Gebruiksaanwijzing /service van het product CT.TS005.001101.UK van de fabrikant Talkswitch
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ANS WERS WITH IN TELLIG ENCE ® T ALK SWIT C H DOCU MENT A TION US ER GUIDE RELEAS E 3.24 CT . TS005.001101.UK For use in United Kingdom and Ir eland.
Copyright Inf ormation T alkSwitch Copyright 2006 — All Righ ts R eserved. T alkSwitch is a division of Centr epoint T echn ologies Inc . T alkSwitch and Appello® are r egi stered tr ademarks of Centr epoint T echnologies Inc .
T ALKSWITCH USER GUIDE • UK & IR ELAND Thank you for purchasing th e T alkSwitch Phone System. This user guid e pro vides instructions f or installing, configuring and using y our T alkSwitch. Please rea d this section before y ou start installing the pr oduct.
PREFAC E • Allo w the T alkSwitc h to r e ac h room temp eratur e before in stallation after shipping or stor age to av oid probl ems cau sed by cond ensation.
TA B L E O F C O N T E N T S I T ABLE OF C ONTENTS CHAPTER 1: TALKSWI TCH INSTALLATION 1.1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.2 Front Panel lights . . . . . . . . .
II T ABLE OF C ONTEN TS CHAPTER 2: TALKSWITCH CONFIGURA TION 2.1 Install the TalkSwitch Configur ation Software . . . . . . . . . . . . . . . . . . . . . . . . . 13 2.2 Running the TalkSwitch so ftware . . . . . . . . . . . . . . . . . . . . . . . . .
T ABLE OF C ONTENTS III 2.3.6 Call Back/DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 2.3.6.1 Auto Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 2.3.6.2 Prompted Call Back .
IV T ABLE OF C ONTEN TS 3.4 Using the TalkSwitch Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 3.4.1 Activating voicemail boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 3.4.2 Retrieving messages/Ac cessing a voice mailbox .
TAL K S W I T C H I NS T A L L A T I O N 1 1.1 INSTALL ATION If any o f these items ar e missing, please conta ct your T alkSwitch deal er . Open the sy stem package , which will contain: • The T al.
2T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D 1.2 FR ONT P ANEL LIGHTS The fr ont panel con sists o f a po wer butt on (“Po wer”) an d five LED (Light Emittin g Diode) light s indicatin g th e usa ge of th e lines with differ ent states of i llumination.
T AL KSWITCH INSTALLATI ON 3 1.3 BACK P ANEL Befor e you connect all y our phones an d lines to T alkSwit ch, y ou may wa nt t o configure the unit. This minimizes the di sr up ti o n t ime of yo ur te lep ho ne line s durin g the s ystem setup. See Chapter 2: Confi gurati on.
4T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D Po r t s P u r p o s e L1-L2 and L3-L4 (s ub jec t to mode l) T elephon e cables for conn ection to tel ephone compan y analogue (PST.
T AL KSWITCH INSTALLATI ON 5 1.4 PLUGGING INT O THE BAC K PANEL 1.4.1 C onnectin g te lephone lin es Y ou can connect th e T alkSwitch t o the tel ephon e company’ s line sock ets usin g the 2-wir e teleph one cabl es pro vided t o ports L1-L2 or L1-L4 (subj ect to m odel).
6T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D 1.4.2 C onnectin g ext ension t elephones and other de vic es Y ou can connect an y regular analogue exten sion teleph one set, cordl ess (e .g. DECT) teleph one , or fax machin e to th e extension port s – E1-E4 and E1-E8 (s ub jec t to mo del ).
T AL KSWITCH INSTALLATI ON 7 1.4.4 C onnecting T alkSwitc h to a L AN and/or PC Ther e are curren tly four w ays t o connect t o T alkSwitch for PC configur ation — ov er the LAN (Eth ern et port), USB, Serial, or In ternet.
8T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D progr ams ten d to ‘h old’ on t o COM ports , making them unav ailable for an y other progr ams . If you are havin g problem s communicating with T alkSwitch, pl ease check th e Chapter 6: H elp and T roubl esh ooting.
T AL KSWITCH INSTALLATI ON 9 units , thu s keep ing t he T alkSwit ch v oice-ov er-LAN data isolated fr om oth er data on the ne twork. Connect up t o four T alkSwit ch unit s (2 are sho wn in this illustration) t o the LAN switch or swit ched hub . 1.
10 T ALKSWITC H U S E R G U I D E • U K & I R E L A N D 1.5.3 C hang ing t he Unit ID T o change th e Unit ID, the configuration softw are m ust be cl osed! Press from a Local Exten sion to enter command m ode . Enter a passw ord if n ecessary an d dial 0 0 .
T AL KSWITCH INSTALLATI ON 1 1 ther e will alway s be 10 Extension Ring Groups with the e xtension numbers 300-309. 1.5.5 K eep trac k of the lines and extensions T o keep tr ack o f the exten sions and lin es connect ed to ea ch T alkSwitch, label each unit with it s Unit ID.
12 T ALKSWITC H U S E R G U I D E • U K & I R E L A N D disconnected, LA N failur e etc .). In this e ven t, all units can stil l answ er inbound calls with th e same Aut o Atten dant messa ges). V oicemail All Local Extension a nd R emote Extension V oicemail data is stored on the unit wher e the exten sions n ormally resid e .
T AL KS W ITCH CON F IG U RA TI O N 13 2.1 INSTALL THE T ALKS WITC H C ONFIGURATION SOFTWARE Insert th e T alkSwitch CD in t o your CD driv e . The Install pr ogram starts automa tically . If you pr efer to use Win dow s Expl orer: Double-click the My Computer ico n.
14 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.2 RUNNING THE T ALKSWITC H SOFTW ARE After the in stallation is complete , double-cl ick the T alkSwit ch icon. If T alkSwitch is currently connected to th e same n etwork as your PC, th e configuratio n softw are d e tects an d retrie ves the settin gs fr om T alkSwitch autom atically .
T ALKSWITC H CONF IGURATION 1 5 Button — Restor e Firm war e This button is only avail able/a ctive if a fi rm war e update has failed. Click it to start the T alkSwitch Firm ware Update procedur e and f ollo w the instru ctions . F or inform ation on Firm wa re updates , refer t o section 3.
16 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.1.1 File Menu 2.3.1.2 View Menu 2.3.1.3 T ools Menu Not e : Context sen sitive h e lp information is available f or e ach option in the configuration so ftware . Rest your m ouse cur sor over an y control f o r a second or tw o and th e information related to that con trol pops up.
T ALKSWITC H CONF IGURATION 1 7 2.3.1.4 Help Menu T o access T alkSwitch docume nts in PD F f ormat (user guides , quick guides, ref ere nce s e tc. ), go to : Start Menu > Progr ams > T alkSwitch > Documentation. 2.3.2 C onfiguration Navigat ion The Configur ation Navigation organizes all th e configurat ion topics within fol der s.
18 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.2.1 Con figuration c onsiderat ions c onn ecting multiple units to a LAN When two or m ore units are connected to a LAN and ar e set up for netw o.
T ALKSWITC H CONF IGURATION 1 9 2.3.3.1 Administration This screen allo ws y ou to assign a System nam e and Ad ministrato r passwor d for T alkSwitch. Th e Administrat or password giv es access to all configur ation options . The passw ord that is en tered is used at configuration start-up an d througho ut T ouch T one configuration.
20 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.3.2 IP C onfigurat ion Configure T alkSwitch IP settings : Click on Sy stem informatio n (to e xpand) Click IP Configuration. The Ra dio button “ Obtain IP and DNS inf ormation aut omatically” is sele cted.
T ALKSWITC H CONF IGURATION 2 1 System IP Settings section If you hav e a DHCP (Dynamic Host Configur ation Pr otocol) serv er and y our T alkSwitch un it(s) is (ar e) connected t o the LAN, all fiel ds are fill ed with th e correct inf ormation.
22 T A LK SWIT CH USER GUIDE • UK & IRELAND Downl oad on e of the application s specif ied on the site . It needs t o run on a PC connected t o the sam e LAN to update th e DNS servers.
T ALKSWITC H CONF IGURATION 2 3 Subnet Mask: Enter the subnet mask f or the LAN. If you hav e a DHCP server running, this informat ion is obtaine d automatic ally . Default Gate way: Enter the IP a ddr ess of the gatew ay on your netw ork. A gatew ay is a hardwa re de vice (i.
24 T A LK SWIT CH USER GUIDE • UK & IRELAND Expand th e System Information f old er an d click V oIP Configuration. In the “T alkSwitch Profile” tab T alkSwitch has a built- in SIP Server Pr oxy/R egistrar/Redir ect serv er . This fa cilitates the configuration and main tenance for m ulti-branch and telew orker applications.
T ALKSWITC H CONF IGURATION 2 5 Pro xy S erver Nam e: If this location is a cting as th e Proxy Serv er , it is fil led in aut omatically . If this location is not th e Pro xy Server , th en enter the IP a ddr ess or domain name associated to the Pro xy Server .
26 T A LK SWIT CH USER GUIDE • UK & IRELAND Pa s s wo r d : If this location is th e Pro xy/Registrar and y ou have enabl ed authentication, assign a password to this unit. This password is requir ed by all oth er location s for r egistration purposes.
T ALKSWITC H CONF IGURATION 2 7 In the “Service Pro vider Profile” tab A V oIP enabled T alkSwitch can register with V oIP service provid ers t o support calls u sing t heir service . Check with T alkSwit ch fo r the list of Service Pro viders that su pport T alkSwitch i nter op erability .
28 T A LK SWIT CH USER GUIDE • UK & IRELAND Outbound Pr oxy: Enter the Outbound Pr oxy (if requir ed) associated with the Service Pro vider . Rea lm /D oma in : Enter the R ealm/Domain (if required) associated with the Service Pro vider .
T ALKSWITC H CONF IGURATION 2 9 In the “Phone numbers” section In the “T elephone company services” section Click on Activate Line t o enable the tel ephone lin e port. Enter the normal teleph one n umber for the tel ephon e line as the Main Number .
30 T A LK SWIT CH USER GUIDE • UK & IRELAND 3-W ay Calling/Confer ence T alkSwitch can work with a servi ce to forw ard calls to R emote Extension s or other e xternal phone n umbers while u s ing th e same line (Sam e Line Connect).
T ALKSWITC H CONF IGURATION 3 1 2.3.3.5 V oIP Numbers The V oIP enable d T alkSwitch unit supports 4 V oIP lines per unit. Up t o 12 V o IP phon e number s can be assigned for ea ch unit so that unique call handlin g scenarios can be configured f or up to 12 number s.
32 T A LK SWIT CH USER GUIDE • UK & IRELAND Phon e numbers 250-299 have sp ecial fu nctionality with T alkSwit ch. These number s can be dialed directly fr om an y exten sion or Auto At tendan t and are r outed autom atically via V oIP to the d estination with th e number assigned to on e of it s ports.
T ALKSWITC H CONF IGURATION 3 3 Unde r ‘S et Li ne Hunt Grou p’ , s ele ct the l ine s you wis h to add to t he Hunt Group b y checkin g the box n ext to the lin e .
34 T A LK SWIT CH USER GUIDE • UK & IRELAND The comparison is based on fin ding the maxim um number of l ead ing digit s that mat ch. If a mat ch is f oun d the call foll ows th e action specifi ed in th e ARS tabl e. The a ction can be to bl oc k th e call with an ann ouncem ent or re-r oute it to an alternative Lin e Hun t Group.
T ALKSWITC H CONF IGURATION 3 5 • If necessary , click Mov e Up or Mov e Down to ch a nge the o rder of the lines . Entering Leading Digits and Assigning Actio ns What are lea ding digits? • Leadin g digit s are th e first digit or fi r st sev e ra l digits o f an in ternational access cod e , country cod e , area cod e or phon e number .
36 T A LK SWIT CH USER GUIDE • UK & IRELAND • Select th e d esired Acti on (route t o a specified line h unt gr oup or block calls) fr om the corr esponding pull- do wn list. Example: Not e: The entries that you specify for ARS mat c h the dialed digit s with the l ongest leadin g digits entry .
T ALKSWITC H CONF IGURATION 3 7 Set Local Extension Hunt Gr oup Access By def ault, all line hun t groups f or each l ocal extension ar e enabled. If y ou wish to restrict a ccess to some lin e hun t groups , you need t o disable the line hunt grou p s a t t he lo ca l ex tens io n.
38 T A LK SWIT CH USER GUIDE • UK & IRELAND Additional Notes Emer genc y Access Numbers The em erge nc y access n umbers, sh own in the Em erg enc y Service Section of the AR S configuration wind ow , are alw ays allo wed thr ough ARS, ev en if the line is bl ocked.
T ALKSWITC H CONF IGURATION 3 9 Automatic Route Selection Ex amples 2.3.3.8 Fax Information If you have a d edicated fax line or a Distinctiv e Ring n umber for a fax ma shine associated with a line , choose the fax n umber in the list. If you d on’t have a lin e dedicated for inboun d faxin g, select ‘None’ .
40 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.3.9 Local Extensions Local Extensions ar e phon es or de vices connected t o an y of the e xt ension ports at the ba ck of T alkSwitch. See se ctions 1.3 and 1.4 f or more d etails on connectivity .
T ALKSWITC H CONF IGURATION 4 1 Caller ID Information section Last Name/Fir st Name: Enter the fir st and last name o f the person associated with the exten sion. The last nam e is re quired if t he per son is in clud ed in th e ‘Dial by Na me’ di rect ory listing u sed by th e A uto Atte ndan t.
42 T A LK SWIT CH USER GUIDE • UK & IRELAND the f ax goes o ff hook, T alkSwit ch hun t s the specified lin es for an availabl e line . This featur e all ow s users t o avoid dialin g extra dig its t o access a line . Hunt Group A ccess (butt on) This is used if you w ant t o permit or restrict specific Hu nt Group a ccess to the e xtension.
T ALKSWITC H CONF IGURATION 4 3 Choose a Rem o te Extension to configur e . Y ou mu st enter a phon e number in ord er for the e xtension to be con sider ed activ e by th e sy st em. Last Name/First Name: Enter the fir st and last name o f the person associated to th e exten sion.
44 T A LK SWIT CH USER GUIDE • UK & IRELAND incomin g call has 3-W ay Calling/Confer ence or T ran sfer service (Centr e x/ Ple xar). If the line does n ot have an y of these services , the call will be forw arded u sing th e Hun t Group ch osen in the “Conn ect usin g:” section.
T ALKSWITC H CONF IGURATION 4 5 300 for the Sal es Departm ent, t o ri ng e xtension s 111, 112, 113, and 114. Ring Gr oup 301 might be f or T echnical Support, ringing e xtension s 115 and 116.
46 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.3.12 On-hold/Ringbac k If you wish to hav e caller s listen to music or adv ertising whil e they are on hold , e na ble Mus ic on Ho ld i n t h is ta b. On-Hold Settings Ther e are 3 option s for when call ers ar e placed on hol d.
T ALKSWITC H CONF IGURATION 4 7 2.3.4 V oic email 2.3.4.1 Local Extension Voic em ail This section deal s with the in ternal v oicemail s ystem in cluded with T alkSwitch. It allo ws y ou to a ctivate Local, R em ote and Gen era l voice mailbox es and t o change gl oba l setting s to th e voicemail s ystem.
48 T A LK SWIT CH USER GUIDE • UK & IRELAND Mailbox Option section Play announ cement only: If you w ant to u se a local exten sion mailbox for informational purposes and pre vent caller s from recor ding messa ges , ch eck the ‘Play ann ouncem ent only’ box.
T ALKSWITC H CONF IGURATION 4 9 Se lec t Not i fi ca ti on S et ti ngs to s pe ci fy how yo u want T a l kS wi tch to hand le notification calls. Pag e r : Cl i ck the Pager che c k b ox i f you wa nt to b e no ti fi e d by p ager whe n new messag es arrive.
50 T A LK SWIT CH USER GUIDE • UK & IRELAND This feature works with FSK MWI m essag e compatible teleph one sets . Stuttered dial ton e is also pro vided. 2.3.4.2 Remot e Extension V oicemail Rem ote Exten sion voicemail is similar t o the Local Extension v oicemail.
T ALKSWITC H CONF IGURATION 5 1 2.3.4.3 General V oicemail Gener al V oicemail is similar to bot h Local and R emo te Extension V oicemail. These ar e gen eric mailboxes u s ed for g ener al purposes like m essag es for a sales team or a tech nical support gr oup.
52 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.4.4 Global Settings An y chang es mad e to Global Setting s affect all system v oice mailbox es. Global Message W aiting Indic ator This option is help ful if y ou use a limi ted number o f voice mailbo xes.
T ALKSWITC H CONF IGURATION 5 3 View Mailbo x Data (butt on) View the d etails f or each v oice mailbox and announcem e nt f ollo wed b y a summary . This tool is u seful for managin g the voicemail r esources of th e syst em .
54 T A LK SWIT CH USER GUIDE • UK & IRELAND switch ed manually or automatically (w ith Aut omatic M ode Swit ching ). Name the mod es since names ar e displayed el sewh ere in th e configuration softw are when ev er Mod es are u s ed.
T ALKSWITC H CONF IGURATION 5 5 pressin g firs t. This is u seful f or provi ding ‘vi rtual’ Exten sions associat ed with a mailbox f or telecomm uters or other part-time staff.
56 T A LK SWIT CH USER GUIDE • UK & IRELAND Example: 1. Fr om the local exten sion go o ff hook an d press t o enter command mod e , then d ial 4 1 . 2. After th e ton e , recor d your A uto A ttendant m es sag e . Press when y ou are don e . 3.
T ALKSWITC H CONF IGURATION 5 7 Atten dant, use this option t o forwar d calls t o a Rem ote Extension for emer genc y purposes or direct cal ler s to a voice mailbox .
58 T A LK SWIT CH USER GUIDE • UK & IRELAND If a fax call is d etected then: If T alkSwitch det ects a fax call ( iden tified by th e CNG ton es emitted from the fax), it can route it t o a Local Extension. If you d o n ot wan t to u se fax detection, have T alkSwitch perform no a ction.
T ALKSWITC H CONF IGURATION 5 9 If 7 is dial ed T alkSwitch uses 7 t o preced e PBX Extension s o f anoth er Centr ex or PBX sy stem. If T alkSwitch is n ot connec ted to an other sy stem, 7 is inactiv e . If T alkSwitch is connected to anoth er PBX system, see section 2.
60 T A LK SWIT CH USER GUIDE • UK & IRELAND Erase Instr uctions (button) Click this button t o display a dialog box sho wing the in structions on h ow to erase an Aut o Attendan t using a teleph one. I t is a good idea to er ase unused Aut o Attendan ts .
T ALKSWITC H CONF IGURATION 6 1 Ri ng E xt ens ions on ly ( no Auto Att end ant is pl aye d) If you d on’t want th e Auto Attendan t to answ e r calls on this line , se lect this option. All the Local Extensions ar e set to rin g immediately during an inbound call b y default.
62 T A LK SWIT CH USER GUIDE • UK & IRELAND one m ore ring than the n umber of ring s you select. T alkSwitch uses the first rin g to d etermin e the rin g type and t o support Caller ID information.
T ALKSWITC H CONF IGURATION 6 3 Description s for V oIP n umbers and T e leph one Lines (section 2.3.5.3/4) on the f our features bel ow ar e the sam e . Ring Exten sions only (n o Aut o Atten dan t is play ed), Play Aut o Attendan t or , Go t o V oice Mailbox.
64 T A LK SWIT CH USER GUIDE • UK & IRELAND If a call is manually tr ansf erred t o a Local Extension that is bus y , T alkSwitch foll ow s the Call Cascad e options f o r that extension. Ther e are 4 differen t ‘Call Cascad e ’ situations f or Local Extensions .
T ALKSWITC H CONF IGURATION 6 5 2. No An swer tab — routin g options if this exten sion is not an swer ed after x ring s Select the n u mber of ring s and select one of th e actions . The a ction drop do wn list is th e sam e as for th e Bus y tab ex cept that the option ‘play bus y tone ” i s re pl ace d by ‘ kee p r ing ing ‘ .
66 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.5.6 Remot e Extensions — Cal l Casc ade Rem ote Extension Call Cascad e work s principally th e same w a y as the l o cal Extension Call Cascade . Please refer to section 2.3.5.5 and substitute the wor d Rem ote for Local.
T ALKSWITC H CONF IGURATION 6 7 1. Bu sy tab — routin g options wh en this ex tension is bu sy Cascad e options for f orwardin g calls: • go t o voice mailbox, • go t o local ext.
68 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.5.7 Extension Ring Groups — C all Cas cade Extension Rin g Groups — Call Cascad e is similar t o Local and R em ote Call Cascad e (sections 2.
T ALKSWITC H CONF IGURATION 6 9 • go t o remote e xt., • go t o ring gr oup, • pl ay an nou nce ment, • go t o auto attendant, • queue at ring group, • play bus y ton e (exampl e , if a fax machin e is a t the e xtension), • hang up. F or mor e information on th e se features , see Chapter 3: Usin g T alkSwit ch.
70 T A LK SWIT CH USER GUIDE • UK & IRELAND Y ou can make a dir ect call to T alkSwitch, act ivate Call Brid ge an d enter th e tele phon e number y ou wan t to dial.
T ALKSWITC H CONF IGURATION 7 1 importan t to r emember that a small initial l ong distance char g e is incurred at y o ur current l ocation when you a ctivate Prompted Call Back. 2.3.6.1 Auto C all Bac k T alkSwitch‘s Call Back/DIS A features give s you a ccess to your o ffice-based long distance savin gs plan fr om anywh ere ar ound the w orld.
72 T A LK SWIT CH USER GUIDE • UK & IRELAND *70,1010555,, This correspon ds to 70 f or disabling th e Call W aiting feature , a 2 second pau se to w a it for th e new dial t one , 1010555 for th e lon g distance prefix, and a 4 second pause to wa it for the n ew dial ton e befor e dialing th e long distan ce phon e number .
T ALKSWITC H CONF IGURATION 7 3 Allo w DIS A (Call Bridge): T o allow DIS A (Call Bridg e ) after a Call Back has been a ccepted, check th e Allo w Call Bridge bo x. Y ou may also r estrict th e Call Brid ge lin e access by selectin g the H unt Gr oup Access butt on.
74 T A LK SWIT CH USER GUIDE • UK & IRELAND Number to call back: Enter this phon e number e xactly as you woul d normally dial the n umber from this lin e (do n ot enter a Line H unt Group in th e dialing strin g). T alkSwitch calls ba ck from the sam e line the call origi nated.
T ALKSWITC H CONF IGURATION 7 5 Pick up a telephon e handset connec ted to th e T alkSwitch and u s e the foll owin g keypa d command s to r ecord the Pr ompted Call Back Announ ced Messag e: 1. Press to en ter comman d mode . Enter th e passwor d if re quired .
76 T A LK SWIT CH USER GUIDE • UK & IRELAND 2. A t the A uto Atten da nt m essag e , dial the H unt Gr oup for which you hav e the accoun t password (9 is def ault). Y ou are pr ompted for the passw ord. 3. Dial th e passwor d and press to access a T alkSwitch teleph one lin e .
T ALKSWITC H CONF IGURATION 7 7 Line Controls If you need t o adju st the volum e of conv ersation s through the sy st em, you can adju st each lin e individually . Th e default setting s compensate f or loss created by T alkSwitch an d a portion of the l oss created b y your lin es.
78 T A LK SWIT CH USER GUIDE • UK & IRELAND Usin g these cod ecs can cause on e side o f the call t o sound ‘ch oppy’ because the br oadban d connection cann ot handle th e requir ed bandwidth. V oice Activity Detection (V AD): A typical v oice conv ersation m ay contain 35-50 percen t silen ce.
T ALKSWITC H CONF IGURATION 7 9 Tr ansferring from a Home phone Y ou can tran sfer a call from a phon e connected in parall el to one o f the incomi ng T alkSwit ch lines (f or exampl e , you r hom e .
80 T A LK SWIT CH USER GUIDE • UK & IRELAND Caller in queue r eminder When a caller is in queue at an extension alr e ady in u se , a remin der t one plays at the e xtension to l et them kno w the y have a caller in their queue . This option all ows y ou to turn o ff this fun ction.
T ALKSWITC H CONF IGURATION 8 1 Setting up T alkSwitch behind an e xisting PBX 1. Conn ect the PBX extens ion to one o f T alkSwitch’ s Line por ts . Y ou may d o this with all your T alkSwitch lines (1 PBX exten sion per lin e) depen din g upon h ow man y Aut o A ttenda nt port s you wo uld lik e on the PBX.
82 T A LK SWIT CH USER GUIDE • UK & IRELAND Internal Caller ID options T alkSwitch can gen erate nam e and n umber Caller ID to ea ch exten sion during inter com calls. If y our Caller ID unit/tel ephone d oes not sup port the nam e option, choose to hav e T alkSwitch send th e number only .
T ALKSWITC H CONF IGURATION 8 3 set the n ormal setting for th e country or teleph one compan y . It is recommen ded that exten sion telephon e sets with Recall, R, or Flash button s ar e used, t o en sure th e correct signal duration is sen t. Do t o mix teleph on e sets on the sam e system wi th differen t settings f or Recall or Flash.
84 T A LK SWIT CH USER GUIDE • UK & IRELAND Auto A ttendant Adjustments Since T alkSwit ch allo ws call ers t o di al 100, 200, 300 series e xtensions an d 400 series mailbox es and all ow s fal.
T ALKSWITC H CONF IGURATION 8 5 Line CPC/Disconnect Clear Ringback Control If an extension seem s to ring ba ck as if a caller was on hold , but when answ ered, no on e is there , it could indicate a debounce pr oblem with the phon e hook/swit ch.
86 T A LK SWIT CH USER GUIDE • UK & IRELAND Vo I P P o r t s SIP Signalling P ort: The d efault SIP signallin g port is 5060. If you n e ed to choose anoth er port, enter a v alue between 1024 an d 16556. Starting RTP P ort: The startin g RTP port for T alkSwitch is 6000.
USING TALKS WITC H 87 3.1 IN THE OFFIC E — R E C EIVING CA LLS WITH OR WITHOUT THE AUTO AT TENDANT 3.1.1 R eceivin g calls using the Aut o Attendant If you d on’t have a r eception ist, th e Au to A ttendan t he lps y ou han dle all your inboun d calls an d helps to impr ove your corp orate ima ge .
88 T A LK SWIT CH USER GUIDE • UK & IRELAND see section 2.3.5. Once calls hav e been answ ered at a Local Exten sion, the y can be tr ansferr ed t o an y exten sion or v oice mailbo x. See section 2.2.4 f or more de ta il s. 3.2 IN THE OFFIC E — MAKIN G AND R EC EIVING CAL LS 3.
USING T ALKSWITCH 89 Call Pick Up T o intercept a call that is rin ging on an y other Local Extension bef ore or after th e Auto A ttendan t has enga ge d, pick up y our han dset . At th e T alkSwitch in ternal dial ton e, dial 9. This routes the call to your Local Extension.
90 T A LK SWIT CH USER GUIDE • UK & IRELAND T o announce calls bef ore tr ansferrin g (Screened T ran sfer), put the caller on hol d and dial the appropriate e xtension number .
USING T ALKSWITCH 91 3.2.5.2 Parkin g a caller using Aut o Park T o place a caller in the ne xt availabl e P ark Orbit, press ‘recall’ an d 510. Y ou hear a confirmation that indicates the caller has been parked successfully and in t o which Park Orbit.
92 T A LK SWIT CH USER GUIDE • UK & IRELAND If the call came fr om the A uto Attendant and the e xtension has no voice mailbox: “The e xtension y ou have r eached is curren tly busy . If you wish to con tinue hol ding, pl ease remain on the line an d to r eturn to the main m enu, press .
USING T ALKSWITCH 93 that provid es the option to a ccept the queued call (press ) or leav e the caller in th e queue (press ) and return to th e dial ton e to make a new call.
94 T A LK SWIT CH USER GUIDE • UK & IRELAND 1. Esta blish a call with an out sid e party . 2. Pla ce th e outsid e caller on hol d and dial th e number of th e other out side party . If you d on’t have ‘Dir ect Line A ccess’ enabled at your e xtension, dial ‘9’ or another H unt Group bef ore dialing the second ph one n umber .
USING T ALKSWITCH 95 If someon e in the Ne w Y ork o ffice w ant s to rea ch som e on e in the M iami office , the y can dial one o f th e phon e number s associat ed to Miami (270-273). T alkSwitch aut omatically fi n ds an availabl e V oIP number an d connect s to th e Miami location.
96 T A LK SWIT CH USER GUIDE • UK & IRELAND When a phon e in parallel with T alkSwitch is o ff-hook, you n otice that the correspon ding line ligh t flicke rs t o indic ate the lin e is busy . T alkSwit ch does not all ow exten sion s to in terfer e on a call that has the lin e in use .
USING T ALKSWITCH 97 3.3 OUT OF THE OFFIC E — REC EIVING CALLS T HROU GH CALL F ORWARDING 3.3.1 The three ways to forward cal ls 1. A utomatic call forw ardin g The A u to A ttendant can automatically forw ard office cal ls t o your call forw arding teleph one n umber(s) (Rem ote Extensions).
98 T A LK SWIT CH USER GUIDE • UK & IRELAND If the sy stem is configured in the Tran sfer Options section to all ow call s screening, y ou dial 4 to complete a transfer or 5 to can cel the tr ansfer and r eturn to the call er .
USING T ALKSWITCH 99 3.3.4 Call s over V oIP with SIP phones and Gateways If telew orkers are conn ected to the s ystem via a certified compatible SIP de vice (i.e . gateway or SIP ph one), ther e are sev eral w ays f or that tele worker to in teract with T alkSwitch.
100 T ALKSWIT CH USER GUIDE • UK & IRELAND 3.4.1 Ac tivat ing voic email box es Activ a te V oice mailbox es in the T alkSwitch configu ration so ftware . There ar e th ree s er i es of V o i ce m ai lb oxe s t h at yo u can act ivate in th e V oicemail section of th e configuration.
USING T A LKSWITCH 101 Local exten sions can tr ansfer emplo yees to a ccess voicemail b y pressin g ‘recall’, then pr essing and enterin g the mailbox n umber . If Direct Lin e Access is enabled, be sure t o press ‘recall’ befor e trying t o access y our mailbox.
102 T ALKSWIT CH USER GUIDE • UK & IRELAND Change greeting op tions (press 2) Th is a llows you to re c ord a new pe rs on al voicemail gr eet ing. Th e def ault greeting is: “The e xtension y ou have r each ed is unav ailable at this time . Please leav e a m essage after th e ton e” .
USING T A LKSWITCH 103 If you u se Rem ote Phon e Notification, you have th e option to a ccept or rej ect the notification call when y ou answ er . T o listen to messag es, press . T o pos tpone listenin g to m essages , press . F or detail s on configuring P ager and R e mote Ph one Notification, please see section 3.
104 T ALKSWIT CH USER GUIDE • UK & IRELAND At th e Local Extension dial tone or at the A uto Attendant, dial to enter command m ode and en te r a password (if requir ed) .
USING T A LKSWITCH 105 a) Make another call Press . T alkSwitch disconnect s you from th e call in progress . Y ou ca n dial anoth er number or r edial the sam e n umber . b) Activ ate the A uto A ttendant Press . T alkSwitch en ds the DIS A session and activ at es the Aut o Atten dant.
106 T ALKSWIT CH USER GUIDE • UK & IRELAND Activ ate Call Back Ther e are two w ays to a ctivate Call Back. 1. U sing ‘Prompted Call Back’ Activ a tion: From y our out-of-office l ocation, dial a T alkSwitch tel eph one n umber .
USING T A LKSWITCH 107 3.8 UPGRADING THE T ALKSWITC H SOFTWARE AND FIRMWARE W e are contin ually lookin g for w ays t o enhance y our comm unications capabilities . When n ew feat ures are a dded, w e wa nt T alkSwit ch user s to hav e immediate access t o the update .
108 T ALKSWIT CH USER GUIDE • UK & IRELAND The T alkSwitch firmw are v ersion number of ea ch unit is i n the System information wi nd ow . In the T alkSwitch Configur ation start wind ow , click the link ‘View Sy stem Information’ .
USING T A LKSWITCH 109 If the firm ware update w a s unsu ccessfu l, please f ollo w the in structions through the update process again. If probl ems persist, pl ease contact y our resell er or Ta lkSwitch.
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CALL DE TAI L RE CORD LO GG ING 1 1 1 Th is c ha p te r c ove rs t he se tu p and re tr i eval of rec ord s gene ra te d by c a lls through the T alkSwitch ph one sy s tem.
112 T ALKSWIT CH USER GUIDE • UK & IRELAND When st oring th e CDR to a fil e on T alkSwitch, appr oximately 6000 recor ds are stor ed in a circular buff er . This me an s that some time after 6000 r ecords , the old est recor ds will be deleted as n ew ones ar e created.
CA LL DE T AI L RECO RD LO GG I N G 11 3 3. Click on th e link for Call Detail Recor d (CDR) Management. 4. Y ou may eith er right click on Do wnloa d CDR to save th e information to your PC or l eft click on the link to view th e curren t information.
114 T ALKSWIT CH USER GUIDE • UK & IRELAND 4.2.2 Serial Int erfac e — Re al Time to Seri al Interfac e In orde r to capture th e data in a real time environmen t you m ust have a PC connected t o T alkSwitch Unit ID 1 with a serial cabl e.
CA LL DE T AI L RECO RD LO GG I N G 11 5 4. Set th e bits per second t o 57600. All other v alues may be left at their defa ul ts, the n cl ic k OK . 5. Click on T ransfer -> Capture T ext... 6. Sel e ct the appropriate dir ectory and filename t o save the data.
116 T ALKSWIT CH USER GUIDE • UK & IRELAND Example: Eac h c ol u mn c ont a ins s p ec i fi c in fo rm a t ion related to the current state of th e call.
CA LL DE T AI L RECO RD LO GG I N G 11 7 7. Connection — This column indicates where the call was f or each ev ent. Th is inc lude s Au to At te nda nts, Voic em ail, exten sion ringin g or queuing. ‘RCO‘ indicates that multiple e xtensions ar e ringin g.
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V O I P I N F O R M A T I O N 1 1 9 5.1 INTRODUCT ION TO V OIP The T alkSwitch with V oIP lines is a h ybrid PSTN/V oIP phon e system. Th e ad dition of V oIP to th e T alkSwitch produ ct line a dds th e ability to u se a broa dband IP connectio n for voice call s.
120 T ALKSWIT CH USER GUIDE • U K & I R E L A N D Example: If you hav e a 1Mbps ADSL connection from your service pr ovid er , it usually m eans you hav e an upstream bandwidth of appr oximately 380 Kbps.
VO I P IN F O R M AT I O N 1 2 1 5.2.3 The Local Ar ea Network T o share voice and data pr operly , y our netw ork requir es an Ethern et switch. A switch isolates the Eth ernet ports fr om each other and only all ows tr affic inte nd ed f or th e de vice connected t o that port to en sur e that data tr affic doesn’t compete with voice tr affic.
122 T ALKSWIT CH USER GUIDE • U K & I R E L A N D 2. Choose the right CODEC for y our location T alkSwitch supports 3 CODECs (compression al gorith ms). Th e def ault CODEC is G.729 usin g approximately 25 Kbps ban dwidth upstr eam and 25Kbps bandwidth d ownstr eam for each call.
VO I P IN F O R M AT I O N 1 2 3 What is SIP? The Session Init iation Prot ocol (SIP) is a signalling pr otocol used for establishing sessions in an IP network. A session could be a simpl e two-w ay teleph one call or it coul d be a collabor ative m ulti-media confer ence session.
124 T ALKSWIT CH USER GUIDE • U K & I R E L A N D usually in the r ang e 192.168.x.x, 172.16.x. x or 10.x.x.x. These IP ad dresses are u sed wher e yo u have m ultiple comput ers al l sharin g the sa me In ternet connection. T o access the In ternet, a computer or V oIP device m ust hav e an IP ad dress.
VO I P IN F O R M AT I O N 1 2 5 When d eploy ing V oIP de vices, it’ s best to have a Static Public IP Addr ess as this prev ent s destinations from beco min g unreachabl e for p eriods of tim e when the IP a ddress changes .
126 T ALKSWIT CH USER GUIDE • U K & I R E L A N D ev en if your IP ad dress chang es. F or example , www .dyndns .org or hn.org or www .no-ip.com. Y ou should con sult with them about h ow t o use th e ir service . The basic idea is that y ou will receive an ad dress like m ynam e .
A P P E N D I X A 1 2 7 If you are havin g pr oblem s with the configur ation or operat ion of T alkSwitch, pl ease check this section. If y ou do n’t fin d the solu tion to y our probl em her e , try checkin g the F AQ section located in th e Support area at our website: ht tp://global.
128 T ALKSWITCH USER GUIDE • UK & IRELAND Tr oubleshooting This section of th e manual is d esign ed to h e lp you quickly r esolv e probl ems with T alkSwitch. The probl ems ar e organized in the f ollo wing manner . 1. Pr oblem s that can occur when in stalling th e configuration softwar e.
A P P E N D I X A 1 2 9 Line 2 an d 3 light s flashing simultan eously: Th ere is a fil e sy stem error . T o fix th e probl em, re boot T alkSwitch. I t will do a fil e sy stem check an d fix an y probl ems en counter ed. If this does not r esolve the pr oblem, con tact y ou r T alkSwitch deal er .
130 T ALKSWITCH USER GUIDE • UK & IRELAND Probl em: I am unable to configur e T alkSwitch usin g a tou ch-ton e phon e and the K eypad Comman ds . Solution: Try th e follo wing solutions , in ord er , until the pr oblem is resolv ed. • T alkSwitch cannot be configured us in g a phon e that is sh aring a line with it.
A P P E N D I X A 1 3 1 Probl em: The A uto A ttendant an swers call s befor e an y of th e extension s ring. This is a probl em for th ose T alkSwitch us ers wh o wish to hav e their Local Extensions ring befor e the A u to A t tendant pick s up incoming calls .
132 T ALKSWITCH USER GUIDE • UK & IRELAND Call Routing with Local Ex tensions and Home Phones (Tra n sf e r a nd I nt e rco m ): Probl em: Caller s are disconnected wh en transferrin g calls from on e extension to a nothe r .
A P P E N D I X A 1 3 3 • Man y fax ma chines/mod ems will ‘tim e out’ or disconnect after 25 seconds, on av era ge , if they have n o t connected with anothe r fax mac hi ne/ mode m .
134 T ALKSWITCH USER GUIDE • UK & IRELAND Probl em: When I try to a ccess voicemail, I hear a bu sy t one . • Check y our ‘Direct Lin e Access’ settin g s on the Local Exten sions scr een und er ‘System Information’ o f the configur ation softw are .
A P P E N D I X A 1 3 5 Example: Y ou hav e 2 T alkSwit ch un it s, 6 line s and 12 emplo yees. Th e 6 lines have th e Hun t/Roll over service from th e phone compan y . Suggested setup: Plug the 4 high est traffi c lines in to unit 1. Also conn ect the 8 high est phon e usa ge emplo yee e xtensions to unit 1.
136 T ALKSWITCH USER GUIDE • UK & IRELAND Probl em: When I call som eone or th ey call m e , voice is only heard in on e direction • The cause of this probl em is usua lly a result of a rou ter being misconfigure d with respec t to port mappin gs.
APPENDIX B 137 The T alkSwit ch is compatibl e with some calling ser vices offer ed by your l ocal telep hon e company . Use of te leph one compan y services may requir e subscription; an d some services may n o t be available – pl ease con sult yo ur local tel e phon e service provi der f or details .
138 T ALKSWIT CH USER GUIDE • UK & IRELAND fax distinctive rin g is detected the syst em can be configur ed to r oute th e call to an e xtension dedi cated to a f ax ma chine .
APPEND IX B 139 Centre x Transfer This is a Centrex service o ffered b y a few teleph one companies, wh ereb y on rel e asing a thr ee-way call the oth er tw o parties con tinue t o be conn ected. If available this feature can be used with th e “Same Line Conn ect” feature of Ta l k S w i t c h .
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A P P E N D I X C 1 4 1 These T ouch-T one Quick Commands can be dial ed from a Local Extension or an outs ide te leph one at the Aut o Atten dant. T o enter Comm and m ode , dial at a Local Extension or at the Aut o Attendan t. If you are r equested to ente r a passw ord, enter t he A dminist rat or passwor d.
142 T ALKSWITCH U SER GUIDE • UK & IRELAND T ouch-tone features dialed from a Local Extension 2xx 980 1 Enter Rem ote ext. (2xx) T urn on “Same Lin e Connect” 2xx 9 <Hunt Gro up> Enter R emote ext.
AP P E N D IX C 1 4 3 1x1-1x8 2x1-2x8 4x0-4x9 Dials in to a l ocal ext. voice mailbo x. Dials in to a r emote ext. voice mailbo x. Dials int o a gener al ext. voice mailbo x. T o transfer a caller t o a mailbox, press ‘r ecall’ to place a call on h ol d, th en 1x1-1x8, 2x1- 2x8, or 4x0-4x9 an d hang up.
144 T ALKSWITCH U SER GUIDE • UK & IRELAND <recall>6 Confer ence Call for 3 parties Press ‘rec all’ to pu t the first call er on hol d, dial anoth er exten sion or external number , then press ‘r ecall’ 6. 60 61/62 T oggles ‘Do Not Disturb’ at th e curr ent e xten- sion.
AP P E N D IX C 1 4 5 T ouch-tone featur es dialed at the Auto At tendant message fr om outside phones Not e: If you have Direct Line A ccess enabled at your Local Exten sion, then you m ust first press ‘r ecall’ befor e usin g most o f the fun ct ions listed.
146 T ALKSWITCH U SER GUIDE • UK & IRELAND 1x1-1x8 2x1-2x8 4x0-4x9 4x0-4x9 Enter Internal v oicemail to leav e a messag e or lis- te n to an an nou nce ment . I f yo u p res s 8 du ri ng t he greetin g, you can a ccess messag es. x r epresen ts the Un it ID nu mber .
AP PE N DI X D 1 47 Product Regulatory Inf ormation T alkSwitch complies with: • EN 60950-1:2001 “Information T echnol ogy Equipmen t - Safety” .
148 T ALKSWIT CH US ER GUIDE • UK & IREL AND T alkSwitch models are inten ded f or use in the follo wing coun tries: F or Declaration of Conformity pl ease contac t local distributor (see: htt p://global.
APPENDIX E 149 T alkSwitch Limited W arr anty T alkSwitch, a division of Cen trepoin t T echnol ogies (“T alkSwitch”) w arrant s to th e original end-user cu stom er (“Cust omer”) that each n .
150 TALKS WITC H USER G UIDE • U K & I RELAND REPRESENT A TI ONS OR CONDITIONS WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, ARISING B Y ST A TUTE, OPERA TION OF LA W , COURSE OF DEALING, USA GE OF TRADE OR OTHERWI SE, WITH RESPECT TO THE PRODUCT .
APPENDIX F 151 PSTN Analogue T ele phone Line I nterface: Extension Interface Line Type Loop Start Line Impedan ce BT SIN 315 for T erminal Impedance [UK] ETSI TBR21 [Irelan d] (option s for 600 oh ms.
152 T ALKSWITCH U SER GUIDE1 • UK & IRELAND System Specification s subject to change Supervisory Signaling Loop Calling Recall Y es Timed Break Re call Caller ID Support all e xtension s Caller ID Al ert LR+DT -AS [UK] RP-AS [Irelan d] Caller ID data V .
APPENDIX G 15 3 T alkSwitch settings and configur ations: In the ev ent o f a power f ailure , your T alkSwitch setting s and configur ations will n ot be l ost. T alkSwitch’s feature setting s (configuration) are stor ed in an EEPROM. An EEPROM is a f orm of n o n-volatil e mem ory .
154 T ALKSWITCH U SER GUIDE • UK & IREL AND T o check the curren t mod e of oper ation, dial at a Local Extension t o enter command m ode, th en enter a passwor d if required.
APPENDIX H 155 T alkSwitch copyright © 2006 – All Rights reserv ed. T alkSwitch is a division of Centr epoint T echnologies Inc. T alkSwitch so ftwar e is protec ted un d er copyright law an d international treaties.
156 TALK SWIT CH USER GUIDE • UK & IRELAND • Redistribution s of sour ce code m ust retain th e abov e copyrigh t notice , this list of con ditions and th e foll owin g disclaimer .
APPENDIX F 1 57 D) Copyright © 1991-2, RSA Data Security , Inc. Created 1991. All rights res e rve d License t o copy and u se this softwar e is gr an ted pro vided that it is id entified as the "RS A Data Security , Inc. MD5 Messa ge-Dig est Alg orithm" in all ma te ri al ment io ni ng o r ref ere nci ng this softwar e or this function.
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GLOSS ARY 15 9 * (Star/A sterisk Sign) The char acter on the bott om lef t of you r to uch -to ne teleph on e ke ypad . # (Hash Sign) The char acter on the bott om ri gh t of you r to uc h- tone teleph on e ke ypad. I t is also commonly called the n umber sign.
1 60 T ALKSWITCH USER GUIDE • UK & IRELAND Busy T one T one u sed t o in dicate tha t the called party is bus y . Call Back A T alkSwitch featur e which, once a ctivated, in structs T alkSwitch t o call you back at a pres et Out-o f-Office tel ephone number .
G L O S S A R Y 1 61 center , accepting in coming calls and r outing th em to the appropriate d evice or person. T o da y’s C TI syst ems, l i ke T alkSwitch, are quite sophisticated and can handl e all sorts o f incoming and outg oing comm unications, inclu ding ph one call s, f axes , and In ternet m e ssag es.
16 2 T ALKSWITCH USER GUIDE • UK & IRELAND rea ch the sam e tel e ph one li ne — such as a second n umber for a fax ma chine . Each Distin ctive Ri ng num b er h as a d i ff e rent ri ngin g c adenc e.
G L O S S A R Y 1 6 3 Keyp ad ( T ele pho ne) The pu sh buttons on a telephon e . Ke y T elephon e System With Ke y T eleph one Sy stems, access to tel ephon e lines and callin g features is con tr olled internally within each teleph one unit. U sers can gain direct access t o telephon e lines , etc .
16 4 T ALKSWITCH USER GUIDE • UK & IRELAND usin g a telephon e Ke ypad an d for call ers being p ut ‘on h old’ . Rec al l Bu tto n Timed br eak recall, used t o ac tiva te featur es Rem ote Extension A teleph one or m obile n umber on the public netw ork, that is setup as a virtual exten sion of the T alkSwitch.
G L O S S A R Y 1 6 5 SIP Session Initiation Prot ocol (SIP). Dev eloped by th e Intern et Engineerin g T ask F orce (IETF), this is a signaling prot ocol design ed to be much mor e simpl e and fl exible than the H.323 pr ot ocol. SIP uses the e xisting Intern et and HTML structur es to pr ovid e V oIP tran smissions .
16 6 T ALKSWITCH USER GUIDE • UK & IRELAND T alkSwitch’ s Rem ote Extensions are virtual extensions . V oicemail (Call An swer) A service pr ovid ed b y T alkSwitch or tel ephon e companies wh ich gives callers the opportunity to leav e a messa ge when y our exten sion or teleph one line is bus y or unanswer e d.
Een belangrijk punt na aankoop van elk apparaat Talkswitch CT.TS005.001101.UK (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Talkswitch CT.TS005.001101.UK heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Talkswitch CT.TS005.001101.UK vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Talkswitch CT.TS005.001101.UK leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Talkswitch CT.TS005.001101.UK krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Talkswitch CT.TS005.001101.UK bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Talkswitch CT.TS005.001101.UK kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Talkswitch CT.TS005.001101.UK . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
