Gebruiksaanwijzing /service van het product SIP-T22p van de fabrikant Yealink
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Copyright © 2011 YEALINK NETWORK TECHNOL OGY Copyright © 2011 Y ealink Network T echnology CO ., L TD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form .
Note: This devic e is tested and co mplies with the limits for a Class B digital device, pursuant to P art 15 of the FCC Rules. Thes e limits are desig ned to provide reasona ble protection against harmful interference in a residential instal lation.
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About This Guide v Thank you for choosing the SIP - T22P IP phone, an exquisitely designed SIP IP phone. This unit provides business telepho ny features such as Call Hold, Call T ransfer , Busy Lamp Field, Shared Line, Hot Desking, Mu lticast Paging and Conference over an IP network.
User Guide SIP - T22P IP Phone vi.
T able of Contents vii About This Guide ...................................................................... v In This Guide ......................................................................................................................... v T able of Contents .
User Guide SIP - T22P IP Phone viii Blacklist ................................ ............................................................................................ 30 R emote Phonebook ..........................................................
T able of Contents ix R e ceiving RTP Strea m ..................................................................................................... 74 Music on Hold ......................................................................................
User Guide SIP - T22P IP Phone x.
Overview 1 This chapter provides t he over view o f the SIP - T22P IP phone. The top ic s include: Hardware Componen t Instructions Icon Instructions LED Instructions User Inter faces Documentation If you require additional information or assistance with you r new phone, contact your system administrator .
User Guide SIP - T22P IP Phone 2 Hardware componen t instructions of the SIP - T22P IP phone are: Item Description ① LCD Screen Shows information about calls, messages, sof t k eys, time, date and o.
Overview 3 Icons appear on the phone LCD screen are described in the following table: Icon Description Network is unavailable R egistered successfully R egistered fail R egistering Hands-free speak er.
User Guide SIP - T22P IP Phone 4 Icon Description Missed Calls Call F or ward R ecording box is full A call cannot be recorded R ecording starts succ essfully R ecording canno t be st arted R ecording.
Overview 5 Power Indicat or LED LED Status Description Solid green The phone is power ed on . Flashing green The phone is ringing. Off The phone is power ed off . Line key LED LED Status Description Solid green The line is active. F ast flashing green The line receives an inco ming call, the phone is ringi ng .
User Guide SIP - T22P IP Phone 6 There are two ways to customize specific configurations on your SIP - T22P IP phone: Using the user inter face on the IP phone.
Overview 7 The options you can use to customize the IP phone via ph one user inter face and/or via web user inter face are listed in the followin g tab le: Options Phone User Inter face W eb User Inte.
User Guide SIP - T22P IP Phone 8 Options Phone User Inter face W eb User Inter face Advanced Phone Features -- BLF/BLF List -- Shared Line -- Intercom -- Call R ecording -- Hot Desking -- Multicast P .
Overview 9 The following table shows documen tat ions available for the SIP - T22P IP phone. Name Contents Where found F ormat/ Language Quick Installation Guide Basic set up of the phone In the packa.
User Guide SIP - T22P IP Phone 10.
Getting Started 11 This chapter provides basic installation instructions an d information for obtaining the best per formance with the SIP - T22P IP phone.
User Guide SIP - T22P IP Phone 12 P ower Adapter Handset & Handset Cord Ether net Cable Quick Instal lation Guide & Quick R eference Guide CD - R OM Check the list before installation. If you find anything missing, contact your system administrator.
Getting Started 13 If your phone is already installed , proceed to Phone Initialization on page 15 . This section introduces how to install the phone with the compon e nts in the packing list: Attach the Stand Connect the Handset and optional Headset Connect the Network and P ower 1) Attach the Stand: a.
User Guide SIP - T22P IP Phone 14 3) Connect the Network and P o wer: Y ou have two options for power and network connections. Y our system administrator will advise you which one to use. AC power P ower over Ethernet (P oE) AC P ower T o connect the AC power: 1.
Getting Started 15 T o connect the P oE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.
User Guide SIP - T22P IP Phone 16 Y ou can view the system status of your phone via phone user inter face or web user inter face. A vailable information of phone status includes: Network status including W A N port and LAN port information. Phone status including device model, firmware version and MAC ad dress .
Getting Started 17 Generally , your phone will be deployed with multiple other phon es. In this case, your system administrator will configure the phone parame ters beforehan d, so that af ter you start up your phone, the phone will be registered and ready to use.
User Guide SIP - T22P IP Phone 18.
Customizing Y our Phone 19 Y ou can customize your SIP - T22 P IP phone by configuring the setting for time and date, language , and ring tones, for example. Y ou can add contacts to the phone‟s local director y manually or from call histor y . Y ou can handle incoming calls from differ ent contacts in different ways.
User Guide SIP - T22P IP Phone 20 default. Y ou can change the language for the phone user inte r face and the web user inter face respectively . Note T o change the language for the phone user inter face: 1. P ress Menu -> Settings -> Basi c Settings -> Language .
Customizing Y our Phone 21 2. Press o r , or the Switch sof t k ey to select the time zone that applies to your area from the Time Zone field. The default time zone is " +8 China(Beijing)". 3. Enter the domain names or IP addresses in the NTP Ser ver1 and NTP Ser ver2 fields , respectively .
User Guide SIP - T22P IP Phone 22 The date formats you need to know: Date Fo rmat Example (2011-8-17) WW W MMM DD W ed Aug 17 DD -M MM- YY 17-Aug- 11 YYYY - MM - DD 2011 - 08 -17 DD/MM/YYYY 17/08/2011.
Customizing Y our Phone 23 F unction K eys: The fu nction k eys are lock ed. Y ou cannot use the MESSAGE, FORWARD, RD, OK, navigation k eys, Volu me k ey , line k eys, and the sof t k eys until unlock ed.
User Guide SIP - T22P IP Phone 24 Y ou can also activate or deactivate the k eypad lock via web user inte r face at the path Phone -> Preference . Note Y ou can press the V olume k ey to adjust the receiver volume of currently used audio devices (handset, speak erphone or headset), when the phone is in the dialing interface or during a call.
Customizing Y our Phone 25 2. Press or to select the desired ring tone. 3. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. T o select a ring tone for the phone via web user inter face: 1. Click on Phone -> Preference .
User Guide SIP - T22P IP Phone 26 This section provides the operating instructions for managing contacts. The topics include: Local Director y Blacklist R emote Phoneboo k The built-in phone director y stores the names and phone numbers of your co ntacts.
Customizing Y our Phone 27 T ones field. 7. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Note Adding Contacts from Call Histor y T o add a contact to the local direct ory from the call histor y : 1. Press the History sof t k ey .
User Guide SIP - T22P IP Phone 28 3. Press the Option sof t k ey , and then select Detail from the prompt list. 4. Press or to switch between different items and then edit. 5. Press the Save sof t k ey to accept change or the Back soft key to cancel. T o delete a contact from the local dir ector y: 1.
Customizing Y our Phone 29 3. Enter a few continuous charact ers of the contact name or continu ous numbers of the contact phone number using the k eypad. 4. Press the OK soft k ey . The contacts whose name or phone number matches the characters entered will appear on the LCD screen.
User Guide SIP - T22P IP Phone 30 The built-in phone director y stores the names and phone numbers of the blacklist. Y ou can store up to 30 contacts in your phon e‟s black list director y . Y ou can add, edit, delete or search for a contact in the blacklist director y .
Customizing Y our Phone 31 T o place a call from the corporate director y : 1. Press Dir -> R emote Pho nebook . 2. Press or to select the desired remote group, an d then press the Enter sof t k ey to load the corporate director y . 3. Select the desired contact in the corporate director y .
User Guide SIP - T22P IP Phone 32 2. Press o r to switch between All Calls , Dialed Calls , R eceived Calls , Missed Calls and F or warded Calls . 3. Press or to select the desired entr y . 4. Press the Option sof t k ey , and then select Add to Contacts (or Add to Blacklist ) from the prompt list.
Customizing Y our Phone 33 Physically connect your headset , refer to Phone Installation on page 13 and activate/deactivate it for use. T o activate the headset: 1. Press on the phone. The headset icon on the idle screen indicates that the headset mode is activated.
User Guide SIP - T22P IP Phone 34 Y ou can use two headsets when enabling the dual headset feature . T o use this feature, you must physically connect headsets both to t he headset jack and handset jack respectively .
Customizing Y our Phone 35 F or ward T ransfer Hold DND R edial SMS Group Listening F or more information, contact your system administrator . Speed Dial Y ou can use this k ey feature to speed up dialing numbers of ten used or hard to remember .
User Guide SIP - T22P IP Phone 36 Conference Y ou can use this k ey feature to set up a conference call. F or more information, refer to Conference on p age 54 .
Customizing Y our Phone 37 Hold Y ou can use this k ey feature to place an acti ve call on hold or retrieve a held call. Dependencies: T ype ( K ey Event ) K ey T ype ( Hold ) Usage: 1. Press the DSS k ey during an active call to pl ace the call on hold.
User Guide SIP - T22P IP Phone 38 Dependencies: T ype ( K ey Event ) K ey T ype ( Group Listening ) Usage: 1. During a call, press the DSS k ey to activate group listening mode. Y ou can then speak and listen through the ha ndset/ he a dset, other persons at your side can listen through the speak er at the same time.
Customizing Y our Phone 39 4. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also register or disable an account via web user inter face at the path Account -> Basic . Y ou can configure multiple line k eys associated with an accou nt.
User Guide SIP - T22P IP Phone 40 Y ou can configure one or more replace rules to remove the specified string and replace it with another string. Y ou can configure a pattern with wildcards (expression syntax refer to the table above), so that any string that matches the pattern will be replaced.
Customizing Y our Phone 41 begins with 2 will be dialed out automatically on the phone. T o add a dial-now rule via web user inter face: 1. Click on Phone -> Dial Plan -> Dial-now . 2. Enter the desired value (e.g. 1234 ) in the Dial-now Rule field.
User Guide SIP - T22P IP Phone 42 Y ou can block the dialing of specific numbers. When you dial a block out number on your phone, the dialing will fail and t he LCD screen will prompt “ F orbidden Number ” . T o add a block out number via web user inter face: 1.
Customizing Y our Phone 43 4. Click Confirm to accept the change. Note Y ou can dial a hotline number immediately once you lif t the handset, press the speak erphone k ey or a line k ey .
User Guide SIP - T22P IP Phone 44.
Basic Call Featur es 45 The SIP - T22P IP p hone is designed to be easily used lik e a regular phone on a public switched telephone network (PSTN). Y ou can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP - T22P IP phone.
User Guide SIP - T22P IP Phone 46 dial from the search results. F or more information, refer to Contact Management on page 26 and Call Histor y Management on page 31 . During a call, you can alternate between Speak erphon e , Headset, or Handset modes by pr essing the speak erphone k ey , the HEA DSET k ey , or picking up the handset.
Basic Call Featur es 47 Press , , or the Send sof t k ey . - With the optional headset connected, press to activate the headset mode. Enter the desired number using the k eypad. Press , , or the Send sof t k ey . Note T o place multiple calls: Y ou can have more than one call on your SIP - T22P IP phone.
User Guide SIP - T22P IP Phone 48 T o answer a call using the handset: 1. Pick up the handset. T o answer a call using the hands-free speaker phone mode: Do one of the following: - Press . - With the handset on-hook and headset mode deactivated, press the Answer sof t k ey .
Basic Call Featur es 49 T o redial the last placed call from your phone: 1. Press twice. A call to your last placed call is attempted. T o redial a previously placed call from your phone: 1. Press w hen the phone is idle. 2. Press o r to select the desired entr y from the dialed call list, and then press or the Send sof t key .
User Guide SIP - T22P IP Phone 50 The phone LCD screen indicates that the call is on mute. T o un -mute a call: 1. Press again to un -mute the call. Y ou can place an active call on hold. At any time, at most one active call can be in progress on your phone, other calls can be received and made while placing the original call on hold.
Basic Call Featur es 51 retrieve the call. Y ou can enable or disable the Do N ot Disturb (DND) mode on the phone. If DND mode is enabled, the phone will reject all incoming calls automatically , and the callers will hear a busy signal or a message, depending on how your system administrator set up the configuration server .
User Guide SIP - T22P IP Phone 52 1) Press or , or the Switch sof t k ey to select Enable from the Always field. 2) Enter the destination number you want to forward all incoming calls to in the F or ward to field. 3) (Optional.) Enter the always for ward on code or always off code respectively in the On Code or Off Code field.
Basic Call Featur es 53 4) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. 4. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. The icon on the LCD screen indicate s call forward is enabled.
User Guide SIP - T22P IP Phone 54 Y ou can transfer a call to another party in one of the three ways: Blind T ransfer : T ransfer a call directly to another party without consulting. Semi-Attended T ransfer : T ransfer a call when receiving ringback.
Basic Call Featur es 55 same or another line) by pressing the Conf soft key . The network conference feature allows you to add and remove specific conference parties. Note The SIP - T22P IP phone supports up to 3 parties (including yourself) in a conference call.
User Guide SIP - T22P IP Phone 56 This feature allows you to per form the following: Join two calls together into a conference call. Invite another party into an active conference call. T o use this feature, contact your system administrator for the network conference-URI in advance, and configure the phone via web user inter face: 1.
Basic Call Featur es 57 Y ou can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in an other office or conference room). Y ou can park an active call by pressing the call park k ey on the phone.
User Guide SIP - T22P IP Phone 58 The system establishes call between phone C and B. Note Y ou can press a pickup k ey to answer someone else‟s incoming call on the phone . The SIP - T22P IP phone supports the directed c all pickup and group c all pickup features.
Basic Call Featur es 59 T o pick up a call directly : 1. Press the pickup k ey on your pho ne whe n the specific phone number receives an incoming call. The call is answered on your phone. Group Call Pickup T o configure a group pickup k ey via phone user inter face: 1.
User Guide SIP - T22P IP Phone 60 T o configure anonymous call via phone user inter face: 1. Press Menu -> F eatures -> Anonymous Call . 2. Press o r , or the Switch sof t k ey to select the desired line from the Line ID field. 3. Press o r , or the Switch sof t k ey to select Enable from the Anonymous Call field.
Basic Call Featur es 61 5. (Optional.) Enter the anonymous call rejection on code in the R eject On Code field. 6. (Optional.) Enter the anonymous call rejection off co de in the R eject Off Code field. 7. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel.
User Guide SIP - T22P IP Phone 62.
Advanced Phone Featur es 63 This chapter provides operating instructions for the advanced features of the SIP - T22P IP phone. The topics include: Busy Lamp Fi eld (BLF) BLF List Shared Li.
User Guide SIP - T22P IP Phone 64 3. Press o r , or the Switch sof t k ey to select BLF from the T ype field. 4. Press o r , or the Switch sof t k ey to select the desired line from the Account ID field. 5. Enter the phone number or extension you wan t t o monitor in the V alue field.
Advanced Phone Featur es 65 7. Click Confirm to accept the change. Note T o configure BLF List k eys via phone user inter face: 1. Press Menu -> F eatures -> DSS K eys . 2. Select the desired DSS k ey . 3. Press o r , or the Switch sof t k ey to select BLF List from the T ype field.
User Guide SIP - T22P IP Phone 66 T o place the call on public hold: 1. Press the shared line k ey or the Hold sof t k ey when there is an active call on the shared line. T o pick up the call placed on public hold: 1. Press the shared line k ey on an y pho ne when there is a public held call on the shared line.
Advanced Phone Featur es 67 Y ou can record calls by pressing a record k ey on the SIP - T22P IP phone. There are 2 different ways of configuring call recording and they even work different ly : R ecord : Th e phone sends SIP INFO message containing a specific header to trigger a recording.
User Guide SIP - T22P IP Phone 68 During a conference call When the phone prompts you to answer an inco mi ng call The R ecord/ URL R ecord k eys are not available: When there are no connected calls on your phone When you place a new call T o record a call: 1.
Advanced Phone Featur es 69 T o configure a hot desking k ey via phone user inter face: 1. Press Menu -> F eatures -> DSS K eys . 2. Select the desired DSS k ey . 3. Press o r , or the Switch sof t k ey to select K ey Event from the T ype field.
User Guide SIP - T22P IP Phone 70 Intercom is a u seful feature in an office environment to quickly conn ect with the operator or the secretar y . Y ou can press the con figured inter com k ey to auto.
Advanced Phone Featur es 71 phone to automatically answer an incoming intercom call while there is already an active call on the phone , the active call is placed on hold. Intercom features you need to know: Intercom features Description Intercom Allow Allows you to enable or disable the IP phon e to automatically answer an incoming intercom call.
User Guide SIP - T22P IP Phone 72 Mute is disabled, the microphone is un-muted for incoming calls. Intercom Mute is disabled by default. Intercom T one Y ou can enable or disable the phone to play a warning tone when receiving an intercom call.
Advanced Phone Featur es 73 6. Press the Save sof t k ey to accept the chan ge or t he Back sof t k ey to cancel. Y ou can also configure a multicast paging k ey via web user inter face at the path Phone -> DSS K eys . Y ou can also configure the phone to use a default codec for sending Multicast RTP stream via web inter face.
User Guide SIP - T22P IP Phone 74 Y ou can configure the phone to receive a R eal Time T ransport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. Y ou can specify up to 10 multicast addresses that the phone listens to on the network.
Advanced Phone Featur es 75 Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by the callers who have been placed on hold.
User Guide SIP - T22P IP Phone 76 ID field. 5. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure an AC D k ey vi a web user inter face at t he path Phone -> DSS K eys . T o use the ACD feature: 1.
Advanced Phone Featur es 77 Y ou can send and receive text messages using the SIP - T22P IP phone. New text messages can be indicated both acoustically and visually .
User Guide SIP - T22P IP Phone 78 5. Enter the number you want to send the message to in the To field. 6. Press the Send sof t k ey to send the message or the Back sof t k ey to cancel. Y ou can also send a text message via web user inter face at the path Phone -> SMS .
Advanced Phone Featur es 79 Y ou can leave voice mails for someo ne else on the SIP - T22P IP phone. Y ou can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone and the MESSAGE k ey LED will illuminate.
User Guide SIP - T22P IP Phone 80 2. F ollow the voice prompt to listen to the voice mails. Note T o view the voice mail via phone user inter face: 1. Press Menu -> Messages -> V oice Mail -> View V oice Mail . The phone LCD screen displays the amount of the voice mails that includes new or old voice mails.
Advanced Phone Featur es 81 T o enable MWI subscription via web user inter face: 1. Click on Account -> Advanced . 2. Select Enabled from the pull-down list of Subscribe for MWI field. 3. Enter the period time (in seconds) in the MWI Subscription P eriod field.
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T roubleshooting 83 This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP - T22P IP phone. If you require additional information or assistance with you r new phone, contact your system administrator .
User Guide SIP - T22P IP Phone 84 Why doesn ‟ t the phone ring? Check the ring er volume on your phone. T o adjust the ring er volume setting, press the Vo lume k ey when the phone is on-hook and idle. F or more information, refer to V olume on page 24 .
T roubleshooting 85 2. Click R eboot to reboot the IP phone. Note How to reset your phone? R eset your phone when other T roubleshooting suggestions do not correct the problem . Y ou need to note that all customized settings will be overwritten af ter resetting.
User Guide SIP - T22P IP Phone 86 2. Select Local from the pull-down list of Export System Log . 3. Click Export to open file download window , and then save the file to your local system. Y ou can also export the system log to a Syslog Server , contact your system administrator for more information.
R egulatory Notices 87 Contact your Y ealink Authorized R eseller for information about service agreements applicable to your product. TO THE FULL EXTENT ALL OWED B Y LA W , YEALINK EXCL UDES FOR ITSE.
User Guide SIP - T22P IP Phone 88 Please place no heavy objects on the device in case of damage and deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials.
Appendix A- Time Zones 89 Time Zone Time Zone Name − 11:00 Samoa − 10:00 United States-Hawaii-Aleutian − 10:00 United States-Alaska-Aleutian − 09:00 United States-Alaska Time − 08:00 Canada(.
User Guide SIP - T22P IP Phone 90 Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namib.
Index 91 A About This Guide v Account Registration 38 Account Management 38 Adding Contacts 26 Anonymous C al l 59 Anonymous C all Rejection 60 Answering C alls 47 Area Code 41 Attaching Stand 13 Auto.
User Guide SIP - T22P IP Phone 92 Placing Calls to Contacts 28 Placing C alls 45 Programmable Keys 38 O Overview 1 Outgoing intercom C all s 70 R Registration 17 Redialing Numbers 49 Regulatory Notice.
Een belangrijk punt na aankoop van elk apparaat Yealink SIP-T22p (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Yealink SIP-T22p heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Yealink SIP-T22p vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Yealink SIP-T22p leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Yealink SIP-T22p krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Yealink SIP-T22p bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Yealink SIP-T22p kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Yealink SIP-T22p . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
