Gebruiksaanwijzing /service van het product CS4 van de fabrikant Speco Technologies
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4- & 8- Channel Digital Video Recorder i WARNING RISK OF ELECTRIC SHOCK DO NOT OPEN WA RNI NG : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COV ER (OR BACK). NO USER-SER VICEABLE PART S INSIDE. REFER SERVICI NG TO QUALIFIED SERVICE PE RSONNEL.
Oper ation Inst ructi on ii Import ant Safeguar ds 1. Read Instruction s All the safety and operating instructions should be read before the appli ance i s oper ated . 2. Retain Instructions The safety and oper ating instructions should be retained f or future reference.
4- & 8- Channel Digital Video Recorder iii Table of Contents Chapter 1 ─ Introduction ............ ............. ................ ................ ................ ................ ....... 1 Features............ ................ ................
Oper ation Inst ructi on iv Copy Button .................. ................ ................ ................ ................ ................ ........ 11 Play/Stop B utton .. ............... ................ ................ ................ .......
4- & 8- Channel Digital Video Recorder v Playing Recorded Video ................. ................ ............. ............. ................ .............. .. 65 Searching Video .................. ................ ................ .............
Oper ation Inst ructi on vi List of Illustra tions Figure 1 ─ Typical DVR installation. ......... ........................... ..................... ........................... ..... 2 Figure 2 ─ 8-Channel DVR rear panel. ..........................
4- & 8- Channel Digital Video Recorder vii Figure 49 ─ Speco Remote set up screen. ................................ ........................... ................... 47 Figure 50 ─ Notification Callback setup screen. ............ ...............
Oper ation Inst ructi on viii.
4- & 8-Channel Digital Video Recorder 1 Chapt er 1 ─ Introduction Features Your color digital video recorder (DVR) provides recording capab ilities for four or eight camera inputs.
Oper ation Inst ructi on 2 Your DVR can be set up for event or time-lapse r ecor ding. You can de fine times to record, a nd the schedule can chan ge for different days of the week and user defined holi days.
4- & 8-Channel Digital Video Recorder 3 Chapt er 2 ─ Installation Package Con tents The package contains the following: Digital Vi deo Recorder Power Adaptor a nd Power Cord Oper ati.
Oper ation Inst ructi on 4 Audio In/Out Your DVR can record audio fr om up to four sources. Connect the audio sources to Audio In 1 , Audio In 2 , Audio In 3 and Audio In 4 as needed using RCA j acks.
4- & 8-Channel Digital Video Recorder 5 Alarm Input/Output NOTE: To make connect ions on the Alarm Connector Strip, press and hold t he button and inser t the wire in t he hole belo w the button. After releasing the button, tug gently on the wire to make certain it is connected.
Oper ation Inst ructi on 6 Connector Pin Outs: Maste r Unit Slave Unit RX → T o → TXD TX → T o → RXD GND → T o → GND NOTE: Refer to the following for pin-out details for the 9-pin connector of the slave un it.
4- & 8-Channel Digital Video Recorder 7 Chapt er 3 ─ Co nfigur ati on NOTE: Your DVR should be completely installed before proceeding. Refer to Chapter 2 ─ Installation .
Oper ation Inst ructi on 8 Copy Button Pressing the COPY button allows you to copy video clips. Esc Button During menu set up, pressing the ESC butt on closes the current menu or set up dialog box. Play/Stop Button Pressing the PLAY/STOP button enters the playback mode, and pressing the bu tton again exits the playback mod e.
4- & 8-Channel Digital Video Recorder 9 Power LED The POWER LED is lit when the unit is On. USB Port A USB port on the front p anel is provide d to connect ext ernal hard di sk or flash drives for video clip copying or s ystem upgrades.
Oper ation Inst ructi on 10 ID Button If a DVR System ID is set to 0, the infrared re mote cont rol will control that DVR with out any additional op erations. ( Refer to th e System Information set up screen in thi s chapter for fu rther infor mation o n setting the Sy stem ID .
4- & 8-Channel Digital Video Recorder 11 Stop: Pressing the button stops pla yback and enters t he Live Monitoring mo de. Backward: When in the pause mode, pr essing the butt on moves to the previous image. Forward: When in the pause mo de, pressing the button moves to the ne xt image.
Oper ation Inst ructi on 12 Play/Stop Button Pressing the PLAY/STOP butt on enters the playback m ode, and pressing the but ton again exits the playback mode. When en tering the pl ayback mode, video i s paused. Pressing the button pla ys back video at regular speed.
4- & 8-Channel Digital Video Recorder 13 NOTE: To log t he user out of th e system, press the MENU button o n the front panel or move the mouse pointer to the top of the screen and then selec t (Logout) in the Li ve Monitoring menu. The Logout screen displays asking you t o confirm whether or not you want to log out the current user.
Oper ation Inst ructi on 14 System Setup Figure 8 ─ System menu. Information Highlig ht Information in the Sy stem menu and press the button. The Informa tio n setup screen appears.
4- & 8-Channel Digital Video Recorder 15 Highlightin g the Instal l button an d pressing the button will in stall the selected software package . Highlighting the Cancel bu tton and pr essin g the button will close the window without upgrad ing the software.
Oper ation Inst ructi on 16 Highlight the box beside File name and press the button. A virtual k eyboard allows you to enter the file name. Selecting Export will save the log information in .txt file format on the USB device. NOTE: When opening th e saved .
4- & 8-Channel Digital Video Recorder 17 Highlight the Holiday t ab, and t he Holiday setup screen appears. Highlightin g the Time Sync. tab causes the Time Sync.
Oper ation Inst ructi on 18 NOTE: The DVR does N OT support USB hard disk driv es with a version lo wer than 2.0. The Information column displa ys whether the device i s being used or not. Other ind icates the device has been used for anot her DVR. Highlig hting Clear and pressing the butt on will clear all video data.
4- & 8-Channel Digital Video Recorder 19 The Temper ature co lumn display s the temper ature of the storage device. Good – The temperature does not exceed the user-defined tem perature threshold. Bad – The temperature exceeds the user-defined temperature threshold.
Oper ation Inst ructi on 20 Highlighting a Group Name and pr essing the bu tton a llows y ou to ch ange t he auth ority leve ls assigned to the group. CAUTION: Write dow n the new passw ord and save it in a secure place. If the pa ssword is forgotte n, the unit must be reset using the Factory Re set Button a nd all data settings will be lost.
4- & 8-Channel Digital Video Recorder 21 PTZ Setup – The user can establish all PTZ settings on a local sy stem or a PC running Speco Central. Alarm-Out Se tup – The user can establish all Al arm-Out settin gs on a lo cal syste m or a PC runni ng Speco Central.
Oper ation Inst ructi on 22 Figure 17 ─ EZ Record screen. If y ou selected the EZ Recor d , se lec ting the Next button starts the EZ Record. Date/Time Setup Date: Set the system date and select the date format. Time: Set the system time and select the time format.
4- & 8-Channel Digital Video Recorder 23 NOTE: The recor ding resolut ion will be set to Very High when selecting High Video Qu ality Priority Prof ile , High when sel ecting Standard Record ing Profile , and Standard when selecting Longer R ecordi ng Time Prio rity Prof ile .
Oper ation Inst ructi on 24 LAN Setup Select betw een Auto C onfiguration and Manual Configuration for net work configuration, an d then selec t the Test butt on to test the net work configurati on you selected.
4- & 8-Channel Digital Video Recorder 25 Select the Finish button to finish the EZ Setup. Shutdown Highlig ht Shut down in the System menu and press the button. The Shutdown screen displays asking you to confi rm whether or not you want to shut the system down.
Oper ation Inst ructi on 26 NOTE: The total ip s of all ca mera chan nels wi ll be limit ed to 12 0 ips (60 ip s for 4-ch Model) when set to High reso lution and 60 ips (30 ip s for 4-ch Model) wh en set to Very High resolution.
4- & 8-Channel Digital Video Recorder 27 Highlighting the Panic Reco rding – ips and pressing the bu tton al lows y ou to set the im ages per second for Panic recordi ng.
Oper ation Inst ructi on 28 Highlight the Schedule Mode b ox and press the butto n. You can se lect between Simple Mode and Advanced Mo de . Selecting Advanced Mode allow s you t o set up indivi dual r ecord ing schedule for each event. Highlight the + and press the button to add a schedule item .
4- & 8-Channel Digital Video Recorder 29 NOTE: Day , Ran ge and Channels that are not defi ned will use the setting v alues of th e previous sch edule item. NOTE: Whe n more than two schedule items are reg istered in the same day and time r ange, the DVR will fo llow the latest regi stered sche dule item.
Oper ation Inst ructi on 30 NOTE: When the DVR is in the Time or Time & Event mode, it ignores the pre-event settings and fol lows the time settin gs. Event Setu p Figure 26 ─ Event menu. Alarm -In Highlig ht Alarm-In in the Ev ent menu and pre ss the button.
4- & 8-Channel Digital Video Recorder 31 Highlight the desired box under the Alarm- Out heading, and press the button. Select between Alarm Output and Beep (DVR’s inte rnal buzzer) that you woul d like to activate and to sound whenever the DVR detects an input on the associated alarm input.
Oper ation Inst ructi on 32 Motion Detection Highl ight Motion De tectio n in the Event menu and press the bu tton. Th e Motion Detect ion setup scr een app ears. You can defin e the area of the image w here you want to detect motion; e.g., a doorway .
4- & 8-Channel Digital Video Recorder 33 Turning Zone Vie w On will allow you to observ e how the DVR is reactin g to motion . When in the motion vie wing mode, any detect ed motion within t he zone will be displa yed in red.
Oper ation Inst ructi on 34 NOTE: For t he Alarm-O ut action, the alarm output and beep you select should b e set to the Event mod e in the Alarm-Out set up screen (Schedu le tab). Highlight the box under the Notif y heading an d press the button. You can toggle the entire list On and Off by high lighting Notific ation and pressing t he button.
4- & 8-Channel Digital Video Recorder 35 NOTE: For the Record action, the camera you select should be set to the Event or Time & Event r ecording mode i n the Record Schedule set up screen. Highlight the box under the Alarm-Out heading and press the button.
Oper ation Inst ructi on 36 Highlighting the b ox under the Sensitivity heading allows you to adjust the DVR’s sensitivity to video blind for Black and White in dependently from 0 (Neve r) and 1 (least se nsitive) to 15 (most sensitive).
4- & 8-Channel Digital Video Recorder 37 Highlight the box under the Alarm-Out heading and press the button. Sel ect between Alarm Output and B eep (DVR’s internal buzzer) that you w ould like to ac tivate and to sound whenever the DVR detects vid eo blind on the selected camera.
Oper ation Inst ructi on 38 Highl ight Se tup… , and press the button. Use the ATM or POS manufacturer’s r ecommended settings when confi guring the RS232, RS485, USB-Seri al or LAN ports. Highlight the bo x beside Text-In Product , and press the bu tton.
4- & 8-Channel Digital Video Recorder 39 NOTE: For the Record action, the camera you select should be set to the Event or Time & Event r ecording mode i n the Record Schedule set up screen. Highlight the box under the Alarm-Out heading and press the button.
Oper ation Inst ructi on 40 Highlighti ng the box under the Interv al heading beside each alarm-in and pressing the button allows you to change the inter val that you want the DVR to run self- diagnostics on Alarm Inpu ts. You can select from 1 hr. to 30 da ys or Never .
4- & 8-Channel Digital Video Recorder 41 Highlight the second box beside Disk Temperature , and press the button. Select either ºF (Fahrenheit) or ºC (Celsius), and press the button. Highlight the Actions tab and the Sy stem Event Actions setup screen displays.
Oper ation Inst ructi on 42 Check Alarm-In and Ch eck Recording will be highlighted when e ach event is detec ted based on the settings you made in the System Event setup screen on the Event menu. Panic Record will be highlighted w hile the DV R is in the panic reco rding mode.
4- & 8-Channel Digital Video Recorder 43 Highlight the box beside Remote Watch – Quality and press the button. You can select the Qualit y from: Very High , High , Standard and Basic . Press the bu tton to set the Q uality. NOTE: The higher Quality sett ings require higher Transfer Sp eed settings.
Oper ation Inst ructi on 44 NOTE: You w ill need to get the appropriate IP Addre ss, Gatew ay and Subnet Mask from your network a dminis trator. Highl ight the box b eside DNS Server . Press the Up and Dow n arrow buttons to set th e IP add ress of the DNS server.
4- & 8-Channel Digital Video Recorder 45 CAUTIO N: When changi ng the port se ttings, you m ust change the port settings on the PC running Speco Central as well.
Oper ation Inst ructi on 46 NOTE: You will need to get the IP Address or domain name of th e DV R N S S e r ve r f r o m y o ur network a dminis trator. NOTE: You can use the domain name ins tead of IP address if you already set up the DNS Server when setting up t he LAN.
4- & 8-Channel Digital Video Recorder 47 NOTE: Se lecting Use Mobile sets the re corded image re solution to Standard automatic ally regar dless of yo ur Reco rd setti ngs. NOTE: Selecting Use Mobile sets the remote watc h quality to Ba sic automatically regardless of your Network – Remote Wat ch settings.
Oper ation Inst ructi on 48 Highlight the box beside Re try and enter the number of times you wou ld like the DV R to try contacting the computer. You can selec t fr om 1 to 10 re tries . Highlight the Mail tab, and the Mail se tup screen d isplays. Highligh t the first box under Recipient and press the button.
4- & 8-Channel Digital Video Recorder 49 Highlight the box besi de Port and press the button. Use the arrow buttons to enter the SMTP Server por t number obtained from your sy stem administrator . The default p ort number is 25. Highlight Enable SSL/TLS and press the button to toggle bet ween On and Off.
Oper ation Inst ructi on 50 Highlight the Schedule t ab, and the Schedule setup screen di splays. The Range box allows you to set the time tha t the notification sc hedule will be ac tive in 15 - minute incremen ts from 00:00 to 24:00. Highlight the desired box under the Notify heading, and press the button.
4- & 8-Channel Digital Video Recorder 51 NOTE: A user who does not h ave Covert Camera View authority cannot v iew video from camera s set to Cover t 1 or Co vert 2 in both the live monitoring and playback modes. Highlight the PTZ tab, and th e PTZ setup screen displays.
Oper ation Inst ructi on 52 Audio Highlight Audio i n the Devices menu and press the button. The Audio s etup screen appears. Alarm -Out Highl ight Alarm-Out in the Device s menu and press t he button. The Alarm -Out screen allows you to change the settings and establish a schedule for the alarm outp ut from the DVR.
4- & 8-Channel Digital Video Recorder 53 The Range box al lows you to set the time th at the alarm sche dule will be active in 15-minute increments from 00:00 to 24:00. The Mode box allows you to set how the alarm reacts during the scheduled time.
Oper ation Inst ructi on 54 You can select the audio files associat e with each event. Highlight the box under the Associat ed Audio and press the button. A list of audio file name appears, and you can sele ct which audio file you want to associated with that event .
4- & 8-Channel Digital Video Recorder 55 NOTE: Any audio fil e used for Digital Det errent should be na med “Sound_1” to “Soun d 16.” (Not Case Sensitiv e) Display Highlight Display i n the Devices menu and press the button. The Display scree n allows you to select what infor mation will be display ed on the monitor.
Oper ation Inst ructi on 56 NOTE: Any cameras that are Off, have lost v i deo or are set to Covert ( unless the u ser has auth orit y to vi ew cove rt ca meras ) will be excluded from the Ca meo sequence.
4- & 8-Channel Digital Video Recorder 57 Remote Control Highlight Remote Control in the Devices me nu and press the button. The Remot e Control setup screen allows you to select a port and make corre ct s ettin gs for a rem ote k eyboar d. Highl ightin g OK and pressing the button applies re solution changes.
Oper ation Inst ructi on 58.
4- & 8-Channel Digital Video Recorder 59 Chapt er 4 ─ Oper ation NOTE: This chapter ass umes your DVR has been installed and configur ed. If it has not, please ref er to Chapt ers 2 and 3. The DVR’s controls are simi lar to a VCR. As with a VCR, the main f unctions are recording and playing back vi deo.
Oper ation Inst ructi on 60 NOTE: The Live Monit oring me nu also can be disp layed by moving th e mouse poi nter to the top of t he screen. Live Monitoring Menu Display Selecting (Display Menu) in the Live Monitoring menu disp lays the following Display Menu.
4- & 8-Channel Digital Video Recorder 61 Sequence Selecting (Sequence) in the Live Monitoring menu causes the cameras to display sequentially. When in one of the mu ltiview formats, selec ting Sequence will cause th e DVR to g o through predefined screen layouts (F ull Sequence) .
Oper ation Inst ructi on 62 Digital Deterr ent Selecting (Digital Deterrent) in the Live Monitoring menu displays the following setup screen an d al low s t he D VR to pl ay manuall y. Highlight t he box beside Source name and press the button to s elect the sourc e file to play.
4- & 8-Channel Digital Video Recorder 63 Zoom Mode You can enlarge an area of the video by selecting ( Camera Menu) Zoom in the Live Monitoring menu. For a few seconds after sel ecting (Camera Menu) Zo om from th e Camer a, a rectangle display s on the screen .
Oper ation Inst ructi on 64 Figure 66 ─ PTZ Select Camera menu. < Set Preset > < Move to Pres et > You can save camer a position setting s as “presets” so th at you can go directly to desired views.
4- & 8-Channel Digital Video Recorder 65 Recording Vi deo Once you have installed the DVR fo llowing the in structions in Ch apter 2 ─ Installat ion , it is ready to recor d. The DVR will star t recor ding based on the setting s you made in the Record setup screen.
Oper ation Inst ructi on 66 Camera Bu ttons: Pr essing the ind ividual came ra butto ns will caus e the sele cted camer a to display full screen. Arrow Buttons: Pressing the button play s video backward at high speed. Pressing the button again toggles the pla yback speed from , and .
4- & 8-Channel Digital Video Recorder 67 NOTE: The Searc h menu also ca n be di splaye d by movi ng the mouse poi nter to the t op of the sc reen. Search Menu Display Selecting (Display Menu) in the Search menu displays the foll owing Display Menu.
Oper ation Inst ructi on 68 Export Selecting (Export) in the Search menu displays the following Export menu. See the fo llowin g Clip Copy section for details. EZ Copy: Selecting EZ Copy will set the starting poi nt of the video to be clip copied, an d the icon display s at the bottom- left co rner of the screen.
4- & 8-Channel Digital Video Recorder 69 Panic Selecting (Panic) in the Search menu st arts panic recording of al l cameras, and selecti ng again st ops panic recording. Data Source Selecting (Data Source) in t he Search menu allows you to sel ect the data source to be searched.
Oper ation Inst ructi on 70 Highlight the box beside To and press the butt on to toggle betwe en On and Off. When set to Off, you can enter a specif ic Date and Time. When set to On, the sear ch will be to the last recorde d image. Highlight the box be side Check Time Overlap and press the button.
4- & 8-Channel Digital Video Recorder 71 Record Table Search NOTE: The r ecorded data in the time range located aft er the yellow vertical lin e is the latest .
Oper ation Inst ructi on 72 Selecting located at the bo ttom disp lay s the Search menu. Go to: Displays the first or last recorded image, or searches by date and time (see the pr evious Searching Video – Go To section of this chap ter for more det ails).
4- & 8-Channel Digital Video Recorder 73 Highlight the box beside To and press the butt on to toggle betwe en On and Off. When set to Off, you can enter a specif ic Date and Time. When set to On, the sear ch will be to the last recorde d image. Highlight the box beside Typ e and pres s the button.
Oper ation Inst ructi on 74 Text-In Search NOTE: It is possib le that no recorded i mage display s on the c urrent scree n. Change t he screen mode to 3x3, for the 8-channel DVR and 2x2 for the 4-channel DVR, a nd you will be able to easily see the cameras that have re corded video during target time .
4- & 8-Channel Digital Video Recorder 75 Highlightin g the + and pres sing the button allows you to add a new set of search parameter. Set up the des ired search par ameter. Refer to the Appendix – Text-In Search Examples for further informati on on setting up search pa rameters.
Oper ation Inst ructi on 76 Highl ight the b ox beside Password and press the b utton. A virtual keyboard appears allow ing you to enter the password for reviewing the vi deo clips. Highlight the box beside Dest. and pres s the button. You can select the storage device on which you would li ke to record the vi deo clip.
4- & 8-Channel Digital Video Recorder 77 Appendi x USB Hard Di sk Drive Prepar ation Preparing the USB hard disk drive in Windows 2000 NOTE: Prepa ring a USB hard d isk drive under Wind ows XP, Windows Vista and Window s 7 is almost id entical to Windows 20 00.
Oper ation Inst ructi on 78 12. Right click the newly created hard disk drive icon and select “Forma t” . 13. In the For mat Screen, select “Full” as the “Format type” and click “Start” . 14. After formatting is co mplete, connect the USB hard disk drive to the DVR.
4- & 8-Channel Digital Video Recorder 79 Search Example II 1 2 3 4 5 6 123456789012345678901234567890123456789012345678901234567890 Item Unit price Qty amount ================================================== Coke | $ 2.20 | 1(s) $ 2.20 Fanta | $ 2.
Oper ation Inst ructi on 80 Computer system requi rements for using the Speco Remot e program are: Operating S ystem: Microsoft ® Windows ® XP x86 (32 Bit) (Ser vice Pack 3), Micr osoft ® Windo.
4- & 8-Channel Digital Video Recorder 81 NOTE: There mi ght be a pr oblem w ith scre en displa y or scree n upda te due to low image transmission speed when using the Mic rosoft Windows Vista or higher operating system. In this situa tion, it is recommended yo u disable the Auto Tu ning capability of you r computer.
Oper ation Inst ructi on 82 ⑨ Click the to control alarm out dev ices at the remote sit e. ⑩ Click the to set up the image drawing mode and OSD display. You can adjust t he display speed by changing t he image drawing mode, and select OSD informat ion to be displa yed on the s cre en.
4- & 8-Channel Digital Video Recorder 83 ① Click the to log out the Speco Remote program. ② Click the to access to the web mo nitoring mod e. ③ Position t he mouse pointer on the Web Search logo t o see the version of the Speco Remot e program.
Oper ation Inst ructi on 84 ⑪ Click the to save any video clip of recorded data as an executable f ile, or click the to save the current image in a bitmap or JPEG file format. Click the to pr int the curren t image on a printer connec ted to your computer .
4- & 8-Channel Digital Video Recorder 85 Error Code Notices System Upgrade Related Clip Cop y Relate d No. Description No. Description 0 Unknow n error . 0 Unknown error. 1 File ve rsion error. 1 Device err or. 2 Operating system versio n error. 2 Mounting failed .
Oper ation Inst ructi on 86 Map of Scr eens.
4- & 8-Channel Digital Video Recorder 87 Specifications VIDEO Signal Format NTSC or PAL (Auto Detect ) Video Input Composite: 4 or 8 inputs, 1 Vp-p, aut o-terminating , 75 Ohms Monitor Ou tputs Co.
Operation Instruction V1.0 88 GENERAL Di me ns i on s (W x H x D) 10.4" x 2.0" x 7.5" (26 5mm x 52mm x 191mm) Unit Weigh t 3.7 lbs. (1.7kg) Shipping Weigh t 7.
Een belangrijk punt na aankoop van elk apparaat Speco Technologies CS4 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Speco Technologies CS4 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Speco Technologies CS4 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Speco Technologies CS4 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Speco Technologies CS4 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Speco Technologies CS4 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Speco Technologies CS4 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Speco Technologies CS4 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
