Gebruiksaanwijzing /service van het product 4920 van de fabrikant Acer
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Aspire 4920 Series User's Guide.
Changes may be made peri odically to the infor mation in this publication without obligation to notify any person o f such revisions o r change s. Su ch chan ges will b e incorp orated in new editions of this manual or supplementary documents and publ ications.
iii Information for your safety and comfort Safety instructions Read these instructions carefully. Keep this document for future reference. Follow all warnings and instruct ions marked on the product. Turning the product off before cleaning Unplug this product from the wall outlet before cleaning.
iv Warnings • Do not use t his product near water. • Do not place this prod uct on an unstable cart, stand or tab le. If the product falls, it could be seriously damaged. • Slots and openings are provid ed fo r ventilation to ensure reliable operation of the product a nd to protect i t from overhe ating.
v Note: The grounding pin also provides good protection from unexpected noise prod uced by other nearb y electrical devices th at may interfere with the performance of this product.
vi discharged hundreds of times, but it will eventually wear out. When the operation time becom es noticeably sho rter than normal, buy a ne w battery. Use only Acer approved batteries, and recharge you r battery only with Acer approved chargers designated for this device .
vii Telephone line safety • Disconnect all telephone lines from th e equipment when not in use and/or before servici ng. • To avoid the remote risk of electric shock from lightning , do not connect the telephone line to this equipm ent during lightning or thunderstorms.
viii Pacemakers. Pacemaker manufacturers recommend that a minimum separation of 15.3 centimeters (6 inches) be maintained between wireless devices and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by and recommendations of Wireless Technolo gy Research.
ix Emergency calls Warning: You cannot make emergency calls through this devic e. To make an emergency call you shall dial out through your mobi le phone or other telephone call system. Disposal instructions Do not throw this electronic device into the trash when discarding.
x ENERGY STAR is a government program (public/private partnership) that gives people the power to prote ct the envi ronment in a cost effective way and without sacrificing quality or product feature s.
xi Finding your comfort zone Find your comfort zo ne by adjusting the viewin g angle of the moni tor, using a footrest, or raising your sitting height to achieve maximu m comfort.
xii Developing good work habits Develop the following work habits to make you r computer use more relaxin g and productive: • Take short breaks regularly and often. • Perform some stretching exercises. • Breathe fresh air as often as possible. • Exercise regularly and maintain a healthy bod y.
xiii First things first We would like to thank you for mak ing an Acer notebook your choice for meeting your mobile computing needs. Your guides To help you use your Acer notebook, we h ave designed a.
xiv To turn the power off, do any of th e followin g: • Use the Windows shutdown command C lick on Start then click on Shut Down . • Use the power button You can also put the comp uter in sleep mode by pressing the sleep hotkey <Fn> + <F4> .
xv Taking care of yo ur battery pack Here are some ways to take care of your battery pack: • Use only batteries of the same kind as replacements. Turn the power off before removing or replacing batteries. • Do not tamper with batteries. Keep them away from children.
Information for your safety and comfort iii Safety instructions iii Additional safety information vii Operating environment vii Medical devices vii Vehicles viii Potentially explosive environments vii.
Special keys 32 Ejecting the optical (CD or DVD) drive tray 33 Using a computer security lock 33 Audio 34 Adjusting the volume 34 Using Dolby Home Theater for surround/multi-channel so und 35 Set play.
(for selected models) 57 57 Remote control (for selecte d models) 58 Remote functions 59 Starting Acer Arcade Deluxe 60 VideoMag ician 60 DV Wizard 60 DVDivine 60 Taking your notebook PC with you 61 D.
Acer eRecovery Management 75 Create backup 75 Burn backup disc 76 Restore an d recovery 76 Troubleshooting 77 Troubleshooting ti ps 77 Error messages 77 Regulations and safety notices 79 FCC notice 79.
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1 Empowering Technology Acer Empowering Technology The Empowering Technology toolbar m akes it easy for you to access frequently used functions and manag e your new Acer system. Displayed by default in the upper half of your screen, it provide s access to the following utilities: Note: All of the following content is for general reference only.
2 Empowe ring Tech nology Acer eNet Manageme nt Acer eNet Management helps you quickl y connect to both wired and wireless networks in a variety of locations. To access this utility, select "Acer e Net Management" from the Empowering Technology toolbar or run the pr ogram from the Acer Empowering Techn ology program group in S tart menu.
3 Empowering Technology Acer eNet Management can save netwo r k settings for a location to a profile, and automatically switch to the appropriate profile when you move from one location to another. Settings stored incl ude network connection settings (IP an d DNS settings, wireless AP details, etc.
4 Empowe ring Tech nology Acer ePower Manage ment Acer ePower Management features a straightforward user interface for configuring your po wer management options.
5 Empowering Technology 3 Click "Apply" to save your new settings. To delete a power pl an: You cannot delete the power plan you are cu rrently using. If you want to delete the active power plan, switch to another one first. 1 Select the power plan you wish to delete from the drop-down list.
6 Empowe ring Tech nology Acer eAudio Management Acer eAudio Management allows you to easily con trol the enhanced sound effects of Dolby® Home Theater™ on your system. Select " Movie " or " Game " mode to experience the awesome realism of 5.
7 Empowering Technology Acer ePresentati on Management Acer ePresentation Management lets you proj ect your computer's display to an external display device or projector using the h otkey: <Fn> + <F5> .
8 Empowe ring Tech nology Acer eDataSecurity Management Acer eDataSecurity Management is an encryption utility that protects your files from being accessed by unau thorized persons.
9 Empowering Technology Acer eLock Management Acer eLock Management is simple yet effective utility that allows you to lo ck removable s torage, optic al and flop py driv e devices to ensure that data can't be stolen while your system is unattended.
10 Empowe ring Tech nology.
11 Empowering Technology Acer eRecovery Management Acer eRecovery Management is a versatile backup utility. It allows you to create full or incremental backups, burn the fa ctory default image to optical disc, and restore from previously created backups or reinstall applications an d drivers.
12 Empowe ring Tech nology For more information, please refer to "Acer eReco very Manageme nt" on page 75 in the AcerSystem User's Guide .
13 Empowering Technology Acer eSettings Management Acer eSettings Management allows you to inspec t hardware specifications, set BIOS passwords and modify boot option s. Acer eSettings Management also: • Provides a simple graphical user interface for navigation.
14 Empowe ring Tech nology Windows Mobility Center The Windows Mobility Center collects key m obile-related system settings in one easy-to-find place, so you can qu ickly configure your Acer system to fit the situation as you change locations, networks or activities.
15 English Your Acer notebook tour After setting up your computer as illustrated in the Just for Starters... po ster, let us show you around yo ur new Acer notebook. Top view # ICON Item Description 1 Acer PureZone Internal micr ophone for sound recording.
16 English 3 Display screen Also called Liquid-Cr ystal Display (LCD), displays comp uter output. 4 Power button Turns the computer on and off. 5 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components.
17 English Closed front view # Icon Item Description 1 Unlimited volume control wheel Adjust the volume of the audio-out. 2 Latch Locks and releases the lid. 3 CIR receiver Receives signals from a remote control. 4 Line-in jack Accepts audio line-in devices (e.
18 English Left view # Icon Item Description 1K e n s i n g t o n l o c k slot Connects to a Ke nsington-co mpatible computer security lock. 2 External display (VGA) port Connects to a display device (e.g., external monito r, LCD projector). 3M o d e m ( R J - 1 1 ) port Connects to a ph one line.
19 English Right view Rear view # Icon Item Description 1 Optical drive Internal optical drive; accepts CDs or DVDs. 2 Optical disk access indicator Lights up when the optical drive is active. 3 Optical drive eject button Ejects the optical disk from the drive.
20 English Base view # Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery release latch Releases the battery for removal. 3 Battery lock Locks the battery in position. 4M e m o r y compartment Houses the computer's main mem ory.
21 English Specifications Operating system • Windows Vista ™ H ome Premium • Windows Vista ™ Home Basic Platform Intel ® Centrino ® Duo mobile processor technology, featuring: • Intel ® Core ™ 2 Duo Mobile Processor T7300/ T7500/T7700 (4 MB L2 cache, 2/2.
22 English Storage subsystem • 80/120/160 GB or larger hard disk drive • Optical drive op tions: • DVD-Super Multi double-layer drive • 5-in-1 card reader, supporting Secure Digital (SD), Mult.
23 English Power subsystem • ACPI 3.0 CPU power management standard: supports Standby and Hibernation power-saving modes • 53.3 W 4800 mAh Li-ion battery pack (6-cell ) (for selected models) / 44.4 W 4 000 mAh Li-ion battery pack (6-cell) (for sel ected mo dels) • 3-pin 65 W AC adapter (for selected models) • 2.
24 English Note: The specifications listed above are for reference on ly. The exact config uration of you r PC depend s on the model p urchased. Options and accessories • Acer Xpress VoIP phone feat.
25 English Indicators The computer has serveral easy-to-read status indicators. The front panel indicators are visible even when the co mputer cover is closed up. 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light sho ws green when in AC mode.
26 English Easy-launch buttons Located beside the keyboard are applicatio n buttons. These buttons are called easy-launch buttons. They are: Empo wering Key, WLAN, Internet, email, Bluetoot h and Acer A rcade. Press to run the Acer Empowering Technology.
27 English Touchpad The built-in seamless touchpad is a pointi ng device tha t senses movement on its surface. This means the cursor responds as you move you r finger across the surface of the touchpad. The central location on the palmrest provides optimum comfort and support.
28 English • Press the left (1) and right (4) bu ttons located beneath the to uchpad to perform selection and execution functi ons. These two buttons are similar to the left and right buttons on a mo use. Tapping on the tou chpad is the same as clicking the left button.
29 English Using the keyboard The keyboard has full-sized keys and a n embedded numeric keypad, separate cursor, lock, Windows, functi on and special keys. Lock keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off.
30 English Windows keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows ke y Pressed alone, this key has the same effect as clicking on the Windows Start button; it launche s the Start menu.
31 English Hotkeys The computer employs hotkeys or key combinations to access m ost of the computer's controls like screen b rightness, volume output an d the BIOS utility. To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combinatio n.
32 English Special keys You can locate the Euro symbol and th e US dollar sign at the upper-center and/or bottom-right of yo ur keyboard. The Euro symbol 1 Open a text editor or word processor.
33 English Ejecting the optical (CD or DVD) drive tray Press the drive eject button to eject the optical drive tray when the computer is on. Insert a paper clip to the emergency ejec t hole to eject the optical drive tray when the computer is off.
34 English Audio The computer comes with 32-bit Intel Hig h-Definition audio, and Dolb y ® certified surround sound system with two bu ilt-in stereo speakers. Adjusting the volume Adjusting the volume on the comp uter is as easy as scrolling unlimited volume control wheel on the front panel .
35 English Using Dolby Home Theater for surround/multi-channel sound Your Acer notebook comes with the Dolby ® Home Theater audio enhancement featuring Dolby ® PRO LOGIC II, Dolby ® Digital Live, D.
36 English The Playback Devices dialog bo x will pop up. There are three tabs: Playback , Recording and So unds . Click the Playb ack tab, and then select Realtek Digital Output and click Set Default to set the digital output. For enjoying movies, games and music in a realistic, multi-channel audio environment, please see Acer eA udio Management.
37 English Using the system utilities Acer GridVista (dual- display compatible) Note: This feature is only available on certain models. To enable the dual display feature of you r notebook, first ensu.
38 English 1 Run Acer GridVista and select your preferred screen configuration for each display from the taskbar. 2 Drag and drop each win dow into the approp riate grid.
39 English Norton Internet Security Norton Internet Security is an anti-virus utility th at can protect against viruses, keeping your data safe and secure. How do I check for viruses? 1 Double-click the Norton Internet Security icon on th e Windows desktop .
40 English Frequently asked questions The following is a list of possible situations that may arise during the use of your computer. Easy solutions are provided for each o ne. I turned on the power, but the computer does not start or boot up. Look at the power indicator: • If it is not lit, no power is being supplied to the computer.
41 English • If headphones, earphones o r external speakers are connected to the line - out port on the computer, the internal sp eakers automatically turn off. I want to eject the optical drive t ray without turning on the power. There is a mechanical eject hole on the o ptical drive.
42 English recovery CDs. Note: If your system is the multilingual version, th e operating system and language you choose when you first turn on the system will be the only option for future recovery o perations.
43 English Requesting service International Travelers Warranty (ITW) Your computer is backed by an Internation al Travelers Warranty (ITW) that gives you security and peace of mind when traveling. Our worldwide network of service centers are there to give you a helping hand.
44 English Battery pack The computer uses a batt ery pack th at gives you long use between charges. Battery pack characteristics The battery pack has the following characteristics: • Employs current battery technology standards. • Delivers a battery-low warning.
45 English English Follow these steps agai n until the batte ry has been charged an d discharged three times. Use this conditioning p rocess for all new batteries, or if a battery has n't been used for a long time. If the computer is to be stored for more than two weeks, you are advised to remove the battery pack from the unit.
46 English To remove a battery pack: 1 Slide the battery release latch to release the battery. 2 Pull the battery from the battery bay. Charging the battery To charge the battery, first make sure that it is correctly installed in the battery bay. Plug the AC adapter in to the computer, and connect to a mains power outlet.
47 English English Battery-lo w warning When using batter y power pay attention to the Win dows power meter. Warning: Connect the AC adapte r as soon as possible after the battery-low warning app ears. Data will be lost if the battery to become fully depleted and the comp uter shuts down.
48 English Acer Arcade (for selected models) Acer Arcade is an integrated player for music, photos, DVD m ovies and videos. It can be operated using yo ur pointing device or remote con trol. To watch or listen, click or select a content b utton (e.g., Music, Video, etc.
49 English Finding and playing content Clicking a button on the A rcade home page opens the corresponding feature's home page. The c ontent pages have button s on the left and a c ontent browsing area on the right.
50 English In Audio Settings : Use "Speaker Environment" to choose be tween "H eadphones," "SPDIF," "2" or more speakers depending on yo ur audio equipment.
51 English Virtual keyboard Whenever you are required to enter search information, or name a file, DVD or folder, you can use the onscree n virtual keyboard.
52 English Cinema If your computer came with a DVD driv e, you can play mov ies from DVDs and video CDs ( VCDs) with the C inema func tion of Acer A rcade. Thi s player ha s the features and controls of a typical DVD player. When you insert a disk into the DV D drive, the movie begins playing automatically.
53 English Album Acer Arcade lets you view digital photos individually or as a slide sho w, from any available drive on your comput er. Click the Album button on the Arcade Home page to show the Albu m main page. The content area on the right shows both indi vidual pictures and folders.
54 English To add background music to a slide show , click on the "Slide Show Music" option. The Slide Sho w Music page will ask you to choose music from your personal music library. Click Load Default Settings to return your settings to their default values.
55 English Note: For more details on editing vid eo and all the associated features, please refer to the Acer Arcade help m enu. Music For convenient access to your music collectio n, click Music on the Arcade homepage to open the M usic homepage. Select the folder, CD or category that con tains the music you want to listen to.
56 English It is also possible to burn combo CD/DVDs with m usic, photos, and film all in one. The possibilities are endless! For specific details about each of these optio ns, click the Help button to open the Arcade help menu.
57 English Acer Arcade Deluxe (for selected models) Note: Acer Arcade Deluxe is available for systems with Windows Media Center. Acer Arcade Deluxe extends the capab ilities of your Windows Media Cent.
58 English Remote control (for selected models) If your computer is bundled with a remote control for use wiht the Arcad e Deluxe software, the table below explains the functions.
59 English Remote functions *TeleText regions only. # Item Description 1 Play Play selection 2 Record Record TV 3 Rewind Reverse playback or go to previous picture 4 Skip Backward Skip a section bac k.
60 English Starting Acer Arcade Deluxe You can run the Acer Arcade Deluxe u tilities directly from Windows Media Center. To do this, scroll up/down from the Main page to view the Acer A rcade Deluxe utilities list and left/right to selec t a utility.
61 English Taking your notebook PC with you This section gives you tips and hin ts to consider when moving around or traveling with your comp uter. Disconnecting from the desktop Follow these steps to disconnect your computer from external accessories : 1 Save any open files.
62 English Note: If the Sleep indicator is of f, the computer has entered Hibernation mode and is turned of f. If the power indicator is off but the Sleep indicator is on, the compu ter has entered Sleep mode. In both cases, press and release the power button to turn the computer back on.
63 English Special considerations Follow these guidelines to protect yo ur computer while traveling to and from work: • Minimize the effects of temperature changes by keeping th e computer with you.
64 English Special considerations In addition to the guidelines for taking the co mputer home, follow these guidelines to protect your comp uter while traveling: • Always take the computer as carry-on luggage. • If possible, have the computer inspected by hand.
65 English Securing your computer Your computer is a valuable investment that you need to take care of. Learn how to protect and take care of your compu ter.
66 English Entering passwords When a password is set, a password prompt appears in the center of the display screen. • When the Supervisor Password is set, a prompt appears when yo u press < F2 > to enter the BIOS utility at boot-up. • Type the Supervisor Password an d press < Enter > to access the BIOS utility.
67 English Expanding through options Your notebo ok PC offers you a complete mo bile computi ng experien ce. Connectivity options Ports allow you to connect peripheral de vices to your computer as you would with a desktop PC. For instru ctions on how to connect different external devices to the computer, read the following section.
68 English Built-in network feature The built-in network feature allows you to con nect your computer to an Ethernet-based network. To use the network feature, connect an Ethernet cab le from the Ethernet (RJ-45) port on the chassis of the comp uter to a network jack or hub o n your network.
69 English IEEE 1394 port The computer's IEEE 1394 port allows you to connect to an IEEE 1394- compatible device like a video camera or dig ital camera.
70 English ExpressCard The ExpressCard is the newest version of th e PC Card. It is a smaller and faster interface that further enhances the usability and exp andability of your computer. ExpressCards support a vast number of expansion options, including flash memory card adapters, TV-tuners, Bluetooth co nnectivity and IEEE 1394B adapters.
71 English Installing memory Follow these steps to install memory: 1 Turn off the computer, unplug the AC adapter (if connected) and remove the battery pack. Then turn the computer over to access its base. 2 Remove the screws from the memory co ver; then lift up and remove the memory cover.
72 English BIOS utility The BIOS utility is a hardware configuration program built into your computer 's BIOS. Your compu ter is alrea dy properly c onfigured a nd optimize d, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run it.
73 English Using software Playing DVD movies When the DVD drive module is installed in the optical drive bay, you can p lay DVD movies on your computer. 1 Eject the DVD disk. Important! Whe n you launch the DVD pl ayer for the first time, the program asks you to enter the re gion code.
74 English Power management This computer has a built- in power management unit that monitors system activity. System activity refers to any ac tivity involving one or more of the following devices: keyboard, m ouse, hard disk, peripherals connected to th e computer , and video memory.
75 English Acer eRecovery Management Acer eRecovery Management is a tool to quickly backup and restore the system. You can create and save a ba ckup of th e current system configuration to hard disk, CD or DVD. You can also backu p/restore the factory default image, and reinstall applications and drivers.
76 English Burn backup disc Using the Burn Disc page of A cer eRecovery Managem ent, you can burn the factory default image, a user backup image, the c urrent system configuration, or an application backup im age to CD or DVD.
77 English English Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a pro blem occurs. Solutions to more serious problems require openin g up the computer. Do not atte mpt to open the computer yourself; co ntact your dealer or authorized service center for assistance.
78 English If you still encounter problems after going thro ugh the corrective measures, please contact your dealer or an authorized service c enter for assistance.
79 English English Regulations and safety notices FCC notice This device has been tested and fo und to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
80 English and (2) this device must accept any interference received, inclu ding interference that may cause undesired ope ration. Notice: Canadian users This Class B digital apparatus complies with Ca nadian ICES-003.
81 English English Your telephone company may make chang es in its facilities, equipment, operations, or procedures that could a ffect the proper functioning of your equipment. If they do, you will be notified in ad vance to give you an opportunity to maintain unin terrupted telephone service.
82 English Notice for New Zealand 1 The grant of a Telepermit for any item of terminal equ ipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its netw ork. It indicates n o endorsement of the product b y Telecom, nor do es it provide any sort of warranty .
83 English English Laser compliance statement The CD or DVD drive used with this computer is a laser p roduct. The CD or DVD drive's classification label (sho wn below) is located on the drive. CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WH EN OPEN.
84 English Radio device regulatory notice Note : Below regulatory information is for mo dels with wireless LAN and/o r Bluetooth on ly. General This product complies with the radio fre quency and safety standards of any country or region in which it has been approved for wireless use.
85 English English wireless mouse/keyboard) • EN301 511 V9.0.2:2003 (Applied to models with 3G function) • EN301 908-1 V2.2.1:2003 (A pplied to models with 3G function).
86 English List of applicable countries EU member states as of May 2004 are: Belgium, Denmark, Germ any, Greece, Spain, France, Ireland, Italy, Luxemb ourg, the Netherlands, Austria, Portugal, Finland, Sweden, United Kingdom Estonia, Latvia, Lithuania, Poland, Hungary, Czech Republic, Slovak Rep ublic, Slovenia, Cyprus and Malta.
87 English English 2 This device is restricted to indoor us e due to its operation in the 5.15 to 5.25 GHz frequency range. FCC requires this prod uct to be used indoors for the frequency range 5.15 to 5.25 GHz to reduc e the potential for harmful interference to co-channel Mo bile Satellite systems.
88 English Federal Communications Comission Declaration of Conformity This device complies with Part 15 of the FCC R ules. Operation is subject to the following two conditions: (1) This d evice may not cause harmful interference, and (2) This device must ac cept any interference received, including interference that may cause undesired operation.
89 English English We , Acer Computer (S hanghai) Limited 3F, No. 168 Xizang medium road, Huangpu District, Shanghai, China Contact Person: Mr. Easy Lai Tel: 886-2-8691-3089 Fax: 886-2-8691-3000 E-mail: easy_lai@acer.
90 English LCD panel ergonomic specifications Design viewi ng distance 500 mm Design inclination angle 0.0° Design azimuth angle 90.0° Viewing direction range class Class IV Screen tilt angle 85.
91 English Index A AC adapter caring for xiv audio 34 adjusting the volume 34 troublesh ooting 40 B battery pack battery-low warning 47 caring for xv characteristics 44 charging 46 checking charge lev.
92 English memory installing 71 messages error 77 modem 67 N network 68 Notebook Man ager hotkey 31 num lock 29 on indicator 25 numeric keypad embedded 29 P password 65 types 65 ports 67 printer troub.
Een belangrijk punt na aankoop van elk apparaat Acer 4920 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Acer 4920 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Acer 4920 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Acer 4920 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Acer 4920 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Acer 4920 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Acer 4920 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Acer 4920 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
