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GMAD00350010 04/13 If you need assistance: T echnical support is available on line at T oshiba’ s W eb site at support.toshiba.com . At this W eb site, you will find answers for many commonly asked technical questions plus many downloadable software driv ers, BIOS updates, and other downloads.
2 5.375 x 8.375 ver 2.3 Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
3 5.375 x 8.375 ver 2.3 Critical Applications The computer you have purchased is not designed for any “critical applications. ” “Critical applications” means life s upport sy stems, medical ap.
4 5.375 x 8.375 ver 2.3 This device complies with P art 15 of the FCC Rules. Operation is subject to the following tw o conditions: ❖ This device may not cause harmful interference. ❖ This device must accept an y interferen ce receiv ed, including interference that may cause undesired operatio n.
5 5.375 x 8.375 ver 2.3 Bluetooth ® Wireless T echnology and Y our Health The products with Bluetooth ® wireless technology , like other radio de vices, emit radio frequency electromagnetic ener gy .
6 5.375 x 8.375 ver 2.3 Bluetooth ® and Wire less LAN devices ope rate within the sa me radio frequency range and may interfer e with one another . If you use Bluetooth and Wireless LAN devices simultaneous ly , y ou may occasionally experience a less than optimal network perfor mance or even l ose your network connection.
7 5.375 x 8.375 ver 2.3 ❖ In any other en vironment where the risk of interference to ot her devices or services is perceiv ed or identified as harmful. If you are uncertain of the policy that applies on the use of wireless de vices in a specific or ganization or environment (e.
8 5.375 x 8.375 ver 2.3 Canada – Indust ry Canada (IC) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada. This device complies with RSS 210 of Industry Canada.
9 5.375 x 8.375 ver 2.3 This device is restricted to indoor use due to its op eration in the 5.15 GHz to 5.25 GHz fr equency ran ge. Industr y Canada r equires this pr oduct to be use d indoors for fr equency rang e 5.15 GHz t o 5.25 GHz to reduce the po tential for harmful interference to co-cha nnel Mobile Satellite sy stems.
10 5.375 x 8.375 ver 2.3 The European Union WEEE (W as te from Electrical and Electronic Equipment) Directive Information The European Union WEEE (W aste from Electrical and Electronic Equipment) Dire.
11 5.375 x 8.375 ver 2.3 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Dans le cas d’une utilisation privée, à l’extérieur d’un bâtiment, au- dessus d’un espace public, aucun en registrement n’est nécessaire pour une distance de moins de 300m.
12 5.375 x 8.375 ver 2.3 O: allowed x: forbidden ❖ T o remain in conformance with Euro pean spectrum usage laws for W ireless LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply . The user should use the wireless LAN utility to check the current channel of operation.
13 5.375 x 8.375 ver 2.3 Using this Equipment in Japan In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for se cond generation low-po wer data communicatio n systems such as this equipment ov erlaps that of mobile object identifi cation systems (premises radio station and specified lo w-po wer radio station).
14 5.375 x 8.375 ver 2.3 3 The interference range of this equipment is less than 10m. 4 This equipment uses a frequenc y bandwidth from 2,400 MHz to 2,483.
15 5.375 x 8.375 ver 2.3 Export Administration Regulation This document contains technical data that may be controlled under the U.S. Export Administration Regulations, and ma y be subject to the approv al of the U.S. Department of Commerce prior to export.
16 5.375 x 8.375 ver 2.3 T rademarks Satellite, Satellite Pro, and eco Utility are either register ed trademarks or trademarks of T oshiba Am erica Information Systems, Inc. and/or T oshiba Corporation. Adobe and Photoshop are either registered trademarks or tr ademarks of Adobe Systems Incorporated in the Unite d States and/or other countries.
17 5.375 x 8.375 ver 2.3 Computer Recycling Information As part of a commitment to people and the future, T oshiba promot es the ef ficient use of resources by working to achie ve our zero-waste-to-landf ill goal at all our production sites.
18 5.375 x 8.3 75 ver 2.3 Contents Introduction ................ ................................................................ 24 This guide ...............................................................26 Safety icons ............................
19 Contents 5.375 x 8.3 75 ver 2.3 Seeking additional help .....................................33 Check list .......................................................... 34 Precautions .......................................................34 Important information on your computer’s cooling fan .
20 Contents 5.375 x 8.3 75 ver 2.3 Adjusting the quality of the external display ......69 Customizing your co mputer’s settings ....................69 Caring for your computer ........................................69 Cleaning the computer ........
21 Contents 5.375 x 8.3 75 ver 2.3 Charging the main battery .................................87 Charging the RTC battery .................................. 88 Monitoring battery power .......................................89 Determining remaining battery power .
22 Contents 5.375 x 8.3 75 ver 2.3 Chapter 5: Utilities .............. ...................................................... 112 Desktop Assist ......................................................113 Media & Entertainment ......................
23 Contents 5.375 x 8.3 75 ver 2.3 Disk or storage dr ive problems ............................. 142 Error-checking ................................................142 Optical disc drive problems...................................144 Sound system problems .
24 I n t roduct ion W elcome to the world of powerful, portable, multimedia computing. W ith your T oshiba computer , your work and entertainment can accompan y you where ver you go.
25 Introduction 5.375 x 8.375 ver 2.3 When considering additions to your home office, purchase products that hav e earned the ENERGY ST AR ® for all your equipment needs, which can sav e you mone y , sa ve ener gy , and help protect the climate. Vi s i t http://www .
26 Introd uctio n This guide 5.375 x 8.375 ver 2.3 The product specifications and configuration information are designed for a product Series. Y our particular model may not have all the features and specifications listed or illustrated.
27 Introduction Safety icons 5.375 x 8.375 ver 2.3 Safety icons This manual contains safety inst ructions that must be observed to av oid potential hazards that co uld result in personal injuries, damage to your equipmen t, or loss of data.
28 Introd uctio n Documentation 5.375 x 8.375 ver 2.3 Y our computer’ s features and specifications Certain computer chassis are de signed to accommodate all possible configurations for an entire product Series.
29 Chapter 1 Getting Started This chapter provides tips for us ing your computer ef fecti vely , summarizes how to connect components, and explains what to do the first time you use your computer .
30 Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as ai r conditioner ve nts or heaters.
31 Getting Started Selecting a place to work ❖ A void glare: position the notebook so that light sou rces (lamps or windows) do not shine or reflect directly into your e yes. Place the notebook display away from bright light sources or reduce the light intensity from windows by using blinds.
32 Getting Started Selecting a place to work ❖ Alternati ve k eyboards, such as the s plit curved k eyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is comfortable for you to use. ❖ Don’t rest your wrists on the edge of the ke yboard or on the work surface when typing.
33 Getting Started Selecting a place to work ❖ T ake short, strate gically spaced rest breaks to a void eye strain and body fatigue. For example, stand up and w alk around or stretch for a few minutes ev ery hour . ❖ T aking re gular breaks is especially important if you are working long hours on your comput er or working on a deadline.
34 Getting Started Selecting a place to work For more specif ic recommendations on the safety and comfort of your computer en vironment, custom ers in the United States may visit the United States Department of Labor, Occupational Safety & Health Administration W eb site at: http://www .
35 Getting Started Selecting a place to work Never allow any liquids to spill into any part of your computer , and never expose the computer to rain, water , seawater or m oisture. Exposure to liquid or moisture can cause electric shock or fire, resulting in damage or serious injury .
36 Getting Started Selecting a place to work ❖ Keep the computer and disks aw ay from objects that generate strong magnetic fields, such as lar ge stereo speakers. Information on some disks is stored magnetically . Placing a magnet too close to a disk can erase important files.
37 Getting Started Setting up your computer Setting up your computer TECHNICAL NOTE: Y ou must complete all setup steps up to and including “Setting up your software” on page 41 before adding external or internal components to your computer . These components include, but are not limited to, a mouse, keyboa rd, and printer .
38 Getting Started Connecting to a power so ur ce Always use the TOSHIBA AC adaptor that was provided with your computer , or use AC adaptors sp ecified by TOSHIBA to avoid any risk of fire or other damage to the computer . Use of an incompatible AC adaptor could cause fire or damage to the computer p ossibly resulting in serious injury .
39 Getting Started Connecting to a po wer sour ce 2 Plug the A C adaptor co rd into the DC-IN on the side of the computer . (Sample Illustration) Connectin g the AC adaptor cor d to the computer 3 Connect the power cord/cable to a li ve electrical outlet.
40 Getting Started Char ging the main battery Charging the main batter y The computer battery may not be accessible by the user . Before using the battery to power the computer , you must charge the battery .
41 Getting Started Re gistering your computer with T oshib a Initial setup The W indo ws 8 Startup screen is the firs t screen displayed when you turn on your computer for the first time. F ollo w the on-screen instructions on each screen in order to properly install the operating system and begin using your compu ter .
42 Getting Started T o Shut d own your computer T o Shut down your computer 1 From the Start or Desktop screen, m ov e your pointer to the upper-right corner of the screen or swipe in from the right edge. 2 When the W indo ws ® charms appear , click or touch the Settings ( ) charm.
43 Getting Started T o place your computer in Sleep mode 3 In the lower right of the screen cl ick or touch the Pow er () icon. (Sample Image) Restart 4 Highlight Restart , and then click or touch the Restart op tion. The computer closes all open applications, and restarts the operating system.
44 Getting Started Adding optional external de vices 4 Highlight Sleep , and then click or touch the Sleep option. Sleep mode sav es the current s tat e of the computer to memory so that, when you restart th e computer , you can continue working from where you left off.
45 Getting Started Adding memory (optional) Installing a memory module Memory modules can be installed in the memory mo dule slots on the underside of the computer . Y ou will n eed a small Phillips screwdri v er for this procedure. If the computer has been running recently , the memory module(s) may be hot.
46 Getting Started Adding memo ry (optional) Pressing the power button before shutting down the Windows ® operating system could cause you to lose your work . Make sure the system indicator panel’ s storage drive light and the drive in -use light are off.
47 Getting Started Adding memory (optional) T o locate your memory module slot cover , please refer to your Quick Start document. 8 Using a small Phillips screwdri v er , loosen the capti ve scre w (s) that secure the memory module slot co ver . (Sample Illustration) Removing the memory module slot cover 9 Remove the memory module slot cover .
48 Getting Started Adding memo ry (optional) If your system has the memory modules stacked on top of one another , you must remove the top module first before removing/installing the bottom module. For this model, Slot A is the bottom slot. Slot B is the top slot.
49 Getting Started Adding memory (optional) 15 Once the module’ s connector is fu lly inserted into the socket, press downw ard on the top edge of the module to seat the module into the latches at the sides of the so cket. These latches should “snap” into place securely with the corresponding cutouts in the side of the module.
50 Getting Started Adding memo ry (optional) 18 T urn the com puter right side up. Make sure to remove the soft cloth from the work surface be fore restarting the computer .
51 Getting Started Adding memory (optional) Do not try to remove a memor y module with the computer turned on. Y ou can damage the computer and the memory module. Do not remove the memory module while the computer is in Sleep or Hibernation mode. The computer could hang up the next time you turn it on and data in memory will be lost.
52 Getting Started Adding memo ry (optional) Always mak e sure your compu ter and AC adaptor hav e adequate ventilation and are prote cted from over heating when th e power is turne d on or when an AC adaptor is connected to a power out let (even if y our computer is in Sleep mode).
53 Getting Started Recovering the Internal Stora ge Drive From time to time, Windows ® will display a pop-up that says, “Do you want to allow the following program to make changes to this computer?” This is a security feature to prevent programs or people from doing things on your computer without your permission.
54 Getting Started Recovering the Internal Stor age Drive ❖ During the recovery process your computer must be connected to an external power source via the AC adaptor . ❖ When you restore your system, only the operating system files, applications, and driv ers originally shipped with the computer are restored.
55 Getting Started Recovering the Internal Stora ge Drive field, type Reco very Media Cr eator . In the list that appears, click or touch your selection.
56 Getting Started Recovering the Internal Stor age Drive If you are copying the recovery files to DVDs, be sure to label each DVD in the set sequentially (for example, “1 of 3,” “2 of 3,” etc.), so that you will know in which order to insert the discs during recovery .
57 Getting Started Recovering the Internal Stora ge Drive 3 T urn on yo ur computer while pressing the F12 key on your keyboard. The Boot menu displays. 4 Using the arro w keys, s elect the DV D optio n or the USB Flash option, depending on which type of medi a you are using, and then press the ENTER key .
58 Getting Started Recovering the Internal Stor age Drive 3 Click or touch Change PC Settin gs . The PC settings window appears. (Sample Image) PC settings scr een 4 Click or touch General . 5 Scroll down to “Refresh your PC without af fecting your files, ” and click or touch Get Started .
59 Getting Started Recovering the Internal Stora ge Drive 6 Click or touch the Next b utton to begin. The “Ready to refresh your PC” screen appears. (Sample Image) Ready to r efr esh your PC scr een Y ou will be prompted to refresh your system. 7 Click or touch the Refr esh button.
60 Getting Started Recovering the Internal Stor age Drive 3 Click or touch Change PC Settin gs . The PC settings window appears. (Sample Image) PC settings scr een 4 Click or touch General . 5 Scroll do wn to “Remove ev eryt hing and reinstall Windo ws, ” and click or touch Get Started .
61 Getting Started Recovering the Internal Stora ge Drive 6 Click or touch the Next button. The “Do you want to fully clean your dri v e?” screen appears.
62 Getting Started Recovering the Internal Stor age Drive Selecting the “Fully clean the drive” opt ion may take several hours. Installing drivers and applications The T OSHIB A Applica tion Installer allo ws you to re install the dri vers and applications that were originally bundled with your computer .
63 Getting Started Using the touch pad Using the touch pad Some of the touch pad operations described in this section are only supported in certain applications, and only on certain models.
64 Getting Started Using the touc h pad T o: Do the foll owing: Example: Move the on-s creen pointer Slide your finger across t he touch pad in the direction you want to move the pointer . T o move the pointer a longer distance, slide your finger several times acros s the touch pad in the pr eferred direction.
65 Getting Started Using the touch pad Adjusting touch pad settings While you are typing, the on-screen pointer may seem to move or jump around “by itself” to rando m locations on the screen. The on-screen pointer may also seem to automatically select text, click buttons, and acti v ate other user interface elements.
66 Getting Started Using external display de vices ❖ Adjust the sensitivity of the touch pad, so that it is less responsiv e to accidental light taps and lighter finger pressure. T ouch pad setting options vary by computer model. The touch pad settings are accessible through the Mou se Properties option of the Windows Control Panel.
67 Getting Started Using external display de vices ❖ An HDMI™-compatible television or external display de vice via the HDMI™ Out port* ❖ An external monitor or projector via the RGB (monitor).
68 Getting Started Using external display de vices Y ou can change the display settings by pressing the ( ) + P keys, or by configuring the display properties settings.
69 Getting Started Customizing your computer’ s settings The ( ) + P keys navigate through the options without activating a selection. Press ENTER to activate a selection.
70 Getting Started Caring for your computer Cleaning the computer Keep liquids, including cleaning fluid, out of the computer’ s keyboard, speaker , and other openings. Nev er spray cleaner direc tly onto the computer and/or display . Never use harsh or caustic chemical products to clean the computer .
71 Getting Started Caring for your computer 3 Insert the cable’ s locking end into th e security lock slot on your computer , then engage the locking device.
72 Chapter 2 Learning t he Basics This chapter giv es some computing tips and provides important information about basic features. Computing tips ❖ Sav e your work frequently . Y our work stays in the computer’ s temporary memory until you sav e it to the internal storage drive.
73 Learning the Basics Using the ke yboar d ❖ Back up your files to e xternal media on a regular basis. Label the backup copies clearly and store them in a safe place.
74 Learning the Basics Using the ke yboard (Sample Illustration) 10-ke y ke yboa r d (A vailable on certain models) T o capture a print screen of the entire screen, pre ss the Fn + PRTSC key .
75 Learning the Basics T ouch scr een Special Windows ® keys (Sample Illustration) Special W i ndows ® keys Y our computer’ s ke yboard has one ke y and one b utton that hav e special functions in W indows ® : ❖ Win d ow s ® key —T oggles between the Desktop screen and the last app opened on the Start scr een.
76 Learning the Basics Mouse pr op erties Swipe or slide —T o swipe or slide, quickly move your f inger across the surface of the screen without pa using. For ex ample, swipe your finger to the left from the right edge of the screen to display the W indo ws ® charms.
77 Learning the Basics Starting an app Starting an app T o Start an app on the Start sc reen, move your pointer ov er the appropriate tile and click or touch to open. T o Start an app from the Desktop, move your pointer to the upper- right corner of the screen or swip e in from th e right edge.
78 Learning the Basics Saving your work Saving your work Before you turn off the computer using the Shut down command, sav e your work on the internal stor age driv e, e xternal media, flash media, or optical disc. This is one of the most imp ortant rules of computing.
79 Learning the Basics Using the optical disc drive For optimum DVD and Blu-ray Disc™ performance, it is recommended that you play DVDs and Blu-ray™ Discs while running the computer on AC power . When viewing DVD and Blu-ray Disc™ movies use the DVD or Blu-ray Disc™ player software that came with your computer .
80 Learning the Basics Using the optical disc drive (Sample Image) Sound pr operties window ❖ If you want to use the internal speakers, click the Speakers tab and click Set Default . ❖ Use the arro w keys on your keyboard to na vigate within the Blu-ray Disc™ player console.
81 Learning the Basics Using the optical disc drive Do not press the eject button or turn off the computer while the drive in-use indicator light is glowing. Doing so could damage the dis c or the drive. When the disc tray is open, be careful not to touch the lens or the area around it.
82 Learning the Basics Using the optical disc drive Inserting an optical disc T o insert an optical disc into the dri ve: 1 Make sure the computer is turned on. 2 Make sure the dri v e’ s in-use indicator ligh t is of f. 3 Press the dri ve’ s eject b utton.
83 Learning the Basics Using the optical disc drive Recording optical media Depending on the configuration, your computer may come with an optical disc driv e that allo ws you to: ❖ Play pre-recorded and recorded optical media. ❖ Read/write data and multi-m edia files to recordable optical media.
84 Learning the Basics T oshiba’s online r esources Removing a disc with the computer off T o remo ve a disc with the computer turned off: 1 Insert a slender object, such as a straightene d paper clip, into the manual eject hole. The disc tray sl ides partia lly out of th e driv e.
85 Chapter 3 Mobile Computing This chapter cov ers all aspects of using your computer while trav eling. T oshiba’ s energy-saver design Y our computer en ters a low-po wer suspension mode when it is n ot being used, thereby conserv ing energy and saving money in the process.
86 Mobile Computing Running the computer on battery power Battery Notice Battery life rating is for comparison purposes only , and does no t indicate the battery life t hat will be obtained by any indi vidual user .
87 Mobile Computing Char ging batteries TECHNICAL NOTE: Depending on your system, the R TC battery may only charge while the computer is turned on. Power management Y our computer shi ps with the powe.
88 Mobile Computing Char ging batteries TECHNICAL NOTE: The recharging of the batter y may not occur when your computer is using all of the pow er provided by the AC adaptor to run applications, features , and devices.
89 Mobile Computing Monitoring battery power T o rechar ge the R TC battery , plug th e computer into a li ve electrical outlet and leav e the computer powered on for 24 hours. It is seldom necessary to charge the RTC battery because it charges while the computer is on.
90 Mobile Computing Monitoring battery power HINT : Be careful not to confuse the battery light ( ), the power light ( ), and the power button light. When the power light or power button light flashes amber , it indicates that the system is suspended (using the Windows ® operating system Sleep command).
91 Mobile Computing Monitoring battery power TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaini ng charge frequently if you are working in temperatures below 50 degrees Fahrenheit.
92 Mobile Computing Monitoring battery power 4 Click or touch Change adv anced power settings . The Advanced settings tab of the Po wer Options window appears. 5 Double-click or touch Battery to display the battery options. (Sample Image) Advanced settings tab of P ower Options scr een 6 Configure the alarm settings to suit your needs.
93 Mobile Computing Monitoring battery power These power -sa ving options control the way in which the computer is configured. By using them, y ou can increase the length of time you can use the computer before yo u need to recharge the battery . Microsoft ® has combined these options into preset Power Plans.
94 Mobile Computing Using the eco power plan T o edit a plan or to edit advanced settings, continue to the following steps. 5 Click or touch Chan ge plan settings to choose the plan you want to edit.
95 Mobile Computing Changing the main battery Changing the main batter y This User's Guide covers an entire product series. Certain models may not have an accessible battery . F or models with a non-accessibl e battery read the f ollowing Changing the main battery inf ormation.
96 Mobile Computing Changing the main battery Removing the battery from the computer T o remove the battery: 1 Sav e your work. 2 T urn off the computer , see “T o Shut down your computer” on page 42 . 3 Unplug and remov e any cables connected to the computer , including the A C adaptor .
97 Mobile Computing Changing the main battery If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately . Always dispose of used battery packs in compliance with all applicable laws and regulations.
98 Mobile Computing T aking care of your battery 3 Slide the battery release lo ck to the locked position. (Sample Illustration) Locking the battery r elease lock 4 T urn the com puter right side up. 5 Reconnect any cables that were remov ed in step 3 of “Removing the battery from the computer” on page 96 .
99 Mobile Computing Disposing of your computer Maintaining your batter y Fully discharging your battery pack will allo w better accuracy of the battery meter . T o fully discharge your battery pack: ❖ Periodically , disconnect the computer from a po wer source and operate it on battery power until the battery pack fully discharges.
100 Mobile Computing Disposing of your co mputer Disposing of used batteries F or models with an accessible battery r ead the f ollowing disposal information. The life of a battery pack depends on usage. When the battery pack needs replacing, the main battery light flashes amber shortly after you hav e fully recharged the battery .
101 Mobile Computing T raveling tips T raveling tips The en vironmental precautions listed in “Selecting a place to work” on page 29 , also apply while traveling. ❖ Nev er lea ve your computer on a sunn y ledge or in a place where it could get wet or covered in dust.
102 Chapter 4 Exploring Y our Computer’ s Features In this chap ter , you will explore so me of the special features of your computer . Exploring the Start screen The Start screen is the launching p.
103 Exploring Y our Computer’ s Features Exploring th e Start scr een For detailed information on the new W indows 8 functionality , refer to the W indo ws ® Help and Support.
104 Exploring Y our Computer’ s Features Explorin g the desktop Ti le s T iles can be accessed and launched from the Start screen. T ypical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other a pplications downloaded to your system.
105 Exploring Y our Computer’ s Features Exploring the desktop Y ou may see various icons displayed on your system deskto p, for example: Recycle Bin—Holds files you ha v e deleted. Y ou may be able to retriev e these files until you empty the Recycle Bin.
106 Exploring Y our Computer’ s Features W indows ® St or e T ypical tasks in the notif ication area are Current time, Po wer usage mode, network connecti vity status, and speaker volume. T o acti v ate a specific task, cl ick or touch the appropriate notification area ic on.
107 Exploring Y our Computer’ s Features Setting up for communications Connect to the Internet Wireless connectivity and some features may require you to purchase additional software, external hardware or services. Availability of public wire less LAN access points may be limited.
108 Exploring Y our Computer’ s Features Explor ing audio fe atur es Exploring audio features Y ou can use your computer to record so unds using the computer’ s internal microphones (av ailable on certain models) or an optional external microphone.
109 Exploring Y our Computer’ s Features Using the W eb Camera Before putting on headphones to listen, turn the volume down. Do not set the volume too high when using headphones. Continuous exposure to loud sound can harm your hearing. TECHNICAL NOTE: When using amplified speakers, use speak ers that require an external power source.
110 Exploring Y our Computer’ s Features Using the Memory car d r eader Using the Memory card reader The Memory card reader supports the use of Secure Digital™ (SD™), Mini SD™, Micro SD™, SDHC, SDXC, or MultiMediaCard ® (MMC ® ) media.
111 Exploring Y our Computer’ s Features Using the Memory car d reader Always remove memory media when not in use. Removing memor y media 1 If you are not currently on the Deskto p, choose the Desktop tile on the Start screen, otherwise skip to step 2 .
112 Chapter 5 Utilities Y our computer includes several utilities designed to help you to reconfigure your system to best meet your individual needs. T ogether , these allow you to ascerta in certain system details, set additional options, or change de fault options.
113 Utilities Desktop Assist Desktop Assist The Desktop Assist provides qu ick access to computer functions and allows you to customize a range of computer settin gs. T o access Desktop Assist from the Start screen begin typing Desktop A ssist , or while in the Deskt op screen double-click or touch the Desktop Assist icon.
114 Utilities Desktop Assist Media & Entertainment The features av ailable in this category are: ❖ TOSHIB A Optical Disc Player ❖ Audio Enhancement (S a m pl e I ma ge ) Desktop Assist window .
115 Utilities Desktop Assist T ools & Utilities The features that may be av ailable in this category are: ❖ eco Utility® ❖ Passw ord Utility ❖ System Settings ❖ Function Ke y (Sample Imag.
116 Utilities Desktop Assist Support & Recovery The features that may be av ailable in this category are: ❖ Recov ery Media Creator ❖ Service Station ❖ TOSHIB A Application Installer ❖ Use.
117 Utilities eco Utility ® eco Utility ® The eco Utility ® monitors your power sa vings from using the eco power plan by tracking real-time power consumption and accumulated savings o ver time.
118 Utilities P asswor d Utility Password Utility Setting a password lets you walk away from your computer while providing additional protection for your files. When you set a password, you must enter the password before you can wo rk on your computer again.
119 Utilities P asswor d Utility (Sample Image) Supervisor P asswor d tab 4 Click or touch Supervisor Password . 5 Click or touch Set . 6 Enter your pas sword, and then enter it again to v erify . 7 Click or touch Set . Under User Policy , this option may or may not ask for password verification.
120 Utilities P asswor d Utility 7 Click or touch Delete . 8 Enter the password, and then click or touch V erify . 9 Click or touch OK to e xit. Using a user password A user password provides po w er-on password protection.
121 Utilities P asswor d Utility 8 Click or touch OK to sa ve your password as a te xt f ile. 9 Click or touch Sa ve . 10 Click or touch OK . Deleting a user password T o cancel the power -on password.
122 Utilities System Settings System Settings System Settings is the TOSHIB A configuration management tool av ailable through the Windo ws ® operating system. T o access it: 1 T o access System Settings from the Start screen begin typing System Settin gs , or while in the Desktop screen double-click or touch the Desktop Assist icon.
123 Utilities Sleep Utilities ❖ General —Allows you to vie w the current BIOS version or change certain settings back to their default values ❖ Ke y b o a r d —Allows you to access the w ake-o.
124 Utilities Sleep Utilities ❖ When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF . USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports.
125 Utilities Sleep Utilities Enabling/Disabling USB Sleep and Charge This utility can b e used to enable or disable the US B Sleep and Charge function. T o enable this function, select Enable . T o disable this function, toggle the Enable button to the Disabled position.
126 Utilities Sleep Utilities Sleep and Music Y our T oshiba computer may be equipped with the “Sleep and Music” feature that allo ws you to listen to music stored on a portable audio device using the speakers of your computer , ev en when the computer is powered OFF .
127 Utilities Function K e y Function Key T urns noti fications for the touch pad status ON/OFF . (Sample Image) Function K e y The Function option is disabled by default.
128 Utilities Recovery Media Cr eator Recover y Media Creator The Recov ery Media Creator utility enable s you to create recovery media that can be used to return y our system to it s out-of-bo x state, if necessary . For detailed information on using the utili ty to create recov ery media, see “Creating recovery media” on page 54 .
129 Utilities TOSHIB A Application Installer TOSHIBA Application Installer The TOSHIB A Ap plication Install er allows you to reinstall the dri vers and applications that were originally bundled with your computer .
130 Chapter 6 If Somet hing G oes W r o ng Some problems you may encounter when using your computer are relativ ely easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself.
131 If Something Goes Wrong Pr oblems wh en you turn on the computer T o close a program that has stopped responding: 1 Press Ctrl , Alt , and Del simultaneously (once), and then click or touch T ask Manager .
132 If Something Goes Wrong Pr ob lems when you turn on the computer Always sa v e your data ev en when you are using Sleep mode. If your battery fully discharges, information that has not been sav ed will be lost.
133 If Something Goes Wrong The W indows ® operating system is not working The battery light is blinking when the computer is on. If the battery light is blinking when the comp uter is on, this indicates a power mismatch. Do the follo wing: 1 Check the OUTPUT specifications on the A C adaptor (for example, DC 19V – 3.
134 If Something Goes Wrong The W indows ® oper ating system is not working 2 Press the Powe r button in the lower right corner of your screen. 3 Click or touch the Restart option from the menu.
135 If Something Goes Wrong The W indows ® operating system is not working Command Prompt The command prompt is a very po werful tool for adv anced users.
136 If Something Goes Wrong The W indows ® oper ating system is not working Internet problems My Internet connection is v ery slow . Many f actors contribute to the speed with which you can surf the Internet.
137 If Something Goes Wrong F ixing a pr oblem with Device Manag er Fixing a problem with Device Manager Device Manager pro vides a way to check and change the configuration of a de vice. Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable.
138 If Something Goes Wrong Memory pr oblems Memory problems Incorrectly connected or faulty memory modu les may cause errors that seem to be hardware or ev en software related.
139 If Something Goes Wrong P ower and the batteries Power and the batteries The computer battery may not be accessible by the user . Y our computer receiv e s its po wer through the AC adaptor and po wer cord/cable or from the system batteries (battery and real-time clock (R TC) battery).
140 If Something Goes Wrong K e yboar d pr oblems The battery appears not to power the computer f or as long as it usually does. If you frequently repeat shallow char ge and di scha r ge, the battery meter may become in accurate. Let the battery disch arge completely , then try char ging it again.
141 If Something Goes Wrong Display pr oblems If you are using th e built-in screen, make sure the display priority is not set for an external monitor . T o do this, press F4 . If this does not correct the problem, press F4 again to return the display prior ity to its previous setting.
142 If Something Goes Wrong Disk or storag e drive pr oblems ❖ Project to a second screen ❖ Adjust ClearT ype text 4 Click or touch OK . The display mode is set to Simultaneous and the exter nal display de vice does not work . Make sure the e xternal mo nitor is capable of displaying at resolutions of 800 x 600 or higher .
143 If Something Goes Wrong Disk or storag e drive pr oblems 2 Click or touch Computer from the list that appears. (Sample Image) Sear ch r esults for “computer” 3 Right-click or touch the d ri ve you wish to check. (Sample Image) Clicking on or touching the drive 4 In the pop-up menu, click or touch Properties .
144 If Something Goes Wrong Optical disc drive pr oblems Y our hard disk seems v ery slow . If you hav e been using your computer for a long ti me, your files may hav e become fragmented . Run Disk Defragmenter . T o do this: 1 Mov e your pointer to the up per-right corner of the screen or swipe in from the right edge.
145 If Something Goes Wrong Optical disc drive pr oblems Y ou press the disc eject b utton, but the driv e tray does not slide out. Make sure the computer is connect ed to a po wer source and turned on. The optical disc dri ve eject mechani sm requires po wer to operate.
146 If Something Goes Wrong Optical disc drive pr oblems Blu-ray Disc™ player T echnology . (available on ce rtain models) Compatibility and/or performance issues are possible. Certain interactive features may not be supported due to compatibility , network settings or other conditions.
147 If Something Goes Wrong Sound system pr oblems Sound system problems No sound is coming from the computer’ s speakers. Adjust the volume control. T ry pressing the F11 key to see if v olume mute is disabled. Check that the volume control on the computer is turned up.
148 If Something Goes Wrong W ir eless networking pr oblems The printer will not print wh at y ou see on the scr een. Many programs display information on the screen di ff erently from the way they print it. See if your program has a print previe w mode.
149 If Something Goes Wrong D VD Blu-ra y Disc™ operating pr oblems helpful if you should confer with a support technician at a later time. T o enable or disable wireless communication, use the F12 key . For more information see “TOSHIBA Function Keys” on page 159 .
150 If Something Goes Wrong Develop good computing habits 5 From the Start screen, type Computer . Click Computer from the list that appears. The optical disc dri ve should appear in the list. 6 See “Checking device properties” on page 137 for instru ctions on using Device Manager to vie w the optical disc dri ve properties.
151 If Something Goes Wrong Develop good computing habits On a regular basis, back up the inf ormation stor ed on y our internal sto rage drive. Use W indo ws ® to back up f iles, or the en tire computer , to an optical disc, or external hard disk.
152 If Something Goes Wrong Develop good computing habits Saving system configuration with restore points The System Restore feature of the Windo ws ® operating system quickly creates restore points - ‘snapshots’ of your Windo ws ® operating system configuration - and saves them for later recall.
153 If Something Goes Wrong Develop good computing habits 3 In the left pane, click or touch System Protection . The System Protecti on tab of th e System Properties window appears. 4 Click or touch System Restor e... 5 Click or touch Next . 6 Click or touch the Restore point you want to use then click or touch Next .
154 If Something Goes Wrong Develop good computing habits Follo w these steps to back up y our computer or files to optical discs, or a storage driv e: Y ou cannot back up the computer while running on battery power . Connect the AC adaptor before continuing.
155 If Something Goes Wrong Develop good computing habits ❖ Restart the W indows ® operating system. Alw ays restart the W indo ws ® operating system after each installation, e ven if the installation utility does not prompt you to do so.
156 If Something Goes Wrong If you need further assistance ❖ If you are attempting to charge a de vice wi thout an A C adaptor connected to the computer , the computer's battery power may be below the limit specif ied in the TOSHIB A Sleep utility or the battery may be depleted.
157 If Something Goes Wrong Other T o shiba Internet W eb sites Contacting T oshiba T oshiba’ s T echnical Support Web site For technical support, or to stay current on the most recent softw are and hardware options for your computer, and for other product information, be sure to regularly check the T oshiba W eb site at support.
158 If Something Goes Wrong T oshiba’s worldwide of f ices For more information on additional T oshiba worldwid e locations, please visit: www .toshiba.
159 5.375 x 8.375 ver 2.3 Appendix A TOSHIBA Function Keys TOS HIB A Functio n key s prov ide a quick way to mo dify selected system functions and to launch applications.
160 TOSHIBA Function Keys Functions 5.375 x 8.375 ver 2.3 Help file Display brightness This TO SH IBA Funct ion key displays the help file. This TO S H IBA Function ke y decreases the screen brightness. This TO S H IBA Function key increases the screen brightness.
161 TOSHIBA Function Keys Functions 5.375 x 8.375 ver 2.3 Output (Display switch) This TO S H IBA Function key cycles through the display options and highl ights the av ailable options. ( On l y t h e f i r s t option is av ailable when you do not hav e an external monitor attached.
162 TOSHIBA Function Keys Functions 5.375 x 8.375 ver 2.3 Disabling or enabling the touch pad Media buttons This TO S H IBA Function key enables/disables the touch pad. T o enable/disable the touch pad press F5 . For more information on using t he touch pad, see “Using the touch pad” on page 63 .
163 TOSHIBA Function Keys Functions 5.375 x 8.375 ver 2.3 Volume Mute Disabling or enabling wireless devices Keyboard Function keys Zoom (Display resolution) This TO S H I BA Function key enables/disables volume mute. When volume mute is enabled, n o sound will come from the speakers or headphones.
164 5.375 x 8.375 ver 2.3 Appendix B P o wer Cord/Cable C o nnector s Y our computer shi ps w ith the correct power su pply for the co untry of purchase. This appendix shows the shapes of the typical A C po wer cord/cable connectors fo r v arious parts of the world.
165 Glossar y TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer . Acronyms The follo wing acronyms may app ear in this User’ s Guide.
166 Glossary DPI Dots Per Inch DV D Digital V ersatile (o r V ideo) Disc DV D - R O M Dig ital V ersatile (or V ideo) Disc Read-Only Memory eSA T A external Serial Adva nced T echnology Attachment FAT.
Glossary 167 RT C Real-T ime Clock SD Secure Digital SDRAM Synchronous Dynamic Random Access Memory SSD Solid State Driv e TFT Thin Film Transistor USB Univ ersal Serial Bus URL Uniform Resource Locator WA N W ide Area Network www W orld W ide W eb Te r m s The follo wing terms may appear in this User’ s Guide.
168 Glossary B backup —A copy of a f ile, usually on a remov able disk, kept in case the original file is lost or damaged. Basic Input/Outpu t System (BIOS) —See BIOS. baud rate —The speed at which a communication de vice, such as a printer or modem , transmits in formation.
Glossary 169 C cache —A section of very fast memory in which frequently used information is duplicated for qu ick access. Accessing data from cache is faster than accessing it from the computer’ s main memory . See also CPU ca che, L1 c ach e, L2 ca che.
170 Glossary CPU —See Central Pr ocessing Unit (CPU). CPU cache —A section of very fast memory residing between the CPU and the computer’ s main m emory that temporarily stores data and instructions the CPU will need to ex ecute commands and programs.
Glossary 171 disk drive —The de vice that reads and writes information and programs on e x t e r n al m e d i a or hard disk. It rotate s the disk at high speed past one or more read/write heads. document —Any file created with an appl ication and, if saved to disk, gi ven a name by which it can be retrie ved.
172 Glossary F fil e —A collection of related in formation, saved on disk with a un ique name. A file may be a program, inform ation used by a program, or a document. See also docum ent. File Allocation T able (F A T) —The section of a s t o r a ge d r iv e that keeps track of the location of stored files.
Glossary 173 hardware —Th e physical components of a computer system. Compare softwar e. H D M I ( High-Def inition Multimedia Interface) —A n interface used to transmit high quality audio and video signal via a single cable in digital format, providing better picture quality than anal og signal.
174 Glossary LAN (Local Area Network) —A group of com puters or other devices dispersed over a relati vely li mited area and connected by a communications link that enables any de vice to interact with any other on the network.
Glossary 175 multi-function drive —A DVD dri ve that can r ead and write to CD and DV D m e d i a . multimedia —A combinat ion of two or more media, such as sound, animation, and video in a comp uter program or presentation. Musical Instrument Digital Interface —See MIDI .
176 Glossary pixel —Short for “picture element. ” The smallest dot that can be produced on a screen or printer . Plug and Play —Generally , refers to t he computer’ s ability to automatically configure itself to work with periph eral devices.
Glossary 177 res o lu t io n —A measure of the sharpness of the images that can be produced by a printer or displayed on a screen. For a printer , resolution is expressed in dots per inch (dpi). For a screen, it is expressed as the number of pixe ls a v ailable horizontally and vertically .
178 Glossary Start screen —Displays the ne w W indows ® operating system look and feel. Suspend —A feature of some Windo ws ® operating systems that allows you to turn off the computer without exiting yo ur open applications and to continue from where you left off when you turn the computer on again.
Glossary 179 W We b —See W orld W ide W eb . Wi- F i ® —A re gistered trademark term of the W i-Fi Alliance that stands for W ireless Fidelity , and is anot her term for the communication protocol to permit an Ethernet connect ion using wireless communication components.
180 Index A A C adaptor 37 AC p ow e r 87 A C po wer light 37 accessing network 107 adding memory check total memor y 52 memory (optional) 44 optional external devices 44 adequate ventilation cooling .
181 Index running computer on battery power 85 safety precautions 98 setting notifications 91 taking care of 98 battery indicator light 90 BIOS Setup see System Settings Blu-ray Disc™ using 79 but t.
182 Index display output settings 68 display , ex ternal adjusting 69 disposal information 17 disposing of used batteries 100 disposing of your computer 99 documentation 28 DV D removing with computer.
183 Index W eb Camera light 109 Licenses 16 lock computer , using 70 M maintaining your battery 99 manual eject hole optical disc driv e 81 media control buttons mute button 81 next track button 81 pl.
184 Index setting 118 setting a supervisor 118 setting a user 120 supervisor password 118 user password 118 utility 118 port HDMI™ 67 power connecting cable to A C adaptor 38 cord/cable 39 cord/cabl.
185 Index software 41 work en vironm ent 29 settings customize computer settings 69 display output 68 Shut down computer 42 , 43 , 46 , 138 icon 42 , 43 , 46 , 138 Sleep mode 43 Sleep Utilities 123 so.
186 Index online content, Blu-ray Disc™ 145 on-screen eject button 145 optical disc driv e 144 power and batteries 139 printer 147 restore points 152 screen does not look correct/ flickers 141 slow .
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