Gebruiksaanwijzing /service van het product 9900/9930 Bold Series van de fabrikant Blackberry
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BlackBerry Bold Series BlackBerry Bold 9900/9930 Smartphones Version: 7.1 User Guide.
Published: 2012-12-14 SWD-20121214103842871.
Contents Quick Help ................................................................................................................................................... 9 Getting started: Your smartphone ................................................
Voice commands ........................................................................................................................................ 83 How to: Voice commands .........................................................................
How to: Clock ........................................................................................................................................... 200 Troubleshooting: Clock ......................................................................
Compass .................................................................................................................................................. 233 How to: Compass ............................................................................
Media server ............................................................................................................................................ 292 How to: Media server ........................................................................
Accessibility options ................................................................................................................................. 352 How to: Accessibility .........................................................................
Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance Inserting the SIM card, media.
To remove the battery door, pull up the bottom of the battery door. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot.
Remove the battery before you insert or remove the media card. New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps. BlackBerry Tag Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices.
Mobile Hotspot mode When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone.
Home screen customization Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel and Show, hide, or find an application icon .
Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken. You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options .
Important keys Keys on the front of your BlackBerry smartphone Trackpad • Slide your finger to move around the screen. • Press (click) to select an item. • Press and hold to open a pop-up menu. Menu • Open a menu. • Select a highlighted menu item.
Keys on the right side of your smartphone Right convenience key • If supported, open the camera. To take a picture, press the convenience key again. • You can also customize this key. Keyboard Shift Capitalize letters. Alt Type the alternate character on a key.
Turn on flashing LED notification for wireless coverage, 227 Turn off or turn on the Bluetooth connection notification, 281 Icons Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen.
Text Messages Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download. BBM Windows Live Messenger for BlackBerry smartphones A.
Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go Files Social networking and mobile purchasing BlackBerry App.
Sounds and alerts Normal profile Phone Calls Only profile Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile Games Games folder Some applications might appear in this folder, including applications that you download.
Alarm is set Missed call count Calendar reminder count Bluetooth technology is turned on Wi-Fi technology is turned on NFC technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox.
Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the home screen and in the Phone application.
Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1.
1. Browse to a website, or highlight the item that you want to create a shortcut for. 2. Press the key > Add to Home Screen . • To change the name of the shortcut, type a new name. • To change the location where the shortcut appears, change the Location field.
• To move the application icon into an application folder, click Move To Folder . Click an application folder. • To move the application icon out of an application folder, click Move To Folder .
Add a message that appears when your smartphone is locked 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen . 3. Type the text that you want to appear on the screen when your smartphone is locked.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app.
Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message.
About downloading apps with the BlackBerry App World With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
Icons for sound and alert profiles, 157 View a location on a map 1. On the home screen, click the Maps icon. 2. Press the key > Find a Location . • To search for a point of interest such as a business or landmark, in the Find a store, café, etc.
• To turn on airplane mode, click All Off . • To turn off airplane mode, click Restore Connections . Related information Turn on or turn off data service or set roaming options, 256 Turn on, turn off, or check the status of a network connection, 254 Popular tips Save time and maximize your efficiency with these quick tips.
Remove the unopened message indicator . In the Messages app, do one or more of the following: • Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read.
Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.
Battery Saving Mode when battery power level is low checkbox. Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.
Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon.
Set a smartphone password. On the home screen or in a folder, click the Options icon. Click Security > Password . Encrypt contacts and files. On the home screen or in a folder, click the Options icon. Click Security > Encryption . Back up your smartphone data to your computer.
Shortcuts: Typing with the physical keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Insert a period (.) Press the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.
Shortcuts: Media Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Common troubleshooting I can't make or receive calls Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network.
I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Related information Generate an encryption key, 321 Change or delete a contact, 190 Turn on or turn off data service or set roaming options, 256 Options for email filters, 97 Resend a message, 94 Wire.
Set options for backlighting, 224 Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on.
Related information Make your smartphone discoverable, 278 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone.
Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections.
Assign an application to a convenience key, 218 Keep an application running in the background and switch to another application, 242 Tips: Extending battery life Close apps when you're finished with them. In an app, press the key and click Close or Exit .
If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.
Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options . Change the Image Size or Video Format field. Store files on a media card instead of your smartphone.
Delete browsing history and clear the cache. On the home screen, click the Browser icon. Press the key > Options . Go to the Clear Browsing Data section. Delete messages. Highlight a message. Press and hold the key. On the trackpad, slide your finger up or down.
Set your BlackBerry Desktop Software to check for updates automatically. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software .
Remove the new item indicator . Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. Remove the unopened message indicator . In the Messages app, do one or more of the following: • Open all of your messages by clicking on them.
Change the active phone number From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Shortcuts: Messages Depending on the typing input language that you are using, some shortcuts might not be available.
View text messages Press the key and S . View call logs Press the key and P . View all your messages Press the key. Move around your message inbox Move up a screen Press the key and the key.
In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press .
Type a number in a number field Press a number key. You don't need to press the key. Turn on NUM lock Press the key and the Left key. To turn off NUM lock, press the Left or Right key. Highlight a line of text Press the Left or Right key and, on the trackpad, slide your finger up or down.
Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key.
On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark fol.
Search for an item on your BlackBerry smartphone Start typing on the home screen. Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a webpage Press F Search for text in a presentation Press F Note: You can change what happens when you type on the home screen.
Change to Month view Press M Move forward in week, month, or day view Press the key. Move back in week, month, or day view Press the key and the key. Move to the current date Press T Move to a specifi.
Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics F.
• To view your active phone number, from the home screen, press the key. Your phone number appears at the top of the screen. • To view a list of your multiple phone numbers, from the home screen, press the key.
During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current . • To answer the incoming call and end the current call, click Answer - Drop Current . To return to the first call, press the key > Swap or Flash .
To resume a call, press the key > Resume . Turn on the speakerphone During a call, press the key > Activate Speakerphone . Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your smartphone.
Emergency calls About emergency calls and Emergency Callback Mode If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked.
• To decrease the volume, press the Volume Down key on the right side of your smartphone. • To mute the volume, press the Mute key on the right side of your smartphone.
Speed dial Set up speed dial for a contact 1. From the home screen, press the key. 2. Press the key > View > Speed Dial List . 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact.
About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.
About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
Turn on fixed dialing Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the home screen, press the key.
Set options for dialing extensions 1. From the home screen, press the key. 2. Press the key > Options > Smart Dialing . 3. In the Number field, type the main phone number for an organization. 4. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension.
Make a conference call Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.
Leave a conference call Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you.
• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. 3. Press the key > Delete . Add, change, or delete call log notes 1. From the home screen, press the key.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
2. Press the key > Options > Call Logs and Lists . • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used . • To sort contacts alphabetically by contact name, change the Phone List View field to Name .
• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never . • To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster .
The H-T telecoil indicator appears at the top of the home screen. Related information About hearing aid mode, 76 About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices.
number you call to access your voice mail account, and is usually loaded onto the smartphone by your wireless service provider. Tip: With some voice mail systems you need to add a longer pause before entering the password.
I can't change the number of times that my smartphone rings, 81 Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.
• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. • If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System.
I can't change the number of times that my smartphone rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: • Disconnect the Bluetooth-enabled headset from your smartphone.
Voice commands How to: Voice commands Perform an action using a voice command 1. On the home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command.
Available voice commands Voice command Description "Call < contact name or phone number >" Say this voice command to make a call. To perform this task with a Bluetooth enabled device, .
1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language . 3. Change the Voice Dialing field. 4. Press the key > Save .
My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact.
Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email app.
Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. Related information Do more with your message search results, 310 Message search criteria, 310 Hide filed and sent messages from the Messages application 1.
3. Press the key > Save . Hide the new or unread message indicator 1. On the home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions . • To hide the new message indicator, clear the Display New Message Indicator checkbox.
3. Change the Days To Keep Messages field. 4. Press the key > Save . Related information Some messages no longer appear on my smartphone, 124 Open a new message automatically when you remove your smartphone from your holster 1. On the home screen, click the Messages icon.
Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message.
For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup . Compose and send an email 1. On the home screen, click the Messages icon. 2. Press the key > Compose Email . 3. In the To field, type an email address or a contact name.
Related information View saved messages, 94 Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc . Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message.
Viewing and replying to email View saved messages 1. On the home screen, click the Messages icon. 2. Press the key > View Saved Messages . View an address instead of a display name In a message, press the key > Show Address . To view the display name again, press the key > Show Name .
• To change the recipients, click Edit . Highlight a contact. Press the key > Change Address . Click a new contact. Press the key > Send . • To resend the message without changing it, click Resend . Related information I can't send messages, 41 Change options for HTML email 1.
Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
3. Press the key > File . 4. Highlight a folder. 5. Press the key > File . View filed messages 1. On the home screen, click the Messages icon. 2.
Option Description Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
Filter email by sender or subject 1. On the home screen, click the Messages icon. 2. Highlight an email. 3. Press the key > Filter by > Sender or Subject . 4. Type a name for the email filter. 5. Set the email filter options. 6. Press the key > Save .
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information Delete a message, 95 Stop forwarding email to your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation.
Create or delete a Google Mail label 1. On the home screen, click the Messages icon. 2. Press the key > Labels . • To create a new label, click New Label . Type a label name. Click Save . • To delete a label, highlight a label. Press the key > Delete .
2. Highlight a Google Mail message or conversation. 3. Press the key > Report Spam . 4. If necessary, click Yes . Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging.
Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. 1. When you're composing a text message, press the key > Attach . 2. Click an attachment type.
Delete the history from a text message Do one of the following: • To delete an individual message from the history, highlight the message. Press the key > Delete Message . • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation .
Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the home screen or in a folder, click the Options icon.
Unsubscribe from public warning messages Depending on your region and wireless network, the name of the public warning system will vary. 1. On the home screen, click the Messages icon. 2. Press the key > Options . 3. Click the appropriate public warning system.
5. Press the key > Send . Related information Personal distribution lists, 195 I can't send messages, 41 Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.
Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card.
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File . 3. Click the folder that you want to save the file or attachment in.
1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties . Related information Hide a file or folder, 132 View a hidden file or folder, 133 Contact cards About contact cards A contact card (sometimes called avCard or .
Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone. 1.
Allow messages from contacts in your contact list or allowed sender list 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Firewall . 3. In the General section, if the Enable checkbox isn't selected, select it. 4.
S/MIME and PGP protected messages S/MIME and PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
2. Press the key > Options . 3. In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption checkbox. 4. Press the key > Save . Using a secure method, let the recipient know what the passphrase is.
3. Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key . • To import and trust the certificate or PGP key, click Trust Certificate o.
2. Press the key > Encryption Details . S/MIME and PGP protected message status Digital signature indicators for S/MIME or PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature.
Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification.
Change the size of S/MIME or PGP indicators in messages 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP . 3. In the General section, change the Message Viewer Icons field. 4. Press the key > Save .
4. Press the key > Save . To turn on the prompt again, change the Truncation Mode field to Prompt User . Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use 1. On the home screen or in a folder, click the Options icon.
IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption.
Turn on or turn off data service or set roaming options, 256 Options for email filters, 97 Resend a message, 94 Wireless coverage indicators, 258 Turn on, turn off, or check the status of a network co.
The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide file.
A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key > More or More All .
HTML email messages don't appear correctly Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • Try downloading external pictures. Press the key > Get Images .
• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. • Verify that fixed dialing is turned off.
Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card.
1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key. • If there are multiple attachments in a message or calendar entry, highlight an attachment.
1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send . 4. Click a message type.
Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties .
After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, 133 View a hidden file or folder You can view files or folders that you hid. 1. On the Home screen, click the folder that contains the file or folder that you hid.
Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell . Type the cell co-ordinates. Press the key on the keyboard. • To switch worksheets, click Next Sheet or Prev Sheet . • To view a list of worksheets, click Table of Contents .
Switch presentation views In a presentation, press the key. • To view text only, click View Text . • To view text and slides, click View Both . To view the presentation in its original format, click View Slides . Switch slides In a presentation, press the key > Next Slide or Prev Slide .
• If part of a Google Mail conversation doesn't appear, press the key > More of Conversation . • If you're downloading an attachment, cancel the download and wait for a short period of time.
Media How to: Media Media file basics Play a media file 1. Do one of the following: • On the home screen, click the Media icon. Click a media type. If necessary, click a category. • On the home screen or in the Applications folder, click the Voice Notes icon.
Amplify the volume using the audio boost feature, 138 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. Do one of the following: • On the home screen, click the Media icon.
View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon.
2. Click Device > Storage . 3. Select or clear the Media Card Support checkbox. 4. Press the key > Save . Sort media files 1. Do one of the following: • To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video.
Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send . 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.
File extensions Video file formats Audio file formats ASF WMA WMV • Windows Media Video 9 • VC-1 • Windows Media Audio 9 and Windows Media Audio 9 Professional • Windows Media Audio 10 and Win.
• GIF • PNG • TIF • WBMP For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media .
Add the song that is playing to a playlist 1. When playing a song, press the key > Add To Playlist . 2. Click a playlist. Move or delete a song in a playlist 1. On the home screen, click the Media icon > Music icon. 2. Click Playlists . 3. Click a standard playlist.
3. If the media controls don't appear at the bottom of the screen, click the trackpad. 4. When the video shows the picture that you want to use as the thumbnail picture, click the icon.
Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. 1. On the home screen, click the Media icon > Video Camera icon. 2. To start recording, click the icon. 3. To pause recording, click the icon.
2. Press the key > Options . 3. Change the Video Format field. 4. Press the key > Save . Related information View properties for a file, 111 Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video.
Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1.
2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments.
Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the home screen, click the Camera icon. 2. Press the key > Options .
2. Press the key > Options . 3. Change the Store Pictures field. 4. Press the key > Save . Pictures Related information Transfer files to and from your smartphone, 29 Pictures at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon.
• To zoom in to the picture, click the trackpad. • To zoom out from the picture, press the key. • To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction. • To rotate the picture, press the key > Rotate .
Organize pictures by date or folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the key > View by Date or View by Folder . Create a picture folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the key > Add Folder .
Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account is associated with a BlackBerry .
encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption . In the Media Card section, change the Mode field to Device Password . • For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.
Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options.
1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile . • To change your ring tone or ring volume, click Phone . • To change notifiers or reminders, click to expand a section.
2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert . 3. In the Name field, type the name of the contact alert. 4. In the Contacts field, type the name of the contact. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages.
Flashing LED color Description LED color for ring tones, message notifications, event reminders, and other application notifications using the sound and alert profiles. Amber Indicates that the battery power level has dropped to low and needs to be charged.
Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartphone vibrates isn't determ.
Browser How to: Browser Browser at a glance User Guide Browser 162.
Browser basics Browsing the Internet Browse the Internet For more information on the charges associated with using the browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms.
4. Press the key > Save . Related information Shortcuts: Browser, 56 Search for text in a message, in a file, or on a webpage Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view.
2. Click Home . Close the browser 1. On a webpage, press the key. 2. Click Close . Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image .
• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link . • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link . To paste the address, press the key > Paste .
Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. 1. On the home screen, click the Browser icon. 2. Click Bookmarks . 3. Highlight a bookmark. 4. Press the key. • To change a bookmark, click Edit .
• To rename a bookmark folder, click Rename Folder . Type a new name for the folder. Press the key on the keyboard. • To delete a bookmark folder, click Delete Folder . Browser options Change your browser home page or start page 1. On the home screen, click the Browser icon.
Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine. On the home screen, click the Browser icon. • To add a search engine from a link on a website, browse to the website.
Receive a prompt before you close the browser or stream media from the Internet 1. On the home screen, click the Browser icon. 2. Press the key > Options .
4. Press the key > Save . Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support.
If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections.
Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the home screen or in a folder, click the Options icon.
Your smartphone supports different types of browser push messages. Service loading messages and service indication messages include updated information.
Add an RSS feed from the browser 1. In the browser, on a webpage with an RSS feed, press the key. 2. Click Subscribe to RSS Feed . 3. Select the checkbox beside each feed that you want to add. 4. Click Subscribe . 5. Click OK . Tips: Browser Turn on browser shortcuts 1.
On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark fol.
Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry smartphone. Try the following actions: • Close a tab that you don't need. • Close other applications that don't need to be open.
Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organ.
About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer.
Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list.
Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application.
Turn off your smartphone, 298 I can't schedule appointments that span multiple days, 187 I can't set some fields when scheduling appointments, 188 Delete an appointment, meeting, or alarm 1. On the home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm.
• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key > Show Legend . Change the list of participants for a meeting Before you begin: To perform this task, you must be the meeting organizer.
Calendar options Change how the calendar is displayed 1. On the home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions . • To change the default view, change the Initial View field. • To change the start and end time for days, change the Start Of Day field and End Of Day fields.
1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services . 3. Change the Calendar (CICAL) field. 4. Press the key > Save . Change how long your smartphone stores calendar entries 1.
1. In a meeting, select the Conference call checkbox. 2. Type the information for the conference call. 3. Press the key > Save . Create a conference call meeting from your computer Before you begin: To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer.
1. On the home screen, click the Calendar icon. 2. Press the key > Options > Conference Calling . 3. Type your conference call information. 4. Press the key > Save . Tips: Calendar Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
I can't set some fields when scheduling appointments If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private checkbox when you change a recurring appointment or meeting.
Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact . Type the contact information.
• Press the key > Copy to SIM Phone Book . Press the key > Save . Create a custom contact field Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a custom contact field named Sports team or Favorite color.
Change or delete a SIM card contact 1. On the home screen, click the Contacts icon. 2. Press the key > SIM Phone Book . 3. Highlight a contact. • To change a SIM card contact, press the key > Edit . Change the contact information. Press the key > Save .
3. Press the key > Continue . Related information I can't attach a file to a text message, 128 Add a contact picture for caller ID 1. On the home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit . 4. Press the key > Add Picture .
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1. When you are creating or changing a contact, task, or memo, press the key > Categories .
Synchronize organizer data over the wireless network Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
• To delete a personal distribution list, click Delete Group > Delete . Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.
Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language .
Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server.
My contact pictures keep changing The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures.
Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . • To get the date and time from the wireless network automatically, change the Update Time field to Automatic .
Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options . 3. Change the Clock Face field, Stopwatch Face field or Timer Face field.
Change alarm notification options 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options . 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. 4.
• To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. • To send the results in a message, press the key > Send Results . Click a message type. Use the timer 1. On the home screen or in the Applications folder, click the Clock icon.
data services (such as email messages or browser service). If your email account uses a BlackBerry Enterprise Server, you might not be able update your time zone data.
Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.
• To mark the task as complete, click Mark Completed . • To mark the task as deferred, in progress, or waiting, click Open . Change the Status field. Press the key > Save . Hide completed tasks 1. On the home screen or in the Applications folder, click the Tasks icon.
Synchronize organizer data over the wireless network Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, or paste text 1.
• To highlight text line by line, on the trackpad, slide your finger up or down. 2. Press the key. 3. Click Cut or Copy . 4. Place the cursor where you want to insert the cut or copied text. 5. Press the key > Paste . Type a symbol Press the key.
Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing . 3. For a keyboard, do one of the following: • To turn off all typing assistance, change the Style field to Direct .
Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a sensitivity level of 20 the easiest to use.
2. Click Typing and Language > Custom Dictionary . • To add a word to the custom dictionary, press the key > New . Type a word or letter combination. Press the key on the keyboard. • To change a word in the custom dictionary, press the key > Edit .
Create a word substitution entry 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Word Substitution . 3. Press the key > New . 4. In the Replace field, type the text to replace. 5. In the With field, do one of the following: • Type replacement text.
Spelling checker You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, or Turkish.
• To stop checking spelling, press the key > Cancel Spell Check . Related information I can't check spelling, 217 Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type.
Keyboard How to: Keyboard Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.
Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity . 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save . Set the trackpad sensitivity You can set how the trackpad responds to your touch.
Related information Assign an application to a convenience key, 218 User Guide Keyboard 220.
Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English.
Change an input or display language Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software.
Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator.
Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper . Related information My display changed, 228 Set options for backlighting 1.
Use grayscale or reverse contrast for the screen display, 227 Screen display, 224 Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden.
• To move the application icon into an application folder, click Move To Folder . Click an application folder. • To move the application icon out of an application folder, click Move To Folder .
• If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen to open a pop-up menu, change the Hover Period field to a faster speed. 3. Press the key > Save . Turn off pop-up menus You can stop pop-up menus from appearing when you touch and hold your finger on the screen.
Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone.
The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone. To turn on the screen, click the trackpad or press a key.
GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported.
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. 1. On the home screen or in a folder, click the Options icon.
I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
Compass How to: Compass About the compass Depending on your wireless service provider, this feature might not be supported. You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true north.
The compass displays the direction of the destination. To clear the destination from the compass, press the key > Clear Destination . Calibrate the compass manually When "Calibration required" appears at the bottom of the screen, you should calibrate the compass manually for a more accurate compass reading.
Maps How to: Maps Map basics Get directions 1. On the home screen, click the Maps icon. 2. Press the key > Get Directions . 3. Do one of the following to specify a starting location: • To specify.
View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address. 2. Press the key > View on Map .
• To zoom to a point on a map, press the key > Zoom to Point . • To zoom out, on the trackpad, slide your finger down. Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map.
3. Highlight a location. 4. Press the key > Edit Favorite . 5. Do any of the following: • In the Label field, type a new name for the location. • In the Description field, type a description of the location. 6. Click OK . Delete a location from your list of favorites 1.
2. Press the key > Show Deals . 3. Select a promotion. 4. Select Show Coupon . View more promotion details 1. On the home screen, click the Maps icon. 2. Press the key > Show Deals . 3. Do any of the following: • To view the promotion location, select Map .
Change the display language for maps If you change your display language for maps, the display language settings for all other applications do not change.
Troubleshooting: Maps I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the key until the application switcher appears.
1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete . View the size of an application database 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information .
Error message and cause Possible solution Error 101 : Application error Error 102 : Java file error Error 106 : Graphics system error Error 205 : Security service error Error 502 : Process terminated .
Error message and cause Possible solution • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
1. Connect your smartphone to your computer. 2. Open the BlackBerry Desktop Software. 3. In the BlackBerry Desktop Software, click Update . 4. To download the most recent version of your BlackBerry Device Software, click Get update .
BlackBerry ID How to: BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID.
• From a computer, visit www.blackberry.com/blackberryid . • On the home screen of your BlackBerry smartphone, click Options > Device > BlackBerry ID .
BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue.
If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored on your smartphone, on the home screen or in a folder, click the Options icon. Click Device > Software Updates . Press the key > View Result .
Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network.
My smartphone responds slowly or freezes Try the following actions: • Close unused applications. • Free some of your application storage. • Update your BlackBerry Device Software.
Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type. • To turn off a network connection, clear the checkbox beside a connection type.
Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network .
wireless network on the list is available, your smartphone is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider.
3. Press the key > My Preferred Network List . 4. Highlight a wireless network. 5. Press the key > Move . 6. Click the new location. 7. Press the key > Close . Change the connection speed for the wireless network A faster connection speed requires more battery power.
Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.
• If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly. • Verify that you turned on the connection to the wireless network.
How to: Wi-Fi technology Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks.
When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are within range of that network, your smartphone connects to it automatically. Connect to a Wi-Fi network 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Saved Wi-Fi networks Change, move, or delete a saved Wi-Fi network 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network > Saved Wi-Fi Networks . 3. Highlight a saved Wi-Fi network.
Options for saved Wi-Fi networks Common options Option Description Name Type a display name for the Wi-Fi network. SSID Type the Wi-Fi network name. Security Type Set the security type that the Wi-Fi network supports. Band type Set the Wi-Fi network type.
Option Description WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network.
Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer.
3. Press the key > Troubleshoot > Wi-Fi Diagnostics . 4. Press the key > Options . • To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced . • To set a default recipient for Wi-Fi diagnostic reports, type the contact information.
Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.
Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. Try the following actions: • Verify that you turned on the connection to the Wi-Fi network.
My smartphone drops calls made using Wi-Fi calling You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi connection is getting weak.
Mobile Hotspot mode Depending on your wireless service provider, this feature might not be available. How to: Mobile Hotspot mode Mobile Hotspot mode basics About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode.
Connect to the mobile network manually while using Mobile Hotspot mode If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider.
Change your mobile hotspot name You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections area at the top of the home screen.
Related information Bluetooth profiles, 278 Submit a Mobile Hotspot diagnostic report 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot Connections .
Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.
• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device.
Turn on or turn off Bluetooth technology, 275 Share contacts with a paired Bluetooth enabled car kit 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections .
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections . 3. Highlight a paired Bluetooth enabled device. • To rename the device, press the key > Device Properties .
Option Description Dial-Up Networking (DUN) This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Bluetooth enabled computer. Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile.
Set which contacts are available to share with a Bluetooth enabled car kit 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections .
5. Press the key > Save . Change the pairing name for your BlackBerry smartphone 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections .
4. Select the checkbox beside one or more message types. Encrypt data that you send or receive using Bluetooth technology Before you begin: To perform this task, the paired Bluetooth enabled device must support data encryption. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections .
I cannot find files sent to me over a Bluetooth connection By default, files sent to your BlackBerry smartphone over a Bluetooth connection are saved in the folder that matches the type of file sent.
NFC technology Depending on your wireless service provider, this feature might not be available. How to: NFC technology About NFC technology If your wireless service provider supports NFC technology, .
3. Click Add New Device . 4. Align the back of your BlackBerry smartphone with a smart accessory or an NFC-enabled device. 5. If necessary, enter your smartphone password or your accessory's PIN.
application. Smart tags can contain a range of information including web addresses, telephone numbers, email addresses, coupons, graphics, media files, event details, and more. To read a smart tag, NFC technology must be turned on and the backlight on your smartphone must be turned on.
Change a smart tag You can change smart tags that you have created or smart tags that you have saved on your BlackBerry smartphone. 1. In the Applications folder, click the Smart Tags icon. 2. Highlight a smart tag. 3. Press the key > Edit . 4. Change the Type drop-down list, or any of the fields.
Copy Bluetooth pairing information to a writeable smart tag Before you begin: To perform this task, your BlackBerry smartphone must already be paired with a Bluetooth enabled device.
• To allow NFC payment transactions when your BlackBerry smartphone is locked or the backlight is off, select the When Locked or Backlight is Off checkbox. • To allow NFC payment transactions when your smartphone is turned off, select the When Powered Off checkbox.
• Verify that NFC technology is turned on. • If you are trying to make a payment transaction using NFC technology and your BlackBerry smartphone's backlight is off or your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight is off or the smartphone is off.
Media server How to: Media server About the media server Using the media server you can wirelessly share media files from your BlackBerry smartphone with supported devices that are Universal Plug and Play compatible, such as some computers, TVs, or other home entertainment equipment.
3. Click Access Control . 4. Highlight a connection. 5. Do one of the following: • To change whether a device automatically connects, must receive permission to connect, or is automatically denied access to the media server, change the field. • To delete a device that's not currently active, press the key > Delete Selected Device .
Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application.
1. On the home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories . 3. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save . Delete a saved dock profile 1. On the home screen or in a folder, click the Options icon.
Power and battery How to: Power and battery Inserting the SIM card, media card, and battery Remove the battery door To remove the battery door, pull up the bottom of the battery door. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone.
Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it might already be inserted.
Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
• Reducing the brightness of the backlight to its lowest level. • Reducing the length of time before the backlight turns off. • Turning on the option to automatically dim the backlight. • Reducing the setting for the Mobile Hot Spot automatic shutdown timer.
Troubleshooting: Power and battery My battery life is shorter than I expected Many factors influence the standby time and the talk time of the BlackBerry smartphone. Including things like signal strength, network type, and proximity to the network. For tips to improve the battery life see the related information listed below.
Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it might already be inserted.
Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
4. To set a password for your data, in the Password field, enter a password. 5. In the Confirm field, re-enter the password. 6. Click Save . Related information Restore smartphone data from your media.
CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
4. To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one of the following: • To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key .
• In your media card options, verify that media card support is turned on. • In your media card options, if there's a message to format your media card, disconnect your smartphone from your computer. Format your media card. CAUTION: Formatting your media card will delete all the files from it.
Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous search results.
• To turn off search history, clear the Show Search History checkbox. • To turn off web suggestions, clear the Show Web Suggestions checkbox. • To change which applications appear in your search results, in the Data Sources and Extended Providers sections, select or clear the checkbox beside one or more of the listed applications.
Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages.
2. Press the key. • To view more available search results, click Get More Results . • To add the message that you highlighted to your message inbox, click Add . • To add all the messages from the search results to your message inbox, click Add All .
• To search for a contact in your organization's contact list, click Remote Lookup . Type all or part of a contact's name. Click OK . 2. Highlight a contact. 3. Press the key. • To view information for a contact, click View . • To add a contact from your organization's contact list to your contact list, click Add to Contacts .
Security How to: Security Security basics About the smartphone password There are several types of password protection that you can use on your BlackBerry smartphone.
Restoring your data Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
• To lock the keyboard and screen, press the Lock key on the top of your smartphone. • To unlock the keyboard and screen, press the Lock key and slide your finger up. • To lock your smartphone with a password, on the home screen or in a folder, click the icon.
CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete. You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts.
• To allow the uploading of files to the YouTube website, select the YouTube Uploader checkbox. This restriction does not limit access to the YouTube website. • To allow the installation of third party applications, select the Application installations checkbox.
Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.
Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. On the home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options . 3. In the Password Entries section, clear the Allow Clipboard Copy checkbox.
If you encrypt the files on your media card using an encryption key that your smartphone generates, you can only access the files when the media card is inserted into your smartphone.
Use a certificate to encrypt the encryption keys on your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature.
Change a SIM card PIN code 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card . • To change the PIN code that protects your SIM card, press the key > Change PIN code. • To change the PIN code for fixed dialing on your SIM card, press the key > Change PIN2 code.
• To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox. • To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period of time, clear the Clean When Idle checkbox.
About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with the PGP Universal Server might be required and might also occur automatically.
Download a certificate from a certification authority If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate.
Send or delete a certificate or PGP key When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys .
Certificate and PGP key statuses Status indicators for certificates, PGPkeys, and certification authority profiles Status indicators for certificates and PGP keys Indicator Description The certificate or PGP key has a corresponding private key that is stored on your BlackBerry smartphone or a smart card.
3. Highlight a certificate or PGP key. 4. Press the key > Fetch Status or Fetch Chain Status . Change the trust status of a certificate or PGP key Before you begin: Depending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates.
Reason Description Change in Affiliation The certificate subject no longer works for the organization. Superseded A new certificate is replacing an existing certificate. Cessation of Operation The certificate subject no longer requires the certificate.
• To download the revocation status of a certificate or PGP key when you add it to the key store, change the Fetch Status field to Yes . • To add a certificate or PGP key to the key store without downloading the revocation status, change the Fetch Status field to No .
3. Press the key > Clear Universal Cache . The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. Certificate servers Add or delete a certificate server 1.
Option Description Server Name Type the network address of the server. Base Query Type the base query information for the server using X.509 certificate syntax (for example, o=test.rim.net). Port Type the port number for your organization’s network.
Change the key store password 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores .
Change the service that your smartphone uses to download certificates Depending on your organization, you might not be able to change the service that your BlackBerry smartphone uses to download certificates. For more information, contact your administrator.
Your BlackBerry smartphone rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service can't verify. Smart cards About using a smart card with your smartphone Smart cards store certificates and private keys.
5. Select the checkbox beside a certificate. 6. Click OK . 7. Enter your key store password. 8. Click OK . Lock your smartphone when you remove your smart card from your smart card reader 1. On the home screen or in a folder, click the Options icon. 2.
To turn on smart password entry again, check the Smart Password Entry checkbox. Turn off notification for smart card connections 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Smart Card . 3. Clear the LED Session Indicator checkbox.
2. Click Password . 3. If necessary, change the User Authenticator field to Smart Card . 4. Change the Certificate Status Check field. 5. Press the key > Save . If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks.
2. Click Security > Security Status Information > View IT Policy > IT Policy Details . Verify security software manually Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone.
Interaction permissions for third-party applications, 341 Data permissions for third-party applications, 342 Reset connection permissions for third-party applications 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Application Management .
Turn off a prompt for a third-party application connection 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Application Management . 3. Highlight a third-party application. 4. Press the key > Edit Permissions > Prompt Exceptions .
Permission Description Security Timer Reset Specify whether third-party applications can reset the duration that your smartphone remains unlocked after you stop using it. Display Information While Locked Specify whether third-party applications can display information while your smartphone is locked.
Troubleshooting: Security I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data.
I can't download a certificate or PGP key from an LDAP-enabled server Try the following actions: • Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more information, contact your administrator.
Service books and diagnostic reports Run, view, send, or delete a diagnostic report To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report. 1.
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data.
Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation .
4. Press the key > Save . If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on.
Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters.
Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the home screen, click the Media icon.
Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete . Related information Icons for sound and alert profiles, 157 Hearing aid mode Depending on your BlackBerry smartphone model, this feature might not be supported.
Related information About TTY support, 77 Phone options, 74 Voice dialing Perform an action using a voice command 1. On the home screen or in a folder, click the Voice Dialing icon.
Voice command Description "Repeat" Say this voice command to have the last voice prompt repeated to you. "Cancel" Say this voice command to close the voice dialing application. Related information Set options for dialing extensions, 70 Typing accessibility options Change or delete a Word Substitution entry 1.
4. Press the key > Save . Related information I have no Advanced Style Options, 217 User Guide Accessibility options 357.
Calculator Use the calculator On the home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement 1. On the home screen or in the Applications folder, click the Calculator icon.
Glossary certificate A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certification authority signs the certificate to indicate that it is authentic and can be trusted.
BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority.
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