Gebruiksaanwijzing /service van het product MFC-J285DW van de fabrikant Brother
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Basic User’s Guide MF C-J285DW Ver sion 0 USA/CAN.
If y ou ne ed to call Customer Service Ple as e comp let e the fo llow ing in fo rma tio n for fu ture re fer en ce : Model Numbe r: MFC -J2 85DW Seri al N um b er: 1 Dat e of Pu rc h ase : Pl ac e o f P ur ch as e : 1 The se rial n umb er is on th e back of th e un it.
i Brother numbers NOTE For technic al help, you must call the count ry wher e you bough t the machine . Calls must be made fro m within t hat c ountry . Re gister yo ur pr odu ct By register ing your pr oduct with Brother Internat iona l Corporat ion, you wil l be recorde d as the origina l o wner o f the prod uct.
ii Ser vice Cent er Lo cato r (US A only ) For the locat ion of a Broth er authoriz ed service cente r , call 1-877-BROTHER (1 - 877-276- 8437) or visit us at http:// www.bro ther-usa.com/ service/ . Serv ic e Cen ter L oc at ion s (C an ad a o nly) For the locat ion of a Brother authorized serv ice cente r , call 1-877-BROTHE R.
iii Acc ess ori es a n d S uppl ies 1 For mo re in formation a bout t he replac e ment co n sumabl es, visit u s a t http:// www.brother.c o m/pag eyield / . Descri ption It em Ink Cartridge S tandar d Yield <bl ack> LC101B K (Prints approx. 300 pages) 1 Ink Cartridge S tandar d Yield <y ellow> LC101Y (Prints app rox.
iv Notice - Discl aimer of Warra nties (USA and Canada ) BROTHER 'S LICE NSOR(S ), AND THE IR DIRECT ORS, O FFICERS, EMPLOYEES OR AG ENTS (COLLECTI VELY BRO THER'S L ICEN SOR) MAKE NO WARR A.
v Compilati on and Publication Notice Under the s upervision of Br other Indust ries, Ltd., t his manual ha s be en compiled an d published, covering the lat est produ c t desc r ipti ons and spe cification s. The contents of this manual and the specific ations of this pro duct are subject to change wit hout notice.
vi User' s Guide s and w here do I find them? 1 Vi sit us at ht tp:/ /s olut ion s.br oth er.c om/ . Which Guide? What's in it ? Where is it ? Pr oduc t S af ety G u ide Read th is Gui de first. Pleas e read the Sa fety Instruc tions befor e you set up y our mac hine.
vii Table of Conte nts (Basic Us er’s Guide) 1 General inform ation 1 Usi ng th e doc ume nta tio n ..... .. ... .. .... ... .. ..... .. .. ..... .. ... .... ... .. .. ..... .. ... .... ... .. ..... .. .. ..... .. . 1 Sym b ols a nd co nve nti ons u sed in the d ocum e nta tio n .
viii 5 Receiving a fa x 28 Receive Modes ....... . ... . .. . ... . .. . ... . .. . ... . .... ....... . ... ..... . ... ........ . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. 28 Choose t h e correct Rec eiv e Mode ..... . .. . ... ..... . ..
ix 10 How to scan to a c omput er 48 Befo re sca nnin g ... .. ..... .. .. ..... .. ... .. .... ... .. ..... .. .. ..... .. ... .... ... .. .. ..... .. ... .... ... .. ..... .. .. ..... . 48 Scannin g a document as a PDF file usi ng ControlCenter4 ( Windows ® ) .
x D Specif ication s 114 Gen era l . ..... .. .. ..... .. ... .... ... .. .. ..... .. ... .... .. ... .... ... .. ..... .. .. ... .... ... .. ..... .. .. ..... .. ... .... ... .. .. 11 4 Pri nt me dia ... .. ... .. ..... .. .. ..... .. ... .... ... ..
xi Table of Conte nts (Adv anced Use r’s Guide ) The Advanced User ’s Guide expla ins the followi ng feat ures and oper ations. You can view the Advanced User ’s Guide on the CD-ROM.
xii.
1 1 1 Using the d ocumentation 1 Thank you for buying a Bro ther machine! Reading t he docum entation w ill help you make t he most o f your mac hine. Symb ols a nd conv entio ns us ed in the docum ent ation 1 The followi ng s ymbol s and conventions are used thr oughout t he documentat ion.
Chapter 1 2 b Select your ma c hine. c Choose the funct ion you want to use. Acces sing the A dva nced User ’s Gui de and Softw are and Network User’s Gui d e 1 This B as ic User’s Guide does not cont ain all the informati on about t he machine, such as how t o use t he advanc ed Fax, Copy, Pr inter, Scanne r, P C-Fax , and Network features .
Gener al i nfo rmation 3 1 c If the language s creen appears, cli ck your langua ge. T he CD-R O M Top M enu will appear . d Clic k Us er’s Gu ide s . e Clic k PDF /HT ML do c ume nt s . If th e countr y screen appears, choo s e your countr y. After the list of U s er’s Guides appear s , choose the guid e you want to read.
Chapter 1 4 How to access Gu ides for A d vanc ed F eature s 1 You can view and downlo ad these Gui des from the Brother Solut ions Center at: http ://s ol uti on s. brot her .co m/ . Click Manu als on y our model’s pag e to downloa d the documentatio n.
Gener al i nfo rmation 5 1 To access the Br ot he r CreativeCen ter (http: //www.brot her.co m /creat ivecenter / ) for F REE photo projects and prin t able downloads , clic k Brother Cr eativeCenter . To return to the To p Menu , click Back or if you are finis hed, click Exit .
Chapter 1 6 Contro l panel ov erview 1 1.8" Tou ch scre en LCD and To uc hpane l 1 This is a Touchsc reen LCD with an electr ostatic Touchpanel th at only shows the LEDs that can be us ed. 1 1.8" T ouchscreen LCD (Liq uid Cryst al Di splay) This is a Touchscr een LCD.
Gener al i nfo rmation 7 1 2 Touc hpa nel: The LEDs on the T ouchpanel only light up when they are av ailable for use. Ba ck Pres s to go ba ck to the pre vious men u level. Pres s to return to the H ome screen. Cancel Pres s to canc el an operati on when illum inated in re d .
Chapter 1 8 3 The WiFi ligh t i s on when the netw ork i nte rface is set to WLA N. 4 Po we r On /O ff Press to turn o n the ma chine. Press an d hold dow n to turn off t he machine. T he Touc hscreen LCD will show Shutting Down and wi ll stay on for a few seconds before tur ning itself o ff.
Gener al i nfo rmation 9 1 9 Faxes in memory Show s how man y received faxes are in th e memory. NOTE If you see Demo icon at the top of the screen, you can see the main features of the mac hine by p ressing Start to begin a slid e show. After y ou print from a com p uter Demo will disa ppear from the Home scree n.
Chapter 1 10 Shortcut Settings 1 You can add the fax and copy settings y ou use most f r equent ly by s etting them as Short cuts. L at er you can recal l and apply these s et tings quic kly and easily.
Gener al i nfo rmation 11 1 k Read t he inf orm ation on the Touchs c reen, and th en confirm it by pressing OK . l Press . NOTE -Blank- appears when acc essing through S et tings. Cha ngi ng Shor tc uts 1 You can change the sett ings in a Shortcut. a Press ( Settings ).
12 2 Loadin g paper and other print medi a 2 Load only one size of paper a nd one ty pe of paper in the paper tra y at a time. (For more inf ormation about paper size, weight and t hickness , s ee Choosing the right pri nt media on page 21.) a Pull t he paper tra y c ompletely o ut of the machine.
Loading pa per 13 2 NOTE When you are using Legal si z e pap er, press and ho ld the univers al guide relea s e butt on (1) as you sli de out the front of the paper tray. d Fan the stack of paper well to avoid paper jams and mi sfeeds. NOTE Always ma k e sure tha t the paper is not curled or wr inkled .
Chapter 2 14 f Gently adjust the paper widt h guides (1) to f it the p aper. Make sur e the pape r width guides t ouch the side s of t he paper. g Close the output paper tray c o v er . h Slowly and fi rmly push the paper tray complet ely into the machi ne.
Loading pa per 15 2 Load ing enve lope s 2 Abou t en velop es 2 Use envelo pes that weigh from 20 to 25 lb (80 to 95 g/m 2 ). Some envelopes need margin setting s to be set in the applicat ion. Make sure you do a test print f irst befor e printing man y envel opes.
Chapter 2 16 b Put env elopes in th e paper tr ay with the address s i de down. If the envelop e flaps are on the long edge, load t he envelop es with the flap on th e left, as sh own in th e il lust r a tio n. Gen tly p ress and sli de t he paper width guides (1) and paper leng t h guid e (2) to f it the size of the en v el opes.
Loading pa per 17 2 Un pri nt abl e a rea 2 The printable area depends on the settings in the appli cation you are usi ng. The figures sho w the unprintable are as on cut-sheet paper and envelop es. The m achine c an print i n the shaded areas of cut-shee t paper only when th e Borderl ess print feat ure is a vailabl e and turned on.
Chapter 2 18 Paper settings 2 Pa pe r Type 2 To get the best print quality, s et the machine for the t y pe of paper you are using . a Pres s ( Settings ). b Pres s s or t on the Touchpanel to displa y General Setup . c Pres s General Setup . d Pres s s or t to di splay Paper Type .
Loading pa per 19 2 Accepta ble paper a nd other print m edia 2 The print quali ty c an be affect ed by the type of paper you use in the machine. To get the best print qualit y for the set tings you ha v e c hosen, alway s set the Paper Ty pe to match the type of paper you load.
Chapter 2 20 IMPORTANT DO NOT use the follo wing kinds of paper : • Damaged, curled , wrinkled , or ir regularly shaped 1 0.08 in. (2 mm) or great er curl may cause ja ms to occur.
Loading pa per 21 2 Ch oosing the rig ht p rint m edia 2 P ap er ty pe an d siz e f or each op era t io n 2 Pape r Typ e Paper Si ze Usage Fa x Co py Printer Cut-Sheet Letter 8 1/2 11 in. (215.9 279.4 mm) Yes Ye s Yes A4 8.3 11.7 in. (210 297 mm) Yes Yes Yes Legal 8 1/2 14 in.
Chapter 2 22 Pap er weig ht, t hicknes s an d capac ity 2 1 Up to 10 0 sh eets of p lai n pa per 2 0 lb (80 g/ m 2 ). 2 BP7 1 69 lb ( 260 g/ m 2 ) pape r i s espe ci al ly d esig ned for Bro ther i nkje t ma chin es. Pa per Ty pe We ight Thi ckness No.
23 3 3 How to load do c um ent s 3 You can send a fax , make copies , and scan from the scanner glas s. Us ing the scanner glas s 3 You can use the scanner glass to fa x , copy , or scan pages of a book or one page at a time . Docu men t size s su ppor ted 3 How to load docum ents 3 a Lift the document cover .
Chapter 3 24 U n scan nabl e area 3 The sc annable area depends on the set t ings in the appl ication you are using. The figur es sho w the unsc annable area s . Usa ge Docum ent Siz e Top ( 1) Bott om ( 3) Le ft (2) Right (4) Fax Letter 0.12 in. (3 mm) 0.
25 4 4 How to send a fax 4 The followi ng s teps s how how to send a fax. a Load y our document fa ce do wn on the scanner glas s. (See Using the scanner glass on page 23. ) b When you w ant to send a f ax o r c hange the sett i ngs for sending or receiv ing faxes, p ress ( Fax ).
Chapter 4 26 f When the Touchscreen asks you Next Page? , do one of the followin g: To sen d a s ingle p age, press No (Send) . The mach ine s tart s sending the docu m ent. To sen d more t h an one p age, pres s Yes and go to step g . g Place the next pa ge on t he scanner glass.
Sending a f ax 27 4 Tran smissi on V erif icati on Re port 4 You can use the Transmissi on Veri f ication Report as proof t hat you sent a f ax. This report list s the s ender ’s name or f ax number.
28 5 Recei ve M odes 5 C hoose the c o rr ect Re ceive M od e 5 The cor rect Receive Mode is determined by the external dev ices and telephone subsc riber servic es (Voice Mail, Distinct ive Ring, etc.) you will be using on the same line as the Brother machi ne.
Rec eiving a f ax 29 5 To set the Receive Mode, follo w the instructio n s : a Press ( Settings ). b Press s or t on t he Touchpanel to display Fax . c Press Fax . d Press s or t to di spl ay Setup Receive . e Press Setup Receive . f Press s or t to di spl ay Receive Mode .
Chapter 5 30 Using Receiv e Modes 5 Some Receiv e Modes a nswer automat ically ( Fax Only and Fax/Tel ). Y ou m ay want to cha nge t he Ring Delay before using t hese mode s . (See Ring De lay on pa ge 31.) Fax O nly 5 Fax Only mode will au tomaticall y answer every cal l as a fax call.
Rec eiving a f ax 31 5 Receiv e Mode s ettings 5 Ring Delay 5 The Ring Delay s et s the number of times t he machine rin gs before it answers in Fax Only or Fax/Tel m ode. If you have exter nal or extensi on telephones on the same line as the machine , keep the R ing Delay setting of 4 ri ngs.
Chapter 5 32 Ea sy Receiv e 5 I f Easy Re ceive is On : 5 The mach ine can recei ve a fax automat ically, eve n if y ou answer t he call. W hen you s ee Receiving on t he Touchscr een or he ar a cl ick on the phone line t hrough the handset you are using, j ust replace t he handset.
33 6 6 T elephone s ervices 6 Your mac hine suppo r ts t he Call er ID and Distinc t i ve Rin g subscribe r telepho ne service s that some telephone c ompanies offer.
Chapter 6 34 D ist incti ve Ring 6 Dis t i nctive Ring is a function of your Brother machi ne that all ows a per s on wit h one li ne to recei ve fax a nd voice c alls thr ough two diff erent phone numbers on that one line.
Telephone services and external devi ces 35 6 NOTE Ring Patte r n #1 is often called Short - Short and is the m ost commonly used. If t h e ring pa t tern y ou received is not on thi s ch art, call your telephone compan y and ask for one that is shown .
Chapter 6 36 i Pres s Off . j Pres s . NOTE If y ou tu rn of f Dist inct i ve R in g, t h e machine wi ll be set to Manual m ode. You will n eed to set the Re ceive Mode again.
Telephone services and external devi ces 37 6 Conn ectin g an exte rnal TAD (telephon e an swering devi ce) 6 You may choose to connect an exte r nal answering devic e. However , when you have an external T AD on the same teleph one line as the machine, the TAD answers al l calls and the machine “list ens” for fax-call ing (CNG) tones.
Chapter 6 38 C o n nect io ns 6 The external T AD must be plugged into the jac k labeled EXT. Y our machine c annot work correc tly if you plug the TAD into a wall jack (un less you are us ing Distinc t i ve Ring). a Place bot h hands under the plastic tabs on both sides of the mach ine to lift the scanner co v er into the open positio n.
Telephone services and external devi ces 39 6 Multi-line connections (PBX) 6 We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line s ys tem, we sugges t you ask the i nstaller to con nect the unit t o t he last li ne on t he system .
Chapter 6 40 Using ext erna l and ex tens ion teleph ones 6 Usin g extensio n teleph o nes If you answer a fax call at an exten s ion tele phone, you can mak e your mac hine recei ve the fax by pre s sing the Fax Receive Code l 51 .
Telephone services and external devi ces 41 6 Chan ging the remote code s 6 The pres et F ax Receiv e Code i s l 51 . Th e preset T elephon e Answer Code is #51 . If you wa nt t o, you can replace t hem with y our own codes. a Press ( Settings ). b Press s or t on t he Touchpanel to display Fax .
42 7 How t o d ial 7 Manua l dialing 7 a Load your docum ent . b Pres s ( Fax ). c Press all of the digits of the fax number . d Pres s Fax Start . Speed Dialing 7 a Load your docum ent . b Pres s ( Fax ). c Pres s ( Address ). d Do one of the following: Press Alphabetical or Numerical , and then press the numbe r you want to dial.
Dialing and s toring number s 43 7 Storing numb ers 7 You can set up your machine to do the followin g types of easy di aling: S peed Dial and Groups for broadcas ting f ax es.
Chapter 7 44 k When the Touchscreen dis plays your settings, press OK to confirm. l Do one of the following: To st ore anot her Speed Di al numbe r, repeat steps d to k .
45 8 8 How to c opy 8 The followi ng s teps s how the basic copy operation. a Place the document face down on th e scanner glas s. (See Using the scanner glass on page 23.
Chapter 8 46 Pa pe r Type 8 If you are c opying on sp ec ial paper , set the machi ne for the typ e of paper you are using to get th e best print qualit y. a Load your docum ent . b Pres s ( Copy ). c Enter t h e number of copies you want. d Pres s Options .
47 9 9 Prin t i ng a docum ent 9 The machi ne can receiv e and print dat a from your com puter. To print from a comput er, you must instal l t he printer driver. For mo re informat ion, see S oftware and Network User’s G uide: Prin t . a Instal l the Brothe r pr inter dr iver from the CD-ROM.
48 10 Before scanni ng 10 To use the mach ine as a scanner, install a scanner driv er. If the machine is on a network, con f ig ure it wit h a T CP/IP addr ess. Install the scanne r drivers from the CD- ROM. (See Quick S etup Gu ide: I nstall MFL- P ro S uite .
How to s can to a comp uter 49 10 Scanni ng a d ocument a s a PDF file using ControlCenter4 (W indows ® ) 10 For mo re informat ion, see S oftware and Network U s e r’s G uide: Sc an Using ControlCe nter4 Advanced M ode (Windows ® ) . NOTE The sc reens on your PC may vary d epending o n your m odel.
Chapter 1 0 50 e Set the scanni ng c onfig uration. Click Conf igura tio n , and then select Button settin gs , Scan and Fi le . The conf iguration dialog box appears. You can c hange the def ault sett ings. 1 Choos e PDF (*.pdf) from t he Fi le Type drop-dow n list.
How to s can to a comp uter 51 10 g Clic k File . h Press Scan . The mac hine star t s t he scanning p r o cess. T he folder where the sc anned data i s saved will open aut omatically .
Chapter 1 0 52 Ho w to change the machine’s SCAN mode setting s for PDF scan ning 10 You can change y our machi ne’s Scan mode setting s using ControlC ent e r 4.
How to s can to a comp uter 53 10 e Choose the File ta b. You can change t he def ault setti ngs. 1 Choose PDF (* .p df) from the F ile Typ e drop-do wn list. 2 You can enter the file nam e you want to use for the document. 3 You can save the file t o the default fol der, or choose your pre ferred folder by c lic king t h e ( Browse ) button.
Chapter 1 0 54 Ho w to sc a n a do cu men t a s a PDF fi le us ing the Tou ch scre en 10 a Load your docum ent . (See How to load doc uments on page 23.) b Pres s ( Scan ). c Pres s s or t on the Touchpanel to display Scan to File . d Pres s Scan to File .
55 A A Replac ing the ink cartridges A Your mac hine is equipped with an in k dot counter. The ink dot counter mo nitors the level of ink in each of the four c artridges. When the machine de tects an ink ca r tridg e is running out of ink, the machine will di s play a message.
56 b Press the l ock release l ever as shown t o release t he cartridge c olor indi cated on the Touchsc reen. Remove t he cartridge fro m the mac hin e . c Open the new ink cartr idge bag for the color indicated on the Touchscreen, and then t ake out the ink c artridge.
Routine maintenan ce 57 A e Each color has its own correct position. Inser t the ink c art ridg e in the d irection of the a r ro w on the l abel. f Gentl y push the back of the ink cartri dge—marked PUS H—until it latches , and then clos e the ink cartridg e cover.
58 Cleani ng and checking the machi ne A C leani ng th e sc anne r A a Unplug the m achi ne f ro m the AC power outlet . b Lift the docu m ent cover (1). Clean the scanner glas s (2) and the white plastic (3 ) with a soft lint-f ree c loth moiste ned wit h a non-flammable gla ss cleaner.
Routine maintenan ce 59 A NOTE • If you clean the print head at lea s t five times and the print ha s not improve d, try install ing a n ew Genui ne Brother B ran d repl acem ent ink c artridge for each probl em color . Try cleaning the print head again up to five more t imes.
60 k The T ouchscreen a s ks you if the pri nt quality is OK. Do one of the following: If all line s are clear and vi s ible, press Yes to finish t he Prin t Quality chec k and go to st ep o . If you can se e missing short lines as show n below, pr ess No .
Routine maintenan ce 61 A Check ing t he pri nt al ig nment A You may need to adjust the prin t align m ent after tran s por t in g t he machin e if your printed text becomes blurr ed or images bec ome faded. a Press ( Settings ). NOTE If i s on t he Touchscr een, you can press it, and t hen go to step f .
62 Setting th e date an d time A The T ouchscreen di splays the dat e and time. If it is not cu rrent, r e-enter it here . You can add the date and time to each fax you send by set ting your St ation ID. a Pres s ( Settings ). b Pres s s or t on the Touchpanel to displa y Initial Setup .
63 B B Identify ing your proble m B First, chec k the followin g. The mac hine's power c ord is connected cor rectly and th e machine's power s witch is tur ned on. All of the prote c tive par ts have been removed. Paper is inser t ed correctly in t he paper tray.
64 Scanni ng problems: Scanning Diffic ulties on page 90 Softw are and Ne twork pr oblems: Softwar e Diffi culties on page 90 Network Difficult ies on page 90 Data Ent ry Di f ficult i.
Troubleshooti ng 65 B Error and ma intenance mes sages B As with any sophi s tic ated office prod uct, errors may occ ur and consumable i t ems may ne ed t o be replaced. If this happens, your machine ide ntifies the error or re quired routine maint enance and shows t he appropria te messa ge.
66 Cannot Detect You instal led a new ink cartridge t oo quickly and t he machi ne did not detect it. Take ou t the new ink car tridge and re install it slowly a nd f irmly unt il it latches . (See Replacing th e ink cartridges on page 5 5.) An ink cartridge i s not installed cor r ect l y.
Troubleshooti ng 67 B Data Remaining Print da ta is left in the machine's memory. Pr ess . T he machine w ill cance l the job and clear it from the memory. Try to p rint aga in. Disconnected The other person or o ther person' s fax machi ne stoppe d the call.
68 Ink Absorber Full The ink absorbe r box or flush ing box is full. T hese compon ents are periodic ma intenance i tems that may require r eplacement a fter a period o f time to ensure opt imum performance from your Broth er machine.
Troubleshooti ng 69 B Ink low One or more of the ink c artridges are near the end of their l ife. If one of the color ink car tridges is near the en d of its life and someone is sending yo u a col o r f ax, your ma chine’s “handshak e” will as k that the f ax be sent in bl ack & whi te.
70 Out of Fax Memory The fax memory i s full. Do one of the followi ng: Clear the d ata fr om the m emory. To gain ex tra memor y, you c an turn off M emory R eceive. (See Adv anced U ser’s Guide: Turning o ff Memory Receive operations .) Print t he faxes that a re in the mem ory.
Troubleshooti ng 71 B PaperJam Front,Rear The paper is jamm ed in the ma chine. Remov e the jam med pap er. (See Prin ter jam or paper jam on page 75 .) M ake sure the paper length gu ide is set to the cor rect paper siz e. DO NO T exten d the pa per tray whe n you load A5 or smaller si ze paper.
72 Wrong Ink Color An i nk cartrid ge has been installed in the wrong position. Check whi ch ink car tridges are not matched by c olor to their in k cartridge positions and move them to their c orr ec t po si ti ons . Wrong Paper Size The P aper Si ze setting does not match th e size of p aper in the tra y.
Troubleshooti ng 73 B Error animation B Error animat ions display step- by-step instruct ions when paper gets jammed. You can read the steps at your own pace by pressing c to s ee the nex t st ep and d to go back a step. Tran sfer rin g you r faxe s or Fa x Jour nal repo rt B If the Touchscreen shows: Unable to CleanXX Unable to Init.
74 Tran sf err in g f axes to yo ur P C B You can transf er the faxes from your machine's memory to your PC. a Press to temporarily interrupt the error. b Make sure you have instal led MF L- Pro S uit e on your P C, and t hen tu r n on PC-FAX Receivi ng on t he PC.
Troubleshooti ng 75 B Printer ja m or pa per jam B Locate and remove the jamm ed paper by followin g these steps: a Unplug th e m a chine fr om the AC powe r outlet. IMPORTANT After 24 hour s of the power failur e, the faxes stored in the memor y will be los t.
76 e Lift the J am Clear Fl ap, and remove t he jammed paper. f Make sure you look ca refully inside the machine above and below the Jam Clear Flap for any pieces of paper. With t he t ray removed, do on e of the followi ng: If the Touchs creen shows Paper Jam [Front] , go to step j .
Troubleshooti ng 77 B j Place bot h hands under th e plastic tabs on bot h sides of the machine to lift the scanner c over (1) into the open p osition. Move the print head (if necessar y) to take ou t any p aper remai ning in t h is area. Make sur e that jammed paper is not lef t in the cor ners of the machine (2) and (3).
78 k Make sure you look ca refully inside (1) for any pieces of paper. l Put th e paper t ray firmly back in the machine. m Lift the s canner cov er (1) to rel ease the lock. Gentl y push t he scan ner cove r support down (2) and c l ose th e scanner cover (3) using bot h hands.
Troubleshooti ng 79 B A dd ition al pa per j am cl ear o pe ra tio ns B a Unplug th e m a chine fr om the AC powe r outlet. b Pull the paper t ray (1) completely out of the mac hine. c Pull the two green lev ers inside t he machine t o remove the jammed pape r .
80 f If the t hick paper i s pushing any jam med paper out, rem ove the jammed paper . IMPORTANT DO NOT touch the encoder strip (1) . Doing this ma y cause damage to t he machine. g Pull the thick paper out of the ma chine. h Lift the s canner cov er (1) to rel ease the lock.
Troubleshooti ng 81 B I f you are ha ving difficu lty with y our machine B NOTE • For technic al help, you must call the count ry whe re you bought the machine . Calls must be made from wit hin t hat count ry. • If you thin k there is a problem with your machine, chec k the fol lowing chart and follow the troubles hooting t ips.
82 No pr intout. (c onti nued ) If old, un print ed data rema ins i n t he pri nt er dr ive r spo oler , it wil l pre ven t new prin t job s from p rinti ng. Delete o l d da ta as fo llows: (Win d ows ® XP and W indo ws Se rver ® 2003 ) Clic k Sta rt / Pri nte rs an d Fax es .
Troubleshooti ng 83 B Print Quality Difficu lties Diffic u lty S ugges tio ns P oor pr int qua lit y. C hec k t he print qu alit y. (See C heck ing t he pri nt qual ity o n pa ge 5 9.
84 Pr inting ap pear s dirt y or in k seem s to ru n. Ma ke sur e you a re usi n g the re com m ende d typ es o f pap er. ( Se e A ccept able pape r and othe r p r int m edia o n p ag e 19.) D o n't ha nd le th e pap er un til the in k is dry . Mak e s ure th e pr int i ng sur fac e is fa ce d own in th e pa per tr ay.
Troubleshooti ng 85 B Machin e feeds mu ltiple p a ges. Do the fol lowing: (See Load ing p aper and oth er pri nt med ia o n pa ge 12.) Mak e sur e the pape r i s lo aded corre ct ly i n the pape r t ray. Re mo ve all the pap er fro m th e tray and fa n the stack of pa pe r well, then put it back in t h e tra y .
86 Pri nting R eceived Faxes Dif fic ulty Su gges tion s Co nd ense d pr int Hori zont al s trea ks To p an d bo ttom sent ence s ar e cu t of f Mi ss in g l i nes Usu ally t his i s caus ed by a poor teleph on e c onne ct ion.
Troubleshooti ng 87 B Rece ivi n g Faxe s Diffic u lty S ugges tio ns Ca nnot re cei ve a f ax. Pr ess Hook in Fax mo de to make su re you r m achin e ha s a dial t o ne. If yo u hear stat ic or in ter feren ce on you r fax line , call yo ur lo ca l telep ho ne pr ovid er.
88 Ca nnot rece ive a fa x. (c onti nued ) If you a re us in g a tel epho ne answ eri ng m achi ne ( Ext ernal TAD mode) on the sam e lin e as th e Br othe r mach i ne, ma ke s ure yo ur a nswe ring m a chin e is set up cor rectl y. (S ee C on nect ing an exte rna l T AD (t elep hone ans wer ing d evice ) on pa ge 3 7.
Troubleshooti ng 89 B Handlin g Incomi n g Calls Diffic u lty S ugges tio ns The m a chin e “he ars” a v oice a s a CNG Tone. If E a sy Re ce iv e is s et t o On , yo u r machin e is mo re sen sitive to s o unds .
90 Scann i ng D iff icu lt ies Dif fic ulty Su gges tion s TW AI N or W I A er rors appe ar w he n sta rting to scan. (Windows ® ) Ma ke s ure th e B rot her TWAIN or W IA dr iver is c hose n as t he prima ry s ourc e i n your scann in g app lica tion .
Troubleshooti ng 91 B The n et wor k PC -Fa x Rec ei ve feat ur e does not wor k. (Win d ows ® ) It i s necessary to set the third -p arty Se curity/Fi re wall S oftwa re to al low PC-FAX Rx. T o add port 54926 for Ne twork PC-FAX Rx, enter the i nformation bel o w: I n Nam e: En ter any desc ri ption , f or e xam ple Bro ther PC- FAX Rx.
92 Dial T one B Setti ng the dial tone to Detecti on w ill shorten the dial -detect pause. a Pres s ( Settings ). b Pres s s or t on the Touchpanel to displa y Initial Setup . c Pres s Initial Setup . d Pres s s or t to di splay Dial Tone . e Pres s Dial Tone .
Troubleshooti ng 93 B Mac hine I nformatio n B Ch ec king the se ria l num b er B You can see the m achine’s serial number on the Touchscre en. a Press ( Settings ). b Press s or t on t he Touchpanel to display Machine Info . c Press Machine Info . d Press Serial No .
94 How to res et th e machin e B a Pres s ( Settings ). b Pres s s or t on the Touchpanel to displa y Initial Setup . c Pres s Initial Setup . d Pres s s or t to di splay Reset . e Pres s Reset . f Pres s s or t t o dis play the type of reset ( Machine Reset , Network , Address&Fax or All Settings ) you want to do, and then pres s it.
95 C C Using the Settings Ta bles C Your machin e’s Touchsc reen LCD is easy to set up and operate. All y ou have to do is press th e settings and options you want t o set as they are di s play ed on the sc reen.
96 Settings table s C The Sett ings tables will hel p you underst and t he sele c tion s and options in the machine ' s pro grams. The f a c tory s ettings are shown i n bold with an asterisk.
Settings and featur es tables 97 C General Se tup (Co nti nued ) Paper T ype — Pla in Pa per * Inkjet P aper Brother BP71 Other Gl ossy Transpar ency Set s th e ty pe o f pap er in the pap er tr ay . 18 Paper S ize — Let ter * Legal A4 A5 EXE 4"x6" Se ts th e siz e of pape r i n the pap er tr ay .
98 Fax Setup Receiv e Receive M ode Fax Onl y * Fax/Tel Externa l TAD Manual Choose the Rec e i v e Mo de th at be st sui ts your need s. 28 Ring Delay 0 1 2 3 4 * Set s the numb er of ri ngs before the machine an sw ers i n Fax Only or F ax/Tel mo de .
Settings and featur es tables 99 C Fax (Co nti nued ) Repo rt Sett ing Transmissi on On On+Image Off * Off+Imag e Choose the initi al setti n g of the Tra nsmis sion Verifi cation Repo rt.
100 Level1 L evel2 L e vel3 Level4 O ptio n s Descripti o ns Page Network WL AN TCP/IP BOO T Method A uto * Static RARP BOOTP DHCP Ch oose s th e BOOT method tha t best su its your need s. See . IP Address [0 00-255]. [000-255]. [000-255]. [000-255] Enter th e IP addr ess.
Settings and featur es tables 101 C Network (Co nti nued ) WLAN (Co nti nued ) W LAN As sist ant — — You c an co nfi gur e your wire less ne tw ork se ttings usin g the Bro t he r CD- ROM. See . Set up Wiz ard — — You c an ma nual ly co nfi gur e your pri nt serv er for a wire less ne tw ork.
102 ( Se ttings ) (c o ntin ued) C Network (C onti nued ) WLAN En able —— On Off * Let s you us e the wire less n etw ork conn ect ion . See . Ne twork Reset —— Yes No Rest o re all net wor k setti ngs back to the facto ry set tings .
Settings and featur es tables 103 C Initial Se tup (Co nti nued ) Dial To ne — Det ection No Detection * You ca n sh orte n th e dia l t one d etec tion paus e. 92 Compati bility — Nor mal * Bas ic(for VoIP) Adju sts the mode m spe ed to he lp re so l ve t rans miss i on pro blem s.
104 Features ta bles C ( Fax ) C Level1 Level2 Level3 Options Descript ions P age History Outgoi ng Send a fax — You can ch oose a n umb er f rom th e Out goi ng Ca ll h is tor y and the n send a fax to it , add it to the Add ress Bo ok, or dele te it.
Settings and featur es tables 105 C Options (Co nti nued ) Real Ti me TX — On Off * You ca n se nd a f ax with o ut u s ing th e machine’s memory. See . Oversea s Mode — On Off * If you ar e havi ng diffic ult y sendi ng fa xe s over seas , se t this to On .
106 ( Copy ) C Level1 Level2 Level3 Options Descript ions P age Options Qualit y — Fa st Normal * Best Choos e the Copy resolu tion for th e ne xt copy. See . Paper Type — Plain Paper * Inkjet Paper Brother BP71 Other G lossy Transpa rency Ch oose t he pa per typ e that matc he s the pa pe r in the t ray .
Settings and featur es tables 107 C Options (Co nti nued ) Stack/S ort — Sta ck * Sort You ca n ch oose to s tack or sor t m u lt ip le co pi es. See . Page La yout — Off(1in1 ) * 2in1(P) 2in1(L) 2in1(ID) 4in1(P) 4in1(L) Poster ( 2x1) Poster ( 2x2) Poster ( 3x3) You can ma ke N in 1 , 2 i n 1 ID , o r Post er co pies .
108 ( Scan ) C Level1 Level2 L e vel3 Options Descript io ns Page Scan to F ile P C Options (For more inf orm atio n, se e the Options (f o r Scan to File , Sc an to ema il and Scan to Image) in the foll owing ta ble. ) Co nfig ure the d etai le d setti ngs.
Settings and featur es tables 109 C Options (fo r Scan to File , Scan t o email an d Scan to Image ) C Level1 L evel2 Options1 Descript io ns Page Options S et wit h Tou chPa nel Off (Set w ith Computer) * On If you want to use th e Touc hs cree n t o chan ge the ma chin e’ s sett ing s, cho ose On .
110 Options (fo r Scan to O CR ) C Leve l1 Le vel 2 Opti ons1 De script ions P age Options Se t with T ou ch Pan el Off (Set with Computer) * On If y ou wa nt to use th e Tou chs cree n to ch an ge the ma chin e’s set ti ngs, c ho ose On . Se e . The s et tings belo w wil l appe ar wh en On is selec ted in Set w ith T ouchPanel .
Settings and featur es tables 111 C ( Web ) C ( Ink ) C NOTE will not appear if receive d faxes are in the memory . Leve l 1 Le ve l2 Lev el 3 Opti on s D es cri pt ion s Pag e Web Apps — — Le ts yo u co nnect the Br othe r m ach ine to a n Inte rnet servi c e.
112 (Wi -Fi Setu p) C NOTE Af ter th e Wi- Fi ® is s et up, y ou c annot change the set t i ngs from your Hom e scree n. Change the sett ings for W i -F i in the Setti ngs screen.
Settings and featur es tables 113 C Entering Te xt C When you need to enter text i nt o the machi ne the keyboard will appear on the Touchscreen. Press to cycle among lette r s, nu mbers, and specia l characters. In se rtin g sp ace s C To enter a space, press twice to choose s pecial character s , then press the spac e button .
114 D Ge ner al D NOTE This c hapter provid es a summary of t he machines’ s pecificati ons. For ad ditional specificati ons visit http://w ww.brother.c om/ . 1 Me as ured diag on ally . 2 Me as ured whe n the m ach in e is con ne cted to th e US B inter fa ce.
Specific a ti o ns 115 D 1 No ise de pend s on pri nt ing co ndit ion s. Dimen si on Wei gh t 17.2 lb (7.8 kg) Nois e Level Sound P ressure Operati ng: 50 dB(A) (Maximum) 1 Tem per atu re Operati ng: .
116 Print me dia D 1 For glo ssy pape r or t ransp are nci es, r em ove print ed pa ges fro m th e out put pap er tr ay i mmedi at ely a fte r the y ex it the ma chin e to av oi d smu dgi ng . 2 Use on ly tran sp aren cies reco mm ende d for inkj et pri nti ng.
Specific a ti o ns 117 D Fa x D 1 “Pages” re fers to th e “ITU-T T e st Ch art # 1” (a typical busin e ss le tter, Standard re s oluti on, MMR code). S p ecifica tions and p rin ted m a teria ls ar e su bjec t to cha nge w itho ut pr ior no t ice.
118 Cop y D 1 When cop yin g on Lette r s ize paper . Color/ Black Ye s/Yes Co py Widt h 8.26 in. (210 mm) 1 Mul tip le Co pies Stacks/ S or t s up to 99 pages Enlarg e/ Redu ce 25% to 40 0% (in in cr.
Specific a ti o ns 119 D Scanne r D 1 Wind ow s ® XP in this Use r’s Guide inclu des Windows ® XP Home Ed ition, Wind ows ® XP Pr ofe ssion al , an d W ind ows ® XP P rofe ssi onal x64 Ed iti on.
120 Printer D 1 When the B orde rless feature is set t o On. 2 See Pa per ty pe a nd s ize for ea ch ope rat ion o n pa ge 21 . 3 W hen pr int ing on Le tter size pa pe r. 4 For deta iled specifi cations vis it http ://www.brother. c om/ . Resol u tion Up to 1 200 6000 dpi Printing Wi dth 3 8.
Specific a ti o ns 121 D I nterface s D 1 You r m achi ne has a U SB 2 .0 H i-Sp ee d in ter face . Th e ma ch ine c an also be conn ec ted t o a c om put er th at h as a US B 1. 1 inter fac e. 2 Thi rd pa rty USB ports a r e not sup porte d. USB 12 Use a USB 2.
122 Ne tw or k D NOTE For more inf orm ation about th e Network specifi cations, see Soft ware and Netwo r k User’s Guide. You can connec t your mach ine t o a network for Network Pri nting, Network Scann i ng, PC Fax Send , PC Fax Recei ve (Windows ® only), and Remote Setup 1 .
Specific a ti o ns 123 D Computer requ ireme nts D SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIO N S Computer P latform & Operating System Version PC Int erface Processo r Hard Disk Sp ace to install USB 2 Wireless 802.
124 Consuma ble items D Ink The m a c hine us es individ ual Black, Yell ow, Cyan and Magenta ink cart ridges that are separate f rom the print head assem bly.
Index 125 E E A Accessories and s upplies .... .. ..... .. ... .... ... .. . ii Address Book Groups cha nging . .. .. ... .... ... .. ..... .. .. ..... .. ... .... ... . 44 Speed D ial cha nging . .. .. ..... .. ... .. ..... .. .. ..... .. ... .... ..
126 Ext ension telephon e, using . ..... .. ... .... ... .. .. 40 Ext ernal telephone, connec ting .. ... .... ... .. .. 3 9 F Fax codes chan ging . .. .. ..... .. ... .. ..... .. .. ..... .. ... .... ... .. .. 41 Fax Re ceive C ode .. .. ... .... ...
127 E P Paper ..... .. ..... .. .. ..... .. ... .... ... .. ..... .. .. .. 19 , 116 cap aci ty . .. ..... .. ... .. ..... .. .. ..... .. ... .... ... .. ..... . 2 2 loading ....... .. .. ... .... ... .. ..... .. .. ..... .. ... . 12 , 15 loading en velopes .
128 Troubl eshooting error messages on Touchsc reen . .. ... .... 6 5 if you are havi ng difficul ty copyin g . .... ... .. ..... .. .. ..... .. ... .... ... .. .. ..... .. 89 data ent ry .... .. .. ... .... ... .. ..... .. .. ..... .. ... .... 9 1 inco m ing c alls .
www.brothe rearth.com Brother Internat ional Corp oration 200 Crossin g Bouleva rd P.O. Box 6911 Bridgewater, NJ 08807-09 11 USA Brother Intern ational C orporation (Canada) Ltd. 1 rue Hôtel de Ville , Dollard-des -Ormeaux, QC, Cana da H9B 3H6 Visi t us on t h e Wo rld Wide Web http ://www .
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