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Xer o x DocuPrint 4850/4890/92C NPS/IPS System Overview Guide 72 1 P 9 01 6 0 V e r si o n 8 . 0 October 20 0 2.
Xerox Cor poration 701 S. A viatio n Boulev ard El Segu ndo , CA 90245 ©2002 by Xerox Cor poration. A ll ri ghts reser ved. Copyright prot ection clai med includ es all forms and matte rs of copyrigh.
System O verview Gui de iii T able of contents Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Laser sa fety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of co ntents iv System Overview Guid e 2. Prin ter c ontroll er ove rview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Printer controller co mponents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Sun Blad e 1000 workstation .
Tabl e o f conte nts System O verview Gui de v A. Suppl ies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A -1 Paper an d other throu ghput stocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Selecting p aper .
Table of co ntents vi System Overview Guid e.
System Overview Gu ide vii Safety Laser safe ty W ARNING Adjustments, use of con trols, or p erf ormance of procedures other than those spec ified herein may result in hazardous light exposure. The Xerox DocuPrint pr inters are cer t ifie d to comply with the perform ance stan dards of the U .
Safety viii System Overview Guid e Ozone information : U . S. only This pr oduct produ ces oz one during no r mal ope ration. The amoun t of oz one produ ced depe nds on cop y vo lume .
Safety System Overview Guide ix • Nev er use supplies or clea ning mat er ials for other than the ir intend ed purposes. K eep al l materials out of the re ach of chil dren. • Nev er op erat e the e quipm en t if you noti c e unusua l nois es or odors .
Safety x System Overview Guid e Electrical supply This pr oduct shall be oper ated from t he type of electrical suppl y indicate d on the product’ s data p late labe l. If y ou are not sure that your ele ctr i cal su pp ly meet s the req uiremen ts, pleas e consul t your loca l power company fo r ad vice.
Safety System Overview Guide xi Maintenance Any operator pro duct maintenan ce procedur es will be describ ed in the u s er docume ntation suppli ed with the pr oduct . Do not carry out an y maintenan ce on the product, wh ich is not described in the custome r document ation.
Safety xii Syst em Overview Guide Radio and telecom m unications equipment d irective (Eur ope only) Certification to 1999/5 /EC Radi o Equipment and T elecomm unications T ermina l Equipment Directiv.
Safety System Overview Guide xiii For fur ther information F or mor e informa tion on Environmen t , Health and Sa fety in relatio n to this Xerox product an d supplie s, please c o ntact t he f ollow.
Safety xiv System Overview Guide.
System Overview Guide xv Intr oduction This gui de pr o vides a n o v e rview of th e i nd ivid ual co mp on ents of the NPS/IP S printing system and ho w the y work toget her . It is design ed to pro vide y ou with bac kgr ound in f or ma tion that can be used to make inf or med de cisio ns regard ing pr inte r us e and perf or mance .
xvi System Overview Guid e • Appe nd ix A, “S upp l ie s ,” pro vides in f ormation and specifi cations o n paper a nd other media u sed with th e NPS/ IPS, as w ell as instr uctions for ordering supplie s.
Introd uction System Overview Gu ide xvii NO TE: Note s are hi nts tha t h elp you perform a task o r under stand the text . CA UTION Cautio ns aler t you to an a c tion th at could damage hardware or software. W ARNING W arnin gs alert you to conditions that ma y affect the safety of people.
xviii System Overview Guid e • Submitting y our Jobs fro m Windo ws NT 4.0 ( QuickP rint) Quick Ref erence Card • Submitting your Jobs Using Wind ows NT 4.0 Driv ers Quick Ref erence Card The docum entation set also in cludes an e lectroni c ve rsion, the DocuPrint NPS/IPS Interact iv e C ustomer Documenta tion CD .
System Overview Gu ide 1-1 1. System o ver view This chapter introduces the Do cuPrint NPS/IPS printing system and de scribes its major a nd option al component s. It also pro v id es inf ormation on ho w hig hl igh t color is use d in printed documents .
System o verview 1-2 Syste m Over view Guide Resolution The 4850 /4890 NPS /IPS pro vides hi gh print qual ity at 30 0 dpi resoluti on. It can receiv e da ta at 240, 30 0, or 60 0 dpi. The controll er conv er ts 240 and 6 00 to 300 d pi data. The 92C NPS/IPS pr ovide s e xceptiona l print quali ty at 600 dpi resoluti on.
System o verview System Overview Gu ide 1-3 Xer o x-s upplied printer interface Th e printer inte rf ace cab les pro vide hig h-speed data tra nspor t and com munica tion betw een the printer control ler and the pr inter .
System o verview 1-4 Syste m Over view Guide Document Feeding and Finishing Ar chitecture (DF A) The Docume nt F eed ing and Fi nishing A rc hitectu re (DF A) on the NPS/I P S supp or ts a ll third- par t y finishing de vices currently v alid ated for the LCDS (J 11) pr i nters (DF A is no t s uppor ted on the 485 0).
System o verview System Overview Gu ide 1-5 • Host Resources MIB (RFC 1514) This MI B defines v ar iab les useful in ma naging a “ host” system. In th is conte xt, a h ost is a computer th at is directly used by h uman bei ngs and t hat comm unicate s with o ther similar computers attache d through a n etwork.
System o verview 1-6 Syste m Over view Guide Sixth S ense is int ended to automate a nd e xpedit e the ra nge of ser v ice-rel ated s u ppor t func tions. S ixth S en se is a to ol th at enab les Xer ox to prov ide benc hmark ser vice supp or t. Xero x customers benefit from the ability to bring broader su ppor t to f o cus more quic kly .
System o verview System Overview Gu ide 1-7 How highlight color is created A docum ent with highlight color conta ins one color plus b lac k. The colo r ma y be printed either as a solid co lor or comb ined w ith b lack. The NPS/IPS pr ints the highligh t colo r b y prin ting small dots in a si ngle p ass wit h near -perfect regi stration.
System o verview 1-8 Syste m Over view Guide When th e NPS/IP S receives a fu ll-c olor do c ument, t he pr inter softwa re matches the colors as closely as possible . If y ou specify a color in your document that the NPS/IPS cannot print, it is pr in ted eit her as a shad e o f gra y or as an equivalen t tone of high lig ht col or .
System Overview Gu ide 2-1 2. Printer controller o ver view The printer control ler manage s print opti ons , prov ides the u ser interf ace , and runs system man agement and diag nostic oper ations on de mand.
Printer con troller overvie w 2-2 Syste m Over view Guide Printer controller components The printer controll er consists of a specially-co nfigured Sun workstat ion a nd uses prop rietar y Xero x hardw are , fi rmware , an d soft ware.
Printer con troller overvie w System Overview Gu ide 2-3 Figure 2-1. Components of the printer contr oller 1. Monitor 2. Mous e 3. K eyboar d 4. Diskette drive 5.
Printer con troller overvie w 2-4 Syste m Over view Guide • Disket te driv e: Diskette s inser ted into a disk ette driv e are used to install f onts an d to load f iles to , and bac k up files from, the internal disk drive . The diske tte driv e uses indust r y standar d 3.
Printer con troller overvie w System Overview Gu ide 2-5 6. T wisted-pair Ethernet (TPE) co nnector 7. IE EE 139 4 conn ect ors 8. Fibr e Channe l-Arbit rated Loop (FC -AL) conne ctor 9. A udio modu le headph ones , line-in , line-o ut, and microp hone con nector s 10.
Printer con troller overvie w 2-6 Syste m Over view Guide Optional components F or channe l connection to a host f or IPDS pr inting, the system ma y use an HCU . An e xte r nal 4 mm tape dr ive is a vailable and reco mmended for backing up site files.
Printer con troller overvie w System Overview Gu ide 2-7 • CD-ROM: The CD-ROM drive , located in the processor above the diskette dr ive, is a high -densi t y , read-o nly , opt ical laser stor age de vice used f or loading th e softw are, f onts and oth er fi les.
Printer con troller overvie w 2-8 Syste m Over view Guide – Docu Print Print Service Soft ware includ ing softw are compo nents for the u ser i nt erface, driver , deco mp osers, Job P ool Mana ger , and ot her operat ing system utilities.
Printer con troller overvie w System Overview Gu ide 2-9 – Letter Got hic (Medium, Italic , Bold) – Alb er tus [Med ium (sem i-bold) , Extr a Bold – Anti que Oliv e (Medium , Italic , Bold ) –.
Printer con troller overvie w 2-10 Syste m Over v iew Guide.
System Overview Gu ide 3-1 3. Printer componen ts and options The printer processes the electronic data and im ages recei ve d from t he contro ller an d produces th e printed out put. This ch apter describes the components a nd option s av ailab le f or the printer .
Printer compon ents and opti ons 3-2 Syste m Over view Guide 5. F eeder tr a y 1 6. F eeder tr a y 2 Printer console The printer con sole contai ns message and gr aphic displa ys, an attenti on light , and Inf or matio n, Stop , and Contin ue but tons.
Printer component s and optio ns System Overview Gu ide 3-3 Figure 3-2. Printer console 1. A ttention l ight 2. Messa ge displa y 3. Gr aphic di spla y 4. W ire per centage i ndicator 5. F eeder tr a y indicato rs 6. P ower on/ off s wit ch 7. S ample b utton ( not used) 8.
Printer compon ents and opti ons 3-4 Syste m Over view Guide • When the light glo ws steadily , act soon to a void a cycle-do wn. A steady g lo w typically indicates t hat pape r or dry ink is lo w . Messa ge displa y Printer status and sim p le operat i ng and mai nt en ance instr ucti ons are shown in a two-line me ssage.
Printer component s and optio ns System Overview Gu ide 3-5 P o wer on/off switc h This s witch contro ls po wer to the printer and i s use d primarily b y ser vice represent ativ es . Sample b utton The samp le f eatur e is not use d. Continue button The Con tinue b utton resume s printing when it is pressed .
Printer compon ents and opti ons 3-6 Syste m Over view Guide Additional printer features Additi onal f eatures of t he NPS/I PS includ e the f ollowi ng: Instruction labels Located throughou t the printer to assist y ou with a va riety of tasks.
Printer component s and optio ns System Overview Gu ide 3-7 CCU chang eout car t The c ar t is us ed to remove and instal l the cu s tomer ch angeable unit (CCU). The CCU con sists of the color dev e loper hou s ing and the dr y ink bottle. Because the CCU is heavy , the user will need th e car t to mak e the chang e.
Printer compon ents and opti ons 3-8 Syste m Over view Guide High-capaci ty f eeder The hig h-capacity f eeder (HCF) pro vides tw o additiona l f eeder tra ys. Th e e xtra tra ys work interchan ge ab ly with f e ed er tra ys 1 and 2 to allow autom atic tray switching a nd unin terr upted pr int ing time.
Printer component s and optio ns System Overview Gu ide 3-9 Dual stac ker The dual stac ke r contai ns two i dentical output tr a ys. Output can be sent to either of these tr a ys or both of these tra ys. NO TE: A dual st ack er is requ ired on the NP S/IPS f or i nstallatio n of the b ypass tran spor t.
Printer compon ents and opti ons 3-10 Syste m Over v iew Guide Stitc her/stac ker The stitcher/stac k er inser ts wir e-stitches (staples) into documents . Figure 3-7 . 4850/48 90/92C NPS/I PS printe r with st itcher / stacker 1. Sample tra y 2. Stitc her/stac ker tra y Sample tra y Used f or sample pr ints , rej ected prints, and tr ansparencie s.
Printer compon ents and opti ons 3-11 Syste m Over v iew Guide Bypass transport (4850 and 48 90 only) The option al b ypass tr anspor t enab les individ ual printed sheets of pape r to pass through the NPS /IPS output t ra y to third-par ty fini shing devices.
Printer compon ents and opti ons 3-12 Syste m Over v iew Guide Sof tware , f irm ware , hardwa re, and paper requirements The opti onal b ypass tr anspor t requ ires the f ollow ing: • Dual st ac ker outp ut module • Standa rd wh ite, colored, predr illed, or prepri nted paper .
Printer compon ents and opti ons 3-13 Syste m Over v iew Guide Pr ofiles for thir d-par ty finishing devices When a bypa ss trans por t is con ne cted to the NPS/IP S, y ou ca n add an y n um be r of thir d-pa r ty finish in g de vices. Figure 3-9. Third-party fini shing de vice configuration 1.
Printer compon ents and opti ons 3-14 Syste m Over v iew Guide • Alignment: Y our finish ing de vice al ign at the correct he ight witho ut interf erence fro m protrudin g f eatures . T o accomplish this , y ou must co nsider the f eature loca tions and t he v er tical alignm ent.
Printer compon ents and opti ons 3-15 Syste m Over v iew Guide 7. S heet path 8. Fini shing de vice left ed ge Electrical connection The printer automatical ly detects the presence of the b ypass tra nspor t and third- par ty finishing de vices when it is pow ered up .
Printer compon ents and opti ons 3-16 Syste m Over v iew Guide P aper paths The pape r path is the rout e that stoc ks (paper , t ranspar encies , labels , an d so on) f o llo w throug h the prin ter from th e f eeder tra ys to the o utput tr a ys.
Printer compon ents and opti ons 3-17 Syste m Over v iew Guide The fo llowing figure illu strates the duple x (two-sided output) paper path of a printer with a du al stac k er a nd a stan dard f e eder . Materials ma y originat e in eith er f eeder tra y 1 or f eeder tra y 2.
Printer compon ents and opti ons 3-18 Syste m Over v iew Guide The f ol lowing figure illustr ates the si mple x pap er path of a printer with the high-c apacity f eeder .
System Overview Gu ide 4-1 4. Netw ork printing en vir onme nt The NP S/IPS s ystem su pports the person al comp uter (PC) , Sun workstation, DEC wor kstat ion, HP/Apollo , IBM RS/6000 and Apple Macintosh. It accepts P ostScript le ve ls 1 and 2, PCL 5, TIFF , and AS CII output.
Network printi ng env i ro nmen t 4-2 Syste m Over view Guide Client software On y our PC o r workstation , yo u must i nstall or set up a supported means of submitt ing jobs to the printer . Depend ing on y our system, y ou can use th e f ollowing: • Xero x drivers f or Windo ws 3.
Network pr in ti ng enviro nment System Overview Gu ide 4-3 • Xero x C lient Softwar e: Provides a pr int comma nd f or submitti ng job s and s pecifyi ng print op tions . Th e fun ction ality of the p rint command is dependen t on the TCP/ IP softw are instal led on the workstatio n.
Network printi ng env i ro nmen t 4-4 Syste m Over view Guide Sho wn belo w are the w orkstations , netw orking opt ions , and job submission methods a vailab le f or each client.
Network pr in ti ng enviro nment System Overview Gu ide 4-5 Job stat us f e edbac k Client workstations d ispla y f ault me ssages and ad ditional inf or mation, such a s th e sta tu s of f eeder tr a ys and outp ut bi ns . If proper ly c o nfigur ed, the wor ks ta tions may be able to displ a y job statu s, as shown below .
Network printi ng env i ro nmen t 4-6 Syste m Over view Guide The job status command (lpq) is av ailab le at clie nt wo r kstation s unles s y our TCP /IP networ k com municati on s utilitie s do no t support it. Xerox Client Softw are provides comm ands for listing the status of the job and for listing t he queue.
Network pr in ti ng enviro nment System Overview Gu ide 4-7 Multiple networ k connectivity The system sup por ts multiple ne twork connectivity , that is, th e abili ty f or pro tocols such as TCP /IP t o r un on more th an one netwo r k interface . F or TCP/IP , th e system can su ppor t any combi nation of E thernet or T oken R ing.
Network printi ng env i ro nmen t 4-8 Syste m Over view Guide.
System Overview Gu ide 5-1 5. IPDS printing en vironment The NPS /IPS emu lates an IBM AFP Gr oup 3 page printer wi th the Adv anced Function Ima ge and Graph ics (AFIG) option.
IPDS p rinting environ ment 5-2 Syste m Over view Guide The NPS/IP S can be set up to receiv e d ata from the IB M host in one of tw o w a ys: • Thr ough a bus and tag ch annel co nnect ion.
IPDS prin ti ng envi ro nm en t System Overview Gu ide 5-3 Figure 5-2. Printing system: TCP/IP configuration 1. Host system (PC or mainframe) 2. In terf ace net work (Ethernet or T ok en Ring) 3. P rinte r cont ro l le r 4. P rinter interf ace cable s 5.
IPDS p rinting environ ment 5-4 Syste m Over view Guide Figure 5-3. Channel boa r d and control unit 1. Printer 2. P rinter contro l and vid eo cab le 3. P r inter contro ller wit h channel i nterf ace b oard 4. Cha nnel cab le conn ector bo x 5. Channe l cables 6.
IPDS prin ti ng envi ro nm en t System Overview Gu ide 5-5 Figure 5-4. Host Channel Unit (H CU) The front pane l of the HCU provides a single- dig it LED d ispla y that en able s you to monito r pow er-up an d offline sta tus, a nd aler ts y ou to error conditions .
IPDS p rinting environ ment 5-6 Syste m Over view Guide • OL1: Ove rla y One • PS1 : P age Segmen t One • Line mode data streams Each of the da ta objects f ollo w the same obje ct rule of conta ining delimiting fi elds with str ucture d fields de scr ibing each object.
IPDS prin ti ng envi ro nm en t System Overview Gu ide 5-7 Color image suppor t Some I M1 image s (f or e xample , logo s) can be con ve r ted to IOCA f or resoluti on correction . The bi-le vel IOCA f eature ena bles such IM1 images to be printed in col or on the highlig ht-color printer .
IPDS p rinting environ ment 5-8 Syste m Over view Guide.
System Overview Gu ide A-1 A. Supplies This app endix pro vides i nf or mati on and speci fications f or the medi a yo u use with y our Xero x DocuPrint 48 50/4890/ 92C NP S/ IPS printer .
Supp lies A-2 Syst em Overview Guide Recommended weight and grade Use a g ood quali ty , x erogr aphic-g rade pape r . F or best results , use pa pe r that is 20-pound or 80 gsm (gram s per squar e meter) bond, x erog raphi c gr ade. Xero x 4024 Dual Pur pose P aper pro vides opti mal perf or mance in the printer .
Supplie s System O verview Gui de A-3 • Tinted paper: A vailable in a varie ty of co lo rs, it has ma ny uses, including calling a ttention to cer t ain pr inted mater ial, separ ating spe cial sect ions , or dividi ng chapter s of a report. • Preprinted pa per: Ma y be lett erhead, f or ms , or log os.
Supp lies A-4 Syst em Overview Guide Figure A-1. Storing paper correctl y Figure A-2. Recommended temp erature and humidity f or paper storage Conditioning paper Beca use temp erature a nd humid ity affect pape r perfor mance i n the pr inte r , you need t o condit ion pape r bef ore u sing it.
Supplie s System O verview Gui de A-5 The len gth of tim e yo u should co nditio n y our paper depends on the am ount of pap er a nd the dif f er ence betw een the stor age a nd oper a t ing tem p er ature s . Use the f ollo wing ch ar t to de ter mine the len gth of time neede d to condit ion stac ke d car tons of pap er .
Supp lies A-6 Syst em Overview Guide Dry ink Dry ink (also ca lled tone r) is the powde r which f or ms the image on the pr inted page . There ar e six car tridges of b lac k dr y ink or three cartr idges of co lored dr y ink in each car ton. Y ou should k eep at le ast one e xtra ca r t r idge o n hand a t all times .
Supplie s System O verview Gui de A-7 The de vel oper is chang ed b y y our service represen tativ e . F or prod uct infor mation , ref er to th e consu mable supplies table, later in this appendix. Stitch er wire Stitch er wire is a consu mable item f or a pr inter equ ipped w ith the stitcher/st ac k er optio n.
Supp lies A-8 Syst em Overview Guide Ta p e s The opt ional 4 mm car tridge tape drive uses 5 GB or 8 GB tapes . The 1/4- inch QIC tape drive uses quar ter-inch stream car tr idge tapes. The tape da ta capa city shou ld be 32 0/525 MB . T a pe densit y is critical.
Supplie s System O verview Gui de A-9 Consumable supplies tab les A num ber of supplies are a v ailabl e from Xero x f or y our DocuPrint printer . Use t he f ollo wing tab les to help d eter mine your supply needs . NO TE: Custo m e rs in the U. S . may use the par t numbe rs in thes e tables to order s uppli es.
Supp lies A-10 Syste m Over view Guide 8.5 x 11 i nch Dual Purpos e Colors—Gr een, 3-h ole 3R3072 8.5 x 14 i nch Dual Purpos e Colors—Gr een 3R3088 8.5 x 11 i nch Dual Purpos e Colors—Pi nk 3R3058 8.5 x 11 i nch Dual Purpos e Colors—P ink, 3-hol e 3R3074 8.
Supplie s System O verview Gui de A-11 8.5 x 11 i nch 10 Seri es Smoot h 3R54 8.5 x 14 i nch 10 Seri es Smoot h 3R83 8.5 x 11 i nch 4024 Dual Purpose , reinforc ed 3-hole* 3R2057 Tra nspar enci es Xerox transparen cies ar e packaged 100 sh eets to a b ox.
Supp lies A-12 Syste m Over view Guide Complete supplies list—4850/4890/92C printer The f ollowi ng tab le lists the su ppl ie s in addi tion to pap er that a r e a v ailab le f or yo ur printer . Use this tab le to help y ou determine y our suppli es needs .
Supplie s System O verview Gui de A-13 Ordering su pplie s T o a v oid unnece ssar y do wntime , alwa ys hav e an adequate amou nt of the ne cessa r y su pp lies. T o d o t his, you need to esta blis h a proc ed ure for checking an d ord er in g supplie s.
Supp lies A-14 Syste m Over view Guide Once y our printer v olume is estab lished , planni ng ahead an d b uying Xero x supplies in quantity ca n sav e you mon ey .
Supplie s System O verview Gui de A-15 The f ollo wing ta bl e is a chec klist y ou can u se to kee p trac k of the supplie s you order . T able A- 5. Supplies c heck list f or DocuPrint 4850 /4890/92.
Supp lies A-16 Syste m Over view Guide Cart ridge ta pes Cleaning supplies T able A- 5. Supplies c heck list f or DocuPrint 4850 /4890/92C NPS/ IPS printer Supplies checklist Use this che c klist t o help record the su pplies and a ccessor ies you need, the da te y ou p lan to place the or der , and the actual date of the or der .
System Overview Gu ide INDEX-1 Inde x A Adob e fonts 2-8 Advanced Function Im age and Gr aphics (AFIG) 5-1 AFP en vironmen t 5 -5 alignm ent, thir d-party fi nishing devi ces 3-14 attention lig ht 3-3.
Index INDEX-2 System Overview Guid e F fault code displ ay 3-5 feedba ck, job status 4-5 – 4-6 feeder high-c apacity 3-8 tray 3-2 , 3-8 font insta llation commands 2-8 fonts Adobe Typ e 1 2- 8 PCL 2.
Index System O verview Gu ide INDEX-3 operating systems su pported 5-1 operat ion saf ety, Euro pe ix – xi operat ion saf ety, U. S. viii – ix orderin g supplie s A-13 – A-14 outlin e fonts 5-7 .
Index INDEX-4 System Overview Guid e stacker tray 3-9 trays 3-2 status signals, third-party finish ing devices 3-15 status , job co mmand 4-6 stitc her wire, ordering A-7 stitcher/stacker 3 -10 stop b.
Een belangrijk punt na aankoop van elk apparaat Xerox 4850 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
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In een situatie waarin je al een beziter van Xerox 4850 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Xerox 4850 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Xerox 4850 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.