Gebruiksaanwijzing /service van het product OL-23857-01 van de fabrikant Cisco Systems
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Americas Headquarters: © 20 1 0 Cisco Systems, In c. All rights reserved. Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA Cisco Unity Express 8.
2 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Restrictions • Changing Y our Recorded Name , page 27 • What to Do When Recei ving Notifi cations by Phone, p.
3 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Related Documents V oiceV iew Exp ress has an inactivity ti meout paramete r , after which the V oiceV iew Express session is automatically logged out wit hout notification .
4 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Cisco Unity Express by Phone Accessing Cisco Unity Express by Phone Dial the internal or e xternal phone number to call Cisco Unity Expre ss. • If you are asked for a PIN, enter it and press # .
5 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Voice-mail Options Voice-mail Options After dialing in to Cisco Unity Express, you can choose the follow ing optio.
6 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Managing Fax Messag es Managing Fax Messages Cisco Unity Express can recei ve an d process faxe s t hrough the voice-mail system. Fax es can be forwarded, marked as new , saved, deleted, an d undeleted similarly to re gular voice messages.
7 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Managing Fax Message s Setting Up and Using a Printer for Faxes T o identify the f ax printer and print a fax: Step 1 Dial in to the Cisco Unity Expr ess system, and press 1 to listen to messages.
8 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Delivering Nonsubsc riber Messages Delivering Nonsubscriber Messages Y ou can compose voice messages for deliv ery to ex ternal numbers or nonsubscribers. Y ou can set up deliv ery dates for up to o ne year in advance.
9 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Recording the Message Step 1 In the nonsubscriber deliv ery me nu, press # to re cord your m essage. Step 2 Press # when you finish recording.
10 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Greetings are messages that callers hear when they reach your voice mail. Y ou can have th e following greetings : • Standard greeting—Normal greeting played to callers when they reach your voice mail.
11 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Note Either standard or one of t he multiple alternate gree tings can be enabled at a time, b ut all or none of the state based greetings can be enabled at the sa me time.
12 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 7 Press 7 to edit other greetings.
13 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Y ou c an set up Cisco Unity Express to notify you of newly recei ved v oic e-mail messages by phone, pager , or e-ma il. Cisco Unity Expres s contacts your de vice to inform you that you ha ve recei ved a voice-mail message.
14 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 2 After selecting the de vice you want t o configure, you can select the f ollowin.
15 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Setting Extra Digits Extra digits are numbers that are sent by Cisco Unity Express after the phone or pager has answered i ts notif ication call.
16 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 2 If you conf igured notif ication for at least a half hour of that day , the system plays the not ification schedule.
17 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Step 7 If you entered a v alid time, the system tells you the times you ha ve selected for not ifications. Press one of the following numbers: • 1 —Sav e the schedule.
18 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Changing Notification Preferences Y ou can change notif ication preferences to specify th e types of messages about which you want to b e notif ied.
19 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Step 6 After pressing 5 , press one of the follo wing numbers: Playing Your Cascading Notification Rules Use the cascading settings pl ayback menu to play your curren t notification rules.
20 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Changing Cascading Notification Rules Step 1 T o change a cascading rule, press 2 in the Change Cascading Settings menu. Step 2 Each subscriber na me and extensio n with a cascading rul e is spoken.
21 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Accessing the Distribution Lists Menu T o access the Distribution Lists Menu, perform the follo wing steps: Step 1 Perform steps in the “ Accessing Cisco Unity Express by Phone” secti on on page 4 to reach the main voi ce-mail menu.
22 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns During list re view , you can select the follo wing actions b y number: Adding a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 2 .
23 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Adding a Member to a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 2 and select the list number . Step 2 Press 1 to add a member .
24 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 4 During recording, you can select one o f the following actions b y number: Deleting a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 3 .
25 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions During list re view , you can select the follo wing actions b y number: Adding a Public Distribution List Note Y ou must hav e the Manage Public Lists pri vilege to add a pub lic distribution list.
26 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 3 Enter the member name (defaul t), or press ## to switch from addressing by name to addressing by number . Step 4 Press # after each entry .
27 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Deleting a Public Distribution List Note Y ou must be an owner of a public dist ribution list or be assigned th e Manage Public Lists privi lege to delete the list.
28 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 What to Do W hen Receiv ing Notifications by Phone Step 6 Y our newly record ed name plays. Press * to keep it, or to r erecord, wait for the tone and say your f irst and last name.
29 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Receiving Voic e-mail Messages in Your E-mail Step 4 T o end the live record func tion, press the End button or hang up . The recorded con versation is sav ed as a voice message in the mailbox of the sub scriber who initiated the recording.
30 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Receiving Voice-mail Message s in Your E-mail After Receiving Voice-Mail Messages After you receiv e voice-mail messages in your e-mail, you can perform the following actions: • Listen to messages—T ypically , you can double-click th e .
31 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Cisco Unity Exp ress Using Your Cisco Un ified IP Phone and VoiceView Express Accessing Cisco Unity Exp.
32 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Cisco Unity Express Using Your Cisco Unified IP Phone and VoiceView Express Supported Cisco Unified IP P hones for VoiceView Express The follo wing phones support V oiceV ie w Express in Cisco Unity Express 8.
33 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Logging In To VoiceView Express Logging In To VoiceView Express Ti p If your voice mailbox i s not initialized and you do n ot have a PIN, yo u cannot log in to Vo i c e V i e w Express.
34 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express Step 6 If your v oice mailbox contains an expired message, press Lis ten , Save , or Delete for each expired message.
35 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending M essages in VoiceView Express While listenin g to a message , you can press any of the fo.
36 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express Listening to Voice Messages T o open your inbox and listen .
37 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending M essages in VoiceView Express • Mark as Priv ate—Mark or un mark message to be sent. • Message Deli very T ime—Display Send Message menu.
38 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express • Done—Display the Send Message menu.
39 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending M essages in VoiceView Express • Record Again—Swit ch on the microphone and be gi n recording. Say your message, then press Stop . • Edit Recipients—Return to Reci pient List menu where you can add or remove recipients.
40 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Managing Your Inbox Step 6 When you complete your recording, pr ess Stop .
41 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Personalizing Your Setting s Changing the Sort Order of Your Inbox T o change the sort order of messages in your inbox: Step 1 Perform the step s in the “Logging In T o V oiceV iew Express” section on p age 33 to display the Personal Mailbox menu.
42 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Personalizin g Your Settings Managing Your Greetings Greetings are messages that callers hear when they reach your v oice mail. • Standard Greeting—No rmal greeting that callers hear .
43 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Personalizing Your Setting s Step 4 From the Message Settings menu, choose Message No tifications and press Sel ect . Step 5 Choose the notif ication device to b e configured and press Select .
44 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Personalizin g Your Settings T o use the Notificati on Schedule menu for a de vice: Step 1 From the Notif icatio.
45 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Logging In to Gene ral Delivery Mailboxes Recording Your Name T o record your name: Step 1 Perform the step s in the “Logging In T o V oiceV iew Express” section on p age 33 to display the Personal Mailbox menu.
46 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Administering Broadcast Messages Step 3 Choose the desired mailbox and press Sel ect .
47 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Administering Broadcast Messages Sending Broadcast Messages to Select Locations Note Not all menu items are vali d for all users. If you receiv e a “Ne tworking messaging is disa bled” message, this feature is disabled .
48 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Where to Go Next Specifying Start or End Time T o specify a start or end time for a broadcast message to be sent: Step 1 From the menu, choose one of the fol lowing and press Select .
49 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Where to Go Nex t DISCLAIMER FOR RECORDING A CONVERSATION The use of monitoring, reco rding, or listening devices.
50 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Where to Go Next.
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