Gebruiksaanwijzing /service van het product ASX3200 van de fabrikant Acer
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Acer Aspire ASX1200/ ASX3200 Service Guide PRINTED IN T AIW AN Service guide files and updates are availab le on the ACER/CSD web; for more information, please refer to http://csd.
ii Revision History Please refer to the ta ble below for the updat es made on ASX1200/ ASX3200 service guide. Date Chapter Up date s.
iii Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any.
iv Disclaimer The information in this guide is subject to ch ange without notice. Acer Incorporated makes no representations or warranties, either e xpressed or implied, w ith respect to th e contents hereof and specifically disclaims any warrantie s of merchantability or fitness for any particular purpose.
v Conventions The following conventi ons are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional informati on related to the current topic. W ARNING Alerts you to any physical risk or system damage that might resul t from doing or not doing specific actions.
vi Service Guide Coverage This Service Guide provides you with all technica l information relating to the BASIC CONFIGURA TION decided for Acer's "glo bal" product offering.
vii System Tour 1 Features 1 Aspire ASX1200/3200 Tour 3 Front Panel 3 Rear Panel 4 Internal Components 5 System LED Indicat ors 6 System Utilities 7 Phoenix BIOS Setup Utility 7 Entering BIOS setup 8 .
viii.
Chapter 1 1 Features Below is a brief summary of the computer ’s many feature: NOTE: The features listed i n this section is for your re ference only .
2 Chapter 1 t miniSD Card t Headphone/speaker-out/line-out jack t Microphone-in jack t CFI/II (CompactFlash T ype i/II) slot t IEEE 1394 port (4-pin) T Rear t PS/2 keyboard port t PS/2 mouse port t Li.
Chapter 1 3 Aspire ASX1200/3200 Tour This section is a virtual tour of the ASX1200/3200 system’s in terior and exterior components. Front Panel Item Icon Component A HDD activity indicator B Drive bay door C Drive bay door eject button Press to open drive bay door and access the optical drive.
4 Chapter 1 Rear Panel Item Icon Component A Expansion slot (Photo shows graphics card and network/modem card) B Line-out jack C Microphone/speaker-out/line-in jack D SPDIF S/PDIF port E USB 2.
Chapter 1 5 Internal Components Item Compon ent A Expansion card B Mainboard C Optical drive D Heat sink fan assembly E Power supply A B C D E.
6 Chapter 1 System LED Indicators This section describ es the different system LED indicators. LED indicator Color LED status Description Power Green On The system has AC power and is powered on. Green Blinking The system is in standby mode. — Off System is not powered on.
Chapter 2 7 Phoenix BIOS Setup Utility BIOS setup is a hardware configurat ion program built into the system's Basic Input /Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run th is utility .
8 Chapter 2 Entering BIOS setup 1. T urn on the server and the monitor . If the server i s already turned o n, close all open app lications, then restart the server . 2. During POST , press Delete . If you fail to press Delete before POST is completed, you will need to restart the server .
Chapter 2 9 Setup Utility Menus The tabs on the Setup menu bar correspond to the six primary BIOS Setup men us, namely: T Product Information T S t andard CMOS Features T Advanced BIOS Features T Adva.
10 Chapter 2 Product Information The Product Information menu disp lays basic information about the syst em. These entries are for your reference only and are not user-configurable.
Chapter 2 11 Standard CMOS Features Parameter Description Option Date Set the date following the weekday-month-day-year format. T ime Set the system time following the hour-minute-secon d format. Halt On Deter mines whether the system will stop for an error during the POST .
12 Chapter 2 Advanced BIOS Features Parameter Description Option CPU Feature Press Enter to configure the CPU Virtualization and AMD K8 Cool and Quiet Control features. Hard Disk Boot Prio rity Press Enter to select hard disk boot device priority . Virus W arning S pecifies the virus warning feat ure for IDE hard disk boot sector protection.
Chapter 2 13 CPU Feature Security Option When set to system, BIOS wi ll ask for the password each time the system boots up. If set to setup, the password is only r equired for access into the BIOS setup menus. Setup System MPS V ersion Control For OS S pecifies the version of the Multiprocessor S pecification (MPS) t hat the mainboard will use.
14 Chapter 2 Hard Disk Boot Priority The Hard Disk Boot Priority submenu allows you to spec ify the sequence of loa ding the OS from the installed hard drives. Use the up or down arrow key to select a har d drive, then press the <+ > key or the <-> key to move it up or down on the list.
Chapter 2 15 Advanced Chipset Features Parameter Description Option Hyper SLI Enable or disable the Scalab le Link Interface (SLI) technology . Disabled Enabled iGPU Frame Buffer Control When set to auto, BIOS will automatically setup the frame buffer size.
16 Chapter 2 iGPU S pread S pectrum Allows you to set the integrated GPU spread spectrum. 50 T riangular Cntr 100/200/300 Tr iangular Cntr SSE/SSE2 Instructions Enables or disables t he processor ’s SSE and SSE2 instruction sets. Enabled Disabled MCP78 PCIE T raining Cards supporting Gen2 mode wi ll be trained in Ge n2 mode.
Chapter 2 17 DRAM Configuration Parameter Description Option T iming Mode When set to auto mode, the system reads th e electronic data sheet of the memory modules and adjusts the timings accordingly . When set to MaxMemClk, you can manually specify the memory clock frequency independent of the system bus frequency .
18 Chapter 2 Integrated Peripherals Parameter Description Option IDE Function Setup Press Enter to access the IDE Function Setup submenu. MCP S torage Config Press Enter to access the MCP Storage Config submenu.
Chapter 2 19 IDE Function Setup Parameter Description Option OnChip IDE Channel 0 Enables or disables the first IDE channel. Enabled Disabled Primary Ma ster PIO When set to Auto, BIOS setup automatically detects if the installed hard disk supports the function.
20 Chapter 2 MCP Storage Config Parameter Description Option SA T A Operation Mode Select a SA T A operation mode . AHCI IDE RAID Linux AHCI SA T A 0 -- Port 1 ~ 6 E nables or disables the SA T A R AID on ports 1 to 6.
Chapter 2 21 USB Device Setting Parameter Description Option USB 1.0 Controller Enables or disables the onboard USB controller . Enabled Disabled USB 2.0 Controller Enabled Disabled USB Operation Mode Select a USB device o peration speed. High Speed Full Low S peed USB Keyboard Function Enables or disables legacy su pport of the USB keyboard.
22 Chapter 2 Power Management Setup Parameter Description Option ACPI function Enables or disables the Advanced Configuration and Power Management (ACPI) function.
Chapter 2 23 PnP/PCI Configurations Parameter Description Option Reset Configuration Data If enabled, the system is forced to update Extended System Configuration Data (ESCD) and then is automatically set to the disabled mode. If disabled, the system ESCD will update only when the new configuration varies from the last one.
24 Chapter 2 PC Health Status Parameter Description Option Smart F AN Control Enables or disables t he smart system fan control function. Enabled Disabled Shutdown T emperature Set the CPU shutdown temperature.
Chapter 2 25 Load Default Settings The Load Default Settings menu allo ws you to load the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources cons umption.
26 Chapter 2 Set Supervisor Password The Set Supervisor Password menu allows yo u to set a supervisor password. The supervis or password allows you to access and change all settings in the Setup Utility . Setting a supervisor password 1. Use the up/down arrow keys to select Set Supervisor Password menu then press Enter .
Chapter 2 27 Set User Password The Set User Password menu allows you to set a user password. Entering this password will restrict a user ’s access to the Setup menus. A supervisor password must be set first before you can enable or disable this field.
28 Chapter 2 Save & Exit Setup The Save & Exit Setup menu all ows you to save change s made and close the Setup Utility ..
Chapter 2 29 Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility ..
30 Chapter 2.
Chapter 3 31 This chapter contains step-by-step procedure s on how to disassem ble the desktop computer for ma intenance and troubleshooting. Disassembly Requirements T o disassembl e the computer , y.
32 Chapter 3 Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: 1. T urn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power ou tlets. 3. Unplug the power cord from the system.
Chapter 3 33 Main Unit Disassembly External Modules Disassembly Flowchart The flowchart below gives you a graph ic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. Screw List Screw Part No.
34 Chapter 3 Removing the Side Panel 1. Perform the pre-disassembly pr ocedure descri bed on page 32. 2. Remove the screw (A) located on t he rear edge of the side panel. 3. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the sl ots on the chassis.
Chapter 3 35 Removing the Font Bezel 1. Remove the side panel. Refer to the previous section for instructions. 2. Release the ffront bezel retentio n tab from the chassis interior.
36 Chapter 3 Removing the Heat Sink Fan Assembly W ARNING: The h eat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. See “Removing the Side Panel” on page 34. 2. See “Removing the Font Bezel” on page 35.
Chapter 3 37 5. Disconnect the fan cable from the mainboard. 6. Lay down the heat sin k fan assembly in a n upright po sition—with the thermal pa tch faci ng upward. Do not let the thermal patch touch the work surface. 7. Use an alcohol pad to wipe off the thermal grease fr om both the heat sink and the processor socket retention plate.
38 Chapter 3 Removing the Processor IMPORT ANT : Be fore removing a processor from the mainboard, make sure to create a backup file of all import ant dat a. W ARNING: The processor becomes very hot when the syste m is on. Allow it to cool off first before hand ling.
Chapter 3 39 6. Pull out the processor from the socket. IMPORT ANT : If you are going to in stall a new processor , note the arrow on the corner to make sure the processor is properly oriented over the socket.
40 Chapter 3 Removing the Optical Drive 1. See “Removing the Side Panel” on page 34. 2. See “Removing the Font Bezel” on page 35. 3. See “Removing the Heat Sink Fan Assembly” on page 36. 4. See “Removing the Processor” on page 38. 5. Disconnect the data and power cab les from the rear of the optical drive and the mainboard.
Chapter 3 41 7. Pull the lever to the fully open position, as shown below . 8. Pull the drive out of the drive bay ..
42 Chapter 3 Removing the Hard Disk Drive 1. See “Removing the Side Panel” on page 34. 2. See “Removing the Font Bezel” on page 35. 3. See “Removing the Heat Sink Fan Assembly” on page 36. 4. See “Removing the Processor” on page 38. 5.
Chapter 3 43 b. Lift the bracket out of the chassis. 7. Disconnect the data cable from the mainboard..
44 Chapter 3 8. Disconnect the data cable from the rear of the hard drive. 9. Disconnect the power cable from the rear of the hard drive. 10. Place the bracket on a clean, static-free work surface.
Chapter 3 45 11 . Remove the HDD modu le. a. Remove the four screws (B) that secure s the HDD module to the HDD bracket. b. Slide the HDD out of the bracket. Screw (Quantity) Color To r q u e Part No. #6-32*3/16 NI (4) Silver 5.5 to 6.5 kgf-cm 86.5A5B6.
46 Chapter 3 Removing the Power Supply 1. See “Removing the Side Panel” on page 34. 2. See “Removing the Font Bezel” on page 35. 3. See “Removing the Heat Sink Fan Assembly” on page 36. 4. See “Removing the Processor” on page 38. 5. See “Removing the Optical Drive” on page 40.
Chapter 3 47 9. Remove the screw (A) that secures the power supply to the chassis. 10. Remove the three screws (A) that secure the power supply to the rear panel. Screw (Quantity) Color To r q u e Part No. #6-32 L5 BZN (1) Black 5.5 to 6.5 kgf-cm 86.00J07.
48 Chapter 3 11 . Lift the power suppl y module out of the chassis..
Chapter 3 49 Removing the Memory Modules IMPORT ANT : Before removing any DIMM from the memory board, make sure to create a backup file of all import ant dat a. 1. See “Removing the Side Panel” on page 34. 2. See “Removing the Font Bezel” on page 35.
50 Chapter 3 8. Gently pull the DIMM upward to pull it away from the chassis..
Chapter 3 51 Removing the PCI Card 1. See “Removing the Side Panel” on page 34. 2. See “Removing the Font Bezel” on page 35. 3. See “Removing the Heat Sink Fan Assembly” on page 36. 4. See “Removing the Processor” on page 38. 5. See “Removing the Optical Drive” on page 40.
52 Chapter 3 8. Gently pull the card to remove it from the mainboard..
Chapter 3 53 Removing the Front I/O and Card Reader Boards 1. See “Removing the Side Panel” on page 34. 2. See “Removing the Font Bezel” on page 35. 3. See “Removing the Heat Sink Fan Assembly” on page 36. 4. See “Removing the Processor” on page 38.
54 Chapter 3 9. Disconnect the other end of the cables from the mainb oard. 10. Remove the front I/O and card reader board bracket. a. Remove the two screws (B) that secu res the bracket to the chassis. Screw (Quantity) Color To r q u e Part No. #6-32*3/16 NI (2) Silver 5.
Chapter 3 55 b. Push the bracket inward, then remove the bracket fro m the chassis. 11 . Remove the card read er board. a. Remove the two screws (A) that secure the card reader board to the bracket. Screw (Quantity) Color To r q u e Part No. #6-32 L5 BZN (2) Black 5.
56 Chapter 3 b. Pull the card reader board out of the bracket. 12. Remove the front I/O board. a. Remove the two screws (A) that secu re the I/O board to the bracket. b. Pull the I/O board out of the bracket. Screw (Quantity) Color To r q u e Part No.
Chapter 3 57 Removing the Mainboard 1. See “Removing the Side Panel” on page 34. 2. See “Removing the Font Bezel” on page 35. 3. See “Removing the Heat Sink Fan Assembly” on page 36. 4. See “Removing the Processor” on page 38. 5. See “Removing the Optical Drive” on page 40.
58 Chapter 3 12. Remove the six screws (A) that secures the mainboard to the chassis, in the order shown. 13. Lift the board from the chassis. Screw (Quantity) Color To r q u e Part No.
Chapter 4 59 This chapter provides instructions on how to troubleshoot system hardw are problems. Hardware Diagnostic Procedure IMPORT ANT : T he diagnostic tests described in this chapter ar e only intended to te st Acer products. Non-Acer products, prototype cards, or modified opti ons can give false errors and inval id system responses.
60 Chapter 4 System Check Procedures Power System Check If the system will power on, skip this sect ion. Refer to System External In spection. If the system will not power on, do the fol lowing: T Check if the power cable is properly connected to the system and AC source.
Chapter 4 61 POST Error and Beep Codes NOTE: Perform the FRU replacement or actions in the s equ ence shown in FRU/Action column, if the FRU replacement does not solve the probl em, put the original part back in the computer . Do not replace a non-defective F RU.
62 Chapter 4 12h Use walking 1’s algorithm to check out inte rface in CMOS circuitry . Also set real- time clock power status, and then check for override. 13h Reserved 14h Program chipset default values into chipset. Chipset default values are MODBINable by OEM customers.
Chapter 4 63 2Dh 1 Initi alize double-byte lang uage font (Optional ) 2 Put informatio n on screen display , including Award title, CPU type, CPU speed, full screen logo. 2Eh Reserved 2Fh Reserved 30h Reserved 31h Reserved 32h Reserved 33h Reset keyboard if Early_Reset_KB is defined e.
64 Chapter 4 51h Reserved 52h T est all memory (clear all exte nded memory to 0) 53h Clear password according to H/W jumper (Optional) 54h Reserved 55h Display number of processors (mul ti-processor p.
Chapter 4 65 76h (Optional Feature) Enter AW DFLASH.EXE if: -A WDFLASH.EXE is found in floppy drive. -AL T+F2 is pressed. 77h Detect serial ports & parallel ports 78h Reserved 79h Reserved 7Ah Det.
66 Chapter 4 94h 1 Enabl e L2 cache 2 Program Daylig ht Saving 3 Program boot up speed 4 Chipset final initialization 5 Power manag ement final initializatio n 6 Clear screen & display summary tab.
Chapter 4 67 Online Support Information This section describe s online technical support services availa ble to help you repair the desktop computer . If you are a distributor , dealer , ASP or TPM, please re fer your technical queries to your local Acer branch office.
68 Chapter 4.
Chapter 5 69 System Block Diagram System Block Diagram and Board Layout Chapter 5.
70 Chapter 5 Board Layout Mainboard No Code Description No Code Descriptio n 1 CPUF AN1 Processor fan cable connector 13 JBIOS1 Clear CMOS jumper 2 P WR2 24-pin A TX power connector 14 FIREH1 IEEE 139.
Chapter 5 71 System Jumpers Name Location Default Settings Clear CMOS/NVR AM JBIOS1 1-2 2-3 Normal (default) Clear CMOS SKU selection GPIOH1 1-2 2-3 SSID = 0153 AX1200 SSID = 0157 AX3200.
72 Chapter 5.
Chapter 6 73 This chapter offers the FRU (Field Replaceable Unit ) list in glob al configuration of the Aspire ASX1200/ ASX3200 desktop computer. Refer to this chapter wheneve r ordering the parts to rep air or for RMA (Return Merchandise Authorization).
74 Chapter 6 Aspire ASX1200/ ASX3200 Exploded Diagram.
Chapter 6 75 Aspire ASX1200/ ASX3200 FR U List (81.3V001.010G) Component QTY Part Name Description Acer Part Number Board Front I/O board 1 FRONT I/O BOARD DA078L/BOXER FRONT I/O BD MRP 55.SAR01.001 Card reader board 1 CARD READER BOARD DA078L/BOXER CARD READER MRP 55.
76 Chapter 6 Athlon 64 X2, 65W 1 CPU AMD 2.4G ADO4600IAA5DO A THLON64*2 IC CPU A THLON64*2 4600+ 2.4G KC.A4602.X2Z 1 CPU AMD 2.5G G2 ADO4800IAA5DO A T HLON64*2 IC CPU A THLON64*2 4800+ G2 KC.A4802.X2Z 1 CPU AMD 2.6G ADO5000IAA5DO A THLON64*2 IC CPU A THLON64*2 5000+ 2.
Chapter 6 77 Sempron, 45W 1 CPU AMD 2.2G SDH1250IAA4DP SEMPRON LE-1250 IC CPU SEMPRON LE-1250 2.2G KC.SLE02.125 1 CPU AMD 2.5G G2 SDH1300IAA4DP SEMPRON LE- 1300 IC CPU SEMPRON LE-1300 2.5G G2 KC.SLE02.130 Optical drive DVD-RW drive 1 DVD-RW DRIVE BD 4X HLDS GGW-H20N LF BLACK BEZEL SA T A BD-R HLDS GGW-H20N BOXER KU.
78 Chapter 6 640 GB 1 HDD 640GB 3.5" 7200RPM SA T A II WD WD6400AAKS-22A7B0 LF F/ W:01.03B01 HDD 640GB WD WD6400AAKS- 22A7B0 KH.64008.001 750 GB 1 HDD 750GB 3.5" 7200RPM SA T A II SEAGA TE ST3750840AS LF F/ W:3.AAD SEAGA TE 750G SA T A 8MB 7200 NCQ KH.
Chapter 6 79 Keyboard 1 KEYBOARD PS2 105KEY CHICONY KB-07596I02552V IT ALIAN BLACK KB PS2 KB-0759 IT ALIAN BLACK 1 KB.PS203.108 1 KEYBOARD PS2 105KEY CHICONY KB-07596F12552V FRENCH BLACK KB PS2 KB-0759 FRENCH BLACK 105 KB.PS203.109 1 KEYBOARD PS2 105KEY CHIOCNY KB-07596S02552V SWEDISH BLACK KB PS2 KB-0759 SWEDISH BLACK 1 KB.
80 Chapter 6 Keyboard 1 KEYBOARD PS2 105KEY CHICONY KB-07596R02552V ROMANIAN BLACK KB PS2 KB-0759 ROMANIAN BLACK KB.PS203.126 1 KEYBOARD PS2 105KEY CHICONY KB-07596TF2552V TURKISH BLACK KB PS2 KB-0759 TURKISH BLACK 1 KB.PS203.127 1 KEYBOARD PS2 105KEY CHICONY KB-07596LA2552V SP ANISH LA TIN KB PS2 KB-0759 SP ANISH LA TIN KB.
Chapter 6 81 Keyboard 1 KEYBOARD USB 105KEY CHICONY KU-07606F12552V FRENCH BLACK KB USB KU-0760 FRENCH BLACK 10 KB.USB03.075 1 KEYBOARD USB 105KEY CHIOCNY KU-07606S02552V SWEDISH BLACK KB USB KU-0760 SWEDISH BLACK 1 KB.USB03.076 1 KEYBOARD USB 105KEY CHICONY KU-07606GB2552V UK BLACK KB USB KU-0760 UK BLACK 105KS KB.
82 Chapter 6 Keyboard 1 KEYBOARD USB 105KEY CHICONY KU-07606TF2552V TURKISH BLACK KB USB KU-0760 TURKISH BLACK 1 KB.USB03.093 1 KEYBOARD USB 105KEY CHICONY KU-07606LA2552V SP ANISH TUALA T IN INTEL KB USB KU-0760 SP ANISH LA TIN B KB.USB03.094 1 KEYBOARD USB 105KEY CHICONY KU-07606TQ2552V TURKISH-Q BLACK KB USB KU-0760 TURKISH-Q BLACK KB.
Appendix A 83 This section provides technica l specifications for the system. Processor AMD Athlon Processor Item Specification T ype AMD Athlon Model number LE-1600 LE-1620 LE-1640 1660 Frequency (MH.
84 Appendix A AMD Athlon X2 Dual-Cor e Processor Item Specification T y pe AMD Athlon X2 Dual-Core Model number 4850e 4200+ 4400+ 4600+ 4800+ 5000+ 5200+ 5600+ Frequency (MHz) 21 00 2200 2300 2400 250.
Appendix A 85 System Board Major Ch ips System Memory AMD Sempron Processor Item Specificati on T ype AMD Sempron Model number LE-1250 LE-1300 Frequency (MHz) 2200 2300 L2 cache size (KB) 512 512 Hype.
86 Appendix A System BIOS PCI Interface Network Interface SA T A Interface Keyboard and Input Devices Optical Drive Item Specification BIOS vendor Pheonix BIOS version DA78LD02 SMBIOS version 2.
87 Appendix A Write S peed BD-R(SL) 2x, 4x CL V BD-R(DL)/BD-RE(SL/DL) 2x CL V DVD-R 2x, 4x CL V , 8x ZCL V DVD-R(DL) 2x, 4x CL V DVD-RW 2x, 4x CL V , 6x ZCL V DVD+R 2.
Appendix A 88 Read S peed —— DVD: 16x max. CD: 48x max. Data T ransfer Rate —— — Access T ime — — DVD: 160 ms CD: 140 ms Buffer Size 4 MB 4 MB — Interface T ype Serial A T A Serial A T.
Een belangrijk punt na aankoop van elk apparaat Acer ASX3200 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Acer ASX3200 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Acer ASX3200 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Acer ASX3200 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Acer ASX3200 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Acer ASX3200 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Acer ASX3200 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Acer ASX3200 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
