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J-1 Cisco Transport Mana ger Release 6.0 Use r Guide 78-16845-01 APPENDIX J Troubleshooting This chapter of fers troubleshooting steps t o help solve high-le vel problems while operati ng CTM or CTM GateW ay . F ollow the trou bleshooting procedures de scribed in thi s chapter before contacting Cisco technica l support.
J-2 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2 Server Proble m s Note This chapter assumes that the serv er is installed under the default /opt/CiscoT .
J-3 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.2 CTM Server Does Not Respond If you are e xperiencing an y of these conditions, cont act your account representati ve.
J-4 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2.3 Cannot Connect to the CTM Server Step 2 V erify that the f irst entry in the /v ar/opt/oracle/oratab f ile looks similar to CTM6_0:/oraclesw9i/prod uct/9.
J-5 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.4 NE Connection State Is Listed as Unavailable sudo ctms-start Step 11 W ait for 5 minutes and run the cl ient.
J-6 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2.5 Launching Tables Results in Database Errors J.2.5 Launching Tables Results in Database Errors If the Oracle database or Oracle listener that CTM is using is down, launching tables wil l generate database errors.
J-7 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.8 Problems with ONS 1553 0 and ONS 15540 Configuration J.2.8 Problems with ONS 15530 and ONS 15540 Configuration ONS 15530 and ONS 15540 NEs must be p roperly configured to send traps t o the server .
J-8 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2.10 CTC-Based NE Is Not Discovered Step 6 V erify that the NE is reach able durin g the durati on that PM da ta is collected. If the NE is not reachable, there is an entry in the Audit Log table ( Administration > A udit Log ).
J-9 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.13 Circuits Are Not Displayed • In the running conf iguration, the community strings are shown in entr.
J-10 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2.16 Cannot Copy CTC Binary to the CTM Server J.2.16 Cannot Copy CTC Binary to the CTM Server If a CTC binary fails to be copied to the CTM serv er , the <C TM_install_dir ectory> /cms/ directory mig ht be missing or write-protected.
J-11 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.20 Using the get nestate Command J.2.20 Using the get nestate Command The get nestate command-line inte.
J-12 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.3.2 Da tabase Time out Occurs J.3.2 Database Timeout Occurs Step 1 Reduce the scop e of the query by selecting a group o r an NE and not the entire domain before open ing tables such as the Alar m Browser , Alarm Log, Audi t Log, and PM tables.
J-13 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.3.5 Canno t Authenticate User M essage Appears Step 4 If the prov isioner or operator is in the CTM Users ta ble, select the ro w corresponding to that user and click the Modify User Pr operties tool to brin g up the Modify CTM User Properties wizard.
J-14 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.4.2 Ca nnot Delete an NE J.4.2 Cannot Delete an NE If an NE cannot be deleted, v erify that the user logged in as SuperUser or Netw orkAdmin—not as a Provisioner or Operator .
J-15 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.4.5 Ca nnot Delete a Subne twork Step 9 Click Sav e . J.
J-16 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.4.8 ONS 15800, ONS 15801, or ON S 15808 NE Generates Too Many Alarms J.
J-17 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.4.11 Cannot Customize the Netwo rk Map J.4.11 Cannot Customize the Network Map If an image f ile is not displayed whil e changing the Network Map back ground or while changing a node icon, complete the follo wing steps: Step 1 Choose another image f ile.
J-18 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.4.13 How Do I Collect Thread Dumps? Note The resolution in 24-bit de pth is a little lower than is possible wit h 8-bit depth (115 2 x 900 x 76 versus 1280 x 1024 x 76), but the di fference is hardly noticeable.
J-19 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.4.14 How Do I Enab le or Disable the Automatic Refresh Data Action? – ONS15808NEService – UnmanagedNE.
J-20 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.4.15 How Do I Replace the Alarm Interface Panel? J.4.15 How Do I Replace the Alarm Interface Panel? The Alarm Interface P anel (AIP) provides sur ge protection for CTC-based NEs.
J-21 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.6 CTM GateWay/TL1 Problems /bin/ctm-large-debug.exe /bin/ctm-highend-debug.exe On Solaris, you can start the CTM client with a c onsole window that di splays exceptions and client debug messages.
J-22 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8 Cisco CRS-1 and Catalyst 6509 Problems J.8 Cisco CRS-1 and Catalyst 6509 Problems This section descri bes troubleshooting procedures for problems related to the Cisco CRS-1 and the Catalyst 65 09.
J-23 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.8.3 CTM Does Not Receive Conf iguration Changed Notifications from the CRS-1 Step 3 V erify that CTM supports the soft ware image that is running on the Catalyst 6509.
J-24 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8.5 CTM Does Not Receive syslog Events from the Catalyst 6509 Note The set snmp trap enable all command enables traps onl y on physical ports. For logical po rts such as sc0 or sc1, you must enable traps separately .
J-25 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.8.6 CTM Does Not Collect Historical PM Data for the CRS-1 ... sys 5 5 ... vmps 2 2 vtp 2 2 0(emergencies) 1(alerts) 2(critical) 3(errors) 4(warnings) 5(notifications) 6(information) 7(debugging) J.
J-26 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8.7 CRS-1 PM Tables Collect Data at the Wrong Collection Interval sample-interval 15 ! Step 3 If the fi les are not being dumped to the tar get direct ory on the TFTP server , verify that the TFTP server is using the correct tftpd (tftp daemon binary).
J-27 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.8.9 How Do I Back Up the CRS-1 Conf iguration File Auto matically Whenever the Co nfiguration Is Changed o n the J.
J-28 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8.11 Cannot Delete an Out-of-Se rvice NE from CTM Step 3 Enter the follo wing commands to enable CDP on both NEs: Router-1(config)# cdp Router-1(config)# commit Router-2(config)# cdp Router-2(config)# commit J.
J-29 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.8.16 How Do I Create and Grant Ce rtificates for SSL-Configured CRS-1 NEs? Step 2 Enter the follo wing co.
J-30 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8.19 How Do I Load a Software Image on the Catalyst 6509? The output is similar to the following e xample: -#- -length- -----date/time------ name 2 5849256 Aug 09 2004 14:41:25 cat6000-sup2.
J-31 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.9 XR 12000 Problems J.9 XR 12000 Problems This section descri bes troubleshooting proced ures for problems related to the XR 12000.
J-32 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.9.3 XR 12000 Status Is Not Immediat ely Reflected in the Domain Explorer Step 6 The NE hostname specif ied in DNS or in the CTM server /etc/hosts f ile must match the hostname confi gured on the NE.
J-33 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.9.6 XR 12000 BGP and CDP Neighbor Discovery Issues Step 2 Enter the follo wing commands to v erify that t.
J-34 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10 Problems with MGX Voice Gateway Devices On UNIX, enter the <CTM_home> /bin/ctmcd ebug-start command to start the client and repeat the same operation.
J-35 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.2 Discovery Issues at Startup b. Compare this community string with the community string in the node_info table. The commun ity string in the node_info t able is encrypted.
J-36 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.2 Discovery Issues at Startup J.10.2.3 Node IP Is Incorrect in the Database Step 1 If the node table contains the correct IP address, complete the follo wing substeps: a.
J-37 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.2 Discovery Issues at Startup J.10.2.5 Reachable Node Is Shown as Unreachable If a node that is reacha.
J-38 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.3 Discovery Issues at Runtime Step 2 Enter the community strings (SNMP-GET and SNMP-SET) of the node through the Domain Explorer > Network Element Propert ies pane > NE Authentication tab .
J-39 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.3 Discovery Issues at Ru ntime Step 4 If the preceding steps d o not solve the problem, delete the node from the network and add it again.
J-40 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems Step 2 If the node table does not hav e an entry for the node with the correct IP address, complete the fo llowing substeps: a.
J-41 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems J.10.4.2 Network Setup and Configuration Required for OOEMC Sync-Up Process The EM requires network se tup and CTM configuratio n prerequisites be fore it can start the sync-up process.
J-42 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems Step 3 If the rtm link up message for the node is found and the log indicates that notif ication to ooemc has been sent, then collect the log fi les and report the problem.
J-43 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems Note It should not take long to declare n ode resync failure because of the SNMP request failure. T o verify th at there is an SNMP failure, check the ooemc and snmpcomm log files.
J-44 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems 9. SM_CARD_01_RPM.CF 10. PNNI_01_CC.CF Files 1 and 2 are upload ed for each NBSM. Files 4 to 7 are uploaded for each AXSM.
J-45 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems 3. The ooemc recei ves bu lk file creation-rel ated traps: 60901, 60902, and 6 0903. 4. The ooemc FTPs the config up load files from the switch after it has recei ved 60901 and 60902 fro m the switch.
J-46 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems J.10.4.6 CTM Database Is Inconsistent with Switch Data After Successf.
J-47 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems • Collect conf ig upload files fro m the /opt/svplus/tmp directory . Possible alternativ e workaround is to manually re sync the node.
J-48 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems • EMC_DBProperty_Card_c: :ComposeNMSMsg • EMC_DBPrope rty_Line_ c.
J-49 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems J.10.4.9 CTM Database and Switch Da ta Inconsistency Issues Af ter Node Provisioning for MGX This section includes the following information: • J.
J-50 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems • RedCard Trap • T rapMiss Trap • VsiCtrlr T rap • DS3Line Tr.
J-51 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems • SctPort T rap • SvcDerout eGroomT rap • Channel Tr a p • T.
J-52 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems • VxsmCrr T rap • VxsmT one Trap • VxsmAs T rap • VxsmAsp Tra.
J-53 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms J.10.5 Configuration Center, Chassis Vi ew, Diagnostics Center, and Statistics Report Problems This section includes the following information: • J.
J-54 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Figur e J-1.
J-55 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms – Config uration—Dumps the configurati on data to the dump file.
J-56 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Possible alternative w orkaround—Op en a new GUI and a ne w Configu ration Center , Chassis V ie w , Diagnostics Center , or Statistics Report GUI.
J-57 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms J.10.5.3.1 Configuration Center, Chassis View, Diagnostics Ce nter, or Statistics Report Does Not Show a Node Step 1 Check whether the nod es are discovered.
J-58 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Step 3 Check the node in the NMServer's cache. This can be done by using the command nmControl in the CTM CLI.
J-59 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms Step 6 If duplicate nodes are not present in the NMServer ca che, open a new GUI and verify whethe r the node is sho wn in it.
J-60 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Possible alternativ e workarounds: 1. Open a ne w GUI and a new Conf iguration Center , Ch assis V ie w , Diagnostics Center , or Statistics Report.
J-61 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms Step 6 Use nmClient and v erify whether getChildren for FD N returns the correct info rmation for the element in the nmClient .
J-62 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems J.10.5.5 Configuration Cent er, Chassis View, Diagnos tics Center, or Statistic s Report Alarm Issues This section includes the following information: • J.
J-63 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms Figure J-2 Client/Server Ar chitect ure f or Alarm Components J.
J-64 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Figure J-3 .
J-65 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms A Correlat.
J-66 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems <NewAlar.
J-67 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms c. V erify whether or not the alarm s are aggregate port alarms.
J-68 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Possible alternative w orkaround—Op en a new GUI and a ne w Configu ration Center , Chassis V ie w , Diagnostics Center , or Statistics Report.
J-69 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.6 Chassis View Problems c. Click the Get b utton. The connections should be list ed, and the alarm status should match the al arm status in the alarm list.
J-70 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.6 Chassis View Problems Chassis V ie w displays the chassis b y combining static data from the XML f ile and dynamic data from the database. The f irst step in debugging is t o determine if data is populated properly in the dat abase.
J-71 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.6 Chassis View Problems d. Sav e the log as CMSCclient.log to your local driv e. e. T ake a copy of t he chassisvie w .jar from the /opt /svplus/jav a/jars/cwm/ direct ory .
J-72 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management J.10.6.10 Lines Not Selectable Sometimes lines beco me unselectable. For e xample, when trying to select line 3, line 1 may get sel ected or vice versa.
J-73 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management • Network elements can be selected in the tree view and the Conf igur ation Center (Elements T ab) can be launched to vie w or modify the select ed object.
J-74 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management • Choose an app lication fr om the To o l s menu item. • Right-click on the selected ob ject from the hierar chical tree and choose th e target application.
J-75 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management J.10.7.1.5 Element Tab—Internal Frame Does Not Launch When the El.
J-76 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management • Results in the Operation Not Supported message box Step 1 Determine if the drag -and-drop functionality is supported for the dropped object.
J-77 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management Step 1 Determine if the drag -and-drop functionality is supported for the dropped object.
J-78 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management J.10.7.2 Configuration Ce nter—Element Management The Conf iguration Center can be used to confi gure dif ferent network element object s.
J-79 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management • Dspcd command output fro m the switch for the controller card and the service module where th is error is detected.
J-80 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management • If the SNMP SET operation f ails, SSH or T elnet to the CLI and try to add the element. If the operation succeeds, co ntact CTM engineers.
J-81 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management Step 3 If the file is not a vailable, contact CTM engineers. Step 4 Open the document you go t in step 2 and do the follo wing: • Check the Access field of the MIB object in the XML file.
J-82 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management Step 4 If the node or card is supp orted, open the /opt/s vplus/log/CMSCcl ient.log file and check whether the FDN of the object being launched matches the info rmation from Step 1.
J-83 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • /opt/svplus/log /configserver .
J-84 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems Note For connection management, the Configuration Center communi cates with the Connection Management Server process. • NE—Manages the nodes and their c omponents.
J-85 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems Step 1 Determine if the drag -and-drop functionality is supported for the dropped object. The Connection tab support s the drag-and-drop functi onality for the No de, Card, Line, and Port objects.
J-86 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems J.10.8.1.5 Advanced Mode Tab—Cannot La unch the Template Details Di.
J-87 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • Config server .log f ile under the /opt/svplus/ log directory .
J-88 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems such cases, the problem must be researched on th e CM Server side. The CM Serv er troubleshooting sections describe the st eps required to furt her analyze the CM Server-related issues.
J-89 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems Step 1 V erify that the CM Server and sdbr oker are up and running b y entering psg sdbrok er and psg cmserver on the comman d line.
J-90 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems • CMSCclient.log f ile under the D:Documents and Settings <userna me>log directory . • Jav a Console information; in part icular, an y Java-raised e xceptions.
J-91 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems J.10.8.3.2 Unsupported Service Type for the Foresight Connection s fo.
J-92 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems Step 1 Determine what port header was used while creati ng the port in question. Then use ports with matching port headers to cr eate the connection.
J-93 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems J.10.8.3.8 Cmsvr—Connection Diagnostic Issues The cmsvr processes validates and services the conn ections provisio n ing requests from the CM GUI.
J-94 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems Note For an y connection, if the local end of the connectio n does not support that particular di agnostic, cmsvr will verify i f the diagnostic can be executed from the remote end.
J-95 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • Capture selnd ou tput • Copy all th e cmsvr logs from /opt/svpl.
J-96 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems • J.10.8.4.14 Cmgrd—Addition Errors: Prov isioning a Connection Results in "Vpi/vci ranges retrie val from svc_ operation failed" Error , page J-102 • J.
J-97 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • ConnProxy—The SNMP Agent Int erface for Connection Management. • CmServer—Pro vides the backend functi onality to the Connection Management GUI.
J-98 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems Defect Information: • If the sdbroker is processing many traps (m ore than 20 per second) during the time of the provisi oning request, then there is no sdbrok er defect.
J-99 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems Provisio ning fails and the follo wing error messages are displayed: .
J-100 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems J.10.8.4.8 Cmgrd—Sdbroker Modification/Dele tion Errors: Modifyin g or Deleting a Connection Results in "sDatabroker Could not lock connection entry.
J-101 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • Use the RunConf igurator process to change the strin g in the CTM to match that of the switch. Defect Information—If t hese methods do not work, collect the foll owing: • Cmgrd.
J-102 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems The reason this error is returned is because cmgrd is still processing the initi al request which the clients (CM GUI and Connecti on Proxy) timed out on.
J-103 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems The reason for the error is that wh en cmgrd queries the svc_operation table for the feeder trunk port’ s vpi and vci ranges, the entry is n ot found in the table.
J-104 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems When any add or modify connection requ est is issued, an SNMP V arBind is set on the switch via cmgrd. The switch can reject this V arBind with this error .
J-105 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems Step 3 On the CLI, ex ecute the dsppnportrsrc command to check for the feeder trunk ports.
J-106 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems During an add or modify conn ection request, if the local endpoin t’ s remote parameters do not match the remote endpoint’ s local parameters, then this error is indicated by the switch.
J-107 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems J.10.9 Diagnostics Center Problems The Diagnostics Center provides di f ferent diagnostics oper ations at the follo wing different netw ork elements le vels.
J-108 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems – Retrie ve the line-le vel, real-time statistics • Path Diagnostic.
J-109 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems • J.10.9.1.3 An Exception Is Rais ed when the Diagnostics Cent er Is Launched, page J-110 • J.10.9.1.4 Double-Click Operation In Diagnostics Center T ree V ie w Does Not Launch an Internal Frame, page J-110 • J.
J-110 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems J.10.9.1.3 An Exception Is Raised when the Diagnostics Center Is Launch.
J-111 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems • Cmsvr .log f ile under the /opt/svpl us/log directory . • DCServer .log file under the /opt/svplus/lo g directory . Possible alternative w orkaround—No ne.
J-112 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems d. For the selected Ja va entry , check the Command column entry (If needed, expand the column to display all informat ion) to determine if it is set to jav aw .
J-113 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems J.10.9.2.1 XML Parser Error The XML parsing error is seen while launching the Diagnostics Center (either by the dr ag-and-drop method or the ri ght-click method) for a netwo rk elemen t.
J-114 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems Step 2 If the node is reachable then check whet her the community strings are set properly .
J-115 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems Step 3 Use any SNMP tool and check whethe r the MIB objects are retriev able. Step 4 Narro w down the problem b y selecting one counter at a time and determining for wh ich counters the polling fai ls.
J-116 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems Defect Information—Collect the follo wing information for fur ther analysis: • DCServer .log file from /opt/svpl us/log directory .
J-117 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.10 Performa nce Management Collection and Parsing Problems J.10.9.2.10 Miscellaneous Issues or Problems in Dia gnostics Center If you encounter an y other issues or problems, cont act the CTM engineers with the defect information.
J-118 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.10 Performance Ma nagement Collection and Parsing Problems • Check the collsvr_e rr_log table for any f ailure during start/stop collection. • Check the co ll_err_log ta ble for entire collection server er rors.
J-119 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.10 Performa nce Management Collection and Parsing Problems echo "select fc_state, fc_type, slot .
J-120 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.10 Performance Ma nagement Collection and Parsing Problems J.
J-121 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.11 Statistics Report Problems J.10.10.2 PM Parsing Issues This section includes the following information: • J.10.10.2.1 StatsParser—Gene ric Troubleshooting, page J-121 • J.
J-122 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.11 Statistics Report Problems • J.10.11.3 Y ou Generated a Report b ut Do No t See Data fo r a Long Time, page J-122 • J.10.11.4 Y ou See FDNs for Oth er Entities when Y ou Generate a Report, page J-122 • J.
J-123 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.12 Service Ag ent Problems This is an error on the server while for ming FDN. Defect Information—Collect the follo wing information for fur ther analysis: • /opt/svplus/log/srtserv er .
J-124 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.12 Service Agent Problems J.10.12.1.1 Registration with RtmProxy Failed Manager's SNMP request to re gister with RtmProxy returned an error .
J-125 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.12 Service Ag ent Problems J.10.12.1.3 Manager Gets Deregistered The Manager is dere gistered from RtmProxy after running f or a while. Step 1 V erify that the keepaliv e script is running.
J-126 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems This section includes the following information: • J.10.12.2.1 AuditLog ger .conf Usage, page J-126 • J.10.12.2.2 Audit T rail Log File Naming Con vention, page J-126 • J.
J-127 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems • J.10.13.2 Data Inc onsistency , page J-129 • J.10.13.3 CTM FTP Daemon, page J-134 J.10.13.1 NTS This section includes the following information: • J.
J-128 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems Step 1 See if the node is in OK state. I f the ntsControl node information says the p articular node is not in the OK state, see J.
J-129 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems In that case, it prints the I P address only and thro w it away . Defect Information—None. Possible alternati ve workarou nds—None.
J-130 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems Note All ports in the database and th e messages are 0-based, and all ports on the switch CLI are 1-based. Therefore, if the swi tch shows port 3, then yo u should query for port 2.
J-131 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems Remote node 11 ....—Th e remote endpoint.
J-132 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems The cache dump will be written to a f ile in /opt/svplus/ log/sdbkrCache.dump. V erify if the connection in question is correct in the cache.
J-133 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems • 2 = fail The bit pattern is: • Bits 1, 2—Local abit • Bit 2, 4.
J-134 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems J.10.13.3 CTM FTP Daemon This section includes the following information: • J.10.13.3.1 FTP Daem on Overvie w , page J-134 • J.
J-135 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems J.10.13.3.4 cwmftpd—Files Are Not Transf erred Due to Wrong Username/Password Files are not transferred between C TM and th e switch or between CTMs due to a wrong username/pas sword.
J-136 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems The switch will reserve the session fo r the CTM station for 30 seconds before it services other stations. CTMftpd will retri eve mu ltiple files wi thin a single FTP session.
J-137 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems J.10.13.3.9 Failed to Acquire a Session with a Switch For MGX 8850 Release 4.0 or later, CTM waits in a predefined port to acquire the session, if it receiv es the "499 Session limit reached" error .
J-138 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems • TRANSFER_RETR Y—Spec ifies that the tran sfer request needs to be retried. • TRANSFER_F AILED—Specifies that cwmft pd was unable to transfer the f ile.
Een belangrijk punt na aankoop van elk apparaat Cisco Systems 78-16845-01 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
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