Gebruiksaanwijzing /service van het product SLM3370FDXAA van de fabrikant Samsung
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BASIC User’s Guide BASIC User’s Guide This guide provides information concer ning installation, basic operation and troubleshooting on windows. ADVANCED This guide prov ides informatio n about insta llation, advanced configu ration, operation and troubleshooting on vari ous OS environm ents.
2 BASIC 1 . Introduction Key benefits 5 Features by models 8 Useful to know 13 About this user’s guide 14 Safety information 15 Machine overview 20 Control panel overview 23 Turning on the machine 27 Installing the driver locally 28 Reinstalling the driver 30 2 .
3 BASIC 5 . Appendix Specifications 144 Regulatory information 152 Copyright 164.
1. Introduction This chapter provides info rmation you need to know before using the machine. •K e y b e n e f i t s 5 • Features by models 8 • Useful to know 13 • About this user’s guide 14.
Key benefits Environmentally friendly • To save toner and paper, this ma chine supports Eco feature (see "Eco printing" on page 66). • To save paper, you can pr int multiple pages on one single sheet of paper (see "Using advanced print features" on page 270).
Key benefits • Samsung Easy Printer Manager and Pr inting Status is a program that monitors and informs you of the ma chine’s status and allows you to customize the machine’s settings (see "Using Samsung Printer Status" on page 324 or "Using Samsung Easy Printer Manager" on page 321).
Key benefits Support XOA applications (M407xFX only) The machine supports XO A custom applications. • Regarding the XOA custom applicatio ns, please cont act your XOA custom application provider.
Features by models Some features and optional goods may not be available depe nding on model or country. Operating System ( ● : Included, Blank: Not available) Software You can install the printer driver and software when you insert th e software CD into your CD-ROM drive.
Features by models ( ● : Included, Blank: Not available) Easy Capture Manager ● ● ● SyncThru™ Web Service ● ● ● SyncThru Admin Web Service ● ● ● Easy Eco Driver ● ● ● Fax Samsung Network PC Fax ● ● ● Scan Twain scan driver ● ● ● WIA scan driver ● ● ● a.
Features by models Various features Features M337x series M387x series M407x series Hi-Speed USB 2.0 ● ● ● Network Interface Ethernet 10/100 Base TX wired LAN ● ● Network Interface Ethernet 10/100/1000 Base TX wired LAN ● IEEE 1284B parallel connector a ○ ○ ○ Network Interface 802.
Features by models Fax Multi-send ● ● ● Delay send ● ● ● Priority send Duplex send ● (M387xFW only) ● Secure receive ● ● ● Duplex print ● ● ● Send/ Receive forward - fax .
Features by models ( ● : Included, ○ : Optional, Blank: Not available) Copy ID card copying ● ● ● Reduced or enlarged copying ● ● ● Collation ● ● ● Poster Clone Auto Fit ● ● .
Useful to know The machine does not print. • Open the print queue list and remove the document from the list (see "Canceling a print job" on page 63). • Remove the driver and install it again (see "Installing the driver locally" on page 28).
14 1. Introduction About this user’s guide This user's guide provides information for your basic unde rstanding of the machine as well as detailed st eps to explain machine usage. • Read the safety in formation before using the machine. • If you have a problem using the mach ine, refer to the troubleshooting chapter.
15 1. Introduction Safety information These warnings and precau tions are included to pr event injury to you and others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine.
Safety information 16 1. Introduction Caution 5 Operating method Caution During an electrical storm or for a period of non-operation, remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot.
Safety information 17 1. Introduction 6 Installation / Moving Warning Caution Do not block or push objects into the ve ntilation opening. This could result in elevated component temperatures whi ch can cause damage or fire.
Safety information 18 1. Introduction 7 Maintenance / Checking Caution Do not place the machine on an unstable surface. The machine could fall, causin g injury or machine damage. Use only No.26 AWG a or larger, telephone line cord, if necessary. Otherwise, it can cause damage to the machine.
Safety information 19 1. Introduction 8 Supply usage Caution Keep the power cable and the cont act surface of the plug clean from dust or water. Otherwise, this could result in electric shock or fire. • Do not remove any covers or gu ards that are fastened with screws.
20 1. Introduction Machine overview 9 Components The actual component may differ from the illustration below. Some components may change depending on the circumstances. Machine Power cord Quick installation guide Software CD a a. The software CD contains the pri nt drivers, user’s guide, and sof tware applications.
Machine overview 21 1. Introduction 10 Front view • This illustration may differ from your machine depending on your model. There are various types of machine. • Some features and optional goods may not be available depending on model or country (see "Feature s by models" on page 8).
Machine overview 22 1. Introduction 11 Rear view • This illustration may differ from your machine depending on your model. There are various types of machine. • Some features and optional goods may not be available depending on model or country (see "Feature s by models" on page 8).
23 1. Introduction Control panel overview • This control panel may differ from your machine depending on its model. There are vari ous types of control panels. • Some features and optional goods may not be available dependin g on model or country (see "Features by models" on page 8).
Control panel overview 24 1. Introduction 5 Fax Switches to Fax mode. 6 Arrows Scroll through the options available in the sele cted menu, and increase or decrease values. 7 OK Confirms the selection on the screen. 8 Numeric keypad Dials a number or enters alphanumeric characte rs (see "Understanding keypad" on page 261).
Control panel overview 25 1. Introduction 13 M407xFX When using the touch screen, only use your finger. Sharp objects can damage the screen. 1 Touch screen Displays the current status and allows you to access available menus (see "Introducing the touch screen" on page 37).
Control panel overview 26 1. Introduction 6 Start Starts a job. 7 On Hook Dial When you press this button, you can hear a dial tone. Then enter a fax number. It is similar to making a call using speaker pho ne. 8 Help Gives detailed information about this machine’s menus or status.
27 1. Introduction Turning on the machine Illustrations in this user ’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 21). 1 Connect the machine to th e electricity supply first.
28 1. Introduction Installing the driver locally A locally connected machine is a machin e directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a n etwork connected machine’s driver (see "Installing driver over th e network" on page 178).
Installing the driver locally 29 1. Introduction 4 Select USB connection on the Printer Connection Type screen. Then, click Next . 5 Follow the instructions in the installation window. You can select the software applications in the Select Software to Install Window.
30 1. Introduction Reinstalling the driver If the printer driver does not work properly, follow the steps below to reinstall the driver. 15 Windows 1 Make sure that the machine is connected to your computer and powered on. 2 From the Start menu, select Programs or All Programs > Samsung Printers > Uninstall Samsung Printer Software .
2. Menu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup optio ns. • Menu overview 32 • Machine’s basic settings 45 • Media and t.
32 2. Menu Overview and Basic Setup Menu overview The control panel provides access to various menus to set up the mach ine or use the machine’s functions. 1 M337xFD/M337xHD/M387xFD/M387xFW/M 387xHD/M407xFD/M407xFR/M407xHR • An checked (√) appears n ext to the currently selected menu.
Menu overview 33 2. Menu Overview and Basic Setup Copy Feature (see "Copy feature" on page 222) Copy Setup (see "Copy Setup" on page 227) Fax Feature a (see "Fax Feature" on page 228) a. Some menus may not appear on the displ ay depending on options or models.
Menu overview 34 2. Menu Overview and Basic Setup Fax Setup (see "Sending setup" on page 229, "Receiving setup" on page 231) Scan Feature (see "Scan feature" on page 234).
Menu overview 35 2. Menu Overview and Basic Setup Print Setup (see "Print" on page 221) System Setup (see "System setup" on page 238) Orientat ion Portrait Landscape Duplex Copies .
Menu overview 36 2. Menu Overview and Basic Setup Network a (see "Network setup" on page 248) a. Wired and Wireless model only (see "Features by models" on page 8).
Menu overview 37 2. Menu Overview and Basic Setup 2 M407xFX You can set menus easily using the touch screen. • The home screen is shown on the touch screen on the control panel. • Some menus are grayed out depending on your options or models. • Some menu names may differ fr om your machine depending on its options or the models.
Menu overview 38 2. Menu Overview and Basic Setup (Copy) (see "Copy" on page 222) Basic Copy (Option s ettings) Darkness Original Type Custom Copy (Option s ettings) Duplex Reduce/Enlarge Darkness Original Size Original Type Paper Source Auto Tray1 Tray2 a MP Tray a.
Menu overview 39 2. Menu Overview and Basic Setup (Scan) (see "Scan" on page 234) Local PC Destination (Option s ettings) Original Size Original Type Resolution Color Mode File Format PDF Encryption a Duplex Darkness Network PC Select User (Option s ettings) Original Size Original Type Resolution Color Mode File Format PDF Encryption a a.
Menu overview 40 2. Menu Overview and Basic Setup (Fax) (see "Fax" on page 228) Memory Send To (Option settings) Darkness Resolution Color Mode Original Type Original Size Duplex On Hook Dia.
Menu overview 41 2. Menu Overview and Basic Setup (Setup) (see "System setup" on page 238) Machine Setup Default Setting Copy Default Scan Default Fax Default Scan to Cloud Default Program M.
Menu overview 42 2. Menu Overview and Basic Setup (Setup) (see "System setup" on page 238) Network Setup TCP/IP(IPv4) TCP/IP(IPv6) Ethernet 802.
Menu overview 43 2. Menu Overview and Basic Setup (Job Status) (see "Job Status" on page 251) (Eco) (see "Eco" on page 252) (USB) (see "USB" on page 253) (Document Box) (.
Menu overview 44 2. Menu Overview and Basic Setup (Scan to Cloud) (see "Scan to cloud" on page 255) (Secure Release a ) (see "Secure release" on page 256) a. You can change th e default login window fr om the SyncThru™ Web Service.
45 2. Menu Overview and Basic Setup Machine’s basic settings You can set the machine’s settings by using the Device Settings in Samsung Easy Printer Manager program. • For Windows and Mac users, you set from Samsung Easy Printer Manager > (Switch to advanced mode) > Device Settin gs , see "Device Settings" on page 323.
Machine’s basic settings 46 2. Menu Overview and Basic Setup • Power Save: When you are not using th e machine for a while, use this feature to save power. When you press the ( Power / Wake Up ) button, start printing, or a fax is received, the product will wake up from the p ower saving mode.
47 2. Menu Overview and Basic Setup Media and tray This chapter provides info rmation o n how to load print medi a into your machine. • Using print media that does not me et these specifications may cause problems or require repairs. Such repairs are not covered by Sams ung ’s warranty or service agreements.
Media and tray 48 2. Menu Overview and Basic Setup The duplex unit is preset to Letter/LGL or A4 size, depen ding on your country. To change the paper size, adju st the guide as shown below. Paper quantity indicator shows the amount of paper in the tray.
Media and tray 49 2. Menu Overview and Basic Setup 4 Loading pape r in the tray Illustrations in this user ’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 21).
Media and tray 50 2. Menu Overview and Basic Setup 4 After inserting paper into the tray , squeeze the paper width guides and paper length guide. • Do not push the paper width guide too far causing the media to warp. • If you do not adjust the paper widt h guide, it may cause paper jams.
Media and tray 51 2. Menu Overview and Basic Setup Tips on using the multi-pu rpose (or manual feeder) tray • Load only one type, size and weight of print media at a time in the multi- purpose (or manual feeder) tray.
Media and tray 52 2. Menu Overview and Basic Setup 3 Squeeze the multi-purpo se (or manual feeder) t ray paper width guides and adjust them to the width of the paper. Do not force them too much, or the paper will bent resulti ng in a pape r jam or skew.
Media and tray 53 2. Menu Overview and Basic Setup ( ● : Supported, Blank: Not supported) Envelope Printing successfully on envel opes depends upon the qu ality of the envelopes. To print an envelope, place it as shown in the following figure. Types Tray 1 Optional tray a a.
Media and tray 54 2. Menu Overview and Basic Setup If envelopes are printed out with wrinkles, creases, or black bold lines, open the rear cover and pull dow n the pressure lever on the right side about 90 degrees and try printing again. Keep the rear cover opened during printing.
Media and tray 55 2. Menu Overview and Basic Setup Transparency To avoid damaging the ma chine, use only transparen cies designed for use in laser printers. • Must withstand the mach ine’s fusing temperature. • Place them on a flat surface after removing them from th e machine.
Media and tray 56 2. Menu Overview and Basic Setup - Condition: Do not use labels with wr inkles, bubbles, or other indications of separation. • Make sure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing , which can cause paper jams.
Media and tray 57 2. Menu Overview and Basic Setup 6 Setting the paper size and type The paper setting in the machine and dri ver should match to print without a paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy Printer Manager select (Switch to advanced mode) > Device Settings .
Media and tray 58 2. Menu Overview and Basic Setup 7 Using the output support The surface of the output tray may become hot if you print a large number of pages at once.
Media and tray 59 2. Menu Overview and Basic Setup 8 Preparing originals • Do not load paper smaller than 142 x 148 mm (5.6 x 5.8 inches) or larger than 216 x 356 mm (8.5 x 14 inches). • Do not attempt to load the following s of paper, in order to prevent paper jam, low print quali ty and machine damage.
Media and tray 60 2. Menu Overview and Basic Setup 1 Lift and open the scanner lid. 2 Place the original face down on th e scanner glass. Align it with the registration guide at the to p left corner of the glass. 3 Close the scanner lid. • Leaving the scanner lid open while copying may affect copy quality and toner consumption.
Media and tray 61 2. Menu Overview and Basic Setup 1 Flex or fan the edge of the paper stack to separate the pages before loading originals. 2 Load the original face up into the document feeder inp ut tray. Make sure that the bottom of the original stack matches th e paper size marked on the document input tray.
62 2. Menu Overview and Basic Setup Basic printing For special printing features, refer to the Advanced Guide (see "Usi ng advanced print features" on page 270). 10 Printing • If you are a Mac, Linux or UNIX op erating systems user, refer to the Advanced Guide (see "Software Installation" on page 168).
Basic printing 63 2. Menu Overview and Basic Setup 11 Canceling a print job If the print job is waiting in the print queue or print spoole r, cancel the job as follows: • You can access this window by s imply double-clicking the machine icon ( ) in the Windows task bar.
Basic printing 64 2. Menu Overview and Basic Setup 12 Opening printing preferences • The Printing Preferences window that appears in this user’s guide may differ depending on the machine in use. • When you select an option in Printing Preferences , you may see a warning mark or .
Basic printing 65 2. Menu Overview and Basic Setup Using a favorite setting The Favorites option, which is visible on each preferences tab except for the Samsung tab, allows you to save the current preferences for future use. To save a Favorites item, follow these steps: 1 Change the settings as needed on each tab.
Basic printing 66 2. Menu Overview and Basic Setup 14 Eco printing The Eco function cuts toner consu mption and paper usage. The Eco function allows you to save prin t resources and lead you to eco-friendly printing. If you press the Eco button from the control panel, Eco mode is enabled.
Basic printing 67 2. Menu Overview and Basic Setup • Change Template: Follow the settings from Syncthru™ Web Service or Samsung Easy Printer Manager.
Basic printing 68 2. Menu Overview and Basic Setup • The power consumption in printing mo de refers to the average printing power consumption of this machine.
Basic printing 69 2. Menu Overview and Basic Setup 1 Select ( Menu ) > Job Management > Secured Job on the control panel. OR For the model with a touch screen, select ( Document Box ) > System Boxes > Next > Secured Print on the touch screen.
70 2. Menu Overview and Basic Setup Basic copying • For special printing features, refer to the Advanced Guide (see "Copy" on page 222). • Accessing menus may differ from model to model (see "Menu overview" on page 32 or "Control panel overview" on page 23).
Basic copying 71 2. Menu Overview and Basic Setup Darkness If you have an original containing faint marking and dark im ages, you can adjust the brightness to make a copy that is easier to read. 1 Select (copy) > ( Menu ) > Copy Feature > Darkness on the control panel.
Basic copying 72 2. Menu Overview and Basic Setup 4 Press ( Stop or Stop/Clear ) button or home ( ) icon to return to ready mode. Reduced or enlarged copy You can reduce or enlarge the size of a copied image from 25% to 400% from the document feeder or scanner glass.
Basic copying 73 2. Menu Overview and Basic Setup When you make a reduced copy, black lines may appear at the bottom of your copy. 18 ID card copying Your machine can print 2- sided originals on one sheet.
Basic copying 74 2. Menu Overview and Basic Setup 5 Place Rear Side Press [Start] appears on the display. For the model with a to uch screen, follow the in structions on the touch screen. 6 Turn the original over and place it on the scanner glass where arrows indicate as shown.
75 2. Menu Overview and Basic Setup Basic scanning For special scanning features, refer to the Advanced Guide (see "Scan features" on page 285). 19 Basic Scanning This is the normal and usua l procedure for scanning or iginals. This is a basic scanning method for USB-connected machine.
76 2. Menu Overview and Basic Setup Basic faxing • For special faxing features, refer to the Advanced Guide (see "Fax features" on page 297). • Accessing menus may differ from model to model (see "Menu overview" on page 32 or "Control panel overview" on page 23).
Basic faxing 77 2. Menu Overview and Basic Setup 3 Adjust the resolution and the darkne ss to suit your fax needs (see "Adjusting the document settings" on page 79). For the model with a touch screen, press (Option settings) > select the option you want using arrows > (back) > Next on the touch screen.
Basic faxing 78 2. Menu Overview and Basic Setup 6 Press ( Start ) on the control panel when you hear a high-pitched fax signal from the remote fax machine. Sending a fax to multiple destinations You can use the multiple send feature, which allows you to send a fax to multiple locations.
Basic faxing 79 2. Menu Overview and Basic Setup 7 When you have finished en tering fax numbers, select No at the Another No.? prompt and press OK . For the model with a to uch screen, press Send on the touch screen. The machine begins sending the fax to the numbers you entered in the order in which you entered them.
Basic faxing 80 2. Menu Overview and Basic Setup • Super Fine : Originals containing ex tremely fine detail. Super Fine mode is enabled only if th e machine with which you are communicating also supports the Super Fine resolution. • For memory transmission, Super Fine mode is not available.
81 2. Menu Overview and Basic Setup Using USB memory device This chapter explains ho w to use a USB memory devi ce with your machine. This USB memory device is supported for M387x/ M407x series (see "Vario us features" on page 10).
Using USB memory device 82 2. Menu Overview and Basic Setup • Do not remove the USB memory device while the machine is in operation or writing to or reading from USB memory.
Using USB memory device 83 2. Menu Overview and Basic Setup 3 Select (scan) > Scan To USB > OK on the control panel. OR For the model with a touch screen, select ( Sc an ) > USB > Next > Start on the touch screen. The machine begins scanning.
Using USB memory device 84 2. Menu Overview and Basic Setup 27 Printing from a USB memory device You can directly print files st ored on a USB memory device. File is supported by Direct Print option. • PRN: Only files created by provide d driver with your machine are compatible.
Using USB memory device 85 2. Menu Overview and Basic Setup 28 Backing up data Data in the machine’s memory can be ac cidentally erased d ue to power failure or storage failure. Backup helps you protect the system settings by storing them as backup files on a USB memory device.
Using USB memory device 86 2. Menu Overview and Basic Setup If you see [+] or [D] in the front of a folder name, there are one or more files or folders in the selected folder. After deleting files or reformatting a USB memory device, files cannot be restored.
Using USB memory device 87 2. Menu Overview and Basic Setup 1 Insert a USB memory devi ce into the USB memory port on your machine. 2 Select Direct USB > File Manage > Check Space on the control panel. OR For the model with a touch screen, select (Direct USB ) > Show Space > Next on the touch scr een.
3. Maintenance This chapter provides inform ation about purc hasing supplies, acces sories and maintenance parts ava ilable for your machine. • Ordering supplies and accessories 89 • Available con.
89 3. Maintenance Ordering supplies and accessories Available accessories may differ from country to coun try. Contact your sales r epresenta tives to obtain the list of available su pplies, and maintenance parts. • See "Available consumables" on page 90.
90 3. Maintenance Available consumables When supplies reach the end of their life spans, you can order the follo wings of supplies for your machine: Depending on the options, percentage of image area and job mode used, the toner cartridge’s lifespan may differ.
91 3. Maintenance Available accessories You can purchase and insta ll accessories to enhanc e your machine’s perf ormance and capacity. Some features and optional goods may not be available dependin g on model or country (see "Fea tures by models" on page 8).
92 3. Maintenance Storing the toner cartridge Toner cartridges contain components that are sensitive to light, temperature and humidity. Samsung suggests user s follow these recommendations to ensure optimal performance, highest quality, and lo ngest life from your new Samsung toner cartridge.
Storing the toner cartridge 93 3. Maintenance 3 Estimated cartridge life Estimated cartridge life (t he life of the toner cart ridge yield) depends on the amount of toner that pr int jobs require.
94 3. Maintenance Redistributing toner When the toner cartridge is near the end of its life: • White streaks or light printing occurs and/or density variat ion side to side. • The Status LED blinks red. The toner-related message saying that the toner is low may appear on the display.
Redistributing toner 95 3. Maintenance 4 M3370/ M3870/ M4070/ M4072 series.
Redistributing toner 96 3. Maintenance 5 M3375/ M3875/ M4075 series.
97 3. Maintenance Replacing the toner cartridge A toner cartridge has almost reac hed its estimated cartridge life: • The status LED and the toner -related message on the display indicate when the toner cartridge should be replaced.
Replacing the toner cartridge 98 3. Maintenance 6 Toner cartridge M3370/ M3870/ M407 0/ M4072 series Click this link to open an animat ion about replacing a toner cartridge.
Replacing the toner cartridge 99 3. Maintenance M3375/ M3875/ M4075 series Click this link to open an animat ion about replacing a toner cartridge. 1 2.
100 3. Maintenance Replacing the imaging unit 7 Imaging unit M3375/ M3875/ M4075 series Click this link to open an anim ation about replacing a imaging unit.
101 3. Maintenance Installing accessories 8 Precautions • Disconnect the power cord Never remove the contro l board cover while the power is turned on. To avoid the possibility of an electrical shock, always disconnect the power cord when installing or removing AN Y internal or ex ternal accessories.
Installing accessories 102 3. Maintenance If Printer properties item has ▶ mark, you can select other printer drivers connected with selected printer. 5 Select Device Options . The Properties window may differ depending on the driver or operating system you are using.
Installing accessories 103 3. Maintenance 10 Upgrading a memory module Your machine has a dual in-line memory mod ule (DIMM). Use this memory module slot to install addit ional memory.
Installing accessories 104 3. Maintenance 2 1 1 2.
105 3. Maintenance Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Repla ce the correspon ding parts, if necessary. • Accessing menus may differ from model to model (see "Menu overview" on page 32).
106 3. Maintenance Setting the toner low alert If the amount of toner in the cartridge is low, a message or LED informing the user to change the toner cartridge appears. You can set the option for whether or not this message or LED appears. • Accessing menus may differ from model to model (see "Menu overview" on page 32).
107 3. Maintenance Cleaning the machine If printing quality problems occur or if yo u use your machine in a dusty environment, you need to clean yo ur machine regularly to keep it in the best printing condition and use yo ur machine longer.
Cleaning the machine 108 3. Maintenance 12 Cleaning the inside During the printing process, pa per, toner, and dust particles can accumulate inside the machine. This buildup can cause print q uality problems, such as toner specks or smearing. Cleaning the inside of th e machine clears and reduces these problems.
Cleaning the machine 109 3. Maintenance 1.
Cleaning the machine 110 3. Maintenance 13 Cleaning the pickup roller • Turn the machine off and unplug the power cord. Wait for the mach ine to cool down.
Cleaning the machine 111 3. Maintenance 14 Cleaning the scan unit Keeping the scan unit clean helps ensure the best possible copies. We sugg est that you clean the scan unit at the start of each day and during the day as needed. • Turn the machine off and unplug the power cord.
Cleaning the machine 112 3. Maintenance 3 Wipe the surface of the scanne r until it is c lean and dry. 1 Scanner lid 2 Scanner glass 3 Document feeder glass 4 White bar 4 Close the scanner lid.
113 3. Maintenance Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine ma y be contaminated by toner , which can cause damage to the machine or reduce print quality.
4. Troubleshooting This chapter gives helpful in formation for what to do if you encounter an error. • Tips for avoiding paper jams 115 • Clearing jams 116 • Understanding the status LED 134 • Understanding display messages 137 This chapter gives helpful information for what to do if you encounter an error.
115 4. Troubleshooting Tips for avoiding paper jams By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guid es are positioned correctly (see "Tray overview" on page 47).
116 4. Troubleshooting Clearing jams To avoid tearing the paper, pull the jammed paper out slowly and gently. 1 In tray1 Click this link to open an animation about clearing a jam. Illustrations in this user’s guide may differ from your machin e depending on the model and options installed.
Clearing jams 117 4. Troubleshooting 2 In optional tray Click this link to open an animation about clearing a jam. • Illustrations in this user’s guide may differ from your machine depending on the model and opti ons installed. Check your machi ne type (see "Front view" on page 21).
Clearing jams 118 4. Troubleshooting If you do not see the paper in this area, stop and go to next step: If you do not see the paper in this area, stop and go to next step:.
Clearing jams 119 4. Troubleshooting 3 In the multi-purpose (or manual feeder) tray M337x series Click this link to open an animation about clearing a jam.
Clearing jams 120 4. Troubleshooting M387x/ M407x series Click this link to open an animation about clearing a jam..
Clearing jams 121 4. Troubleshooting 4 Inside the machine The Fuser area is HOT, please wait until device cools down befo re accessing this area. Turn powe r off to cool the machine down. Take care when removing paper from the machine. Illustrations in this user’s guide may differ from your machin e depending on the model and options installed.
Clearing jams 122 4. Troubleshooting M3370/ M3870/ M407 0/ M4072 series Click this link to open an animation about clearing a jam..
Clearing jams 123 4. Troubleshooting M3375/ M3875/ M4075 series Click this link to open an animation about clearing a jam. 1 2 2 1.
Clearing jams 124 4. Troubleshooting 5 In the exit area Click this link to open an animation about clearing a jam. The Fuser area is HOT, please wait until device cools down befo re accessing this area. Turn powe r off to cool the machine down. Take care when removing paper from the machine.
Clearing jams 125 4. Troubleshooting If you do not see the paper in this area, stop and go to next step:.
Clearing jams 126 4. Troubleshooting 6 In the duplex unit area Click this link to open an animation about clearing a jam..
Clearing jams 127 4. Troubleshooting If you do not see the paper in this area, stop and go to next step: 2 1 1.
Clearing jams 128 4. Troubleshooting 7 Clearing original document jams To prevent document jams, use the scanner gla ss for thick, thin or mixed paper originals.
Clearing jams 129 4. Troubleshooting Original paper jam in front of scanner • Illustrations in this user’s guide may differ from your machine depending on the model and opti ons installed. Check your machi ne type (see "Front view" on page 21).
Clearing jams 130 4. Troubleshooting Original paper jam inside of scanner • Illustrations in this user’s guide may differ from your machine depending on the model and opti ons installed. Check your machi ne type (see "Front view" on page 21).
Clearing jams 131 4. Troubleshooting If you do not see the paper in this area, stop and go to next step:.
Clearing jams 132 4. Troubleshooting Original paper jam in exit area of scanner • Illustrations in this user’s guide may differ from your machine depending on the model and opti ons installed. Check your machi ne type (see "Front view" on page 21).
Clearing jams 133 4. Troubleshooting Original paper jam in scanner duplex path • Illustrations in this user’s guide may differ from your machine depending on the model and opti ons installed. Check your machi ne type (see "Front view" on page 21).
134 4. Troubleshooting Understanding the status LED The color of the LED indicates the machine's current status. • Some LEDs may not be available depending on model or country (see "Control panel overview" on page 23).
Understanding the status LED 135 4. Troubleshooting LED Status Description Status Off • The machine is off-line. • The machine is in power save mode. Green Blinking When the backlight blinks, the machine is receiving or printing data. On • The machine is on-line and can be used.
Understanding the status LED 136 4. Troubleshooting () Power / Wake Up Blue On The machine is in power save mode. Off The machine is in ready mode or machine’s power is off. Eco Green On Eco mode is on (see "Eco printing" on page 66). Off Eco mode is off.
137 4. Troubleshooting Understanding display messages Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.
Understanding display messages 138 4. Troubleshooting 9 Toner-related messages Message Meaning Suggested solutions • Error [error number] Toner Cart Failure: [error number] Call for service • Error [error number] Toner Failu re: [error number] Install toner again • Toner not installed Toner cartridge is not installed.
Understanding display messages 139 4. Troubleshooting Samsung does not recommend using a non-genuine Samsung cartridge such as refilled or remanufactur ed.
Understanding display messages 140 4. Troubleshooting 11 Network-related messages 12 Misc. messages • Paper Empty in MP Paper is empty in MP tray. Load paper There is no paper in the multi-purpose tray. Load paper in the multi- purpose tray (see "Multi- purpose (or manual feeder) tray" on page 50).
Understanding display messages 141 4. Troubleshooting • Replace pickup roller Replace with new [tray type] pickup roller The life of the tray1, tray2 or MP tray pick-up roller will expired soon. Replace the tray pick- up roller with a new one. Contact the service representatives.
Understanding display messages 142 4. Troubleshooting • Error: [error number] Input System Failure: [error number] Check tray 2 connection There is a problem in the tray 2. Check the tray2 connection. • Error: [error number] Video System Failure: [error number] Call for service if the problem persists There is a problem in the video system.
5. Appendix This chapter provides product specifications an d information conce rning applicable regulations. • Specifications 144 • Regulatory information 152 • Copyright 164.
144 5. Appendix Specifications 1 General specifications The specification values listed below ar e subject to change without no tice. See www.samsung.com for possible changes in information. Items Description Dimension a Width x Length x Height • M337xFD / M337xHD/ M387xFD/ M387xHD: 414.
Specifications 145 5. Appendix Power consumption Average operating mode Less than 700 W Ready mode Less than 10 W ( M407xFX : Less than 15 W) Power save mode d • M337xFD/ M337xHD/ M387xFD / M387xHD/ M407xFD/ M407xFR/ M407xHR: Less than 1.1 W • M387xFW: Less than 1.
Specifications 146 5. Appendix 2 Print media specifications Type Size Dimensions Print media wei ght/Capacity a Tray1 / Optional tray Multi-purpose tray Manual feeder b c Plain paper Letter 216 x 279 mm (8.
Specifications 147 5. Appendix Transparency Letter, A4 Refer to the Plain paper section Not available in tray1/ optional tray. 138 to 146 g/m 2 (36.81 to 38.
Specifications 148 5. Appendix 3 System requirements Microsoft ® Windows ® • Internet Explorer 6.0 or higher is the minimu m requirement for all Windows operating systems. • Users who have administrator rights can install the software. • Windows Terminal Services is compatible with your machine.
Specifications 149 5. Appendix Mac Linux Operating system Requirements (Recommended) CPU RAM Free HDD space Mac OS X 10.5 •I n t e l ® processors • 867 MHz or faster Power PC G4/G5 512 MB (1 GB) 1 GB Mac OS X 10.6 •I n t e l ® processors 1 G B (2 GB) 1 GB Mac OS X 10.
Specifications 150 5. Appendix Unix Items Requirements Operating system Sun Solaris 9, 10, 11 (x86, SPARC) HP-UX 11.0, 11i v1, 11i v2, 11i v3 (PA-RISC, Itanium) IBM AIX 5.
Specifications 151 5. Appendix 4 Network environment Network and wireless models only (see "Features by models" on page 8). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the networ k environments supported by the machine.
152 5. Appendix Regulatory information This machine is designed for a normal work environment and certified with several regulatory statements. 5 Laser safety statement The printer is certified in the U.
Regulatory information 153 5. Appendix 7 Mercury Safety 8 Power saver 9 Recycling 10 China only Contains Mercury, Di spose Accord ing to Local, State or Federal Laws.(U.S.A. only) This printer contains advanced energy conservation technology that reduces power consumption when it is not in active use.
Regulatory information 154 5. Appendix 11 Correct disposal of this pro duct (Waste electrical & electronic equipment) (Applicable in countries with separate collection systems) (The United States of America only) Dispose unwanted electronics through an approved recycler.
Regulatory information 155 5. Appendix 14 Radio frequency emissions FCC information to the user This device complies with Part 15 of the F CC Rules. Operation is subject to the following two condition.
Regulatory information 156 5. Appendix 15 United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power, Radio LAN devic es (radio frequency (RF) wireless communication devices), operating in th e 2.4 GHz/5 GHz Band, may be present (embedded) in your printer system.
Regulatory information 157 5. Appendix 17 Germany only 18 Turkey only 19 Thailand only This telecommunication equipment conf orms to NTC techni cal requirement. 20 Canada only This product meets the applicable Industr y Canada technical specifications.
Regulatory information 158 5. Appendix The Telephone Company may make chang es in its communicat ions facilities, equipment operations or pr ocedures where such action is reasonably required in the operation of its business and is not inconsistent with the rules and regulations in FCC Part 68.
Regulatory information 159 5. Appendix • If your area experiences a high inc idence of lightning or power surges, we recommend that you install surge pr otectors for both the power and the telephone lines. Surge prot ectors can be purchased from your dealer or telephone and electronic specialty stores.
Regulatory information 160 5. Appendix You must have a 13 amp f use in the plug, adaptor, or at the distribution board. 24 Declaration of conformity (European countries) Approvals and Certifications January 1, 1995: Council Directive 2006/95/EC Approximation of the laws of the member states related to low voltage equipment.
Regulatory information 161 5. Appendix European radio approval information (for products fitted with EU-approved radio devices) Low power, Radio LAN typ e devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz band, may be present (embedded) in your printer syste m which is intended for ho me or office use.
Regulatory information 162 5. Appendix The power output of the wi reless device or devices that may be embedded in your printer is well below th e RF exposure limits as know n at this time.
Regulatory information 163 5. Appendix 27 China only.
164 5. Appendix Copyright © 2013 Samsung Electronics Co ., Ltd. All rights reserved. This user’s guide is provided fo r information purposes only. All information includ ed herein is subject to change without notic e.
ADVANCED User’s Guide ADVANCED User’s Guide This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be availabl e depending on models or countries.
166 ADVANCED 1 . Software Installation Installation for Mac 169 Reinstallation for Mac 170 Installation for Linux 171 Reinstallation for Linux 172 2 . Using a Network-Connected Machine Useful network .
167 ADVANCED Fax features 297 Using shared folder features 308 Using optional device features 309 5 . Useful Management Tools Accessing management tools 312 Easy Capture Manager 313 Samsung AnyWeb Pri.
1. Software Installation This chapter provides instructions for installing ess ential and help ful softwar e for use in an en vironment where the machine is connected via a cable. A loca lly connected machine is a machine dire ctly attached to your computer using the cable.
169 1. Software Installation Installation for Mac 1 Make sure that the machine is connected to your computer and powered on. 2 Insert the supplied software CD into your CD-ROM drive. 3 Double-click the CD-ROM icon that appears on your Mac desktop. • For Mac OS X 10.
170 1. Software Installation Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. 1 Open the Applications folder > Samsung > Printer Software Uninstalle r . 2 To uninstall printer software, click Continue .
171 1. Software Installation Installation for Linux You need to download Linux software pa ckages from the Sa msung website to install the printer software (http://www. samsung.com > find your product > Support or Downloads). 1 Installing the Unified Linux Driver 1 Make sure that the machine is connected to your computer and powered on.
172 1. Software Installation Reinstallation for Linux If the printer driver does not work properly, uninstall the driver and reinstall it. 1 Make sure that the machine is connected to your computer and powered on. 2 When the Administrator Login window appears, type “root” in the Login field and enter the system password.
2. Using a Network- Connected Machine This chapter gives you step-by-step instructions f or setting up a net work connected machine and sof tware. • Useful network programs 174 • Wired network set.
174 2. Using a Networ k-Connected Machine Useful network programs There are several prog rams available to setup the network sett ings easily in a network environment. For the network administrator especially, managing several machines on the network is possible.
175 2. Using a Networ k-Connected Machine Wired network setup 4 Printing a network configuration report You can print Network Configuration Report from the machine’s control panel that will show the current machine’s network settings. Th is will help you to set up a network.
Wired network setup 176 2. Using a Networ k-Connected Machine 1 Download the software from the Samsung web site then unpack and install it: (http://www.samsung.com > find your produc t > Support or Downloads). 2 Follow the instructions in the installation window.
Wired network setup 177 2. Using a Networ k-Connected Machine 8 Click Install . All components nec essary for machine operations will be installed. If you click Customize , you can choose individual components to install. 9 Enter the password and click OK .
178 2. Using a Networ k-Connected Machine Installing driver over the network • Some features and optional goods may not be available depending on model or country (see "Feature s by models" on page 8).
Installing driver over the network 179 2. Using a Networ k-Connected Machine 6 Windows 1 Make sure that the machine is conne cted to the netwo rk and powered on. Also, your machine’s IP address sh ould have been set (see "Setting IP address" on page 1 75).
Installing driver over the network 180 2. Using a Networ k-Connected Machine 1 Make sure that the machine is conne cted to the netwo rk and powered on. Also, your machine’s IP address sh ould have been set (see "Setting IP address" on page 1 75).
Installing driver over the network 181 2. Using a Networ k-Connected Machine /p”<port name>” or /P”<port name>” Specifies printer port. Network Port will be created by use of Standard TCP/IP Port monitor. For local port, this port must exist on system before being specified by command.
Installing driver over the network 182 2. Using a Networ k-Connected Machine 7 Mac 1 Make sure that the machine is conne cted to your n etwork and powered on. 2 Insert the supplied software CD into your CD-ROM drive. 3 Double-click the CD-ROM icon that appears on your Mac desktop.
Installing driver over the network 183 2. Using a Networ k-Connected Machine 7 Click Agree to agree to the license agreement. 8 Click Install . All components nec essary for machine operations will be installed. If you click Customize , you can choose individual components to install.
Installing driver over the network 184 2. Using a Networ k-Connected Machine 10 Input the printer description and Next . 11 After the machine is added, click Finish . 12 When installation is done, click Finish . Add a network printer 1 Double-click the Unified Driver Configurator .
Installing driver over the network 185 2. Using a Networ k-Connected Machine See administration guide of your UNIX OS for detai ls. 4 Unpack the UNIX prin ter driver package. For example, on IBM AIX, use the following commands. “ gzip -d < enter the package name | tar xf - ” 5 the unpacked directory.
Installing driver over the network 186 2. Using a Networ k-Connected Machine Setting up the printer To add the printer to your UNIX system, run ‘installprinter’ from the command line. This will bring up the Add Printer Wizard window. Setup the printer in this window according to the following steps: 1 Type the name of the printer.
187 2. Using a Networ k-Connected Machine IPv6 configuration IPv6 is supported properly only in Windows Vi sta or higher. Some features and optional goods may not be available depending on model or country (see "Features by mo dels" on page 8 or "Menu overview" on page 32).
IPv6 configuration 188 2. Using a Networ k-Connected Machine When you install the printer driver, do not configure both IPv4 and IPv6. We recommend to configure either IPv4 or IPv6. DHCPv6 address configuration If you have a DHCPv6 server on your network, yo u can set one of the following options for default dyna mic host configuration.
IPv6 configuration 189 2. Using a Networ k-Connected Machine 11 From the SyncThru™ Web Service Activating IPv6 1 Access a web browser, such as Interne t Explorer, from Windows. Enter the machine IP address (http://xxx.xxx .xxx.xxx) in the address field and press the Enter key or click Go .
190 2. Using a Networ k-Connected Machine Wireless network setup • Make sure your machine supports wireless networking. Wi reless networking may not be available depending on the model (see "Features by models" on page 8).
Wireless network setup 191 2. Using a Networ k-Connected Machine 13 Introducing wireless set up methods You can set wireless settings ei ther from the machine or th e computer.
Wireless network setup 192 2. Using a Networ k-Connected Machine 14 Using the WPS button If your machine and an ac cess point (or wireless rou ter) support Wi-Fi Protected Setup™ (WPS), you can ea sily configure the wir eless network settings by pressing the (WPS) button on the control panel without a computer.
Wireless network setup 193 2. Using a Networ k-Connected Machine Machines with a display screen Connecting in PBC mode 1 Select ( Menu ) > Network > Wi-Fi > WPS Setting on the control panel. OR For models that have the (WPS) button on the control panel, press and hold the (WPS) button on th e control panel for more than 2 seconds.
Wireless network setup 194 2. Using a Networ k-Connected Machine 5 Insert the supplied softwa re CD into your CD-R OM drive, and follow the instructions in the window to set up the wi reless network.
Wireless network setup 195 2. Using a Networ k-Connected Machine Re-connecting to a network When the wireless function is off, the ma chine automatically tries to re-connect to the access point (o r wireless router) with th e previously used wireless connection settings and address.
Wireless network setup 196 2. Using a Networ k-Connected Machine After completing the wireless network connection, you need to install a machine driver to print from an appl ication (see "Installing driver over the network" on pa ge 178). 1 Press the ( Menu ) > Network > Wireless > WLAN Settings button on the control panel.
Wireless network setup 197 2. Using a Networ k-Connected Machine 3 Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start > All programs > Accessories > Run . X: Setup.exe replacing “X” with the letter , which represents your CD- ROM drive and click OK .
Wireless network setup 198 2. Using a Networ k-Connected Machine If you cannot fin d the network name you want to choose, or if you want to set the wireless config uration manually, click Advanced Setting . • Enter the wireless Network Name: Enter the SSID of the access point (SSID is cas e-sensitive).
Wireless network setup 199 2. Using a Networ k-Connected Machine 10 When the wireless network set up is completed, disconnect the USB cable between the computer and machine.
Wireless network setup 200 2. Using a Networ k-Connected Machine 5 Select Wireless network connection on the Printer Connection Type screen. Then, click Next . 6 On the Are you setting up your pr inter for the first time? screen, select Yes, I will set up my pr inter's wireless network.
Wireless network setup 201 2. Using a Networ k-Connected Machine Before entering the IP address for the machine, you must know the computer’s network configuration info rmation. If the computer’s network configuration is set to DHCP, the wireless network setting should also be DHCP.
Wireless network setup 202 2. Using a Networ k-Connected Machine Access point via USB cable (recommended) 1 Make sure that the machine is connected to your computer and powered on. 2 Insert the supplied software CD into your CD-ROM drive. 3 Double-click the CD-ROM icon that appears on your Mac desktop.
Wireless network setup 203 2. Using a Networ k-Connected Machine • Authentication: Select an authentication type. Open System: Authentication is not used, and encryption may or may not be used, depending on the need for data security. Shared Key: Authentication is used.
Wireless network setup 204 2. Using a Networ k-Connected Machine 14 Wireless network set up is completed. After the in stallation is finished, click Quit . After completing the wireless network connection, you need to install a machine driver to print from an appl ication (see "Installation for Mac" on page 169).
Wireless network setup 205 2. Using a Networ k-Connected Machine 10 Select Configuration of Wireless network on the Printer Connection Type and click Continue . 11 After searching the wireless networks , a list of wir eless networks your machine has searched appears.
Wireless network setup 206 2. Using a Networ k-Connected Machine Before entering the IP address for the machine, you must know the computer’s network configuration info rmation. If the computer’s network configuration is set to DHCP, the wireless network setting should also be DHCP.
Wireless network setup 207 2. Using a Networ k-Connected Machine • After completing the wireless networ k connection, you need to install a machine driver to print from an a pplication (see "Installing driver over the network" on page 178).
Wireless network setup 208 2. Using a Networ k-Connected Machine 1 Check whether or not the network cabl e is connected to the machine. If not, connect the machine wi th a standard network cable. 2 Start a web browser such as Internet Explorer, Safa ri, or Firefox and enter your machine’s new IP addr ess in the browser window.
Wireless network setup 209 2. Using a Networ k-Connected Machine Disconnect the network cable (standard or network). Your machine should then start communicating wirelessly wi th the network. In case of Ad-hoc mode, you can use a wireless LAN and wired LAN simultaneously.
Wireless network setup 210 2. Using a Networ k-Connected Machine • You cannot connect your mobile de vice to the internet through the printer’s Wi-Fi Direct. • The supported protocol list may di ffer from your model, Wi-Fi Direct networks do NOT support IPv6, networ k filtering, IPSe c, WINS, and SLP services.
Wireless network setup 211 2. Using a Networ k-Connected Machine From the network-connected computer If your printer is using a network cable or a wireless ac cess point, you can enable and configure Wi-Fi Direct from SyncThru™ Web Service.
Wireless network setup 212 2. Using a Networ k-Connected Machine • The machine is unable to find the n etwork name (SSID) you have selected or entered. Check the network name (SSID) on your access point and try connecting again. • Your access point is not turned on.
Wireless network setup 213 2. Using a Networ k-Connected Machine g Check if Printer Name or IP Address: is the IP address on the network configuration Sheet. 3 Change the printer port's IP address if it is different from the network information report's.
Wireless network setup 214 2. Using a Networ k-Connected Machine Register the product's MAC address when you configur e the DHCP server on the access point (or wireless router). Then you can a lways use the IP address that is set with the MAC address.
215 2. Using a Networ k-Connected Machine Samsung Mobile Print 22 What is Samsung Mobile Print? Samsung Mobile Print is a free application that enables users to print photos, documents, and web pages directly from your smartphone or tablet.
216 2. Using a Networ k-Connected Machine AirPrint •O n l y AirPrint certified machines can use the AirPrint feature. Check the box your machine came in for the AirPrint certified mark. • This feature may not be available depending on model or optional goods (see "Various features" on page 10).
217 2. Using a Networ k-Connected Machine Google Cloud Print™ Google Cloud Print™ is a ser vice that allows you to prin t to a printer using your smart phone, tablet, or any other web-c onnected devices. Just register your Google account with the printer, and you are read y to use the Google Cloud Print™ service.
Google Cloud Print™ 218 2. Using a Networ k-Connected Machine 10 Click Finish printer registration . 11 Click Manage your printers . Now your printer is registered with Google Clou d Print™ service. Google Cloud Print™-ready devic es will appear in the list.
3. Useful Setting Menus This chapter explains how to browse the curren t status of your machine, and the m ethod of setting for advan ced machine setup.
220 3. Useful Setting Menus Before you begin reading a chapter This chapter explains all the fe atures available for this seri es' models to help users easily un derstand the features.You can c heck the features avai lable for each model in the Basic Guid e (see "Menu overview" on pa ge 32).
221 3. Useful Setting Menus Print Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). To change the menu options: • Press ( Menu ) > Print Setup on the control panel.
222 3. Useful Setting Menus Copy 1 Copy feature Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). To change the menu options: • Press (copy) > ( Menu ) > Copy Feature on the control panel.
Copy 223 3. Useful Setting Menus Duplex Sets the machine to print copies on both sides of paper. • 1 ->1 Sided: Scans o ne side of an original and prints it on one side of the paper.
Copy 224 3. Useful Setting Menus Adjust Background Prints an image without its background. This copy feature removes the background color and can be helpful when copying an original containing color in the background, such as a newspaper or a catalog.
Copy 225 3. Useful Setting Menus Watermark The watermark option allows you to pr int text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document.
Copy 226 3. Useful Setting Menus Book Copy The Book Copy feature allows you to copy an entire book. If the book is too thick, lift the cover until its hinges are caught by the stopper and then close the cover. If the book or magazine is thicker than 30 mm (1.
Copy 227 3. Useful Setting Menus 2 Copy Setup Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). To change the menu options: Press (copy) > ( Menu ) > Copy Setup on the control panel.
228 3. Useful Setting Menus Fax 3 Fax Feature Some menus may not appear in the di splay depending options or models. If so, it is not a pplicable to your mach ine (see "M enu overview " on page 32). To change the menu options: • Press (fax) > ( Menu )> Fax Feature on the control panel.
Fax 229 3. Useful Setting Menus 4 Sending setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). Memory Send Fax can be customized through detailed options.
Fax 230 3. Useful Setting Menus To change the menu options: • Press (fax) > ( Menu ) > Fax Setup > Sending on the control panel. • For the model with a touch screen, press ( Setup ) > Machine Setup > Next > Default Setting > Fax Default on the touch screen.
Fax 231 3. Useful Setting Menus 5 Receiving setup Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). To change the menu options: • Press (fax) > ( Menu ) > Fax Setup > Receiving on the control panel.
Fax 232 3. Useful Setting Menus 6 Change Default setu p Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). To change the menu options: Press (fax) > ( Menu ) > Fax Setup > Change Default on the control panel.
Fax 233 3. Useful Setting Menus 7 Manual TX/RX setup Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). To change the menu options: • Press (fax) > ( Menu ) > Fax Setup > Manual TX/RX on the control panel.
234 3. Useful Setting Menus Scan 8 Scan feature Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). To change the menu options: • Press (scan) > ( Menu ) > Scan Feature on the control panel.
Scan 235 3. Useful Setting Menus 9 Scan setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). To change the menu options: • Press (scan) > ( Menu ) > Scan Setup on the control panel.
Scan 236 3. Useful Setting Menus Item Description Destination Enter the destination's information. Change Default The scan options can be set to thos e most frequently used. Original Size Sets the image size. Original Type Sets the original document’s type.
Scan 237 3. Useful Setting Menus Server Confirmation You can set the machine to print server confirmation result report. If you select On-Error , the machine prints a report only when a transmission is not successful. Email Confirmatio n You can set the machine to print email confirmation result report.
238 3. Useful Setting Menus System setup 10 Machine setup Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). To change the menu options: • Press ( Menu ) > System Setup > Machine Setup on the control panel.
System setup 239 3. Useful Setting Menus Default Mode Sets the machine’s default mode among fax mode, copy mode, or scan mode. Default Paper Size You can set the default paper size to use. Power S ave Sets how long the machine waits before going to power save mode.
System setup 240 3. Useful Setting Menus Auto Tray Switch Determine whether or not the machine continues printing when it detects th e paper does not match. For example, if both tray 1 and tr ay 2 are filled with t he same size paper, the machine automatically prints from tray 2 after the tray 1 runs out of paper.
System setup 241 3. Useful Setting Menus 11 Admin setup • Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). • You need to enter a password to enter this menu.
System setup 242 3. Useful Setting Menus Item Description User Access Control Controls user access to a machine. You can assign different levels of permissions to use the machine to each user. You can also use this fe ature from the SyncThru™ Web Service.
System setup 243 3. Useful Setting Menus 12 Paper setup Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). To change the menu options: • Press ( Menu ) > System Setup > Paper Setup on the control panel.
System setup 244 3. Useful Setting Menus 13 Sound / Volume Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). To change the menu options: • Press ( Menu ) > System Setup > Sound/Volume on the control panel.
System setup 245 3. Useful Setting Menus 14 Report Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). To change the menu options: • Press ( Menu ) > System Setup > Report on the control panel.
System setup 246 3. Useful Setting Menus 15 Maintenance Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). Help List Prints the help page to check whether your machine is printing properly or not.
System setup 247 3. Useful Setting Menus To change the menu options: • Press ( Menu ) > System Setup > Maintenance on the control panel. 16 Address book setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32).
248 3. Useful Setting Menus Network setup Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). You can also use this feature from the SyncThru™ Web Service.
Network setup 249 3. Useful Setting Menus Ethernet Port You can set whether to use Ethernet on or off. Turn the power off and on after you change this option. Ethernet Speed You can set the ethernet speed. Item Description Protocol Management • HTTP: You can set whether to use SyncThru™ Web Service or not.
250 3. Useful Setting Menus Job management Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). To change the menu options: • Press ( Menu ) > Job Management on the control panel.
251 3. Useful Setting Menus Job Status Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). To change the menu options: • Press ( Job Status ) > select the menu item you want on the touch screen.
252 3. Useful Setting Menus Eco Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). To change the menu options: • Press ( Eco ) > select the menu item you want on the touch screen.
253 3. Useful Setting Menus USB Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). To change the menu options: • Insert a USB memory device into th e USB memory port on your machine, and then press USB .
254 3. Useful Setting Menus Document box Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). Press ( Document Box ) > select the menu item you want > Next on the touch screen.
255 3. Useful Setting Menus Scan to cloud Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). Press ( Scan to Cloud ) > select the menu item you want > Next on the touch screen.
256 3. Useful Setting Menus Secure release Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 32). Press ( Secure Release ) on the touch screen.
4. Special Features This chapter explains special copying, sca nning, faxing, and printing features. • Altitude adjustment 258 • Storing email address 259 • Entering various characters 261 • S.
258 4. Special Features Altitude adjustment Print quality is affe cted by atmospheric pressure, which is determined by the height of the machine above sea level. The following information will guide you on how to set your machine for the best print quality.
259 4. Special Features Storing email address This feature may not be available de pending on model or optional goods (see "Features by models" on page 8).
Storing email address 260 4. Special Features Searching with a particular first letter 1 Select (scan) > ( Address Book ) > Search&Send > Select an address group > ID on the control panel.
261 4. Special Features Entering various characters As you perform various task s, you may need to ente r names and numbers. For example, when you set up your machine, you enter your name or your company’s name, and the fa x number. When you stor e fax numbers or email addresses in memory, you may also enter the corresponding names.
Entering various characters 262 4. Special Features 4 Understanding pop-up keyboard • This feature is only available for models with a touch screen. • Some of the follow key values may not appear depending on the job you are doing.
263 4. Special Features Setting up the address book You can set up speed number with the fax numbers you use frequently via SyncThru™ Web Service and then easi ly and quickly enter fax numbers by entering the location numbers a ssigned to them in address book.
Setting up the address book 264 4. Special Features 7 Editing speed dial numbers 1 Select (fax) > ( Address Book ) > New & Edit > Speed Dial on the control panel. OR For the model with a touch screen, select ( Setup ) > Machine Setup > Next > Address Book > Phone Book > View Lists > Individual on the touch screen.
Setting up the address book 265 4. Special Features 5 Select Yes when Add? appears. 6 Repeat step 3 to include other sp eed dial numbers into the group. 7 When you have finished, select No when Another No.? appears and press OK . 8 Press ( Stop/Clear ) button or home ( ) ic on to return to ready mode.
Setting up the address book 266 4. Special Features 1 Select ct (fax) > ( Address Book ) > Search & Dial > Speed Dial or Group Dial on the control panel.
Setting up the address book 267 4. Special Features • When importing the address book data from a compute r to the machine, the existing address book data is deleted. • Make sure to enter valid data. If you enter invalid data, unexpected errors can occur.
268 4. Special Features Registering authorized users This feature may not be available de pending on model or optional goods (see "Features by models" on page 8).
269 4. Special Features Printing features • For basic printing features, refer to the Basic Guide (see "Basic printing" on page 62). • This feature may not be available depending on model or optional goods (see "Features by models" on page 8).
Printing features 270 4. Special Features 3 Select your machine. 4 Right-click your machine and select Se t as Default Printer . For Windows 7 or Win dows Server 2008 R2, if Set as default printer has a ► , you can select other printer driver s connected to the selected printer.
Printing features 271 4. Special Features Understanding special printer features You can use advanced printing fea tures when using your machine. To take advantage of the pr inter features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
Printing features 272 4. Special Features Booklet Printing a Prints your document on b oth sides of a sheet of paper and arranges the pages so that the paper can be folded in half after pri nting to produce a booklet. • If you want to make a booklet, you need to print on Le tter, Legal, A4, US Folio, or Oficio sized print media.
Printing features 273 4. Special Features Double-Sided Prin ting Some menus may not appear on the dis play depending on option s or models. If so, it is not applicab le to your machin e. • Printer Default: If you select this option, this feature is determined by the settings you have selected on the control panel of the machine.
Printing features 274 4. Special Features Watermark The watermark option allows you to print text over an existing do cument. For example, you use it when you want to have large gr ay letter s reading “ DRAFT ” or “ CONFIDENTIAL ” printed diagonally across the first page or all pages of a document.
Printing features 275 4. Special Features Overlay a This option is available only when you use the L/SPL printer driver (see "Software" on page 8). An overlay is text and/or images stored in the computer hard disk drive (HDD) as a sp e c i a l f i l e f o r m a t t h a t c a n b e p r i n t e d o n a ny document.
Printing features 276 4. Special Features Overlay a (Using a page overlay) a Click the Advanced tab. b Select the desired overlay from the Overlay drop-down list. c If the overlay file you want does not appear in the Overlay drop-down list, select Edit.
Printing features 277 4. Special Features Print Mode • This feature is available only if you have installed the mass st orage device or optional memory (see "Various features" on pag e 10). • Some menus may not appear on the display depending on option s or models.
Printing features 278 4. Special Features Job Accounting This option allows you to print with the given permission. • User permission : If you check this option, only users wi th user permission can start a print job. • Group permission : If you check this option, only groups wi th group permission can start a print job.
Printing features 279 4. Special Features 17 Using Direct Printing Utility • Available for Windows OS users only. • Direct Printing Utility may not be available depe nding on model or optional goods (see "Software" on page 8).
Printing features 280 4. Special Features 4 Click Print . The selected PDF file is sent to the machine. 18 Mac printing Some features may not be available de pending on models or options.
Printing features 281 4. Special Features Printing on both sides of the paper Some features may not be available de pending on models or options. It means that the features are not support ed (see "Various features" on page 10). Before printing in the duplex mode, de cide on which edge you will be binding your finished document.
Printing features 282 4. Special Features Printing from applications There are a lot of Linux applications that allow you to print using Common UNIX Printing System (CUPS). You can prin t on your machin e from any such application. 1 Open the document to print.
Printing features 283 4. Special Features 3 Th e Printer Properties window appears. The following five tabs displa y at the top of the window: • General: Allows you to change the prin ter location and name. The name entered in this tab di splays on the printer list in Printers configuration .
Printing features 284 4. Special Features To take advantage of the printer feat ures provided by your printer driver, press Properties . 5 Press OK to start the print job. Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties .
285 4. Special Features Scan features • For basic scanning features, refer to the Basic Guide (see "Basic scanning" on page 75). • This feature may not be available depending on model or optional goods (see "Features by models" on page 8).
Scan features 286 4. Special Features 22 Setting the scan settings in the computer This feature may not be available de pending on model or optional goods (see "Features by models" on page 8). 1 Open Samsung Easy Printer Manager (see "Using Samsung Easy Printer Manager" on page 321).
Scan features 287 4. Special Features • ID is the same ID as the registered scan ID for Samsung Easy Printer Manager > Switch to adva nced mode > Scan to PC Settings . • Password is the 4 di git number registered password for Samsung Easy Printer Manager > Switch to advanced mode > Scan to PC Settings .
Scan features 288 4. Special Features • If the authentication method of SMTP server is POP3 before SMTP, put a check mark of SMTP Requires POP Before SMTP Authentication .
Scan features 289 4. Special Features 4 Enter the IP address in dotted decimal notation or as a host name. 5 Enter the server port nu mber, from 1 to 65535. 6 Check the box next to Anonymous , then the server permits the access of unauthorized people.
Scan features 290 4. Special Features 26 Scanning to WSD Scans the originals and saves the scanned data on a connected computer if the computer supports the WSD (Web Service for Device) feature. To use the WSD feature, you need to in stall the WSD printer driv er on your computer.
Scan features 291 4. Special Features 5 Select the option yo u want and press OK . 6 Scanning begins. 27 Scanning with cloud service You should be registered to a Google Drvie , Dropbox , and Evernote account to use this function. This feature is only available for models with a touch screen.
Scan features 292 4. Special Features 28 Scanning from image editing program You can scan and import documents in the image editing software such as Adobe Photoshop, if the software is TWAIN-compliant. Follow the steps below to scan with TWAIN- compliant software: 1 Make sure that the machine is connected to your computer and powered on.
Scan features 293 4. Special Features 7 Scan and save your scanned image. 30 Scanning with Samsung Easy Document Creator Samsung Easy Document Creator is an appl ication to help use rs scan, compile, and save documents in multiple formats, including .
Scan features 294 4. Special Features 31 Mac scanning Scanning from USB connected machine 1 Make sure that the machine is connected to your computer and powered on. 2 Place a single document face down on the document glass, or load the documents face up into th e document feeder (see "L oading originals" on page 59).
Scan features 295 4. Special Features • If scanning does not operate in Im age Capture, update Mac OS to the latest version. • For more information, refer to the Image Capture ’s help. • You can also scan using TWAIN-compliant software, such as Adobe Photoshop.
Scan features 296 4. Special Features 8 The document is sca nned and the image preview appears in the Preview Pane . 9 Drag the pointer to set the image area to be scanned in the Preview Pane . 10 Select the option you want. 11 Scan and save your scanned image.
297 4. Special Features Fax features For basic faxing features, refer to the Basic Guide (see "Basic faxing" on page 76). 33 Automatic redialing When the number you have dialed is busy or there is no answer when you send a fax, the machine automati cally redials the number.
Fax features 298 4. Special Features You can set your machine to print a co nfirmation report automa tically each time sending a fax is completed. • Press (fax) > ( Menu ) > Fax Setup > Sending > Fax Confirmation on the control panel.
Fax features 299 4. Special Features 4 Press ( Menu ) > Fax Feature > Delay Send on the control panel. OR For the model with a touch screen, select ( Fax ) > Delayed Send > Next on the touch scre en. Go to step 8. 5 Enter the number of the rece iving fax machine and press OK .
Fax features 300 4. Special Features 3 Press OK when Yes highlights. For the model with a touch screen, press Yes when the confirmation windows appears.
Fax features 301 4. Special Features 39 Forwarding a received fax You can set the machine to forward the rece ived or sent fax to other destination by a fax, an email or a ser ver. If you are out of office but have to receive the f ax, this feature may be useful.
Fax features 302 4. Special Features 1 Place a single document face down on the document glass, or load the documents face up into the document feeder.
Fax features 303 4. Special Features • Notify me when complete: Set to show the popup window to notify receiving a fax. • Open with default application: After receiving the fax, open it with default application. • None: After receiving a fax, the machin e does not notify the user or opens the applicat ion.
Fax features 304 4. Special Features 43 Receiving manually in Tel mode You can receive a fa x call by pressing ( On Hook Dial ) button and then pressing ( Start ) when you hear a fax tone. If your machine has a handset, you can answer calls using the handset (see "Features by models" on page 8).
Fax features 305 4. Special Features This setting may not be available depending on your country. 1 Select (fax) > ( Menu ) > Fax Setup > Receivi ng > Receive Mode > DRPD on the control panel.
Fax features 306 4. Special Features Printing received faxes 1 Select (fax) > ( Menu ) > Fax Feature > Secure Receive > Print on the control panel. OR For the model with a to uch screen, press ( Setup ) > Machine Setup > Next > Fax Setup > Secure Receive > Print on the touch screen.
Fax features 307 4. Special Features 49 Receiving faxes in memory Since your machine is a m ulti-tasking device, it can re ceive faxes wh ile you are making copies or printing. If you receive a fax while you are copying or printing, your machine stores incoming faxes in its memory.
308 4. Special Features Using shared folder features This feature allows you to use the machine’s memory as a shared folder. The advantage of this feature is that you can conveniently use the shared folder through your computer’s window.
309 4. Special Features Using optional device features Some features may not be available de pending on models or options. It means that the features are not support ed (see "Various features" on page 10).
Using optional device features 310 4. Special Features OR For the model with a to uch screen, press ( Document Box ) > Next > System Boxes on the touch screen. Some menus may not appear on the display depending on options or models. I f so, i t is not a pplicab le to your machin e.
5. Useful Management Tools This chapter introduces manag ement tools provid ed to help you make full use of your machine. • Accessing management tools 312 • Easy Capture Manager 313 • Samsung An.
312 5. Useful Management Tools Accessing management tools Samsung provides a variety of manage ment tools for Samsung printers. 1 Make sure that the machine is connect ed to your computer and powered on. 2 From the Start menu, select Programs or All Programs .
313 5. Useful Management Tools Easy Capture Manager • Available for Windows OS users only. • This feature may not be av ailable depending on mode l or optional goods (see "Software" o n page 8). Capture your screen and launch Easy Capture Manager by simply pr essing the Print Screen key on the keyboard.
314 5. Useful Management Tools Samsung AnyWeb Print • Available for Windows OS users only. • This feature may not be av ailable depending on mode l or optional goods (see "Software" o n page 8).
315 5. Useful Management Tools Easy Eco Driver Available for Windows OS users only (see "Software" on page 8). With the Easy Eco Driver, you ca n apply Eco features to save paper and tone r before printing. Easy Eco Driver also allows you simple editing such as removin g images and texts, and more.
316 5. Useful Management Tools Using SyncThru™ Web Service • Internet Explorer 8.0 or higher is the minimum requirement for SyncThru™ Web Service . • SyncThru™ Web Service explanation in this user’s guide may diffe r from your machine depending on its options or models.
Using SyncThru™ Web Service 317 5. Useful Management Tools • Usage Counters: Shows the usage count by print types: simplex and duplex. • Current Settings: Shows the machine’s and network’s information. • Security Information: Shows the machine’s security information.
Using SyncThru™ Web Service 318 5. Useful Management Tools Maintenance tab This tab allows you to maintain your machine by upgrad ing firmware and setting contact information for sendin g emails. You can also connect to Samsung website or download drivers by selecting the Link menu.
Using SyncThru™ Web Service 319 5. Useful Management Tools 5 Click Add button to add e-ma il notification user. Set the recipient name an d e-mail address (es) with notification items you want to receive an alert for. 6 Click Apply . If the firewall is activated, the e-mail may not be sent successfully.
320 5. Useful Management Tools Using Samsung Easy Document Creator Samsung Easy Document Creator is an appl ication to help use rs scan, compile, and save documents in m ultiple formats, inclu ding .epub format. These documents can be shared via social networking sites or fax.
321 5. Useful Management Tools Using Samsung Easy Printer Manager • This feature may not be available depending on model or optional goods (see "Software" on page 8). • Available for Windows and Mac OS user s only (see "Software" on page 8).
Using Samsung Easy Printer Manager 322 5. Useful Management Tools Select the Help menu or click the button from the window. 6 Advanced settings user interface overview The advanced user in terface is intended to be used by the person responsible for managing the network and machines.
Using Samsung Easy Printer Manager 323 5. Useful Management Tools Some menus may not appear in the display depending on options or models. I f so, i t is not a pplicab le to your machin e. Device Settings You can configure various machine setti ngs such as machine setup, paper, layout, emulation, network, and print information.
324 5. Useful Management Tools Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the machine status. • The Samsung Printer Statu s window and its contents shown in this user’s guide may differ depending on the machine or operati ng system in use.
Using Samsung Printer Status 325 5. Useful Management Tools 2 Optio n You can set printing job alert related settings. 3 Order Supp lies You can or der replacement toner cart ridge(s) from online. 4 User’s Guide You can view the online User’s Guide.
326 5. Useful Management Tools Using Samsung Printer Experience Samsung Printer Experience is a Samsung applic ation that combines Samsung machine settings and machine ma nagement into one location. You can set device settings, or der supplies, open trou bleshooting guides, visit Samsung’s website, and check connected machine information.
Using Samsung Printer Experience 327 5. Useful Management Tools 9 Adding/Deleting Printers If you do not have any printer added to the Samsung Printer Experience , or if you want to add/delete a printer, follow the instructions below. You can only add/delete network connected printers.
Using Samsung Printer Experience 328 5. Useful Management Tools Deleting a printer 1 From the Charms , select Settings . Or, right-click the Samsung Printer Experience page and select Settings . 2 Select Remove Printer . 3 Select the printer you want to delete.
Using Samsung Printer Experience 329 5. Useful Management Tools Cancelling a print job If the printing job is waiting in the pr int queue or print spoo ler, cancel the job as follows: • You can access this window by s imply double-clicking the machine icon ( ) in the Windows task bar.
Using Samsung Printer Experience 330 5. Useful Management Tools Advanced tab Paper settings This option allows you to set the ba sic paper handling specifications. Layout settings This option allows you to set the various ways to layout your documents.
Using Samsung Printer Experience 331 5. Useful Management Tools Using the sharing feature Samsung Printer Experience allows you to print from other applications installed on the computer using the sharing feature. This feature is only available for printi ng jpeg, bmp, tiff, gif, and png file formats.
332 5. Useful Management Tools Using the Linux Unified Driver Configurator The Unified Driver Configur ator is a tool primarily intended for configuring machine devices. You need to install Unified Linux Driv er to use Unified Driver Configurator (see "Installation for Linux" on page 171).
Using the Linux Unified Driver Configurator 333 5. Useful Management Tools To use the on screen help, the Help or button from the window. 3 After changing the configurations, click Exit to close the Unified Driver Configurator . 13 Printers configuratio n Printers configuration has the two tabs: Printers and Classes .
Using the Linux Unified Driver Configurator 334 5. Useful Management Tools The printer control buttons are, as follows: • Refresh: Renews the available machines list. • Add Printer: Allows you to add a new machine. • Remove Printer: Removes the selected machine.
Using the Linux Unified Driver Configurator 335 5. Useful Management Tools 14 Ports configuration In this window, you can view the list of available ports, check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason.
6. Troubleshooting This chapter gives helpful in formation for what to do if you encounter an error. • Paper feeding problems 337 • Power and cable connecting problems 338 • Printing problems 33.
337 6. Troubleshooting Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper.
338 6. Troubleshooting Power and cable connecting problems Click this link to open an anima tion about solving power problems. Condition Suggested solutions The machine is not receiving power, or the connection cable between the computer and the machine is not connected properly.
339 6. Troubleshooting Printing problems Condition Possible cause Suggested solutions The machine does not print. The machine is not receiving power. Connect the machine to the electricity supply first. If the machine has a ( Power / Wake Up ) button on the control, press it.
Printing problems 340 6. Troubleshooting The machine does not print. The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of th e print settings are correct. The printer driver may be incorrectly installe d. Un install and reinsta ll the machine’s driver.
Printing problems 341 6. Troubleshooting The machine prints, but the text is wrong, garbled, or incomplete. The machine cable is loose or defective. Di sconnect the machine cable and reconnect. Try a print job that you have alr eady printed successfully.
Printing problems 342 6. Troubleshooting Before printing, the machine emits vapor near the output tray. Using damp/wet paper can cause vapor [white smoke] during printing. This is not a problem, just keep printing. If you are bothered by the smoke [vapor], then replace the paper with fresh paper from an unopened ream.
343 6. Troubleshooting Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a redu ction in print quality.
Printing quality problems 344 6. Troubleshooting Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 107).
Printing quality problems 345 6. Troubleshooting Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the cartridge inside the machine has probably been scratc hed.
Printing quality problems 346 6. Troubleshooting Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replacing the toner cartridge" on page 97).
Printing quality problems 347 6. Troubleshooting Misformed characters • If characters are improperly formed an d producing hollow images, the paper stoc k may be too slick. Try different paper. Page skew • Ensure that the paper i s loaded properly.
Printing quality problems 348 6. Troubleshooting Wrinkles or creases • Ensure that the paper i s loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Al so try rotating the paper 1 80° in the tray. Back of printouts are dirty • Check for leaking toner.
Printing quality problems 349 6. Troubleshooting Loose toner • Clean the inside of the machine (see "Cleani ng the machine" on page 107). • Check the paper type, thickness, and quality. • Remove the toner cartridge and then, install a new on e (see "Replacing the toner cartridge " on page 97).
Printing quality problems 350 6. Troubleshooting Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Al so try rotating the paper 1 80° in the tray. • Change the printer’s paper option and try again.
351 6. Troubleshooting Copying problems Condition Suggested solutions Copies are too light or too dark. Adjust the darkness in copy feature to lighten or darken the ba ckgrounds of copies (see "Changing the settings for each copy" o n page 70).
352 6. Troubleshooting Scanning problems Condition Suggested solutions The scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see "Loading originals" on page 59).
Scanning problems 353 6. Troubleshooting Message appears on your computer screen: • Device can’t be set to the H/W mode you want. • Port is being used by another program. •P o r t i s d i s a b l e d . • Scanner is busy receiving or printing data.
354 6. Troubleshooting Faxing problems Condition Suggested solutions The machine i s not working, there is no display, or the buttons are not working. • Unplug the power cord and plug it in again. • Ensure that there is power being supplied to the electrical outlet.
Faxing problems 355 6. Troubleshooting Some of the words on an incoming fax are stretched. The fax machine sending the fax had a temporary document jam. There are lines on the originals you sent. Check your scan unit for marks and clean it (see "Cleaning the scan unit" on page 111).
356 6. Troubleshooting Operating system problems 1 Common Windows problems Refer to the Microsoft Windows User’s Guide that came with yo ur computer for further informat ion on Windows error messages. Condition Suggested solutions “File in Use” message appears during installation.
Operating system problems 357 6. Troubleshooting 2 Common Mac problems Refer to the Mac User’s Guide that came with your computer for further information on Mac error messages. Condition Suggested solutions The machine does not print PDF files correctly.
Operating system problems 358 6. Troubleshooting 3 Common Linux problems Condition Suggested solutions The machine does not print. • Check if the printer driver is installed in your syst em. Open Unified Driver Conf igurator and switch to the Printers tab in the Printers configuration window to look at the list of available machines.
Operating system problems 359 6. Troubleshooting Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages. 4 Common PostScript problems The following situations are PS language specific and may occur when several printer languages are used.
Operating system problems 360 6. Troubleshooting Problem Possible cause So lution The PostScript file cannot be printed The PostScript driver may not be installed correctly. • Install the PostScript driver (see "S oftware Installation" on page 168).
361 Contact SA MSUNG wor ldwide Contact SAMSUNG worldwide If you have any comments or questions regarding Sa msung products, contact the Samsung custom er care center. Country/Region Customer Care Center WebSite ALGERIA 0800 10 0 100 www.samsung.com/ n_africa ANGOLA 91-726-7864 www.
Contact SAMSUNG worldwide 362 Contact SA MSUNG wor ldwide COSTA RICA 0-800-507-7267 www.samsung.com/ latin (Spa nish) www.samsung.com/ latin_en (English) CROATIA 062 SAMSUNG (062 726 786) www.samsung.com/hr Cote D’ Ivoire 8000 0077 www.samsung.com/ africa_fr/ CYPRUS 8009 4000 only from land line www.
Contact SAMSUNG worldwide 363 Contact SA MSUNG wor ldwide GUATEMALA 1-800-299-0013 www.samsung.com/ latin (Spa nish) www.samsung.com/ latin_en (English) HONDURAS 800-27919267 www.samsung.com/ latin (Spa nish) www.samsung.com/ latin_en (English) HONG KONG (852) 3698-4698 www.
Contact SAMSUNG worldwide 364 Contact SA MSUNG wor ldwide MOZAMBIQUE 847267864 / 82726786 4 www.samsung.com NAMIBIA 08 197 267864 www.samsung.com NIGERIA 0800-726-7864 www.samsung.com/ africa_en/ NETHERLANDS 0900-SAMSUNG (0900-7267864) (€ 0,10/min) www.
Contact SAMSUNG worldwide 365 Contact SA MSUNG wor ldwide QATAR 800-2255 (800-CALL) www.samsung.com/ae (English) www.samsung.com/ ae_ar (Arabic) RWANDA 9999 www.samsung.com ROMANIA 08008 SAMSUNG (08008 726 7864) TOLL FREE No. www.samsung.com/ro RUSSIA 800-00-0077 www.
Contact SAMSUNG worldwide 366 Contact SA MSUNG wor ldwide UKRAINE 0-800-502-000 www.samsung.com/ua (Ukrainian) www.samsung.com/ ua_ru (Russian) URUGUAY 000 405 437 33 www.samsung.com UZBEKISTAN 8-10-800-500-55-500 www.samsung.com VENEZUELA 0-800-100-5303 www.
367 Glossary Glossary The following glossary helps you get fa miliar with the product by understanding the terminologies common ly used with printing as well as mentioned in this user’s guide. 802.11 802.11 is a set of stand ards for wireless local area network (WLAN) communication, developed by the IEEE LAN/MAN Stand ards Committee (IEEE 802).
Glossary 368 Glossary BOOTP Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically. This is usually done in the bootstrap process of computers or operating systems running on them. The BOOTP servers assign the IP address from a pool of addresses to each client .
Glossary 369 Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP server provides configurat ion parameters specific to the DHCP client host requesting, generally, informat ion required by the client host to participate on an IP netwo rk.
Glossary 370 Glossary ECM Error Correction Mode (ECM) is an optional transmission mode built into Class 1 fax machines or fax modems. It automa tically detects and corrects errors in the fax transmission process that are some times caused by telephone line noise.
Glossary 371 Glossary Gateway A connection between computer networ ks, or between a c omputer network and a telephone line. It is very popular, as it is a computer or a network that allows access to anothe r computer or network.
Glossary 372 Glossary IPM The Images Per Minute (IPM) is a way of me asuring the speed of a printer. An IPM rate indicates the number of single-sided sheets a printer can complete within one minute.
Glossary 373 Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a netwo rking protocol for querying and modifying directory services running over TCP/IP. LED A Light-Emitting Diod e (LED) is a semiconductor d evice that indicates the status of a machine.
Glossary 374 Glossary NetWare A network operating system developed by Novell, Inc. It initially used cooperative multitasking to run various services on a PC , and the network protocols were based on the archetyp al Xerox XNS stack. Today NetWare supports TCP/IP as well as IPX/SPX.
Glossary 375 Glossary PostScript PostScript (PS) is a page description language and programming language used primarily in the electronic an d desktop publishing areas. - that is run in an interpreter to generate an image. Printer Driver A program used to send commands and transfer data from the computer to the printer.
Glossary 376 Glossary SMB Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports, and miscellan eous communications between nodes on a network. It also provides an authen ticated Inter-process communication mechanism.
Glossary 377 Glossary TWAIN An industry standard for scanners an d software. By using a TWAIN-compliant scanner with a TWAIN-compliant program, a scan can be initiated from within the program. It is an im age capture API for Microso ft Windows and Apple Mac operating systems.
Glossary 378 Glossary WPA-PSK WPA-PSK (WPA Pre-Share d Key) is special mode of WPA for small business or home users. A shared key, or password, is configu red in the wir eless access point (WAP) and any wireless laptop or desk top devices.
379 Index Index A accessories installing 101 ordering 91 address book editing 264 general setup 247 group editing 265 group registering 264 registering 263 using 263 address book setup 263 administrat.
Index 380 Index delaying a fax transmission 298 forwarding a received fax t o another destination 301 forwarding a sent fax to another destination 300 general setup 228 printing faxes on both sides of.
Index 381 Index M Mac common Mac problems 357 driver installation for network connected 182 driver installation for USB cable connected 169 driver reinstallation for USB cable c onnected 170 printing .
Index 382 Index setting the paper size 57 setting the paper type 57 special media 52 transparency 55 print menu 221 printer prefer ences Linux 282 printer status general information 324 printing chang.
Index 383 Index Scanning to email 287 Scanning to FTP/SMB server 288 Scanning using the WIA driver 292 USB flash memory 82 secu printing 68 secure release 256 service contact numbers 361 SetIP program.
Index 384 Index driver installation for USB cable connected 28 , 30 system requirements 148 using SetIP 175 , 207 wireless ad hoc mode 190 Infrastructure mode 190 USB cable 196 WPS disconnectiong 193 .
Een belangrijk punt na aankoop van elk apparaat Samsung SLM3370FDXAA (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Samsung SLM3370FDXAA heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Samsung SLM3370FDXAA vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Samsung SLM3370FDXAA leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Samsung SLM3370FDXAA krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Samsung SLM3370FDXAA bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Samsung SLM3370FDXAA kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Samsung SLM3370FDXAA . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
