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Polycom, Inc. 1 USER’S GUIDE Polycom ® VV X ® 500 and 6 00 Business Media Phones and Polycom ® VVX ® Camera Software 5.0.0 | August 2013 | 1725 - 44635 -001 Rev D.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 2 Copyright ©2013, Polycom, Inc. All rights reserved.
Polycom, Inc. 3 Contents A bout This Guide ...................................................................................................... 7 Who Should Read th is Guide? ..........................................................................
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 4 Rejecting Incom ing Calls ................................................................................................................ 42 Forwarding Incom ing Calls to Another P erson .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 5 Calling Using the H.3 23 Protocol .................................................................................................. 89 Tips for Video Calls .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 6 Using Power-Saving Mode ........................................................................................................... 129 Changing Your Off ice Hours .
Polycom, Inc. 7 About This Guide This VVX 500 and VVX 600 busi ness m edia phones and VVX cam era user guide uses a number of conventions that help you to understand inform ation a nd perform task s.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 8 Swipe This action m oves a list of items up, do wn, left, or right. W hen you want to scroll quick ly, swipe your finger across the screen, either up, do wn, left, or right.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 9 Icons Used in this Guide Name Icon Description Note The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 10 Convention Description Blue Text Used for cross references to other sections within this document and for hyperlinks to external sites and documents.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 11 Polycom VVX 500 a nd VVX 600 Business Media Phones and P olycom VVX Camera Qu ick User Guide T his guide is a quick reference on how to use the p hone’s most basic f eatures, including how to use video and the VVX C amera.
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Polycom, Inc. 13 Getting Started 1: Before you use your phone, tak e a few mom ents to become familiar with its f eatures and user i nterface. This chapter details your phone’s com ponents, the screen la yout of your phone, and ho w to use you r phone’s touchscreen.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 14 The following list describes the im portant phone features on the VVX 500 and V VX 600: Reversible tab Secures the handset in the cradl e when your phone st and is positioned at a high angle.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 15 From Hom e view, press to displa y either Lines, Ca lls, or Active Call view. To switch between Lines vie w and either Calls or Acti ve Call vie w, swipe the screen to the right or left.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 16 To display additiona l Home view icons, d isplayed next, press and ho ld the Page Indicator. Press and hold the Page Indicator ag ain to view fewer icons.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 17 Figure 8: Additional Lines and Favorites from Home View Lines View Lines view, displa yed next, is your phone’s default disp lay. To displa y Lines view, press from Hom e view.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 18 Figure 10: Active and Held Calls Troubleshooting: Why Can’t I Access the Idle Browser? If your phone has calls, you can not access the Idle Browser.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 19 Figure 12: Calls View Scroll to see all your calls. If y our phone has m ultiple lines, calls displa y under the associated line . Call color indicates status: Dark Green Active call.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 20 Icon Description Icon Description Held call Shared line Incoming call in Lines view Shared l.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 21 Task Action Switch phone views If you are in an active call, press to switch between Home view, Lines view and Calls view. If you are not in an active call press to switch between Home view and Lines view.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 22 Table 3: Mode and Encoding Options Options Available When You Tap Mode Options Available Whe.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 23 Figure 14: Status Bar To use the onscre en keyboard: 1 Open the onscr een keyboard by tapping in the phone’s status bar.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 24 Use the tips in the fol lowing tab le to enter inform ation using the onscr een keyboard.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 25 Data Type Action Enter a character Press a dialpad key repeatedly to view the character options and stop to select . When the character you want to enter displays in the field, wait one second, and enter the nex t character .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 26 Note : What Ha ppens if I Wipe the Touchscreen, But It’s Still Dirty? Dampen a soft, lint-free cloth with an isopropyl alcohol and water solution of 50:50, and then wipe the screen with the cloth.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 27 Before you begin usin g the W eb Configuration Uti lity, you need to k now the IP address of your phone and the user pass word to log in to the utilit y.
Polycom, Inc. 28 Using Basic Features 2: Now that you are familiar with your phone’s user interface , you are rea dy to perform basic phone tasks that you can use on a daily basis.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 29 Troubleshooting: Why Doesn’t the Speakerphone Work? If your speakerphone doesn’t w ork, your system administrator may have disabled it. You must handle calls using the handset or a headset.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 30 Figure 16 : Inc oming call from Home view: Figure 17 : Inc oming call from Calls view: To answer the call, pick up the handset, pres s , or press .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 31 Figure 18 : Inc oming Call Window If you don’t answer th e call within 10 seconds, th e Incom ing Call window disappears , and either Home or Calls view displa y s, as displa yed next.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 32 For more inf ormation about shared lines, inc luding what you can and can not do with shared lines, see W orking with Shared Lines .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 33 Figure 21 : Lines View W hen you tap a phon e line that does n ot have an activ e call, the mos t recent call on that line becom es active, even if you are already in an active cal l on a different line .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 34 Placing Calls You can place a call us ing the handset, s peakerphone, or heads et.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 35 User Tip: Choosing URLs or Numbers Mode from the Dialer To enter a URL in the Dialer, tap URL . To exit URL mode and enter numbers, tap Number .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 36 To call from your Directory: 1 Access your director y by doing on of the following: From Hom e view, tap Directories , and tap Contact Director y From Hom e view, tap New Call , and tap Director y .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 37 analog and USB h eadset are connected, t he USB he adset is use d. W hen two USB headsets ar e connected, the headset you connected firs t is used.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 38 2 Press . 3 To activate Headset Memor y Mode, press twice. T he Headset ke y flash es to indicate that the phone is in Headset M emory Mode. Now, whenever you answer a call, the cal l connects to your headset autom atically.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 39 The Bluetooth icon displays in the status bar. You m ay have to wait sev eral seconds f or the icon to display. W hen the icon displa y s, you can pair an d connect your Bluetooth headset.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 40 If your headset is listed , but is just paired and not connected (that is, it has next to it), go to step 5 to connect it. If your headset is n ot listed, f ind the headset by tappin g Scan .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 41 5 Tap the headset you want to connect, and tap Connec t .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 42 To disconnect your head set: From Hom e view, tap Settings > Basic > Bluetooth Sett ings > M anage BT Headsets . Fr om the Manage BT Headsets screen, tap your headset, and t ap Disconnect.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 43 Forw arding Incoming Calls to Another Pers on W hile you r phone rings, you can forward the ca ll to another pers on. To forward an incoming call to another person: 1 W hile you r phone rings, ta p Forw ard .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 44 To hold a call: From Active Call, Lines, or Calls view, tap Hold . If you’re in Calls view, be sure to highlight the call first. To resume a held cal l: Do one of the followin g: From Lines view, tap Resume .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 45 User Tip: Accessing Your Directories and Favorites When You Blind Transfer a Call Instead of entering or selecting a number from the Dialer, you can select a directory entry o r a favorite to transfer the call to.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 46 2 From Active Call, Lines, or Calls view, tap Confrnc . T he active call is held. 3 Using the Dialer, ca ll the second person. 4 W hen the second person answers, tap Co nfrnc to j oin everyone in a conference.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 47 Splitting Confer ence Calls into Two Held Calls W hen y ou split a conf erence, you end the conferenc e and place the other t wo people on hold .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 48 Tap Far M ute to mute the participant . The m uted participant can hear ever yone, but no one can hear the muted part icipant. Tap Hold to hold the participant.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 49 To forward all calls to an other person: 1 From Hom e view, tap Forward . ( You can also tap S ettings from Home view, and tap Fe atures > Forward , or if your phone is idle, tap Forward f rom Lines view.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 50 Note : Rejec ting Calls and Shared Lines You cannot reject calls on shared lines. You can only silence them. For more information, s ee W or king with Shared Lines .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 51 The DND icon in Hom e view, , changes to , as displayed nex t. Note : Do Not Disturb and Shared Lines Enabling Do Not Disturb on shared lines disables ringing only.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 52 Using Do Not Di sturb w ith Multiple Lines By default, the Do Not Disturb feature app lies to all lines on your phone. However, your system administrator can set up your phone so that you can e nable the feature on a per- line basis.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 53 A flashing Message W aiting Indicator, located at the top -right of your phone.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 54 Icons displa y next to a call to indicate the call t ype: Placed calls displa y . Received calls displa y . Missed calls displa y .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 55 To customiz e the list: From your Recent Cal ls list, displayed next, tap to sort and order calls, and tap to filter calls for specific lines.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 56 Working w it h Your Cont act Directory You can store a large number of contacts in your p ho ne’s local Contact D irectory displa yed next. Contact your administrator for the exact num ber.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 57 To search for a con tact: 1 From your Contact Director y, tap Search . 2 From the Search scr een, enter s earch criteria and tap Search . If you’re using the onscreen ke y board, tap before you tap Search.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 58 Tap Job T itle , and enter the contact ’s job title, such as Man ager. Tap Email , and ent er the contact’s em ail address. Tap Favorite Ind ex , and enter a fav orite index num ber.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 59 To delete a contact: 1 From your Contact Director y, tap the contact you want to delete. 2 From the contact’s inform ation screen, tap . A confirm ation mess age displays, confirm ing that you want to delete the contact.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 60 To add a contact to your local Contact Directo ry: 1. From the Corporate Direc tory, search for the contact you want to add to your Contact Director y.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 61 Updating a Contact’s Ringtone You can select unique r ingtones for the var ious contacts in your Contact Director y. This helps you quick ly identify callers as your phone rings.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 62 Managing Fav orites Favorites are the c ontacts in your Contact D irector y that y ou call m ost often. To m ake a contact a favorite, assign the contact a f avorite index num ber f rom the Contact Director y.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 63 The following figure displays your favorites in Lines view. Fav orites disp lay under the phone line s. Figure 30: Favorites in Lines View Favorites also displa y from Home view, as displa yed next.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 64 The contact now has a green star nex t to their name when you view the contact from the Contact Directory or the Rece nt Calls list.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 65 Table 6: Icons and Status Indicators for Shared Lines Shared Line Status Icon and Status Ind.
Polycom, Inc. 66 Using Video and the Poly com VVX 3: Camera Your administrator can enable your phone — without an y optional equipm ent — to rec eive video during calls. W hen you receive video, you see the other pers on’s video, but because your phone cannot s end video, the person on the other end of the ca ll cannot t o see you.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 67 Note : How Can I Stop Video? W hen you are in a call with a person that has a video-enabled phone, you cannot start and stop the video. If your phone is video-enabled, it always displays video fro m another video-enabled phone.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 68 If the far side stops se nding video, a ‘no video’ icon displays on your phone, as dis played next.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 69 Figure 36: Full Screen Video To view full-screen video: Do one of the followin g: From Active Call or Ca lls view, tap , as disp layed next.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 70 User Tip: Can I Automatically View All Video Cal ls in Full-Screen Mode? You can set up your phone to automatically display all video calls in full-screen mode.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 71 Note: Is it Possible to View All Video Participants? Viewing all video participants requires the use of a Polycom Video Conferenc e Bridge. For more information, contact your Polycom reseller.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 72 Displaying Video in N ormal, Full, and Cropped Modes You can choose to disp lay all video calls as eith er norm al, full, or cropp ed im ages: Normal T he video image displays with c orrect proportions.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 73 3 Tap Save . Setting the Call Rate for Video Calls You can set the m aximum call rate for al l video calls. T he maximum call rate specifies the m aximum bandwidth a video ca ll can use.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 74 Getting Started Before you attach your VVX Cam era, it is a good idea to perform a couple preliminary of steps to confirm your camera can work with your phone.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 75 LED State Phone State Flashes amber and green Camera firmware is updating Flashes green Inco.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 76 Message What to Do VVX Camera removed. Indicates that you have detached your camera from your phone.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 77 you are talking with c annot see you. The following sect ions show you how to cus tomize video, as well as update video settings. Note : How Can I Stop Far-Side Video? You can’t start and stop far -side video.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 78 The following figure s hows the Video soft k eys.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 79 Figure 47: Call Window with No Video Note : Wh y Do I See a Different ‘No - Video’ Icon? Depending on the phone or system that has stopped sending video, you may see a different icon than the one shown above.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 80 Figure 48: If you want the video c all to display in a larger area, you can displa y the far side on the full screen, as displayed next. T he PIP still displa ys in the corner, but the soft k eys are hidden.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 81 Swapping Video You can switch the l ocations of your video and the far -side video, as d isplayed nex t.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 82 W hen two or more calls are video calls, on ly the active call displa y s video. All other video calls sho w a paused gra y scale im age of the far side tak en just before the call was held , as displa yed next .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 83 Note: Is it Possible to View All Video Participants? Viewing all video participants requires the use of a Polycom Video Conferenc e Bridge. For more information, contact your Polycom reseller.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 84 Stopping th e Transmissio n of Your Video for All Calls You can stop your p hone from automatically transmitting your video at the start of all calls.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 85 Changin g How You Vie w A ll Video Calls You can set up your phone so that it handles al l video calls in specific ways.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 86 Normal T he video image displays with cor rect proportions. If necessary, black bars appear on the top, bottom , or sides of the area to m aintain the correct aspect rat io.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 87 Enable the PIP to d isplay next to ful l-screen video ( ‘side - by - side mode’), as disp layed next. Enable the PIP to d isplay over full- s creen video (‘PIP mode’), as displayed next.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 88 Note : How Do I Display Full-Screen Video Without the Black Bars? If you select PIP , as wel.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 89 Note : Audio-Only Calls and H.323 Placing audio-only calls applies to SIP calls only. This feature is not available for H.323 call s. Calling Usin g the H.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 90 Avoid bright lights or windows behind you. If the camera faces a window or bright lights, you may have to adjust the cam era settings. T o adjust camera s ettings, see C hanging the Clarit y of Your Video .
Polycom, Inc. 91 Using Advanced Features 4: Now that you have mastered the basic feat ures of your phone, you are read y to learn about al l the other interesting and po werful features that your phone has to of fer.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 92 Note : Buddie s and Microsoft Ly nc Server If your phone is configured to w ork with Microsoft Lync Server, the way you manage buddies is different.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 93 User Tip: How to Automatically Change Your Status When Your Phone is Idle You can enable your phone to automatically set your status to Away when your phone is idl e for a certain length of time.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 94 User Tip: How to Access Your Blocked and Watcher Lists To view a list of contacts th at can .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 95 The following table sho ws you how to m onitor your buddies from your Buddy Status list, H ome view, and Lines view. Table 10 : Mon itoring Buddies From Your Buddy Status List Display Action Buddy list From Lines view, tap Buddies .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 96 Integrating w i th Microso ft Ly nc Server Your system administrator can configure your phone to work with Microsoft Lync Server and communicate with others using Microsoft L ync.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 97 Web Info: Which USB Flash Drives Does My Phone Support? For a list of supported USB flash drives to record phone audio, see Su pported USB Device s (Technical Bulletin 38084) .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 98 The mess age Recording in progress scrolls in the status bar. The Record ing icon also displays in the status bar, as displayed next. 3 To stop recording, d o one of the followin g: Tap Stop .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 99 Troubleshooting: Why Can’t I Record a Call? W hen you r ecord, or attempt to record, a cal.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 100 3 To renam e the file, tap Rename , upd ate the filename, and tap OK . Or, to delete the f ile, tap Delete . To play a recorded call: 1 Tap Settings fr om Home view, and tap Features > Re movable Storage M edia > Brow se Recordings .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 101 Home view. Swipe the screen to switch bet ween the Idle Browser and L ines view. W hen your phone has calls, the Idle Browser does not display.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 102 Entering Inform ation in the Main Brow ser Editing icons enab le you to enter inform ation in text boxes. T o display the editing ic ons, tap a text box in the Main Browser.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 103 Sending and Receiv ing PTT Broadc asts By default, you are subscribed to Channels 1 , 24, and 25. T his means that you can send and receive PTT broadcasts on Chann els 1, 24, and 25.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 104 After you tap End PTT , y ou can imm ediately initiate another broa dcast on another channel, e ven if the previous broadcast is still in its waiting period.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 105 Ending PTT Broadcasts You can end a PT T broadcast by releasin g Talk , or by tapping End PT T . After y ou end a broadcast, the channel remains op en so others can respo nd.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 106 To subscribe to addit ional PTT channels: 1 Tap Settings fr om Home view, and tap Basic > Prefer ences > Paging/PT T Con figuration > PTT Push to T alk .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 107 To send a page: 1 From Lines view, t ap Paging . 2 From the Paging Gr oups List sc reen, tap the paging group t o send the page to. 3 To begin a page, ta p Page .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 108 Adju sting the Volume of Pag es You can adjust the v olume of pages while th ey play. During a page , press one of the V olume keys, , to raise or lower the page vo lume.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 109 hear the page, ta p the page and tap Accept.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 110 Note : Accessing the Calendar When the User Login Feature is Enabled W hen you log in to a phone that has the User Login feature enabled to a ccess the Calendar, re - enter your login credentials so that the Calendar w ork s.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 111 Navigating Da y View W hen y ou tap a da y in Month view, Da y view displays. Day view disp lays all the meetings sched uled for the selected da y, including the time, s ubject, and locati on of each meeting, as displa yed next.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 112 View the meeting’s s tart and en d time, location and or ganizer, required attend ees, and m eeting description. View the numbers that you can call to join t he meeting.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 113 To enable or disabl e meeting reminde rs: 1 Tap Settings fr om Home view, and tap Basic > Prefer ences > Calendar Settings . 2 From the Calendar Settings screen, tap Reminder , and enable or disable the setting.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 114 To join a meeting from M eeting view : 1 From Day view, tap the m eeting you want to join. 2 From Meeting view, tap t he meeting num ber, as displ ayed next.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 115 Web Info: Detailed Information About Setting Up, Enabling, and Using PDC For more informati.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 116 To quit Polycom Des ktop Connector: 1 Right-click the red Polycom Desk top Connector ico n in the W indows system tra y, and select Exit . 2 The mess age Are you sure you want to stop Polycom Des ktop Connector Server displays.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 117 Use your m ouse pointer to highlight inform ation on the phone. Delete inform ation on your phone b y highlighting the inf ormation using you r cursor and pressing the Delete or Backspa ce keys on your keyboard.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 118 Function Keys Keyboard Action Alt+F6 Enable or disable Do Not Disturb Alt+ F7 Enable or dis.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 119 Logging In and Out of a Ph one Depending on ho w your system administrator enables the User Login feature, cer tain phones requir e you to log in before you can use them .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 120 W hen a phone does require a user login, depending your phone you can place c alls to authorized numbers when the ph one is in the logged -out state.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 121 To change your use r password: 1 Tap Settings fr om Home view, and tap Advanced . 2 From the Password sc reen, enter your user p assword, and tap Enter .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 122 To call an authorized nu mber from a locked phon e: Do one of the followin g: Tap New Call. From the Place an Authorize d Call screen, tap the n umber you want to ca ll, and tap Dial.
Polycom, Inc. 123 Customizing the Phone’s Display 5: This chapter exp lains how to custom ize your phone’s touchscreen display so that it is unique to you. Basic customi zations include changing the t ime and date form at and updating the scr een brightness.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 124 To change the tim e format, tap Clo ck Time . To change the order of the tim e and date display, tap Clock Order . 3 From the Clock Date, Clock Time, or Clock O rder screen, tap the format you want.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 125 To change th e Backlight Timeout: 1 Tap Settings fr om Home view, and tap Basic > Backlight T imeout . 2 From the Back light Timeout screen, tap the num ber of seconds the ph one is idl e before t he backlight dim s.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 126 Using One of Y our Ow n Pictures as the Background Pict ure You can use a picture t hat is stored on your USB flash drive as th e background picture on your phone.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 127 Setting Up Scre en Savers To set up a screen saver of your pictures, you need to set up certain scr een saver s ettings, place your pictures on a USB f lash drive, and attac h the USB f lash drive to the p hone.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 128 6 From the Screen Saver s creen, do the following: Tap Screen Saver , and tap Enabled . Tap Wait T ime , and enter the num ber of minutes the phone should wait , after no activity, before displaying the screen sa ver.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 129 The following figure displays picture t hat is stored on a USB flash drive, and t he six ic.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 130 The power-saving s ettings you can update ar e: Office Hours W hen you s tart work and how long you’re in the office each da y. For m ore inform ation, see Changing Your Off ice Hours .
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 131 3 Tap Off Hours Idle T imeout , and enter t he number of minutes the pho ne should wait, duri ng off - hours, before startin g power -saving mode.
Polycom, Inc. 132 Administrative Tasks 6: W hen you r phone is una ble to operate prop erly, you may have to i nvestigate or troubleshoot issues . To solve issues, your administrator m ay ask you to restart your phone, up date the phone’s conf iguration, or test phone hardware.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 133 Caution: Restarting Your Phone Before you restart your phone, contact your system administrator. If y our phone is malfunctioning, you may be able to restore normal operation w ithout restarting the phone.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 134 LED Diagnostics.
Polycom, Inc. 135 Copyright, Safety, and Regu latory 7: Notices Service A g reements Please contact your Polycom Authorized Res eller for inform ation about service agreem ents applicable to your product. Governing Law This Lim ited W arranty and Limitation of Liab ility shall be governed b y the laws of the State of Cal ifornia, U.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 136 Polycom is expected to warrant any replaced or re paired pro duct or part for ni nety (90) da y s from shipment, or the rem ainder of the initial warranty period, whichever is longer.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 137 This device m ust accept any interferences r eceived, including int erference that ma y cause undesired operation.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 138 CE and VCCI Ma rk Th e VV X 500 and VVX 600 are m arked with the CE m ark. This m ark indicates com pliance with EC Directive 1999/5/EC. The VVX Cam era is mark ed wi th the CE m ark.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 139 Malti [Maltese] : Haw nhekk , Polycom (UK) Ltd, jiddik jara li dan VVX 500/VVX 6 00 jikkonf orma mal - ħtiġijiet essenzjali u m a provvedim enti oħrajn relevanti li hemm fid -Dirrettiva 1999/ 5/EC.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 140 New Zealand Te lepermit VVX 500 : PTC 220/ 11/098 VVX 600 : PTC 220/ 12/ 058 Special Condit.
Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 141 Hearing A i d Compatibility (H A C) This product is hearing aid compatible.
Een belangrijk punt na aankoop van elk apparaat Polycom VVX 500 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Polycom VVX 500 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Polycom VVX 500 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Polycom VVX 500 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Polycom VVX 500 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Polycom VVX 500 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Polycom VVX 500 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Polycom VVX 500 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
