Gebruiksaanwijzing /service van het product V2.1 van de fabrikant WiLife
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WiLife V ideo Security System User ’ s Guide V2.1.
i Copyright © WiLif e, Inc. 20 07. No part of this document may be re produced, trans mitted, t ranscribed, st ored in a retrieval sys tem, or trans lated into any lang uage in an y form or by any m eans without the written permission of WiLif e, Inc.
WiLife User Guide ii.
iii Table of Contents W ELCOME TO W I L I FE ...................................................................................................................... 1 Introduction ........................................................................
WiLife User Guide iv Protect and Upload Video Segments .............................................................................................. 32 Check Online Storage..............................................................................
WiLife User Guide v Find My Cameras .............................................................................................................................. 69 Rediscover Cameras ..................................................................
WiLife User Guide vi WiLife Firewall Requireme nts ........................................................................................................ 109 Microsoft Firewall ........................................................................
1 1 Welcome to WiLife Introduction Thank you for pu rchasing the WiLife Video Secu rity System or WiLife Pro S ystem. As you alread y know, WiLife ® is a robust video m onitoring system for you r home or sm all business allowing you to vi ew live, streaming video f rom up to six c ameras.
Welcome to WiLife User Guide 2 WiLife Video Security System Appli cations Overview of the WiLife Video Sec urity System WiLife has t hree primary co mponents: Int elligent Camer as, Powerful Comma nd Center Softwa re, and WiLife Online Servic es.
Welcome to WiLife User Guide 3 U NDERSTANDING H OME P LUG T ECHNOLOGY One key to our s ystem is our use of HomePlug t echnology. HomePlug allows you to turn your existing wiring int o a powerful net work capable of delivering rich, live video from around your p roperty to your PC and from there anywhere you n eed it.
Welcome to WiLife User Guide 4 U NDERSTANDING THE W I L IFE P RO N ETWO RK WiLife Pro seam lessly integr ates WiLife- engineered com ponents of up t o six WiLife IP and/or HomePlug Digital Cameras, WiLif e Command C enter PC software, and WiLife Onlin e Services, int o one turnkey vide o security system.
Welcome to WiLife User Guide 5 WiLife Power Inj ector using st andard Ethernet cable. On the Ether net line, the ca mera both c ommunicates and receives its power, making it easy to set u p. Features includ e all of those pres ent in the st andard WiLife Camera, and als o include D HCP and fixed I P-addressing a nd WiLife Power ed Ethernet.
Welcome to WiLife User Guide 6 seconds long , while others c ould last hours . As a Setup option, you specify the m aximum am ount of disk space allocated t o the Command Cent er for video file s torage. On ce the WiLife Comm and Center reach es this limit, it makes s pace for new video c lips by removing th e oldest c lips.
Welcome to WiLife User Guide 7 System Components W I L IFE R ETAIL C AMERAS WiLife Cameras a re the sma rtest c ameras on the m arket. At their core is a 400MHz proc essor.
Welcome to WiLife User Guide 8 SPY CAMERA The Spy Camera d elivers the pow er of profess ional-grade video sec urity in a package tha t is easy to s et up and affordable.
Welcome to WiLife User Guide 9 CAT 5 E C ABLE F OR S TANDARD W I L IFE R ETAIL K ITS The CAT 5e Cabl e carries DC pow er from the Cam era Power Supply t o the camera and provides th e network connection for dig ital data c ommunicat ions to and from the camera.
Welcome to WiLife User Guide 10 W ALL M OUNT Component of b oth the WiLif e Retail kits and WiLife Pro kits. Using a few s crews, the Wall Mount allows you to hang the ca mera from a wall, ceiling, or other surface t o watch a room from a disc rete location.
Welcome to WiLife User Guide 11 User Gui de Chapters We designed t his manual t o be the ultima te resource for l earning, underst anding, and us ing the mult i-faceted features within the Comman d Center application t o meet your personal or s mall business expectations.
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User Guide 7 2 Getting Started Overview The WiLife Com mand Center is very easy to deplo y because of an installation p rocess that we designed to b e user-friendly.
Getting Started User Guide 8 System Requirements Below you can find the minim um and recomm ended requirements for systems running c ameras using t he default QVGA (32 0 x 240) se ttings. Running your cameras in the higher VG A (640 x 480) mod e requires additional CP U.
Getting Started User Guide 9 Starter Kit Contents Before you begin the installa tion process , please review th e contents of t he kit to verify that all of the components nec essary for a successf ul install are insid e. If any of these listed items are not in the kit , please contact WiLife Customer Sup port for assis tance.
User Guide 10 A. W ELCOME TO THE INSTALL WIZARD The Command C enter install is ready to st art. Simply click the Next> button t o begin. A. I F NECESSA RY , C OMMAND C ENTER WI LL GUIDE YOU THROU GH THE INSTALLATION OF M ICROSOFT .NET F RAM EWORK The Microsoft .
Getting Started User Guide 11 Click Next> to begin the Setup Wiza rd. S ET D ISK U SAGE O P TIONS S CREEN The Set Disk Usage options wind ow allows you to set two t hings: 1. Locat ion for video storage. 2. The amount of disk s pace allocated for Comm and Cent er video storage.
Getting Started User Guide 12 T ELL U S A BOUT Y OU R S YSTEM This screen allo ws you to sp ecify the numb er of cameras you are putt ing on the system during this in stall and how they are connected t o the computer, i.e. via a WiLife U SB Adapter, Other HomePlug Po werline Adapte r, or Non- Powerline LAN.
Getting Started User Guide 13 N AME Y OUR C AMERAS Simply name y our cameras b y clicking insid e the text field under each vid eo panel and ent ering the desi red name. Sugges tions for na mes might be: Garage, Entrywa y, Foyer, Kitch en, Storage Area, Fr ont Door, Porch, Family Area, etc.
Getting Started User Guide 14 Windows Firewall Auto-Alert McAfee Auto-Alert Messa ge Additional Cameras You can have up t o six WiLife Cameras for each WiL ife site. Currently, WiLife offers a su ite of three intellig ent digital video s ecurity camera s — Indoor, Outdoo r, and Spy.
Getting Started User Guide 15 Use the includ ed Camera Ca ble (8 ft. s tandard Ethernet ca ble) to connect t he power supply t o the camera. Note: The Camer a Power Su pply has built-in surge protectio n and must be pl ugged directly i nto your wall outlet.
Getting Started User Guide 16 For the Outdo or Camera, take the paper clip and g ently press the res et button hidd en below the re set hole on the bo ttom right side of the camera ’ s shell ( near the back ). You will need t o use a long paper clip to be able t o reach the r eset button.
Getting Started User Guide 17 HINT: Position the lens straig ht so that it is w ell-seated on the lens holder b efore you begin t o screw it in. T his will allow it to s crew easily a nd straight. If need ed, slightly screw the lens backw ards (count er-clockwise) a t first so that the t hreads match u p.
Using the Command Center A pplication WiLife User Guide 18 3 Using the Command Center Overview The WiLife Com mand Center pro vides a powerful-b ut-simple interfac e for managing cameras, recording video, tracking alert s, and configu ring remote viewing.
Using Command Center Applicat ions User Guide 19 The Maximize ico n is active from both the Live Screen and Playback Screen. (If you activate Full Scr een mode w hile on the Playback Screen, however, t here are not any playback controls. The Pl ayback Controls are onl y available in standard- sized viewing m ode.
Using the Command Center User Guide 20 Live View The Live View is the first s creen that appears when you open Comm and Center. Fr om here, you can m onitor live video feeds , change sc reen layouts, and enable and d isable cameras and e-mail al erts.
Using Command Center Applicat ions User Guide 21 scheduled and m anual. Password Note: If you activa te Password S ystem Lock, th en you can hav e the peace of mind that events c an't be armed or di sarmed without yo ur password.
Using the Command Center User Guide 22 Alerts manually disabled Alerts disabled (Email set up incomplete) Alerts disabled (action is D o Nothing) Alerts disabled (no active schedule item) Alerts armed.
Using Command Center Applicat ions User Guide 23 When you zoom in, you see a subsection of the full image. From this viewpoint, you can pan and tilt t o the edges of th e full image repre sented by th e lens in the cam era. The camera can zoom in or out of a picture up to 2x in bot h VGA and QVG A mode.
Using the Command Center User Guide 24 Live Mode Righ t-Click Context Menus The WiLife Com mand Center pro vides quick a ccess to c ommon functions t hrough context m enus on the Video Windows and Camera Alerts buttons. To access the cont ext menus sim ply right-click on t he object and c hoose between the va rious comma nds.
Using Command Center Applicat ions User Guide 25 Change Camera Ord er In the Live view, Command C enter displays eac h camera ’ s “ feed ” in o rder of the c amera ’ s number. For example, if t he Live view is set to display the feed from four cam eras, then the lowest camera n umber (i.
Using the Command Center User Guide 26 Live Mode Hot Key Assignment s To allow you to quickly navig ate or activate feat ures on the Live Mode, the Comm and Center provides ke yboard shortcuts . You will notice so me of these f eatures are onl y available through t he keyboard c ontrols.
Using Command Center Applicat ions User Guide 27 Playback View Playback View all ows you to f ind, view, and manag e your recorded video segment s, which Command Center stores in a database on your computer. Your ca meras cre ate these segm ents according to your settings .
Using the Command Center User Guide 28 To navigate thr ough the segment s, use one of t hese operations: Click on the desired date an d time Click and d rag the red positi on line to the left or right.
Using Command Center Applicat ions User Guide 29 To turn on or off the video for a camera, click the green icon next to the cam era name. S EEING V IDEO S E GMENT F ILE D ETAILS Press the Ctrl b utton or mov e your mouse ov er a video seg ment in the playbac k navigation window.
Using the Command Center User Guide 30 Play Video with On screen Controls Like any DVD player, the Play back Controls allow you to play, paus e, adjust s peed, and step-t hrough your video segments.
Using Command Center Applicat ions User Guide 31 When the Camer a Records Events When the cam era detects m otion within the s pecified zon es, video segments are recorded and saved t o the C:WiLife V ideo folder, unless you are runnin g in a pre-WiLif e 2.
Using the Command Center User Guide 32 Protect a Re corded Video Segment The Command C enter autom atically deletes old files as it reaches its dis k storage limit. I t does this by deleting the oldes t recorded video s egments to make room for t he new video.
Using Command Center Applicat ions User Guide 33 Check Online S torage Use the Check Online Storag e option to monit or the amo unt of storage s pace you are usi ng and/or have availab le on your WiLife On line account. The Online St orage Space screen also giv es you access to view stored videos online and purchase m ore online st orage.
Using the Command Center User Guide 34 Print or Save Reco rded Video Printing or sa ving (save as) a video is simple. 1) Navigate to t he segment s o that it is paus ed in the playback window.
Using Command Center Applicat ions User Guide 35 remembers it and keeps t hese addresses for the next time you s end video via e-mail. Note: Adding or d eleting a re cipient to or from this list does n ot alter the list of e mail recipients t hat has been set up in the S etup > Email tab scr een.
Using the Command Center User Guide 36 Online Viewing With WiLife Onlin e, you can monitor nearly-liv e video feeds from all of your WiL ife Command Center sites over the Internet t o Windows Mob ile-enabled cell pho nes, Inter net Browsers, and other devic es that s upport Windows Media 9 Video.
Using Command Center Applicat ions User Guide 37 S YSTEM T RAY R IGH T -C LICK O PTION D ESCRIPTIONS Option Description S h o w C o m m a n d C e n t e r D i s p l a y t h e W i L i f e C o m m a n d C e n t e r f o r u s e .
Using the Command Center User Guide 38 Exiting Command Center The WiLife Com mand Center d oes not, of cours e, record when you r computer is not running. If you shutdown you r computer while Command Cent er is running, you will see a m essage remin ding you that you are closing Command Cent er as well.
Using Command Center Applicat ions User Guide 39 4 WiLife Platinum Feature s WiLife Platinum expands you r already powe rful video sec urity system with innovative PC and Online feat ures.
Using the Command Center User Guide 40 Whenever you at tempt to use a Platinum-specific feature, the WiL ife Command Center is going to display a popu p message th at educates you about th e Platinum feature you selected t o use and displays a link where yo u can get m ore information about Platinum and subsc ribe.
Using Command Center Applicat ions User Guide 41.
Using the Command Center User Guide 42 Online Video Storage Have you want ed an easily ac cessible, sec ure storage facility on the Internet for your m ost important video files? WiLife h as made it possible! Online video storage. Easy ac cessibility.
Using Command Center Applicat ions User Guide 43 Online Video Sharing WiLife Platinum gives you th e ability to sha re video files you ’ ve st ored online with f riends, family, e mployees, and ev en local law enforcement.
Using the Command Center User Guide 44 Online Sear ch & Playback Go beyond live Int ernet viewi ng. You can now sea rch for and play video clips from your WiLife Com mand Center online! Thanks to WiLife Platinum. Access your recorded video f rom a site a nywhere and at any time.
Using Command Center Applicat ions User Guide 45 S EARCH R ESULTS Video search resu lts can be displayed using two d isplay m odes -- text-g rid view (default), which includes a header and can be sorted by each column; or by t humbnail tile vie w, which includes details of the video when you mouse-ove r the thumbn ail.
Using the Command Center User Guide 46 Purchasing WiLife Platinum To purchase WiL ife Platinum: 1) Click on t he “ Get WiLife Pl atinum N ow! Click Here! ” but ton in the left panel. (This button is accessible from an y screen on your WiL ife Online Accoun t pages.
Using Command Center Applicat ions User Guide 47 Other C art Options Click the Change li nk to chan ge the Subscript ion option. Click the Remove l ink to remove t he Add-on item.
48 5 Setting System Options The default config uration of your WiLife Comma nd Center provides you with a ll of the basic features activat ed so that you have a fully-funct ioning video securit y system running in minutes.
Setting System Options User Guide 49 Camera Tab Options Use the Setup C amera dialog to view and mod ify propertie s for each cam era — e.g. define a na me, flip the display orientat ion, and adju st the im age quality. You will find the default image sett ings work for most conditions.
Setting System Options User Guide 50 Here is a brief r eview of thes e options: Option Descriptio n Resolution The Resolution dropdown option allows you to set VGA o r QVGA resolution. By default, your cameras are set at QV GA (320 x 240) resolution and 15 frames per second (fps).
Setting System Options User Guide 51 Each time t he camera detect s motion it alerts the Comma nd Center softwar e and reco rds the event and a few prior frames. O nce motion is detected, th e system records u ninterrupted until 5 -seconds after the mot ions stops.
Setting System Options User Guide 52 b) To delete a singl e zone, left- click anywhere in t he zone and then press the D elete key or click the Clear Selected Zone butt on. c) To delete all zon es, click the Clear All Zones button. d) Finally, to d etect motion a nywhere on the im age, click t he Enable Entire Image button.
Setting System Options User Guide 53 Manage Disk Usa ge The Command C enter Disk U sage dialog allows you to view an d change the d isk allocation rules. The adjustab le options include th e Video Path and Max Allocation. You can also view t he free dis k space, cu rrent usage, and discard dat e among other st atistics.
Setting System Options User Guide 54 Alerts Tab Option With the W iLife Command Cent er, you can receiv e e-mail and cell phone alerts (messages ) when a came ra detects motion. You have th e option of recei ving one of three m essage types: simple text -only, text and one frame of video, or a video cli p.
Setting System Options User Guide 55 E-mail and Cell Phone Alerts Setup S END A LERTS U SI NG A CCOUNT Enter the account informatio n for the e-mail server you wi ll use for sending ale rt notification s. Informat ion required to en able this option is your e-m ail address , account us ername, account password, and outgoing mail server address.
Setting System Options User Guide 56 Email S erver Provide r Outgoing Email Serve r Address Netscape smtp.isp.n etscape.com Lycos smtp.mail.lycos.com Xmission mail.xmission .com Comcast.net smtp.comca st.net AOL smtp.aol.com CompuServe smtp.compuserve.
Setting System Options User Guide 57 Because of limit s in many cel l phone messaging systems, most will not send you video frames or video cli ps. To set up the W iLife Comman d Center to send ale rts to your cell phone, follow thes e easy st eps: 1) Click on th e SETUP button.
Setting System Options User Guide 58 Desktop Noti fications Desktop N otifications allows you to set uniqu e PC alerts th at include thum bnails of a video c lip, text, and ev en a disting uishing sound s o that you not onl y see the notifi cation but you hear it as well.
Setting System Options User Guide 59 Setting Desk top Notifications The following gra phic shows and describes the fields appl icable to desk top notification f unctionality:.
Setting System Options User Guide 60 Online Viewing Setup Online Viewing all ows you t o view live video from your cam eras anywhere and at anytim e. If you did not s et up Online Viewing d uring the Set up Wizard, first c reate a “ WiL ife Online ” account at www.
Setting System Options User Guide 61 Note: Cell pho ne users should subscribe to an unlim ited data pl an to ensure cost effe ctive access. Exam ples of Compatib le Cell Phon es A n e x t e k S P 2 3 .
Setting System Options User Guide 62 Online Di alog Screen Options Once you hav e created your W iLife Online account , you are read y to setup ind ividual sites such as the Hom e, Office, or Vacat ion Home.
Setting System Options User Guide 63 connected via “ Direct Mo de. ” In Direct Mode, there is no time limit. You can v iew a video feed for any length of time. Cell phone viewing is limited to 3 min utes. There are ans wers to more q uestions available in our Kno wledge Base/FA Q ( http://wilife.
Setting System Options User Guide 64 Communication Error Comman d Center cannot connect to WiLife at this time. Please try again later. If this error persists, con tact your network administrator. Possible causes include firewall software, an tivirus software, or a virus.
Setting System Options User Guide 65 4) When the WiLI fe Setup Wizard screen displays, va lidate that the option "Create ne w remote viewing account" is selected. Click Next>. 5) Fill out the field s with bas ic account and site informat ion -- first/las t name and loc ation name.
Setting System Options User Guide 66 and product updates camera updates. Remo ve the checkbox if you don ’ t wish to receive any notifications. I have read and agree to the Terms of Use and Privacy Policy Click this check box after you have read the Terms of Use page and Privacy Page.
Setting System Options User Guide 67 Disconnec ting WiLife Online Viewi ng Setup > Online Tab > Clicking D isconnect To disable Onl ine Viewing: 1) Click on th e Setup button.
Setting System Options User Guide 68 Advanced Options The Advanced dia log include s tools t hat assist you in main taining the cam eras and the appl ication. These tools range fr om changing p asswords t o checking for s oftware and firmware u pdates.
Setting System Options User Guide 69 Find My Cameras SETUP > Advanc ed tab > FIND MY CAMERAS The Find My Came ras Wizard a utomatically at tempts to f ind all of the cameras on your network, in cluding any new cameras y ou may have j ust plugged in.
Setting System Options User Guide 70 6) Click Next > when the test is complete. The Sea rch for Cam eras screen displa ys. Cameras that have been dis covered will disp lay with act ive LED marks. Un- discovered cameras will display with gra y LEDs.
Setting System Options User Guide 71 8) When you have com pleted th e wizard, th e last screen of t he Wizard displa ys. Click Finis h to close..
Setting System Options User Guide 72 Rediscover Cameras Setup > Advanced > Find Cam era section > RED ISCOVER button. On rare occas ions, you may l ose a camera d ue to powerli ne problems, b ad weather, or ev en static elect ricity.
Setting System Options User Guide 73 The Password S ystem Lock feature exists on the same s creen as the Change Pas sword funct ion located on t he Setup > Advanced tab scree n. To access, click the Mana ge Security butt on. Note: If you are not subscrib ed for WiLife Pla tinum, the Access Co ntrol section i s grayed out.
Setting System Options User Guide 74 Note: If you are not subscrib ed for WiLife Pla tinum, the Access Co ntrol section i s grayed out. T hus, the “ Exit Command Cen ter ” function i s the only one available und er the non-Plati num running Com mand Center, w hich requires a pas sword --if a pa ssword is set-- t o exit Command Ce nter.
Setting System Options User Guide 75 2) After the syst em checks f or new firmware updat es, it will notify you if an update fo r your cam eras is available. 3) Check the “ Sel ect ” checkb oxes next to t he cameras you w ish to update. 4) Select the firmwa re file using the Browse but ton.
Setting System Options User Guide 76 3) Each camera wi ll indicate t he recommended action to be t aken for the files associated wit h that camera. Most commonly, it s imply indicates t hat No Action is required. If som e problems have been discovered, Command Cente r may suggest that you execut e a Repair or Rebuild o peration.
Setting System Options User Guide 77 System Informatio n The System I nformation scre en collects and displays infor mation about the configuration of your system s uch as hardware config urations, computer comp onents, and s oftware, including s igned drivers and unsigned drivers.
Setting System Options User Guide 78 Dr. Watson A program error debugg er that helps technical support troubleshoot program errors for computers running on a Windows Operating System.
79 6 Scheduling Alerts & Recording Events Scheduling Alerts Overview The Scheduled Alerts feature gives you the ability to easily c reate scheduled event s which cause recording to take place, or wh ich arm email or cel l phone a lerts during select ed period s of time.
User Guide 80 There will also be no alerts sent, but this would be the case anyway. It might better be named (Turn Motion-Based Recording Off). H OW D O I C REATE A N E VENT ? Create an eve nt by clicking and dragging from t he start to the stop time.
User Guide 81 R IGHT -C LICK O PTIONS The WiLife Rec ording and Ale rts Schedule sc reen offers ri ght-click options that mak e it easy for you to sc hedule immediate eve nts that only require you to set the details for t he time period. Create any four event types -- Arm Alerts, N o Motion, Continuous Recording, or Reco rding Off.
User Guide 82 No-Show Alerts The No-Show det ection alerts feature allows you to intelligently m onitor an area where you expect motion. And if there is no m otion, Comma nd Center alerts you.
User Guide 83 5) Specify the ca mera(s) you w ant involved with this event a nd set cam era alert properties for each participating cam era by dou ble-clicking on t he camera lin e or clicking the Edit button.
User Guide 84 Note: You do not need to cre ate an alert event t o select "Arm Manual Alerts N ow." And, the man ual arming of al erts is available wit h or witho ut the WiLife Plat inum upgra de.
User Guide 85 Create a Contin uous Recording Event Continuousl y record for a set time and on specific days, if desired, even if t here is no mot ion on the camera. To create a Cont inuous Reco rding event, follow th ese instruc tions: 1) Click the Alerts Scheduler Fr ont Control Panel > View Sch edule.
User Guide 86 7) Specify camera event proper ties for each c amera by clicki ng on a cam era line or clicki ng on the Edit button. 8) Click the OK b utton to sa ve the properties for t he event. You will n otice the n ew event dis plays in the color black.
User Guide 87 3) When you have ma de the des ired modifications , click th e OK button. Deleting a Reco rding or Alert Even t Over time, you will need to delet e a recording o r alert eve nt. 1) Click the Alerts Scheduler Fr ont Control Panel > View Sch edule.
User Guide 88 Using Online Viewing Using the WiL ife Command C enter, and your WiL ife Online account, you ca n access live video from your cameras anywh ere in the wo rld using a Windows Media en abled Internet bro wser, wireless PDA, or mobile phone.
User Guide 89 F a m i l y M o n i t o r E l d e r C a r e M o n i t o r P e t M o n i t o r Mobile cell phone How Do I Access My WiLife Online Account? You can acces s your WiLife Online Account u sin.
User Guide 90 If you would lik e to use Direc t Mode and not be restricted to a time lim it, you can enable UPn P on your route r. If you cannot ena ble UPnP, you can manually set ports in th e router for Command Center to use. The port addresses Command Center uses are 2057 0 to 2057 5.
User Guide 91 Using the My Cameras Page online.wilife.com > My WiLife > Login The My WiLife page allows you to see all your WiL ife sites and cameras on one page.
User Guide 92 View the Video for All Cameras In On e Image online.wilife.com > Camera name or icon To view live vid eo for all cameras at a specific site, follow these instruct ions: 1) Go to online.
User Guide 93 1) Go to online.wi life.com. If you previously m arked the “ Rem ember me next time ” chec k box when logging in, the sys tem will automatic ally open your My Cameras page. If n ot, you will need to enter you r login na me and password.
User Guide 94 The Normal and Large options allow you to alter the size of the video. The default setting is Normal. Managing Your WiLife Online Account online.wilife.com > My Account Your My WiLife Acc ount allow s you to manag e account sub scriptions and billing, your online acc ount information, and online viewi ng preferences.
User Guide 95 Changing Your WiLi fe Online Password online.wilife.com > My Accou nt > Change Pass word The Change Pas sword option can be used wh en you have acc identally forgott en your original pass word or if you feel the s ecurity of your password has been comprom ised.
User Guide 96 Changing Your WiLi fe Online Login N ame online.wilife.com > My Account > Change Login Note: When you change your login name, your account will be disabled until you complete the process, as described below. If the e-ma il address you are using for your wilif e.
User Guide 97 “ Unknown Remot e Viewing Ac count. ” This m essage displays on the Live screen, in the message panel. “ Disconnected – Account Unknown. ” This messag e displays on t he Online tab screen, in t he Status s ection. 10) You can now go t o online.
User Guide 98 Manage WiLife Online Page O verview The Manage Sites and Cameras page is used t o see details a bout each locat ion and its c ameras for troubleshooting purposes an d for removing a location and /or cameras from O nline Viewing.
User Guide 99 Removing a Loc ation or a Camera Removing you r location or ca meras is perfect ly safe and ea sy. The WiLife Comma nd Center will re-register itself and any cameras to k eep your WiLife Onli ne accurate and fully up-to-date. To remove a loc ation or a ca mera, follow th ese instructions : 1) Go to online.
User Guide 100 Viewing Your Cameras Using a Cell Phon e or Handheld The following r equirements must be m et prior to viewing remot ely using a c ell phone or hand held: 1) Registered fo r a WiLife Onlin e account? If not, please see t he topic “ Create Y our WiLife Onlin e Account ” fo r complete detail s.
User Guide 101 U SING THE W I L IFE O NL INE P AGE ( FOR H ANDHELDS ) Your WiLife On line page allo ws you to see y our WiLife net work all on one page. In the example on the right, y ou will notice the na mes of y our locations and cameras. You will see if a L ocation is Offline o r Available.
Troubleshooting User Guide 102 8 Troubleshooting We expect t hat you will rarely have problems wit h your WiLife system. Howeve r, in the event of a p roblem, you will find solut ions to those is sues here. You can also find a dditional resourc es at www.
Troubleshooting WiLife User Guide 103 Installation Problem Solution Camera suction cup comes free from the window Clean the window to ensure an airtight fit. With your fingertip, place a ver y light layer of vegetable or olive oil around the edge of the suction cup.
Troubleshooting WiLife User Guide 104 Video Problems Video Problem Solution My video is fuzzy Clean the lens glass w ith soft cloth designed for cleaning eyeglasses. This will remove any dust or dirt. If your camera is pointing out a window, clean the glass inside and out.
Troubleshooting WiLife User Guide 105 Maintenance Prob lems Maintenance Problem Solution My CPU is pegged at 1 00% Test if Command Center.exe is using the CPU by checking Task Manager (CRTL-ALT- DEL>Task Manager>Process Tab).
Troubleshooting WiLife User Guide 106 Maintenance Problem Solution Command Center does not see my cameras Reset the camera by unplugging the po wer supply and then replugging it in to the wall. Verify that the camera ON/OFF button on the main Command Center window is set to ON.
Troubleshooting WiLife User Guide 107 Maintenance Problem Solution I am unable to see my site or cameras from WiLife Onl ine account To view your cameras remotely you need four items: proper Command Center configuration, an active WiLife Online a ccount, Internet connectivity, and a compatible remote device.
Troubleshooting WiLife User Guide 108 camera only and quick ly when sending date between the camera and Command Center USB R ECEIVER S TATUS L IGHTS There are three s tatus ligh ts on the USB Recei ver. Becaus e the USB Recei ver gets its power from the USB port, these light s will be on even when y ou have not plugged the recei ver into an outlet.
Configuring Your Firewall User Guide 109 9 Configuring Your Firewall Firewall Basics Firewall configu ration issues are our most common support call. In this chapter, we help you u nderstand an d configure you r firewall, savin g you and us th e trouble of a s upport call.
Configuring Your Firewall User Guide 110 Troubleshooti ng Note: XMPP als o happens to be us ed in some Inst ant Messaging (IM) software such as Google Talk. If a firewall is tr ying to block all I M communicatio n, it will likely als o block remote viewi ng and control.
Configuring Your Firewall User Guide 111 Microsoft Firewall Microsoft Fi rewall is a st andard component f or Windows XP, Serv ice Pack 2 (SP2). Microsoft does a good job of automatic ally asking users to allow Comm and Center to access th e network. This autom atic configurat ion method is sufficient in m ost cases.
Configuring Your Firewall User Guide 112 If the Windows Fire wall is enab led (On), select t he Exceptions tab. On th e Exceptions tab , check t he Command Cent er box to ena ble it for netwo rk communicat ions.
Configuring Your Firewall User Guide 113 Norton Internet Security 2001 - 2005 Norton Firewal l is a compone nt of several Symant ec securit y products includ ing Norton Int ernet Security, N orton Perso nal Firewall, Syman tec Client Se curity, and others.
Configuring Your Firewall User Guide 114 If you do NOT find C ommand Center in the Prog ram list (rare), you will need to c lick the Add b utton. On the program d ialog, enter th e file name “ c: Program Files WiLifeCommand Center.exe ” and c lick Open.
Configuring Your Firewall User Guide 115 Norton Personal Firewal l 2006 Norton Personal F irewall 20 06 is a c omponent of several Symantec securit y products that include Nort on Internet Security, Norton Personal F irewall, No rton AntiVirus, S ymantec Client Security, and others.
Configuring Your Firewall User Guide 116 You have now successfully configu red Norton Firew all 2006. Note: If you m ay have more t han one firewall application runni ng on your PC, you need to dis able or configure eac h one to run with Command Center.
Configuring Your Firewall User Guide 117 4. Click the Add button to add the WiLife Comma nd Center (werks .exe) to the prog ram list . 5. Add Werks.ex e to the progra ms list with Allow set as t he access option. Ty pically Werks .exe is installed at c:program filesWiLife Co mmand Cent erWerks.
Configuring Your Firewall User Guide 118 Norton AntiVirus 2007 The Norton Ant iVirus firewall has an aggress ive worm protect ion feature that b locks Comm and Center from giving the cam eras a DHCP a ddress when you install Com mand Center Versi on 1.
Configuring Your Firewall User Guide 119 3) Click on th e “ Turn Off ” but ton. 4) Click OK. Comm and Center o nly needs the f eature turned off temporarily. 5) In the Comm and Center Software, o pen the Setup p rogram, click on th e Advanced tab, and click on the Find My Cam eras button.
Configuring Your Firewall User Guide 120 Norton 360 1) Open Norton 36 0. 2) From the main screen, click on the menu optio n Tasks and Settings. 3) In the Settin gs section, click Change Advanced Settings .
Configuring Your Firewall User Guide 121 4) Click on th e Firewall Protecti on Settings. 5) On the Firewall Program Rul es tab , scroll through the list of Programs a nd find the WiL ife Command Center. 6) Click on it so that it is highlighted. Then, in the Access dropdown field, select Custom.
Configuring Your Firewall User Guide 122 Commun ications: Any Protocol: TCP and UDP. 8) After updating these sett ings, click Ok. 9) Exit Norton 360 ..
Configuring Your Firewall User Guide 123 ZoneAlarm Firewall Zone Labs prod uces several computer secur ity packages including Zon eAlarm Pro and ZoneAlarm. Th ough there are differ ences in the UI, they are largel y the same. Like other PC firewa ll product s, Zone Labs provides both aut omatic and m anual configuration inte rfaces.
Configuring Your Firewall User Guide 124 On the ZoneAlarm Control page, c lick the Program Co ntrol option to show the Program Control Page. Then click t he Programs tab and scroll down t o the Comm and Center prog ram. Set eac h Access and Server option to Allow (as shown).
Configuring Your Firewall User Guide 125 McAfee Security Center All users with t he McAfee Se curity Center running on their PC mus t follow these ins tructions in order for the WiLife Command Center to r un. Even if you acce pt to “ All ow ” WiLife netwo rk access at installation t ime, the McAfee Securit y firewall will block your came ras.
Configuring Your Firewall User Guide 126 4) In the Firewall panel, select t he option "Program Permissi ons." 5) In the Program Permissions panel, locate the WiL ife Comm and Center prog ram name a nd highlight it . If it is highlighted, det ails about the program will d isplay in t he Program Details panel, as shown in the graphic above.
Configuring Your Firewall User Guide 127 McAfee Personal Firewall McAfee dist ributes its firewall product in s everal package s including Internet Security Suite, P ersonal Fire wall Plus, and Des ktop Firewall. Though there are differences in the UI, they ar e largely the sam e.
Configuring Your Firewall User Guide 128 4) Finally, you can c onfirm tha t Command Cent er is in the In ternet Applicatio ns list and marked as “ Allow Full Access ” alo ng with other networked applicat ions.
Configuring Your Firewall User Guide 129 BlackICE Firewall BlackICE is t he least friendl y of all the fire walls we review here. There are two c ommon implementations of BlackICE: thos e that have pu.
Configuring Your Firewall User Guide 130 3) Click the Add button again . Enter the values shown: (Name: UPn P; IP Address: 1 72.29.0.0- 172.29. 255.255; Check All Ports; Type:UDP; M ode: Accept; Duration of Rule: F orever) and c lick Add. 4) Click the Add button again .
Configuring Your Firewall User Guide 131 1) Open an explo rer window by clicking on t he My Computer ic on and change d irectories to c :program filesISSBlackI CE. 2) Open the file fir ewall.ini with Notepad by doub le-clicking o n the file. 3) Find the [Man ual UDP low REJE CT] section and add these lin es: ACC EPT, 169.
Configuring Your Firewall User Guide 132 Windows Live OneC are If your PC is runni ng the Win dows Live OneCa re firewall, y our Command C enter system may not be dis playing video, even if you placed Com mand Center on th e Allow List . If Command Cent er is not d isplaying video, foll ow these inst ructions to resolve it: 1.
Configuring Your Firewall User Guide 133 4. Click on the Ports and Prot ocols tab. 5. In th e Ports and Protocols section, loca te the “ Universa l Plug and Play – Xbox 3 60 (UDP 190 0) checkbox and select it so that it is marked. Then, hit the Apply button.
Configuring Your Firewall User Guide 134 Turning Off Spam Blocking for WiLife E-mails If you are not receiving WiLif e alert e-mails, it may be due to your e-mail servic e blocking t he e-mails beca use it considers t hem to be spam .
Configuring Your Firewall User Guide 135 Yahoo Mail Yahoo Mail plac es SPAM in t he “ Bulk Mail ” fold er. Yahoo uses a mail f iltering system c alled SpamGuard, which is automa tically activated. The Bulk Mail fold er is generat ed when you receive your first message th at appears to be spam .
Configuring Your Firewall User Guide 136 Opera M2 Opera M2 places SPAM in the “ S pam ” folder. To ac cess e-mail messages in this view, toggle t he Hotlist by pressing F4, and double-clic k on "Spam." To get a WiLife a lert mess age out of this folder, right-click on the alert mes sage and then select the "Not Spam" option.
Configuring Your Firewall User Guide 137 A Specifications System Computer Requirement s WiLife requires these require ments for prope r operation. Add itionally, we recom mend a m ore powerful machine to achieve the best res ults. Numbe r of Cameras Requirem ent 1 2 3 4 5 6 CPU Speed* 2.
Specifications User Guide 138 Example Wireless Handheld Devic es: Asus MyPal A730W HP iPAQ hx240 0 series; hx2700 seri es; hx3700 series; hx4 700 series Dell Axim X51v; X50v; X30v Toshiba e805 B ROWSER Common Requirements Windows Media Player 9 or later Browsers Microsoft Internet Explorer Version 5.
Specifications User Guide 139 Property Size Up to 8,000 square feet P HYSICAL M ET RICS Power Consumption 15 Watts Camera Body Dimensions Height: 5.0 inch (12.7 cm); Width 3. 2 inch (8.1 cm); Depth: 1.8 inch (4.6 cm) Camera Weight 6.7 oz (190 g) Power Supply Dimensions Height: 3.
Specifications User Guide 140 Camera Weight 11 lb (500 g) DLC-810c Spy Camera S PY C AMERA F EA TURES Processing Power 400 MHz DSP Onboard Image En coding Windows ® Media Video 9 Onboard Image Proces.
Specifications User Guide 141 Powerline Networking WiLife uses powerful power-li ne networking tec hnology to allow us ers to easily ins tall and setup your surveillance s ystem.
Specifications User Guide 142 Wall and Ceiling Mount Installation Installing the WiLife Camera Wall and Ceiling Mount is sim ple. Use the recomm ended tools and drilling template below. As always, u se caution t o avoid injury. Recommended tools: Screw driver, electric d rill.
License and Warranty User Guide 143 B Software L icense and Hardw are Warranty Command Center Software Licens e NOTICE TO US ER: BE SURE TO CAR EFULLY READ AND UNDERSTAND THIS END-US ER LICENSE AGR EEMENT ( “ EULA ” ) BEFOR E YOU INSTALL OR USE ANY WILIF E SOFTWARE, FIRMW ARE, OR REL ATED DOCUMEN TATION.
License and Warranty Command Center User Guid e 144 OBTAIN BY USING THE SOFT WARE. FURTHER, WILIFE MAKES N O REPRESENT ATION (EXPRESS OR I MPLIED) AS TO MATTERS O F NONINFRINGMENT, CONDITION O F TITLE, MERCHANT ABILITY, INTEG RATION, SATISF ACTORY QUALITY, OR FITN ESS FOR A NY PARTICULAR P URPOSE.
License and Warranty User Guide 145 Limited Product Warranty WiLife, Inc. ("WiLife") warrant s to the original purchaser tha t its hardware prod ucts will be f ree from defects in materials and workmanship f or a period of one (1 ) year from the date of original p urchase ("Warranty Period" ), as further des cribed below.
License and Warranty Command Center User Guid e 146 CONFERRED BY THIS WARR ANTY ARE IN ADDI TION TO ALL RIGHTS AND REMEDI ES CON VEYED BY SUCH CONSUMER PR OTECTION LAW S AND REGULATION S.
User Guide 147 C Regulatory and Safety Regulatory Information R ADIO F REQUENCY I N TERFERENCE This device comp lies with Part 15 of the FCC Ru les. Operation is subject to the following two c onditio.
Regulatory and Safety User Guide 148 E LECTRIC S HOC K H AZARD When properly ins talled and configured, the W iLife equip ment is des igned to protect us ers from exposure to hazardous volt age levels. Thi s system should only be oper ated from the t ype of power sourc e indicated in t his guide and on t he system ’ s label.
Regulatory and Safety User Guide 149 If, after falling , the camera e xhibits degrad ed performance, has ceased operating, shows visible cracks or if there is evidenc e that intern al components have come loos e, disconnect the camera from it s cable and follow the instruc tions in this manual for obtaining s ervice repai r.
Regulatory and Safety User Guide 150 P ROLONGED U SE OF E QUIPMEN T As with all equ ipment, care s hould be tak en to minimize the ris k of repetitive mot ion injuries, muscle fat igue, prolonged mus cle inactivit y and eye strain. R epetitive mot ion injuries ma y be caused by com mon WiLife activities s uch as t yping and computer mouse u se.
Regulatory and Safety User Guide 151 To protect you r privacy, be s ure to set a uniqu e password via t he WiLife software. D oing t his encrypts your camera dat a and makes the output unreadabl e by neighboring H omePlug ® syst ems which may be able to detect your sign als.
User Guide 152.
Een belangrijk punt na aankoop van elk apparaat WiLife V2.1 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen WiLife V2.1 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens WiLife V2.1 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding WiLife V2.1 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over WiLife V2.1 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van WiLife V2.1 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de WiLife V2.1 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met WiLife V2.1 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
