Gebruiksaanwijzing /service van het product BVM-D24E1WU, BVM-D24E1WE, BVM-D24E1WA van de fabrikant Sony
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OPERA TION MANUAL [English] 1st Edition (Revised 7) Serial No. 2000001 and Higher TRINITRON ® COLOR VIDEO MONITOR BVM-D20F1U/D20F1E/D20F1A BVM-D24E1WU/D24E1WE/D24E1W A BVM-D3 2 E1WU/D3 2 E1WE/D3 2E1W.
W ARNING To prevent fire or shock hazard, do not expose the unit to rain or moisture. To avoid electrical shock, do not open the cabinet. Refer servicing to qualified personnel only. AVERTISSEMENT Afin d’éviter tout risque d’incendie ou d’électrocution, ne pas exposer cet appareil à la pluie ou à l’humidité.
WARNING: THIS WARNING IS APPLICABLE FOR USA ONLY. If used in USA, use the UL LISTED power cord specified below. DO NOT USE ANY OTHER POWER CORD. Plug Cap Parallel blade with ground pin (NEMA 5-15P Configuration) Cord Type SVT, three 16 or 18 AWG wires Length Less than 2.
Voor de klanten in Nederland • Dit apparaat bevat een vast ingebouwde batterij die niet vervangen hoeft te worden tijdens de levensduur van het apparaat. • Raadpleeg uw leverancier indien de batterij toch vervangen moet worden. De batterij mag alleen vervangen worden door vakbekwaam servicepersoneel.
ATTENTION - When the product is installed in a rack: a) Elevated operating ambient temperature If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient.
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1 (Continued) T able of Contents Chapter 1 Overview Chapter 2 Menu Basic Menu Operations ........................................................................ 22 Menu Operation Buttons .............................................................. 22 Displaying the Menus .
T able of Contents 2 [C5] Setting the Screen Display (SET UP 5) — ON SCREEN SET Menu ......................................................... 46 Overview ...................................................................................... 46 Structure of the ON SCREEN SET Menu .
3 Chapter 1 Overview Precautions On safety • Operate the unit only with a power source as specified in “Specifications” section. • The nameplate indicating operating voltage, power consumption, etc.
4 Chapter 1 Overview The BVM-D20F1U/D20F1E/D20F1A are 20-inch 1) Trinitron ®2) Color Video Monitors. The BVM- D24E1WU/D24E1WE/D24E1WA are 24-inch 1) Trinitron ®2) Color Video Monitors. The BVM- D32E1WU/D32E1WE/D32E1WA are 32-inch 1) Trinitron ®2) Color Video Monitors.
5 Chapter 1 Overview Blue-only mode convenient for monitoring noise All three CRT cathodes can be driven with a blue signal, producing a monochrome display.
6 Chapter 1 Overview Decoder and input expansion adaptors The input connector panel is configured by sliding the optional decoder adaptor or input expansion adaptor into the input option slot at the rear of the monitor. Up to four adaptors can be installed to the monitor.
7 Chapter 1 Overview Connector P anel Configuration The unit comes standard with connectors for one channel of Y/P B /P R or GBR. By adding the optional decoder adaptor or input expansion adaptors, the input/ output connector panel can be assembled in a wide variety of configurations.
8 Chapter 1 Overview Overview – Y/C PAL BKM-21D SDI Multi Decoder Adaptor Adaptor name BKM-24N NTSC Decoder Adaptor BKM-25P PAL Decoder Adaptor BKM-26M PAL-M Decoder Adaptor BKM-27T Tri- Standard De.
9 Chapter 1 Overview Each decoder adaptor can be installed in any input option slot. Note Turn off the main power of the monitor and disconnect the AC power cord before installing or removing adaptors. 1 Remove the cover of an input option slot on the rear panel of the monitor.
10 Chapter 1 Overview Location and Function of Parts Front Panel BVM-D24E1WU/D24E1WE/D24E1WA/D32E1WU/D32E1WE/D32E1WA BVM-D20F1U/D20F1E/D20F1A 5 OPTION connector 1 Tally lamp 2 POWER lamp 3 STANDBY lam.
11 Chapter 1 Overview 1 Tally lamp With factory settings, the tally lamp lights when pins No. 8 and No. 9 of the REMOTE 2 connector on the rear panel are shorted. By changing the setting in the REMOTE menu, different pins on the remote connector can be used to control the tally lamp.
12 Chapter 1 Overview Rear P anel BVM-D24E1WU/D24E1WE/D24E1WA/D32E1WU/D32E1WE/D32E1WA BVM-D20F1U/D20F1E/D20F1A Location and Function of P arts 1 MAIN POWER switch 2 AC IN socket 3 Fuse 4 Deflection op.
13 Chapter 1 Overview 1 MAIN POWER switch When turned on, the monitor enters operation mode. By setting in the SYSTEM CONFIGURATION menu, the monitor can also be set to enter standby mode when the MAIN POWER switch is turned on. Note When the monitor is turned on, “INITIALIZING” is displayed.
14 Chapter 1 Overview Location and Function of P arts 8 REMOTE 2 connector (female, D-sub 9-pin) Forms a parallel switch and controls the monitor externally.
15 Chapter 1 Overview BKM-10R Monitor Contr ol Unit (Optional) This manual explains the location and function of parts and controls of the optional BKM-10R Monitor Control Unit. The explanation applies to the optional BKM-11R Monitor Control Unit. 1 Monitor memory card insertion slot Insert the BKM-12Y Monitor Memory Card (optional).
16 Chapter 1 Overview Location and Function of P ar ts 6 DEGAUSS button Press to degauss the CRT (every time the monitor is turned on, the CRT is degaussed automatically).
17 Chapter 1 Overview (Underscan) button: When this button is pushed in (ON), the picture is underscanned by 3%, and four ends of the raster is displayed on the screen. (H delay) button: When this button is pushed in (ON), the picture moves horizontally, and a horizontal sync signal appears approximately 3 / 8 in the left edge of the screen.
18 Chapter 1 Overview Location and Function of P ar ts Function buttons in SHIFT ON mode (LEDs of function buttons in amber) 16:9 button: When this button is pushed in (ON), the aspect ratio changes to 16:9, and when set to OFF, the aspect ratio changes to 4:3.
19 Chapter 1 Overview Aperture modification frequency for each signal format Signal format Serial digital input Analog input SDI HD SDI Composite Component GBR (Y/C) (YP B P R ) 575/50 I 5 MHz 5 MHz 5.
20 Chapter 1 Overview To insert the BKM-12Y Monitor Memory Card EJECT button Monitor memory card insertion slot Note Be careful not to let your hands touch the connectors on the front edge of the monitor memory card. Push the monitor memory card in until the EJECT button comes out.
21 Chapter 1 Overview Installation of the 4:3 Mask (BVM-D20F1U/D20F1E/D20F1A onl y) When the BVM-D20F1U/D20F1E/D20F1A aspect ratio is switched from 16:9 to 4:3, replace the 16:9 mask with the supplied 4:3 mask. Installing the 4:3 mask 1 Remove the 16:9 mask by pulling the top side out and then lifting up from the bottom side.
22 Chapter 2 Menu Basic Menu Operations Menu Operation Buttons Button Function 1 UP button Moves the cursor upward. In setting mode, increases the setting and adjustment values. 1 DOWN button Moves the cursor downward. In setting mode, decreases the setting and adjustment values.
23 Chapter 2 Menu Displa ying the Men us Press the MENU button. The menu list is displayed on the screen. CON TROL PRES ET A DJ .
24 Chapter 2 Menu 4 Repeat steps 2 and 3 until the desired menu is displayed. For more information about setting and adjustments, see below. To abort menu operation Press the MENU button. The menu of the upper level is displayed. The setting or adjustment being performed is canceled, and data loading or saving is aborted.
25 Chapter 2 Menu Entering a numerical value 1 Using the UP/DOWN buttons or PHASE knob, move the cursor to the desired item and press the ENTER or Ent button.
26 Chapter 2 Menu ADDRESS Menu In addition to the menus displayed on the menu list, the ADDRESS menu is provided. This ADDRESS menu is used to select the monitor or the monitor group by assigning the .
27 Chapter 2 Menu Menu Structure Menus consist of two to six levels. The Main Menus displayed on the Menu List and Level 1 are shown below. Detailed information on the levels of menus is described at the top of explanation of each menu.
28 Chapter 2 Menu PRESET A1 CH SET MA TRIX A2 MANUAL A1 1 AUTO A12 COPY FROM A13 PHASE CHROMA BRIGHT CONTRAST FULL FIELD WHITE 100% 8 COLOR BAR 100% 8 COLOR BAR 75% 7 COLOR BAR 100% SMPTE COLOR BAR EI.
29 Chapter 2 Menu [A1] PRESET menu/CH SET menu Select the setting method. MANUAL... : Set with the MANUAL knobs. ÷ [A11] AUTO... : Set by automatic adjustment. ÷ [A12] COPY FROM... : Copy data from elsewhere. ÷ [A13] [A2] MATRIX menu Select the data area for the YP B P R (SMPTE/EBU-N10), SDI 4:2:2 and HD SDI signals.
30 Chapter 2 Menu Overview For more information about the cable specification required and about the connection, see “Connection Cable Specifications for Color Temperature Probes” on page 69.
31 Chapter 2 Menu STD B1 COL1 COL2 CH SET MANU AL B11 ST ART B12111 X Y LOW LIGHT (20IRE) HIGHLIGHT (100IRE) D65 D93 SET PROBE ON CRT MEMOR Y CARD B133 ADJUST TRIM SIGNAL STD COL1 COL2 CH SET STD COL1.
32 Chapter 2 Menu Setting Lists in the COLOR TEMP ADJ Menu This section explains the setting lists displayed in the menu. How to read the setting lists • For purposes of explanation, each setting list is preceded by a menu number. These numbers are not displayed on the screen.
33 Chapter 2 Menu • If you cannot execute an ADJUST or ANALYZE menu operation when using the Sony BKM-14L probe, try again after disconnecting and reconnecting the probe. • When using the Thoma TF6 probe, set the TF6 PRINT menu to off. [B121] SONY BKM-14L menu Select the BKM-14L operation.
34 Chapter 2 Menu [B1321] MONITOR ADDRESS menu Select STD, COL1, COL2, or CH SET. ÷ Copy is carried out. STD: Copy common data (factory setting: D65). COL1: Copy common data (factory setting: D93). COL2: Copy common data (factory setting: D56/ D65 1) ).
35 Chapter 2 Menu Data pertaining to the input signals are set with the INPUT CONFIGURATION menu. When a channel number (1 to 90) is entered with the numeric keypad, it is then possible to set which input connector on the rear panel will be assigned to that channel number, and select the type of signal that will be connected.
36 Chapter 2 Menu INPUT CONFIGURA TION C1 (1/2) INPUT CONFIGURA TION C1 (2/2) REMO TE C2 P ASSWORD C3 SYSTEM CONFIGURA TION C4 ON SCREEN SET C5 ALIGNMENT C6 WHITE UNIFORMITY C7 EXTEND MENU C8 xxCH FOR.
37 Chapter 2 Menu This section explains the setting lists displayed in the menu. How to read the setting lists • For purposes of explanation, each setting list is preceded by a menu number. These numbers are not displayed on the screen. For more information about the menu number, see “About menu numbers” on page 23.
38 Chapter 2 Menu Notes • Even when selecting AUTO, also select NTSC (SETUP 7.5 or 0), PAL (S or D), and PAL-M (S or D). • If there is no input connector or decoder corresponding to a format, that format will not be selectable (the cursor will skip over that entry).
39 Chapter 2 Menu Note The size of the safe area for the 16:9-xx% or 4:3-xx% setting depends on the 16:9 button ON/OFF setting. BVM-D20F1U/D20F1E/D20F1A With 16:9 button ON With 16:9 button OFF BVM-D24E1WU/D24E1WE/D24E1WA/ D32E1WU/D32E1WE/D32E1WA With 16:9 button ON With 16:9 button OFF [C15] CHANNEL NAME menu Give the channel a name.
40 Chapter 2 Menu INPUT CONFIGURA TION C1 REMO TE C2 P ASSWORD C3 SYSTEM CONFIGURA TION C4 ON SCREEN SET C5 ALIGNMENT C6 WHITE UNIFORMITY C7 EXTEND MENU C8 REMO TE 1 CONFIG C21 REMO TE 2 CONFIG C22 RE.
41 Chapter 2 Menu Setting Lists of the REMO TE Menu This section explains the setting lists displayed in the menu. How to read the setting lists • For purposes of explanation, each setting list is preceded by a menu number. These numbers are not displayed on the screen.
42 Chapter 2 Menu INPUT CONFIGURA TION C1 REMOTE C2 P ASSWORD C3 SYSTEM CONFIGURA TION C4 ON SCREEN SET C5 ALIGNMENT C6 WHITE UNIFORMITY C7 EXTEND MENU C8 ENTER P ASSWORD C31 CHANGE P ASSWORD C31 1 EN.
43 Chapter 2 Menu [C3] PASSWORD menu Enter the password for the PASSWORD menu. ENTER PASSWORD: Enter the password (factory setting: 9999). ÷ [C31] [C31] ENTER PASSWORD menu Choose what action to perform with the password. CHANGE PASSWORD... : Change the password.
44 Chapter 2 Menu INPUT CONFIGURA TION C1 REMO TE C2 P ASSWORD C3 SYSTEM CONFIGURA TION C4 ON SCREEN SET C5 ALIGNMENT C6 WHITE UNIFORMITY C7 EXTEND MENU C8 INPUT SELECT ST ANDBY MODE DEF A UL T CH DEG.
45 Chapter 2 Menu Setting Lists of the SYSTEM CONFIGURA TION Menu This section explains the setting lists displayed in the menu. How to read the setting lists • For purposes of explanation, each setting list is preceded by a menu number. These numbers are not displayed on the screen.
46 Chapter 2 Menu INPUT CONFIGURA TION C1 REMOTE C2 P ASSWORD C3 SYSTEM CONFIGURA TION C4 ON SCREEN SET C5 ALIGNMENT C6 WHITE UNIFORMITY C7 EXTEND MENU C8 CAPTION VISION C51 ANCILLARY DA T A FORMA T D.
47 Chapter 2 Menu Setting Lists of the ON SCREEN SET Men u This section explains the setting lists displayed in the menu. How to read the setting lists • For purposes of explanation, each setting list is preceded by a menu number. These numbers are not displayed on the screen.
48 Chapter 2 Menu INPUT CONFIGURA TION C1 REMOTE C2 P ASSWORD C3 SYSTEM CONFIGURA TION C4 ON SCREEN SET C5 ALIGNMENT C6 WHITE UNIFORMITY C7 EXTEND MENU C8 ALIGNMENT (1/3) — ROT A TION ALIGNMENT (2/3) — H PIN ALIGNMENT (3/3) — V ST A TIC CONV CONV FINE ADJUST .
49 Chapter 2 Menu [C6] ALIGNMENT menu (1/3) Adjust the position or size of the picture with the UP and DOWN buttons or PHASE knob. ROTATION: Compensates for the screen rotation which occurs when the monitor is installed facing north or south. H PHASE: Adjust the horizontal picture position.
50 Chapter 2 Menu [C61] CONV FINE ADJUST menu (BVM- D32E1WU/D32E1WE/D32E1WA only) Adjust the convergence finely at each adjustment point on the screen with the MANUAL knobs. The signal format and screen size for the adjustment are displayed on the top of the screen.
51 Chapter 2 Menu Structure of the WHITE UNIFORMITY Menu The following two adjustments can be performed using the WHITE UNIFORMITY menu, by making the white in the picture as uniform as possible.
52 Chapter 2 Menu [C7] Adjusting Beam Landing and Digital Unif ormity (SET UP 7) — WHITE UNIFORMITY Menu Setting Lists of the WHITE UNIFORMITY Menu This section explains the setting lists displayed in the menu. How to read the setting lists • For purposes of explanation, each setting list is preceded by a menu number.
53 Chapter 2 Menu [C721] SET PROBE ON CURSOR To perform adjustment, operate the BKM-14L as follows: (1) Place the BKM-14L to the cursor displayed on the bottom left of the screen. ÷ The adjustment starts. “IN PROGRESS” appears during adjustment, and the cursor is displayed at the next adjustment point when the adjustment is completed.
54 Chapter 2 Menu In the same way, adjust each adjustment point guided by the cursor. When the adjustment of all the points is completed, the screen automatically returns to the WHITE UNIFORMITY menu (2/2) ( [C7] ). To cancel the adjustment Press the MENU button.
55 Chapter 2 Menu C8111 INPUT CONFIGURA TION C1 REMO TE C2 P ASSWORD C3 SYSTEM CONFIGURA TION C4 ON SCREEN SET C5 ALIGNMENT C6 WHITE UNIFORMITY C7 EXTEND MENU C8 ENTER P ASSWORD C81 RE-LOAD F ACT OR Y.
56 Chapter 2 Menu [C8] EXTEND menu Enter the password (ENTER PASSWORD [C81] ) When the correct password is entered, the following item appears. Choose the function to execute. RE-LOAD FACTORY DATA... : Restore factory default data for the board installed in the selected slot.
57 Chapter 2 Menu Operations on monitor memory card data are performed with the MEMORY CARD menu. The following operations are possible with the MEMORY CARD menu. • Writing data to a monitor memory card (SAVE menu) Overview Setting Lists of the MENU CARD Menu This section explains the setting lists displayed in the menu.
58 Chapter 2 Menu COPY FROM E MONIT OR ADDRESS E1 ALL CONTROL PRESET CONTROL TEMP SET UP Overview When multiple BVM-DxxE/DxxF series monitors are connected via their serial remote ports, data can be shared between the monitors by data copy. The data copy from one monitor to another is accomplished with the COPY menu.
59 Chapter 2 Menu Overview Structure of the ST A TUS Menu Setting Lists of the ST A TUS Menu This section explains the setting lists displayed in the menu. How to read the setting lists • For purposes of explanation, each setting list is preceded by a menu number.
60 Chapter 2 Menu By pressing the ENTER or Ent button after selecting the item, serial remote operation becomes activated. Address number selected with the Address Short-cut function DIS PLAY GROU.
61 Chapter 2 Menu Cancelling the Remote Contr ol Mode To cancel the remote control mode, press the ADDRESS button. Exiting the ADDRESS Menu To exit the ADDRESS menu, press the ADDRESS button or the MENU button.
62 Chapter 3 Appendix Effective picture size with 4:3 aspect ratio: 361.6 × 271.2 mm (14 1 / 4 × 10 3 / 4 inches) (w/h) 452.0 mm (17 7 / 8 inches) (diagonal size) CRT protection: EHT (extremely high tension) protection type Warm-up time: approx.
63 Chapter 3 Appendix Chapter 3 Appendix Nominal chromaticity coordinates: SMPTE C phosphor (BVM-D32E1WU) EBU phosphor (BVM-D32E1WE/ D32E1WA) Error: ± 0.005 or less Mass BVM-D20F1U/D20F1E/D20F1A: approx. 38 kg (83 lb 12 oz) BVM-D24E1WU/D24E1WE/ D24E1WA: approx.
64 Chapter 3 Appendix Specifications Synchronization Vertical blanking time Less than 650 µs. Horizontal blanking time Less than 3.77 µs. (1080/60I, 1035/60I) Picture performance Normal scan 5% over.
65 Chapter 3 Appendix Storage and transport conditions Temperature –10°C to 40°C (14°F to 104°F) Humidity 0% to 90% Pressure 700 hPa to 1060 hPa Accessories supplied AC power cord (1) AC plug ho.
66 Chapter 3 Appendix 360.2 (14 1 / 4 ) 47 (1 7 / 8 ) 99.5 (4) 30 ( 1 3 / 16 ) 570 (22 1 / 2 ) 28 (1 1 / 8 ) With BKM-10R attached Unit: mm (inches) Front Side Rear Dimensional Dra wing BVM-D20F1U/D20F1E/D20F1A Specifications Unit: mm (inches) Front Side Rear 444 (17 1 / 2 ) 399 (15 3 / 4 ) 198.
67 Chapter 3 Appendix 559.3 (22 1 / 8 ) 55 (2 1 / 4 ) 279.5 (11 1 / 8 ) 86.4 (3 1 / 2 ) 28 (1 1 / 8 ) 2-M4 1 ) 446.6 (17 5 / 8 ) 15.5 ( 5 / 8 ) 89 (3 5 / 8 ) 30 ( 1 3 / 16 ) Unit: mm (inches) Front Side Rear 271.6 (10 3 / 4 ) 470 (18 5 / 8 ) 60.5 (2 1 / 2 ) 482.
68 Chapter 3 Appendix 720 (28 3 / 8 ) 48 (1 15 / 16 ) 54.4 (2 1 / 4 ) 76.4 (3 1 / 8 ) 62 (2 1 / 2 ) 665.3 (26 1 / 4 ) 28.7 (1 3 / 16 ) 510 (20 1 / 8 ) 12 ( 1 / 2 ) 28.5 (1 5 / 8 ) 20 ( 13 / 16 ) 26 (1 1 / 16 ) 406 (16) 62.7 (2 1 / 2 ) 2-M4 1 ) 794 (31 3 / 8 ) 290.
69 Chapter 3 Appendix N.C. TXD RXD RTS CTS N.C. GND N.C. 1 2 3 4 5 6 7 8 to 25 NC NC RTS GND N.C. TXD +5V RXD 1 2 3 4 5 6 7 8 1 2 3 6 8 5 11 3 14 25 Connection Cable Specifications f or Color T emperature Probes Special cables are required to connect color temperature probes other than the Sony BKM-14L to the monitor.
70 Chapter 3 Appendix Connection cable for PHILIPS PM 5639 probe (corresponds to PHILIPS PM 5639/64 cable) Modular connector Mini DIN 8-pin connector (male) +5V N.
71 Chapter 3 Appendix Menu Inde x Menu Item Page Menu number Main menu A ADDRESS 60 — ADDRESS menu ADJ INT SIGNAL 56 [C814] SET UP/EXTEND menu ADJUST 33 [B1211] COLOR TEMP ADJ menu 50 [C611] SET UP/.
72 Chapter 3 Appendix Menu Inde x E ENTER PASSWORD 43 [C31] SET UP/PASSWORD menu 43 [C3111] SET UP/PASSWORD menu 56 [C81] SET UP/EXTEND menu EXTEND 56 [C8] SET UP/EXTEND menu F FILE NAME 29 [A1331] CO.
73 Chapter 3 Appendix Menu Item Page Menu number Main menu R RE-LOAD FACTORY DATA 56 [C811] SET UP/EXTEND menu REMOTE 41 [C2] SET UP/REMOTE menu REMOTE 1 CONFIG 41 [C21] SET UP/REMOTE menu REMOTE 2 CO.
74 Chapter 3 Appendix.
The material contained in this manual consists of information that is the property of Sony Corporation and is intended solely for use by the purchasers of the equipment described in this manual.
Printed in Japan 2004. 02. 13 1999 BVM-D20F1U/D20F1E/D20F1A BVM-D24E1WU/D24E1WE/ D24E1WA BVM-D32E1WU/D32E1WE/ D32E1WA (UC/AEP/AUS) 3-867-719- 18 (1) Sony Corporation B & P Company.
Een belangrijk punt na aankoop van elk apparaat Sony BVM-D24E1WU, BVM-D24E1WE, BVM-D24E1WA (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Sony BVM-D24E1WU, BVM-D24E1WE, BVM-D24E1WA heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Sony BVM-D24E1WU, BVM-D24E1WE, BVM-D24E1WA vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Sony BVM-D24E1WU, BVM-D24E1WE, BVM-D24E1WA leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Sony BVM-D24E1WU, BVM-D24E1WE, BVM-D24E1WA krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
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Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Sony BVM-D24E1WU, BVM-D24E1WE, BVM-D24E1WA . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.