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SpeedT ouch™516 Residential ADSL Gateway User’ s Guide Release R5.3.1.
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SpeedT ouch™ 516 User’ s Guide R5.3.1.
Copyright Copyright ©1999- 2005 THOM SON. All rights res erved. Passing on, and cop ying of this docume nt, use and communicatio n of its contents is n ot permitted withou t written authorization from THOMSON.
Contents E-DOC-CTC-20050429-009 8 v1.0 i Contents About this User’s Guid e ........................... ................... 1 1 Your SpeedTouch™ .... .................................................. 3 1.1 SpeedTouch™ Features ......... ........
Contents E-DOC-CTC-20050429-0098 v1.0 ii 4.1 Navig ation .......... .......... ......... .......... ........... ........ ........... ........... .... 32 4.1.1 Menu .............. ............... .................. ............... ................... .
Contents E-DOC-CTC-20050429-009 8 v1.0 iii 4.6 Home Ne twork . ............ ........... ............. .......... ............. .......... ....... 73 4.6.1 Devices .......................... .................. ............... ................... ......
Contents E-DOC-CTC-20050429-0098 v1.0 iv.
About this User’s Guide E-DOC-CTC-20050429-009 8 v1.0 1 About this User’ s Guide Used Symbols T erminology Generally, the SpeedTouch™516 (i) will be refe rred to as SpeedTouc h™ in this User’s Guide. T ypographical Conventions In interactive inpu t and output, ty ped input is displayed in a bold font and commands are displayed like this .
About this User’s Guide E-DOC-CTC-20050429-0098 v1.0 2.
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-009 8 v1.0 3 1 Y our SpeedT ouch™ Introduction With the Spee dTouch™516(i) Residentia l ADSL Gateway you can surf the Internet at high speed.
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-0098 v1.0 4 1.1 SpeedT ouch™ Features Introduction Your SpeedTouch™ offers you a wide range of outstanding featur es.
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-009 8 v1.0 5 1.1.1 Hardware Specifications Gateway Integrated multi-mode ADSL modem, s upporting: ADSL over POTS for a Spee dTouch™ADSL/POTS varia.
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-0098 v1.0 6 1.1.2 Software Features ADSL compliance If POTS in overlay: G. handshake, Full Rate ADSL, G.dmt, G.lite (splitterless ADSL), ADSL2, RE-ADSL and ADSL2+ If ISDN in overlay: G.handshake, G.
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-009 8 v1.0 7 Management Multi-level user protection, Event logging DHCP server, clien t and relay, DH CP-to-PPP spoofing DNS server, client .
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-0098 v1.0 8 1.2 SpeedT ouch™ LED Behaviour Front panel LEDs The SpeedTouch™ is equipped with a number of LEDs on its fr ont panel, indicating the state of the device during normal operation.
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-009 8 v1.0 9 1.3 How to Access your SpeedT ouch™ Access methods Your SpeedTouch™ is accessibl e in one of following ways: Access Method Can be used to: Web Configure your Sp eedTouch™ via HTTP or HTTPS.
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-0098 v1.0 10 1.3.1 Access via the W eb Inter face Procedure To access the SpeedTouch™ via the web interface: 1 Open a web browser. 2 In the address bar type your Speed Touch ™’s IP address or DNS host name, by default that is ‘http://speed touch.
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-009 8 v1.0 11 1.3.2 Access via CLI Command Line Interface (CLI) You can access the Command Line Interface (CLI) via: A Telnet session This requires that TCP/IP connectivity exists between the host from which the Telnet session is opened and the Sp eedTouch™.
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-0098 v1.0 12 Te l n e t s e s s i o n Proceed as follows: 1 Open a telnet application. 2 Connect to your SpeedTouch™.
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-009 8 v1.0 13 1.3.3 Access via F TP File T ransfer Protocol (F TP) You can access the file system of the SpeedTouch™ via the File Transfer Protocol (FTP), in o rder to: Restore or backup conf iguration files, templates or language packs.
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-0098 v1.0 14 File system access rights On the different directories you have following privileges: Common F TP commands Depending on the access rights you have on a directory, you can use one of following commands: Director y Access rights root NO read/write dl read/write Command.
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-009 8 v1.0 15 FT P f i l e t r a n s f e r To allow correct file transfer s, set the transfer mode to “binary”: At the ftp prompt, type bin and press Enter. Example: Quote site command All the CLI commands can be executed from within an FTP session.
Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-0098 v1.0 16 1.3.4 Remote Assistance Remote access You can make your SpeedTouch accessible from the Internet with regard to remote support. This way, you can allow your helpdesk to access your SpeedTouch™ remotely.
Chapter 2 Local Network Se tup E-DOC-CTC-20050429-009 8 v1.0 17 2 Local Network Setup Ethernet network The Ethernet port on the back panel of your SpeedTo uch™ allows you to connect the SpeedTouch™ to an existing 10 or 100 Base-T Ethernet network or to a computer with installed Ethernet card.
Chapter 2 Local Network Setup E-DOC-CTC-20050429-0098 v1.0 18 Device settings Once you’ve connected a device, you ar e able to personalise its settings: 1 Go to the SpeedTouch™ web pages .
Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050429-009 8 v1.0 19 3 Internet Connectivity Dial-In Clients Introduction For setting up initial Internet connectivit y, using the Home Install Wizard on the Setup CD or the embedded Easy Setup, refe r to the provided Installation and Setup Guide.
Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050429-0098 v1.0 20 Embedded PPP dial-in clients The SpeedTouch™’s embedded PP P dial-in client allows you to establish an Internet connection for computers residi ng on your local network, using only one computer of the network to control the client.
Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050429-009 8 v1.0 21 3.1 SpeedT ouch™ W eb Pages Introduction As the SpeedTouc h™ web page s are controllable from any Operating System with an installed w eb browser, th e method to esta blish PPP sess ions descr ibed below y ou can use on any computer system.
Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050429-0098 v1.0 22 T erminating an Internet session To close an active PPP connection: 1 Go to the SpeedTouch™ Home pag e. 2 Click Disconnect at the appropriate broadband connection. As a result the SpeedTouch™’s embedded PP P dia l-in client will close the Internet connection.
Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050429-009 8 v1.0 23 3.2 IGD Control Agent Introduction MS Windows XP users can easily establis h PPP sessio ns, thanks to MS Windows XP’s Internet Gateway Device (IGD) Dis cover y and Control Client that allo ws you to control the SpeedTouch™ directly from you PC.
Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050429-0098 v1.0 24 Internet connection status As long as the SpeedTouch™’s embedded PPP dial-in client is connected, you are able to ov.
Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050429-009 8 v1.0 25 3.3 MS Windows XP BroadBand Connection Prerequisites To be able to us e the MS Windows XP BroadBand Connectio n, your S.
Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050429-0098 v1.0 26 8 Select whether the connection will be ava ilable to any user or only to yourself: 9 Fill in the Internet acco unt information.
Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050429-009 8 v1.0 27 Star ting a broadband Internet session Proceed as follows: 1 On the Start menu, po int Connect T o and click the name of the connection you’ve created, for example YourISP.
Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050429-0098 v1.0 28 T erminating a broadband Internet session Proceed as follows: 1 On the Start menu, po int Connect T o and click the name of the connection you’ve created, for example YourISP.
Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050429-009 8 v1.0 29 3.4 Mac OS X PPPoE Dial-in Client Prerequisites To be able to us e the MS Windows XP BroadBand Connectio n, your SpeedT.
Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050429-0098 v1.0 30 Star ting a broadband Internet session Proceed as follows: 1 Click the Internet Connect dockling. 2 The following window appears : Make sure Built-in Ethernet is selected in the Configuration list.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 31 4 SpeedT ouch™ W eb Inter face Introduction The SpeedTouch™ comes with embedded HTML pages, providing an interface to the software installed on the device.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 32 4.1 Navigation Navigation components The SpeedTouch™ web interface cons ists of following components: Menu Language Bar .
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 33 4.1.1 Menu Menu items The menu is located on the left side of th e page and consists of the following menu items: SpeedTouch : Provides basic information on the Sp eedTouch™.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 34 4.1.2 Language Bar Language bar The language bar is located under the Speed Touch™ logo and allo ws you to change the language of the SpeedTouch™ web interface. ! The language bar will only be shown if more than one language is available.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 35 4.1.3 Navigation Bar Navigation bar The navigation bar is located on th e top of the page and allows y ou to: View the current user name. Click this name to change your password or switch to another user.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 36 4.1.4 Notification Area Notification area The notification area is located under the N avigation Bar and is used to display: Error messages indicated by a red traffic light. Warnings indicated by an orange traffic light.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 37 4.1.5 T asks Ta s k s To allow a swift configuration of your SpeedTouch™, some p ages may offer you a number of related tasks. These tasks w ill guide you to the page w here you can perform the selected task.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 38 4.2 Home SpeedT ouch™ home page The SpeedTouch™ home page gives you a sh ort overview of all the configurable aspects of the S.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 39 4.3 SpeedT ouch The SpeedT ouch menu The SpeedT ouch menu consists of following item s: Information Configuration E.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 40 4.3.1 Information Information The Information page summarizes important information on yo ur SpeedTouch™.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 41 4.3.2 SpeedT ouch™ Easy Setup Easy Setup Wizard This wizard helps you configure y our SpeedTouch™ Internet co nnection. To configure the SpeedTouch™ using the SpeedTouch™ Easy S etup wizard: 1 On the left menu, cli ck SpeedT ouch .
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 42 4.3.3 Restar t Accessing the Restar t page Proceed as follows: 1 On the left menu, cli ck SpeedT ouch . 2 In the Pick a task... list, click Restart . Restar ting your SpeedT ouch™ Proceed as follows: 1 Click Y es, restart my SpeedT ouch .
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 43 4.3.4 Configuration Over view The Overview page displays the current configuration of y our SpeedTouch™. Detai ls The Details page displays mo re detailed information on the cur rent configuration of your SpeedTouch™.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 44 4.3.5 Backup & Restore Introduction This page allows you to: Save your current configuratio n. Restore a previously saved configuration. Accessing the Backup & Restore page Proceed as follows: 1 On the SpeedT ouch menu, click Configuration.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 45 4.3.6 Reset to Factor y Defaults Introduction This page allows you to re set the SpeedTouc h™ to return to the initial configuration of your SpeedTouch ™. All your changes wil l be deleted.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 46 4.3.7 Event Logs Event Logging The Event Logs page summarizes the latest events recorded on your SpeedTouch™. Recorded Events table The Recorded Events table gives you an overview of the latest event logs that have been recorded since power on.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 47 4.3.8 Update Updating the SpeedT ouch™ system software The Update page allows you to: View System Information. View information on the current System Firmware. Update your SpeedTouch™ from a remote server.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 48 4.4 Broadband Connection The Broadband Connection menu The Broadband Connection menu con sists of following menu items: DSL Co.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 49 4.4.1 Connectivity Check Introduction This page enables you to perform a connectiv ity check on an Internet service of your SpeedTouch™. Accessing the Connectivity Check page Proceed as follows: 1 On the left menu, cli ck Broadband Connecti on.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 50 4.4.2 DSL Connection Over view Click Overview to view brief information on your DSL connection.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 51 4.4.3 Internet Ser vices Internet Ser vices information The Internet Services page displays information on your Internet Connection(s) . To view more detailed information on a specific connection, click the View mo r e.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 52 4.4.4 Internet Ser v ice Settings Accessing the Internet Ser vice Settings page Proceed as follows: 1 On the Broadband Connection menu click Internet Services. 2 Click the View mo re link of the internet service you want to view.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 53 4.5 T oolbox The T oolbox menu The To o l b o x menu consists of following menu items: Remote Assistance : Allows you to make your SpeedTouch™ accessible for remote support.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 54 4.5.1 Remote Assistance Enabling Remote Assistance This page allows you to make your SpeedTouch™ accessible for remote support. To use remote assistance: 1 If needed, type a password in the Password box.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 55 4.5.2 Game & Application Sharing Over view The Overview page summariz es the games and applications o n a particular host on your network, for which the SpeedTouch™ accepts connections coming from the Internet.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 56 4.5.3 Defined Games & Applications Accessing the Defined Games & Applications page Proceed as follows: 1 In the T oolbox menu, click Game & Application Sharing . 2 In the Pick a task.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 57 4.5.4 Game or Application Definition Accessing the Game or Application Definition page Proceed as follows: 1 In the T oolbox menu, click Game & Application Sharing . 2 In the Pick a task.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 58 4.5.5 New Game or Application Accessing the Game or Application Definition Proceed as follows: 1 On the Applications page, click Game & Applica tion Sharing . 2 In the Pick a task.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 59 4.5.6 Parental Control Parental Control The SpeedTouch™ allows you to block/allo w particular web sites: Based on the web site’s URL. Based on the web site’s content.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 60 Deny access to a specific web site Use this feature if: Allow is selected under Action for Unkn own Sites. Block is selected under Acti on for Un known Sites and you want to make an exception on an allow rule .
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 61 Redirecting all web sites Proceed as follows: 1 Type “*” in the Web S i te box. 2 Click Redirect in the Action list . 3 Type the URL of the web site you wa nt to redirect to (for example “mycompany.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 62 4.5.7 W eb Filtering Activation Accessing this page Proceed as follows: 1 On the To o l b o x menu, click Web Site Filtering . 2 In the Pick a task... list, click Activate Web filtering License .
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 63 4.5.8 Content Level Accessing this page Proceed as follows: 1 On the To o l b o x menu, click Web Site Filtering . 2 Click Configure . 3 Click the Edit link of the content level you want to edit.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 64 4.5.9 New Content Level Introduction This page allows you to create a ne w content level. To access this page: 1 On the To o l b o x menu, click Web Site Filtering . 2 In the upper right corner, click Configure .
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 65 Content level activation To activate your new content level: 1 On the To o l b o x menu, click Web Site Filtering . 2 In the upper right corner, click Configure . 3 In the Content L evel list, select your new content level.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 66 4.5.10 Firewall Over view The Overview page summariz es the overall security policy co nfigured on your SpeedTouch™. Configure The Configure page allows you to select the security level of the Sp eedTouch™.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 67 4.5.11 Intrusion Detection Intrusion Detection Your SpeedTouch™ is protecting your networ k against malicious in trusions. This page shows you the intrus ions you are protected against.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 68 4.5.12 Dynamic DNS What is Dynamic DNS The Dynamic DNS service allows you to assign a dynamic DNS host name (e.g. john.dyndns.org) to a broadband connection ev en if it is u sing a dynamic IP address.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 69 4.5.13 User Management Over view The Overview page gives you an overview of the currently configured users and thei r privileges. Clicking the name of a user allows you to edit his user account.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 70 4.5.14 Edit User Accessing the User Edit page Proceed as follows: 1 On the To o l b o x menu, click User Management . 2 Under Local User Data , click on the name of the user you want to edit.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 71 4.5.15 Change Default User Changing the default user This page allows you to ch ange the default user . If users browse to the SpeedTouch™ web pages, they will be au tomatically logged in under this account.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 72 4.5.16 Add User Adding users This page allows you to add a new user . Under User defini tion you can configure: The name of the new user.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 73 4.6 Home Network Home Network Menu This men u consists of following items: Devices Allows you the view/configure the devi ces detected on your local network. Interfaces Allows you to view/configure the in terfaces that are available on the SpeedTouch™.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 74 4.6.1 Devices Over view The Overview page gives yo u an overview of the devices that are currently connected to the SpeedTouch™ network. Click on a device name to get more information on a specific device.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 75 4.6.2 Device Settings Accessing the device settings page Proceed as follows: 1 On the Home Network menu, click Devices . 2 In the Detected Device(s) , click the name of the device you want to view.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 76 4.6.3 Assign Public IP Introduction This page allows you to assign the public IP address of your Internet Connectio n(s) to a specific device on your local network.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 77 4.6.4 Inter faces Interfaces over view This page gives you an overview of the interfaces used on your SpeedTouch™. If you want to know more on the network settings of a spec ific interface, click the name of the interface you want to view.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 78 4.6.5 Inter face Settings Over view The Overview page gives yo u an overview of the current interface settings. Configure The Configure page allows you to: Change the IP address settings of the SpeedTouch™.
Chapter 4 SpeedTouc h™ Web I nterface E-DOC-CTC-20050429-009 8 v1.0 79 4.6.6 DHCP Pool DHCP Pool This page allows yo u to create/change a DHCP pool. Accessing the DHCP Pool page Proceed as follows: 1 On the Home Network menu, click Interfaces . 2 Click on the name of the interface of which you want to change the DHCP pool settings.
Chapter 4 SpeedTouch™ Web Interface E-DOC-CTC-20050429-0098 v1.0 80 The DHCP Pool page Following settings are available for configuration: Interfac e : The SpeedTouch™ interface for wh ich the DHCP pool applies. Start Address : The start IP address of the DHCP server’s ad dress pool.
Chapter 5 Software Upgrade E-DOC-CTC-20050429-009 8 v1.0 81 5 Software Upgrade Introduction This chapter descr ibes how to upgrad e the SpeedTouch™ system s oftware or firmware.
Chapter 5 Software Upgrade E-DOC-CTC-20050429-0098 v1.0 82 5.1 Upgrade Wizard on Setup CD Introduction The procedures desc ribed in this section are valid only in case: You run an MS Windows Operating System or Mac OS X. Your SpeedTouch™ and comp uter are properly conn ected through Ethernet.
Chapter 5 Software Upgrade E-DOC-CTC-20050429-009 8 v1.0 83 Upgrade procedure 1 In the Welcome to the SpeedT ouch Upgrade Wizard windo w, click Next . 2 The SpeedTouch™ Software License Agreement window appears. You must accept before continuing. Click Ye s to accept.
Chapter 5 Software Upgrade E-DOC-CTC-20050429-0098 v1.0 84 6 The following window sh ows the system software version currently active on the SpeedTouch™ as well as one or more system software versions available on the CD: For more information on a found software version, click Firmware Details .
Chapter 6 Troubleshooting E-DOC-CTC-20050429-009 8 v1.0 85 6 T roubleshooting Introduction This chapter suggest solutions for pro blems you may encounter while installin g or configuring your SpeedTouch™. If the suggestions do not resolve the problem, look at the support pages on http :// www.
Chapter 6 Troubleshooting E-DOC-CTC-20050429-0098 v1.0 86 6.1 General SpeedT ouch™ T roubleshooting SpeedT ouch™ does not work If none of the LEDs light up, m ake sure that: The SpeedTouch™ is plugged into a power socket outlet. You are using the correct power supply for your SpeedTouch™ d evice, that is 15V AC.
Chapter 6 Troubleshooting E-DOC-CTC-20050429-009 8 v1.0 87 6.1.1 Ethernet T roubleshooting LAN LED does not light up Make sure that: The LAN cable is securely connected to the 10/100Base-T port. You are using the correct cable type for your Ethernet eq uipment, that is UTP CAT5 with RJ-45 connectors.
Chapter 6 Troubleshooting E-DOC-CTC-20050429-0098 v1.0 88 6.1.2 Upgrade T roubleshooting Introduction While upgrading your SpeedTo uch™ via th e Upgrade Wizard on the Setup CD, you might encounter one of following problems .
Chapter 6 Troubleshooting E-DOC-CTC-20050429-009 8 v1.0 89 6.2 UPnP™ on Windows XP Systems SpeedT ouch™ not detected by UPnP™ or IGD Control Client Check on following: Make sure the UPnP™ and In ternet Gateway Device Control Client Networking components are added to your MS Windows XP system.
Chapter 6 Troubleshooting E-DOC-CTC-20050429-0098 v1.0 90 Adding IGD Discovery and Control Your MS Windows X P system is able to discover and con trol Internet Gateway Devices (IGD), l ike the SpeedTouch™ o n your local network. Therefore it is recommended to add the IGD Discovery and Control client to your system.
Chapter 6 Troubleshooting E-DOC-CTC-20050429-009 8 v1.0 91 6.3 Reset to Factor y Defaults Resetting your SpeedT ouch™ You might consider a reset to factory defaults as described below. You can choose between: Hardware re set Software reset A reset to factor y default settings dele tes the configuration profile settings.
Chapter 6 Troubleshooting E-DOC-CTC-20050429-0098 v1.0 92.
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Need more help? Additional help is available online at www.speedtouch.com © THOMSON 2005. All rights reserved. E-DOC-CT C-20050429-0098 v1.0.
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