ters ■ Two (2) D6A P -87 M .
Issue 2 .0 Dec emb er 1995 4-9 Figure 4-4. Connecti ng Adm in Ports More Than 50 Fee t/Differ ent P ower O utle t D8W-87 Modular Cord. Maximum 50 Feet.
4-10 Issue 2.0 Decembe r 1995 Go to t he Intuity system site to c ont inue th e co nnect ion. R ef er to Figure 4-5. Figure 4-5. Connecti ng Adm in Ports More Than 50 Fee t/Differ ent P ower O utle t 14 .
Issue 2 .0 Dec emb er 1995 4-11 20. Mount a 248B adapt er o n a 2012D po w er transform er. 21 . Connect t he ot her end of the D 6 A P-87 cord to the 248B a d a p t er.
4-12 Issue 2.0 Decembe r 1995 3. Connect th e 355AF a d ap ter to the mat ching connec tor of a 9 -pin-to-25-pin adapt er . 4. Connect th e ot her end of the 9 -pin-to-25-pin ad a p ter to t he Serial P ort 2 (MAP/5) or CO M2 (MAP / 40 an d MA P/100) of t he I ntui ty syst em .
Issue 2 .0 Dec emb er 1995 4-13 Figure 4-7. Connecting SM DR Ports Within 50 Feet and Same Powe r Outlet (Multi-Port Ser ial Card) Co nnec ti ng SM D R Ports More T h an 50 feet/ Diff erent Power O ut.
4-14 Issue 2.0 Decembe r 1995 The fol lowin g parts are required for connectio n t o t he Mu l ti -P ort Serical Card: ■ Mu lti-Port S erial Card (if ne eded a nd no t alre ady instal le d) ■ 6 p .
Issue 2 .0 Dec emb er 1995 4-15 3. Connect th e 3 5 5 A F ad apt er to one en d of an M7-U87 crossover c able. 4. Connect th e ot he r en d o f th e M 7-U87 crossover cable t o t h e m atching end of a M8AJ-87 c a b le. 5. Connect th e o t her en d of the M8A J-87 c a b le to the mat ching connector o n a Z3A 2 ADU.
4-16 Issue 2.0 Decembe r 1995 Figure 4-8. Connecting SM DR Ports M ore Than 50 Fee t/Differ ent P ower O utle t Go to t he Intuity system site to c ont inue th e co nnect ion. R ef er to Figure 4-9. Z200A EMI Filter Cord. Maximum 50 Feet. Connect to SMDR (upper) Jack.
Issue 2 .0 Dec emb er 1995 4-17 Figure 4-9 . Connecting SM DR Ports More Than 50 Fee t/Differ ent P ower O utle t 14 . Connect t o the In tui ty Sys tem: — T o connect to S erial P ort 2 on the MAP /5 or COM2 on th e MAP / 40 or M AP /1 00, connect the 9 - pin end o f the 9 -p in-t o-25-pin ada p ter to Seria l P ort 2 on the I ntu ity s yste m .
4-18 Issue 2.0 Decembe r 1995 19 . Connect one e n d of a D6AP -87 c o r d to the 400B 2 ad a p t er. 20. Mount a 248B adapt er o n a 2012D po w er transform er. 21 . Connect t he ot her end of the D 6 A P-87 cord to th e 248B a d a p t er. 22. P lug the 20 1 2 D p ower transf orme r into an AC outlet .
Issue 2 .0 Dec emb er 1995 4-19 R efer to Figure 4-10. Connec t the I ntuity l ow speed n e t working b y following these steps: 1. Connect one en d o f the A CCX c a b l e to th e c o nnector on the A CCX card. 2. Connect th e ot her end of the A CCX cable t o t he m a tching c onnector on the b reak-out b ox.
4-20 Issue 2.0 Decembe r 1995 Figure 4-10. Digital Networking Conne cti ons Remo te Main tenanc e R e mo te M ain tenance i s a n op tiona l ap p licat ion f or the M E R L IN LE G END I ntui ty system .
Issue 2 .0 Dec emb er 1995 4-21 The fo llowin g parts are required: ■ DB -9 S to DB -25P A d a p te r ■ R S-232 M -F c a b le ■ Mod e m (Paradyn e COMS PH E R E 3820, i nclud es mo d ular cord and p ower suppl y) R efer to F i gure 4-11. Con nect the In tui ty Re mo te Mai nten ance Modem by followin g these ste p s : 1.
4-22 Issue 2.0 Decembe r 1995 Figure 4-11. Remote Maintenance Conne ctions Remo te A ccess Local Access to the In tu ity system i s p ro vid e d by the keyb oard and mo ni tor of the I ntuity s ystem. The M ul t i-User Feature P a ckage an d Remo te Ac c ess i s an op tiona l ap p licat ion f or the M E R LIN L E GEND I ntu ity s yste m .
Issue 2 .0 Dec emb er 1995 4-23 Because th e Mu lt i-User Featu re P ackage al lows mult i p le l o g in sessi o ns, it is possibl e t o delegate Int u it y s ys te m a dmi nistration d uties to several p eople.
4-24 Issue 2.0 Decembe r 1995 Figure 4-12. L ocal Dedic a ted Line Term inal Connec tions Connect ing Ded icated Lines b eyond 50 Feet This m eth o d is used only when the Int uity system and the t erminal are more t han 50 feet apart.
Issue 2 .0 Dec emb er 1995 4-25 ■ Two D8W -87 Mo dular Cords ■ M7-U 87 Crossover Cable ■ Two Z3A 2 ADUs ■ Two M8 AJ-87 C a b le ■ D8AM-87 Mo du lar Crossover Cable ■ Two 400B2 A d a p t er.
4-26 Issue 2.0 Decembe r 1995 9 . Mount a 248B adapt er to a 2012 D p ower transforme r. 10 . Connect t he ot her end of the D 6 A P-87 m odular cord to t he 2 48B a dapter. 11. P l ug the 20 1 2D p ower transf orme r into an AC power o utle t. Figure 4-13.
Issue 2 .0 Dec emb er 1995 4-27 Figure 4-14. Connecti ng De di cated Line Term inal More Than 50 Feet (Intu ity End) 12 . Connect one e n d of t he 6-posit ion , 6-conducto r mod ular cord t o th e first availa ble p ort o n the Mult i-Port S erial Card.
4-28 Issue 2.0 Decembe r 1995 Remo te Access (D ial- Up) Conn ec tio ns Connect to S eria l Port 2 (COM 2) if it i s avai labl e. If Serial Port 2 (COM 2 ) is not available, connect to the f irst avail able p ort on the Mult i-Po rt Serial Ca rd .
Issue 2 .0 Dec emb er 1995 4-29 4 . Depending on w hether or not t he M E RLIN L EGE ND system is eq u i p p e d with DI D lines: — If th e s ystem d oes not have DID lines, connect th e ot her end of the modular cord t o a R J11C t e leph one jack wired to a Loop Start (LS) line f rom the C O.
Issue 2.0 De c e mb er 1995 5-1 5 MERLIN LEG END Switch Admi nistration This chap ter describes ho w to admin is ter th e ME RL IN L E G EN D s ys te m f o r in t egrat ion wit h the I ntu ity s ystem . Be sure to have the M E R LIN LE G END system forms t hat you com p let ed in Chap ter 2.
5-2 Issue 2.0 Dece mber 1995 4 . S pecify the disconnect sig nal as reli a ble. ■ On the c o nsole: S elect Yes . ■ On th e P C: Press . 5. Save your e ntry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . 6. R eturn to the Syste m Programmin g men u.
Issue 2 .0 Dec emb er 1995 5-3 4. E n ter the coverage group n u mb er (ty p ical ly, 30.) 5. Save your entry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . The Group Cov e r S enders sc reen a p p ears. 6. E n ter the ext ension num ber of th e t e lephone yo u want to p u t in the coverage group.
5-4 Issue 2.0 Dece mber 1995 4. S e lect Members. ■ On the c o nsole: S elect Members . ■ On th e P C: Press . 5. E n ter the ext ension num ber of the calling group. (Generally, use 770, unless it has b e e n renum b ered.) 6. Save your e ntry. ■ On the c o nsole: S elect Enter .
Issue 2 .0 Dec emb er 1995 5-5 3. S e l ect Group Callin g. ■ On the c o nsole: S elect Grp Calling . ■ On th e P C: Press . The Group Calling m enu app ears . 4. S elect L ine / P ool. ■ On the c o nsole: S elect Line/Pool . ■ On th e P C: Press .
5-6 Issue 2.0 Dece mber 1995 2 . Access the s e cond screen of the E x tensions me nu. ■ On the co nsole: Press More. ■ On th e P C: Press . 3. S e l ect Group Callin g. ■ On the c o nsole: S elect Grp Calling . ■ On th e P C: Press . The Group Calling m enu app ears .
Issue 2 .0 Dec emb er 1995 5-7 9 . R eturn to the Syste m Programm ing men u. ■ On the c o nsole: S elect Exit three times. ■ On the P C: Press three times. Group Coverag e Receive r Use this proce dure t o assign a calling group as rec eiver f or a c overa ge group.
5-8 Issue 2.0 Dece mber 1995 8. Save your e ntry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . 9 . R eturn to the Syste m Programm ing men u.
Issue 2 .0 Dec emb er 1995 5-9 8. S e lect Integrated V MI . ( Fo r a d e dicated I V R group, select Generic VMI.) ■ On the c o nsole: S elect Integ VMI . ■ On th e P C: Press . 9 . Save your e ntry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press .
5-10 Issue 2 . 0 De cember 1995 4. Save your e ntry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . 5. Erase the c u rren t area code /excha nge. ■ On the co nsole: P ress Drop. ■ On th e P C: Press + . 6. E n ter the all owed area c o d e/e xc hange (up to 6 digi ts).
Issue 2 .0 Dec emb er 1995 5-11 2. S elect Ass ig n A llowe d Lists To . ■ On the c o nsole: S elect AllowTo . ■ On th e P C: Press . The A llow To List screen a p pears. 3. E n ter the A llowe d List you want to a ssig n . (If you are programmin g a sequence , e nte r the l ow est num ber.
5-12 Issue 2 . 0 De cember 1995 Disall o w ed Lists Use this proced ure to est ablis h Dis allowed L ists, c o n sistin g of te leph one nu mbers that cannot be di aled from specif ied I ntu i ty p orts. A m aximum of ei ght lists, num bered 0 thr o ugh 7, with 10 entries each, num bered 0 t hrough 9 , is allowed.
Issue 2 .0 Dec emb er 1995 5-13 7. T o s a ve your entry a n d enter the next item in the Disal lowed List : ■ If the next en try nu mb er is sequen t ial: — On th e c o nsole: S elect Next and r epeat Steps 5 and 6. — On th e P C: Press and re peat Steps 5 and 6.
5-14 Issue 2 . 0 De cember 1995 4. Save your e ntry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . 5. E n ter the ext ension to assign to the Disal lowed L is t .
Issue 2 .0 Dec emb er 1995 5-15 Assign E xtensio ns for Nigh t Service Use this proce dure t o assign all ex t ensions to a N ight Service group fo r af ter - hours coverage. A maxim um of ei ght N ight S erv ice groups can b e assigned (no more than one f or each op erator pos ition assi gne d).
5-16 Issue 2 . 0 De cember 1995 ■ I f the next service group operator is not sequent ial : — On t he console : S elect Enter an d then select Exit . R e p eat S teps 2-6. — On th e P C: Press a n d then press . R epeat S teps 2-6. T o save your entry when all entries are c o m plete: ■ On the c o nsole: S elect Enter .
Issue 2 .0 Dec emb er 1995 5-17 5. Save your entry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . 6. E n ter the c a l ling group to be add ed .
Issue 2.0 De c e mb er 1995 6-1 6 Intuity System Administration This chap ter describes ho w to admin is te r t he In tu i t y sy ste m fo r in t egrat ion wit h th e ME R LIN LEG E ND sw itch. T o in te grate w i th th e M E R LIN L EG END sy s te m, the Intuity system needs to k now th e exten s ion length bei ng used.
6-2 Issue 2.0 Dece mber 1995 The S witch In terface Ad minis tration screen is displayed . A sampl e s c r een is show n b elow: 4. Fill o ut th e n um ber of d igi ts in the ext ension l ength. The M E R LI N LE G E ND d i a l p lan m ust use eith er 3 d i g i t or 4 d i gi t f ixed l ength ex t ension.
Issue 2 .0 Dec emb er 1995 6-3 3. Begin a t the IN TUITY A d m i nistration menu, an d select the followi ng sequence : ! CAUTION: Be sure to c ho ose S t o p Voice S y stem . Do not c h o ose S hu tdown V o ice S ystem. The fo llowin g message is displayed: Enter y to continue , n to quit.
6-4 Issue 2.0 Dece mber 1995 Ente r ing t he Bu siness Sched u l e s The business sched ule(s) must be e ntered bef ore the rout ing table. Use t he followin g proced ure: 1. Log i n a s craft . 2. Press to a c c e p t t he A T386 d e f aul t. The INT UITY A d m i nistrat ion menu is d isplayed.
Issue 2 .0 Dec emb er 1995 6-5 5. Ent e r ch or chang e The s yst e m responds wi th a lis t o f choices. 6. S elect th e foll owing sequence: The s ys t e m r e q uests the business sch edul e n umb er or n ame be entered on the c o m m a n d line. 7.
6-6 Issue 2.0 Dece mber 1995 Ente ri ng t he H olida y Sch edu le s The holi day sc hedule(s) m ust b e ent ered b efore t he routin g t a b le. Use the followin g proced ure: 1. Log i n a s craft . 2. Press to a c c e p t t he A T386 d e f aul t. The INT UITY A d m i nistrat ion menu is d isplayed.
Issue 2 .0 Dec emb er 1995 6-7 5. Ent e r ch or chang e . The s yst e m responds wi th a lis t o f choices. 6. S elect th e foll owing sequence: The syst em requ ests t he holi day sc hedule n u mb er o r na me b e e n tered o n the c omm an d li ne. 7.
6-8 Issue 2.0 Dece mber 1995 En te ri ng t he R o ut in g Ta bl e The rout ing table m ust b e en tered aft er any business sched ules or h oliday schedu les that it refere nces. Use the f ollo wing proc edure: 1. Log i n a s craft . 2. Press to a c c e p t t he A T386 d e f aul t.
Issue 2 .0 Dec emb er 1995 6-9 5. Ent e r ch or chang e . The s yst e m responds wi th a lis t o f choices. 6. S elect th e foll owing sequence: The s yst e m d isplays the rout i n g ta b le form. A samp le scr e en is shown below . 7. E n ter the rout i n g ta b l e inform at ion.
6-10 Issue 2 . 0 De cember 1995 8. Press (F3). The rout ing table is saved. 9 . Press (F6) u ntil t he INTUI T Y Ad m in istrat ion m enu disp lays. Other Ad ministrat io n In addi t io n to the speci.
Is sue 2.0 D e cem b e r 1995 A-1 A System Security and To ll Fraud Telecomm unic at ions fraud is the u nauthorized use of ano ther c o m p a n y’s te l ecom munications service. T his type of fraud has been i n exist ence since th e 1950’s when AT & T first i ntrod uced D ir ec t Dist ance Dial ing (DDD).
A-2 Iss u e 2.0 December 1995 Switc h S ecurity The only too l a criminal needs to breach an inadequat ely secured system is a to uch-tone telep hone. If crimin als can g ain a ccess to an inside d ia.
Issue 2.0 De c e mb e r 1995 A-3 Voice Mes sagi ng System Sec urity V o ice messaging sys tems h av e two areas of weakness: ■ codes t h a t t ransfer to i nsi de or o utside dial tone ■ mailbox es th at can be used as message drops Once t hieves transfer to inside d ial tone, t hey have a ccess to any un prote cte d switch f ea tur es.
A-4 Iss u e 2.0 December 1995 ■ Make sure subscrib ers change the i ni t ial password the first t ime they l o g in to th e AU DIX sys tem by making the i ni tial p assword s h orter th an the min imum pass wor d lengt h. ■ Use the password aging fea t ure so that users must c h ange t heir passwords m onthly.
Issue 2.0 De c e mb e r 1995 A-5 Secu rity T i ps T o help prev e nt t oll frau d at the autom at e d at ten dant, f ollow these guid elin es: ■ Do not allow transf e rs to i nside or outsid e d i a l t one. ■ R es trict t ransf er s to su b scribers only.
A-6 Iss u e 2.0 December 1995 ■ Passwords must not be p rogram med in to auto-d ial buttons. Violat ion will result in an entry in the e m p loyees perm anent personnel rec ord.
Issue 2.0 De c e mb e r 1995 A-7 max i mum o f ei ght a l lowed l ists in the ME RLI N LEG E ND system wit h a m aximum of ten n umbers on each l ist. Each voice p ort can b e assigne d any o r all of the allo wed number lists.
A-8 Iss u e 2.0 December 1995 Mailbox Adm inis tratio n The use o f In tuit y AUDI X s ystem s e c urity fe atures in c o m b i nati on with mail box a d mini strat ion can help reduce the risk of unautho rize d use of ma ilboxes . ■ Use the long est f easible password leng th .
Issue 2.0 De c e mb e r 1995 A-9 If c all transfers a re restric t e d to subscrib ers, a caller canno t in i ti ate a transfer t o an o ff-prem ises dest inat ion unle ss the digits ente red match an ad ministered subscrib er’s mail box ident i fier.
A-10 Is sue 2.0 D e ce mber 1995 Intuity AUDIX Traffic Report s The Int ui t y A UD I X s y st e m t racks tra ffic d ata over va rious tim espans . R ev iewing these r e p orts on a r e g ular basis helps to estab lish traf fic trends.
Issue 2.0 Decemb er 1 995 A-11 ■ AT & T sales and service people will be the best i n form e d in the i ndustry on how to he l p custom ers m anage t h eir systems securely. In their con tin uing contacts w i th cust om ers, they will provide the lat est inf orma tio n on how to d o th at most ef fect ively.
A-12 Is sue 2.0 D e ce mber 1995 AT& T Toll Frau d Cris is Int e rven tio n I f yo u suspe ct you are being vict imized by t oll f ra u d or thef t of service and need te chnical s up p ort or assistance, c all t he A T & T G BC S Na t ional Service Assistan ce Center (NSAC ) im m ediate ly.
Issue 2.0 December 1 995 B- 1 B Install ing MERLIN LEG END Software on the Intuity System This a p p endix prov ides proced ures f or insta lling the M E R LIN L EG E ND soft ware on the Intu ity s ystem .
B-2 Is su e 2 . 0 December 1995 Requi r ements Before you insta ll the ME RLI N LE G E ND so ftware, note the follo wing requirem ent s : Procedu re 1: S to p the V oice S ystem Before you can load the M ER LIN L E G END softwa re , you must sto p th e voic e sy ste m.
Is su e 2 . 0 December 1995 B-3 5. Ent e r y to cont inue. The s yst e m wi ll wait until all c alls in progr es s disco nnect bef ore st o p p i n g th e voice system.
B-4 Is su e 2 . 0 December 1995 The s yst e m responds with the S o ft ware Install Screen, as shown b elow: Figure B-1. S oftw are Install Screen 5. Press to sele ct th e Flo p p y d rive . The s yst e m responds: Insert a diskette into Floppy Drive 1.
Is su e 2 . 0 December 1995 B-5 8. Press to a c cept th e d efa u lt o f a l l. You will see m essages indicating th e installat ion is still runni ng . When t he installat ion is c o m p l e te, you see the foll owing messages: Installation of Int uity MERLIN LEGEND Switch Integration Package (swin) was successful.
B-6 Is su e 2 . 0 December 1995 16. Press to shutd o wn the voice sys tem. The s yst e m responds: Enter y to continu e, no to quit 17. E n ter y to cont inue th e shutd o wn. The s yst e m responds: Shutdown started. Month date time year The system is comi ng down.
Issue 2.0 Decemb er 1995 C--1 C Switch Administration for I ntuity Lodging Intro d u ction This chap ter describ e s th e swit c h a d m inist rati on yo u nee d to co m p let e if you have Intuity Lod g i n g . R e a d the informat ion an d configure your s wi t c h as required.
C--2 Issue 2.0 Decemb er 1995 Message Retriev al Ad ministrat i on The me ss a g e re trieval num b er is t he tele phone nu mb er t ha t subscribers call to retrieve voic e mai l messages. L ike other calls to th e I ntu ity system, messag e retrieva l c alls are ultimat ely fo rwa rd e d to the In tui ty hunt g ro u p .
Mess a g e Re trieval Ad m ini strat ion Issue 2.0 De c e m b er 199 5 C--3 2. Confi gu re th e p hanto m num ber s o th e In tui ty sys tem h unt g roup covers a l l calls . 3. If you r swit ch has password c ap abil ity, a s si gn a p assword to th e new extensi on.
C--4 Issue 2.0 Decemb er 1995 Voice Mail Admi n istrati on V o ice mail is enabled whe n the swit ch send s a g uest’s ca l l to a c overage p a th. The f ollowi ng p rocedure, however, provide s a separate n umber th a t can be used at any time to send vo ic e mail to a guest.
Call Coverag e Path Issue 2.0 De c e m b er 199 5 C--5 Call Co verage Path A coverage pat h directs th e switc h t o transf er unanswe r ed c alls t o a hunt group, to a serv ic e, o r t o ano ther extension. W hen a call g o es to c overage, the switch f orwards the called number to t he Intuit y system.
C--6 Issue 2.0 Decemb er 1995 Grad ual Cu t-to- Service Using this cut -to-service strat egy, e nte r gu ests in to the Intuit y Lo dg i ng system as t he y chec k i n .
Sum m a r y Issue 2.0 De c e m b er 199 5 C--7 Cut t o service as f ollows: 1. Use Intuit y L o d g i n g to a d mi nister th e op t ions that guests req uire. 2. Make sure guests and a t ten dan ts know when the c h ange will t ake p la ce and have some i dea of how the new se rvic e o perat e s.
Iss u e 2 .0 December 1995 A BB- 1 ABB Abbreviations A AC alt ernating c ur rent ACD automatic call distr ibution ADAP administ ratio n and d ata acqu is i tion p ackag e ADU asy nchronous data unit A.
A bbreviati o ns ABB-2 Issue 2.0 December 1 995 DC di rect curr ent DCE data comm unications e q uip ment DCIU data comm unications inter face un it DCP digi tal c omm unic at ions protocol DCS distri.
A bbreviati o ns Iss u e 2 .0 December 1995 A BB- 3 K Kbps kilobi ts per s econd Kbyte kilo byte (1024 b y tes) kHz kiloher tz L LAN lo cal area network LCD liquid crystal display LE D light-emi t tin.
A bbreviati o ns ABB-4 Issue 2.0 December 1 995 R RAM ra ndom-a c cess memory REN ringer equivalence n u mb er ROM read -only memory RTS re quest to send RTU right to use S SCA switc h c o mm unic ati.
Is su e 2 . 0 December 1995 GL -1 GL 5ESS Swit c h An AT& T ce n t ral off i ce switch that can be integrated with t h e A T& T I ntuity system. A accessed mess a ge A mes sage that was received and s c anned (ei ther the entir e messa g e or just the header).
Glos sary GL- 2 Issue 2 .0 December 1995 ALT See ass embl e load and te st. AMIS See Audio Messaging Inte rch a nge Specific ati on . AMIS Pr efix A n umber adde d t o the des t ination number to indica te th at the destination number i s an AMIS analog networking n u m ber.
Glos sary Is su e 2 . 0 December 1995 GL -3 Audio Mess a gin g Int erchange Specificati on ( AM IS) An analog networkin g protocol that a l lows sub scrib ers to e xchang e mes sages w i th an y messag in g sy stem that also has AMIS Analog N et working capab ili t ies.
Glos sary GL- 4 Issue 2 .0 December 1995 B background testin g Testing that runs conti n uously when the s ystem is not b usy doing other tasks. ba ckup A d u p lica te copy of f iles and directories s aved on a r emovable media suc h as floppy diskette o r tape .
Glos sary Is su e 2 . 0 December 1995 GL -5 bps (bits per second) The number o f binary units of information (1 s or 0 s) that c an b e t ra nsmi t ted p er s econd. Mbps refers t o a millio n bits per se cond; Kbps refers to a thous and bits per s econd .
Glos sary GL- 6 Issue 2 .0 December 1995 call c ov e r age A switc h feature th a t d e fines a preselected p ath fo r call s to follow if the first (or second ) coverage points a re not a nswered.
Glos sary Is su e 2 . 0 December 1995 GL -7 central proces si ng unit (CPU) The compon ent o f the computer that ma nip ul ates data and pro cess es ins t ructions coming from softw a r e. channe l A telecommunications trans m issio n p a th for voice and/or d ata.
Glos sary GL- 8 Issue 2 .0 December 1995 compound message A mes sage that combines b o th a me ssag e an d a fax messag e into one unit, whic h is t h en han- dled by Intuity AUDIX as a single message.
Glos sary Is su e 2 . 0 December 1995 GL -9 common control swit c h proces sor o v er a d i r ect me mory ac c ess ( DMA) c hannel th at r e ads data di r ectly f rom F P memory. data li nk A term used t o desc r ibe the c ommunica t ions li n k u sed for data t ra nsmission f rom a sourc e to a destinatio n.
Glos sary GL-10 Iss u e 2 .0 December 1995 diagno st ic testing A program run for t est ing and determining f aults in the sys te m. dial-ahead/dial- th ro u gh The act of interrup t ing or preced in g I n tu it y AUDIX sy st em a nn ouncements by typing (buffering) to uch-ton e c omman ds in the ord er the system would normal ly prompt fo r the m.
Glos sary Iss u e 2 .0 December 1995 GL-11 DNIS See dialed n umber identificati o n s er vic e . DSP See digi tal sig nal proces so r . DSU See data s erv ice u nit .
Glos sary GL-12 Iss u e 2 .0 December 1995 e rro r messa ge A mes sage on the s c reen in dic a ting th at something is wrong and poss ibly sug gestin g ho w t o corre c t it . e rrors P roblems d etected by the s ystem d ur ing operation an d recorded in the maint e nance log.
Glos sary Iss u e 2 .0 December 1995 GL-13 FOOS See fac i lit y out-of- s er vice . for mat To set up a disk, floppy diskett e, or t a p e with a pr e d e termi ned ar rangeme nt of characters so that the s ystem c an interpret m eaningful i nfor mation.
Glos sary GL-14 Iss u e 2 .0 December 1995 header Informat ion that the system cr ea te s to id entify a me s sage. A messag e h eader include s the originator or recipient, type of mess age, creation t ime, and delivery t ime.
Glos sary Iss u e 2 .0 December 1995 GL-15 integr ate d ser vic es digital network (ISDN) A network that provides end-to-end d i gital con nectiv it y t o s upport a wide range of voice and d ata services.
Glos sary GL-16 Iss u e 2 .0 December 1995 J jumper Pair s or sets of s m all prongs o n c ircuit cards and mother boards tha t a l low the user to instru ct the computer to s elect one o f i ts available o peration optio ns. When t wo pins are covered, a n electrical c ircuit is complet e d .
Glos sary Iss u e 2 .0 December 1995 GL-17 local area netw o rk ( LAN) A network of P Cs that c o m munic ate with each other and that normally share the re sources o f on e or more servers. Op eration of A T& T Intuity Messa ge M a nager require s t hat t h e Intuity AUDIX system and the s ubscribers ’ PCs are o n a LAN.
Glos sary GL-18 Iss u e 2 .0 December 1995 mean time between f a ilures The ave ra g e time a manufactur er esti mates before a fail ure occurs in a compon ent or system. megabyte A unit of memory e qual t o 1,048,576 bytes (1024 x 1024). It is of ten r o unded to o ne million.
Glos sary Iss u e 2 .0 December 1995 GL-19 modular process or data modu l e ( MPDM) A d at a de vic e that c onvert s RS-232 C or R S-4 4 9 protocol s ig n als to digi tal c omm unic at ions p roto col (DC P) used by Sys t em 75/85, Generic1, and G e neric 3 swit c h es.
Glos sary GL-20 Iss u e 2 .0 December 1995 operating s ystem ( OS) The set of progra ms that runs the har d war e a nd interprets soft ware commands. option A choice selected from a menu, or an ar g ument used i n a command l ine to modify pro g ram output b y modifying the exe c u t ion of a c o mmand.
Glos sary Iss u e 2 .0 December 1995 GL-21 personal fax extension See seco ndary extension . pinouts The signal description per pin number for a partic u lar connec tor. PMS See p roper ty manageme nt sys te m . po rt A c o nnection o r link between two devic e s , allowing information to travel to a d esire d location.
Glos sary GL-22 Iss u e 2 .0 December 1995 pub li c mai l ing l is t A list of ad d resses that any I n t uity AUDIX subsc r iber can us e if that s ubsc r iber knows the own er's list I D# and extens io n nu m b er . Only t he owne r can modify a public maili ng list.
Glos sary Iss u e 2 .0 December 1995 GL-23 reply to s e nder An Intuity AU DIX feature that allow s s ub scrib ers to i mmediately place a call t o the or ig inator of an in comin g mes sage if that person is in the swi tch's dial plan.
Glos sary GL-24 Iss u e 2 .0 December 1995 SCSI See small computer system interfa c e . secondary ex tension A s econd, fax- d e d ic a te d ex ten sion that directs in comin g faxes directl y into a s ubscriber’ s ma ilbox wi thout r inging the telephone .
Glos sary Iss u e 2 .0 December 1995 GL-25 SW See switc h integrat ion . sw itc h An automatic t eleph one exch ange that al lows the tran smis sion of calls to and f rom th e public tele phone network. S ee also p rivate br an ch excha nge ( PBX) . switched acc ess A connection made f rom o ne e ndpoint to another through switc h port cards.
Glos sary GL-26 Iss u e 2 .0 December 1995 TDD See tele c ommunicat ions d evice for the deaf . TDM See time divisio n multi plex . telecommunic atio n s devic e for th e d e af ( TDD) A d evice with a k eyboard and display unit that c o n nects to o r s ubsti tutes for a phone.
Glos sary Iss u e 2 .0 December 1995 GL-27 U UCD See uniform call distr ibuti o n . Unde lete An Intuit y AUDIX feature that al lows su bscribers to restore t he last m es sage deleted.
Glos sary GL-28 Iss u e 2 .0 December 1995 V vector A customi zed p rogram in the s wi tch for pro cess ing incoming calls. voice link The AT& T Intuity analo g c on nectio n (s ) t o a call-distr ibution g ro u p (or hun t g roup ) o f a nalog p or ts on the switch.
Issue 2 .0 Decemb er 1995 IN- 1 IN Numerics 10 4A Co nnecting Bloc k IVC6 c onnections, 4-4 885A A dap t er IVC6 c onnections, 4-3 A A c ceptance Testing, 3-5 Administration automated at tenda nt, 3-6.
Index IN- 2 I ssue 2.0 December 1995 Con necti v i ty, 4-1 Conventions, d ocumentation, xv Corporate S e curit y ( AT&T) , A- 1 2 Cov erage Group defini tion of , 1-4 Cov erage P ath defini tion o.
Index Issue 2.0 De c e m ber 1995 IN-3 automated at tenda nt service, 1-6 bulletin board service, 1-7 call an swer service, 1-5 s e c urity, A-7 services , 1-5 su b scribers, integrati on planning, 2-.
Index IN- 4 I ssue 2.0 December 1995 sha red ports, 1- 8 Prim ary Mode Automated Attendant defini tion of , 1-10 inplementation, 1-12 Proces sing Platform Layer, 1-2 P u rp o s e, of this book, xiii R.
Index Issue 2.0 De c e m ber 1995 IN-5 automated at tenda nt sec ur ity, A-5 su bscriber passwo rd, A-5 switc h s ecuri tySecu r ity switc h ti p s, A-2 voice mess aging s ystem s ecuri ty, A- 3 Toll .
Een belangrijk punt na aankoop van elk apparaat AT&T 585-310-231 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen AT&T 585-310-231 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens AT&T 585-310-231 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding AT&T 585-310-231 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over AT&T 585-310-231 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van AT&T 585-310-231 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de AT&T 585-310-231 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met AT&T 585-310-231 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
