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10707 Stancliff Road Phone (281) 933-7673 Houston, Texas 77099 WWW.ROSE.COM TM Keyboard-video-mouse matrix s w itch with on-screen display ULTRAMATRIX 2xE/4xE INSTALLATION AND OPERATIONS MANUAL.
LIMITED WARRANTY Copyright Rose Electronics 1990 – 2002. All rights reserved. No part of this manual may be reproduced, stor ed in a retrieval system, or transcribed in any form or any means, electronic or mec hanical, including photocopying and recording, without the prior written permission of Rose Electronics.
FCC/IC STATEMENTS, EU DECL ARATI ON OF CONFORMITY FEDERAL COMMUNICATIONS COM MISSION AN D IND USTRY CANADA RADIO-FREQUENCY INTERFERE NCE STATEMENTS This equipment generates, use s, and can radiate rad.
TABLE OF CONTENTS Contents Disclaimer............................................................................................... 1 About this manual .................................................................................. 1 Introduction.
Figures Figure 1. UltraMatri x "E" series models ................................................ 5 Figure 2. Ex pansion card ...................................................................... 8 Figure 3. Single Un it configur ation ....
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INTRODUCTION ULTRAMATRIX E-SERIES MANUAL 1 Disclaimer While every precaution has been taken in the preparation of this manual, the manufacturer assumes no responsibility for errors o r omissions. Neither does the manufacturer assume an y liability for damages resulting from the use of the i nformation contained herein.
ULTRAMATRIX E-SERIES MANUAL 2 Rose Electronics UltraMat rix switches are designed to meet your switching needs, wh atever your system demands are, one user or multiple users, one computer or hu ndreds.
ULTRAMATRIX E-SERIES MANUAL 3 On-screen display technology The UltraMatrix video pops-up over the computer application display or is automatically generated. Easy to use menus guide you th rough the configuration pro ce ss. The connection status for a ll computers can be displayed.
ULTRAMATRIX E-SERIES MANUAL 4 Cable requirements The cable requirements for your sy stem will vary depending on the types of CPUs connected to the Ul traMa trix switch and the equipment used for the KVM station.
MODELS ULTRAMATRIX E-SERIES MANUAL 5 UltraMatrix 2xE models UltraMatrix 2xE – Rear panel Model number EP2-2X4U/E EE2-2X4U/E EP2-2X8U/E EE2-2X8U/E EP2-2X16U/E EE2-2X16U/E UltraMatrix 4xE models UltraMatrix 4xE – Rear panel Model number EP4-4X4U/E2 EE4-4X4U/E2 EP4-4X8U/E2 EE4-4X8U/E2 EP4-4X16U/E2 EE4-4X16U/E2 Figure 1.
OVERVIEW ULTRAMATRIX E-SERIES MANUAL 6 System Overvi e w The UltraMatrix switch is designed with the latest in KVM switching technology. It has the capability and flexibility to configure to most keyboards, video monitors, mice, servers and computers.
ULTRAMATRIX E-SERIES MANUAL 7 Computers The computers that will be connec ted to the UltraMatrix must be compatible with the UltraMatrix model. The PC model can connect to standard PC’s and Unix sy stems. The multi-platform model can connect to PC’s, Unix systems, Sun systems, and USB.
ULTRAMATRIX E-SERIES MANUAL 8 The 4xE model can have two expansion card s installed. The bottom expansion card transmit s the signals for KVM 1 and 2; the top expansion card transmit s the signals for KVM 3 and 4. If an expansion card is permanently removed, a terminat or and cover plate must be installed.
ULTRAMATRIX E-SERIES MANUAL 9 Cabling KVM stations, computers and serv ers are easily conn ected to the UltraMatrix switch with the proper cable s. Provide adequate strain relief for the CPU, KVM, and expansion cable s to relieve excess tension on the connectors.
ULTRAMATRIX E-SERIES MANUAL 10 Site planning Organizing your site and plannin g t he placement of the computers, the KVM stations, and the UltraMatrix sw itches is a key part in the installation and configuration pro ce ss. Care shoul d be taken when connecting the computers, KVMs, and the UltraM atrix switches.
INSTALLATION ULTRAMATRIX E-SERIES MANUAL 11 Switch Installation – Single Unit The basic installation of a single UltraM atrix switch is an easy and straightforward procedure. Perform the below step s for all com puters that will be connected. It is re commended that all computers be powered off.
ULTRAMATRIX E-SERIES MANUAL 12 Perform the following installation steps for each comp uter that will be connected to the UltraMatrix. Sequentially connect the comp uters starting with computer #1. STEPS: (See Figure 3 for an example of a single Unit installation) (Refer to the troubleshooting section for help if need ed) 1.
ULTRAMATRIX E-SERIES MANUAL 13 8. When all computers are connect ed and operating properly, change the “Maximum computers” value from the default value of 64 to the correct number of computers connec ted to the single Unit. This will limit the scanning function to the actual number of computers that are connected.
ULTRAMATRIX E-SERIES MANUAL 14 Switch Installation – Multiple units – “BUS” topology A “BUS” configuration is usually us ed when all the use rs a re connected to the KVM ports on Unit #1. In a “BUS” configuration, (Figure 4) th e video path is from the last Unit in the configuration to the first Unit (“OUT” to “IN”).
ULTRAMATRIX E-SERIES MANUAL 15 To start, identify the following prior to installation: 1. Which UltraM atrix will be #1, #2, and so on. 2. Which compu t er will be #1, #2, and so on. 3. Which compu t ers do not use a PC2 keyboard or a PS/2 mouse. 4. Which Unit and CPU p ort each computer will be con nected to.
ULTRAMATRIX E-SERIES MANUAL 16 d. Select “System” and press [Enter]. e. Next, select “Starting computer number ” and p ress [Enter]. An input box will display for a new starting comp uter number. Enter the correct “Starting comput er” nu mber fo r this Unit (See page 15) and press [Enter] .
ULTRAMATRIX E-SERIES MANUAL 17 7. Apply power to the next unit to bus in, then connect an expansion cable (IN THIS ORDER); (Lower and upper expan si on cards on the 4xE model) From: Unit #2’s “OUT” expansion card con nector To: Unit #1’s “IN” expansion card conne ctor.
ULTRAMATRIX E-SERIES MANUAL 18 15. Switch the KVM station to CPU po rt # “x” (starting with x =1) by pressing and releasin g the left control [Ctrl] key and wi thin 2 seconds, type in 1 (or the CPU po rt # b eing configured) and press [Enter]. A connection dialog box will display.
ULTRAMATRIX E-SERIES MANUAL 19 Switch Installation – Multiple units – “RING” topology A “RING” configuration is usually used when the u sers are connected to different UltraMatrix switches and nee d access to all computers.
ULTRAMATRIX E-SERIES MANUAL 20 To begin setting up your system in a “RING” configuration, perform steps 1 – 13 as outlined in setting up a “BUS” configuration.
ULTRAMATRIX E-SERIES MANUAL 21 9. Verify that the keyboard, video, and mo use o n the connected computer function properly before p ro ce eding. 10. Switch the K VM station to the next sequential CPU port as explained in step 6 and perform steps 7 – 9 for this co mputer and for the remaining computers.
ULTRAMATRIX E-SERIES MANUAL 22 Switch Installation – Multiple units – “Split-BUS” topology A “Split Bus” configuration is usually used when the users are connected to the first and last Ul traMatrix switch and need access to all connected CPUs.
ULTRAMATRIX E-SERIES MANUAL 23 e. Next, select “Starting computer number ” and p ress [Enter]. An input box will display for a new starting comp uter number. Enter the correct “Starting comput er” nu mber fo r this Unit (See page 15) and press [Enter] .
ULTRAMATRIX E-SERIES MANUAL 24 8. Verify on the status screen that the next block of system CP U ports from Unit #2 is recognized. If Unit #2 is a 16-p ort switch, computers 17-20, 21-24, 25-28, and 29-32 will be highlighted. 9. Sequentially apply power then connect the expansio n cables to the remaining switche s as explained in steps 7 and 8.
ULTRAMATRIX E-SERIES MANUAL 25 16. Pre-configure the CPU port, if needed, as outlined in steps 4a-f on page 12 if the computer being conne cted does not use a PC2 type keyboard or PS/2 mouse (def aults). Pre-configure the CPU port before connecting the computer.
CONFIGURATION MENUS ULTRAMATRIX E-SERIES MANUAL 26 Menu structure UltraMatrix Menu Structure System settings Computer name KVM name User name Configure password Keyboard Resolution Password Starting c.
ULTRAMATRIX E-SERIES MANUAL 27 Main Menu Use up/down arrow keys to choose selection then press the Enter key or the Escape key to exit Configure password,box numbe r,keyb oards settings,appe arance Figure 7. Main configuration menu Save the changes made to any menu.
ULTRAMATRIX E-SERIES MANUAL 28 Configure System menu Configure system System setti n gs Configure password ******** Starting computer number 1 Maximum computers 64 Keyboard settings PC keyboard rate (.
ULTRAMATRIX E-SERIES MANUAL 29 Starting computer number (Default: 1) The “Starting computer number” defin es to the system, the first CPU port number for a particul ar UltraMatri x switch that is configured in an expanded topology. (See page 15) Switch #1’s starting computer num ber is always 1.
ULTRAMATRIX E-SERIES MANUAL 30 Sun keyboard language (Default: US) Determines the response to a Sun computer’ s que ry for the keybo ard language type used. To change the Sun keyboa rd language type, select it and press [Enter]. A selection box will display showing th e supported Sun language choices.
ULTRAMATRIX E-SERIES MANUAL 31 Screen saver time (seconds) (Default: 1800 seco nds) Determines the period of keyboard or mouse inactivity before activating the screen saver. To change the screen saver time, select it from the menu and press [Enter]. An input box will display to enter a new screen saver time.
ULTRAMATRIX E-SERIES MANUAL 32 Configure Computer menu Configure computer Computer name Keyboard Mouse 1 Computer 1 PC2 PS/2 2 Computer 2 PC2 PS/2 3 Computer 3 PC2 PS/2 4 Computer 4 PC2 PS/2 5 Compute.
ULTRAMATRIX E-SERIES MANUAL 33 Keyboard (Default: PC mode 2) To change the keyboard type for a selected computer or co nfigure the CPU port for a serial device, use t he up/ down arro w keys to select the computer whose keybo ard needs changing. Use the right arrow key to select the keyboard field and pre ss [Ente r].
ULTRAMATRIX E-SERIES MANUAL 34 Configure KVM menu Configure KVM ID BUS KVM name Resolution Start User 1 1 KVM station 1 640x480@60 0 User 1 2 2 KVM station 2 640x480@60 0 User 1 3 3 KVM station 3 640x480@60 0 User 1 4 4 KVM station 4 640x480@60 0 User 1 Name of keyboard-video-mouse station (KVM) up to 16 characters Figure 10.
ULTRAMATRIX E-SERIES MANUAL 35 Resolution (Default: 640x480@60H z) Selects the resolution and scan rate of t he on-screen display when no attached computer video is present. If a computer video is sho wn, the detected video resolution from the connected computer is used.
ULTRAMATRIX E-SERIES MANUAL 36 The configure user, profile, and group feature s provid e a flexible and reliable security set-up for your sy stem. Configure User menu Configure User User name Password.
ULTRAMATRIX E-SERIES MANUAL 37 and password to gain access to the KVM station. To assign or change a user password, select the use r , then the password field and press [Enter]. An input box will display. Type in a password for the selected user and press [Enter].
ULTRAMATRIX E-SERIES MANUAL 38 Configure Profile menu Configure Profile Name Access Mode Share Scan Logout Profil 1 Group 1 Share 2 5 240 Profil 2 Group 2 Share 2 5 240 Profil 3 Group 3 Share 2 5 240 .
ULTRAMATRIX E-SERIES MANUAL 39 Mode (Default: Share) Assigns 1 of 4 modes to a profile. To change the mo d e, select the profile to change the mode, then sele ct the mode to change and press [Enter]. A selection box will display. Select the mode needed an d press [Enter].
ULTRAMATRIX E-SERIES MANUAL 40 Logout (Default: 240 minutes) This setting disconnect s an d logs o ut a user after the set period of no keyboard or mouse activity. To change the logout value, sele ct the profile, then the logout time to change and press [Enter].
ULTRAMATRIX E-SERIES MANUAL 41 Configure Group menu Configure Group Computer Group 1 1 Computer 1 + + + + + + + + + + + + + + + + + 2 Computer 2 + + + + + + + + + + + + + + + + + 3 Computer 3 + + + + .
ULTRAMATRIX E-SERIES MANUAL 42 System Status display System Status Computers Power Pos Ver KVM CPU User Status 1-4 1 21C PC 1 User 1 Share mode 5-8 2 21C PC 2 User 2 Share mode 9-12 3 21C PC 3 User 3 .
ULTRAMATRIX E-SERIES MANUAL 43 Pos (Position) Displays the slot where a CPU card in the system is i nstalled for a given switch. Slot 1 is the bottom CP U card; slot 2 is the top CPU card for the 2xE model, slot 4 is the top CPU card for the 4xE model.
ULTRAMATRIX E-SERIES MANUAL 44 Save menu UltraMatrix version MX21C Rose Electronics Copyright 1990-2002 Main Menu Configure System Computer KVM User Profile Group Language Status Save Exit Use up/down.
OPERATION ULTRAMATRIX E-SERIES MANUAL 45 User operating instructions The following instructions appl y to all UltraMatrix s witches. This section explains the operating functions of the on-screen di splays, the login procedure, connect pr ocedure and other command s needed to easily use the UltraMatrix switch and its capabilities.
ULTRAMATRIX E-SERIES MANUAL 46 Keyboard commands (continued) Command Key Sequence Description Send Null Byte [Ctrl] N Sends a null byte to the CPU’s PS/2 mouse port. Use this command if the PS/2 mouse gets “out of sync”. Reset Mouse (NT or Unix systems only) [Ctrl] O (not zero) Rese ts the currently selected NT or Unix computers PS/2 mouse.
ULTRAMATRIX E-SERIES MANUAL 47 To access the “Computer select” me nu, press and release the left [Ctrl] key, then press the [Esc] key. The computer select menu shown in Figure 17 will display. Use t he up/down arrow keys and the page up/page down keys and select the computer to switch to and pre s s [Enter].
ULTRAMATRIX E-SERIES MANUAL 48 Figure 18. Connection successful message Figure 19. Connection failed message Figure 20. Disconnect message See Appendix H.
SERIAL PORT ULTRAMATRIX E-SERIES MANUAL 49 Serial port usage (RS232) The following procedure for establi shing a connection from your standalone computer or Notebook computer to the UltraMatrix switch’ s serial port uses Windows HyperTerm inal™. Refer to your use rs manual if a different communication program is being use d.
ULTRAMATRIX E-SERIES MANUAL 50 Click “OK” when all values have been entered. The HyperTe rminal dialog box will display and inform ation can be exch anged with the UltraMatrix switch properly. You can sa ve this setup so the next time its needed, you can select the ICON wi th the name you gave it and these settings will already be established.
ULTRAMATRIX E-SERIES MANUAL 51 Serial menu options Option 3, 4 and 5 are not available when using a display terminal. Option 1. Change Starting Computer (From car d #1 only) Select this option to change the starting comp uter n umber. To change the current value press 1; a prompt will display, as shown below.
ULTRAMATRIX E-SERIES MANUAL 52 It is recommended that this procedure be done o n Ult raMatrix #1, RS232 port #1. (Lower right RJ12 connector) To load a flash upgrade file, type 3 in the Enter choice field of the serial options menu.
ULTRAMATRIX E-SERIES MANUAL 53 Option 4. Send this Unit’s Ma in Program to other Units. Option 5. Send this Unit’s Kernel to other Units. The main program or kernel prog ram updates (Option 3) only have to be done on one port.
ULTRAMATRIX E-SERIES MANUAL 54 Selecting option 6 restores the CPU card to its original factory configuration. The following message a ppea rs: When the factory defaults have been restore d, the followin g message is displayed: The serial options menu is then displaye d, indicatin g that this CPU board has been reset to the factory defaults.
ULTRAMATRIX E-SERIES MANUAL 55 Switching using the serial port From any RS232 port on any switch, you can swit ch any KVM station in the system to any computer. Conne ct a serial cable to the RS232 port on any UltraMatrix and to the COM port on the standalone computer.
SERIAL DEVICE SUPPORT ULTRAMATRIX E-SERIES MANUAL 56 Serial device support The serial feature is available on the multi-platform m odels only with an OSD (on-screen-display) chips revisio n of O5.2 or greater, firmware program MXP21C or grea t er and kernel MXK20 or greater.
ULTRAMATRIX E-SERIES MANUAL 57 Configure Computer Computer name Keyboard Mouse 1 Computer 1 PC2 PS/2 2 Computer 2 Serial 9600,N,8,1 3 Computer 3 PC2 PS/2 4 Computer 4 PC2 PS/2 5 Computer 5 PC2 PS/2 6 .
SERVICE ULTRAMATRIX E-SERIES MANUAL 58 Service Information Maintenance and Repair This Unit does not contain any inter nal user-servicea b le parts. In the event a Unit needs repair or maintenan ce, you must first obtain a Return Authorization (RA) number from Ro se Electronics or an authorized repair center.
SAFETY ULTRAMATRIX E-SERIES MANUAL 59 Safety This UltraMatrix switch has been tested for co nformance to safety regulations and requireme nts, and ha s been certified for international use. Like all electronic equipment, the UltraMatrix switch sho uld be used with care.
ULTRAMATRIX E-SERIES MANUAL 60 Safety and EMC Regulatory Statements Safety Information Documentation reference symbol. If the produ ct is marked with this symbol, refer to the product documentation to get more information about the product. WARNING A WARNING in the manual denotes a hazard that can cause injury or death.
ULTRAMATRIX E-SERIES MANUAL 61 Safety and EMC Regulatory Statements Informations concernant la sécurité Symbole de référence à la documentation. Si le produit est marqué de ce symbole, reportez-vous à la documentation du produit afin d’obtenir des informations plus détaillées.
TROUBLESHOOTING ULTRAMATRIX E-SERIES MANUAL 62 Troubleshooting Computer does not boot, keyboard or mouse error receiv ed CPU cable is loose. Re-seat cable and hit F1 to conti nue or reboot computer. Wrong cable plugged in. Keyboar d and mouse cables reversed.
ULTRAMATRIX E-SERIES MANUAL 63 Mouse does not move The UltraMatrix turned off after or not attached when computer booted or application began usi ng mou se. Exit and re-enter application using mouse or issue reset comman d. PS/2 mouse was not attached when the UltraMat rix powe red up or has been detached and re attache d.
APPENDICES ULTRAMATRIX E-SERIES MANUAL 64 Appendix A. Initial factory default settings Function Setting Default value System Password None Starting Computer Number 1 Maximum Computer 64 PC k eyboard r.
ULTRAMATRIX E-SERIES MANUAL 65 Appendix B. General specifications Specification UM-2x E (4/8/16 CPU Ports) UM-4xE (4/8/16 CPU Ports) 4/8 port 16.7 x 4.85 x 1.75 in. 42.4 x 12.3 x 4.4 cm. 16.7 x 4.85 x 3.50 in. 42.4 x 12.3 x 8.9 cm. Dimen- sions 16 port 16.
ULTRAMATRIX E-SERIES MANUAL 66 Appendix C. Parts and cables KVM Cables Part number Description CAB–CX0606Mnnn Coax – VGA/PS2 Kbd/Mouse CAB–WX0606Mnnn Standard – VGA/PS2 Kbd/Mouse CAB–CXV0800.
ULTRAMATRIX E-SERIES MANUAL 67 Appendix D. Status Connect / Failure Rea son Summary Reason Description Action Can’t Find Computer Unable to communicate to the computer that’s being connected to. Change invalid starting computer number, incorrect expansion cable placement or power up expansion Unit.
ULTRAMATRIX E-SERIES MANUAL 68 Appendix E. Disconnect Status Re asons Reason Description Action No Response Disconnect communication error. Cycle power on the Unit where the CPU being connecte d is attached . Private Mode Cancel User disconnected from computer because another user has connected in Private Mode.
ULTRAMATRIX E-SERIES MANUAL 69 Appendix F. KVM placement / conflicts In an expanded system with multiple UltraMatrix switches, no user conflicts will occur provided the KVM stations are on different KVM ports.
ULTRAMATRIX E-SERIES MANUAL 70 Appendix G. Pass word jumper If the configuration password is ever forgotten, the UltraMatrix switch has a special “Password” reset jumper on the CPU card. This jumper is labeled JP31 on all models. To use this jump er to bypass the password, perform the following: 1.
ULTRAMATRIX E-SERIES MANUAL 71 Appendix H. Diagnostic check / error messag es The power on diagnostic screen t hat appears when the UltraM atrix switch is first turned on, checks the swit ch an d provides the information shown on the screen. Diagnostic Description Kernel version Indicates the version ID of the kernel program.
ULTRAMATRIX E-SERIES MANUAL 72 Configuration Reports the results of checksum calculations of configuration memory. Any results other than GOOD terminates the diagnosti c sequence, indicating a hardware failure. Board number Indicates Unit slot number (1-4) of the KVM or serial port where the di agnostics are reported .
ULTRAMATRIX E-SERIES MANUAL 73 Kernel halt error messages Message Description BAD Address = nn Kernel memory is corrupt, hardware failure. Resetting to factory defaults A memory error is detected during a read from configuration memory. This also indicates a hardware failure, but the system may continue to initia lize successfully.
ULTRAMATRIX E-SERIES MANUAL 74 Appendix I. Video distance table The limitation on driving distance is usually due to the quality of the video. The table below shows the distances, re solution and quality of video that can be expected. Lette rs shows the cabl e type, and a number that refers to the quality of the video, as described below.
ULTRAMATRIX E-SERIES MANUAL 75 Appendix J. Rack mount The optional rack mount kit includes the followin g items: Two black anodized mounting bra c kets.
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