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CLP-775 Series Color Laser Printer User’s Guide imagine the possibilities Thank you for purchasing a Samsung product..
Copyright _ 2 copyright © 2011 Samsung Electronics Co., Ltd. All rights reser ved. This user’s guide is provided for informat ion purpose s only. All information inclu ded herein is subject to change without notic e. Samsung Electronics is not responsible for an y direct or indirect damages, arising from or related to use of this user’s guide.
Safety information _ 3 safety information These warnings and precautions are included to prevent injury to you and others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine.
Safety information _ 4 Caution Operating method Caution • If the machine gets overheated, it releases smoke, makes strange noises, or generates an odd odor, immediately turn off the power switch and unplug the machine. • The user should be able to access the power outlet in case of emergencies that might require th e user to pull the plug ou t.
Safety information _ 5 Installation / Moving Warning Caution Be care when replacing paper or removing jammed paper. ► New paper has sharp edges and can cause painful cuts. This machine's power interception device is the power cord. ► To switch off the power supply, remove the powe r cord from the electrical outlet.
Safety information _ 6 Maintenance / Checking Caution Supply usage Caution Unplug this product from the wall outlet before cleaning the inside of the machine. Do not clean the machine with b enzene, paint thinne r or alcohol; do not spray water directly into the machine.
Regulatory information _ 7 regulatory information This machine is designed for our sound environment and certified with several regulatory statements. Laser safety statement The printer is certified in the U.
Regulatory information _ 8 Power saver Recycling China only Correct Disposal of This Product (Waste Electrical & Elec tronic Equipment) (Applicable in the Europ ean Union and other European countries with separate collection systems) The United States of America only Dispose unwanted electronics through an approved recycl er.
Regulatory information _ 9 Correct disposal of ba tteries in this product (Applicable in the Europ ean Union and other European countries with separate battery return systems.) Radio Frequency Emissions FCC Information to the User This device complie s with Part 15 of the FCC Rules.
Regulatory information _ 10 Taiwan only Russia only Turkey only Replacing the Fitte d Plug (for UK Only) Important The mains lead for this machine is fitted with a standard (BS 1363) 13 amp plug and has a 13 amp fuse. When yo u change or exami ne the fuse, you must re-fit the correct 13 amp fuse.
Regulatory information _ 11 Important warning: If the wires in the mains lead do n ot match the colors marked in your plug, do the followi ng: You must connect the green and yellow wire to the pin marked by th e letter “E” or by the safety ‘Earth symbol’ or colored green and yellow or green.
Regulatory information _ 12 Regulatory Compliance Statements Wireless Guidance Low power, Radio LAN type devices (radi o frequency (RF) wireless co mmunicatio n devices), operating in th e 2.4 GHz/5 GHz Band, m ay be present (embedded) in your printer system.
Regulatory information _ 13 China only.
About this user’s guide _ 14 about this user’s guide This user’s guide provides information about basic understanding of the machine as well as detailed explanation on each step during actual usage. Valuable for both novice and professio nal users can refer to this as a guide for installing and using the machine.
About this user’s guide _ 15 Finding more information You can find information for setting up and using your machine fr om the following resources, ei ther as a print-out or on screen .
Features of your new product _ 16 features of your new product Your new machine is e quipped with a number of special features that improv e the quality of the documents you print.
Features of your new product _ 17 Features by Model The machine is designed to support all of your do cument needs fr om printing to more advanced networking solutio ns for your busi ness. Features by model include: ( ● : Included, ○ : Optional) Features CLP-775 Series USB 2.
Introduction _ 18 1. introduction These are the main com ponents of your machine: This chapter includes: • Machine overvie w • Control panel overview • Understanding the con trol panel • Turni.
Introduction _ 19 Rear view 1 Control board cover 6 Network port 2 Power receptacle 7 USB port 3 Power-switch 8 External device interface (EDI) a a. External device interface for Samsu ng and third party solutions. 4 Handle 9 IEEE 802.11 b/ g/n Wireless LAN b b.
Introduction _ 20 Control panel overview 1 Display Shows the current status and prompts during an operation . 2 Toner colors Show the status of each toner cartridge. (S ee "Understanding the control panel" on page 2 1.) 3 (Menu) Enters menu mode and scrolls through the avail able menus.
Introduction _ 21 Understanding the control panel Status LED The color of the stat us LED indica tes the machine's cu rrent status . Check the message on the display. Follow th e instructions in the message or refer to troubleshooting part. (See "Unders tanding displ ay messages" on page 73 .
Getting started _ 22 2. getting started This chapter gives you step-by-step instructions for setting up the USB connected machine and software. This chapter includes: • Setting up the hardware • S.
Getting started _ 23 System requirements Microsoft ® Windows ® • Internet Explorer 6.0 o r higher is the minimum requirement fo r all Windows operating systems. • Users who have administrator ri ghts can install the softw are. • Windows Termi nal Services is co mpatible with your machine.
Getting started _ 24 you to choose which programs to install. • Only use a USB cable no longer than 3 meters (118 inches ). Windows 1. Make sure that th e machine is conne cted to your co mputer and powere d on. If the “ Found New Hardware Wizard ” appears during the installation procedure, click Cancel to close the window.
Getting started _ 25 You must log in as a super user (root) to install the machine software. If you ar e not a super user, ask your system administrator. 3. From the Samsung website, down load the Unified Lin ux Driver package to your co mputer. 4. Right click the Unified Linux Driver package and extract the package.
Network setup _ 26 3. network setup This chapter gives you step-by-step instructions for setting up the ne twork connected machine and software. This chapter includes: • Network environment • Intr.
Network setup _ 27 1. Press on the control panel. 2. Press up/down arrow to highlight Network and press OK . 3. Pre ss up/down arrow to highlight Network Configuration and press OK . Using th is Network Con figuration Report , you can find your machine MAC address and IP address.
Network setup _ 28 1. Open / opt / Samsung / mfp / share / utils /. 2. Dou ble-click the SetIPApplet.html file . 3. Cli ck to open the TCP/IP configuration window. 4. Enter the machine’s n ew information into the configuration windo w. In a corporate intranet, you may need to have this information assigned by a network manager before proceeding.
Network setup _ 29 window appears. 6. Follow the instructio ns in the insta llation window. Silent installation Mode Silent installation mode is an in stallation method that does not require any user intervention. Once you start the installa tion, the machine dri ver and software are automatically in stalled on you comp uter.
Network setup _ 30 Language code Macintosh 1. Make sure that the machine is connected to your network and powered on. Also, your machine ’s IP address should have been set. 2. Insert the supplied software CD into your CD-ROM drive. 3. Double-click the CD-ROM icon that appears on your Macintosh desktop.
Network setup _ 31 as the default machine. 19. Click Add . If the printer driver does not work prop erly, uninstall the driver and reinstall it . Follow steps below to uninst all the driver for Macintosh. a) Make sure that the machine is co nnected to your computer and powered on.
Network setup _ 32 6. Type the IP address or DNS name of the printer in the Device textbox for network-connected printers. On IBM AIX with jetdirect Queue type only DNS name is possible, numeric IP address is not allowed. 7. Queue type sh ows the connection a s lpd or jetdirect in the corresponding list box.
Network setup _ 33 4. Select the Wireless Setting and I nstallation option. • Install Now: If you have already set up the wireless netwo rk, click this button to install the machine’s dri ver to use the wireless network machine.
Network setup _ 34 15. If the test page prints out cor rectly, click Yes . If not, click No to reprint it. 16. To register as a use r of the ma chine in order to receive information from Samsung, click On-line Registration .
Network setup _ 35 below: - IP address: 169.254.133. 43 - Subnet Mask: 255.255.0.0 (Use the comp uter’s subnet mask.) - Gateway: 169.254.133. 1 9. When the wirel ess network settings are completed, disconnect the USB cable between the computer and machine.
Network setup _ 36 If the IP address assignment method is D HCP, check if DHCP is shown in the window. If it shows Static, click Change TCP/IP to change the assignment method to DHCP. • For the Static method If the IP address assignment method is Static, check if Static is shown in the window.
Network setup _ 37 • For the Static method If the IP address assignment method is Static, check if Static is shown in the Wireless Network Setting Confirm window. If it shows DHCP, click Change TCP/IP to enter the IP address and othe r network configuration va lues for the machine.
Network setup _ 38 For example, 3. Click Login on the upper right of the SyncThru™ Web Servi ce website. 4. Type in the ID and Password then click Login . • ID: admin • Password: sec00000 5. When the SyncThru™ Web Service window opens, click Network Settings .
Network setup _ 39 IPv6 configuration IPv6 is supported properly only in Windows Vista or higher. Activating IPv6 1. Connect your machine to the network with a network ca ble. 2. Turn ed on the machine. 3. Pr ess on the control panel. 4. Pre ss up/down arrow to highlight Network and press OK .
Basic setup _ 40 4. basic setup After installation is complete, you may want to set the machine’s d efault settings. Re fer to the next section if you would like to set or change values. This chapter gives you step-by-step in structions for setti ng up the machine.
Basic setup _ 41 Using power saving feature When you are not using the machine for a whi le, use this feature to save power. 1. Pr ess on the control panel. 2. Pre ss up/down arrow to highlight System Setup and press OK . 3. Pre ss up/down arrow to highlight Power Save and press OK .
Media and tra y _ 42 5. media and tray This chapter provides information on how to load print media into your machine. This chapter includes: • Selecting print media • Changing the tray size • L.
Media and tra y _ 43 3. Flex or fan the edge of the paper stack to separate the pages before loading papers. To keep paper wit h perforated li nes from sticking toge ther when printing, you must fan the sheets before feeding them into the machine.
Media and tra y _ 44 Multi-purpose tray The multi-purpose tray can hold special sizes and types of prin t material, such as postcards, note cards, and envelop es.
Media and tra y _ 45 For example, if you want to use a label, set the paper type to Label . d) Select MP Tray in pape r source, then press OK . e) Start printing in applicati on. f) After printing, cl ose th e multi-purpose tray. Printing on special media The table below shows the available special media for each tray.
Media and tra y _ 46 • To prevent transparencies from sticking to each other, do not l et the printed shee ts stack up as they are be gin printed out . • Recommended media: T ransparency for color la ser printers produce d by Xerox, such as 3R 91331(A4) and 3R 2780(Letter), are recommended.
Media and tra y _ 47 • Used paper ink must be non-flammabl e and should not adverse ly affect machine rollers. • Before you load used paper, verify that the ink on the paper is dry. During the fusing process, wet ink can come off used paper, reducing print quality.
Printi ng _ 48 6. printing This chapter explains common printing tasks. This chapter includes: • Basic printing • Changing the default print settings • Setting your machine as a default mach ine.
Printi ng _ 49 1. Change the settings as needed on each ta b. 2. Enter a name for the item in the Presets input box. 3. Click ( Add ). When you save Presets , all current driver settings are saved. Select more options and click ( Update ), settings will be added to the Presets you made.
Printi ng _ 50 Understanding special printer features You can use advanced printi ng feat ures when using your machine. To take advantag e of the printer fe atures provi ded by your printe r driver, click Pr operties or Preferences in the application’s Print window to chang e the print settings.
Printi ng _ 51 Watermark ( Creating a watermark ) 1 To chan ge the print settings from your software application, access Printing Preferences. 2 Click the Advanced tab, select Edit from the Water mark drop-down list. The Edit Watermarks window appear s.
Printi ng _ 52 Using Direct Printing Utility (Windows only) What is Direct Printing Utility? Direct Printing Utility is a program t hat sends PDF files directly to your machine to print without having to opening th e file.
Printi ng _ 53 printing restriction feature a nd retry printing. • You cannot print PDF files that are restricted by a password. Deactivate the password feature, and retry printing. • Whether or not a PDF file can be printed using th e Direct Printing Utility program depends on how the PDF file was created.
Printi ng _ 54 1. Open an application, and select Print from the File menu 2. Select Print directly using lpr. 3. In the LPR GUI window, select the mo del name of your machine from the printer list and click Properties . 4. Change the print job p roperties using th e following four tabs displayed a t the top of the window.
Printi ng _ 55 Text tab Set the character margin, line space, or the columns of the actual print output. HPGL/2 tab • Use only black pen: To print all graphics in black. • Fit plot to page: Fit the enti re graphic into a single page. • Pen Width: Change valu e to increase the thickness of pen l ines.
Machine status and advanced featur es _ 56 7. machine status and advanced features This chapter explains how to browse t he current status of your machine, and the method of setting for the advanced machine setup. Read this chapter carefully in order to us e your machine's diverse features.
Machine status and advanced featur es _ 57 Paper Graphic System Setup Duplex To print on both sides of paper, choose the binding edge. • Off: Set this option off. • Long Edge: This item is the co nventional layout used in bookbinding. • Short Edge: Thi s item is the conventio nal layout used in calendars.
Machine status and advanced featur es _ 58 Emulation Color Network Select Form a Form overlay is images stored in the printer hard disk drive (HDD) as a special file forma t that can be printed in layers on any document. (See "Form file" on p age 89.
Machine status and advanced featur es _ 59 Job Management This menu item is avaidlable when the optional hard disk is install ed. (See "Printing with the opti o nal hard disk" on page 88.) TCP/IP (IPv4) Select appropriate prot ocol and config ure parameters to use the network environment.
Management tools _ 60 8. management tools This chapter introduces managemen t tools provided to help you make full use of your machine. This chapter includes: • Samsung AnyWeb Print • Using SyncTh.
Management tools _ 61 4. Select Enable check box to use the E-mail Notification . 5. Click Add butto n to add e-mail noti fication user. Set the recipient name and e-mail add ress(es) wi th notification items you want to receive an alert for. 6. Click Apply .
Management tools _ 62 and click on any option you wan t to know about. Advanced settings us er interface overview The advanced u ser interface is i ntended to be used by the person responsible for managing the network and machines.
Management tools _ 63 Smart Panel overview If an error occurs while operating, you can check the error from the Smart Panel. You can also launch Smart Panel manually. Changing Smart Panel ‘s settings Right-click in Linux or in Mac OS X cl ick on the Smart Panel icon and select Options .
Management tools _ 64 The printer control buttons are, as follows: • Refresh: Renews the availabl e machines list. • Add Printer: Allows you to add a new machines. • Remove Printer: Removes the sele cted machine. • Set as Default: Sets the cu rrent selected machine as a default machine.
Maintenance _ 65 9. maintenance This chapter provides information for main taining your machine and the toner cartridge. This chapter includes: • Pri nting a machine report • Monitoring the suppli.
Maintenance _ 66 the OPC drum can be expose d to light. This will cause damage to the OPC drum. Cover the OPC drum of the print cartridge with the clean paper to avoid dam aging it from the light while you clean the inside. 3. Press the green release handle to release the paper transfe r belt.
Maintenance _ 67 9. Lower the paper tra nsfer belt until it is para llel with the front cover and firmly seated. 10. Close the front cover. Ensure that the cover is securely cl osed. If the front cover is not completely closed, the machine will not operate.
Troubles hooting _ 68 10. troubleshooting This chapter gives helpful inform ation for what to do if you enc ounter an error. If your mach ine has a display screen, check the message on the displa y screen first to solve the error. If you cannot find a solution in this User's Guide or the problem consists, call for service.
Troubles hooting _ 69 of the fuser unit might be high and could damage your skin. When you open the front cover and work inside the machin e, it is highly recommend that you remove the pape r transfer belt first. Because the work you do could contaminate the paper transfer belt.
Troubles hooting _ 70 To avoid tearing the paper, pull the jammed paper out slowl y and gently. Follow the instructions in the following sections to clear the jam. In tray 1 Click this link to open an animation about clearing a jam. If paper is jammed in the paper feed ar ea, follow the next steps to release the jammed paper.
Troubles hooting _ 71 4. Pull the jammed paper out in the dire ction shown. To avoid tearing the paper, pull it out gently and slowly. 5. Close the front cover and inse rt the trays back into the machine. Printi ng automatically resumes. If the front cover is not completely closed, the machine will not operate.
Troubles hooting _ 72 2. Open the inner cover using th e handle on it. Do not touch the fuser inside the inner cover. It is hot and could cause burns! The fuse r's operati ng temperature is 180 °C (356°F). Take care when removing paper from the machine.
Troubles hooting _ 73 3. Remove the jammed paper by pulling in the direction shown. To avoid tearing the paper, p ull it out gently and slowly. 4. Holding the handle on the paper transfer belt, align it with the slots on the inside of the fron t cover.
Troubles hooting _ 74 Message Meaning Suggested solutions [ccc] toner cart. error Error: [aaa] Open/close do or The toner cartridge is wrong installed. Open and close the front cover. If the problem persists, call for service. Prepare new [ccc] toner Prepare new [ccc] toner cartridge Small amount of toner is left in the cartridge.
Troubles hooting _ 75 Prepare Fuser unit Prepare new fuser unit The life of the fuser unit will ex pired soon. Call for service. Replace Fuser unit Replace with new fuser unit The life of the fuser unit has expired. Call for service. Fuser unit Not Installed Fuser unit is no t installed.
Troubles hooting _ 76 Solving other problems The following chart lists some conditi ons that may occur and the recommended soluti ons. Follow the sugge st ed soluti ons until the problem is corrected. If the problem persists, call for service. Paper feeding problems Replace TR.
Troubles hooting _ 77 Printing problems Condition Possible cause Suggested solutions The machine does not print. The machine is not receiving power. Check the power cord connections. Check the power switch and the power source. The machine is not selected as the default machine.
Troubles hooting _ 78 Printing quality problems If the inside of the machine is dirty or paper has been loade d improperly, there might be a reduction in print quality. See th e table below to clear th e problem. Pages print, but they are blank. The toner car tridge is defective or out of toner.
Troubles hooting _ 79 Dropouts If faded areas, generally rounded, occur ran domly on the page: • A single sheet of paper may be defective. Try reprinting the job. • The moisture conten t of the paper i s uneven or the paper has moist spot s on i ts surface.
Troubles hooting _ 80 Misformed characters • If characters are improperly formed and producing hollow images, th e paper stock may be too slick. Try differ ent paper. (See "Print media specifications" on page 92.) • If characters are improperly formed and producing a wavy effect, the scanner unit may need service.
Troubles hooting _ 81 Common PostScript problems The following situations are PS lang uage specific and may occur when several printer langua ges are used. Common Windows problems Refer to Microsoft Wi ndows User’s Guide that came with your computer for further informatio n on Windows error messages.
Troubles hooting _ 82 Refer to Lin ux User’s Guide that came wi th your compute r for furthe r information on Linux error messages. Common Macintosh problems Refer to Macintosh User’s Guide t hat came with your computer for further information on Macintosh error messages.
Supplies and accessories _ 83 11. supplies and accessories This chapter provides inform ation on purchasing supplie s, accessories and maintenance pa rts available for your machine.
Supplies and accessories _ 84 Available maintenance parts To avoid print quality and paper feed proble ms resulting from worn parts and to maintain your machine in top working condi tion, the following parts will need to be repla ced after prin ti ng the specified number of pages or when the life span of each ite m has expired.
Supplies and accessories _ 85 3. Grasp the handles on the empty print cartridge and pull to remove the cartridge from the machine. If you open the front cover, be ca reful not to touch the underneath the control panel (the lower p art of the fuser unit).
Supplies and accessories _ 86 belt. After the life span of the pa per transfer bel t is complete, you h ave to replace it. • The transfer belt-related message appea rs on the display, telling it's time for a replacement.
Supplies and accessories _ 87 When installing accessories, the batte ry inside the machine is a service component. Do not change it by yourself. There is a risk of an explosion if battery is replaced by an incorrect type. Dispose used batteries according to the instructi ons.
Supplies and accessories _ 88 3. Detach the dummy panel on your machine u sing a strong stick-like tool, such as a screwdriver. 4. Take out a new wireless interface card from its plastic bag. 5. Align the wireless network interface card into the guide, and align the connector on the card with th e connector on the control boa rd.
Supplies and accessories _ 89 3. Select your machine from Select Printer . 4. Cli ck Properties or Preferences . 5. Cli ck the Advanced tab and click Job Setting . 6. Sele ct the print mode you want from the drop-down list. (See "Using help" on page 53 .
Supplies and accessories _ 90 4. Press the up/down arrow to hig hlight the desired setting and press OK . • Automatic : All residual image data from the machine will be erased immediately after each job has been processed.
Specifications _ 91 12. specifications This chapter guides you about this machine’s specifications such as various features. This chapter include: • General specificati ons • Print media specifications General specifications The specification values listed bel ow ar e subject to change without notice.
Specifications _ 92 Print media specifications Type Size Dimensions print media wei ght a /Capacity b a. If media weight is over 163 g/m 2 (28 lb bond), load a pa per into the multi-purpose tray one by one. b. Maximum capacity may differ depending on media weight, thickness, and environmental conditions.
Contact SAMSUNG worldwide _ 9 3 contact samsung worldwide If you have any comments or questions re garding Samsung products, contact t he Samsung customer care center. Country/Region Customer Care Center Web Site ALBANIA 42 27 5755 ARGENTINE 0800-333-3733 www.
Contact SAMSUNG worldwide _ 9 4 GREECE IT and Mobile : 80111-SAMSUNG (80111 7267864) from land line, local charge/ from mobile, 210 6897691 Cameras, Camcorders, Televisions and Household Appliances From mobile and fixed 2106293100 www.samsung.com GUATEMALA 1-800-299-0013 www.
Contact SAMSUNG worldwide _ 9 5 PHILIPPINES 1800-10-SAMSUNG (726-786 4) 1-800-3-SAMSUNG (726-7864 ) 1-800-8-SAMSUNG (726-7864 ) 02-5805777 www.samsung.com POLAND 0 801 1SAMSUNG (172678) 022-607-93-33 www.samsung.com PORTUGAL 80820-SAMSUNG ( 726-7864) www.
Glossary _ 96 glossary The following glossary helps you get familiar with the produ ct by understanding the terminologies co mmonly used with printing as well as mentioned in this user’s gui de. 802.11 802.11 is a set of standards for wir eless local area network (WLAN) communication, deve loped by the IEEE LAN/MAN Standards Committee (IEEE 802).
Glossary _ 97 DIMM Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all the data wit hin the machine like printing data , received fax data. DLNA The Digital Living Network Alli ance (DLNA) is a standard that allows devices on a home network to share information with each other a cross the network.
Glossary _ 98 HDD Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage device which stores digi tally-encoded data on rapidly rotating platters with ma gnetic surfaces.
Glossary _ 99 MMR Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6. Modem A device that modulates a carrier signal to encode digital informa tion, and also demodulates such a carrier signal to decode transmitted information.
Glossary _ 100 between nodes on a n etwork. It also p rovides an authentica ted Inter-process commun ication mechanism. SMTP Simple Mail Transfer Protocol (SMT P) is the standard for e-mail transmissions across the Intern et.
Glossary _ 101 XPS XML Paper Specification (XPS) is a s pecification for a Page Description Language (PDL) and a new document format, which has be nefits for portable document and electronic do cum ent, developed by Microsoft. It is an XML-based spe cification, based on a new print path and a vector-based device-indepe ndent document format.
Een belangrijk punt na aankoop van elk apparaat Samsung CLP-775 SERIES (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Samsung CLP-775 SERIES heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Samsung CLP-775 SERIES vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Samsung CLP-775 SERIES leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Samsung CLP-775 SERIES krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Samsung CLP-775 SERIES bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Samsung CLP-775 SERIES kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Samsung CLP-775 SERIES . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
