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GMAD00338012 12/12 If you need assistance: ❖ T echnical support is av ailable on line at T oshiba’ s W eb site at support.toshiba.com At this W eb site, you will find answers for many commonly asked technical questions plus many downloadable software driv ers, BIOS updates, and other downloads.
2 5.375 x 8.375 ver 2.3 Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
3 5.375 x 8.375 ver 2.3 Critical Applications The computer you have purchased is not designed for any “critical applications. ” “Critical applications” means life s upport sy stems, medical ap.
4 5.375 x 8.375 ver 2.3 This device complies with P art 15 of the FCC Rules. Operation is subject to the following tw o conditions: ❖ This device may not cause harmful interference. ❖ This device must accept an y interferen ce receiv ed, including interference that may cause undesired operatio n.
5 5.375 x 8.375 ver 2.3 Radio Frequency Interference Requirements This device is restricted to indoor use due to its op eration in the 5.15 GHz to 5.25 GHz freq uency rang e. FCC requires t his produc t to be used ind oors for frequency ra nge 5.15 GHz to 5.
6 5.375 x 8.375 ver 2.3 Exposure to Radi o Frequency Radia tion The radiated output power of the TO SHIBA W ireless LAN Mini PCI Card is far below the FCC radio f requency ex posure limits.
7 5.375 x 8.375 ver 2.3 This device is restricted to indoor use due to its op eration in the 5.15 GHz to 5.25 GHz fr equency range . Industr y Canada req uires this prod uct to be used indoors for fr equency rang e 5.15 GHz to 5.25 GHz to re duce the poten tial for harmful interference to co-cha nnel Mobile Satellite sy stems.
8 5.375 x 8.375 ver 2.3 chemical symbols for lead (Pb), mercur y (Hg) and/or cadmiu m (Cd) will appear below the crossed out wheeled bin symbol on the battery . In the European Union, thes e symbols indicate that when the last end user wishes to discard this product, it must be sent to appropriate facilities for recov ery and recycling.
9 5.375 x 8.375 ver 2.3 Lo w power radio frequenc y electric machin ery shall resist against interference from legal communications or from industrial, scientific and medical radio emission electric machinery . Using this Equipment in Japan In Japan, the frequency bandwi dth of 2,400 MHz to 2,483.
10 5.375 x 8.375 ver 2.3 The indication sho wn belo w appears on this equipment. 1 2.4: This equipment uses a frequency of 2.4 GHz. 2 FH: This equipment uses FH-SS modulation. 3 The interference range of this equipment is less than 10m. 4 This equipment uses a frequenc y bandwidth from 2,400 MHz to 2,483.
11 5.375 x 8.375 ver 2.3 Europe - Restrictions for us e of 2.4 GHz Frequencies in European Community Countries België/ Belgique: For pri v ate usage outside buildings acr oss public grounds over less than 300m no special reg istration with IB PT/BIPT is required.
12 5.375 x 8.375 ver 2.3 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries O: allowed x: forbidden ❖ T o remain in conformance with Euro pean spectrum usage laws for W ireless LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply .
13 5.375 x 8.375 ver 2.3 Bluetooth ® Wireless T echnolo gy Interoperability Bluetooth ® Cards from TOSHIB A are designed to be interoperable with any product with Bluetooth wireless technology that .
14 5.375 x 8.375 ver 2.3 Because products with Bluetooth wireless technology operate within the guidelines found in radio frequen cy safety standards and recommendations, TOSHIB A believes Bluetooth wireless technology is saf e for use by consumers.
15 5.375 x 8.375 ver 2.3 Copyright This guide is copyrighted by T oshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced i n any form without the prior written permission of T oshiba.
16 5.375 x 8.375 ver 2.3 T rademarks Porté gé and eco Utility are either register ed trademarks or tr ademarks of T oshiba America Information Systems, In c. and/or T oshiba Corporation . Adobe and Photoshop are either registered trademarks or tr ademarks of Adobe Systems Incorporated in the Unite d States and/or other countries.
17 5.375 x 8.375 ver 2.3 Computer Recycling Information As part of a commitment to people and the future, T oshiba promot es the ef ficient use of resources by working to achie ve our zero-waste-to-landf ill goal at all our production sites.
18 5.375 x 8.375 v er 2.3 Contents Introduction ................ ................................................................ 24 This guide ...............................................................26 Safety icons ............................
19 Contents 5.375 x 8.375 v er 2.3 Check list .......................................................... 34 Precautions .......................................................34 Important information on your computer’s cooling fan ..................
20 Contents 5.375 x 8.375 v er 2.3 Caring for your computer ........................................63 Cleaning the computer ......................................63 Moving the computer ........................................63 Using a computer lock .
21 Contents 5.375 x 8.375 v er 2.3 Chapter 4: Exploring Y our Co mputer’ s Features ..................... 83 Exploring the Start screen .......................................83 Charms .............................................................84 Tiles .
22 Contents 5.375 x 8.375 v er 2.3 Service Station ......................................................111 Trusted Platform Module (TPM) ...........................112 TOSHIBA Application Installer ...............................113 Fingerprint Utility .
23 Contents 5.375 x 8.375 v er 2.3 Toshiba’s worldwide offices ..................................141 Appendix A: TOSHIBA Functi on Keys .............. ...................... 143 Functions .............................................................
24 I n t roduct ion W elcome to the world of powerful, portable, multimedia computing. W ith your T oshiba computer , your work and entertainment can accompan y you where ver you go.
25 Introduction 5.375 x 8.375 ver 2.3 When considering additions to your home office, purchase products that hav e earned the ENERGY ST AR ® for al l your equipment needs, which can sav e you mone y , sa ve ener gy , and help protect the climate. Vi s i t http://www .
26 Introd uctio n This guide 5.375 x 8.375 ver 2.3 The product specifications and configuration information are designed for a product Series. Y our particular model may not have all the features and specifications listed or illustrated.
27 Introduction Safety icons 5.375 x 8.375 ver 2.3 Safety icons This manual contains safety inst ructions that must be observed to av oid potential hazards that c o uld result in personal injuries, damage to your equipmen t, or loss of data.
28 Introd uctio n Other documentation 5.375 x 8.375 ver 2.3 Y our computer’ s features and specifications Certain computer chassis are de signed to accommodate all possible configurations for an entire product Series.
29 Chapter 1 Getting Started This chapter provides tips for us ing your computer ef fecti v ely , summarizes how to connect components, and explains what to do the first time you use your computer .
30 Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as ai r conditioner vent s or heaters.
31 Getting Started Selecting a place to work ❖ A void glare: position the notebook so that light sources (lam ps or windows) do not shine or reflect directly into your eyes. Place the notebook display away from bright light sources or reduce the light inten sity from windows by using blinds.
32 Getting Started Selecting a place to work ❖ Alternati ve k eyboards, such as the split curved k eyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is comfortable for you to use. ❖ Don’t rest your wrists on the edge of the ke yboard or on the work surface when typing.
33 Getting Started Selecting a place to work ❖ T ake short, strate gically spaced rest breaks to a void eye strain and body fatigue. For e xample, stand up and walk around or stretch for a few minutes ev ery hour . ❖ T aking regular breaks is especially important if you are working long hours on your comput er or working on a deadline.
34 Getting Started Selecting a place to work For more specif ic recommendations on the safety and comfort of your computer en vironment, custom ers in the United States may visit the United States Department of Labor, Occupational Safety & Health Administration W eb site at: osha.
35 Getting Started Selecting a place to work Never allow any liquids to spill into any part of your computer , and never expose the computer to rain, water , seawater or moisture. Exposure to liquid or moisture can cause electric shock or fire, resulting in damage or serious injury .
36 Getting Started Selecting a place to work Handle discs carefully . Avoid touching the surface of the disc. Gras p it by its center hole and edge. If you handle the disc incorrectly , you could damage the disc and possibly lose data. ❖ Scan all ne w files for viruses .
37 Getting Started Setting up your computer Setting up your computer TECHNICAL NOTE: Y ou must complete all setup steps up to and including “Setting up your software” on page 41 before a dding external or internal components to your computer . These components include, but are not limited to, a mouse, keyboa rd, printer , and memory .
38 Getting Started Connecting to a power so ur ce Always use the TOSHIBA AC adaptor that was provided with your computer , or use AC adaptors sp ecified by TOSHIBA to avoid any risk of fire or other damage to the computer . Use of an incompatible AC adaptor could cause fire or damage to the c omputer possibly resulting in serious injury .
39 Getting Started Connecting to a po wer sour ce 2 Plug the A C adaptor co rd int o the DC-IN on the back of the computer . (Sample Illustration) Connectin g the AC adaptor cor d to the computer 3 Connect the po wer cord/cable to a li ve electrical outlet.
40 Getting Started Char ging the main battery Charging the main batter y The computer’ s batter y is not accessible by the user . Before using the battery to power the computer , you must charge the battery .
41 Getting Started Re gistering your computer with T oshiba When you turn on the computer for the first time, do not turn off the power again until the operating system has loaded completely . Initial setup The W indo ws 8 Startup screen is the first screen displayed when you turn on your computer for the first time.
42 Getting Started T o Shut down your computer T o register online, you must be connect ed to the Internet. T o Shut down your computer 1 From the St art or Desk top scr een, m ov e your poi nter over the upper or lower right co rner of the screen. 2 When the W indo ws ® Charms appear , click the Settings () Charm.
43 Getting Started T o place your computer in Sleep mode 3 In the lo wer right of the screen click the Pow e r ( ) icon. (Sample Image) Restart 4 Highlight Restart , and then click the Restart option. The computer closes all open applications, and restarts the operating system.
44 Getting Started Adding optional external de vices Adding optional external devices Before adding external devices or memory , T oshiba recommends setting up your software.
45 Getting Started Recovering the Internal Stora ge Drive A recov ery image of your computer is stored on the internal storage dri ve, and the image can be restored by running the recov ery utilities directly f rom your internal storage dri ve as described in the sections below .
46 Getting Started Recovering the Internal Stor ag e Drive Creating recovery media T o purchase an optional external writable optica l disc drive for creating recovery DVDs, please visit the T oshiba W eb site at accessories.toshiba.com It is strongly recommended that you create recovery media.
47 Getting Started Recovering the Internal Stora ge Drive The TOSHIB A Recovery Media Creator dialog box displays. (Sample Image) T OSHIB A Recovery Media Cr eator dialog box 2 Select DVD or USB Flash from the drop-down list, depending on the type of external media you want to use.
48 Getting Started Recovering the Internal Stor ag e Drive 5 Click the Create b utton in the TOSHIB A Recovery Media Creator utility dialog box. 6 Follo w the on-screen prompts to complete the cop y process.
49 Getting Started Recovering the Internal Stora ge Drive 2 Do one of the following: ❖ If your recov ery f iles are on D VDs, insert the f irst reco very D VD into your optional external writable optical disc dri ve.
50 Getting Started Recovering the Internal Stor ag e Drive Y ou can recover the f actory default software (refresh your PC), while the computer will attempt to back up your data usi ng the utilities stored on y our comp uter’ s internal storage drive: TECHNICAL NOTE: Y our data will be copied into the backup folder .
51 Getting Started Recovering the Internal Stora ge Drive 5 Scroll down to “Refresh your PC without af fecting your files, ” and click Get Started . The “Refresh your PC” screen appears. (Sample Image) Refr esh your PC scr een T oshiba does not guarantee successful data back up.
52 Getting Started Recovering the Internal Stor ag e Drive 8 Y our system will restart. The “Refreshing your PC” windo w appears. When the process is complete your system will reboot y our W indo ws ® operating system. Reset your PC The recovery process deletes information stored on the internal storage drive.
53 Getting Started Recovering the Internal Stora ge Drive 5 Scroll do wn to “Remove ev eryt hing and reinstall Wi ndows, ” and click Get Started . The “Reset your PC” screen appears. (Sample Image) Reset your PC scr een 6 Click the Next button.
54 Getting Started Recovering the Internal Stor ag e Drive The “Ready to reset your PC” screen appears. (Sample Image) Ready to r eset your PC screen 8 Click the Reset b utton. The “Resetting your PC” window a ppears. When the process is complete your system will reboot you r W indo ws ® operating system.
55 Getting Started Using the touch pad (Sample Image) Installing drivers and applications 2 Click Next . 3 Click the item you want to install. 4 Click Install .
56 Getting Started Using the touc h pad ❖ Zoom out to see more information at once (Sample Illustration) The touch pad and associated control b uttons Refer to the table belo w for speci f ic instructions on perform ing each operation.
57 Getting Started Using the touch pad Open or activate an item 1 Move the pointer to the item you want to open/activate. 2 Do one of the following: ❖ T ap the touch pad twice in rapid succession OR.
58 Getting Started Using the touc h pad Adjusting touch pad settings While you are typing, the on-screen pointer may seem to move or jump around “by itself” to rando m locations on the screen. The on-screen pointer may also seem to automatically select text, click buttons, and acti v ate other user interface elements.
59 Getting Started Connecting an external de vice Disabling or enabling the touch pad The touch pad is enab led by default. T o enable/disable t he touch pad, do one of the following: ❖ Press the touch pad ON/OFF ( ) button. (A v ailable on certain models.
60 Getting Started Using external display de vices 3 Connect the device ’ s power cable to a li ve electrical outlet (if applicable). 4 T urn on the external device (if applicable).
61 Getting Started Using external display de vices 3 Connect the device’ s po wer cable to a li ve electrical outlet. 4 T urn on th e external de vice. Y our computer will autom atically detect the external display device. T o locate your RGB port, please re fer to your Quick Start document.
62 Getting Started Customizing your comp uter’ s settings (Sample Image) Display options window The ( ) + P keys navigate through the options without activating a selection. Press ENTER to activate a selection. Y ou may also use the F4 key , and then press ENTER to activate a selection.
63 Getting Started Caring for your computer Y ou may also wish to customize your power usage settings. F or more information, see “Po wer Plans” on page 78 . There are additional custom settin gs you can choose. See “Utilities” on page 93 . Caring for your computer This section giv es tips on cleaning and moving your computer .
64 Getting Started Caring for your computer Using a computer lock Y ou may want to secure your comput er to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.
65 Chapter 2 Learning t he Basics This chapter giv es some computing tips and provides important information about basic features. Computing tips ❖ Sav e your work frequently . Y our work stays in the computer’ s temporary memo ry until you sav e it to the internal storage driv e.
66 Learning the Basics Using the ke yboard ❖ Use Error-checking and Disk Defr agmenter re gularly to check and optimize disk space a nd improv e performance. ❖ Scan all ne w files for viruses . This precaution is especially impor tant for f iles you recei ve via external media, email, or do wnload from the Internet.
67 Learning the Basics Using the ke yboar d Ctrl, Fn, and Alt keys (Sample Illustration) Ctrl, Fn, and Alt keys The Ctrl , Fn , and Alt keys do dif ferent things depending on the application you are using. For more information, see your application documentatio n.
68 Learning the Basics Mouse pr op erties Mouse properties Mouse properties allow you to ch ange your pointin g device or mouse settings. T o access Mouse properties: 1 Mov e your pointer over the upper or lower right corner of the screen.
69 Learning the Basics Saving your work Belo w is an example using the Search f ield to start an app: 1 Mov e your pointer over the upper or lower right corner of the screen. When the W indo ws ® C harms appear click the Search () C h a r m . (Sample Image) Sear c hing for apps 2 Start typing the app’ s name in the Search field.
70 Learning the Basics T oshiba’ s online r esour ces HINT : Backing up all the files on your internal sto rage drive may take a considerable amount of time and multiple CDs/DVDs. Y ou may prefer to use a high-capacity file recovery system, such as an external hard drive.
71 Chapter 3 Mobile Computing This chapter cov ers all aspects of using your computer while trav eling. T oshiba’ s energy-saver design Y our computer enters a l ow-po wer suspension mode when it is not being used, thereby co nserving energy and saving money in the process.
72 Mobile Computing Running the computer on battery power Battery Notice Battery life rating is for comparison purposes only , and does no t indicate the battery life t hat will be obtained by any indi vidual user .
73 Mobile Computing Running the computer on battery power Power management Y our computer ships with the power management options preset to a configuration that will provide the most stable operating en vironment and optimum system performance for both AC po wer and battery modes.
74 Mobile Computing Monitoring main battery power Please make a complete back up of your data to external media before discharging the battery . For more information, see “Backing up your work” on page 69 . Charging the RTC battery Y our computer has an internal real-time clock (R TC) battery .
75 Mobile Computing Monitoring main battery power Battery life and charge time may var y , depending upon power management settings, applications and features used.
76 Mobile Computing Monitoring main battery power Mov e the pointer ov er the power icon in the Notification area. A pop-up message d isplays the remainin g battery power as a percentage. See “Finding your way around the desktop” on page 85 for more informati on on the Notification area.
77 Mobile Computing Monitoring main battery power 3 Click Change plan s ettings under the power plan to be customized. The Edit Plan Settin gs window appears. 4 Click Change advanced power settings . The Advanced settings tab of the Po wer Options window appears.
78 Mobile Computing Monitoring main battery power These power -sa ving options contro l the way in which the computer is configured. By using them, y ou can increase the length of time you can use the computer before yo u need to recharge the battery .
79 Mobile Computing Using the eco power plan 5 Click Change plan settin gs to choose the plan you want to edit. This screen allows you to change basic settings. 6 Click Change advanced power settings to access settings for battery notification lev els, inte rnal storage driv e po wer sav e time, etc.
80 Mobile Computing Changing the main battery Changing the main batter y When your main battery has ru n out of power , plug in the AC adaptor . If you find that a ne w battery is needed, contact the location you purchased the computer at for mo re information on replacing the battery .
81 Mobile Computing Disposing of your computer Maintaining your batter y Fully discharging your battery pack will allo w better accuracy of the battery meter . T o fully discharge your battery pack: ❖ Periodically , disconnect the computer from a po wer source and operate it on battery power until the battery pack fully discharges.
82 Mobile Computing T ravelin g tips TECHNICAL NOTE: When traveling by air , you may be required to pass your computer through airport security equipment. The X-ray equipment will not harm your computer . Before using your computer aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON).
83 Chapter 4 Exploring Y our Computer’ s Features In this chap ter , you will explore so me of the special features of your computer . Exploring the Start screen The Start screen is the launching pa.
84 Exploring Y our Computer’ s Features Explorin g the Start scr een For detailed information on the new W indows 8 functionality , refer to the W indo ws ® Help and Support.
85 Exploring Y our Computer’ s Features Exploring the desktop Ti le s T iles can be accessed and launched from the Start screen. T ypical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other a pplications downloaded to your system.
86 Exploring Y our Computer’ s Features Explorin g the desktop Y ou may see various icons displayed on your system desktop, for example: Recycle Bin—Holds files you ha v e deleted. Y ou may be able to retriev e these f iles until you empty the Recycle Bin.
87 Exploring Y our Computer’ s Features W indows ® St or e T o acti v ate a specific task, click the appropriate Notif ication area icon. Notifications There are many types of notifications you can employ to help you with the many tasks you perform e very day .
88 Exploring Y our Computer’ s Features Setting up for communications Using Wireless LAN connectivity Wireless connectivity and some features may require you to purchase additional software, external hardware or services. Availa bility of public wireless LAN access points may be limited.
89 Exploring Y our Computer’ s Features Explorin g audio fe atur es Exploring audio features Y ou can use your computer to record sounds usi ng the computer’ s internal microphone (av ailable on certain models) or an optional external microphone.
90 Exploring Y our Computer’ s Features Using the W eb Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source.
91 Exploring Y our Computer’ s Features Using the Memory car d r eader Using the Memory card reader (A vailable on certain models.) The Memory card reader supports the use of Secure Digital™ (SD™), Mini SD™, Micro SD™, SDHC, SDXC, or MultiMediaCard ® (MMC ® ) media.
92 Exploring Y our Computer’ s Features Using the Memory car d r eader Removing memor y media 1 If you are not currently on th e Desktop, choose the Desktop tile on the Start screen, otherwise skip to step 2 .
93 Chapter 5 Utilities Y our computer includes seve ral utilities designed to help you to reconfigure your system to best meet your individual needs. T ogether , these allow you to ascerta in certain system details, set additional options, or change default optio ns.
94 Utilities Desktop Assist ❖ Recov ery Media Creator ❖ Service Station ❖ T rusted Platform Module (TPM) ❖ TOSHIB A Application Installer ❖ Fingerprint Utility Desktop Assist The Desktop Assist provides qu ick access to computer functions and allows you to customize a range of computer settin gs.
95 Utilities Desktop Assist Media & Entertainment (Sample Image) Desktop Assist window – Media & Entertainment tab.
96 Utilities Desktop Assist T ools & Utilities The features that may be av ailable in this category are: ❖ eco Utility® ❖ Fingerprint Utility ❖ Supervisor password ❖ System Settings ❖ F.
97 Utilities Desktop Assist Support & Recovery The features that may be av ailable in this category are: ❖ Cooling Performance Diagnostic T ool ❖ PC Diagnost ic T ool ❖ PC Health Monito r .
98 Utilities eco Utility® eco Utility ® The eco Utility ® monitors your power sa vings from using the eco power plan by tracking real-time power consumption and accumulated savings o ver time. T o access the eco Utility ® : 1 From the Start screen begin typing eco Utility , or while in the Desktop screen double-click the Desktop Assist icon.
99 Utilities Setting passwor ds Setting passwords Setting a password lets you walk aw ay from your computer while providing additional protection for your files. When you set a password, you must enter the password before you can w ork on your computer again.
100 Utilities Setting passwor ds (Sample Image) Supervisor P asswor d tab 4 Click Set . 5 Enter your pas sword, and th en enter it again to v erify . 6 Click Set . Under User Policy , this option may or may not ask for password verification. 7 Click OK to sa v e your password as a te xt f ile .
101 Utilities Setting passwor ds Using a user password A user password provides po w er-on password protection. Setting a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not re member it.
102 Utilities System Settings System Settings System Settings is the TOSHIB A conf iguration management tool av ailable through the Windo ws ® operating system. T o access it: 1 From the Start screen begin typing System Settings , or while in the Desktop screen double-cli ck the Desktop Assist icon.
103 Utilities System Settings ❖ Display —Allows you to select the internal LCD and/or external monitor to be used when the comput er boots up. When the computer restarts, it remembers the last configuration. If data does not appear on the display you are using after starting in Sleep mode, press the ( ) + P keys to toggle the displa y .
104 Utilities Sleep and Charg e ❖ Advanced Settings —Allows you to set conditions for adv anced de vices and func tions, including Cor e Multi- Processing, W eb Camera, SD Host Contro ller , Intel.
105 Utilities Sleep and Charg e ❖ When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF . USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports.
106 Utilities Sleep and Charg e Enabling/Disabling USB Sleep and Charge This utility can b e used to enable or disable the USB Sleep and Charge function. T o enable this function, select Enable . T o disable this function, toggle the Enable button to the Disabled position.
107 Utilities Function K e y Function Key TOSHIB A Function Ke y enables func tions that are activ ated when pressing specif ic ke ys or specif i c ke ys in combination with Fn. Some functions show the toast notifi cation at the edge of the screen. These settings turn on/off notif ications.
108 Utilities Cooling P erformance Diagnostic T ool Cooling Performance Diagnostic T ool The Cooling Performance Diagnostic T ool is a utility that checks the cooling performance of the syst em to ensure the cooling fans are operating properly .
109 Utilities PC Diagnostic T ool PC Diagnostic T ool This utility can h elp diagnose pro blems with devices in your computer . Ref er to the online Help documenta tion within the application for additional help. The PC Diagnostic T ool may show tests for features you do not ha ve.
110 Utilities PC Health Monitor PC Health Monitor (A vailable on certain models.) The PC Health Monitor software program monitors computer system functions such as po wer consumption, th e cooling system and the 3D Accelerometer (availabl e on certain models).
111 Utilities Recovery Media Cr eator Recover y Media Creator The Recov ery Media Creator utility enables yo u to create recovery media that can be used to return y our system to it s out-of-bo x state, if necessary . For detailed information on using the utility to cr eate recov ery media, see “Creating recovery media” on page 46 .
112 Utilities T rusted Platform Module (TPM) T rusted Platform Module (TPM) This section only applies to systems with TPM. Y our TOSHIB A com puter include s the TPM (T rusted Platform Module), which is a security encryption device for your system’ s internal storage driv e.
113 Utilities TOSHIB A Application Installer TOSHIBA Application Installer The TOSHIB A Ap plication Installe r allows you to reinstall the dri vers and applications that were originally bundled with your computer .
114 Utilities F ingerprint Utility Fingerprint Utility (A vailable on certain models.) The fingerprint utility can be used to replace the k eyboard-based user password authentication system when booting up. The fingerprint utility can also be used for user logon.
115 Utilities F ingerprint Utility Fingerprint Logon The fingerprint utility enables logon to your comp uter using fingerprints. During user enrollmen t, f ingerpri nt samples ar e sa ved and associated with the user’ s W indo ws ® user account.
116 Utilities F ingerprint Utility ❖ Clean the reader with a lint-free cloth. Do not use detergent to clean the reader . ❖ A void the follo wi ng finger conditions for enrollment or recognition as they may result in fingerprint enrollment erro rs or a drop in the f ingerprint recognition success rate.
117 Utilities F ingerprint Utility Fingerprint reader limitations ❖ The fingerprint reader compar es and analyzes the unique characteristics in a fingerprint. Ho we ver , there may be instances where certain users are unable to register their fingerprints due to insuf ficient unique characteristics in their fi ngerpri nts.
118 Chapter 6 If Somet hing G oes W r o ng Some problems you may encounter wh en using your computer are relativ ely easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software application. This chapter aims to help you solve many problems by yourself.
119 If Something Goes Wrong Pr oblems wh en you turn on the computer 3 Select the application you wa nt to close, then click End T ask . Closing the failed appli cation should allow you to conti nue working. If it does not, continue with the next step.
120 If Something Goes Wrong Pr ob lems when you turn on the computer The computer displays the WARNING RESUME F AILURE/Windows Error Recovery – Windows did not shut down successfully message. T o continue, select Start W indo ws normally . This can happen if the computer was put into Sl eep mode and the battery has discharged.
121 If Something Goes Wrong The W indows ® oper ating system is not working 2 Check the INPUT specificati ons on the bottom of the computer . The output specifications of the A C adaptor must match the input specifications of the computer . 3 If the specif ications do not match, locate and use the A C adaptor that shipp ed with your computer .
122 If Something Goes Wrong The W indows ® oper ating system is not working Y ou now ha ve se v eral options: Refresh your computer ❖ Y our files and personalization settings won't change ❖ .
123 If Something Goes Wrong The W indows ® oper ating system is not working Startup Settings In previous Operating Systems the majo rity of the o ptions found on this menu were av ailable by pressing.
124 If Something Goes Wrong F ixing a pr oblem with Device Manag er My bro wser cannot f ind the URL addr ess I typed in. Make sure you separated th e domain names of the address with the forward slash (/). Check the spelli ng of each name and the syntax of the address carefully .
125 If Something Goes Wrong Memory pr oblems Checking device properties Device Manager pro vides a way to vi e w the properties of a de vice. Properties include the name of the manuf acturer , the type of device, the dri vers installed, and the sy stem res ources assigned to the device.
126 If Something Goes Wrong P ower and the batteries Power and the batteries Y our computer receiv e s its po wer through the A C adaptor and po wer cord/cable or from the system batteries (battery and real-time clock (R TC) battery). Po wer problems are interrelated.
127 If Something Goes Wrong K e yboa r d pr oblems For more information on ma intaining battery p o wer , see “Changin g the main battery” on pa ge 80 . Keyboard problems Y ou hav e connected an exter nal keyboard and the operating system displays one or mor e keyboard error messages.
128 If Something Goes Wrong Display pr ob lems The screen does not look corr ect. Y ou can change the display settings by clicking a blank area of the desktop with the secondary control button, then clicking Personalize . This opens the Personalization windo w .
129 If Something Goes Wrong Disk or storag e drive pr oblems Small bright dots appear on yo ur TFT display when y ou turn on y our computer . Small bright dots may appear on your screen display when you turn on your computer .
130 If Something Goes Wrong Disk or storag e drive pr oblems 3 Right-click the drive you wish to check. (Sample Image) Clicking on the drive 4 In the pop-up m enu, click Properties . The dri ve’ s Properties box appears. 5 Click the T ools tab. 6 Click the Check b utton.
131 If Something Goes Wrong Sound system pr oblems Y our data files ar e damaged or corrupted. Refer to your software do cumentati on for file recov ery procedures. Many software packages automatically create backup f iles. Y ou may also be able to recover lost data using utility software.
132 If Something Goes Wrong W ir eless networking pr oblems Make sure you installed the proper printer dri vers as sho wn in the instructions that cam e with the printer . Y ou may ha ve connected the printer while the computer is on. Disable Sleep mode, turn of f the computer , and turn of f the printer .
133 If Something Goes Wrong W ir eless networking pr oblems ❖ V erify that the Service Set Id entifier (SSID), or netw ork name, is correct - i.e., that it m atches the SSID assi gned to the access point you are attempting to connect through. SSIDs are case-sensitiv e.
134 If Something Goes Wrong Develop good computing habits The Windo ws ® operating system wir eless management utility does not work. If you are using an external W i-Fi ® adapter (a USB adapter , or other v ariety), check if the adapter comes with its own management utility .
135 If Something Goes Wrong Develop good computing habits If you hav e installed your own applications, you should back up these applications as well as your data files.
136 If Something Goes Wrong Develop good computing habits 3 In the left pane, clic k System Protection . The System Protecti on tab of th e System Properties windo w appears. 4 Click Conf igur e . 5 Under Restore settings select Tu r n on System Protection .
137 If Something Goes Wrong Develop good computing habits 8 Close all programs and sa v e all open f iles. 9 Click Finish , and then Ye s to begin the system restore.
138 If Something Goes Wrong Develop good computing habits General tips for installing hardware and software Here are a fe w tips to help ensure safe and easy installation of ne w hardware (printers, pointing devices, e xternal hard driv es, optical disc dri ve writers, scanners, etc.
139 If Something Goes Wrong Develop good computing habits 5 Use the new hardw are or softw are for a while, noting an y new problems. Mak e sure that your critical applications (email, business applications, etc.) are working correctly , and verify that important de vices are still functioning.
140 If Something Goes Wrong If you need further assistance The “USB W akeup function” does not w ork. ❖ When the “USB Sleep and Charge function” is set to Enabled the “USB W akeup function” does not work for ports that support the “USB Sleep and Charge function .
141 If Something Goes Wrong Other T oshiba Internet W eb sites Contacting T oshiba T oshiba’ s T echnical Support Web site For technical support, or to stay current on the most recent softw are and hardware options for your computer, and for other product information, be sure to regularly ch eck the T oshiba W eb site at support.
142 If Something Goes Wrong T oshiba’ s worldwide off ices For more information on additio nal T oshiba worldwide locations, please visit: www .toshiba.co.jp /index.htm . Latin America and Caribbean T oshiba America Information Systems, Inc. 9740 Irvine Boulev ard Irvine, California 92618 United States Mexico T oshiba de México S.
143 5.375 x 8.375 ver 2.3 Appendix A TOSHIBA Function Keys TOS HIB A Functi on ke ys pro vide a quick w ay to modify sel ected system functions and to launch applications.
144 TOSHIBA Function Keys Functions 5.375 x 8.375 ver 2.3 Lock (Instant security) Power plan Sleep mode Hibernation mode Fn+ This TO S H IBA Function ke y acti v ates instant security . The user logon screen will a ppear and a user with a v alid account will need to log back on to g ain access to the computer .
145 TOSHIBA Function Keys Functions 5.375 x 8.375 ver 2.3 Output (Display switch) Fn+ This TO S H IBA Function ke y cycles through the display options and highl ights the av ailable options. ( O nl y th e fi r s t option is av ailable when you do not hav e an external monitor attached.
146 TOSHIBA Function Keys Functions 5.375 x 8.375 ver 2.3 Display brightness Disabling or enabli ng wireless devices Disabling or enabling the touch pad Disabling or enabling the cursor control overlay Fn+ This T O S H I BA Function key decreases the screen brightness.
147 TOSHIBA Function Keys Functions 5.375 x 8.375 ver 2.3 Disabling or enabling the numeric overlay Disabling or enabling the scroll lock Volume Mute Fn+ This TO S H IBA Funct ion key enables/disables the numeric ov erlay . Fn+ This TO S H IBA Funct ion key enables/disables the scroll lock.
148 TOSHIBA Function Keys Functions 5.375 x 8.375 ver 2.3 Keyboard Function keys Zoom (Display resolution) Fn+ This TO S H IBA Funct ion key enables/disables the keyboard backlight. Fn+ This TO S H IBA Function ke y takes a snapshot of your display screen.
149 5.375 x 8.375 ver 2.3 Appendix B P o wer Cord/Cable C o nnector s Y our computer ships w ith the correct power su pply for the country of purchase. This appendix shows the shapes of the typical A C po wer cord/cable connectors fo r v ariou s parts of the world.
150 Glossar y TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer . Acronyms The follo wing acronyms may app ear in this User’ s Guide.
Glossary 151 DPI Dots Per Inch DV D Digital V ersatile (or V ideo) Disc DV D - R O M Digital V ersat ile (or V ideo) Disc Read-Onl y Memory eSA T A external Serial Adv anced T echnology Attachment FAT.
152 Glossary RT C Real-T ime Clock SD Secure Digital SDRAM Synchronous Dynamic Random Access Memory SSD Solid State Driv e TFT Thin Film Tr ansistor USB Univ ersal Serial Bus URL Uniform Resource Locator WA N W ide Area Network www W orld W ide W eb Te r m s The follo wing terms may appear in this User’ s Guide.
Glossary 153 B backup —A copy of a f ile, usually on a remov able disk, k ept in case the original file is lost or damaged. Basic Input/Output System (BIOS) —See BIOS. baud rate —The speed at which a communication device, such as a printer or mo dem, transmits in formation.
154 Glossary C cache —A section of very fast memory in which frequently used information is duplicated for qu ick access. Accessing data from cache is faster than acces sing it from the computer’ s main memory . See also CPU ca che, L1 c ache, L2 cach e.
Glossary 155 CPU —See Central Pr ocessing Unit (CPU). CPU cache —A section of very fast memory residing between the CPU and the computer’ s main memory that temporarily stores data and instructions the CPU will n eed to execute commands and applications.
156 Glossary disk drive —The de vice that reads and writes information and applications on ex te rn a l m e d i a or hard disk. It rotates the disk at high speed past one or more read/write heads. document —Any file created with an appl ication and, if saved to disk, gi ven a name by which it can be retrie ved.
Glossary 157 F fil e —A collection of related in formation, saved on disk with a uniqu e name. A file may be an application, informat ion used by an application, or a document. See also document. File Allocation T able (F A T) —The section of a s t o r a g e d r ive that keeps track of the location of stored files.
158 Glossary hardware —Th e physical components of a computer system. Compare softwar e . H D M I ( High-Def inition Multimedia Interface) —An interface used to transmit high quality audio and video signal via a single cable in digital format, providing better picture quality than analog signal.
Glossary 159 LAN (Local Area Network) —A group of com puters or other devices dispersed over a relati v ely li mited area and connected by a communications link that enables any de vice to interact with any other on the network.
160 Glossary multi-function drive —A D VD drive that can r ead and write to CD and DV D m e d i a . multimedia —A com bination of two or more media, such as sound, animation, and video in a comput er application or presentation. Musical Instrument Digital Interface —See MIDI .
Glossary 161 pixel —Short for “picture element. ” The smallest dot that can be produced on a screen or printer . Plug and Play —Generally , refers to t he computer’ s ability to automatically configure itsel f to work with peripheral devices.
162 Glossary res o lu ti o n —A measure of the sharpness of the images that can be produced by a printer or displayed on a screen. For a printer , resolution is expressed in dots per inch (dpi). For a screen, it is expressed as the number of pixe ls a v ailable horizontally and vertically .
Glossary 163 Suspend —A feature of some Windo ws ® operating systems that allows you to turn off the computer without exiting your op en applications and to continue from where you left off when you turn the computer on again. Swipe —Swipe an open window to the le ft or right of the screen t o display the next or pre vious window .
164 Index A A C adaptor 37 AC p o w e r 73 A C po wer light 37 accessing network 88 adding memory (optional) 44 optional external devices 44 adequate ventilation cooling fan 36 adjusting touch pad set.
165 Index C caring for your computer 63 changing battery 80 charging the battery 40 cleaning the computer 63 click 59 communications set up 87 computer caring for 63 cleaning 63 disposal 81 en vironme.
166 Index troubleshooting 140 exploring desktop 85 Start screen 83 exte rnal displa y de vice HDMI™ Out port 60 RGB (monitor) port 60 external display , adjusting 62 F fil e s backing up 65 , 69 sav.
167 Index monitor connecting 60 monitor problems troubleshooting 127 monitoring battery power 74 mouse properties 68 moving the computer 63 N network accessing 88 connecting your comp uter 88 networki.
168 Index running computer on battery power 71 S safety computer 81 disposing of computer 81 icons 27 precautions 34 safety precautions battery 80 saving f iles 69 selecting a place to work 29 power p.
169 Index bookmarked site not found 124 checking device properties 125 computer will not start 119 contacting T oshiba 140 corrupted/damaged d ata files 131 data/entire system backup 137 Device Manage.
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