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PUB. DIE-0340-000 HD Camcorder Instruction Manual Y C OP Y.
2 Introduction Important Usage Instructions WA RNING! TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE P AR TS INSIDE. REFER S ERVICING T O QUALIFIED SERVICE PERSONNEL. WA RNING! TO REDU CE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NO T EXPOSE THIS PRODUCT T O RAIN OR MOI STURE.
3 European Union (and EEA) only . These symbols indicate that this prod uct is not to be disposed of with your household waste, according to the WEEE Dire ctive (2002/96/EC), the Battery Dire ctive (2006/66/EC) and/or your national la ws implementing those Direct ives.
4 Exciting F eatures and New Functions High-Definition Video Y our camcorder’ s fu ll high-definition image sensor (Full HD CMOS) captures video at a r esolution of 1,920 x 1,0 80 pixels 2 . Videos are then r ecorded in the memory in hi gh definition, us ing A VCHD specifications 3 .
5 Smart AUT O ( 0 39) Smart AUTO automatically selects the best scene mode for the scene you want to shoot. Y ou get spect acular recor dings every time with out worryin g about settings. Video Snapshot ( 0 64) Shoot or capture short scenes and arrange them into a video clip set to your favo rite backgroun d music.
6 Enjoying your Recordings on Other Devices Eye-Fi SD AVCHD MPEG-2 SD-Video Connect the ca mcorder to an HDTV ( 0 120) Connect the camcorder to the optional DW-100 DVD Burner ( 0 126, 130) AVCHD d iscs 4 Photo DVDs Play video direc tly from your recorded memory card AVCHD-compatible HDTVs and digital recorders with an SD memory card slot 5 .
7 C OP Y.
8 Table of contents Introduction 4 Exciting Featur es and New Functions 12 About this Manual 14 Getting to K now the Camcorder 14 Supplied Accessories and CD-ROMs 16 Names of Parts Prepara.
Table of contents 9 Dual Shot Mode 38 Basic Recording 38 Shooting Video and T aking Photos in Dual Shot Mode 39 About the Smart AUTO mode 42 Zooming 43 Quick Start Function V ideo 45 Basic.
10 Table of contents 80 Using the Mini Advanced Shoe 80 Using an External Microphone 82 Using a Zoom Remote Contr oller 83 Selecting the Playback Star ting Point 85 Playing Bac k Scenes Set to Bac.
Table of contents 11 External Connections 116 T erminals on the Camcorder 117 Connection Diagrams 120 Playback on a TV Scr een 121 Saving and Sharing Y our Recordings 121 f Copying Recor dings.
12 Introduction About this Manual Thank you for purchasing the Canon LEGRIA HF M31 / LEGRIA HF M36 / LEGRIA HF M300 / LEGRIA HF M306. P lease read this manual carefu lly befor e you use the cam corder and retain i t for future refer - ence. Should your camco rder fa il to operate corr ectly , refer to Tr o u b l e - shooting ( 0 163).
Introduc tion 13 Self Timer • n appears. • Repeat, selecting [ B Off], to turn off the self timer . mode: In record pause mode, press g . The camcorder starts recording after a 10-second countdown*. The countdown appears on the screen. mode: Press j , first halfway to activate the autofocus and then fully .
14 Introduction Getting to Know the Camcorder Supplied Accessories and CD-ROMs The following ac cessories are supplied with the camcor der: X CA-570 Compact Power Adapter (incl. power co rd) BP-808 Batter y Pack W X WL-D89 Wireless Controller (incl.
Introduc tion 15 The following CD-ROMs and softwar e are supplied with the camcorder: • PIXELA Application - Disc 1 CD- ROM* and ‘PIXELA Applications’ Installation Guide - ImageMixer 3 SE T ransfer Utiliti es – Software for saving and transferring movies and music files you can use as background music.
16 Introduction Names of Parts 1 DISP . (onscreen display) button ( 0 89)/ BA TT . INFO button ( 0 162) 2 2 (camera/play) button ( 0 27) 3 Speaker ( 0 47) 4 Memory card slot cover 5 Memory card sl.
Introduc tion 17 A l Mini advanced shoe ( 0 80) S q Mode switch ( 0 27) S a PHOTO button ( 0 38, 100) S s Zoom lever ( 0 42) S d VIDEO SNAP (video snapshot) button ( 0 64) S f POWER button S g ON/.
18 Introduction Wireless Controll er WL-D89 D s Serial number D d T ripod s ocket ( 0 182) 1 ST ART/STOP butto n ( 0 38, 54) 2 b (index selection) button ( 0 48) Press and hold for mor e than 2 seconds to switch betwee n shooting and playback mode.
Preparations 19 Preparations This chapter desc ribes basic op erations, such as using the touch panel, navigati ng the menus, and firs t time settings to help you learn more about your camcorder . Getting Started Charging the Battery P ack The camcorder can be power ed with a battery pack or directly using the compact power adapter .
20 Preparations 5 C harging will start when the camcorder is turned off. • If the camcorder was on, the green ON/OFF (CHG) indicator will go out when you turn off the camcorder . After a moment, the ON/OFF (CHG) indicator will star t flashi ng in red (battery pack charging).
Preparations 21 • T o prevent equipment br eakdowns an d excessive heating, do no t con- nect the supplied compact power adapter to voltage converters for overseas travels or special power so ur ces such as those on aircraft and ships, DC-AC inverters, etc.
22 Preparations Preparing the Accessories Wireless Controll er First, insert the supplied CR2025 lithium button battery into the wire- less contr oller . 1 Press the tab in the direction of the arrow and pull out the battery holder . 2 Place the lithium button battery with the + side facing up.
Preparations 23 Grip Belt and Str aps Fasten the grip belt. Adjust the grip belt so that you can reach the zoom lever with your index finger , and the g button with your thumb. To remove the gr ip belt 1 Lift the padded handgrip's flap and detach the strap from the V elcro pad.
24 Preparations To attach an optional wrist strap Pass the attaching end of the wrist strap through the r ear b racket on the camcorder , thread the wrist strap through the loop and fasten. Y ou can also attach the wrist strap to the strap mount on the grip belt to use both for extra convenience a nd protec tion.
Preparations 25 NOTES • About the LCD scree n: The screen is produced using extremely high-pre- cision manufacturing tech niques, with more than 99.99% of the pixels operating to specification. Less than 0.01% of the pixels may occasion- ally misfire or appear as black, red, blue or gr een dots.
26 Preparations Basic Operation of the Camcorder Using the T ouch Screen The control buttons and me nu items that appea r on the touch screen change dynamicall y depending on the operatin g mode and the task you are performing. With the intuitive touch sc ree n interface you have all the contr ols at your fingertips .
Preparations 27 • For details about how to take care of the touch screen, r efer to Handling Precautions ( 0 181), Cleaning ( 0 186). Operating Modes Recording When recording video or photos, the cam corder’ s ope rating mode is determined by the position of the mode switch and the onscr een con- trol buttons.
28 Preparations NOTES • f When switching to a playback mode, the me mory selected for playback will be the same currently used for recor ding. • Y ou can also press and hold B on the wireless controller for more than 2 seconds to switch between recording and playback mode.
Preparations 29 In and mode, touch [Edit] to display a similar panel contain- ing the various o perations that are av ailable after selecting on e or mor e scenes or photo s (for example, dele ting, addin g scenes to the playlist, protecting photos, etc.
30 Preparations NOTES • A small font size is used in menu screens so you can see the options currently selected. Y ou can enla rge the font size by setting 6 8 [Font Size] to [ A Large] but only the icons of the currently selected options will appear on the screen.
Preparations 31 First Time Settings Setting the Date and Time Y ou will need to set the date and time of the camcor der before you can start using it. The [Date/ Time] screen will appear automati cally when the cam - corder’ s clock is not set. When the [Date/T ime] screen appears, the year will be sele cted.
32 Preparations Changing the Language The default language of the camcorder is English. Y ou can set it to one of 26 other languages. * Only when performing th e proced ure in a recor ding mode. NOTES • Some control buttons, su ch as [ZOOM], [FUNC.
Preparations 33 Using a Memor y Card Memor y Cards Compatible for Use with the Camcorder Y ou can use comm ercially available SDHC (SD high c apacity) memory cards and SD memory c a rds with this camcor der . How- ever , depe nding on the memo ry card , you may not be able to r ecord movies.
34 Preparations Inserting and Removing a Memor y Card Make sure to initialize ( 0 36) all memory car ds be fore using them with this camcorder . 1 T urn off the camcorder . Make sure the ON/OFF (CHG) indi cator is off. 2 O pen the memory card slot cover .
Preparations 35 POINTS TO CHECK • Be sure you understand the i nformation provided in Eye-Fi Cards ( 0 33) before using an Eye-Fi card. * When selecting the memory , you can c heck the ap proximate availabl e recording time/number of photo s, based on curr ently used settin gs.
36 Preparations NOTES • Any of the following ac tions will deactivate the relay recording function: - T urning off the camcor der . - Opening the memory card slot cover . - Changing the position of the mode switch. - Changing the camcorder's operating mode.
Preparations 37 * T o uch this opt ion if you want to physic ally erase al l the data r ather tha n just clear the file all ocation table of the memory . ** If you sel ected the [ Complete Initia lization] op tion, you can touch [Can cel] 8 [O K] to cancel the in itializat ion while it is in p rogress.
38 Dual Shot Mode Dual Shot Mode This chapter cove rs how to easily record video and photos in the all-automatic Dual S hot mode, and how to use basic sh oot- ing functions like zoom and Quic k Start. T o enjoy full ac cess to menus and mor e advanced functi ons, refer to the relevant chapters for vi deo ( 0 54) and photos ( 0 100).
Dual Shot Mode 39 When you have finished recording 1 Mak e sure that the ACCESS indic ator is off. 2 T urn off the camcorder . 3 Close the LCD panel. About Dual Shot • Only the following function s are available in mode. - Zoom ( 0 42). -Q u i c k S t a r t ( 0 43).
40 Dual Shot Mode IMPORT ANT • Observe the following precautions while the ACCESS indicator is on or flashing. Failing to do so may result in permanent data loss or damage to the memory . - Do not open the memory card slot cover . - Do not disconnect the power source or turn off the camcorder .
Dual Shot Mode 41 • Be sure to save your recor dings regularly ( 0 121), especially after making important recor d ings. Canon shall not be liable for any loss or corruption of data. • When recor ding photos on an Eye-Fi card, photos will be uploaded automatically if you are within the ra nge of a configured network.
42 Dual Shot Mode Zooming There a re thr ee ways you can zoom in and out: using the zo om lever on the camcorder , using the zoom buttons on the wireless controller or using the zoom controls on the touch scr een. In addition to th e 15x optical zoom *, in mode, you can tur n on the 300x digital zoom with the 7 8 [Digital Zoom] setting.
Dual Shot Mode 43 2 T ouch the zoom controls to operate the zoom. T ouch anywher e within the Q area to zoom out or anywhere within the P area to zoom in. T ouch closer to the center for a slow zoom ([Speed 1]); touch clos er to the e / d icons for faster zooms ([Speed 3]).
44 Dual Shot Mode 2 When you wish to resume recording, open the LCD panel. The ON/OFF (CHG) indicat or turns b ack green and the camcorder is ready to recor d. IMPORT ANT • Do not disconnect the power source during standby mode (while the ON/OFF (CHG) indicator is lit in orange).
Video 45 Video This chapter co vers functions re lated to movies, including play- back, advanced shooting, adv anced functions and playlist and scene operati ons. For details a bout basic video sh ooting, refer to Dual Shot Mode ( 0 38). Basic Playback Playing Back the Video 1P r e s s S .
46 Video 4 T ouch the desired scene to play it back. • Playback will start from the scene selected and contin ue un til the end of the last scene in the index screen.
Video 47 During playback pause: A St op the playback. B Jump to the beginning of the scene. Double-tap to jump to the previous scene. C Pa use the playback. D D rag your finger left and right along the volume bar to adjust the volume. E T o uch anywhere else to hi de t he playback controls.
48 Video IMPORT ANT • Observe the following precautions while the ACCESS indicator is on or flashing. Failing to do so may result in permanent data loss. - Do not open the memory card slot cover . - Do not disconnect the power source or turn off the camcorder .
Video 49 Options NOTES • Fast/slow playback modes are not available for scenes converted to standard definition. Scenes in the [SD Scenes] index screens can only be played back at normal spee d.
50 Video 3D Flip View 3D Flip Vi ew is a fun way to display yo ur video r ecordings (original scenes) in a 3D layout, or ganized by recording date. In any index screen, touch [ b ] 8 [3D Flip View] . During single photo view , touch the screen once to display the controls then touch [ Q ] to open the [Photos] index screen.
Video 51 Narrowing Down the Scenes Shown in the Index Screen From the [Orig inal] index scr e en, you can narr ow down the scenes shown, leaving only scen es that were recor ded on a specific date or only those scenes in which peo ple's faces were detected.
52 Video 2 O pen the calendar screen. • Dates that contain scenes (that i s, movie s were r ecorded on that date) appear in black against a silver background. Dates without recordings appear grayed out. •T o u c h [ y ] or [ A ] to jump to the previous/next calendar month that contains recordings.
Video 53 • T o select all the scenes at once : T ouch [Select All] instead of touching individual scenes. (Rem ove in advance any checkmarks from scenes you may have selected individually .) 4 Delete the scenes. * T ouch [Stop] to interr upt the operat ion while it is in pro gress .
54 Video Advanced Functions Shooting Video in y Manual Mode When the mode switch is set to y (Manual mode), you can enjoy full access to the menus and manually adjust the exposur e, focus, white balance and many mor e of the camcorder's setti ngs to your pr efer- ence.
Video 55 NOTES • The zoom, Quick Start function, po wer s aving modes, etc. operate the same way in mode as in mode. For deta ils, refer to Dual Shot Mode ( 0 38). Selecting the Video Quality (Recording Mode) Th e c am c ord er off er s 5 rec o rdin g mo de s.
56 Video Special Scene Recording Programs Recording in a very bright ski resort or capturing the full colors of a sunset or a fi reworks display become s as easy as s electing a S pecial Scene recording program. Options ( Default value) Approximate recording times Default value 1 Recorded in 1,920 x 1,080 r esolution.
Video 57 [ G Sports] T o recor d sports sc enes such as tennis or golf. [ q Night Scene] T o recor d nightscap es with lower noise. [ I Snow] T o recor d in bright ski r esorts without the subject bein g underexposed. [ J Beach] T o record on a su nny beach without the subject bein g underexposed.
58 Video NOTES •[ F Portrait]/[ G Sports]/[ I Snow]/[ J Beach]: Th e picture may not appear smooth during playback. •[ F Portrait]: The blur effect of the bac kground increases the mor e you zoom in ( P ). •[ I Snow]/[ J Beach]: The subject may become overexposed on cloudy days or in shaded places .
Video 59 - p will appear on the screen when the camcord er's temperature becomes too high. If this happens, tur n off the camcorder , take it out of the waterproof case and keep it in a cool place until the temperature goes down. If the camcorder becomes too hot, it will tur n off automatically .
60 Video To change the fram e rate Advanced Image Stabilization The image stabil izer reduces camcor der blur (blur due to the cam- corder moving) so you can get nice , stable shots. S elect the image s ta- bilization mode according to the shooting conditions.
Video 61 NOTES • If the degree of camcorder shake is too high, the image stabilizer may not be ab le to fully compen sate. • Power ed IS is not available in mode. • For surveying and foll owing shots, when you p an the camcorder from side to side or tilt it up and down, we recommend setting the IS mode to [ P Dynamic] or [ Q Standard].
62 Video 1 Activate the pre-recor ding function. • d appears. • Repeat, selecting [ B Off], to tur n off pre-r ecording. 2 Press g . The scene recorded in the memory will start 3 seconds before g was pressed. NOTES • While pre-r ecording is activated, the camcorder will not emit any notifi- cation sounds.
Video 63 By default, face detection is activa ted. If the function was turn ed off, per- form the following pro cedure to turn it on. T o select the main s ubject If there is mor e than one person in the picture, the camcor der will auto- matically select one person it determ ines is the ma in subject.
64 Video T ouch & T rack Wh en rec ord i ng pe op le , f a ce de te ct io n ( 0 62) will track the main sub- ject and keep i t always in focus.
Video 65 1P r e s s z . • A blue border appears on the screen. • Press z again to return to normal video recording mode. 2P r e s s g . • By default, the camcorder recor ds for about 4 seconds (the blue frame serves as a visual progress bar) and then automatically returns to record pause mode.
66 Video To fade in/out Press g in recor d pause mode ( M ) to start recording with a fade in. Pr ess g while recor ding ( N ) to fade out and pause the reco rding. Options ( Default value) NOTES • When you apply a fader , not only the pictur e b ut also th e sound wi ll fade in or out.
Video 67 Options ( Default value) NOTES •[ B Shutter -Pri. AE]: - On screen only the denomi nator is displayed – [ B 250] indicates a shutter speed of 1/250 sec ond, etc.
68 Video Shutter Speed and Ap erture V alue Guidelines X With slower shutter speed you can add a nice motion blur and sense of movement. With faster shutter speeds you can “freeze th e action” for powerful images of moving subjects. W X With small aperture values only the subject is in focus and the background is softly blurred.
Video 69 Manual Exposure Adjustment At times, backlit subjects may appe ar too dark (underexposed) or sub- jects under very str ong lights may appear too bright or gl aring (overex- posed).
70 Video NOTES • If the recording pr ogram is change d during exposure lock, the cam- corder will return to automatic exposur e. • When shooting subj ects with a strong light source behind them, the camcorder automatically corrects for th e backlight.
Video 71 POINTS TO CHECK • Adjust the zoom before you start the procedure. 1 Open the manual foc us screen. 2 T ouch a subject that app ears inside the X frame. • The T ouch AF mark ( P ) will fl ash and the focusing distan ce will be adjusted automatically .
72 Video White Balance The white balance f unction helps yo u to accurately reproduce colors under differ ent lighting conditions so that white objects will always look truly white in your recor dings. POINTS TO CHECK • Select a record ing program other th an the Special Scene r e cording pr o - grams.
Video 73 NOTES • When you select the custom white balance: -S e t 7 8 [Digital Zoom] to [ B Off]. - Reset the white balance when you ch ange locations or the lighting or other conditio ns change. - Depending on the light source, g may keep flashing.
74 Video Options ( Default value) Mini Video Light Y ou can turn on the mini video light to shoot video or take photos in dark places. POINTS TO CHECK • Select a recor ding p rogram other than [ r Underwater] or [ s Surface]. • Y appears on the screen.
Video 75 NOTES • We r ecommend not using the mini vi deo light while the optional Wi de- converter or T ele-converter is att ached; its shadow can appear on the screen.
76 Video Self Timer • n appears. • Repeat, selecting [ B Off], to tur n off the self timer . mode: In record pause mode, pr ess g . The camcorder starts recor ding af ter a 10-s econd countdown*. The countdown appears on the screen. mode: Press j , first halfway to activate the autofocus and then fully .
Video 77 Audio Recording Level Y ou can adjust the audio recording level of the built-in or an e xternal microphone. Y ou can dis play the audio lev el indicator w hile recording. POINTS TO CHECK • Select a recording pr ogram othe r than [ r Underwate r] or [ s Surface].
78 Video To display the a udio level indic ator Usually , the audio level indicator will be di splayed only after ac tivating the manual adjustment o f the audio rec ordin g level. Y ou can choo se to display it also when the audio level is adjusted auto matically .
Video 79 * Only when perfo rming the procedure in mode . • J appears. To adjust the volume during playback In mode, and in mode duri ng slideshow playback, adjust the headphones vo lume the same way yo u adjust the speaker’ s vol- ume ( 0 47).
80 Video Using the Mini Advanced Shoe Using the mini advanced shoe, you ca n attach to the camcor der a range of optional ac cessories to ex pand its functionality . For details about optional acc essories available for use with your camcorder , refer to Accessories ( 0 188).
Video 81 Using the SM-V1 Surround Mi cropho ne or DM-100 Directional Stereo Microphone Using the SM-V1 you can add a sense of depth and presence to your recor dings with 5.1ch surround sound. Using the DM-100 you can accurately record audio coming di rectly from the direction you are recor ding.
82 Video • Playing back recordin gs made with the optional SM-V 1 Surround Micro- phone: Y ou can enjoy 5.1ch surround sound playback on HDTVs com- patible with 5.1ch surr ound sound connected to the camcorder using an HDMI cable. Audio ou tput from the A V OUT/ X terminal (inclu ding headphone output) will be converted to 2ch stereo.
Video 83 NOTES • In mode, the only available func tions are tur ning the power on/off, starting/stopping a recording, and zoom. Selecting the Playback Starting Point If you have a very long sc ene, you may want to start playing back the scene from a certain poi nt.
84 Video To change the interva l between frames T o display changes in the scene’ s main s ubject • The timeline ruler wi ll show frames taken fr om the scene every time the main subject detected by the camcorder changed.
Video 85 Playing Back Scenes Set to Background Music Y ou can play back video snapshot sc enes, scenes in the playlis t and photo slideshows set to ba ckground music (instead of the original sound). Y ou can use o ne of the supplied musi c tracks or connec t an external audio player* to use y o ur favorite songs as background music.
86 Video 3 Back in the index screen, touch a scene to start the pl ayback set to the selected music track. In mode, touch a photo to go to single photo view and continue with the slideshow procedure ( 0 108). To delete a music track In the music track sel ection scre en, touch [ Z ] or [ O ] to select th e track you want to delete.
Video 87 2 Activa te the external audio input. 3 Connect the exter nal player to the camcorder's MIC terminal. 4 Adjust the audio input as necessary . • Start the music playback on the exte rnal player and adjust its volume according to the onscreen indications.
88 Video NOTES • Y ou can also add to th e playlist just the vide o snaps hot scenes you want to watch and arrange their playback order . • Initializing a memory card will permanently erase any music files you may have transferred to the card.
Video 89 Onscreen Displays and Data Code Y ou can turn most onscreen di splays on or of f. Repeatedly press h to turn the onscreen displays on/off in the following sequence: , mode: • All displa.
90 Video Playlist and Scene Operations Editing the Playlist: Adding, Deleting, Moving and Playing Back Create a playlist to play back onl y the scenes you prefer and in the order of y our choice. Y ou can play back the scenes in the pla ylist using your favorite so ng as background music ( 0 85).
Video 91 • f Y ou can copy scenes from the built-in memory to the mem- ory card ( 0 121) to i nclude in the memory card’ s playlist also scenes that were originally recor d ed in the bu ilt-in memory . Deleting Scenes from the Playlist Deleting scenes from the playlist will not affect your or iginal r ecordings.
92 Video Capturing Photos and Video Snapshot Scenes fro m a Movie Y ou can captur e video sn apshot scenes, single photo s or a series of continuous photos fr om a pre viously rec orded scene .
Video 93 NOTES • A video snapshot scene can be captu red only during playback; it c an- not be captured during pl ayback pause mod e. • f The captured video snapshot s cene is saved to the same memory that contains the source scene. • Video snapshot scenes cannot be ca ptured from any of the following types of scenes.
94 Video To capture the photos 1 P lay back the scene fr om which you want to capture the photo. 2 P ause the playback at the point you want to capture. 3 Press j fully . T o capture a photo sequence, hold j pressed down. The scene will be played back by frames an d each frame captured as a separate photo.
Video 95 2 Selec t the scene you want to divide and touch it to start p laying it back. 3 Pause the playback at the point where you want to divide the scene. 4 Ope n the scene division screen. 5 Bring the sc ene to a precise point, if necessary . • During playback pause: T ouch [ A ] to play back the scene.
96 Photos Photos Refer to this chapter for detail s on taking photos (advanced shooting functi ons), viewing photo s and printing th em. For details about basic phot o shooting, refer to Dual Shot Mode ( 0 38). Basic Playback Viewing Photos 1 Press S .
Photos 97 4 T ouch the photo you wish to view . • The photo is displayed in single photo view. • Drag your finger left/right to br owse thr ough the photos one by one. To return to the i ndex screen from si ngle photo view 1 T ouch the screen to disp lay the playback controls.
98 Photos IMPORT ANT • Observe the following precautions wh ile the ACCESS indicator is on or flashing. Failing to do so may result in permanent data loss. - Do not open the memory card slot cover . - Do not disconnect the power source or turn off the camcorder .
Photos 99 3 T ouch on the individual ph otos you want to dele te. • A checkmark O will appear on photos selected. T ouch a selected photo again to remo ve the checkmark. • T o select all the photos at once: T o uch [Select All] instead of touching individual photos.
100 Photos Additional Functions T aking Photos in y Manu al Mode 1 S et the mode switch to y . 2 T urn on the camcorder . • f By default, photo s are recorded in the built-in memory . Y ou can select the memory that will be used to record photos ( 0 34).
Photos 101 NOTES • If the subject is not suitable for autofocus, h turn s yellow . Adjust the focus manually ( 0 70). • When the subject is too bri ght, [Overe xp.] will flash on the scr een. In such case, use the option al FS-H37U ND filter .
102 Photos Options Lar g e capacity me mory car ds, like those usua lly used for video recor d- ing, can contain a very large numbe r of photos. As a r eference, the number of photos that can be reco rded on a 1 GB memory car d is given in the foll owing table.
Photos 103 Flash Y ou can use the flash to ta ke photos in dark places. POINTS TO CHECK • Select a recording pr og ram other than [ M Fireworks], [ r Underwater] or [ s Surface]. 1 Select the flash mode. • The icon of the selected flash mode appears.
104 Photos appears when you tur n on th e video flash l ight ( n ON). For details about using the vi deo flash light, refe r to the instruction manual of the VFL-2. NOTES • The flash will not fir e in the following cases: - When the flash mode is set to [ U Automatic] or [ V Red-Eye Auto] and you manually adjust the exposure.
Photos 105 POINTS TO CHECK • Select a recording pr ogram othe r than [ M Fireworks]. Options ( Default value) Continuous Shooting/Hi-Spe ed Continuous Shooting 1P r e s s j halfway to activat e the autofocus. 2P r e s s j fully and hold it pressed down.
106 Photos T aking Photos while Recording Movies (Simultaneous Recording) Y ou can r ecord photos even whi le the camcorder is set to mode. Moreover , you can captur e the photo at the same time you are r ecord- ing video. Photos r ecorded with simultaneous r ecording will have the same aspect ratio o f movies (16:9).
Photos 107 • f Photos will be recorded on th e me mory selected for r ecord- ing photos. • Photos cannot be recorded simultaneo u sly while the digital zoom or a digital effect is activated. • In mode, when the IS mode is set to [ P Dynamic], if you zoom in to full telep hoto you can record video using a zoom ratio larger than 15x.
108 Photos Slideshow Y ou can play a slidesho w of all the photos and even set it to mu sic. 1 O pen the [Photos] index screen. 2 Select the background music to use when playing back the photo slideshow ( 0 85).
Photos 109 1 Move the zoom lever toward P . • The photo is magnified by 2 times and a frame app ears indicatin g the posi tion of the magnified area. • T o further enlarge the photo, move the zoom lever toward P . T o reduce the magnification times, move it toward Q .
110 Photos * In mode the histogram will be dis- played whil e a photo i s reviewed immedi- ately after ha ving taken the ph oto. T ouch the screen to display the playback controls. The histogram and Exif information panel are displayed as well. Press h to hide the histo gram and Exif information panel.
Photos 111 2T o u c h [ a ] to open the photo selection screen. 3 T ouch on the individual ph otos you want to protect. • A checkmark O will appear on photos selected. T ouch a selected photo again to remo ve the checkmark. • T o select all the photos at once: T o uch [Select All] instead of touching individual photos.
112 Photos Printing Photos Printing Photos (Direct Print) The camcor der can be connected to any PictBridge- compatible printer . Y ou can mark in advance th e photos you want to print and set the desired number of copi es as a print order ( 0 114).
Photos 113 • Refer also to the prin ter’ s instruction manua l. • If you have no intention to use the optional DW-100 DVD Burne r , you can set 8 8 [USB Connection T ype] to [ N Comp uter/Printer] so the device type selection screen does not appear every time you con- nect the camcorder to a printer .
114 Photos Print errors If an error occurs while printi ng, an error message (for exam ple, [No paper]) will appear on the camcorder’ s scree n. Solve the probl em refer- ring to the err or message list ( 0 178) and to the printer's instruction manual.
Photos 115 • T o cancel the print order , set the number of copies to 0. 4 Drag your finger left/right to se l ect another photo to mark with a print order or touch [ a ]. Setting Print Orders fr om the Index Screen 1 Open the [Photos ] index screen.
116 External Connections External Connections This chapter explains how to conne ct your camcor der to an external device such as a TV , VCR, or computer . T erminals on the Camcorder * When connecting a cabl e to the camcor der , make sur e to align the triangle marks on the cable's con nector and on the c amcorder' s terminal.
External Connections 117 Connection Diagrams In the followin g connection diagrams , the left side sh ows the terminals on the camcorde r and the right side shows (for r eference o nly) an example of terminals on a connected devi ce.
118 External Connections Connection B Component Video T ype: Analog Quality: High Definition Output only Connect to a high-defi nition TV (HDTV) with component video input term inals.
External Connections 119 NOTES • 7 T o be able to write back sce nes and to transfer music files from the computer to the camcord er , power the camcorder using the compact power adapter and only then connect it to the computer using the supplied USB cable.
120 External Connections Playback on a TV Screen Connect the camcor der to a TV to enjoy your r ecordings with family and friends. Playback on an HD TV using one of the high-definition con- nections will ensure the best playback quality . 1 T urn off the camcorder and the TV .
External Connections 121 Saving and Sharing Y our Recordings f Copying Recordings to a Memor y Card Y ou can copy your recordings only one-way: from the built-in mem ory to the memory car d. Scenes and photos will be copied fr om the index screen y ou selected to the corr esponding index screen on the memory card.
122 External Connections Copying a Single Ph oto 1 In single photo v iew , select the photo you want to copy . Check that you are viewing photos r eco rded in the built-in memory . ( f appears next to the photo number .) 2 T ouch the screen to display the playback controls.
External Connections 123 IMPORT ANT • Observe the following precautions while the ACCESS indicator is on or flashing. Failing to do so may result in permanent data loss. - Do not open the memory card slot cover . - Do not disconnect the power source or turn off the camcorder .
124 External Connections Using the software See ‘ImageMixer 3 SE Softwa re Guide’ (PDF file on the T ransfer Uti li- ties CD-ROM ). Saving Photos With the supplied software Photo Applications you can save photos to your computer , and easily or ganize and edit them.
External Connections 125 IMPORT ANT • When the camcorder is conn ected to a computer: - Do not open the memory card slot cover and do not remove the memory card. - 7 Do not access, change or delete any of the camcorder’ s folders or files directly fr om the computer as this may result in permanent data loss.
126 External Connections • If you connect the camcorder to th e computer while it is set to mode, the process of creating scene th umbnails will st art automatically .
External Connections 127 3 7 For original recor dings on ly: Choose whether to add to the disc all the scenes or only scenes that have not been previously added to a disc. When you create the disc fr om the [Pla ylist] index screen (including the playlist of video snapsh ot scenes), the disc wi ll contain the entire playlist.
128 External Connections • When the last disc is finalized, [T ask completed] will be displayed. T ake out the disc and close the disc tray . When the data requir es multiple di scs After a disc is finali zed, it will be ejected automatically and a me ssage will appear .
External Connections 129 Playing Back A VCHD Discs Using the DW-100 DVD Burner Y ou can use the optional DW-100 DV D Burner and the camcorder also to play back high-definition (A VCHD) discs on a TV . This is very conve- nient, for example to play ba ck your discs even in a location wher e an A VCHD-compatible DVD player is not availabl e.
130 External Connections 6 Select the scene you want to p lay back and touch it to start playing it back. IMPORT ANT • While the camcorder is connected to the DVD Burner , do not open the memory card slot cover and do not remove the memory car d .
External Connections 131 Converting Scenes into Standard Definition 1 Powe r the camcorder using the compact power adapter . 2 Make sure there is a memory card in the camcorder with sufficient available space. 3 Ope n the [Original], [Playlist] or [V ideo Snapshot] → [Original] / [Playlist] index screen.
132 External Connections T o select the bit rate Using a higher bit rate will result in better video quality for the con- verted scenes. NOTES • When converting scene s in the [P laylist] or [Vi.
External Connections 133 4 Click [D isc writing] and continue the operation on the computer following the software's indications. See also ‘ImageMixer 3 SE Softwa re Guide’ (PDF file on the Tr a n s f e r Utilities CD-RO M).
134 External Connections To play back stand ard-definition DVDs Standard-d efinition DVDs ar e created using DVD-V ideo specifications. Play back these D VDs using standa rd DVD players.
External Connections 135 To play back Photo DVDs Photo DVDs ar e crea ted using DVD-Vide o specificatio ns. Play back these DVDs us ing standard DVD player s. If you com puter has a DVD drive, you can play back the slideshow as a DVD and you ca n also access individual photos as JPG files.
136 External Connections 2 T urn on the camcorder and set it to mode. Ve r i f y t h a t 6 8 [A V/Head phones] is set to [ H AV ] . 3 C amcorder: Locate the scene you wish to copy and pause the playback shortly just before the desired scene. 4 Camcorder: Resume playback.
External Connections 137 Converting Scenes into Standard Definition 1 Powe r the camcorder using the compact power adapter . 2 Make sure there is a memory card in the camcorder with sufficient available space. 3 Ope n the [Original], [Playlist] or [V ideo Snapshot] → [Original] / [Playlist] index screen.
138 External Connections 7 When the conversion is completed, a con firmation screen will appear . Connect the camcorder to the computer at this point ( 0 139) to continue uploading the conv erted videos to the Web or touch [End Wit hout Connecting] to conn ect to the computer later .
External Connections 139 • When converting scenes in the [Playlist]: - All the scenes are merged into one converted scene. - If the converted scene is too large, it will be split into smaller 10- minute long scenes.
140 External Connections IMPORT ANT • While the camcorder is connected to the computer , do not open the memory card slot cover and do not remove the memory car d . • Observe the following precautions while the ACCESS indicator is on or flashing.
External Connections 141 IMPORT ANT Using an Eye-F i Card • This product is not guaranteed to support Eye-Fi card functions (in clud- ing wireless transfer). In case of an issue with an Eye-Fi card, please check with the card manufact urer . Also note that an approval is requir ed to use Eye-Fi cards in many countr ies or regions.
142 Additional Information Additional Information This chapter contains tr oubleshooting advice, scr e en mes- sages, handling and maintenanc e tips, and other info rmation. Appendix: Menu Options Lists Menu items not availa ble appear gray ed out.
Additional Information 143 [ S Flash] [ U Automatic] , [ V Red-Eye Auto], [ S Flash On], [ W Flash Off] – z 103 [ X Fo cu s] [ 2 ] (manual focus): T oggle on ( x ) or off ( w ) , T ouch AF frame.
144 Additional Information Setup Menus [Edit] Panel - Mode 1 : Original scenes s : Playlist scenes (including the play list only of video snapshot scenes) Z : Original video snapshot scenes u : SD.
Additional Information 145 [Edit] Panel - Mode Control Button Index Screen Single Photo View 0 f [Copy ( P U g )] [Selected Photos], [All Photos] z 122 [Delete] z 98 [Protect] z 110 [Print Orders].
146 Additional Information Setup Menus 7 / 8 Camera Setup * Option avail able only when th e optional SM-V1 Su rround Microph one is attach ed to the ca mcorder after having up dated th e camcorder’ s firmware using the mem- ory card sup plied with the SM- V1.
Additional Information 147 [Digital Zoom]: Determines the operation of th e digita l zoom. The color of the indicator indi- cates the zoom. • When activated, the cam- corder will swit ch automatically to digital zoom when you zoom in beyond the optical zoom range.
148 Additional Information • Using focus assistance will not affect the recordings. It will be cancelled automatically after 4 seconds or when you start recording. [Auto Slow Shutter]: The camcor der automatically uses slow shutter speeds to obtain brighter recordings in places with insu fficient lighting.
Additional Information 149 [Onscreen Markers]: Y ou can display a grid or a horizontal line at the cen- ter of the screen. Use the markers as a refer ence to make sure your sub- ject is framed correctly (vertically and/or horizontally). • Using the onscreen markers wi ll not af fect the recordings.
150 Additional Information [Frame Rate]: Selects the frame rate to be used when recording. [ D PF25]: 25 frames per sec ond, progr essive. Using this frame ra te will give your recordings a cinematic look. When combin ed with the [ D Cine Mo d e] re co rd i ng p ro gr am ( 0 59), the cinematic look will be enhanced.
Additional Information 151 [Memory Info]: Displays a screen wher e you can verify how much of the built-in memory ( f only) or the memory card is currently in use ( l total recording time and k total number of ph otos) and how much space remains available for recording.
152 Additional Information • The photo number indicat es the name and location of the file on the memory card. For example, the file name of a photo numbered 101- 0107 is “IMG_ 0107 .
Additional Information 153 • When the TV type is set to [ F Normal TV], during the playback of video originally recorded with an asp ect ratio of 16:9, the picture will not be displayed fu llscreen .
154 Additional Information [Power Saving Mode] [Auto Power Off]: [ A On] , [ B Off] zzzz – [Quick Star t (Standby)]: [ B Off], [ f 10 min] , [ g 20 min], [ h 30 min] f [Initialize f / g ] [ P Built-in Mem.
Additional Information 155 1 Option not avai lable when the camcor der is connec ted to an HDTV using an HDMI cable. 2 Option availab le only when using an Eye -Fi card.
156 Additional Information [Quick Start (Standby)]: Se lect whether to activate the Quick Start function ( 0 43) when you close the LCD panel in a recor d ing mode and the length of time after wh ich the camcorder will end the sta ndby mode and shut off automatically .
Additional Information 157 [Distance Units]: Selects the units to us e for the focusing distance display during manual focus. [Demo Mode]: The demonstration mode displays the camcorder's main features.
158 Additional Information Appendix: Onscreen Icons and Displays Recording Movies (in Dual Shot mode) 1 Smart AUTO mode ( 0 39) 2 Onscr een zoom controls ( 0 42) 3 Operating mode ( 0 27) 4 In r ec.
Additional Information 159 Recording Movies (in y Manual mode) A s Contr ol button: Open the FUNC. panel ( 0 28) A d Record ing program ( 0 56, 59, 66) A f R Insta nt AF ( 0 147), MF Manual focus .
160 Additional Information Recording Photos (in y Manual mode) D k Drive mode ( 0 104) D l Light mete ring mode ( 0 107) F q Contr ol button: Last function used ([MENU] in this case) F a Self time.
Additional Information 161 Viewing Photos Exif information panel G g Contr ol button: Open the setup menus ( 0 146) G h Protected photo mark ( 0 110) G j Current photo / T otal number of photos G .
162 Additional Information 5 Memory operation N Record, M Record pause, A Playback, C Playback pause, I Fast playback , J Fast reverse playback, G Slow pl ayback , H Slow reverse playback, E Frame advance, F Frame reverse.
Additional Information 163 Tro ub le ? T roubleshooting If you h av e a prob le m w it h y ou r c am co rde r , re fe r to th is se ct io n. So me - times what you think is a malf unction of the c.
164 Additional Information - The camcorder cannot communicate with the battery pack a ttached. Such battery packs can- not be charged using this camcorder . A noise can be heard from the compact power adapter . - A faint sound can be heard while the compact power adapter is connected to a power outlet.
Additional Information 165 After using the camcorder for a long time , it becomes hot. - The camcorder may become hot after using it cont inuously for long periods of time; this is not a malfunction. If the camcorder be comes unusually hot or it becomes hot after using i t only for a short while, it may indicate a problem with the camcorder .
166 Additional Information When playing scenes/a slideshow link ed to external audio, the video playbac k is not correctly linked to the e xter nal player . - The volume of external player may be too low . T r y increasing the vo lume of the external player .
Additional Information 167 The red ON/OFF (CHG) indicator fla shes very slowly ( one flash at 2- second intervals). - The temperature of the ba ttery pack is outsid e the charging range. If the battery pack’ s tem- perature is below 0 °C, warm it before charging it; if it is above 40 ° C , let the battery pack cool down before charging it.
168 Additional Information Sound is distorted or is recor ded at lower levels. - When recording near loud sounds (such as fire works, shows or concerts), sound may become distorted or it may not be recorded at the actual levels. A ctivate the microphone attenuator ( 0 148) or adjust the audio record ing level manually ( 0 77).
Additional Information 169 Connections with External Devices Video noise appears on the TV screen. - When using the camcorder in a room where a TV is located, keep a distance be tween the compact power adapter and the power or antenna cables o f t he TV .
170 Additional Information After connecting the camcorder to a pri nter , the message [Busy] continues to appear on the screen - Disconnect the USB cable and restore the connectio n after a short while.
Additional Information 171 f Built-in memor y is full - The built-in memory is full (“ f End ” appears on the screen). Delete some r e cordings ( 0 52, 98) to free some space. Save your recordings ( 0 123) and initialize t he built-in memory ( 0 36).
172 Additional Information f Cannot play back Cannot access the built-in memory - There is a problem with the built-in memory . Save your recordings ( 0 123) and initialize the built-in memory using the [Complete Initialization] option ( 0 36). If the pro blem persists, contact a Canon Service Center .
Additional Information 173 Change the battery pack - Batter y pack is exhausted. Replace or charge the batter y pack. Check the memory card - Cannot access the memory card. Check the memory card and make sure it is inserte d cor- rectly . - A memory card error occurr ed.
174 Additional Information Error writing on the memory card. Data may be recover ed if the memory card has not been removed. Attempt recovering the data? - This message will appear the next time you turn on the camcorder if power supply was acci- dentally interrupted while the camcorder was writing on the memory card.
Additional Information 175 Need to recover files from the memory card. Change the position of the LOCK switch on the memory card. - This message will appear the next time you turn on the camcorder.
176 Additional Information Some B photos could not be deleted - Protected photos ( B ) cannot be deleted. Remove the protection ( 0 110). Some scenes could not be added to the playlist. - Y ou may not be able to add to the playlist scene s recorded using another de vice.
Additional Information 177 T o record video on this memory card, it is recommended to use only the XP+/SP/LP recording modes - Movies may not be recorded corr ectly on this memory card if the recording mode is set to MXP or FXP mode ( 0 55).
178 Additional Information Connect the compact power adapter - The camcorder is being powered by the battery pack. Connect the compact power adapter to the camcorder . Disc access failure . Check the disc . - There was an error when readi ng the disc or attempting to write onto it.
Additional Information 179 File error - Y ou attempted to print a photo that was recorded with another camcorder , has a different compression, or was ed ited on a computer . Hardware e rror - Cancel printing. T urn off the printer and turn it back on.
180 Additional Information Printer in use - The printer is in use. Check the printer status. Printing error - The printer does not support the paper size sele cted for [Paper Settings]. Set [P a per Settings] to [Default] or a paper size supported by the pri nter used.
Additional Information 18 1 Do’s and Don’ts Handling Precautions Camcorder Be sure to observe the following precautions to ensur e maximum per- formance.
182 Additional Information • When mounting the camcorder on a tripod, make sure that the tripod's fas- tening screw is shorter than 5.5 mm. Using other tripods may damage the camcorder . • When recor ding movies, try to get a calm, stable picture.
Additional Information 18 3 Remaining battery time If the remaining battery time displaye d is not correct, charge the battery pack fully . Still, the correct time ma y not be displayed if a fully charged battery pack is used continuously in hi gh temperatures or it is l eft unused for long periods of time.
184 Additional Information • Secure Digital (SD) memory cards have a physical switch to prevent writ- ing on the card so as to avoid the accidental erasure of the card's con- tent. T o write-protect the memory card set the switch to the LOCK position .
Additional Information 18 5 Disposal When you delete movies or i nitialize the memory , only the file allo cation table is alter ed and stored data is not physically erased. T ake the nec- essary pre cautions when you dispose of the camcor der or memory card, for exa mple by physically damag ing it to pr event the leakage of private data.
186 Additional Information Maintenance/Others Cleaning Camcor der Body • Use a soft, dry cloth to clean the camc order body . Never use chemic ally treated cloths or volatile solvents such as paint th inner . Lens and Instant AF Sensor • If the lens surface or Instant AF sens or is dirty , autofocus may not work proper ly .
Additional Information 18 7 • Remove the memory card and batter y pack. Then, place the camcorder in an airtight plastic bag and let it adjust gradually to temperature changes before r emoving it from the bag. When condensation is detected The camcorder automatically shuts off.
188 Additional Information General Information Accessories * Supplied with th e camcorde r; not availa ble as an optiona l accessory . (Ava ilability differs from area to area) Optional accessorie s not listed below ar e described in more detail in the following pages.
Additional Information 18 9 NOTES • Accessories that are compatible wi th the Advanced Accessory Shoe cannot be attached to this camcorder . Look for the Mini ADV A NCED SHOE logo to ensure compatibility with the mini advanced shoe.
190 Additional Information Charging Time s The charging times given in the following table are approximate and vary according to charging conditions and initial charge of the battery pack.
Additional Information 19 1 Using a memory card * Approximate ti mes for recording with repeated operatio ns such as start/stop , zoomin g, and po wer on/o ff. 8 TL-H37 Tele-converter This T ele-converter lens increases the focal length of the camcorder lens by a factor of 1.
192 Additional Information A q FS-H37U Filter Set Neutral density and MC protector filters help you to contr ol diff icult lighting condi- tions. A a SC-2000 Soft Carrying Case A handy camcorder bag with padded compartments and plenty of space for accessories.
Additional Information 19 3 A g VFL-2 Video Flash Light This video flash li ght allows you to record photos and mo vies even at night or in dark places.
194 Additional Information Specifications LEGRIA HF M31 / LEGRIA HF M36 / LEGRIA HF M300 / LEGRIA HF M306 System • Recording System Movies: A VCHD Video compression: MPEG-4 A VC/H.264; Audio compression: Dolby Digital 2ch; Dolby Digital 5.1ch* * Onl y when usin g the optional SM-V1 Surroun d Microphon e.
Additional Information 19 5 • Lens f=4.1-61.5 mm, F/1.8-3.2, 15x optical zoom 35 mm equivalent: Movies: [Dynamic] IS mode: 39.5 – 711 mm Other IS modes: 39.
196 Additional Information Power/Others • Power supply (rated) 7.4 V DC (battery pack), 8.4 V DC (compact po wer adapter) • Power consumption: 3.
Additional Information 19 7 Weight and dimensions are approximate. Errors and omissions excepted. The informatio n in this manual is verified a s ofJanuary 2010. Sub ject to change with- out notice. About the music files The specifi cations of the musi c files compat ible with the camcorder are as f ollows.
198 Additional Information Index 25p Cinema Mo de . . . . . . . . . . . . . 59 3D Flip View . . . . . . . . . . . . . . . . . 50 A Abroad, using the camcorder . . . . 187 AF-assist lamp . . . . . . . . . . . . . . 104 AGC (automatic gain) limit . .
Additional Information 19 9 I Image ef fects . . . . . . . . . . . . . . . . 73 Image stabili zer . . . . . . . . . . . . . . . 60 Index screens . . . . . . . . . . . . . . . . 45 Index screen selection . . . . . . 48 Showing some/ all of the scenes .
200 Additional Information Serial number . . . . . . . . . . . . . . . . 18 Setup menus . . . . . . . . . . . . . 29, 146 Shutter speed . . . . . . . . . . . . . . . . 66 Simultaneou s recor ding . . . . . . . . 106 Slideshow . . . . . . . . . . .
© 2010 CANON INC. PUB. DIE-0340-000 0138W464 Canon Inc. 30-2, Shimomaruko 3-chome, Ohta-ku, T okyo 146-8501, Japan Canon Europa N.V . Bovenkerkerweg 59-61, 1185 XB Amstelveen, The Netherlands www .
Een belangrijk punt na aankoop van elk apparaat Canon Legria HF M36 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Canon Legria HF M36 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Canon Legria HF M36 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Canon Legria HF M36 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Canon Legria HF M36 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Canon Legria HF M36 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Canon Legria HF M36 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Canon Legria HF M36 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
