Gebruiksaanwijzing /service van het product ML-3470 van de fabrikant Samsung
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© 2007 Samsung Electronics Co., Ltd. All rights reserved. This user ’s guide is pro vided for information purposes only . All information includ ed herein is subject to change without notic e. Samsu ng Electronics is not responsible for any changes, direct or indirect, aris ing fro m or related to use of this user ’s guide.
contact SAMSUNG worldwide If you have any comments or questions regarding Sams ung products, contact the Sams ung customer care center. COUNTRY CUSTOMER CARE CENT ER WEB SITE ARGENTINE 0800-333-373 3 www . samsung.com/a r AUSTRALIA 1300 362 603 www . samsung.
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C ONTENT S 1. Introduction Special features ...... .............. .............. ................. .............. .............. .............. .............. ... ...... ................. .............. ... 1.1 Printer overview ...... .............. .
7. Ordering supplies and accessori es Toner cartridges ............ ................. ................. ................ ................. ................. .............. ........... .............. .............. . 7.1 Accessories ........... .......
i Safety and Regulatory Information Import ant Precautions and Safety Information When using this machine, these basic safety precautions should always be followed to reduce risk of fire, electric shock, and injury to people: 1 Read and understand all instructions.
ii When using this product, these bas ic safety precautions should always be followed to reduce risk of fire, elec tric shock, and injury to persons: Ozone Safety During normal operation, this machine produces ozone. The ozone produced does not present a hazard to the operator .
iii Canadian Radio Interference Regulations This digital app aratus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Industry and Science Canada.
iv Regulatory Compliance St atements Wireless Guidance Low power , Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz Band, may be present (embedded) in your printer system. The fo llowing se ction is a general overview of considerations while operating a wireless device.
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1 .1 < Introduction> 1 Introduction Congratulations on the purchase of your printer! This chapter includes: • Special features • Printer overview • Finding more information Special features Y our new printer is equipped with several sp ecial features that improve the print quality .
1 .2 < Introduction> Printer features The table below lists a general overview of features supported by your printer . (I: Installed, O: Option, NA: Not Available) Features ML-3470D ML-3471ND IEEE 1284 Parallel I I USB 2.0 I I Network Interface (Ethernet 10/100 Base T X) NA I Wireless LAN (IEEE 802.
1 .3 < Introduction> Rear view 1 control board co ver 6 duplex uni t 2 network port a a. ML-3471ND only . 7 power receptacle 3 USB port 8 power switch 4 p arallel port 9 rear cover 5 optional tray 2 cab le connector * The figure above shows an ML-3471ND with all available options.
1 .4 < Introduction> Underst a nding the St atus LED Stat us Description Off • The printer is powerd off. Green On • The printer is on. • The printer can receive data from the computer . Blinking • When the backlight bli nks slowly , the printer is receiving data from the computer .
1 .5 < Introduction> Selecting a location Select a level, stable place with adequa te space for air circulation. Allow extra space for opening covers and trays. The area should be well-ventilate d and away from direct sunlight o r sources of heat, cold, and humidity .
2 .1 < System setup> 2 System setup This chapter provides step by step informa tion on setting up your pri nter . This chapter includes: • Using control pane l menus • Menu overview • Prin.
2 .2 < System setup> Information menu This menu contains printer information pages that give details about the printer and its configuration. Layout menu Use the Layout menu to define all settings relating to output. Item Explanation Menu Ma p The menu map shows the layout and current settings of the control panel menu items.
2 .3 < System setup> Paper menu Use the Paper menu to define all settings relating to pri nt material input and output, as well as the specific print material you are using with yo ur printer . Graphic menu Use the Graphic menu to change settings affecting the quality of the printed characters and images.
2 .4 < System setup> Emulation menu Use the Emulat ion menu to configure printe r language emulation. PCL This menu sets the PCL emulation configuration. Y ou can set the font type, symbol type, lines per page, and point size. Mainten ance This item allows you to maintain your printer .
2 .5 < System setup> Network menu(ML-3471ND only) This menu lets you configure the network interface installed in your printer . Y ou can reset the network interfa ce and print a configuration page. LPI Y ou can set the number of lines printed in one vertical inch.
2 .6 < System setup> Changing the font setting Y our machine has preset the font for y our region or country . If you want to change the font which you pref er or set the font under special condition such as the DOS environmen t, you can ch ange the font setting as follows: 1 Press Menu on the co ntrol panel until you see Emulation feature.
3 .1 < Software over view> 3 Software overv ie w This chap ter gives you an overview of the so ftware tha t comes with you r printer . Furthe r det ails abo ut inst alling a nd using the sof tware are explain ed in the So ftware Se ction .
3 .2 < Software overview> Printer driver features Y our printe r drivers support th e following standard features: • Paper source selection • Paper size, orientation and media type • Number of copies In addition, you can use various spec ial printing features.
3 .3 < Software over view> Linux Macintosh Item Requireme nts Operatin g system • Red H at 8.0 ~ 9.0 • Fedora Core 1 ~ 4 • Mand rake 9.2 ~ 10.1 • SuSE 8.2 ~ 9.2 Processo r Pentium IV 1 GHz or hi gher RAM 256 MB or h igher Free disk page 1 GB or hi gher Soft ware • Linux Kern el 2.
4 .1 < Network setup(M L-3 471ND only)> 4 Network setup (ML -3471ND only) This cha pter gi ves you step-by-s tep in structions for setti ng up y our printer for n etwork con nections .
4 .2 < Network setu p(ML-3471N D only)> Configuring TCP/IP Y our printe r can be set up with a variety of TCP/IP network information, such as an IP address, a subnet mask, a gateway , and DNS add resses. There are several ways in which your printer can be assi gned a TCP/IP address, depending on your network.
4 .3 < Network setu p(ML-3471N D only)> Configuring EtherT alk EtherT alk is AppleT alk u sed in an Ethernet netw ork. This protocol is widely used in Macintosh network env ironments. T o u se EtherT al k, take the following ste p: 1 Press Menu until Network appears on the b ottom line of the display and press OK .
5 .1 < Loading pri nt media> 5 Loading print media This chapter will help you understand types of paper you can use with your printer and how to properly load paper in the different p aper trays for the best print quality .
5 .2 < Loading pri nt media> Supported sizes of p aper Note For duplex printing, A4, Letter , Oficio , Legal, and Folio sizes are supported. Ty p e Size Dimensions Wei gh t a a. If media weight is over 24 lb (90 g/m 2 ), use the mult i-purpose tray.
5 .3 < Loading pri nt media> Guidelines for selecting and storing print media When selecting or loading paper , env elopes, or other print materi als, keep these guidelines in mind: • Always use print media that conform with the specifi cations listed on page 5.
5 .4 < Loading pri nt media> T ransparencies • T o avoid damaging the printer , use only transparencies designed for use in laser printers. • T ra nsparencies used in the printer must be able to withstand 200° C (392° F), the printer ’s fusing temperature.
5 .5 < Loading pri nt media> Using the tray 1 or the optional tray 2 Use the print material you use for the majority of your print jobs in the tray 1. The tray 1 can hold a ma ximum of 250 sheets of 80 g/m 2 pape r . Y ou can purchase an optiona l tray 2 and attach it below th e tray 1 to load an additional 250 sheets of paper .
5 .6 < Loading pri nt media> Note s • Do not push th e paper width guide far enough to cause the material to warp. • If you do not adjust the paper wid th guide, it may cause paper jams.
5 .7 < Loading pri nt media> 4 Squeeze the multi-purpose tray paper wid th guides and adjust them to the width of the paper . Do not force too much, or the paper will be bent, which will result in a paper jam or skew . 5 When you print a document, set the paper source and type in th e software application.
5 .8 < Loading pri nt media> Selecting an output location The printer has two output locations; the rear cover (face up) and the output tray (face down). The printe r sends output to the output tray by default. T o use the o utput tray, make sure that the rear cover is closed.
6 .1 < Basic printing > 6 Basic printing This chapter explains common printing tasks. This chapter includes: • Printing a docu ment • Canceling a print job Printing a document This printer allows you to print from various Windows, Macintosh, or Linux applications.
7 .1 < Ordering supplies and a ccessories> 7 Ordering supplies and accessories This chapter provides information on purchasing toner cartridges and accessories available for your printer .
8 .1 < Maintenanc e> 8 Maintenance This chapter provides information fo r maintaining your printer and the toner cartrid ge , as well as suggestions for high-quality and economical printing.
8 .2 < Maintenanc e> 4 Locate the long strip of glass (LSU ) inside the top of the cartrid ge compartment, and gently swab the glass with a cotton swab checking to see if dirt turns the cotton bl ack. 5 Reinsert the toner cartridge and close the front cover .
8 .3 < Maintenanc e> Redistributing toner cartridge When the toner cartridge is ne ar the end of its life: • White streaks o r light printing occu rs. • T oner Low appears on the display . • The Smart Panel program window appears on the computer telling you that the toner level is low .
8 .4 < Maintenanc e> 3 Remove the new toner cartridge from its bag. Caution Do not use sharp objects, such as a knife or scissors, to open the toner car tridge package. They mi ght scratch the drum of the cartridge. 4 Remove the packing tape and roll the cartridge 5 or 6 items to distribute t he toner .
9 .1 < Troubleshooti ng> 9 Troubleshooting This chapter provides he lpful informat ion for what to do if you e ncounter an error while using your printer .
9 .2 < Troubleshooti ng> 2 Remove the jammed paper by gently pulling it straight out. Make sure that all of the paper is properly aligned in the tray 1. If the paper does not move when you pull, or if you do not see the paper in this area, check the fuser a rea around the toner cartridge.
9 .3 < Troubleshooti ng> Around the toner cartridge Note The fuser area is hot. T ake care when removing paper from the printer . 1 Open the front cover and pull the toner cartrid ge out. 2 Remove the jammed paper by gently pulling it straight out.
9 .4 < Troubleshooti ng> 5 Release the blue strap, the rear cover stopper, and fully open the rear cover, as shown. 6 Unfold the duplex guid e fully . 7 While pushing the fuser lever to the right, open the fuser door. 1 rear cover stopper 2 rear cover 2 1 1 duplex guide 1 1 fuser lever 2 fuser door 2 1 8 Pull the jamme d paper out.
9 .5 < Troubleshooti ng> 2 Remove the jamm ed paper fro m the duplex unit. If the paper does not come out wit h the duplex unit, remove the paper from the bottom of the printer . Duplex jam 1 1 Open the rear cover. 2 Unfold the duplex guid e fully .
9 .6 < Troubleshooti ng> T roubleshooting checklist If the printer is not working properly , consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.
9 .7 < Troubleshooti ng> LSU Motor Error Cycle Power A problem has occurred in the LSU (Laser Scanning Unit). Unplug the power cord and plug it back inches. If the problem persists, please ca ll for service. Main Mot or Locked There is a problem in the main motor .
9 .8 < Troubleshooti ng> T oner cartridge-related messages Message Meaning Suggested solution s Install To n e r The toner cartridge is inst alled improperly , or not installed. Reinst all the toner cartridge two or three times. If the problem persists, the toner cartridge is not being dete cted.
9 .9 < Troubleshooti ng> Solving general printing problems For problems with the operation of yo ur printer , refer to the table for suggested solutions. Condition Possible ca use Suggested solutions The printer does not print. The printer is not receiving power .
9 .10 < Troubleshooti ng> Half the page is blank. The page layout is too complex. Simplify the page layout and remove any unnecessary graphics from the document. Install more me mory in your printer . Se e page 10.1. The page orientation setting may be incorrect.
9 .11 < Troubleshooti ng> Solving print quality problems Dirt inside of the printer or improper paper loading may reduce print quality . See the table below to troubleshoot problems. Condition Suggested so lu tio ns Light or faded print If a vertical white streak or faded area appears on the page: • The toner supply is low .
9 .12 < Troubleshooti ng> Background scatter Background scatter re sults from bits of toner distributed on the printed page. • The paper may be too damp. T ry printing with a different batch of paper . Do not o pen packages of paper until necessary so that the paper does not absorb too much moisture.
9 .13 < Troubleshooti ng> Common Windows problems Note Refer to Microsoft Windows 2000/XP/2003 User ’s Guide that came with you r PC for further information on Windows error messages. Curl If the printed paper is curled or paper do es not feed into the printer: • T urn over the stack of paper in the tray .
9 .14 < Troubleshooti ng> Common Linux problems Condition Sugges te d solutions The printer doesn’t print. • Check if the printer d river is installed in your system. Open Unified Dr iver Configurator and switch to the Printers tab in Printers configuration window to look at the list of available printers.
10 .1 < Installing accessories> 10 Installing accessories Y our printe r is a full-featured laser printer that h as been optimi zed to meet most of your printing n eeds. Recognizing that ea ch user may have different requirements, however , Samsung makes seve ral accessories available to enhance the printer ’s capabilities.
10 .2 < Installing accessories> 6 Push the DIMM straight into the DIMM slot until it snaps into place. Make sure the latches fit over the notc hes located on either side of the DIMM. 7 Replace the control b oard cover. 8 Reconnect the powe r cord and printer cable, and turn the printer on.
10 .3 < Installing accessories> 4 Replace the control b oard cover. 5 Reconnect th e power cord and turn the printer on. Note Y ou can also configure the netwo rk parameters on the control panel; see the next column.
10 .4 < Installing accessories> Selecting th e au t he n ti cation ty pe Authentication is a process of identifying the legitimacy of an user to access a network. Y ou can select whether or not authenti cation is used. 1 Press Menu until Network appears on the b ottom line of the display and press OK .
11 .1 < Specifications> 11 Specifications This chapter includes: • Printer specifications Printer specifications Item Specifications and Description Model name ML-347 0D , ML-3471ND Printing s.
1 I NDEX A accessories installing memory DIMM 10.1 wireless network interface ca rd 10.2 order information 7.1 C cleaning drum 8.2 inside 8.1 outside 8.1 cleaning sheet, print 8.2 component location 1.2 control panel menus 2.1 status LED 1.4 D demo page, print 2.
2 Macintosh 3.3 Windows 3.2 T toner cartridge checkig remaini ng toner 8.2 cleaning 8.2 maintaining 8.2 redistributing 8.3 replacing 8.3 , 8.4 toner save mode, use 2.5 W Windows problems 9.13 wireless network inte rface card, install 10.2 wireless network setup 10.
Samsung Printer Software section.
1 S OFTWARE SECTION C ONTENTS Chapter 1: I NSTALLING P RINTER S OFTWARE IN W INDOWS Installing Printer Software .............. ........... ............ ... ............ .. ............ ............ .. ............ ....... ..... 4 Installing Software for Local Printing .
2 Using Watermarks ... ............ .. ............ ............ ... ............ .. ............ ............ .. ............ .. ............ ... 21 Using an Existing Watermar k ............... ............ .............. ............ ............ ..
3 Printers Configuration ............. .............. ............ .............. ............ ............ ............... ....... 29 Ports Configuration ................... ... ............ .............. ............ ............ .. ............ ..
Installing Printer Software in Windows 4 1 Installing Printer Software in Windows This chapter include s: • Installin g Printer Softwa re • Reinstallin g Pr inter Software •R e m o v i n g P r i.
Installing Printer Software in Windows 5 N OTE : If your printer is not already connected to the computer , the following window will appear . • After conne cting the printer , click Next . • I f y ou don’t want to connect the printer at this time, click Next , and No on the following screen.
Installing Printer Software in Windows 6 4 Select Custom ins tallation . Click Next . 5 Select your printer a n d click Next . N OTE : If your printer is not already connected to the computer , the following window will appear . • After conne cting the printer , click Next .
Installing Printer Software in Windows 7 Installing Software for Network Printing When you connect y our printer to a netw ork, you must first configure the TCP/IP settings fo r the printer . After you have assigned and verifie d the TCP / IP se ttings, you are ready to install the software on each comp uter on the ne twork.
Installing Printer Software in Windows 8 Samsung. If you so desire, select the corresponding checkbox(es) and click Finish . Otherwise, just click Finish . N OTE : After setup is complete, if your printer driver d oesn’t work properly , reinstall the printer driver .
Installing Printer Software in Windows 9 5 The list of printers av ailable on the network appears. Select the printer you w ant to install from the list and then click Next . • If you do not see your printer on the list, click Update to refresh the list, or select Add TCP/IP Port to add your printer to the network.
Installing Printer Software in Windows 10 Reinstalling Printer Software Y ou can reinstall the software if installation fails. 1 Start Window s. 2 From the Start menu select Programs or All Programs → your printer dr iv er n ame → Maintenance . 3 Select Repair and click Next .
Installing Printer Software in Windows 11 Removing Printer Software 1 Start Window s. 2 From the Start menu select Programs or All Programs → your printer dr iv er n ame → Maintenance . 3 Select Remove and click Next . Y ou will see a component list so that y o u can remove an y item individually .
Basic Printing 12 2 Basic Printing This chapter explains the printing options and common printing tasks in Windows. This chapter include s: • Printing a Do cument • Printing to a file (PRN) •P r.
Basic Printing 13 Printing to a file (PRN) Y ou will sometimes nee d to save the print data as a file for your purpose. T o create a file: 1 Check the Print to file box at the Print window. 2 Select the folder and assign a na me of the file and then click OK.
Basic Printing 14 Layout Tab The Layout tab provides options to adjust how the document appears on the printe d pa ge . The Layout Options includes Multiple Pa ges per Side , Poster Printing and Booklet Printing . See “Print ing a Document ” on page 12 for more information on accessing printer pr op erties.
Basic Printing 15 Source Make sure that Source is set to the corresponding paper tray . Use Manual Feeder when printing on spe cial materials like envelopes and tr ansparencies. Y ou have to load one sheet at a time into the Manual T ray or Multi-Purpose T ray .
Basic Printing 16 Advanced Option s Y ou can set advanced settings by clicking the Advanced Options button. • TrueType Options : This option determin es what the driver tells the printer about how to im age the text in your document. Select the appropriate setting according to the status of your document.
Basic Printing 17 About Tab Use the About tab to display the copyright notice and the version number of the driver . If you have an Internet browser , you can connect to the Internet by clicking on the web site icon. See “Printing a Document” on page 12 for more information about accessing printer properties.
Advanced Printing 18 3 Advanced Printing This chapter explains printing options and adv anced printing tasks. N OTE : • Y our printer driver Propertie s window that appears i n this User’s Gu id e ma y differ depending on the pr inter in use. However the com position of the printer properties window is similar .
Advanced Printing 19 Printing Posters This feature allows you to print a single-page document onto 4, 9, or 16 sheets of paper , for the purpose of pasting the sheets together to form one poster-size d ocum ent. N OTE : The poster printing option is a vaila ble when 60 0 dpi is selected in the resolution option on the Graphic tab.
Advanced Printing 20 Printing on Both Sides of Paper Y ou can print on both sides of a sheet of paper . Before printing, decide how you want yo ur docum ent oriented. The options are: • Printer Setting , if you select this option, this feature is determined by the setting you’ve made on the control panel of the printer .
Advanced Printing 21 Using Watermarks The W aterm ark option allows you to print text over an existing document. F or example, you may w ant to have large gr a y letters reading “DRA F T” or “CON FIDENTIAL ” printed diagonally across the first page or all pages of a document.
Advanced Printing 22 Using Overlays What is an Overlay? An overla y is text and/or images stored in the com p uter hard disk drive (HDD) as a special file fo rmat that can be printed on any document. Ove rla ys are often used to take the place of preprinted forms and lette rhead p aper .
Using Windows PostScript Driver 23 4 Using Windows PostScript Driver If you want to use the P ostScri pt driver pr ovid ed with your system CD-ROM to print a document. PPD’ s, in combination wi th the PostScript driver , access printer features and allow the computer to communicate with the printer .
Sharing the Printer Locally 24 5 Sharing the Printer Locally Y ou can connect the printer dire ctly to a selected computer , which is called “host computer , ” on the network. The following procedure is for Windows XP . For other W indows OS, refer to the correspon ding Wi ndows User's Guide or online help.
Using Smart Panel 25 6 Using Smart Panel Smart P anel is a progr am that mo nitors and informs y ou of the status of the printer , and allows you to customiz e the printe r’s settings. Smart Panel is installed automatically when y ou install the printer softw a re.
Using Smart Panel 26 Opening the Troubleshooting Guide Using the troubleshooting guide, you can view so lutions for error status problems. Right-click (in Windows or Linux ) or click (in Mac OS X) the Smart P anel icon and select Troubleshoo t ing Guide .
Using Your Printer in Linux 27 7 Using Your Printer in Linux Y ou can use your machine in a Linux environment. This chapter include s: • Getting Star ted • Installin g the Un i fie d Linux Driver .
Using Your Printer in Linux 28 5 When the installation is complete , click Finish . The installation prog r am has add ed the Unifie d Driver Configurator desktop icon and Samsung Unified Driv er group to the system menu for your conv enience.
Using Your Printer in Linux 29 Using the Unified Driver Configurator Unified Linux Driv er Configur ator is a tool primar ily intended for configuring Printer . After installing the Unified Linux driver , the Unified Linux Driver Configur ator icon will automatically b e created on yo ur desktop.
Using Your Printer in Linux 30 Classes Tab The Classes tab shows a list of available printer classes. • Refresh : Renews the classes list. • Add Class... : Allows you to add a new printer class. • Remove Class : Remo ves the selected printer class.
Using Your Printer in Linux 31 Printing a Document Printing from Applications There are a lot of Li nux applications that you are allo wed to print from using Common UNIX Printing System (CUPS). Y o u can print on your machine from an y such application .
Using Your Printer with a Macintosh 32 8 Using Your Printer with a Macintosh Y our machine supports Macintosh systems with a built-in USB interface or a 10/100 Base - TX network interface card. When you print a file from a Macint osh computer , you can use the P o stS cript driver by installing the PPD file.
Using Your Prin ter with a Macintosh 33 Setting Up the Printer Set up for your pr inter wi ll be dif ferent de pending on which cable you use to co nnect the print er to your computer—the network cabl e or the USB cab le. For a Network-connected N OTE : Some printer s do not suppo rt a netw or k interfa ce.
34 Printing N OTES : • T he Macintosh printer’ s proper ties window that appears in this User’s G uide may differ d epending on the printer in use. However the com position of the printer properties window is similar . • You can check your pr inter name in the suppl ied CD- ROM.
35 Graphics The Graphics tab provides options for selecting Resolution(Quality) . Select Graphics form the Presets ' drop-down list to access the graphic features. • Resolution(Quality) : Y ou can select the printing resolution. The higher the setting, the sharp er the clarity of printed characters and gr aphics.
36 Printing Multiple Pages on One Sheet of Paper Y ou can print more than one page on a single she et of paper . This feature provides a cost -effective way to print dr aft pages. 1 From your Macintosh application, select Print from the File menu. 2 Select Layout .
37 S OFTWARE SECTION I NDEX A advanced printing, use 18 B booklet printing 19 D document, print Macintosh 34 Window s 12 double-sid ed printin g 20 driver, install Linux 27 E Extras properties, set 16.
38 favorites 17 image mode 15 resolution Window s 15 toner save 15 true-type option 15 software install Macintosh 32 Window s 4 reinstall Window s 10 system requ irements Macintosh 32 uninstall Window.
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Een belangrijk punt na aankoop van elk apparaat Samsung ML-3470 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Samsung ML-3470 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Samsung ML-3470 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Samsung ML-3470 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Samsung ML-3470 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Samsung ML-3470 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Samsung ML-3470 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Samsung ML-3470 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
