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PUB. DIM-857A DVD Camcorder Instruction Manual Caméscope DVD Manuel d’instruction English Français Español Videocámara DVD Manual de Instrucciones NTSC PUB. DIM-857A U.S.A. CANON U.S.A., INC. NEW JERSEY OFFICE 100 Jamesburg Road, Jamesbur g, NJ 08831 USA CANON U.
2 Introduction Important Usage Instructions WARN ING ! TO RE DU CE TH E R ISK O F FI RE OR EL EC TR IC SH OC K, DO NO T E XP OS E T HIS PRODUCT TO RAIN OR MOISTURE. WARN ING ! TO REDUCE THE RISK OF ELECTRIC SHOCK AND TO REDUC E ANNOYING INTERFERENCE, U SE THE RECOMMENDE D ACCESSORIES ONL Y .
3 In these safet y instructions the wor d “product” r efers to the Canon DVD Camcorder DC320/DC310 A an d all its accessories. 1 Read Instructions — All the safety and operating instructions should be read before the pr oduct is operated.
4 14 Lightning — For added protection o f this product durin g a lightning storm, or when it is left unattended and unused fo r long periods of time, disconnect i t from the wall outlet an d disconnect the antenna. This will prevent damage to the product due to lightning and power -line surges.
5 How to Select a DVD Disc There are many types of DVD discs but this camcorder uses only the followi ng three types of 8 cm mini DVD discs: DVD-R, DVD-R DL and DVD-R W . Read the differences between them and select the di sc that best fits your needs.
6 Adv antages of Using DVDs No need to worry about r ecording over a tape. When you use a DVD, the camcor der will automatically record o n the empty space of the disc. So you don't hav e to worry about mistakenly r ecording ov er a precious memory .
7 Available features depend on the DVD disc used 1 Only scen es in the playlist can be divided. 2 Disc finalizat ion is the processing of the free space (the unrecorded area) on the disc in order to mak e it playable on external DVD devices ( 48 ). Play back cannot be guaranteed with a ll external DVD devices.
8 • Table of con tents T able of contents Introduction ________ ________________ ____________ 5 How to Select a DVD Disc 6 Advantage s of Using DV Ds 11 About this Manual 12 Getting to Know th e Cam.
Table of contents • 9 34 Basic Playback 34 Playing Back th e Video 36 Deleting Scenes 36 On-Screen Displa ys (Data Code) 37 Additional Functions 37 : Special Sc ene Recording Programs 39 Flexible Re.
10 • Table of contents 60 Printing Photos 60 Printing Photos 60 Print Orders External Connections __________ ________________ ___ 61 Connecting to a TV or VCR 61 Connection Diagram 62 Playback on a .
Introduction • 11 Thank you for purchasing the Canon DC320/DC310. Please r ead this manual ca ref ull y b ef ore y ou us e t he cam co rder an d re ta in i t f or fut ure ref ere nce . S ho uld yo ur camcor der fail to operate cor rectly , refer to Tr o u b l e s h o o t i n g ( 70).
12 • Introduction Getting to Know the Camcorder Supplied Accessories CA-570 Compact Power Adapter (incl. power cord) NB-2LH Battery Pack STV-250N Stereo Video Cable Y ellow • Red • White pl ugs Online pro duct registration for U.S.A. Customers only .
Introduction • 13 Names of buttons and switches other than the joystick are indicated within a “ button ” frame (for example ). Components Guide Left side view Front view Right side view Lens co.
14 • Introduction Names of buttons and switches other than the joystick are indicated within a “ button ” frame (for example ). Back view To p v i e w Bottom view Joystick ( 21) FUNC.
Introduction • 15 Screen Displays Recording movies Playing movies (during playback) Operating mode ( 21) / Disc specification ( 5) Recording pr ogram ( 37, 39) White balance ( 42) Image ef fect ( 43.
16 • Introduction Recording still ima ges Viewing still ima ges Zoom ( 31), Exposure ( 42) Recording pr ogram ( 37, 39) White balance ( 42) Image ef fect ( 43) LCD video light ( 40) Digital effe cts.
Introduction • 17 Disc operation Record, Record pause, Playback, Pl ayback pause, Fast playback, Fast reverse playback, Slow playback, Slow reverse playba ck Remaining recording time When there is n o more disc space available, “ END” will be dis pla yed and the recording will stop.
18 • Preparations Preparations This chapter desc ribes basic oper ations, such as navi gating the menus, and first time settings to help you learn more about your camcorder . Getting Started Charging the Battery Pack The camcorder can be powered with a battery pack or di rectly using the compact power adapter .
Preparations • 19 1 Disconnect the compact powe r adapter from the camco rder. 2 Unplu g the power cord f rom the power outlet and the compact power adapter .
20 • Preparations Do not leave th e viewfinder exposed to direct sunlight as it may melt (due to concentration of the light by the lens). Do not us e tripods with fasten ing screws longer than 5.
Preparations • 21 Operating Modes The camcorder’ s o perating mode is determined by the switch and the position of th e / swi tch. In this manual, indicates th at a function is available in the o perating mode shown and indicates that the function is not available.
22 • Preparations Using the Menus Many of the camcor der’ s functions can be adjusted fr om the menus that open after pressing the FUNC. button () . For details about the available menu options and settings, refer to the Menu Options Lists ( 63). Selecting a FUNC.
Preparations • 23 open directl y the setup menus scree n. • In the index screen (DVD-R W discs in VR mode), push the joystick ( ) to select the icon. 3 Select ( ) the desired menu from the left side column and pr ess . The title of the selected menu appears on top of the screen and under it the list of settings.
24 • Preparations First Time Settings Setting the Date and Time Y ou will need to set the date and time of the camcor der before you ca n start using it.
Preparations • 25 Changing the Time Zone Change the time zo ne to match your location. Th e defaul t setting is New Yo r k . [ M E N U ] [ D A T E / T I M E S E T U P ] [T .ZONE/DS T] Desired ti me zone* * T o adjust for daylight saving time, select the area name marked with a .
26 • Preparations yourself in the pic ture when recording with the self timer . NOTES About the LCD and viewfinder screen: The screens ar e produced using extr emely high-preci sion manuf acturing techniques, with more than 99 .99% of the pixels operating to specifi cation.
Preparations • 27 Retract the grip belt under the camcorder so it will not get in the way of the disc cover . 3 Insert the disc a nd press its ce nter firmly until it cl icks in place. • Insert the disc with the r ecording side facing down (single sided discs – label side facing out).
28 • Preparations • Retract the grip belt under the camcorder so it will not get in the way of the disc cover . • It may take a moment a fter sliding for the disc cove r to open. 2 Grab the edge of the dis c and gently pull it out. Be careful not to touch the re cording surface of the di sc or the pick up lens.
Video • 29 Vi d e o This chapter c overs functions rela ted to shooting and playing back movies - fr om basic recor ding and zooming to more advanced manual picture adjustments. Basic Recording Shooting Video 1 Move the / switch t o (movies). 2 T ur n the switch to ON to set the camcor der in CAMERA mode.
30 • Video • Observe the followi ng precautions while the DISC access indi cator is on or flashing. Failing to do so may resu lt in permanent data loss. - Do not subject the camcor der to vibrations or strong impacts. - Do not open the disc cover and do not remove the disc.
Video • 31 Selecting the Recording Mode Changing the r ecording mode will change the reco rding time avail able on the disc. Select XP or SP mode for better movie quality; select LP mode for lo ng er reco rdi ng ti me s. The followi ng table give s approximate recor ding times with a brand new DVD disc (on a single r ecording si de).
32 • Video NOTES • The zoom range of the advanced zoom will change dependin g on the aspect ratio of the scene ( 66) . • The advanced zoom cannot be selected if [WIDESCREEN] is set to [O F F ] .
Video • 33 again the camco rder is ready to start r ecording within approx. 1 second*, ensuring you do not miss important shooting opportunities. * The exact time required until the camcorder is re ady to sta rt re cord ing may va ry depending on the shooting conditions.
34 • Video Deleting a Scene After Recording It POINTS TO CHECK Disc type: DVD-RW Af te r re cord in g a sc ene : 1 Review the sce ne as described in the prev ious section. 2 While r eviewing the scene, select ( ) and pres s . 3 Select ( ) [YES] and press .
Video • 35 5 If the joystick guide does no t appear on screen, press to display it. 6 Push the joystick ( ) toward / to pause the playback. 7 Push the joystick ( ) toward to stop the playback and return to the scene index sc reen.
36 • Video Deleting Scenes If you are using a DVD-RW disc, you can delete those scenes that you are not intereste d in keeping. Deleting a Single Scene POINTS TO CHECK Disc type: DVD-R W • VR mode From the original index s creen, select ( , ) the scene to delete.
Video • 37 Repeatedly press to turn the on-screen displays o n/off in the following se quence: • All displays on • All displays of f 1 • All displays on • Data code 2 only • All displays of f 1 However , the marker s and the icons an d will still appear on the screen.
38 • Video NOTES • Do not set the mode switch to during the actual reco rding of a scene; the brightness of th e picture may change abruptly . • [ PORTRAIT]/[ SPORTS]/ [ BEACH]/[ SNOW] - The picture may not appear smooth during playback. • [ PORTRAIT] - The blur effect of the backgr ound increas es the more yo u zoom in ( T ).
Video • 39 Flexible Recording: Ch anging the Shutter Speed Use the automatic exposure (AE) program to use functi ons like the whit e balance or im age effects, or give prio rity to the shutter speed. Use faster shutter speeds to record subjects moving qu ickly .
40 • Video image, but the imag e quality may be lower , and the autofocus may not work well. - The image may flicker when recordi ng with fast shutter speeds. - Recording movies un der fluorescent lights: If the screen starts to flicker , select [ SHUTTER-PRIO.
Video • 41 Manual Focus Adjustment Autofocus may not work well on the following subjec ts. In such case , focus manually . • Ref lective surfaces • Subjects with low contrast or without vertical l ines • Fast moving subjects • Thr ough wet windows •N i g h t s c e n e s POINTS TO CHECK Adjust the zoo m before you start the procedur e.
42 • Video Manual Exposure Adjustment At times, backlit subjects may appear too dark (underexpo sed) or subjects under very strong lights may appear too bright or glarin g (overexposed). T o correct this, you can manually adjust the exposure. POINTS TO CHECK Mode switch: (except for the [ FI RE WO RKS ] re co rdi ng prog ra m) .
Video • 43 [ AUTO] Desired option* * When you select [ SET], do not press and continue instead with th e following procedur e. 1 Point the camcorder at a white object, zoom in until it fi lls the whole screen a nd press . When the adjustment is completed, stops flashin g and stays on.
44 • Video Digital Effects POINTS TO CHECK Mode switch: :[ B L K & W H T ] , [ S E P I A ] only . Options Default value NOTES • When you apply a fader , not only the picture but also the so und will fade in or out. When you apply an effect, the sound will be recor ded normally .
Video • 45 : Push the joystick ( ) to wa rd w hi le rec ord ing or in rec ord pause mode. : Push the joystick ( ) toward and then press to recor d the still image. Managing Scenes and the Disc Creating a Playlist Create a playlist to eas ily edit your movies.
46 • Video Switching Between Original and Playlist Scenes POINTS TO CHECK Disc type: DVD-R W • VR mode [ TO PLA YLIST]* * Appears in th e original index screen.
Video • 47 NOTES • Very short scenes (shorter than 2 seconds) cannot be divided. • The new scene will be ad ded to the playlist after the scene that was divided.
48 • Video Finalizing the Disc T o play the disc you recorded on a DVD player , a computer’ s DVD drive or other digital device, you need to finalize it first . Y o u do not need to finalize the disc to play back your r ecordings with the camcorder connected to the TV .
Video • 49 Disc Playback on External Devices After finalizing th e disc with yo ur recor dings, you can play it on DVD players compati ble with the type of disc used (DVD-R, DVD-R DL or DVD-R W). Y ou cannot play back discs on an external DVD device if the discs have not yet been finalized.
50 • Video [ DISC OPERA TIONS] [UNFINALIZ E] [YES]* Press when the confirmation screen appe ars * During the disc unfinalization a progr ess bar is displayed.
Photos • 51 Photos Refer to this chapter fo r details on shooting photo s – from capturing and playing back imag es to printing them. Basic Recording T aking Photos 1 Move the / switc h to (still images). 2 T ur n the switch to ON to set the camcor der in CAMERA mode.
52 • Photos Selecting Photo Size and Quality Still images are r ecorded on the memory ca rd u sin g J PE G c omp res si on . A s a general rule se lect a larg er image size for higher quality . Select the [ LW 1152x648] size for photos with an aspect ratio of 16:9.
Photos • 53 Erasing the Last Photo Just Recorded Y ou can erase the still image r ecorded last while r eviewing it within the time set for the [REVIEW] opti on (or immediately after reco rding it, if [REVIEW] is set to [O F F ] ) . While re viewing the image immediate ly after r ecording: 1 Push the joystick ( ) toward .
54 • Photos Push the joystick ( ) and hold it pressed down to run quickly thr ough the still imag es. 1 I f the joystick guide does not appear on screen, pres s to display it. 2 Push the joystick ( ) toward . 3 S elect ( ) [ JUMP 10 IMA GES] or [ JUMP 100 IMAGES].
Photos • 55 Magnifying Photos during Playback During playback , still images can be magnified up to 5 times. 1 Move the zoom lever toward T . • The im age is magnified by 2 times and a frame appears i ndicating the position of the magnified area. • T o further enlarge the image, m ove the zoom le ver towar d T .
56 • Photos Additional Functions Continuous Shooting and Exposure Bracketing (Drive Mode) T ake a series of pictur es of a moving subject or reco rd the same pictur e in 3 levels of e xposure in order to choose later the picture you like the best. POINTS TO CHECK Mode switch: (except for the [ FI RE WO RKS ] re co rdi ng prog ra m) .
Photos • 57 Press and hold it pressed down. Once the focus is automatically adjusted, will turn green. A series of still images will be recor ded as long as you hold the button pressed. Press . Once the focus is automatically adjusted, will turn green.
58 • Photos Histogram and Other Screen Displays When viewing stil l images you can display the hi stogram and the icons of all the functions used at the time of recording. Use the histogram as a reference to verify the c orrect exposure of the still i mage.
Photos • 59 Initializing the Memory Card Initiali ze memory cards when you use them with this camcorder for the first time, or to er ase all the stil l images on them. Options [ M E N U ] [ STILL IMG OPER.] [INITIALIZE C ARD] Select the card initializ ation method [YES]* * Press to cancel the comple te initialization while it is in pr ogress.
60 • Photos Printing P hotos Printing Photos Y ou can print images on the camcor der’ s memory car d by inserting it into the memory card slot of a printer compatible with DPO F (Digital Print Order Format). Y ou can mark in advance the still images y ou wa nt to print and set the desire d number of copies as a print order ( 60).
External Connections • 61 External Connections This chapter explai ns step-by-step how to connect your ca mcorder to an exter nal device such as a T V or VCR. Connecting to a TV or VCR Connection Diagram T ur n off all the devices when making the connection and refer also to the instruction manual of the connected device.
62 • External Connections Playback on a TV Screen This section explains how to play back the disc or still image s with this camcorder by connecting it to a TV . T o play back the disc with another DVD device refer to Disc Playback on an External Device ( 47).
Additional Information • 63 Additional Information This chapter c ontains troubleshooting advice , screen messages, handling and maintenance ti ps, and other information. Append ix: Menu Opt ions Lists Menu items not availabl e appear grayed out. For details a bout how to select an item, ref er to Using the Menus ( 22 ).
64 • Additional Information FUNC. Menu (cont.) 1 Option available only when the mode switch is set to . 2 Option available only in the original in dex screen with DVD-RW discs in VR mode. 3 Option available only in the playlist index screen with DVD-RW discs in VR mode.
Additional Information • 65 Camera Setup (Advanced Zoom, Image Stabilizer , etc.) CAMERA SETUP 1 Option available only when the recor ding program is set to or (only in the [ PROGRAM AE] reco rding progr am). 2 Option available only when the mode switch is set to .
66 • Additional Information • The image stabilizer cannot be tur ned of f when the mode switch is set to . • We r ecommend setting the image stabilizer to [ OFF] when using a tripod. [WIDESCREEN]: The camcorder uses the full width of the image sensor pr oviding high- resolution 1 6:9 recordin gs.
Additional Information • 67 Still Image Operations (Card Initializat ion, etc.) STILL IMG OPER. Display Setu p (LCD Brightness, La nguage, etc.) DISPLA Y SETUP [BRIGHTNESS]: Adjust ( ) the brightness of the L CD display with the joystick. • Changing the brightness of t he LCD display does not af fect that of the viewfinder or the recor dings.
68 • Additional Information System Setup (Volume, Bee p, etc.) SYSTEM SETUP [SPEAKER VOL.]: Adjust ( ) the volume of the playback. [BEEP]: A beep will accompany some o perations like turning on the camcorder , the self- timer countdown, etc. It also serves as a war ning beep under unusual co nditions.
Additional Information • 69 Date/Ti me Setup DA TE/TIME SE TUP [DA TE FORMA T]: Changes the date format for on-screen displays. Menu item Setting options CAM ERA PLA Y [T .ZONE/DST] List of world time zones. zzzz 25 [DA TE/TIME] – zzzz 24 [DA TE FORMA T] [Y .
70 • Additional Information Tro u bl e? If you have a pr oblem with your camcor der , refer to this section. Consult your dealer or a Canon Service Center if the pro blem persists. Power Source • The camcorder will not turn on or it turns off by itself.
Additional Information • 71 Even without a disc loaded, when closing the disc compartment cover a motor sound can be heard. - The camcorder is checking if a disc is loaded or not. This is not a malfunction. Cannot open the disc cover to remove the disc.
72 • Additional Information Viewfinder picture is blurr ed. - Adjust the viewfinder w ith the dioptric adjustment leve r ( 30). Playback/Ed iting Playback does not start.
Additional Information • 73 Cannot edit my recordings or add recordings to the disc with the DVD device. - It may not be possible to edit or add recor dings with an ex ternal DVD reco rder on a di sc re cord ed wit h th is camcorde r . Memory Card Operati on Memory car d cannot be insert ed.
74 • Additional Information CANNOT USE DIS C USE OF A RECO MMENDED DISC IS ADVISED - The disc cannot be used. W e recommend that y ou use a dis c that has been tested ( 6). CARD ERROR - A memory card error occurred. The camcorde r cannot recor d or display the image.
Additional Information • 75 • TEMPERA TURE TOO HIGH CANNOT RECORD • TEMPERA TURE TOO HIGH CANNOT REMOVE DISC - The camcorder has exc eeded its operational temperat ure. Disconnect the compact power adapter and remove the battery and let the camcorder cool down before r esuming use.
76 • Additional Information Do’s and Don’ ts Camcorder • Do not touch the pick up lens. • Do not subject the camcorder to vibrations or str ong impacts while the DISC access indica tor is on or flashing. The data may not be correctly recorded on the disc, and the recording may be permanently lost.
Additional Information • 77 precautions at the same ti me for all battery packs. • Altho ugh the battery pack’ s operating temperature range is from 0 °C to 40 °C (32 °F to 104 °F), the optimal range is from 10 °C to 30 °C (50 °F to 86 °F).
78 • Additional Information Memory Card • W e recommend s aving backups of memory car d images on your computer by using a memory card reader/writer or inse rting the memory card in yo ur computer’ s memory car d slot. Image data ma y be corrupted or lost due to memory card defects or exposure to stati c electricity .
Additional Information • 79 Storage If you do not intend to use the camcor der for a long time, stor e it in a place free of dust, in low humidity , and at temperature s not higher than 30 °C (86 °F). Cleaning Camcorder Body • Use a soft, dry cloth to clean the camcorder body .
80 • Additional Information The precise time required for water droplets to ev aporate will vary depending on the location and weather conditions. As a genera l rule, wait for 2 hours before r esu ming use of the camcor der .
Additional Information • 81 General Information System Diagram System Diagram (A vailability differs from area to area) CB-2L W Battery Charger CA-570 Compact Power Adapter SC-2000 Soft Carrying Cas.
82 • Additional Information Call or visit y our local retailer /dealer for genuine Canon vide o accessories . Y ou can also obtain genui ne accessories fo r your Canon camc or der by calling: 1-800-828-4040, Canon U.
Additional Information • 83 * Approximate times for r ecording with r epeated operations such as start/stop, zooming, and power on/off. Battery pack NB-2LH BP-2L13 BP-2L14 BP-2L24H Screen used Viewfinder LCD Viewfinder LCD Viewfinder LCD Viewfinder LCD Maximum Recording Time XP 105 min.
84 • Additional Information CBC-NB2 Car Battery Charger Use the car battery cha rger to cha rge battery packs whil e you are on the go. The car battery cable plug s into your c ar's cigarette lighter and runs of f a 12-24 V DC negative ground battery .
Additional Information • 85 Product Codes Provided Acces sories CA-570 Compact Power Adapter 8468A002AA NB-2LH Battery Pack 9612A001AA STV -250 N Stereo V ideo Cable D82-0590-002 Optional Access ori.
86 • Additional Information DC320/DC310 Specifications System Disc Recording System DVD-VIDEO (all dis c types) DVD-VR (only with D VD-RW discs) Video Compression: MPEG-2 Audio Compression: Dolby Digital 2ch T elevision System EIA standa rd (525 lines, 60 fields) NTSC color signal Compatible Media 8 cm (3 in.
Additional Information • 87 Lens Configuration 10 elements in 8 groups (1 double -sided, aspheric elemen t) AF System TTL autofocus, manual focus a vailable Minimum Focusing Distance 1 m (3.
88 • Additional Information CA-570 Compact P ower Adapter NB-2LH Batter y Pack W eight and dimensions are approxim ate. Errors and omi ssions excepted. Subject to change without notice. Power supply 100 – 240 V AC, 50/60 Hz Rated output / consumption 8.
Additional Information • 89 A Abroad, usin g the camcorder . . . . . . . . .80 AEB* - Auto exposure bracketing . . . . .56 Aspect ratio of a connected TV (TV T ype) . . . . . .68 of movies (Wi descreen) . . . . . . . . . .66 Auto slow shutter . . . .
90 • Additional Information O Onscreen display selection . . . . . . . . . . 36 Original r ecordings. . . . . . . . . . . . . . . . . 45 P P (recor ding program) . . . . . . . . . . . . . . 39 Playback Movies. . . . . . . . . . . . . . . . . . . . .
91 CANON CONSUMER DIGIT AL VIDEO EQUIPMENT LIMITED WARRANTY FOR THE UNITED ST A TES The limited warranty set forth below is give n by Canon U.S.A., Inc. (“Canon USA”) with respect to Canon Consumer Digital Video Equipment (the “Eq uipment”) purchased in th e United States.
92 CANON CONSUMER DIGIT AL VIDEO EQUIPMENT LIMITED WARRANTY The limite d warranty set for th below is given b y Canon Canad a Inc. (“Canon C anada”) with re spect to Canon Consumer Digita l Vide o Equi pment (the "Equipment ") purchased in Canad a.
PUB. DIM-857A DVD Camcorder Instruction Manual Caméscope DVD Manuel d’instruction English Français Español Videocámara DVD Manual de Instrucciones NTSC PUB. DIM-857A U.S.A. CANON U.S.A., INC. NEW JERSEY OFFICE 100 Jamesburg Road, Jamesbur g, NJ 08831 USA CANON U.
Een belangrijk punt na aankoop van elk apparaat Cannon DC 310 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Cannon DC 310 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Cannon DC 310 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Cannon DC 310 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Cannon DC 310 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Cannon DC 310 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Cannon DC 310 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Cannon DC 310 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.