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4021194 Rev A Cisco Model DPC2420 and EPC2420 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide.
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Please Read I m p o r t a n t Please read this e n tire guide. If t h is guide pr ovides installa tion or operation instructions, give par ticular attention to all safety statements included in this guide.
Notices T r a d em a r k A c kn o w l e d gm e nt s Cisco, Cisco Systems, t he Cisco logo, and the Ci sco Systems logo are registered trademarks or tr ademarks of Cisco S ystems, Inc. and/or its af f iliates in the U .S. and certain other cou ntries.
C o p y r i g ht © 2010 Cisco System s, Inc. All rights reserved. Printed in the United Stat es of America. Information in t his publication is sub ject to change without not ic e.
Notice to Install ers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in t h e operating instructions, unless you are qualified to do so.
M i t t e i l un g f ür C A T V - T e c hn i k e r Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt.
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4021194 Rev A iii Contents IMPORTANT SAFET Y INSTRUCTIONS v United States FCC Co mpliance viii CE Compliance x About This Guide xiii Chapter 1 Introduc ing the DOCSIS Reside ntial Gateway 1 Introduction ................................................
Contents iv 4021194 Rev A Chapter 5 Troublesh ooting the DOCSIS Reside ntial Gatewa y 101 Frequently Asked Questions .............................................................................................. 102 Common Trou bleshooting Issues ....
IMPORTANT SAFETY IN STRUCTIONS 4021194 Rev A v IMPORTANT S AFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth.
IMPORTANT SAFETY IN STRUCTIONS vi 4021194 Rev A P r o t ec t t h e P r o d u c t f r om L i gh t n i ng In addition to disconnecting the AC power from the wall outlet , disconnect the signal inputs.
IMPORTANT SAFETY IN STRUCTIONS 4021194 Rev A vii C h e c k P r o d u c t S a f e t y Upon completion of any service or repairs to this product, the service technician must perf orm s a fety checks to determine that this product is in proper operating condition.
United States FCC Com pliance viii 4021194 Rev A United States FCC C ompliance This device has bee n tested and found to c omply with the lim its for a Class B digit al device, pursuant to part 1 5 of the FCC Rules. These li mits are d esigned to provide reaso nable protection against such interfer ence in a residential inst allation.
United States FCC Com pliance 4021194 Rev A ix R F E x p o s u r e S t a t em e n t s Note: This transmit ter must not be co- located or opera ted in conju nction with any other antenna or transmitter. This equipment sh ould be insta lled and operated with a minimu m distance of 7.
CE Compliance x 4021194 Rev A CE Compliance D e c l a r a t i on o f C on f o r m i t y w i t h Re g a r d t o t h e E U D i r ec t i v e 1 9 9 9 / 5/ E C ( R & T T E D i r e c t i v e) This decla.
CE Compliance 4021194 Rev A xi Note: The full decla ration of conform ity for this produ ct can be found in the Decla rations of Conformity and Reg ulatory Information sec tion of the appr opriate product hardw are installation guide, whic h is available on Cisco.
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About This Gu ide 4021194 Rev A xiii About This Guide I n t r o du c t i o n Welcome. This guide provides instructions and r ecommendat ion s for pla cing, installing, con figuring, operating, ma intaining, a nd troubleshooti n g the DPC2420 and EPC2420 DOCSIS Resident ial Gateways.
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4021194 Rev A 1 Introduction This chapter provides an overview of residential gateway features, indicators, and co nn ector s to hel p you become fa miliar with the residential gateway a nd the benefits it offers.
Chapter 1 Introdu cing the DOCSIS Resident ial Gateway 2 4021194 Rev A Introduction Welcome to the exc iting world of high-speed Inte rnet and high-quality digital telephone service. Y our new residen tial gateway is a cable modem that meets industry standards for high-speed data connectivi ty along with reliable dig ital telephone service.
What's In the Carton ? 4021194 Rev A 3 What's In the Carton? When you receive your residential gateway, yo u should check the equipm en t and accessories to veri fy that each item is in the carto n and that each item is un damaged.
Chapter 1 Introdu cing the DOCSIS Resident ial Gateway 4 4021194 Rev A Front Panel Descr iption The front panel of you r residential gateway prov ides LED status indi cators that indicate how wel l an d at what state yo ur reside ntial gateway is operat ing.
Back Panel Descriptio n 4021194 Rev A 5 Back Panel Descri pt ion The following illustratio n identifies the back panel comp onents on t he DPC2420 a nd EPC2420 residential g ateways.
Chapter 1 Introdu cing the DOCSIS Residential Gateway 6 4021194 Rev A 6 MAC ADDRESS L A BEL — Disp lays the MAC ad dress of the residential g ateway 7 CABLE — F-connector co nnects to an active ca.
4021194 Rev A 7 Introduction This chapter des cribes how to pr operly install th e residential gateway and to connect t he residential gate way to a computer and other devices. 2 Chapter 2 Installing the DOCSIS Residential Gateway In This Chapter Installation Prep arations .
Chapter 2 Install ing the DOCSIS Residential Gateway 8 4021194 Rev A Installation Pre parations Before installing the residentia l gateway make sure that your system meet s or exceeds the requirem ents listed in this sect ion. Also make su re that your have prepared you r home and home devices as describ ed in this section.
Installation Preparations 4021194 Rev A 9 W h a t A r e t h e R e q u i r e m e nt s f or T el e p h o n e Se r v i ce ? If you intend to use th e resident ial gateway for di gital telephone service, v erify that your home meets or ex ceeds all of the following r equirements.
Chapter 2 Install ing the DOCSIS Residential Gateway 10 4021194 Rev A W h a t T y p es o f Se r v i c e A c c o u n t s D o I N e e d ? Depending upon t h e featu res your residential gateway pr ovide.
Installation Preparations 4021194 Rev A 11 Information Your Ser vice Provider Needs You will need to g ive your service provider th e following informatio n, which is printed on the bar co de label att ached to the residential gate way: The serial number o f the residential gateway.
Chapter 2 Install ing the DOCSIS Residential Gateway 12 4021194 Rev A W h e r e I s t he B e st L o c at i o n f o r M y R e si d e nt i a l G a t e wa y ? The ideal location f or you r residenti al gateway is wh ere it has ac cess to outlets a n d other devices.
Installation Preparations 4021194 Rev A 13 H o w Do I M ou n t t h e R e s i d e n t i a l G at e w a y o n a W al l ? ( O p t i o na l ) If you wish, you c an mount the res idential gateway to a wall.
Chapter 2 Install ing the DOCSIS Residential Gateway 14 4021194 Rev A Position the Resident ial Gateway Use the following illustration to guide you in pos iti oning the res iden tial gateway on the wall.
Installation Preparations 4021194 Rev A 15 Location and Dimensions of the Wall-Mounting Slots Th e following illustrat ion shows the location a n d dimens ions of the wall-mou nting slots on the bottom o f the resident ial gateway. Use this illustrat ion as a guide for mounting the res idential gateway to t h e wall.
Chapter 2 Install ing the DOCSIS Residential Gateway 16 4021194 Rev A Mounting the Residential Gateway on a Wall 1 Using a drill with a 3/16-inch bit, dri ll two holes at th e same heig ht and 4 inches apart. Note: The preced in g graphic illustr ates the locat ion of the mounting ho les on the back of the resident ial ga teway.
Install the Resid ential Gateway 4021194 Rev A 17 Install the Residential Gateway This section descri bes how to connect you r residentia l gateway to suppor t the services that the res idential gateway offers.
Chapter 2 Install ing the DOCSIS Residential Gateway 18 4021194 Rev A C o n n e c t t he R e si d e n t i a l G at e w a y The following installation pr ocedure ensures proper setup and configuration for the residential gateway.
Install the Resid ential Gateway 4021194 Rev A 19 4 Connect your PC to t he residential gateway us in g either o f the following methods: Ethernet Connect i on. Connect on e end of the yel low Ethernet cable to the Ethernet port on you r PC, and connect the other end to the yellow ETHERNET port on t h e back of the res idential gateway .
Chapter 2 Install ing the DOCSIS Residential Gateway 20 4021194 Rev A 8 If your residential ga teway supports high-speed data ser vice, most I nternet devices will have imm ediate Internet acces s as soon as the residential gate way i s online.
4021194 Rev A 21 Introduction This chapter provides instructions for using th e WebWizar d to configure the res idential gateway to op erate corr ectly. The WebWizard g ives you access to residential g ateway settings that were configured at t h e factor y for the most comm on installation configurations.
Chapter 3 Config uring the DOCSIS Residential Gateway 22 4021194 Rev A Log in to the DOCSIS Residential Ga tew ay for the First Time This section provides d etailed instructions for logging in to t h .
Log in to the DOCSIS Residential Gatewa y for the First Tim e 4021194 Rev A 23 A b o u t Y o u r Mo d em P a ge E x a m p l e The following illustratio n is an example of t h e Abou t Your Modem page.
Chapter 3 Config uring the DOCSIS Residential Gateway 24 4021194 Rev A Field Name Description Cable Modem Status Lists one of the followi ng possible curr ent sta tes of the modem: other notRe.
Configure Basic Settin gs 4021194 Rev A 25 Configure Basic S ett ings This section descri bes how to configure Bas ic settings for t he residential gateway. S e t t i ng C on f i g u r at i o n O pt i o n s Use the Setup page to access t he various configuration opt ions for the resi dential gateway.
Chapter 3 Config uring the DOCSIS Residential Gateway 26 4021194 Rev A S e t up P a g e The following illustr ation is a n example of t h e Setup page.
Configure Basic Settin gs 4021194 Rev A 27 Field Name Description LAN IP Address Management Use this link to configure h ow Internet protoc ol (IP) addresses are assigned and managed in your network Fixed CPE IP Assignment Use this link to reserve IP addresses in t he DHCP po ol that will be used as static IP ad dresses in your local network.
Chapter 3 Config uring the DOCSIS Resid ential Gateway 28 4021194 Rev A Field Name Description DMZ Host (Demilitarized Zone) Use this link to configure a n IP addre ss that is visible to the wide area network (WAN).
Configure Basic Settin gs 4021194 Rev A 29 Wireless The following t able provides a descr iption of the pages avai lable from wit h in the Wireless section of th e Setup page.
Chapter 3 Config uring the DOCSIS Residential Gateway 30 4021194 Rev A C o n f i g u r i ng Y o u r P a s s w o r d S e t t i n g s Use the Basic Setti n gs - Password Setti n gs page to set u p or modify a pas sword to restrict unauthor ized persons from accessing to you r residential gateway settings.
Configure Basic Settin gs 4021194 Rev A 31 To set up your password 1 To set up you r password, type you r password in the Password f ield, and t h en re -type your password i n the Re-Enter Password field. 2 Click Apply to save you r password. A web page a ppears to indicate that you have successfu lly set your p assword.
Chapter 3 Config uring the DOCSIS Residential Gateway 32 4021194 Rev A C o n f i g u r i ng N e t wo r k T i m e S yn c h r on i z a t i on Use the Basic Setti n gs Enable/D isable time synchronization by Network Time protocol page to en able or disable t ime synchroni zation by Network Time protocol.
Configure Basic Set tings 4021194 Rev A 33 Field Name Description Latest Update Success Displays the time and da te of the last succe ssful time upda te Time Zone Displays the curre nt time zone. The drop -dow n list allows you to select your local time zone.
Chapter 3 Config uring the DOCSIS Residential Gateway 34 4021194 Rev A C o n f i g u r i ng t h e Ne t w o r k S e t t i n g s Note: If you are n ot familiar w ith the networ k configuration procedure.
Configure Basic Settin gs 4021194 Rev A 35 Setup Basic Settings - Net work Configuration Page Des cription The following t able provides a descr iption of the fields wit hin the Setup Basic Settings - Network Co nfiguration page.
Chapter 3 Config uring the DOCSIS Residential Gateway 36 4021194 Rev A Field Name Description Static IP Mask Manual entry is re quired. Your ISP will provide t he informati on for you to enter into this field. Default Gateway Manual entry is re quired.
Configure Basic Settin gs 4021194 Rev A 37 C o n f i g u r i ng a n d M a n a g i n g I P A d d r e s s e s Use the Setup Basi c Settings - IP Management pa ge to configure how you r system manages and assig ns IP addresses in your network.
Chapter 3 Config uring the DOCSIS Residential Gateway 38 4021194 Rev A Setup Basic Settings - IP Management Page De scription The following t ables provide a descr iption of the fields within t h e Setup B asic Settings - IP Ma nagement page.
Configure Basic Settin gs 4021194 Rev A 39 Key Description Add Secondary Saves the WINS ad dress for a second server Add Tertiary Saves the WINS ad dress for a third server Remove WINS Addre ss Remove.
Chapter 3 Config uring the DOCSIS Residential Gateway 40 4021194 Rev A Setup Basic Settings - F ixed CPE IP Assignment Page The following illustratio n is an example of t h e Setup Basic Settings - Fixed CPE I P Assignment page.
Configure Basic Settin gs 4021194 Rev A 41 R e s t a r t i n g t h e G a t e w a y M o d em Use the Setup Basi c Settings - Restart Cable Mode m page to restart your cable modem. 1 Click Restart Mode m in the Bas ic Settings sectio n of the Setup page to access the Basic Settings - Restart C able Modem page.
Chapter 3 Config uring the DOCSIS Residential Gateway 42 40 21194 Rev A Setup Basic Settings - Sa ve RG Configuration to Loca l PC Page The following illustratio n is an example of t h e Setup Basic Settings - Save RG Configuration to Lo cal PC page.
Configure Basic Settin gs 4021194 Rev A 43 Setup Basic Settings - Dyn amic DNS Page The following illustratio n is an example of t h e Setup Basic Settings - Dynamic DN S page. Setup Basic Settings - Dyn amic DNS Page Description The following tables pr ovide a description of t he fields withi n the Setup B asic Settings - Dynami c DNS page.
Chapter 3 Config uring the DOCSIS Residential Gateway 44 4021194 Rev A Field Name Description IP Address The fixed IP addre ss of your Residential Gateway.
Configure Advance d Settings 4021194 Rev A 45 Configure Adva nced Settings This section descri bes how to configure A dvanced setting s f or the reside ntial gateway. E n a b l i n g a n d Di s a b l i n g A d v a n c ed F e at u r e s Use the Setup Ad vanced Settings - Options page t o en able or disable adva nced features on your network.
Chapter 3 Config uring the DOCSIS Residential Gateway 46 4021194 Rev A Field Name Description WAN Blocking Checking this box pr events the residential gateway fro m being visible to the WAN. For example, pings t o the WA N IP addre ss are not returned.
Configure Advance d Settings 402119 4 Rev A 47 C onf i g u r i ng I P A d d r e s s F i l t er s Use the Setup Ad vanced Settings - IP Filtering p age to configure IP addres s filters. These filters block a ra nge of IP addresses fr om accessing th e Internet.
Chapter 3 Config uring the DOCSIS Residential Gateway 48 4021194 Rev A C o n f i g u r i ng M A C A d dr e s s F i l t e r s Use the Setup Ad vanced Settings - MAC Filteri ng page to con figure MAC address filters. These filt ers allow yo u to deny or blo ck access to the Inter net by the individual MAC addr ess es listed in the t able.
Configure Advance d Settings 4021194 Rev A 49 Setup Advanced Setting s - MAC Filtering Page Descript ion Use this link to e nter the MAC address or MA C a ddresses of dev ices whos e In ternet access you want to control. Click App l y to apply and save your new MAC address filter settings.
Chapter 3 Config uring the DOCSIS Residential Gateway 50 4021194 Rev A C o n f i g u r i ng a n d E n a b l i ng T CP a nd U DP P or t F i l t e r s Use the Setup Ad vanced Settings - Port Filtering page to configure and enable TCP and UDP port filters.
Configure Advance d Settings 4021194 Rev A 51 C o n f i g u r i ng P o r t Fo r w ar d i n g f o r Lo c a l I P A dd r es s e s Use the Setup Ad vanced Settings - Port Forwardi n g page to con f igure port forwarding for lo cal IP addr esses.
Chapter 3 Config uring the DOCSIS Residential Gateway 52 4021194 Rev A Setup Advanced Setting s - Port Forwarding Page Descri ption The following examp le illustrates ho w to use the port forward ing feature t o configure the Microso ft X-Box Online Live for I n ternet gami ng.
Configure Advance d Settings 4021194 Rev A 53 Setup Advanced Setting s - Port Triggers Page The following illustratio n is an example of t h e Setup Advanced Settings - Port Triggers page.
Chapter 3 Config uring the DOCSIS Residential Gatewa y 54 4021194 Rev A C o n f i g u r i ng t h e DM Z H o s t Use the Setup Ad vanced Settings - DMZ Host pa ge to configure a n IP addr ess th at is visible to the W AN.
Configure Advance d Settings 4021194 Rev A 55 C o n f i g u r i ng V P N T e r m i n a t i o n Use the Setup Ad vanced Settings - VPN Terminat ion page to con f igure VPN protocols and m anage VPN tunnels.
Chapter 3 Config uring the DOCSIS Residential Gateway 56 4021194 Rev A Setup Advanced Setting s - VPN Termination - Blank Stat us Page The following illustratio n is an example of a bla nk Setup Advanced Settin gs - VPN Termination - Status p age. No V P N tunnels are configured.
Configure Advance d Settings 4021194 Rev A 57 Setup Advanced Setting s - VPN Termination - Status Pag e Description This section descri bes the section headings a nd field descriptions of t he Setup Advanced Settings - VPN T ermination - Status p age.
Chapter 3 Config uring the DOCSIS Residential Gateway 58 4021194 Rev A C r e a t i n g an d C on f i g u r i ng I P se c V PN T u n n el s To create and con f igure IPsec V PN tunnels, click A dd New Tunne l on the VPN Termination - Status p age. The VPN S etup page o pens.
Configure Advance d Settin gs 4021194 Rev A 59 Setup Advanced Setting s - VPN Setup Page Description This section descri bes the section headings a nd field descriptio ns of the Setup Advanced Settings - VPN S etup page. This page all ows you create, co nfigure, and control IPsec V PN tunnels.
Chapter 3 Config uring the DOCSIS Residential Gateway 60 4021194 Rev A Field Name Description Subnet Al lows you to enter Subnet information based on the selected Address group type as follows: Fo.
Configure Advance d Settings 4021194 Rev A 61 Remote Endpoint Setting s These settings con trol how the local endpoint (router ) connects to the far VPN termination point ( the other end o f the VPN tunnel). Field Name Description Address group type Allows you to select the address group type for the remote V PN access group.
Chapter 3 Config uring the DOCSIS Residential Gateway 62 4021194 Rev A Field Name Description Identity Allows you to enter the identity strin g after you have s elected the identity type using one of the following for mats: For IP address mode use th e format xxx.
Configure Advance d Settings 4021194 Rev A 63 Field Description Phase 1 encryption Allows you to select the form of encrypt ion to secure the VPN connection betwee n endpoints.
Chapter 3 Config uring the DOCSIS Residential Gateway 64 4021194 Rev A Field Description Phase 2 authenticatio n Allows you to select a n authentication type for another level of security.
Configure Advance d Settings 4021194 Rev A 65 S a v e C o n f i g u r at i o n t o Se r v e r Use the Setup Ad vanced Settings - Save Configur ation to Server page to save the gateway settings to a r emote server in the network.
Chapter 3 Config uring the DOCSIS Resid ential Gateway 66 4021194 Rev A Function Keys The following t able descr ibes the function keys a vailable on the Setup Advanced Settings - Save Co nfiguration to Server p age.
Configure Firewall Settin gs 4021194 Rev A 67 Configure Firewall Setti ng s This section descri bes how to configure Fire wall settings for the reside n tial gateway. C o n f i g u r i ng F i r e wa l l P r ot e c t i o n Use the Setup Firew all - Options page to configur e web page filtering and firewa ll protection.
Chapter 3 Config uring the DOCSIS Residential Gateway 68 4021194 Rev A Setup Firewall - Options Page Description This section descri bes the section headings a nd fields descriptions of t he Setup Firewall - Options page .
Configure Firewall Settin gs 4021194 Rev A 69 C o n f i g u r i ng F i r e wa l l E ve n t L o g g i n g a n d E - m a i l Al e r t s Use the Setup Firew all - Event Loggi n g page to a ccess the firewall event l og and allows you to enter yo ur e-mail add ress in order f or you to receive e-mail alerts related to firewall atta cks by hackers.
Chapter 3 Config uring the DOCSIS Residential Gateway 70 4021194 Rev A Field Name Description Enable E-mail Add ress Allows you to enter the e-mail ad dress of the person who monitors the firewall. When a n event occurs, it w ill be logged and an e -mail will be sent to this a ddress automatically rep orting the event.
Configure Parental Cont rol Settings 4021194 Rev A 71 Configure Parental C ontrol Settings This section descri bes how to configure P arental Control settings for the residential gateway.
Chapter 3 Config uring the DOCSIS Residential Gateway 72 4021194 Rev A Setup Parental Contr ol - User Setup P age Description This section descri bes the section headings a nd fields descriptions of t he Setup Parental Control - User Setup p age. This page allo ws you to set up user profiles.
Configure Parental Control Settings 4021194 Rev A 73 Fi eld Name Description Time Access Rule Select the Time Access Rule for the curre nt user pro file.
Chapter 3 Config uring the DOCSIS Residential Gateway 74 4021194 Rev A C o n f i g u r i ng P a r en t a l C on t r ol B a si c R u l es Use the Setup Pare n tal Contro l - Basic Setup page to select the rules that block certain Internet co n tent and certai n websites.
Configure Parental Cont rol Settings 4021 194 Rev A 75 Setup Parental Contr ol - Basic Setup P age Description This section descri bes the section headings a nd fields descriptions of t he Setup Parental Control - B asic Setup page. T his page allows you to create Inter net access rules based o n the content fou nd in the URLs of Internet sites.
Chapter 3 Config uring the DOCSIS Residential Gateway 76 4021194 Rev A Function Keys The following function k eys appear on the Setup Parent al Control - Basic Setu p page.
Configure Parental Cont rol Settings 4021194 Rev A 77 C o n f i g u r i ng P a r en t a l C on t r ol T i m e o f D ay Ac c e ss F i l t er s Use the Setup Pare n tal C ontrol - Time of Day A ccess Fi.
Chapter 3 Config uring the DOCSIS Residential Gateway 78 4021194 Rev A Function Keys The following function k eys appear on the Setup Parent al Control - Time of Day Access Filter page. Key Description Add Allows you to add a new Time of Day acc ess filter or rule.
Configure Parental Cont rol Settings 4021194 Rev A 79 Setup Parental Contr ol - Event Log Page D escription This section descri bes the section headings a nd fields descriptions of t he Setup Parental Control - E vent Log page. T his page allows you to track, by user , any attempts made by that user to access In ternet site s that are restricted.
Chapter 3 Config uring the DOCSIS Residential Gateway 80 4021194 Rev A Configure Wirel ess Settings This section descri bes how to co nf igure Wireless settings for the reside n tial gateway.
Configure Wireless Setting s 4021194 Rev A 81 Setup Wireless - Basic Pag e Description This section descri bes the section headings a nd fields descriptions of t he Setup Wireless - Basic page. Note: If you make ch anges in the Setu p Wireless - Basic page, cli ck Apply to app ly and save your wireless basic sett in gs.
Chapter 3 Co nf iguring the DOCSIS Residen tial Gateway 82 4021194 Rev A C o n f i g u r i ng Y o u r W i r e l e ss N e t wo r k Se c u r i t y a n d E n c r y p t i on P a r a m et e r s Use the Setup Wire less - Secu rity page to co nfigure your WAP wireless e quivalent privacy (WEP) en cryption keys a nd authentication.
Configure Wireless Setting s 4021194 Rev A 83 Setup Wireless - Secur ity Page The following illustratio n is an example of t h e Setup Wireless - Security page. Setup Wireless - Secur ity Page Description This section descri bes the sectio n headings a n d fields descript ions of the Setup Wireless - Security page.
Chapter 3 Config uring the DOCSIS Residential Gateway 84 4021194 Rev A Field Name Description Network Authentication Network Authenticati on allows only auth orized users to ga in access to your wirele ss network. Only users w ith an author ized user name, password, or pr e -shared key are allowed access to the wireless network.
Configure Wireless Setting s 4021194 Rev A 85 Field Name Description WPA Pre-Shared Key Allows you to set a WPA P re -Shared key, a lso referred to as a PassPhrase . Enter a text string in this f ield. The text string or p hrase is used to generate a unique set of encrypti on keys for your network.
Chapter 3 Config uring the DOCSIS Residential Gateway 86 4021194 Rev A Field Name Description Group Key Rotation Interval Allows you to set the WPA Group Key R otati on Interval in seconds. This only a pplies when WPA or WPA2 Netw ork Authentication is enabled.
Configure Wireless Setting s 4021194 Rev A 87 Field Name Description Network Keys 1 through 4 64 bit keys or Select these keys f or use with Encryption M ode set to 64 -bit encryption. Enter 5 -byte va lues for a Key. You do n ot have to set all four Keys.
Chapter 3 Config uring the DOCSIS Residential Gateway 88 4021194 Rev A Field Name Description Current Network Key Allows you to select wh ich of the four 6 4- bit or 128- bit keys to use to encrypt your data whe n you are usi ng encryption th at requires the manual entry of an encr yption key.
Configure Wireless Setting s 4021194 Rev A 89 WPS Add Client S ection The selections ava il able in this se cti on allow you to add a WPS client. Field Name Descripti on Add a Client Allows you to sel.
Chapter 3 Config uring the DOCSIS Residential Gateway 90 4021194 Rev A Setup Wireless - Adva nced Page Example The following illustratio n is an example of t h e Setup Wireless - Advanced page.
Configure Wireless Setting s 4021194 Rev A 91 Field Name Description 54g Protection Allows you to prioritize 802.11 g communication when ther e is a mix of 802.11b and 802 .11g devices in the wireless net work using one of the following options: Auto (factory defa ult) Maximize 802 .
Chapter 3 Config uring the DOCSIS Residential Gateway 92 4021194 Rev A Field Name Description RTS Threshold Determines at wha t packet size beyond which the read y to send/clear to send (RTS/CTS) mechan ism is invoked.
Configure Wireless Setting s 4021194 Rev A 93 Setup Wireless - Access C ontrol Page Description This section descri bes the section headings a nd field descriptio ns of the Setup Wireless - Acces s Control page.
Chapter 3 Config uring the DOCSIS Residential Gateway 94 4021194 Rev A C o n f i g u r i ng R e m o t e B r i d g e s Use the Setup Wire less - Br idging page to configu re your configure remote bridges.
4021194 Rev A 95 Introduction This section descri bes the behavior of the f ront panel ind ic ators when the residential gate way is first powered up, dur ing normal operatio n s, and in special conditions . 4 Chapter 4 Operation of Front Panel Indicators In This Chapter Initial Power Up, Cal ibration, and Registration ( AC Power applied) .
Chapter 4 Operation of Front Panel Indica tors 96 4021194 Rev A Initial Power Up, Calibra tion, and Registration (AC Power applied) The following chart illustrates the sequence of steps and t h e corr.
Initial Power Up, Calibration , and Reg istration (AC Power app lied) 4021194 Rev A 97 Front Panel LED Status In dicators During Init ial Pow er Up, Calibration, and Registration Part 2, Telephone Reg.
Chapter 4 Operation of Front Panel Indica tors 98 402 1194 Rev A N or mal Opera tions (AC Power Applied) The following chart illustrates the appearance of the residentia l gateway front panel LED status indicators du ring normal operatio ns when AC power is applied to the gateway.
Special Condition s 4021194 Rev A 99 Special Conditi on s The following chart descr ibes the appearance of the residential gateway front panel LED status indicators du ring special condition s to show w h en you have been de nied network access.
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4021194 Rev A 101 Introduction This chapter des cribes the most comm on issues that may occur af ter the residential gate way is installed and provides possible solutions and tips for improve d performance o f the residential gateway. 5 Chapter 5 Troubleshooting the DOCSIS Residential Gateway In This Chapter Frequently Asked Questions .
Chapter 5 Troubles hooting the DOCSIS Residen tial Gateway 102 4021194 Rev A Frequently Ask ed Questions This section provides a nswers to common questi ons about the residential gateway. H o w Do I A r r a n ge f o r I n s t a l l at i o n ? Call your service prov ider to inquire about pr ofessional instal lati on.
Frequently Asked Questions 4021194 Rev A 103 H o w Do I R en e w t he I P A d d r es s o n M y P C ? If your PC can not access the I n ternet after the resi dential gateway is online, it is possible that your PC did not renew its IP addr ess.
Chapter 5 Troubles hooting the DOCSIS Residen tial Gateway 104 4021194 Rev A 11 Click Options in t he TCP/IP windo w, and then click Active in the TCP/I P Options window. Note: In some cases , th e Load o nly w hen needed option does not appear. If it appears, select the opt ion.
Frequently Asked Questions 4021194 Rev A 105 Configuring TCP /IP on Windows 2000 Systems 1 Click Start , select Set t ings , and choose Network and Dial- up Connect ions . 2 Double-click the Loc al Area Connect i on icon in t he Network and Dial-up Connections w indow.
Chapter 5 Troubles hooting the DOCSIS Residen tial Gateway 106 4021194 Rev A Configuring TCP /IP on Macintosh Systems 1 Click the Apple ico n in the upper-left corner of t he Finder. Scroll down to Control Panels , and t h en click TCP/IP . 2 Click Edit on the Fi nder at the top of the scree n.
Frequently Asked Questions 4021194 Rev A 107 C a n I U s e m y E x i st i n g P ho n e Nu m b e r w i t h t he R es i d e nt i a l G at e w a y? Telephone numbers are portable in some areas. Contact your telepho n e service provider for mor e information about using an existing telephone numbe r.
Chapter 5 Troubles hooting the DOCSIS Residen tial Gateway 108 4021194 Rev A Common Troub leshooting Issues This section descri bes common problems and o f fers solutions.
Common Trou bleshoot ing Issues 4021194 Rev A 109 T h er e i s no d i a l t o n e w h e n I l i f t t h e h a nd s e t Try the follow ing solutions i f you cannot hear a d ial tone: Your telephone wiring may be co nn ected to the wrong RJ-11 por t on the residential gateway.
Chapter 5 Troubles hooting the DOCSIS Residen tial Gateway 110 4021194 Rev A Tips for Improved Per fo rmance If your residential ga teway does not perform as e xpected, the following tip s may help. If you need further assistance, contact your s ervice provider.
4021194 Rev A 111 Introduction This chapter provides contact information to obt ain product support. 6 Chapter 6 Customer Information In This Chapter Customer Su pport .
Chapter 6 Cu sto mer Information 112 4021194 Rev A Customer Supp ort I f Y o u H a v e Q u e s t i on s If you have quest ion s abou t th is product, co ntact the repr esentative w ho handles your account for i nformation.
Customer Support 4021194 Rev A 113 Australia Australia Sydney Technical Su pport Telephone: 011 - 61 -2-8446-5374 Fax: 011- 61 -2- 8446-8015 Japan Japan Tokyo Technical Su pport Telephone: 011 - 81 -3.
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4021194 Rev A 115 A accessing the I nter net • 102 accessories • 3 additional dev ices • 102 advanced settings • 45 C cable service • 1 07 connections description of • 5 how to connect •.
Index 116 4021194 Rev A accessories • 3 features • 2 overview • 2 R restarting • 41 S safety instruct ions • v ground product • v telephone equipm ent • vii save configuration t o local .
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Cisco Systems, Inc. 5030 Sugarloaf Parkway, Box 46 5447 Lawrenceville, GA 30042 678.277.1000 www.cisco.com This document includes various t rademar ks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc.
Een belangrijk punt na aankoop van elk apparaat Cisco Systems EPC2420 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Cisco Systems EPC2420 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Cisco Systems EPC2420 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Cisco Systems EPC2420 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Cisco Systems EPC2420 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Cisco Systems EPC2420 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Cisco Systems EPC2420 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Cisco Systems EPC2420 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
