Gebruiksaanwijzing /service van het product SNB-3000 van de fabrikant Samsung
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NETWORK CAMERA User Manual SNB-3000(P).
2_ overview overview CAUTION RISK OF ELECTRIC SHOCK. DO NOT OPEN CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK) NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. This symbol indicates that dangerous voltage consisting a risk of electric shock is present within this unit.
English _3 ● OVERVIEW When installing the camera, fasten it securely and fi rmly. The fall of camera may cause personal injury. Do not place conductive objects (e.g. screwdrivers, coins, metal parts, etc.) or containers fi lled with water on top of the camera.
overview 4_ overview CAUTION Do not drop objects on the product or apply strong blows to it. Keep away from a location subject to excessive vibration or magnetic interference. Do not install in a location subject to high temperature (over 50°C), low temperature (below -10°C), or high humidity.
English _5 ● OVERVIEW FCC STATEMENT This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions : 1) This device may not cause harmful interference, and 2) This device must accept any interference received including interference that may cause undesired operation.
overview 6_ overview IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
English _7 ● OVERVIEW CONTENTS OVERVIEW 2 6 Important Safety Instructions 9 Product Features 9 Precautions – Installation and Use 9 Recommended PC Specifi cations 10 What’s Included 11 At a Gla.
overview 8_ overview WEB VIEWER 42 42 Connecting to the Camera 43 Login 44 Installing ActiveX 45 Using the Live Screen 46 Backup 49 Using the SD Search Viewer Screen SETUP SCREEN 50 50 Accessing the S.
English _9 ● OVERVIEW PRODUCT FEATURES Support various communication protocols Supports TCP/IP, UDP, RTP/RTSP, SMTP for email, and FTP protocols as well as various internet protocols such as ARP, HTTP, HTTPS and DHCP. Web Browser-based Monitoring Using the Internet web browser to display the image in a local network environment.
overview 10_ overview Web Browser : Internet Explorer 6.0 or higher Video Card : Radeon, Nvidia Video Memory: 128MB DirectX 8.1 or higher Compatible Broadband Routers Linksys / D-Link / Netgear Compat.
English _11 ● OVERVIEW AT A GLANCE Front Side Item Description Camera Holder (Mount) Holes Used when you mount the camera onto the bracket by fixing the camera holder (mount) adaptor with the bracket. Auto Iris Lens (Optional) Installed on the lens adaptor.
overview 12_ overview Rear Side Item Description SD Memory Card Compartment Compartment for the SD memory card. Audio Out terminal AUDIO OUT Terminal for audio output. AUDIO IN Terminal for audio input. System, Power Indicators SD ON: A memory card is inserted and operates normally.
English _13 ● OVERVIEW Reset Button Resets the camera settings to the default. Press and hold it for about 3 seconds to turn off the system indicator and restart the system. Power Port Used to plug the power cable. GND Used for earth-grounding. Network Port Used to connect to the Network cable.
14_ installation & connection installation & connection MOUNTING THE LENS Disconnect the power before proceeding. Mounting the CS lens Turn the optional CS lens clockwise to insert it. Mounting the C lens Turn the C mount adaptor clockwise to insert it and do the same with the C lens.
English _15 ● INSTALLATION & CONNECTION Connecting the Auto Iris Lens connector Insert the lens connector into the corresponding hole of the camera. Focusing Turn the lens left or right to control the zoom and focus the lens so that you can view a clear, sharp object.
installation & connection 16_ installation & connection Removing an SD Memory Card Gently press down on the exposed end of the memory card as shown in the diagram to eject the memory card from the slot. Pressing too hard on the SD memory card can cause the card to shoot out uncontrollably from the slot when released.
English _17 ● INSTALLATION & CONNECTION Memory Card Use SD and SDHC memory cards feature a switch that disables writing data on to the media. Having this switch to the Lock position will prevent accidental deletion of data stored in the memory card but at the same time will also prevent you from writing data on to the media.
installation & connection 18_ installation & connection CONNECTING WITH OTHER DEVICE Connecting to the monitor Connect the [ VIDEO ] port of the camera to the video input port of the monitor. Network Connection Connect the Network cable to the local network or to the Internet.
English _19 ● INSTALLATION & CONNECTION Connecting to Audio Input/Output Connect the AUDIO IN port of the camera with the microphone directly or LINE OUT port of the amplifi er that the microphone is connected to. Direct Mic Connection : Set Audio Input Gain high (10).
installation & connection 20_ installation & connection Audio I/O Block Diagram Audio Codec G.711 PCM. μ-law 64kbps 8kHz sampling Full duplex Audio Audio in Used for mono signal line input (Max.2.4 Vpp) Audio out Used for mono signal line output (Max.
English _21 ● INSTALLATION & CONNECTION Connecting to the I/O port box Connect the Alarm I/O signal to the corresponding port of the rear port box. ALARM IN 1, 2 : Used to connect the alarm input signal. GND : Used for earth-grounding. ALARM OUT 1, 2 : Used to connect the alarm output signal.
22_ camera setup camera setup You can configure the camera settings using the Web Viewer. For accessing the Web Viewer, refer to " Network Connection and Setup ". (page 31 ) HOW TO USE THE MENU KEY Follow the steps below if you run the Web Viewer for setting the menus.
English _23 ● CAMERA SETUP MAIN MENU You can configure the camera settings to your preference. PROFILE You can select a mode that is appropriate to the camera installation environment. CAMERA SET Confi gure the camera functions and settings. PRIVACY ZONE You can confi gure the privacy settings.
24_ camera setup camera setup CAMERA SETUP You can configure the general settings of the camera module. For selecting and saving each menu item, refer to " How to use the menu key ". (page 22) CAMERA ID Provide the ID and position for a camera that displays on the screen.
English _25 ● CAMERA SETUP MOTION You can specify a level of AGC for controlling the camera motion. Select F.FAST if you want to monitor a very fast moving object in a low contrast scene, and S.SLOW if monitoring a very slow moving, inanimate object in the same condition.
26_ camera setup camera setup DAY/NIGHT You can specify a recording mode according to the scene. Select < CAMERA SET > - < DAY/NIGHT >. Select a screen transition mode according to the illumination, and set options as appropriate. DAY : Fixed to DAY mode, regardless of the scene.
English _27 ● CAMERA SETUP According to the specifi ed recording mode, select a WHITE BAL mode with necessary options. BRIGHTNESS : Specify a brightness level triggering the switch from DAY to NIGHT mode. MODE : According to the selected mode, you can adjust the RED and BLUE color level.
28_ camera setup camera setup PRIVACY ZONE You can set up to 12 privacy zones that will be hided for privacy of the subject when recording. For selecting and saving each menu item, refer to " How to use the menu key ". (page 22) ZONE SETUP Select < MAIN MENU > - < PRIVACY ZONE >.
English _29 ● CAMERA SETUP OTHERS You can reset the camera, or select the OSD font color to your preference. For selecting and saving each menu item, refer to " How to use the menu key ". (page 22) LANGUAGE You can slect a preferred language for the screen display.
30_ camera setup camera setup SYSTEM INFO You can check the system information. For selecting and saving each menu item, refer to " How to use the menu key ". (page 22) Select < MAIN MENU > - < SYSTEM INFO >. The current system information is displayed.
English _31 ● NETWORK CONNECTION AND SETUP network connection and setup You can set up the network settings according to your network configurations. Before installing or while using this program, visit the Samsung website www.samsungsecurity.com and download and upgrade with the latest S/W version available.
32_ network connection and setup network connection and setup ex3) If the address (LAN IP) of the Broadband Router is 192.168.xxx.1 IP address: 192.168.xxx.100 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.xxx.1 For the address of the Broadband Router, refer to the product’s documentation.
English _33 ● NETWORK CONNECTION AND SETUP Select : < Network Neighborhood > < Properties > < Local Area Connection > < Properties > < General > < Internet Protocol (TCP/IP) > < Properties > < Obtain an IP address automatically > or < Use the following IP address >.
34_ network connection and setup network connection and setup When the Broadband Router is connected, the login window appears and prompts you to enter the password. For the login IP and the password, refer to the Broadband Router’s documentation. When done, you will see the setup window of the Broadband Router.
English _35 ● NETWORK CONNECTION AND SETUP IP ADDRESS SETUP Buttons used in IP Installer Item Description Device Name Model name of the connected camera. Click the column to sort the list by model name. However, search will be stopped if clicked during the search.
36_ network connection and setup network connection and setup IPv4 Scans for cameras with the IPv4 setting. IPv6 Scans for cameras with the IPv6 setting. Search Scans for cameras that are currently connected to the network. However, this button will be grayed out if neither IPv4 nor IPv6 is checked.
English _37 ● NETWORK CONNECTION AND SETUP If using an Broadband Router : IP Address : Enter an address falling in the Broadband Range provided by the Broadband Router. ex) 192.168.1.2~254, 192.168.0.2~254, 192.168.XXX.2~254 Subnet Mask : The < Subnet Mask > of the Broadband Router will be the < Subnet Mask > of the camera.
38_ network connection and setup network connection and setup If the Broadband Router has more than one camera connected Configure the IP related settings and the Port related settings distinctly with each other. Category Camera #1 Camera #2 IP related settings IP Address Subnet Mask Gateway 192.
English _39 ● NETWORK CONNECTION AND SETUP Enter the password. This is the login password for the " admin " user who accesses the camera. The default password is " 4321 ". Click [ OK ]. Auto network setup will be completed. The camera will automatically complete the network setting and restart.
40_ network connection and setup network connection and setup PORT RANGE FORWARD (PORT MAPPING) SETUP If you have installed an Broadband Router with a camera connected, you must set the port range forwarding on the Broadband Router so that a remote PC can access the camera in it.
English _41 ● NETWORK CONNECTION AND SETUP CONNECTING TO THE CAMERA FROM A SHARED LOCAL PC Launch < IP Installer >. It will scan for connected cameras and display a list of them. Double-click a camera to access. The Internet browser starts and connects to the camera.
42_ web viewer CONNECTING TO THE CAMERA Normally, you would Launch the Internet browser. Type the IP address of the camera in the address bar. ex) • IP address (IPv4) : 192.
English _43 ● WEB VIEWER T o check the DDNS address The DDNS address consists of: <one of the lower-case letters: c, m, p> + <the last 6 digits of the MAC (Ethernet) address> + <websamsung.
web viewer 44_ web viewer INSTALLING ACTIVEX If connecting to a camera for the first time, you will see the installation message. Then, install the required ActiveX to access the camera and control the video from it in real time. For Windows XP Service Pack 2 users Click the installation message that pops up when you fi rst access the camera.
English _45 ● WEB VIEWER USING THE LIVE SCREEN Item Description SD Search Moves to the screen for searching event images from the SD card. Setup Move to the Setup screen. About You can check the firmware version, serial number and manufacturer information.
web viewer 46_ web viewer Camera OSD Used to retrieve and customize the Camera Setup menu. For selecting and saving each menu item, refer to " How to use the menu key ". (page 22) Audio Check the Listen or Speak check box for Audio. Viewer Screen Displays the Live video on the screen.
English _47 ● WEB VIEWER To print out the screenshot Click [ ] on the scene to print out. The Print setup dialog appears. Specify the name of the printer connected, and click [ OK ]. To record a video Click [ ] on the scene to record. You will see the Save AVI dialog; provide the necessary information.
web viewer 48_ web viewer Default fi le path Windows XP : C:Program FilesSamsungSNB-3000VideoClipLive If you want to change the path, click [ Set path ( )] and specify a path. Windows Vista, Windows 7 : C:users[UserID]DocumentsSamsung SNB-3000VideoClipLive On the Windows Vista, Windows 7 system, the path to save is fi xed.
English _49 ● WEB VIEWER USING THE SD SEARCH VIEWER SCREEN Click < SD search > tab in the Live screen. The SD Search Screen appears. SD Search Viewer Screen layout Name Function and description Thumbnail Size The thumbnail images are displayed based on the selected size.
50_ setup screen ACCESSING THE SETUP SCREEN You can configure the default setting, system, overlay, event and network related settings, and change them as necessary.
English _51 ● SETUP SCREEN Target bitrate : Transfers video signal at a specifi ed bit rate. Compression : Adjust the compression rate from 5 through 100 by 5. Encode priority : Set the video transfer method to Frame rate or Quality. GOP* size : Select a GOP size between 5 and 15.
setup screen 52_ setup screen MAC address : Displays the Ethernet MAC address. This is used for creating a DDNS address. IP address : Displays the current IP address. Subnet mask : Displays the < Subnet mask > for the set IP. Gateway : Displays the < Gateway > for the set IP.
English _53 ● SETUP SCREEN To set the user account Click < Basic > - < User >. The User setup window appears. Login authentication : You can set to authenticate the login by the user.
setup screen 54_ setup screen To edit a registered user account From the User setup window, select a user ID to change. From the User setup window, click [ Modify ]. The Modify user window appears. Change the < User ID >, < Password >, < Confi rm password >, and < Level > as you wish.
English _55 ● SETUP SCREEN SYSTEM SETUP To set the date/time You can obtain the current system time from the NTP server or your PC for your time setting. Select < System > - < Date & Time >. The Date & Time setup window appears. If you select Manual, input the date and time manually.
setup screen 56_ setup screen To check the log information Select < System > - < Log >. The Log information list appears. System log list : Shows the log information about the system changes along with time and IP address.
English _57 ● SETUP SCREEN When the software update is completed, you will be prompted to restart the system. Click [ OK ] to restart the system. Since the current connection is disconnected, you have to connect to the system again.
setup screen 58_ setup screen To access the camera using HTTPS mode, you have to type the IP address for the camera in the form of “https://<Camera_IP>”. When done, click [ Apply ]. The web viewer will switch to the set secure connection system.
English _59 ● SETUP SCREEN Show time : Set to display the time information on the bottom screen. Output Format : Select a display format of the time information. 24hr : Displays the time in the 24-hour format. 12hr : Displays the time in the 12-hour format.
setup screen 60_ setup screen Use passive mode : Select this option when the passive mode connection is inevitable due to the fi rewall or FTP server setting. FTP server address : Enter the IP address of a FTP server to which an alarm image will be transferred.
English _61 ● SETUP SCREEN To setup the record Click < Event > - < Record setup >. The Record setup window appears. To complete the setting, click the [ Apply ] button. The settings are saved. SD card : Enables you to verify data saved on the SD memory card and format the memory card itself.
setup screen 62_ setup screen Post-alarm duration : The post alarm duration can be one among 5 seconds, 10 seconds, 15 seconds, and 30 seconds. You can send a post-alarm image of up to 30 seconds after the alarm is triggered. (The max time differs, depending on the frame rate) The pre/post alarm duration is not available in SMTP transfer mode.
English _63 ● SETUP SCREEN To set the Motion Detection Select a motion detection mode. Specify the use of motion detection. Select a sensitivity level of the motion detection. Place the cursor at a point in the video and drag it to whatever you need.
setup screen 64_ setup screen To set the Intelligent Video Analysis Select an Intelligent Video Analysis mode. Set whether to use the Intelligent Video Analysis function. Set whether you want to use the overlay or not. Select a sensitivity level of the camera’s object detection.
English _65 ● SETUP SCREEN Overlay : If < Enable > is selected, confi gured event rules and motion frame are displayed on the Live screen. Selecting < Disable > will not display overlay information. Motion frame is displayed in two types on the Live screen.
setup screen 66_ setup screen <Event Types> c Appearing: An object that has not been existed until the previous frame appears in the area. d Disappearing: An object that has been existed until the previous frame disappears from the area.
English _67 ● SETUP SCREEN To set the scheduled transfer You can set to transfer the JPEG image to the FTP/SMTP server saved in the SD memory card at a specific interval. Select < Event > - < Schedule >. The Schedule Transfer setup window appears.
setup screen 68_ setup screen NETWORK SETUP To set the video transfer mode You can control the transfer rate according to the video transfer mode and network speed. Select < Network > - < Streaming type >. The Video Transfer setup window appears.
English _69 ● APPENDIX PROFILE CAMERA SETUP MENU STANDARD ITS BACKLIGHT DAY/NIGHT GAMING BANK Parent Menu Sub-menus IRIS ALC ALC ALC ALC ALC ALC ALC ------ LENS DC DC DC DC DC DC LEVEL 000000 BACKLIGHT OFF OFF WDR OFF OFF WDR MOTION (F.FAST) --- (F.
appendix 70_ appendix TERMINOLOGY GOP : You can set between 5 and 15 for the MPEG4 and H.264 CODEC. The default is 15, and if set to 15, one I-Frame will be output per 15 frames as one I-Frame and 14 P-Frames constitute the GOP.
English _71 ● APPENDIX Filtering range The filtering range is calculated based on IP address and subnet mask provided by user as follows: The subnet value defi nes the number of masked bits, which will mask the IP address that is converted into 32-bit binary; rest of masked out bits are ignored to produce the range as shown below.
appendix 72_ appendix SPECIFICATIONS Item Description NTSC PAL Camera Type Color/BW Color Image Device 1/3" Super-HAD PS CCD Pixels Total 811 x 508 795 x 596 Effective 768 x 494 752 x 582 Scanning System Progressive Horizontal Frequency 15.734 Hz 15.
English _73 ● APPENDIX Item Description NTSC PAL Resolution Horizontal 600 TV Lines Vertical 350 TV Lines Video Output Video Output VBS 1.0Vp-p S/N Ratio S/N Ratio about 52 dB Lens Lens Drive Type M.
appendix 74_ appendix Item Description NTSC PAL Protocol IP IPv4 / IPv6 Network Protocol IPv4 TCP/IP, UDP/IP, RTP(UDP), RTP(TCP), RTSP, NTP, HTTP, HTTPS, SSL, DHCP PPPoE, FTP, SMTP, ICMP, IGMP, SNMPv1.
English _75 ● APPENDIX Item Description NTSC PAL SDK HTTP API CGI Command Provides functionality to control cameras and set/retrieve internal parameter values. Get JPEG image or MJPEG stream Alarm In/Out control RTP/RTSP API RTP Header, RTSP Command Document ActiveX SDK ActiveX API for viewing data streams from IP camera.
appendix 76_ appendix FRAME RATE (NTSC) Test Condition: MJPEG - Resolution(CIF), Quality(1), Frame rate(1) H.264 - Bitrate control(CBR), Compression(40), Encode Priority(Frame rate), GOP size(15), Deb.
English _77 ● APPENDIX H.264 (4CIF) Frame Rate Quality 30 FPS 15 FPS 8 FPS 3 FPS 1 FPS LEVEL10 2298 Kbps 19 FPS 1229 Kbps 10 FPS 737 Kbps 6 FPS 369 Kbps 3 FPS 147 Kbps 1 FPS LEVEL9 1751 Kbps 19 FPS .
appendix 78_ appendix MPEG4 (VGA) Frame Rate Quality 30 FPS 15 FPS 8 FPS 3 FPS 1 FPS LEVEL10 4055 Kbps 22 FPS 2580 Kbps 14 FPS 1290 Kbps 7 FPS 737 Kbps 4 FPS 221 Kbps 1 FPS LEVEL9 3533 Kbps 23 FPS 230.
English _79 ● APPENDIX H.264 (VGA) Frame Rate Quality 30 FPS 15 FPS 8 FPS 3 FPS 1 FPS LEVEL10 2089 Kbps 17 FPS 1229 Kbps 10 FPS 737 Kbps 6 FPS 369 Kbps 3 FPS 147 Kbps 1 FPS LEVEL9 1659 Kbps 18 FPS 1.
appendix 80_ appendix MPEG4 (CIF) Frame Rate Quality 30 FPS 15 FPS 8 FPS 3 FPS 1 FPS LEVEL10 1382 Kbps 30 FPS 691 Kbps 15 FPS 369 Kbps 8 FPS 184 Kbps 4 FPS 55 Kbps 1 FPS LEVEL9 1152 Kbps 30 FPS 576 Kb.
English _81 ● APPENDIX H.264 (CIF) Frame Rate Quality 30 FPS 15 FPS 8 FPS 3 FPS 1 FPS LEVEL10 922 Kbps 30 FPS 461 Kbps 15 FPS 215 Kbps 7 FPS 123 Kbps 4 FPS 37 Kbps 1 FPS LEVEL9 691 Kbps 30 FPS 346 K.
appendix 82_ appendix FRAME RATE (PAL) Test Condition: MJPEG - Resolution(CIF), Quality(1), Frame rate(1) H.264 - Bitrate control(CBR), Compression(40), Encode Priority(Frame rate), GOP size(15), Debl.
English _83 ● APPENDIX H.264 (4CIF) Frame Rate Quality 25 FPS 13 FPS 6 FPS 3 FPS 1 FPS LEVEL10 2359 Kbps 16 FPS 1180 Kbps 8 FPS 737 Kbps 5 FPS 442 Kbps 3 FPS 147 Kbps 1 FPS LEVEL9 1991 Kbps 18 FPS 1.
appendix 84_ appendix MPEG4 (VGA) Frame Rate Quality 25 FPS 13 FPS 6 FPS 3 FPS 1 FPS LEVEL10 4424 Kbps 20 FPS 2654 Kbps 12 FPS 1327 Kbps 6 FPS 664 Kbps 3 FPS 221 Kbps 1 FPS LEVEL9 3871 Kbps 21 FPS 221.
English _85 ● APPENDIX H.264 (VGA) Frame Rate Quality 25 FPS 13 FPS 6 FPS 3 FPS 1 FPS LEVEL10 2507 Kbps 17 FPS 1327 Kbps 9 FPS 737 Kbps 5 FPS 442 Kbps 3 FPS 147 Kbps 1 FPS LEVEL9 1991 Kbps 18 FPS 12.
appendix 86_ appendix MPEG4 (CIF) Frame Rate Quality 25 FPS 13 FPS 6 FPS 3 FPS 1 FPS LEVEL10 1382 Kbps 25 FPS 664 Kbps 12 FPS 332 Kbps 6 FPS 166 Kbps 3 FPS 55 Kbps 1 FPS LEVEL9 1152 Kbps 25 FPS 553 Kb.
English _87 ● APPENDIX H.264 (CIF) Frame Rate Quality 25 FPS 13 FPS 6 FPS 3 FPS 1 FPS LEVEL10 922 Kbps 25 FPS 442 Kbps 12 FPS 221 Kbps 6 FPS 111 Kbps 3 FPS 37 Kbps 1 FPS LEVEL9 691 Kbps 25 FPS 332 K.
appendix 88_ appendix TROUBLESHOOTING PROBLEM SOLUTION I can’t access the camera from a web browser. Check to make sure that the camera’s Network settings are appropriate.
English _89 ● APPENDIX PROBLEM SOLUTION No JPEG file is transferred via FTP/ SMTP on occurrence of intelligent video analysis event of camera even when the <Intelligent Video Analysis> is set to <Enable>. Verify the settings in the following sequence: A.
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Een belangrijk punt na aankoop van elk apparaat Samsung SNB-3000 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Samsung SNB-3000 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Samsung SNB-3000 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Samsung SNB-3000 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Samsung SNB-3000 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Samsung SNB-3000 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Samsung SNB-3000 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Samsung SNB-3000 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
