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MANA GEMENT GUIDE Elit eVie w TM 6.2 0 SNMP-Based Net work Management So ftw are for Wi ndows™.
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20 Mason Irvine, CA 92618 Phone: (949) 679-8000 EliteV iew™ User Guide SNMP-Based Network Management Software for Windows™ May 2008 Pub. # 14910003910 0A E052008-DG-R6.
Infor mat ion fur nished by SMC Networks , In c . (S MC) is believed to be accurat e and reliabl e. H owev er , no resp onsibil ity is assumed by SMC for its use, n or fo r any in fring em ents of patent s or other rights of thi rd pa rtie s which may resu lt fr om its use.
i Licence Agreement The Purchaser MUST read this agreement befo re using the sof tware provid ed in this pac kag e. As used in th is Agr eement the term s “Y ou”, “Y our”, “LICENSEE”, and “Purchaser” r efer to the l icensee of the SOFTW ARE and accompanying written materials in this package, a s described below .
ii EX CEPT FOR THE EXPRESS W A RRANTY SET FO RTH ABO VE IN THIS LIMITE D W ARRANTY SECTION , THERE ARE NO W ARRANTIES , EI THER EXPRESS OR IM PLIED . THE SOFTW ARE IS PR O VIDED AS I S, WITH ALL F AUL TS.
A BOU T T HIS G UIDE iii About T his Gu ide W elcome to EliteView net w ork m anagemen t software. This guide describe s the p rocedures for installin g and using this prog ram. Detailed in str uction s on how to use ever y mo dule and p ractical examples make it easy for you o pti- mize th e performance and effici ency of y our netw ork.
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v C ONTENTS 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 General Descriptio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS vi Quick Guide to Map Build ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Discover y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS vii 6 SNMP MIB Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 MIB Compile r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS viii 8 Managing Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8- 1 Understa nding the E vent Man ager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS ix The [syste m] Secti on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3 The [devic e] Section . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS x H Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H- 1 I Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xiii T ABLES Table 3-1 EliteView Program Menu Definitio ns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Table 3-2 EliteView Program Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . .
T ABLES xiv Table 9-9 Statistics Statu s Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10 Table 9-10 History Control Ta ble . . . . . . . . . . . . . . . . . . . . . .
1-1 C HAPTER 1 I NTRODUCTION EliteView pr ovides a user -friendly i nterface for mana ging SMC Netw orks , Edgecore and third-par ty network devices . This software is specifically designed to suppor .
I NTR ODU C TI ON 1-2 Manageme nt Fu nctions EliteView is a Windows-ba sed software package. It provides state-of-th e-art utilitie s which allow you to perfor m the f ollowi ng netw ork managemen t tasks: • G enerate a de tailed hierar chical ma p of your ent ire netw ork config uration.
F EATURES OF E LITE V IEW 1-3 A full hier archica l rep res entati on can b e g enera ted by cr eatin g subm aps t hat expand to a more detailed view when sele cted. Mor eover , multi ple submap s can be o pened sim ultaneousl y . Eac h device in cluded in th e map can b e check ed p eriodically to verify that it is still attached to the ne twork.
I NTR ODU C TI ON 1-4.
2-1 C HAPTER 2 I NSTALLATION This chapter describes setup procedur es for EliteView network management software . EliteView can manag e any of SMC’ s netw ork devices via standard and private MIB de finitions; and also manage any third-party device that has a resident SNMP agent via standard MIB definitions.
I NSTALLATION 2-2 Using SETUP to Install EliteView The SE TUP program w ill install EliteView from the dist ribution CD-ROM. This prog ram decom presses files and copies them to a location yo u specify on your hard disk. T o Star t SETUP: 1. Star t Windows .
3-1 C HAPTER 3 G ETTING S TARTED W elcome to the EliteView ne twork ma nagement program for Microsoft Wi ndows . EliteVie w is a pow erful network management product th at pro vides detailed device management functions, to gether with a sophisticated g raphical interface.
G ETTING S TAR TED 3-2 EliteView Mo dules EliteV iew inclu des support for many SMC pr oducts , inclu ding the EZ Stack, Ti g erSta ck, and T igerSwitch, series . This se ction brief ly de scribes the b asic suppor t mo dules included in Elit eView . Th e modules for specific SMC products are describe d in the on-line hel p files .
E LITE V IEW M ODULES 3-3 Discovery This mo dule is used to automatic ally detect act iv e devices on the network by polling within a specified netw ork addres s range or comm unity . Discov er y se nds command s out to the ne tw ork and w aits for responses .
G ETTING S TAR TED 3-4 MIB Co mp iler This app lication compiles textual MIB files into dat a base files specifically for matted for E liteView , which allows relevant EliteView modules to access required infor mation. MIB -2 Vi ewer This module provides an easy-to-use window ed interface to the MIB II (RFC 1213) management infor mation database.
E LITE V IEW M ODULES 3-5 TFTP Serv er This mo dule is used to download ag ent software to the request ing device . It ca n be used to downlo ad software to an y EZ Stack, Tig erSta ck, and Tig erSwitch m anag ement module. F or all o ther SMC d evices, download ing is per for me d via out -of ban d mode.
G ETTING S TAR TED 3-6 Data L ogging and Event Ma nagement Th e Log Ma nag er and Eve nt Manag er modules play a key role in network manag em ent. T he f ollowing di ag ram s dep ict how they work. The Log Manag er periodic ally sends requests to t arget device s according to a fixed polling inter val.
D ATA L OG GI N G AND E VENT M ANAGEM ENT 3-7 How the Event Manager Works The Eve n t Manager receives input from EliteVie w applic ations such as the main EliteVie w prog ram, the log Mana g er and t he T rap Manager . Any n amed ev ent ma y be tri g gered s imply b y satisf ying the us er-defin ed thresh old for mula .
G ETTING S TAR TED 3-8 Starting EliteView The main Elite View prog ram provides an intu iti ve i nterf ace to o ther program mod ules . Y ou can in vo ke speci fic management applications (by clicking.
S TARTING E LITE V IEW 3-9 Using the Main EliteView Program T o inv oke the main EliteView prog ram click on th e EliteView icon. Many fu nctions under the main prog ram provide support for networ k mapping . These functions includ e most of the toolbar buttons , along with the File, Edit and Windows men us .
G ETTING S TAR TED 3-10 Th e menu item s and tool butt ons u sed on a regula r basi s are des crib ed below . T he it ems u sed t o constr uct and main tain yo ur netw ork map are desc ribed in the next c hapter .
S TAR TI NG E LITE V IEW 3-11 Many of th e ite ms inclu de d in the me nu bar are also provid ed in th e toolb ar . T he fol lowing ta ble de scri bes a few of the but tons foun d in the main Eli teView program. The other bu ttons , whic h are used for creati ng netw ork maps , are described in the following chapter .
G ETTING S TAR TED 3-12 Confi guring Polling Parameters Before directly accessing d evices fr om the ne twor k map , you sh ould spec ify the def ault setti ngs . These defaults are provi ded as a con venien ce for you , and are used by b oth the Ad d Object com mand and the device mana g ement modules.
4-1 C HAPTER 4 D EFININ G THE N ETW ORK C ON FIGURATION Before r unning any El iteView devi ce management tools , first de fine the d evice interco nnection hierarchy , network a ddresse s, and mnemo nic names for ea ch network nod e.
D EFINING THE N ETW ORK C ONFIGURATION 4-2 1. Use Discov er y to locate n etwork d evices . 2. Mov e select ed objects from Disco very onto the map b y either o f the fo llowing methods: • Drag objects d irectly onto the appropri ate map .
D ISCO VE R Y 4-3 When looki ng for devices us ing Broadcast, you may n eed to press th e Br oadcast bu tton se vera l times to ensur e that all a ttached devi ces ha ve r esponded. F or nodes that do not respond to b roadcast que ries , use th e Se ar ch function.
D EFINING THE N ETW ORK C ONFIGURATION 4-4 T o automaticall y discov er devices: 1. From the Edit menu, c hoo se Di scover y . 2. C hoose the app ropria te network pr otoco l. 3. If you n eed to chang e th e sea rch crit eri a for device s, open t he Setup di alog bo x using t he toolba r.
D ISCO VE R Y 4-5 6. Th e message En d of Search will appear when the discov er y proce ss is comp leted. 7. Mov e sel ected object s from Dis cov er y onto the map b y either of the followin g methods: • Drag objec ts directly o nto the a ppropriate map .
D EFINING THE N ETW ORK C ONFIGURATION 4-6 Exiting Discovery T o close this module: 1. From the File menu, choose Exi t . 2. T he Discover y prog ram will be closed.
N AME D ATABASE M ANAGER 4-7 This table describes the basic ed iting to ols . Adding a New Entry Click on the Add Record bu tton to op en thi s dialog box.
D EFINING THE N ETW ORK C ONFIGURATION 4-8 Searching for Device Entries Y ou can easily display all device entries that mee t your specified search crite ria.
C RE A TI N G N ETW ORK M APS 4-9 Menu Description f or Map Fun ctions Many of the items included i n the men u bar are als o provided in the too lbar .
D EFINING THE N ETW ORK C ONFIGURATION 4-10 F or in for m ation o n menu it ems o r butt ons t hat a ppear u n der the main EliteVie w module but are not described in this section, re fer to “Using the Main Eli teView Prog ram” on pag e 3-9.
C RE A TI N G N ETW ORK M APS 4-11 Editing Map Objects The Edit men u pro vides all the tools yo u need to compo se a full-scale hierarc hical map of y our enti re netw ork.
D EFINING THE N ETW ORK C ONFIGURATION 4-12 Sample Confi guration F or la rg e ne twor ks , you should b reak the map up into se vera l pieces that can be o pened ind e penden tly . The follo wing f igure sho ws an examp le of the ne tw ork map f or our offi ces in E urope .
C RE A TI N G N ETW ORK M APS 4-13 At the lowest level, place the actual network devices and draw in all interconnections. This gives y ou an accurat e pictur e of the n etwork and a lso let s you activate ap plicab le mana ge ment sof tware modu les.
D EFINING THE N ETW ORK C ONFIGURATION 4-14 Object Statu s When an objec t is first added to t he map , the device is “o ffl ine. ” If an object's monitor f lag is enabled, EliteVie w will begin pollin g the device im mediately .
5-1 C HAPTER 5 N ETWORK T OOLS EliteVie w suppo rt s a wide rang e of network to ols that c an be ac cess ed direc tly fr om the dev ice maps (see “Cr eating Network Map s, ” Ch apter 4) or fro m the Win dow’ s Prog r am Manag er.
N ETWORK T OOLS 5-2 4. T he BOOTP Server sen ds a reply mess age back to the MA C addres s initiall y provid ed by th e client. A client station may frequently loo kup a filename with BOOTP .
S ETTING A DDRESSES WITH THE BOOT P S ER VER 5-3 Select an entry in the node list to di splay the Note and fi lename mapp ing for the selected no de. Each node in the BOOTP Ser ver can hav e its own filename mapping list. T his provides maximum flexibilit y for the ne twork administ rator.
N ETWORK T OOLS 5-4 T o modi fy a node: 1. Click on the required node in th e node address list. 2. Click the Edit Node button . 3. Make an y changes to th e current infor mation. 4. Click on OK to ac ce pt th e chan ges. T o delete a node: 1. Select a no de entry by clic king on it s address e ntr y .
D EFAULT I NF OR M ATI O N 5-5 Default Information EliteView’ s BOOTP Se r ver provides flexible filename mapping . Howe ver, you may find it most convenient to estab lish a com mon de faul t for mos t nodes on the network. T o define a default addr ess with IP and ph ysical addresses: 1.
N ETWORK T OOLS 5-6 T o select a target device: If y ou open the Ali v e T est from the EliteVie w program g roup or from t he Discov ery module , select th e netwo rk protocol a s UDP/IP or IPX. T hen spec ify the tar g et address and po lling inter val.
D OWNLOADING F ILES WI TH THE TFTP S ER VER 5-7 Problem Solving with the Alive Test The Ali ve T est hel ps determine a n umber of net work condition s: 1. Symptom: No response wit h the Alive T est. Condition: No re spons e is eve r rece ived dur ing an Alive T est.
N ETWORK T OOLS 5-8 T o config ure the TFTP s er ver , cho ose Setup fr om the File men u. The TFTP Setup dialog box will open, displaying optio ns for the download director y , the d efault time out to wait for a s er v ice resp onse, an d the d efault number of r etrie s before ter m inating a conne ction atte mpt as de scri bed below .
T ELNETIN G TO O THER C OMPUTERS ON THE N ETWORK 5-9 Fetching Fi les fr om Other Serv ers Y ou can us e the TFTP server as a client to rece iv e files from other TFTP ser vers . T o star t a transfer sessio n: 1. Choose Read File F r om.. . from the Ser vice menu.
N ETWORK T OOLS 5-10 Where You Are (WU R) Where Y ou Are is a tool that is used to locate wh ich port on the switch and port to wh ich a remote host is connec ted.
W HER E Y OU A RE (WUR) 5-11 1. SNMP pac kets are sent to find switches on the local n etwo rk. T he IP ad dress and MA C add ress of th ese swit ches are di scovere d an d saved. 2. ICMP pac kets are s ent to all swi tches o n the local net work to pro vide them wi th the MA C address es of remote hosts .
N ETWORK T OOLS 5-12 2. W here Y ou Are will th en copy these dynamic addr ess tables to your PC and display them in a list in the lower par t of t he Wh ere Y ou Are d ialog box under the headin g "Bu ilding hos t table.
B ATCH U PGRADE 5-13 • Au t o broadcast on startup: If this box is checked, Whe re You Are will automatically transmit a broadcast message on s tartup. Output When yo u clic k on the Output tab , th e history of action s carried out b y Where Y ou Ar e (as descri bed in Device Menu Commands) will be displayed.
N ETWORK T OOLS 5-14 If Batch Upgr ade can get a response from de vices using broadcast frames, it will tr y to identify the devic e type by using SNMP command s . If a devic e is recognize d, the parameters list ed below will be d isplayed on the sc reen.
B ACK UP 5-15 Options Menu Comm ands Setup Click on Setup in the optio ns menu to ope n a dialog box with the followi ng comm ands: Download Same-numbered V er sion Check t he Downlo ad same-n umbered ve rsion c heck bo x to dow nload firm ware with the s ame vers ion number as the exis ting fi r mware in the switch.
N ETWORK T OOLS 5-16 Utilities Menu Com mands Broadcast Click Broadcast from the Ut ilities menu to transmit a que r y messag e and wait for responses from t he local network. Broadcast is also us eful f or g ath ering glo bal res ponses for m Ether n et node s loca ted on differ ent networks.
B ACK UP 5-17 Start Sch edule Select a device from the Backup List and click Start Schedule to star t the download schedule for that devices configuration file. Stop Sche dule Click Stop Schedule to stop the download schedule for th at devices configuration file.
N ETWORK T OOLS 5-18.
6-1 C HAPTER 6 SNMP MIB M ANAGEMENT F or all of SMC’ s intellig ent network devices which include an SNMP-based manag ement ag ent, you can use the device manag ement modules in EliteView to easil y access and manage detailed network infor matio n.
SNMP M IB M ANAGE MENT 6-2 MIB Compiler The MI B Compiler is used to maint ain the MIB databa se use d by EliteView . Definitions for standard objects , netw ork devices , or pri vate th ird-party devices c an be compile d and includ ed in this dat abase .
MIB C OMPILER 6-3 Starting the MIB Compiler Running the MIB Compiler Select MIB Compiler from th e EliteView program g roup . It will automatica lly load the cur rent MI B database as sh own below .
SNMP M IB M ANAGE MENT 6-4 Loading a n ew MIB 1. Select Load f rom the MIB Compiler. 2. T ype the full name of the MIB file in the Filename field. Each MIB file defines a MIB module. The MIB name is indicated at the beginni ng of the file as in the exampl e below , where the name of the module is gi ven as RFC1213-MIB .
MIB-2 V IEWE R 6-5 If an ob ject identi fier is not d efined, the fol lowin g message may ap pear on the s creen: If an unknown object identifier is found in the definition for OBJECT -TYPE, it will be re por ted after all MIB objec ts are chec ked a s in the followin g er ror me ssage.
SNMP M IB M ANAGE MENT 6-6 Y ou can in vo ke the MIB- 2 Viewer fro m the T ools men u in th e main EliteVi ew program (prefera bly after se lecting a device from the El iteView map), or by cl icking on the appro priate icon i n the EliteV iew program group .
MIB-2 V IEWE R 6-7 Menu Bar The m enu bar for the MIB-2 Viewer provides fiv e key menus , namely , File, Edit, Search, Window and Help. Clicking on any of these items w ill open a pull-down menu from which you can inv oke cor responding com mands .
SNMP M IB M ANAGE MENT 6-8 Interface Adminis tration Data for th is window is ex tracted from the Inter face Grou p in MIB II (RFC 12 13). Each M A C fram e type suppo rte d by a physical network interface is listed as a unique logical network interface in the disp lay window .
MIB-2 V IEWE R 6-9 Interface Statisti cs Data for th is window is ex tract ed from the I nterfa ce Group in MIB II (RFC 1213). An entr y is included for e ach subnetwork interface. This window provides infor mation on the amo unt of t raffic passing throug h this in terface and the associated errors .
SNMP M IB M ANAGE MENT 6-10 Viewing St atistics The STA T button is used to disp lay a real-time graph of the cor respond ing counter read du ring each polling inter val. Click Stat to displa y the correspond ing graph. Click on Config under the Option menu to change parameters for the graph.
MIB B RO WS ER 6-11 Adding a Log Pro cess Th e Log bu tton i s used to defin e a new log proc ess for th e Log Manag er. The Log Man ager performs the follo wing ba sic func tions: • Per iodically reco rds values for d evice variables. • S ets thresh olds to tr igger even ts when cond itions ar e met.
SNMP M IB M ANAGE MENT 6-12 Menu De scri ption Th e menus pr ovided fo r the MIB Brows er are b rief ly in trodu ced be low . Menu Defi nitions Table 6-6 MI B Browser Menu Defini tions Menu Label Descrip tion File Crea te Tre e – Provides options to open a new tree (where the default sets th e root at the currently selected node).
MIB B RO WS ER 6-13 Accessing Device Values Fetching Device Valu es Using The MIB Browser 1. Star t EliteView 2. Open your n etwork map . (R efer to Chapter 4 if y ou ha ve not yet created your networ k map .) 3. Select the required device by clic king on it wi th the mouse .
SNMP M IB M ANAGE MENT 6-14 7. Locate the MIB va riable y ou want t o brows e. Use the scroll bar to mo ve the tree disp lay up o r down , and doub le-click on a ny intermediate nodes in the pat h to the requ ired v ariable to open the map for a lower -level hierarch y .
MIB B RO WS ER 6-15 9. When you e xecute a Get R equest ( or double-click on an item in the MI B tree) or Ge t Bulk Request, the value of th e select ed variab le(s) is retri eved from the ma naged device and displaye d bene ath the textual d escrip tion.
SNMP M IB M ANAGE MENT 6-16 10. T he MI B databas e contains both sim ple variable s and table s . F or examp le, the ifEntr y use s a single in teger to identify each port (i.
MIB B RO WS ER 6-17 11. Y ou can modify the value of v ariables for w hich yo u have write access (as in dicated in MIB definit ion ’ s Access field). Onc e you ha ve loc ated the required var iable, click the Set Request butt on to o pen the Inp ut V alue dialog b ox.
SNMP M IB M ANAGE MENT 6-18 Using the Output O ptions The outp ut optio ns dial og bo x is desig ned for o utputting selecte d system d ata base d on information y ou fetc h from th e MIB data base . Y ou can inse r t a wi de range of objec t infor mation int o the outp ut window using the data r equest functi ons pro vided in th e MIB T ree.
7-1 C HAPTER 7 C OLLECTING D ATA WITH L OG M ANAGER Th e Log Ma nage r is a powerfu l tool fo r the ne twork manag er. By collec ting rele vant network st atist ics peri odica lly from all SN MP-com pliant network d evices, the Log Ma nage r can: • Record network characteristics (e.
C OLLECTING D ATA WITH L OG M ANAGE R 7-2 Th e Log Ma nag er dia log box consists of a menu bar, a toolbar, a list of all user -defined log processe s, and a summary of log param eters for the currently sel ected proce ss . Note that the same fu nctions are provide d in both t he menu bar and t oolba r .
E DITING A L OG P RO C ES S 7-3 Editin g a Lo g Proces s EliteV iew’ s pow erful Lo g Manager gathers a wide v ariety of netw ork statistics bas ed upon r ule s (i.e., log pro cesses) you define. Using th e Log Mana ge r , you c an monito r any MIB v ariable for a target SNMP devi ce.
C OLLECTING D ATA WITH L OG M ANAGE R 7-4 Field De sc ription for Log Ma nage r/In form atio n Dial og Bo xes Modifying a Log Process T o “fi ne tune” the parameters for any log process , carry out the steps listed be low . 1. Highlig ht the rele van t process in the L og Manager scr een.
L OG C ONTROLS 7-5 2. O pen the Lo g Infor mation d ialog box by pressing the Edit bu tton. 3. Ente r a ne w value f or a ny p aram ete r . Deleting a Log Pr ocess 1. Highligh t the relevant log process in t he Log Manag er . 2. Click the Delete re cord toolbar bu tton.
C OLLECTING D ATA WITH L OG M ANAGE R 7-6 File Menu The file menu provides functions for retrieving log files, copy ing selected data to a specified file, or moving specified d ata to an other file. T o copy selected data to another file, us e the Copy T o .
D EFIN ING F ILTER F OR MULAS 7-7 Defini ng Filter Formula s Filters may be defined for any log proces s . A filter sets the conditions th at deter min e if data receiv ed by the Log Manage r will be saved into the log database. A filter i s define d in the Filter field of the Lo g Infor mat ion dial og box (i.
C OLLECTING D ATA WITH L OG M ANAGE R 7-8 Filter For mula synta x The filter fo r mula can b e a simple or complex exp ression. Synta x for Simple Ex pressions A simp le express ion conforms to the f .
D EFIN ING F ILTER F OR MULAS 7-9 Logical_Operator – Legal values include: AND – Both expression s must be tr ue to meet a giv e n cond ition OR – One true expre ssion is enough to m eet a giv en con dition Elements of Filter Formulas Notes: 1. The equal to (==) and unequal (!=) expres sions follow C lang uage syntax.
C OLLECTING D ATA WITH L OG M ANAGE R 7-10 Example : Filter Fo r mulas Some possible filter for mulas include: • VALUE > 10000 • (VALUE > 100) AND (VALUE < 10000) • (DATE < 19990701).
D EFINING T HR ES HOLD F OR MULAS 7-11 Threshold Formu la The threshold f or mula uses Backus-Nau r Fo r m (BNF) as follows: Threshold::= SimpleExpression| ComplexExpression| <NULL> -- Nothi n g.
C OLLECTING D ATA WITH L OG M ANAGE R 7-12 Synta x for Simple Ex pressions Variable Relation Value V ariable – Leg al variables include: R -- V alue of data H -- Change s in data per hour M -- Chang.
D EFINING T HR ES HOLD F OR MULAS 7-13 Elements of Threshold For mulas Example: Thresh old F or mul as Some possible th reshold for mulas include: • R > 1000 • (M > 5) OR (H > 500) • (S.
C OLLECTING D ATA WITH L OG M ANAGE R 7-14 Chart Manage r Utilit y Raw data can only provide a rough idea of cur rent system status . More detailed analysis is required to obtain an accurate p icture of y our netw ork's o v er all health .
C HART M ANAGER U TILITY 7-15 Creating Log Charts Open the Chart M anage r utility either from the Utility menu in the main EliteView prog ram or from the Prog ram Manage r . Click on Open under t he File menu an d select a dBase file (*.dbf) th at was generated b y the Log M anager.
C OLLECTING D ATA WITH L OG M ANAGE R 7-16 Summarizing Data Th e amo unt of data rec orde d for a proces s can q uickly get ou t of ha nd. Ho wever you can easily con vert large da ta files int o more manageable for m using th e Summary function. Ope n the Range Selection d ialog bo x by clic king on Summar y in the menu bar .
C HART M ANAGER U TILITY 7-17 Displaying Graphic Charts Graphic displays are generally more infor mativ e than a si mple numeric listing. The Ch art utility makes it easy for the user t o display eit her raw or su mmarized data in v arious graphic formats .
C OLLECTING D ATA WITH L OG M ANAGE R 7-18 Graph Controls Th e Grap h Contr ol wind ow giv e s the u ser opt ions to chang e th e way data is displa yed in th e g raph. The us er has contro l ov er all aspec ts of the g ra phs. Graphs c an be d isplaye d in 2D or 3D .
C HART M ANAGER U TILITY 7-19 Titles Edit the names a nd layout of the titles that are used in the graph By typing the name into the text field available for each title.
C OLLECTING D ATA WITH L OG M ANAGE R 7-20 Overlay Draw an overlay onto the graph by select ing the axis on which t o draw the overlay. Selecting ‘Shared Axis’ me ans that the values in the ‘Overl ay Data’ table will be plotted according to the values on the l eft vertical a xis (y-axis).
C HART M ANAGER U TILITY 7-21 System To prin t the displayed graph select the ‘Mono’ or ‘Color’ radio button and sele ct the layout by selecting ‘Border’, ‘Land scape’ and or ‘Fu ll page’ check boxes . Click th e ‘Apply Now’ button and then the ‘Print’ button.
C OLLECTING D ATA WITH L OG M ANAGE R 7-22.
8-1 C HAPTER 8 M ANAGING E VENTS Understandi ng the Event Manager Ev ents are s pecial cond itions whic h occur during normal operation of netw ork devices , and normally require the netw ork ma nager’ s atte ntion. Ev ents ar e generated b y the mai n EliteVi ew program, the Log Manager , and the T rap Manag er .
M ANAG ING E VENT S 8-2 Defini ng Events The Ev ent Manager su pports system and user even ts , as indic ated in the T ype field fo r the select ed event . Pre-Defined “System” Events Pre-def ined syst em even ts include the foll owing: • Co nnection L ost – a device fails to res pond after th e specified number of r etires.
D EFINING E VENT A CTION S 8-3 T o d efi ne an act ion : 1. Click on the ev ent name 2. En ter annota tion in the Not e field (op tional) 3. Cl ick on on e or mor e Action s (Bee p , Show , Run, Sen d, W rite ) Example: Displaying a text file When an impo r tant ev ent occur s, you m ay displa y instructions for oth ers to follow .
M ANAG ING E VENT S 8-4 The E vent Manag er s uppor ts spec ial text mes sag es usi ng the $$ and ## symbo ls in the te xt box es. • $ $ is substi tuted with text provid ed by the sourc e of the event. For example, T rap Manager w ill pass a te xt string translated from the trap mess age provided b y the device .
D EFINING E VENT A CTION S 8-5 3. Click the Clo se bu tton to c lose t he Event Da ta wind ow . T o era se some or al l even t information: 1. Fro m the Ev ent Data win dow , select the target ev ent line . T o de lete all ev ent info r mation, cli ck the Selec t All button.
M ANAG ING E VENT S 8-6 Receivi ng SNMP Traps with the Trap Manager Tr a p is a prot ocol mechan ism defin ed in SN MP by which ma nag ed devic es re por t uniq ue events to the ne twork management s tation. Devi ces can be s et up to report specifi ed conditio ns to EliteV iew using T rap messages .
P OSTING M ESSAGES TO THE R EPO RT W INDOW 8-7 Posting Mes sages to the Report Wi ndow Both pred efined and user -defined s ystem acti vity may b e specified in th e Even t Manager to be poste d to Eli teView’ s Report wind ow .
M ANAG ING E VENT S 8-8 T o load a data file, select Load from the File menu, select the required proce ss from the Loa d list an d press OK . Note: The L oad option is on ly enabled when the Log Database Manage r is opened from outside the Log Manager (i.
9-1 C HAPTER 9 U SING RMON Introdu ction This cha pter de scribe s how to use Remote Mo nitoring (RMON) to mo re effect ively monitor your network. RMON pro vides a cos t-effectiv e wa y to moni tor large netw orks b y placing e mbedded or ex ter nal prob es on distri buted network eq uipment (i.
U SING RMON 9-2 RMON is designe d to limit the amo unt of tra ffic req uired by manag emen t applica tion s . It cons ists of an indepe ndent ag ent th at resides on the manag ed device, and is charged with monitoring and collec ting infor mation about network traff ic or th e statu s of the host de vice.
I NTR ODUCTION 9-3 Table 9-2 RMON Man ger Main Screen Field Descripti on Probe IP Address The IP Address of the RMON Probe. Description Descri ption of the device in cluding manufac turer and model name. Object Identifi er The object identifier u sed to identify this device in the MI B tree.
U SING RMON 9-4 RMON Util ities The RMON Man ag er currently provides access to all nine RMON g roups , as s hown in the follow ing tabl e. Most of SMC’ s intellig ent products provide suppor t for mini-RMON (w hich include Statistics, Histor y , Alar m s and Events).
RMON U TIL ITI ES 9-5 Statistics Group The Statis tics Group includes all the tool s you ne ed to moni tor your netw ork for commo n errors and overall traf fic ra tes. When you op en th e Stat istics Grou p the Co ntro l T able scre en is d isplayed a s shown below .
U SING RMON 9-6 Adding or Ed iting an Entry in the Control Table Click on the Add (E dit) button in the Statist ics Contr ol T able to a dd (ed it) an in dex entry . The dialog bo x th at opens in cludes th ree fields ( 1) entry index number, (2) system interfac e number, and (3) owner of thi s entr y .
RMON U TIL ITI ES 9-7.
U SING RMON 9-8 Statistics are provided fo r the following areas . The statisti cs for eac h area are further des cribed in the followin g table. Table 9-6 Statistics Areas Field Description Utilization Displays the percentage of bandwidth utilized ov er the sampl e period.
RMON U TIL ITI ES 9-9 Note: Value – T otal sinc e the Contr ol Table w as create d. Delta – The differe nce in the co unt sin ce the last poll. Rate – The rate per se cond ove r the last polling in terval .
U SING RMON 9-10 They also in clude a stat us bar at the b ottom of t he windo w that includ es the foll owing it ems: History Group The History Group c an be used t o create a re cord of ne tw ork utiliz ation, pac ket t ypes , errors and collisions.
RMON U TIL ITI ES 9-11 Table 9-10 History Contro l Table Field Description Total The number of index entries con tained in the Control Table . Read Status The read status of information in the Statistics Control Table. Index The index for th e table row (automatically a ssigned).
U SING RMON 9-12 Adding or Ed iting an Entry in the Control Table Click on the Add (Edit) button in the Hi stor y Co ntrol T ab le to ad d (edi t) an inde x entr y as shown o n the prec eding page. Each interface equates to a physical media on the devic e being mon itored.
RMON U TIL ITI ES 9-13 Alarm and Event Groups Th e Alar m and E vent Groups allow you to rec ord impor ta nt events or immediat ely res pond to crit ical ne twor k probl ems . The Ala r m and Ev ent Con trol T ables (s hown be low) are used toge ther to define sp ecific criteria that will g enerate respo nse events .
U SING RMON 9-14 Ev e nt Control T able – If the resp onse correspon ding to th e alar m has not yet been d efined, cli ck on th e Eve nt button to ope n the E vent Contr ol table. Click on the Add (Edit) button in the E vent Contr ol T ab le to add (ed it) a n index e ntry .
RMON U TIL ITI ES 9-15 Displaying Ev ents in the RMON Mana ger – Th e Event deter mines th e actio n to take when an alar m is trig gered. The response to an a lar m can include logging the alar m or sending a message to a trap manager .
U SING RMON 9-16 Whe n you open the Host Gro up th e Contro l T able is d isplayed as shown below . Use this table to select an inte rface on the m onitored de vice, such as a hub’ s repeater b us , or a port on a sw itch us ed for device m anagement.
RMON U TIL ITI ES 9-17 By defaul t, the ent ries are s orted according to addres s, cu mulati v e valu es are lis ted in th e numeric table at the top of the screen, and pack ets/seco nd are disp layed in the graph at the b ottom of t he screen. T he con figuration and displa y options are lis ted below .
U SING RMON 9-18 Note: If an entr y displays “Lost Tr ack” when you cl ick on it in the table, the record can not be fou nd either because polling w as stopped b efore completion, o r the entry was deleted due to lack of space.
RMON U TIL ITI ES 9-19 Th e entrie s are s or ted acc ording to the mo st active hosts, with the chang e in value (delta ) and ra te of chan ge sh own by the tab le at the top of th e scree n, and th e rate sh own by the g raph at th e bott om of the scre en.
U SING RMON 9-20 Mat rix Gr oup Th e Mat rix g r oup ca n ma intain stat ist ics on convers ation s that occu r betwee n each p air o f ho sts on th e netw ork. This group can d isplay st atistics for traffic tran smitted from any source add ress , traffic recei ved by any des tination addr ess , or traffic passing betw een any ho st pair .
RMON U TIL ITI ES 9-21 T o view the matrix d ata collect ed for a sp ecific interfa ce, hi ghlight it in the con trol table an d press t he View button. Whe n you op en the Ma trix table, th e RM ON prob e sta rt s moni tori ng the i nterf ace. T he num ber of entrie s dow nloaded is listed in the status ba r at the bott om of the t able.
U SING RMON 9-22 Note: When specifyi ng the view for a specific source-d estinati on pair, yo u can specify bot h the source and destination, just the source or destin ation (using Any Addres s as shown in this example ), or all the transmi tted and rece ived traffic fo r a specific a ddress pair (usin g Rev erse d irect ion) .
RMON U TIL ITI ES 9-23 Table 9 -18 C hannel and Buffe r Control Tabl e Field Descripti on Owner The person who crea ted this entr y. Interface A media interface on the monitored d evice. (MIB-2: 1. 3.6.1.2.1.2. 2.1.2) Data Control In dicates if the captu re channel is enabled or not.
U SING RMON 9-24 Configuring Filter s – Y o u can s et up to 20 fi lters for each c hannel. J ust hi ghlight th e concerned c hannel and t hen press the Filter butto n. If you define more than on e filter, they will be OR’ed tog ether and compared ag ainst data crossi ng the sp ecified interf ace.
RMON U TIL ITI ES 9-25 Y ou can fil ter raw dat a for any fram e type. Or you can fi lter detail ed infor mation fro m the header fie lds if yo u indicate frame type .
U SING RMON 9-26 The follo wing exam ple show s a filter ex pression designed to ca pture any errors o ccurring in Apple T alk pack ets . While th e other ex ample sho ws filter ing for decod ed detail s that is designed to capture any Ethernet II p acke ts directed to the IP add ress 10.
RMON U TIL ITI ES 9-27 Configuring Channels – The data an d even t stream formed by the pac kets tha t matc h the filter ( or a group of combin ed filters) i s referred to as a “c hannel .” A channe l can be based on a single filter or on multiple filter expres sions whi ch are OR’ ed together .
U SING RMON 9-28 Viewing Separate T ables – Y ou can quickly d isplay the configuration for channels, filters and buffers using the tabbed wind ow shown below . The in for mation p rovided is described in the following tables. Accept Event Status Controls the flow of ev ents.
RMON U TIL ITI ES 9-29 Tabl e 9-2 1 Se parat e Co ntro l Tab les : Chan nels Field Descripti on Channels Controls the flow of data and events th rough the channel. Index A number tha t identifies this channe l in the channel tabl e. Owner The person who created t his channel ent ry.
U SING RMON 9-30 Event Status Controls the flow of events. Ready – A single event will be generated, after which the statu s will be set by the RMON probe to “Fired.” Whi le in the Fired state, no events will be generated un til the status is reset to Ready or Always Ready.
RMON U TIL ITI ES 9-31 Displaying Buffer Contents – T he captu re buffer displ ays i nfor mation on pa cket s in three d ifferent wi ndows . The upper window s hows sum mar y information on ea ch pac ket, in cluding sour ce, dest ination, t imestamp , and protoc ol ty pe.
U SING RMON 9-32 Full Action Controls the action of the bu ffer when it reaches full status. Lock – The buffer will be locked as soon as it fills. Wrap – Old data will be overwritten when the buffe r fills. Capture Slice Size The maximum number of bytes for each packet that will be sa ved in this capture buffer.
RMON U TIL ITI ES 9-33 Notes: 1. To display decoded and r aw data fo r a summary i tem, highli ght it with y our cursor. 2. To disp lay raw dat a correspon ding to a decoded en try, highl ight it w ith your cu rsor.
U SING RMON 9-34 Options Time Format includes: Absolute – Date and loca l time. Relative – Time relative to when the first packet was a dded to the buffer.
A-1 A PPENDIX A T YPICAL E LITE V IEW A PPLICA TIONS EliteVie w is a vers atile ne twork manag eme nt sof tware p ackage tha t suppo rts an op en plat for m archite cture. U sers with eno ugh tec hnical kno whow can cus tomize it acco rding to thei r needs in order t o monitor and contro l SMC or other third-party SNMP d evices .
T YPICAL E LITE V IEW A PP LICA TION S A-2 5. Use Lo g and Ev ent Mana ger to monitor t he SNMP device . 6. Custo mize E lite View to re ceive thir d-par t y traps.
U SING THE L OG AND E VENT M ANAG ERS TO M ONITOR THE N ETW OR K A-3 Let’s sa y that you want to se t a variable called hubNMS i n a third-par ty d evice. T o set a vari able in a third party device : 1. Compile the thir d-party MIB into t he EliteVi ew MIB data base.
T YPICAL E LITE V IEW A PP LICA TION S A-4 F or mor e detailed information on Log an d Event parameters ref er to chapter s 7 and 8 re specti vely. Let’s say that you want to monitor the tot al packets rece ived by an SNMP device whose IP address is 192.
U SING THE L OG AND E VENT M ANAG ERS TO M ONITOR THE N ETW OR K A-5 By c hecking t he target SNMP device’ s MIB , you fi nd that the v ariabl e ezRptrTotalFrames contains t he value that you need. Further, this variable belongs to the “ EZ Stack 10 ” module.
T YPICAL E LITE V IEW A PP LICA TION S A-6 By checkin g the ta rg et SNMP de vice ’ s MI B , you find that t he varia ble hubTxCollisions contain s the va lue that you need.
E XPORT ING L OG GE D D ATA TO O THER S OFTWAR E A-7 Appendix B , “Customizing E liteView” describe s the for mat o f the TRAP .INI fil e. F or an advanced user, this for mat is not difficu lt to underst and. One import ant thin g that you have to remember is the ar ran geme nt of the ev ents and mes sages for eac h trap .
T YPICAL E LITE V IEW A PP LICA TION S A-8.
B-1 A PPENDIX B C USTOMIZING E LITE V IEW EliteView is a powerful n etwork management platf or m that is d esigned to meet all your needs . T o maximize system usability and functionality , EliteView takes full ad vantage of all user and programming in terfaces av ailable in the Microsoft Windows 95, 98, NT , 2000, XP and Vista environments .
C USTOMIZ ING E LITE V IEW B-2 Changing P arameters in NETM GR.INI Y ou may edit any of the sections included in NETMGR.INI t o meet the need s of yo ur specific environme nt. Ho wever , a few of the mor e common c hanges inclu de the follo wing it ems.
I NSIDE THE NETMGR.I NI F ILE B-3 • T he Windows -based applications are written according to a set of r ules required by EliteView • They accept a l ist of pa rameters pro vided by the El iteView ma in program. • They are a ble to comm unicate wi th each other thr ough the Eli teView message c enter .
C USTOMIZ ING E LITE V IEW B-4 Add a line describing the device, using the following for mat: Seq=Device_Name,Protocol,Device_Descri ption,Device_Type,Object_ID,Device_Manager Parameter Defi nitions for the [ device] Section Example : Sam ple entry for [device] s ection [device] total=12 1=GenNode,0,SNMP Node,1000, NoDevMan .
I NSIDE THE NETMGR.I NI F ILE B-5 The [tools] Section The [tools] NETMGR.IN I sect ion des cribes t he menu items that app ear in t he T ools Menu of the main Elite View prog r am. Y ou can ad d, dele te, or chang e items in th e T ools Menu simply by editing this se ction in the NETMGR.
C USTOMIZ ING E LITE V IEW B-6 The tabl e belo w describ es each i tem: If no ap plication is designat ed for a device , then t he de fault applicatio n listed in the preceding table is invoked when the corresponding m enu item is select ed. Example: Sample en tr y for [tool s] section [tools] total=5 1=1,&Zoom,SNMPTREE.
I NSIDE THE NETMGR.I NI F ILE B-7 Tip: If you ar e going to design y our own gr aphic bitm ap for a device, remember to design three kinds o f graph ic im ag es • the de vice at norma l operating c ondition • the de vice when it is “down” or not opera ting • the de vice in the “not monit ored” mode 1.
C USTOMIZ ING E LITE V IEW B-8 • The same explan ation f ollows for the othe r Device_ IDs men tioned, e. g., Gen Node, Br idge1, C ompRemot e and PC. The [util] Section The [util] se ction contro ls the menu i tems that appear in th e Util ity Menu of t he EliteView platfor m prog ram.
I NSIDE THE NETMGR.I NI F ILE B-9 5=1,&Report,REPORT.EXE,Report window,r eport 6=1,Tra&p Manager,TRAPMAN.EXE,Trap man ager,trap 7=1,&Event Manager,EVENT.EXE,Event man ager,event 8=1,&Name Database Manager,NBMGR.EXE,N ame database manager,nbmgr 9=1,D&iscovery,DISCOVER.
C USTOMIZ ING E LITE V IEW B-10 Param ete r De fini tions for t he [s tartu p] Se cti on Example: Sample en tr y for [startup] sect ion [startup] total=2 1=1,EVENT.EXE 2=1,TRAPMAN.EXE From t he [startup] section , you can view the following da ta: • There are two applications th at will be loaded with the main EliteView program.
I NSIDE THE TRAP .INI F ILE B-11 Parameter Definitions for th e [discover] Section Inside the TRAP. INI File EliteView’ s T rap Man ager conf iguration is described in th e TRAP .INI file . The sect ions inc luded in t he TRAP .INI file are liste d below .
C USTOMIZ ING E LITE V IEW B-12 Elements of a Tr ap Message The [generic] Section Th e firs t sect ion of the T RAP .INI f ile i s the [ gen eric ] sec t ion. It d efin es the num ber of ge neri c trap s available an d identifies th e events each tra p trig gers.
I NSIDE THE TRAP .INI F ILE B-13 4=1,Trap, Authentication Failure 5=1,Trap,egpNeighborLoss From t he [generic] section , you can view the following da ta: • Trap numbe r 0 • It is acti ve (1) • .
C USTOMIZ ING E LITE V IEW B-14 Specific Trap Sections Each specific trap is defined in a sec tion of its own. The section name takes the following for m at: [Ent(n).(m)] where: (n) is the sequen ce numbe r of the enterpri se (m) is the specifi c trap numb er T o edit specific traps: 1.
I NSIDE THE TRAP .INI F ILE B-15 Example: Sample of specific trap entr y [Ent1.1] message=Temperature over 65 degrees event=1,Trap [Ent1.2] message=Port auto-partitioned event=1,Trap [Ent1.3] message=Port bad link event=1,Trap [Ent1.4] message=Hub %b collision count over %a event=1,Trap a=groupTotalCollisions,v b=groupTotalCollisions,i5 [Ent1.
C USTOMIZ ING E LITE V IEW B-16 [Ent1.8] message=Port (%b, %c) CRC error count over %a event=1, Trap a=portCRCErrors, v b=portCRCErrors,i5 c=portCRCErrors,i6 Fr om the preced ing example , you ca n view the followin g data: • There are 8 specific tra ps available for e nterprise number 1.
C-1 A PPENDIX C SNMP E NVIRONMENT EliteVie w us es Simp le Network M anag emen t Protoc ol (SNM P), t he most popula r net work manag ement p rotoc ol. SNMP w as dev eloped b y the In ternet Enginee ring T ask F orce (IET F) using the Internet Protoco l (IP).
SNMP E NVIR ONMENT C-2 Here is a portion of the EZ Stack 10 MIB: The MIB it self has a hierarchical str ucture, defining objects in a tre e-like str ucture. Using this model, the entire world can be d efined from a sin gle origin . Objects R eal object s in the w orld of netw ork management ar e v ariables th at contain valu es .
O BJECT S C-3 By definition , all single MIB var i ables have the index 0. Only n umbers are use d as indices; if other data t ypes are used as indices , then they are repres ented b y a list o f number s separated b y dots (al so referred to a s dotted-decim al notatio n).
SNMP E NVIR ONMENT C-4 Branches Some com mon branch es to the is o origin incl ude: F or example, SMC is assigned an id e ntifier of 202 under “enterprise. ” Table C-1 Branches to the iso Origin Object Id entifier Numeric Identif ier iso.org.do d.
D-1 A PPENDIX D T ECHNICAL R EFERENCES Infor mation a bout ne tworking and protoc ols is available fr om RFC re por ts and indust r y-re lated docume ntatio n. RFC Reports The mos t compr ehensi ve c ollecti on of ne tw orking i nformation i s a seri es of r eports called Req uest for Comment s (RFC).
T ECHNI CAL R EFER ENCES D-2 RFC Reports Table D-1 RFC Reports: Net working Information RFC Number Title Publisher/Y ear RFC-768 User Datagram Protocol SRI International, 1980 RFC-783 Trivial File Tra.
I NDU ST R Y -R ELATED D OCUMENTA TION D-3 Indust ry-Related Docume ntatio n Also re fer to thes e industry-related docum ents: • The Eth ernet: a Local Area Networ k, Data Li nk Layer and Ph ysical Layer S pecificati on Standard (Digital-I ntel-Xer ox; als o known a s the Blue Book) IEEE Std 802.
T ECHNI CAL R EFER ENCES D-4.
E-1 A PPENDIX E P ERFORMANCE T IPS EliteVi ew is a flexibl e netwo rk management platform that may b e easily c ustomized for your needs . Her e are some sug g estions th at will help your get th e best perfor manc e from your system. Optim ize Your Comput er Syste m √ Fast , local hard di sk (< 8 ms acces s time) .
P ERFORMANCE T IPS E-2 Other T ips √ If you frequently use a certain map, set it as the default EliteView map. √ Click on your right mouse b utton to sh ow a context-sensitive menu of applicable com mands. On larger screens , this means you will not need t o jump back-an d-forth to th e menu bar t o access re lated comma nds.
M ANAGIN G D ATA E-3 RFC-1042 A Stand ard for Trans mission of IP Datagr ams over IEEE 802 Networks SRI Internation al, 198 8 RFC-1155 Structure an d Identification of Management Information for TCP /.
P ERFORMANCE T IPS E-4 Indust ry-Related Docume ntatio n Also re fer to thes e industry-related docum ents: • The Eth ernet: a Local Area Networ k, Data Li nk Layer and Ph ysical Layer S pecificati on Standard (Digital-I ntel-Xer ox; als o known a s the Blue Book) IEEE Std 802.
F-1 A PPENDIX F S PECIFICA TIONS EliteVie w is desig ned to ma nag e any wo rk gr oup u sing the S NMP ne twork manag ement protoc ol. Product O verview • Event-driven, s calable, modular archit ect.
S PECI FICAT IONS F-2 Performance Management Tune network for optimum performance S electable statisti cal polling interval s Traffic filters Data value, date, time with c omparison operators (<, >, <=, >=, ==, !=) and logic op erators (AND, OR) Quantify an d graph network throu ghput Quantif y any MIB va lue (SNMP or private).
P RO D UC T O VERVIEW F-3 Data Tr ansfe r Integra ted, relational da tabase Number of record s limited only by di sk space* File format c ompatibility dBASE IV Maximum num ber of nodes Limited only to.
S PECI FICAT IONS F-4.
G-1 A PPENDIX G C ODE B ASE 6.0 DLL S UB -L ICENSE A GREEMENT Th is sect ion con tains a state ment of ag ree ment be tween S equiter Software Inc. and the CodeB ase 6.0 LI CENSEE (SMC) concerning sub-l icensing ( specifical ly for softwa re used in the file C4DL L.
C ODE B ASE 6.0 DLL S UB -L ICENSE A GR EEMENT G-2 2. Sub-License Y ou may use t he DLL S oftware with, a nd only wi th, the Dis tributab le Software pr ovided by the CodeBa se 6 LICENS EE.
H-1 A PPENDIX H T ROUBLESHOOTING This secti on summarizes the most com mon error messages g enerate d by Elit eView . Elite View Map: Icon Stay s Red Symptoms 1. When a map is opened, the icon (s) stay red. 2. When an object is added, t he icon sta ys red.
T R OUBLESHOOTING H-2 Distri buta ble Softwa re Symptom Discov ery does not find a ny devices . Possible Causes 1. E liteV iew network ma nag eme nt statio n (NMS) may be using a n IP ad dres s that is u sed by an other d evice. 2. T here ma y be a cabl ing proble m.
I-1 A PPENDIX I E RROR M ESSA GES The er ror messag es related to the ov er all EliteView platfor m are described in this appe ndix. Er ror messag es relating to specific ne twork devices are listed in th e cor responding EliteView manual. T he following er ror messag es are sort ed by prog ram module.
E RRO R M ESSAGES I-2 Cannot open submap window . Caus e: Fi le may be co r r u pt. Action : Recr eate a new map file. Cannot read bitmap file. Cause: The bi tmap file defined in the [bitmap] section of NE TMGR.INI may be cor r upt . Action: Recreate th e bitmap file.
E LITE V IEW I-3 In valid pass wor d. Cause : Incorrect passw ord. Action: T ype co r rect pa ssword. Inv alid polling inter val. Cause: The specified v alue is out o f range. Action: The value for the polling inter val mu st be g reater than 1 and less t han 86400.
E RRO R M ESSAGES I-4 The (total) for [tools] or [util] in NETMGR.INI cannot be 0. Cause: The total value in the [tools] or [util] section is 0 Action: Includ e at least one item in t he [tool s] or [util] section . W rite file error (xxx) Cause: W rite file xxx failed.
BOOTP .DL L I-5 Out of memor y!! Cause: Out of memor y . Action: Close some applicat ions and try ag ain. Out of Memor y f or allocation. Cause: Out of memor y . Action: Close some applicat ions and try ag ain. Record not F ound!! Cause: The input pa ramete r cannot be fou nd in the databas e.
E RRO R M ESSAGES I-6 Cleanup W inSocket failed with er ror code %d when exiting BTPIFM.EXE! Cause:The Unregister operation from winsock.dll failed. T he er ror code should refer to the WSAClean up( ) function in the WinSocket specification. Action: Ch eck the n etwork subsys tem by er ror cod e.
BOOTP .DL L I-7 Send packet failed with error code %d. Cause : The netw ork sub system is unab le to send a p acket . The error code comes fr om the funct ion sendto ( ) in th e WinSocket specificatio n. Action: Ch eck the n etwork subsys tem by er ror cod e Setup receive messa ge er ror with er r or code = %d.
E RRO R M ESSAGES I-8 Discovery Cannot find %%%%%%% o r this bitmap file has problem! Cause : The bitm ap fil e %%%%%%% is mi s sing or th e for mat is not correct. Act ion: Ge t the c or rect file o f %%%%%% %. Cannot find IP general node in [device] section of NETMGR.
D ISCOVER Y I-9 Dump all UDP objects to name base failed. Caus e: Write t o hard drive fai l. Action : The hard dri ve s pace may not be eno ugh. Dump function cannot work when searching for objects. Cause: Dump fun ction can only w ork when Disco ver is bu sy .
E RRO R M ESSAGES I-10 None of the SNMP/UDP or SNMP/IPX pro tocols w ork! Cause: A ll pro toco ls sup por ted by di scover .exe ar e no t worki ng . Action: C heck to see if you r network su bsys tem is O K. Not enough memor y to allocate channel para meter str ucture.
D ISCOVER Y I-11 The ipnode= entity of [discover] in NETMGR.INI is not cor rect! Cause : The content of ipnode = entity i s not correct; i t should be ON or OFF . Action: Us e a text ed itor to edit NE TMGR.INI. The ipxnode= entity of [discover] in NETMGR.
E RRO R M ESSAGES I-12 Event Manager Out of memor y . Ca use: No t enoug h memo r y . Action : Close some applicat ions and retry . W rite Er ror! Ev ent disabl ed Cause: Disk full. Action: Free up some dis k space and try again ICMP.DLL The following error me ssage s may occur when r unning EliteView unde r a WinSocket platfor m.
ICMP .DLL I-13 Cleanup W inSocket failed with er ror code %d when exiting ICMPIFM.EXE! Cause: T he Unregist er operation fr om winsock.d ll failed. The error code refers t o the WSA Cleanup ( ) function in the WinS ocket spec ificat ion. Action: Ch eck the n etwork subsys tem by er ror cod e.
E RRO R M ESSAGES I-14 Open RAW Sock et f ailed with err or code = %d!; Caus e: T he Op en So cket ope rati on f ailed . T he er ror c ode co me s from th e fu nct ion socke t( ) of the W inSocke t API. Action: Ch eck the network s ubs ystem by er ro r cod e.
IPX.D LL I-15 The slot is saturated. Cause: T oo man y client applic ations of ICM P .DL L are r unning. Action: Cl ose so me client appli cations of ICMP . DLL an d retr y . The windows socket’ s version specified by application is n ot suppor ted by this winsock.
E RRO R M ESSAGES I-16 Inv alid start ti me. Cause: The specified time is incor rect. Act ion : T he fo r m at f or t ime is (MM DDYYHHM M) whe re MM i s mo nth , D D is day , Y Y i s ye ar, HH is h our, a nd MM is minute. Inv alid stop time. Cause: The sp ecified time is incor rect.
MIB B RO WS ER I-17 MIB Browser Cannot create MIB tree window . Caus e: M ay be out of m emor y . Action : Close oth er windo ws and cr eate the MIB tree windo w again Cannot create new output file. Cause: The file already exists or the disk is full. Action: Specify anot her filename or skip t his action.
E RRO R M ESSAGES I-18 Cause: T he index variable(s) listed in the entr y variable cannot be found in the MIB d atabase. Action: Lo ad MIB file which contains the index variable(s) into the MIB dat abase Inv alid object type. It must be CO UNTER, INTEGER, GAUGE or TIMETICKS.
MIB C OMPILER I-19 SNMP GetRequest Err or . Cause: Lower la ye r (e.g ., SNMP API.DLL ) cannot build the SNMP GetRequest. Action: Pl ease c ontact SMC T echnical Supp ort for he lp . SNMP GetNextRequest Er r or . Cause : Lower layer (SNMP API.DLL ) canno t build the SN MP GetNextR eques t.
E RRO R M ESSAGES I-20 Cause: T rap defined i n MIB file is inv alid. Acti on: Fi x trap definiti on and recompi le. Object list is not a tree. Cause : Y ou did not d efine or i mport some needed nodes . Action: Check all undefined node or syntax listed in the imp ort list, fix any errors, and recompile.
MIB C OMPILER I-21 Cause: The A CCESS clause of a variable has an inv alid value in line xxx. Action: Cor rect it and c ompile the MIB file ag ain. Status “%s” in %s n e ar line %d is unknown Cause: The STA TUS clause of a v ariable has an invalid v alue in line xxx.
E RRO R M ESSAGES I-22 Cause: In an MIB file, an import no de is composed by name-mod ule pair . If this warn ing has happen ed, it means the exa ct (nam e, impor t module name) ca n not be fo und in the MI B databa se, but an other nod e with the same name but a d ifferent mod ule name (na me, different modu le name) e xists in datab ase.
M IB -2 V IEWER I-23 Caus e:T he M IB da tabase i s cor r upt. Action: Rebuild th e MIB da tabase. Inv alid search mode. Caus e: (In ter na l er ror.) An app licat ion used th e wr ong se arch mod e. Action: P lease c ontact Acct on T echnical Su ppor t for help .
E RRO R M ESSAGES I-24 Cause: Have r eceiv ed no SNMP res ponse frame . Action : Mak e sure the target address is cor rect, the netw ork sub system OK, an d the target node supports t his va r ia b l e g r o u p. Mib2 viewer got no snmp response for v ariable.
TFTP S ER VER I-25 Cause : P ossible r easons ma y be: a. General error . b . Not enough dis k space available for spoolin g, and no more space will become available . c . Not enough memor y is available for spooling . d. User ter minate d the job thr ough the p rinter ma nage r .
E RRO R M ESSAGES I-26 Caus e: T he MI B may not cont ain the SMC MIB . Actio n: Use t he MIB compil er to add the SMC MI B . Initializ e namebase failed. Cause: The name database dynamic librar y failed to initialize. Action : The Namebase .dbf file may be co r r upted, use the nameb ase manager to c heck i t.
TFTP .D LL I-27 Cause : T he Bind Soc ket operation f ailed. The error code comes from t he function bind( ) of the WinSo cket specification. Action: Ch eck the n etwork subsys tem by er ror cod e. Cannot allocate callback routine. Cause: Out of memor y .
E RRO R M ESSAGES I-28 Cause: Out of memor y . Action : Close some applicat ions and retry , or restart Windows . No usable W inSock.dll found. Cause : The WinSoc ket ne twor k subs ystem fail ed. V erif y the platf or m. Action: Ch eck the n etwork subsyste m.
T RAP M ANAG ER I-29 Cause : The vers ion of wins ock.dl l did not match t he requirem ent for T FTP .DLL. Action : Change the TCP/IP stac ks and w insoc k.dll. The winsock.dll should at least support version 1.1 Cause : The vers ion of wins ock. dll is to o old.
E RRO R M ESSAGES I-30.
J-1 A PPENDIX J P RODUCT S UPPORT S ERVICES SMC is an international corporation th at offers worldwide technical support. Many of these services are available 24 hours a day .
P RO DU CT S UPP OR T S ER VICES J-2 Inter n et: E-mai l addres ses:tec hsuppo rt@smc .com Driver updat es: ht tp:// www .smc.com/ index.c fm?actio n=te ch_sup por t_drivers_d ownloads W orl d Wide W eb:http ://www .
Glossary-1 G LOSSARY Address Ident ification o f entities i n a commun ication prot ocol. BOOTP ( Boot Proto col) BOOTP i s a popular protoc ol that r uns on top of the UDP/ IP stack . BOOTP is used by devices to disco ver t heir own IP address . In EliteV iew , the BOOTP server pro vides t he ser vices of IP addresses and filenam es .
G LOSSAR Y Glossary-2 IP Address A 32-bit quant ity re prese nting a point of at tachment to the In ter net . It is usual ly re pres ente d by four 8-b it integ e rs sepa rated by dots. Each decimal in tege r rep resen ts a byte in an IP addres s . T he IP a ddre ss is divided in to a net work part and a host part .
G LOSSAR Y Glossary-3 Out-of-Band A w ay of c ommunic ating wit h a netw ork dev ice fro m outside the stand ard netw ork c hannels . Packet The unit of dat a transfer o ver a lo cal area netw ork.
G LOSSAR Y Glossary-4 Unicast Packet A packet trans mitted to a specific no de o n the net w o rk. WINSO CKET Provides a common network prog ramming interfa ce for Micr osoft W indows tha t allows app.
Index-1 A Alarm G roup 9-13 Alive Test 3-2 probing de vices 5-5 solv ing pr oblem s 5-7 B BOOTP Server 3- 2 , 5-2 default informatio n 5 -5 settin g addresses 5-1 C CodeBase 6.
I NDE X Index-2 N Name D atabase Manage r 3-4 , 4-6 network configura tion 4- 1 network map 4- 8 building 4- 1 editing m ap objects 4-11 editing t oolbar 4-10 function s 4-9 sam ple c onf igura tio n .
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20 Maso n • Irvine, CA 9 2618 • Phn: 94 9-679-8000 • www.smc.com TE CHNICAL SU PPORT F rom U.S .A. and Canada (2 4 hours a day , 7 d ays a week ) Ph n: 8 00 -S MC-4-Y OU / 949- 679- 80 00 F ax: 949-502 - 3 400 ENGLISH T echnica l Support inf ormation ava ilable at www .
Een belangrijk punt na aankoop van elk apparaat SMC Networks 6.20 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen SMC Networks 6.20 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens SMC Networks 6.20 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding SMC Networks 6.20 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over SMC Networks 6.20 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van SMC Networks 6.20 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de SMC Networks 6.20 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met SMC Networks 6.20 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
