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MODEL AR-5316 DIGITAL MULTIFUNCTIONAL SYSTEM OPERATION MANUAL • BEFORE USING THE MACHINE • COPY FUNCTIONS • PRINTER FUNCTIONS • USER SETTINGS • TROUBLESHOOTING • ROUTINE MAINTENANCE • PERIPHERAL DEVICES AND SUPPLIES • APPENDIX 8 18 29 31 40 56 60 62 Page HINA KS2 Q SZZ AR-5316-5320-EX.
➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣ ➢ ➢ ➢ ➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣ ➢ ➣ FOR YOUR RECORDS ... To protect against loss or theft, record and retain for reference the copier’s serial number located on the back of the unit.
1 CONTENTS CAUTIONS ....... ...... ....... ....... ...... ....... ...... ....... ....... ...... ....... ....... ...... ....... ...... ....... ....... ...... ..... ...... ....... ....... . 3 ● CAUTIONS O N USING .................... .................
2 6 ROUTINE MAINTENANCE CHECKING THE TO TAL OUTPUT COUNT AND TONER LEVEL ... ......... ...... ....... ......... ...... 56 ● CHECKING THE TOTAL OUTPUT COUNT . ..56 CHECKING THE TONER LEVEL AND DRUM CARTRIDGE LIFE .......... ....... ...... ....... ...
3 CAUTIONS Follo w the cauti ons below whe n using th is mach ine. CAUTIONS ON USING Warning: • The fus ing area is hot. Exerci se care in this ar ea when re moving mis fed paper . • Do not loo k directl y at the li ght source . Doing so may d amage you r eyes.
4 The machine should be installed near an accessible power outlet for easy connection and disconnection. Be sure to connect the power cord only t o a power outlet that meets the specified voltage and current requirements. Also make certain the outl et is properly grounded.
5 ENVIRONMENTAL INFORMATION USING THE MANUAL This mac hine has be en design ed to provi de convenie nt copyi ng features in a minimum amount of office sp ace and with max imum operat ional eas e. To get full use of a ll machine features , be sure to familiariz e your self with this manual a nd the m achine.
6 CONVENTIONS USE D IN THIS MANUA L SPF This ope ration manua l refers to the Sing le Pass Feed er as the "S PF". Warns the user that injury may resul t if the c ontents of the w arning ar e not pr operly fol lowed.
7 MAIN FEATURES High-speed laser copying • First-co py time* 1 at 300 dpi* 2 is o nly 7.2 s econds . • Copying speed is 16 copie s per minu te. This is ideal fo r busines s use and provides a big boost t o workpl ace produc tivity.
8 1 Chapter 1 BEFORE USING THE MACHINE This ch apter con tains basi c informati on that sh ould be read before us ing the m achine. PART NAMES AND FUNCTIONS Glass cle aner Use to clean the ori ginal scanning gl ass. Docume nt fee der c over (when t he S PF is instal led) /docum ent co ver Open to m ake copies from the doc ument gla ss.
9 BEFORE USING THE MACHINE 1 Par alle l co nnec tor Connect to your comp uter to use th e printer function . (Software Setu p Guide) Document feeder tray (whe n the SPF is installed ) Place th e original (s) that you w ish to scan face up here. Hol ds up to 40 originals.
10 BEFORE USING THE MA CHINE OPERATION PANEL ON LINE key / indic ator Press to t oggle the m achine b etween onli ne and off-line . The indic ator lights up when th e machin e is onli ne, and goe s off when t he machi ne is off-line. T he indic ator blinks while the machine is receivin g print d ata and whi le printing is paused.
11 BEFORE USING THE MACHINE 1 PAPER SIZE indicators Light up to show the selec ted copy paper size. (p.16) PAPE R SIZE E NTER key Use to se t the paper s ize in the pa per tray. (p. 16) SPF indicator (when the SPF is installed) Lights u p when origi nals are s et in the do cument feeder tray .
12 POWER ON AND OFF The pow er switch is located on the left sid e of the machi ne. POWER ON Turn the power switch to the "ON" position. It will t ake about 45 second s for the ma chine to warm up. While the machin e is war ming up, the PO WER SAVE indica tor will bl ink.
13 1 LOADING PAPER The pap er required i ndicator ( ) will ligh t up when ther e is no copy paper in the selecte d paper fee d tray, or when the sele cted p aper tray i s not in stalled o r is impr operly in stalled. PAPER For be st resu lts, use onl y SHARP recomm ended paper.
14 BEFORE USING THE MA CHINE LOADING PAPER Make s ure that th e machin e is not copy ing or pr inting, an d then foll ow these step s to load paper. Loadi ng the pa per tr ay 1 Gently li ft and pull out the paper tra y until it stops. 2 Push the pressure plate down until it locks in place.
15 BEFORE USING THE MACHINE 1 Loading the bypa ss tray 1 Unfol d th e byp ass tray. When fee ding large paper s uch as 8-1/2" x 14" and 11" x 17" , pull out the by pass tray ext ensi on. 2 Set the paper guides to the copy paper width.
16 BEFORE USING THE MA CHINE Envelopes Do not us e the follo wing enve lopes, as misfeeds will occur . • Envelo pes with m etal tabs, clasps, str ings, hol es, or wind ows. • Envelo pes with rou gh fibers , carbon pa per, or glo ssy surf aces. • Envelo pes with two or more flaps.
17 BEFORE USING THE MACHINE 1 4 Press the [START] key ( ) an d then the [PAPE R SIZE EN TER] key. To change th e paper size setting of another tray , repeat ste ps 2 to 5 a fter pressing th e [START] key ( ).
18 2 Chapter 2 COPY FUNCTIONS This cha pter expla ins basic cop ying func tions such as normal copyi ng, redu ction or enl argement, an d exposure ad justmen t. NORMAL COPYING This se ction ex plains how to make a r egular cop y. If "Audi ting mode " has bee n enabled (p.
19 COPY FUNCTIONS 2 Copying from th e SPF 1 Make sure that an origi nal has not been left on the document glass. Close the SPF. 2 Adjust the or iginal guides to the si ze of the original(s). 3 Set the or iginal(s ) face up in the document feeder tray.
20 COPY FUNCTIONS Removing the document cover To c opy large originals li ke news papers, re move the documen t cover. To remove the cove r, lif t straig ht up as s hown.
21 COPY FUNCTIONS 2 MAKING A COPY DARKER OR LIGHTER Automatic exposure adj ustment is initial ly enabled. This function automatical ly adjusts the copy ima ge according to the original being copie d. If you wish to sel ect the exposure le vel yourself, fol low the steps belo w.
22 COPY FUNCTIONS SETTING THE NUMBER OF COPIES Press the numeric keys to set the number of copies. ● The set n umber of copies ap pears in t he display . A maximu m of 999 copies (factory defa ult setting) can be set. ● If you wi sh to make o nly a singl e copy, co pying is possi ble with th e display sh owing " 0".
23 COPY FUNCTIONS 2 4 Pres s the [AUTO IM AGE] key. The AUTO IMAGE indica tor lights up and the appropriate r atio for the origina l size and paper size is selected. (The indicator o f the selected ratio will light up.) 5 Set the number of copies and other copy sett ings, and then press th e [START ] key ( ).
24 COPY FUNCTIONS SELECTING THE VERTI CAL AND HORIZONTAL COPY RATIOS SEPARATELY (XY ZOOM copying) The XY ZOOM feature allows the horizontal an d vertical copy ratios to be ch anged independ ently. Example: Reduction onl y in the ho rizontal dir ection.
25 COPY FUNCTIONS 2 6 Use the [PRESET RATIO] se lector keys ( , ) and [Zo om] keys ( , ) to change the copy ratio in the horizontal direction. Pres s the [PRE SET RATI O] select or keys ( , ) to s elect a rati o close to the desire d ratio, and then pre ss the [Zoom] k eys ( , ) to adjust the rati o in incremen ts of 1%.
26 TWO-SIDED COPYING USING THE BYPASS TRAY To perfor m manual two-sided cop ying, follow these ste ps. Example: Copying o riginals A and B on to each s ide of one sheet of pa per 1 Copy original A.
27 2 DUAL PAGE COPYING A dual p age orig inal can be automatic ally separ ated into two pages d uring copy ing. This feature is convenient for making copies of books and other dual page originals on individ ual sheet s of paper . 1 Place the original on the document glass, aligning the division between the pages with the s ize marker (8 1 / 2 ).
28 INTERRUPTING A COPY RUN (Interrupt copying) A copy run can be temporaril y inter rupted to all ow another copy job t o be perfo rmed. Wh en the other j ob is fi nished, the copy run will res ume using t he original copy settings . 1 Press the [INTERRUPT] key ( ) to interrupt the copy ru n.
29 3 Chapter 3 PRINTER FUNCTIONS The mac hine incl udes a USB 1.1 conn ector and a parallel c onnector as standard e quipment. A compu ter can be c onnected to these con nectors to u se the machi ne as a pri nter.
30 PRINTER FUNCTIONS Pausing a prin t job To paus e a print j ob during pr inting, p ress the [ON L INE] key on the operati on panel to switch the machi ne off-line . Printing will be pa used and the ON LINE in dicator wil l blink. To cance l a print jo b, press the [CL EAR] key ( ) or the [CLEAR A LL] key ( ).
31 4 Chapter 4 USER SETTINGS This ch apter exp lains how to set the automatic ex posure level, t oner save m ode/high i mage qual ity mode , and the user p rograms, wh ich are c ustom set tings that control fine poin ts of the m achine ’ s o peration.
32 TONER SAVE MODE AND HIGH IMAGE QUALITY MODE Toner sa ve mo de can be enab led to re duce tone r consumption by about 1 0%. The hi gh image q uality mode improve s copy im age quali ty in the a utomatic and manual exposure modes by incre asing copy density wi th a slig ht increas e of toner consump tion.
33 4 CUSTOMIZING SETTINGS (User programs) The us er programs allow yo u to custo mize the machine to m atch your n eeds. USER PROGRAMS Program number Program name Setting codes (factory default s etting appears in bold) Explanati on 1 Auto clea r time 1: OFF 2: 10 sec.
34 USER SETTINGS 23 Resolutio n in Auto/Tex t mode 1: 300 dp i 2: 600 dpi • This setting is us ed to chan ge the copy resol ution in AUT O and TE XT mode fr om 600 x 300 dp i to 600 x 60 0 dpi (high- quality mode). Scann ing is slo wer when hi gh-quality mode is used .
35 USER SETTIN GS 4 SELECTING A SETTING FOR A US ER PROGRAM 1 Hold down the [Light] key ( ) until the alarm indicators ( , , , , ) blink. The dis play show s "- -" with the l eft hyphen blink ing. 2 Enter the program number with the numeric keys.
36 SETTINGS FOR AUDITING MODE AUDITING MODE When "A uditing mode " is enabled, a co unt is kept of the number of cop ies made by eac h account (up to 20 accounts can be e stablished ), and the counts can be displ ayed and t otaled as nec essary.
37 USER SETTIN GS 4 SELECTING AUD ITING MODE SETTINGS 1 Hold down the [Light] key ( ) until the alarm indicators ( , , , , ) blink. The dis play show s "- -" with the l eft hyphen blink ing. 2 Enter the program number with the numeric keys. • See "AUD ITING MODE SETTINGS" (p.
38 USER SETTINGS Auditi ng mode (program No.1 0) 1 Press the [1] key to enable "Auditing mode" or the [0] key t o disable it, and then press the [START] key ( ). 2 Press the [CLEAR] key ( ). Account number entry (program No.1 1) If 20 acc ounts have already bee n establis hed, the error c ode "11E " will appea r in the d isplay.
39 USER SETTIN GS 4 Resetting account (program No.1 5) The c opy count o f a sing le acco unt or al l accounts can be res et to 0. If no account n umbers hav e been establi shed, the error code " 15E" wil l appear in the displa y. [Resetting all accounts] Press the [1] key and then press the [START] key ( ).
40 5 Chapter 5 TROUBLESHOOTING This ch apter des cribes trou bleshooti ng and mi sfeed remov al. TROUBLESHOOTING If you ex perience difficul ty using the machine, check t he followi ng troubles hooting gu ide befor e calling for service . Many pr oblems c an be eas ily reso lved by th e user.
41 TROUBLESHOOTING 5 MACHINE/COPYING PR OBLEMS The fol lowing prob lems are r elated to t he general o peration of the mac hine and cop ying. Problem Cause and so lution Page The machine does not operate. The machine is not plugged into a power outlet.
42 TROUBLESHOOTING Pape r misf eed. Misf eed occu rs. → To remov e the misf eed, see "MISFEED REMOVAL". 47 The paper is outside of the specified size and weight range . → Use copy paper within t he spe cified ra nge. 13 Paper c urled or damp.
43 TROUBLESHOOTING 5 Copies are smudged or dirty. The document glass or the underside of th e document cover/S PF is dirty. → Clean regu larly. 58 Original smudged or blotchy. → Use a clean ori ginal. – White or black lines appear on copies. The scanner glass in the SPF is dirty.
44 TROUBLESHOOTING PRINTING PROBLEMS In additi on to this section, tr oublesh ooting infor mation ca n also be fou nd in the R EADME fil es for each of the softwar e programs. T o view a REA DME file, se e the "So ftware Setup G uide". Problem Cause and so lution Page The machine does not print.
45 TROUBLESHOOTING 5 Removing the software If you ne ed to remove the software , follow these steps. 1 Click the "sta rt" b utto n, and then c lic k "Control Panel". On Win dows 95/98 /Me/NT 4.0 /2000, cl ick the "Start " button, s elect "S ettings", a nd then click "Cont rol Panel" .
46 INDICATORS AND DISPLAY MESSAGES If one of th e followi ng indicator s lights u p or one of the followin g messa ges appears in the disp lay, che ck the meaning of the indi cator or m essage in t he followi ng table and ta ke appro priate a ction.
47 5 MISFEED REMOVAL When a mis feed occurs , the misfeed in dicator ( ) an d a misfeed locat ion indica tor ( ) will blink and the mach ine will aut omatical ly stop. Check th e blinking misfeed l ocation ind icator to i dentify th e location o f the misf eed and remov e it.
48 TROUBLESHOOTING Section C Remove t he misfed original f rom the exi t area. If the misf ed origin al cannot be easily remo ved from the exi t area, ope n the movea ble part of the document feeder tray and re move the origina l. 2 Open and close the SP F to make th e misfeed location indicator stop blinking.
49 TROUBLESHOOTING 5 MISFEED IN THE MACHINE 1 Open the bypass tray and the side cover. 2 Check th e misfee d location. Remov e the misfed pape r following the instructions fo r each locat ion in the illustration below. A. Misfeed in the paper feed area 1 Push gently on both ends of the front cover.
50 TROUBLESHOOTING B. Misfeed in the fusing area 1 Push gently on both ends of the front cover. 2 Turn the roller rotating knob in the direction of the arrow. 3 Careful ly remove t he misf ed paper. Lower the fusing uni t release le vers to allow easi er remova l.
51 TROUBLESHOOTING 5 C. Misfeed in the transport area 1 Open the fusing paper guide by pressing down the projection on either side of the guide and r emove the misf ed paper.
52 TROUBLESHOOTING MISFEED IN THE PAPER TRAY 1 Lift and pull out the paper tray and remov e the misf ed paper. Be carefu l not to tea r the misfed paper duri ng removal . 2 Open and close the si de cover. The mi sfeed ind icator ( ) will go out. 3 Close the paper tray.
53 5 REPLACING THE TD CARTRIDGE When the TD cartr idge repla cement r equired i ndicator ( ) lights u p, the TD cartridg e will need replacemen t soon. Obtain a new cartr idge. When the TD cartrid ge replacem ent requir ed indic ator ( ) blinks, the TD cartridg e must be repl aced before copying can be res umed.
54 TROUBLESHOOTING 6 Close the front cover. The TD cartridge replacem ent required indica tor ( ) will go out. REPLACING THE DRUM CARTRI DGE The us eful life of t he drum car tridge is approximat ely 30,00 0 copies.
55 TROUBLESHOOTING 5 5 Remove the new drum cartr idge from the protective bag and gently insert the lead end of the drum cartridge along the guides. 6 Remove the pr otect ive cover from the drum cartridge and then push the cartridge all the way into the m achine.
56 6 Chapter 6 ROUTINE MAINTENANCE This ch apter exp lains how to keep the m achine o perating sm oothly, i ncluding v iewing c opy count, th e toner lev el indica tor, and cle aning the machine.
57 6 CHECKING THE TONER LEVEL AND DRUM CARTRIDGE LIFE TONER LEVEL The to ner l eve l is indi cat ed by a 6-le vel d ispla y. Us e it as a gui deline fo r replacing the TD ca rtridge. 1 Hold down the [Light] key ( ) until the alarm indicators ( , , , , ) blink.
58 ROUTINE MAINTENANCE CLEANING THE DOCUMENT GLASS AND SPF/ DOCUMENT COVER If the docu ment glass, SPF, und erside of the document cov er, or the scanner for originals co ming from the SPF (the long nar row glass s urface on the right side of the docume nt glass) become dir ty, the dirt may appea r on copies.
59 ROUTINE MAINTENANCE 6 CLEANING THE BYPASS TRAY PAPER FEED ROLLER If misfe eds occur frequently when feeding envelope s, thick p aper, etc. th rough the bypass tray , wipe the pap er feed roller a t the feed slo t of the byp ass tray w ith a soft, cl ean cloth da mpened with alcohol or water.
60 7 Chapter 7 PERIPHERAL DEVICES AND SUPPLIES Optiona l equipm ent and su pplies are explained i n this chap ter. To pur chase opti onal equipme nt and supp lies, contact SHARP s ervice. PERIPHERAL DEVICES SINGLE PASS FEE DER For the na mes of the par ts of the SP F, see "PART NAME S AND FU NCTIONS".
61 7 STORAGE OF SUPPLIES Standar d supplies for this pr oduct that are to be r eplaced by the user ar e paper and T D cartri dge. SUPPLY PART NUMBERS When or dering sup plies, please use the c orrect part numbers a s listed be low.
62 8 Chapter 8 APPENDIX SPECIFICATIONS Type Digita l Mult ifunc tiona l Syst em, De sktop Photoconducti ve type OPC drum Document glass type Fixed Copy sys tem Dry, e lectrostatic tr ansfer Originals She ets, bound documents Original size s Max. 1 1" x 17" Cop y si ze Max.
63 APPE NDI X 8 * Firs t copy ou t time is meas ured wi th origina l on th e docume nt gla ss in ful l read y condit ion with fuser at o peratin g tempera tur e and mi rror moto r at operati ng sp eed, actu al time m ay vary based on enviro nment co nditio ns.
64 SOFTWARE LICENSE PLEASE READ THIS LICENSE CA REFULLY BEFORE USING THE SOFTWARE. BY USING THE SOFTWARE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE.
65 6. Limited Warranty on Media. SHARP warrants the disks on which the Software is recorded to be free from defects in m aterials and workmanship un der normal use for a period of ninety (90) day s from the date of purchase as evidence d by a copy of the receipt.
66 MAT ERIA L SAF ETY DA TA SHEET Page : 1/4 Date Issued : Jun. 1, 2 005 MSDS No. F- 01381 1.PRO DUCT A ND CO MP A NY I DENTIFI CA TION Product Name : AR-016T D (Black Toner) Supplier Identification : Sharp Corpora tion 22-22 Naga ike-c ho, Abeno-k u, Osak a, Japan Local su ppliers are listed below.
67 MAT ERIA L SAF ETY DA TA SHEET Page : 2/4 Date Issued : Jun. 1, 2 005 MSDS No. F- 01381 3.H A ZARDS ID ENTIFICATION Most Important Hazards and Effects of the Products Human Healt h Eff ects : Ther e are no antic ipated c arcinogenic eff ects from exposure based o n anim al tests perform ed using toner .
68 MAT ERIA L SAF ETY DA TA SHEET Page : 3/4 Date Issued : Jun. 1, 2 005 MSDS No. F- 01381 Exposure Limit Values OSHA-PEL( USA) : 15m g/m 3 (Total Dust), 5mg/m 3 (Respirable D ust) ACGIH-T LV(USA) : 10mg/m 3 (Total Dust), 3mg/m 3 (Respirable D ust) Personal Pr otective Equipment Respirat ory Protect ion : Not requir ed under intended us e.
69 MAT ERIA L SAF ETY DA TA SHEET Page : 4/4 Date Issued : Jun. 1, 2 005 MSDS No. F- 01381 Chronic Effect : In a stud y in rats of chronic inh alation ex posure to a typical toner, a m ild to m oderat.
70 MAT ERIA L SAF ETY DA TA SHEET Page : 1/4 Date Issued : Jun. 1, 2 005 MSDS No. F- 31381 1. PRODU CT A ND COMPA NY IDENTI FICA TION Product Name : AR- 016TD (Blac k Developer ) Supplier Identification : Sharp Corporatio n 22-22 Naga ike-c ho, Abeno-k u, Osak a, Japan Local su ppliers are listed below.
71 MAT ERIA L SAF ETY DA TA SHEET Page : 2/4 Date Issued : Jun. 1, 2 005 MSDS No. F- 31381 3.H A ZARDS ID ENTIFICATION Most Important Hazards and Effects of the Products Human Healt h Eff ects : Ther e are no antic ipated c arcinogenic eff ects from exposure based o n anim al tests perform ed using toner .
72 MAT ERIA L SAF ETY DA TA SHEET Page : 3/4 Date Issued : Jun. 1, 2 005 MSDS No. F- 31381 Exposure Limit Values OSHA-PEL( USA) : 15m g/m 3 (Total Dust), 5mg/m 3 (Respirable D ust) ACGIH-T LV(USA) : 10mg/m 3 (Total Dust), 3mg/m 3 (Respirable D ust) Personal Pr otective Equipment Respirat ory Protect ion : Not requir ed under intended us e.
73 MAT ERIA L SAF ETY DA TA SHEET Page : 4/4 Date Issued : Jun. 1, 2 005 MSDS No. F- 31381 Chronic Effect : In a stud y in rats of chronic inh alation ex posure to a typical toner, a m ild to m oderat.
74 INDEX Symbols [] k e y ........................ ................... ...............11, 56 A About the operatio n manuals - On line Manual ........... ................... .................... ...5 - Op eration Manu al .................. ............
75 O ON LINE i ndicator ...... ................... ................... ..10, 29 ON LINE k ey ....... ................... .................... ........10, 29 Operatio n in copy and printer m odes ............... ........30 Operatio n panel .......... .
76 Copying Automati c ratio selection ........ .................... ..............22 Canceling a copy run ....... ................... ...............18, 19 Copying, s tarting . ................... .................... ........18, 19 Dual page copying .
FCC Regulations state that any unauthoriz ed changes or modifications to this equipment not e xpressly appro v ed b y the manuf acturer could void the user's authority to operate this equipment. Note: This equipment has been tested and f ound to comply with the limits f or a Class A digital de vice , pursuant to par t 15 of the FCC Rules.
This manual has been printed using a vegetable-based soy oil ink to help protect the environment. Printed on 100% post-consumer recycled paper PRINTED IN CHINA 2005E KS1 TINSE1480QSZZ AR-5316 SHARP CORPORA TION SHARP ELECTRONICS CORPORATION Sharp Plaza, Mahwah, New Jersey 07430-1163.
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Als u nog geen Sharp AR-5316 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Sharp AR-5316 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Sharp AR-5316 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Sharp AR-5316 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Sharp AR-5316 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Sharp AR-5316 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Sharp AR-5316 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.